Questions and Answers Archive

These questions and answers have been archived over the years. We launched our latest website version in March of 2017 and the links from the archived pages are no longer valid, so we have been deactivated. We apologize for this, but hope you find something helpful on this very long page. If you have an unanswered question, please call us at: 1-800-201-1193

Thanks for visiting choosing Hansen Wholesale

(1) ID#9527 Posted: 2/2/2017 8:52:54 PM

QUESTION:
1. How large in diameter will the vent hose need to be for this type of unit?...Thanks, Frank

ANSWER:
I am assuming that you are referring to the size of the chimney. This gas log is designed to be installed in an existing wood burning fireplace that is capable of burning wood. If you do not already have a wood burning fireplace, then you cannot install this gas log without one. With that said, the minimum required vent depends on the height of the chimney. Please refer to this chart copied from the installation manual for specifics:

(2) ID#9526 Posted: 12/29/2016 9:05:21 PM

QUESTION:
I have a gas burning fireplace with a broken log. It was originally a wood-burning fireplace built in the early 1960s. It has a damper which is always open when burning. The fireplace was converted professionally to gas sometime before 2000. I converted it to remote-control lighting in 2010 using a reputable firm. Sometime later, one of the logs was dropped and cracked in half. It is held together by internal wires. I would like to replace one log rather than the entire set. Possible?

ANSWER:
It is possible, but that depends on the type of gas log set you have. If you can email us a picture of your gas logs, maybe we can find what you need. Email pictures to: gregt@hansenwholesale.com

(3) ID#9525 Posted: 12/29/2016 8:58:26 PM

QUESTION:
I have a classic fireplace 26" in the back, 36" in the front and 26" depth. I live in a two story house built in 1935. The furnace broke and needs to be replaced. I'm looking for something to install in my fireplace to warm up the living room. I live in California so it has to be vented. What do you recommend to keep my room the warmest it can be? log set or would an insert be better?

ANSWER:
A vented gas log is not going to provide very much warmth for your room. Since you cannot install a ventless gas log in California, you are left with the option of installing a gas insert. I would suggest taking a look at the <(Old Link Disabled): http://www.hansenwholesale.com/gas-logs/direct-vent/>Real Fyre Direct Vent gas insert.

(4) ID#9524 Posted: 12/29/2016 8:51:36 PM

QUESTION:
i live in a 100 year old house and my fireplace was for coal and has a metal firebox. i have burned wood in it until last year, until we realized there was some leakage of smoke from the chimney upstairs. Would it be safe to use vented gas logs? Would we need to line the chimney like we would need to if we continued burning wood?

ANSWER:
Burning a vented gas log produces smoke just like burning real wood, so yes, you would have to reline or repair the chimney. I would suggest considering a ventless gas log so do not have to worry about smoke.

(5) ID#9523 Posted: 12/29/2016 8:45:42 PM

QUESTION:
what size and kind can I put in a woodstove "MORE HEAT" that has a door 20 BY 8.5 FIREBOX 28 BY 18 AND IS 12 INCHE DEEP and will they warm the stove enough to product heat with the fan.

ANSWER:
Unfortunately, you cannot install gas logs in a wood stove. Wood stoves are designed to operate with much lower draft than gas logs and the venting does not meet the minimum venting diameter. Even more, air tight wood stoves are designed to be burned with the doors closed, which is a definite no no when it comes to burning gas logs since they must be burned with the doors opened. There are other reasons why gas logs will not work in a stove, but I will not belabor that here. For more details, read more about <(Old Link Disabled): http://www.hansenwholesale.com/gas-logs/gas-log-installations.asp>Where Gas Logs Can Be Installed.

(6) ID#9522 Posted: 12/29/2016 7:59:50 PM

QUESTION:
I have a 24" peterson gas log set. The gas line in the fireplace is slightly larger than the connection for flex tube that leads to the gas burner. Can I add a smaller fitting to attach to the line leading to the burner?

ANSWER:
That should not be a problem unless the incoming gas pressure is higher than allowed by the installation manual, so you may want to check that.

(7) ID#9521 Posted: 12/29/2016 7:53:16 PM

QUESTION:
I occasionally turn our ceiling fan on low with the blades drawing the air upward while using our ventless gas logs. Our installation manual says a ceiling fan should not be used when the ventless logs are on. The flame of the gass logs appears to be unaffected. Is there a problem in having a ceiling fan on at the same time as the ventless gas logs? Thank you.

ANSWER:
Running a ceiling fan to destratify the air in your room makes sense from a heating efficiency/conservation standpoint, so I understand why you are asking your question. The responsible answer is that the owners manual says not to run your fan when you are operating your ventless gas log, so we cannot tell you that it is OK to do so. With that said, drafts can certainly cause ventless gas logs to NOT burn correctly and start producing toxic odorless Carbon Monoxide. It is safer for the manufacturer to tell you not to run your fan at all in order to avoid a potentially hazardous outcome rather than suggest that you can run it on a low speed in reverse with no ill effect. They cannot test the actual impact of doing so in your particular room. Their ultimate concern is to prevent any draft from affecting the flame. Whether you decide to follow the instructions is ultimately your decision...I will leave it at that.

