1. Posted: 2/6/2010 9:26:29 PM

   How do you know if your ceiling fan is going out or if it is electrical?

   Answer: If you do not know how to check your electrical circuits, then you will need to call an electrician if you suspect something wrong with your wiring. What are the symptoms? What is the brand and model of the fan? How old is it?


2. Posted: 2/6/2010 9:21:47 PM

   I need a replacement globe for model M42UL # 2.11a with light I cannot find a brand name on the fan. This globe should be around 7 and 3 quarters to 7 and 7 eigths inches in diameter.

   Answer: Fans like yours that do not have a brand name are mass produced in China and imported directly by mass merchants such as K-Mart or Wal-mart. These companies do not import replacement globes for the fans and there are no generic globes available since there is no standard dimension for such globes. For these low end no-name brand fans, the most common solution is to replace the fan...because there is generally no alternative. My suggestion would be to make sure that the next fan you purchase is made by one of the name brands you see on our website. They generally warehouse replacement parts for years for the fans we supply. If you buy your next fan from us, we actually have a 5 year FREE replacement parts plan that says we will replace your glass for FREE should you break it...even if it was just accidental.


3. Posted: 2/6/2010 7:26:45 PM

   i have a reg vented firplace with 24" gas logs with natural gas. the fire place is on the north outside wall. what would be the basic cost per hour to burn fire place wide open?

   Answer: The page on which you have posted your question already has the basic cost/hour calculated for this log set, which is $1.23/hour. Because this cost is based on the national average for the price of natural gas, it varies widely depending on your location. To perform a more accurate calculation, use the calculator on the page linked below. You will need to refer to your gas bill to see what you are paying per gas unit and use that to make a final calculation. The standard match-light burner system uses 90,000 BTU/hour. If you wish to cut back on the consumption, you can choose any of the G46 burners which are only 55,000 BTU/hour.

   Here is a link to our Gas Log Fuel Cost to Operate Calculator



4. Posted: 2/6/2010 5:48:00 PM

   Trying to hook up propane,ventless gas logs to lp tank. Pilot light on but rest of the logs will not light. What can I do? Thanks

   Answer: Where did you purchase the logs and what brand and model are they? As far as trying to help you trouble-shoot your gas log installation, there is little I can do here via email without knowing what you are dealing with. Even more, installing ventless gas logs is not a DIY type of job. Your installation manual should quite clearly state that they should only be installed by a prefessional.

   So, where did you buy them and what brand and model are they?

   Can you email me a picture of them in your fireplace as well? gregt@hansenwholesale.com



5. Posted: 2/6/2010 3:31:25 PM

   my husband and I are looking at putting two 52" ceilng fans in a room, the room is 15ft by 17ft with 15ft vaultedl ceiling. we have a gas fireplace and heat seems to rise to the second level. I want to mount the fans on the 15ft wide length. I don't want the fans to be to close together, how close can they be. will two fans be more effective on trying to bring some of the heat back down to room level. thanks

   Answer: The answer to this question has also been posted in greater detail on this page: Positioning 2 ceiling fans in one room

   You should place the fans so that the area between them and the walls is equidistant from the blades. To find the center location to mount each fan, simply divide the largest width of the room by 4, which in your case is 51". You can check this calculation using this method: Subtract the combined width of the 2 fans (104") from the width of the longest wall (204"), which in your case leaves 100" of space not occupied by the fans. Divide 100 by 4 to find out how far from each wall the blades will be (25"). Then divide the span of the fan by 2 to find the radius or center location of the fan (26"). Then, add the distance from the wall to the radius of the fan to locate the distance from the wall to position the fan mounting hardware on your ceiling. In this case that is 51" (25" plus 26"). This will leave 25" from each wall to the blades and 50" between the blades of each fan. See example below:

   



6. Posted: 2/5/2010 4:59:05 PM

   I need replacement globes with triangular bases for ceiling fan light kit on a Hunter Ceiling Fan. Can you help?

   Answer: Email me a picture of your fan so I can see if I can identify it and help you get your glass shades. gregt@hansenwholesale.com


7. Posted: 2/5/2010 4:58:07 PM

   You installed a gas log set when you still had a store called "The Fireplace Man." By mistake we burned some paper in the fireplace and now the log set and most of the fireplace has a lot of ash in it. How can we go about cleaning out the ash and partially burned paper?

   Answer: Take the actual logs out of the fireplace and dust them off with a bristle brush. If there is simply too much ash covering the glowing ember material, then you most likely will want to remove that and replace it. If the sand beneath the glowing embers is full of soot, then replace that as well...although this is less likely. Here are links to the sand & Embers:

   EM-1 Ember Glow
   CS-10 Gas Log Sand



8. Posted: 2/5/2010 4:49:41 PM

   Help requested in locating Minka Aire George Kovacs Cirque F596-BN ceiling fan at a discounted price due to, say, someone returning theirs just because they did not like it. Though this is the excuse used, other problems were probably cited and I will take that chance if the price falls nicely below the regular price of $400 or so. Same goes for George Kovacs Lighting Swing Arm Wall Lamp in Dorian Bronze Finish - P266-1-615B -- less than the usual $110 being asked. Thanks kindly.

   Answer: Thank you for giving us a chance to offer you a bargain price. Unfortunately, we do not sell any used or returned products on our website. Only brand new merchandise. You will most likely need to shop on eBay to find something used.


9. Posted: 2/5/2010 4:47:34 PM

   I have a ventless propane gas log set with no chimney. I am having natural gas installed at my home. Do I need to replace the entire log set, just the burner, or what? Will the smell be the same with either type of gas since I am forced to ventless? What will be the difference between having natual gas and propane logs?

   Answer: You cannot use logs from one brand or model with a burner from a different brand or model. So you are most likely going to need to replace your entire gas log set. Natural gas tends to burn a little cleaner than propane, so you are likely to have slightly less odor...although much depends on what brand of gas logs you buy. Stick with the R. H. Peterson gas logs and you will have less odor than most other brands...particularly the ones sold at home centers.


10. Posted: 2/5/2010 4:44:25 PM

    I currently have a vented gas log system installed in my see-thu fireplace(natural gas) I.would like to replace this unit as it is 12 years old with a more up to dat tc coorect unit. The unit i have has a standing pilot light wih an electrict start swith. I need a unit that is 24" wide.What would you reccomand? A complet unit is what i am intrested in.Please advise Thank you.

    Answer: Please email me some pictures of your fireplace so that I can make some recommendations. I will also need to know the internal dimensions.

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