(8) ID#9520 Posted: 12/29/2016 7:31:40 PM

QUESTION:
I do not really need the heat, and I have a fireplace already,but, the damper is either all the way open or completely closed. can I get that fixed so i can have it open part of the way so all the hot air does not go up the chimney thereby kind of making it silly to have one

ANSWER:
Technically, a vented gas log is supposed to be burned with the damper completely open. Plus, you cannot ever completely close the damper just in case there is a gas leak, so there is a clamp that is included with the burner system that gets attached to the damper to prevent it from ever closing completely. So if you do not really need the heat, then the way your damper operates is sufficient for a vented gas log. Whether you close the damper slightly to preserve some of the heat will not make much difference, you will get most of the heat from a vented gas log radiated into the room from the ceramic in the logs themselves. If you are really concerned about getting heat (which you say you are not), then you should consider buying a ventless gas log.

(9) ID#9519 Posted: 12/29/2016 7:02:36 PM

QUESTION:
Question - Are there burners or logs that are better for use with propane to achieve the best flame presentation? Currently my propane flame in my FP is not as robust as I would like. Just curious if there are options that are better for propane specifically.

ANSWER:
Whether you are burning natural gas or liquid propane, each type of burner is configured for optimal performance for the gas you are using. So you would need to make sure you order a burner system for Propane gas, otherwise it will not perform properly. With that said, if you want the most robust flame, we would recommend either the G4 or G45 burners since they operate at the highest BTU (the most flame). However, neither of these may not be the best choice for your particular fireplace depending on the type of fireplace you have and the dimensions. Please send us some pictures of your current setup so we can see what you have and make further recommendations. Email pictures to: gregt@hansenwholesale.com.

(10) ID#9518 Posted: 12/29/2016 6:53:51 PM

QUESTION:
Where do I find a remote control for my gas logs? And how much?

ANSWER:
Gas log remote controls are not universal in design. They are made as a transmitter and receiver combination, the receiver usually a built-in component of the gas log valve and burner system. So if you have an existing gas log with a remote and you are looking to replace a remote that is no longer working, you are going to need to contact the manufacturer of the gas log system you own and see if they can supply you with a replacement remote. If you are wanting to add a remote control to an existing gas log, that is a different story. In most cases, you will need to replace the entire burner system with one that is remote capable. Replacing the burner system may also require you to replace the logs since not all logs are compatible with all burners. If you email us some pictures of your fireplace we may be able to offer more direct advice. Send your pictures to: gregt@hansenwholesale.com...or just give us a call at: 1-800-201-1193.

(11) ID#9517 Posted: 12/29/2016 6:49:03 PM

QUESTION:
I have a gas log fireplace that is over 50 years old and works great but the logs have burnt up. It's a vented system, the Logs are straight, 19 " long and 4" in diameter the second log is 2.5"diameter and also 19" long Do you have anything even close?

ANSWER:
We do have logs that are very close in size to what you have. However, we need to make sure that they are compatible with the burner system that you have. Can you please email us some pictures of your setup so we can take a look?

(12) ID#9516 Posted: 12/29/2016 6:46:51 PM

QUESTION:
Do you need a grate for the logs r s one included.

ANSWER:
Yes, you do need to stack the gas logs on a grate. If you purchase a complete gas log set from us (including a burner), you will receive a grate because the grate is included with the burner system. If you just buy the logs only, you will not receive a grate. We do not recommend ever purchasing the logs without a burner system unless you know that the burner system you have is compatible with the logs we sell. If you have any questions about this, then you should give us a call us at: 1-800-201-1193 or email me some pictures of your fireplace: gregt@hansenwholesale.com.

(13) ID#9515 Posted: 12/29/2016 6:41:22 PM

QUESTION:
when I use this vented gas logs, should I open the chimney? There is a lot of smoke.

ANSWER:
Absolutely yes, you should open the chimney when you use a vented gas log. That is why the are called vented, because they require to be vented. Ventless or Vent Free gas logs are the only ones you can burn without opening the flue.

(14) ID#9514 Posted: 12/29/2016 6:39:50 PM

QUESTION:
Do you have a gas burner for a fireplace set that is electronic ignition and has a remote that varies the size of the flames?

ANSWER:
Yes, Peterson makes an electronic ignition system that has a variable flame remote system. You can find them on our website here: <(Old Link Disabled): http://www.hansenwholesale.com/gas-logs/vented/?options=electronic-adjustable-flame>Electronic Ignition Variable Flame Vented Gas Logs

(15) ID#9513 Posted: 12/29/2016 6:33:37 PM

QUESTION:
do white birch logs turn black after you use them?

ANSWER:
The truth is, ALL vented gas logs will blacken in the areas where they are in constant contact with the flame. So yes, parts of the birch logs will blacken, just as if you were burning real birch in your fireplace. We like to say that it adds character and realism to the logs.

(16) ID#9512 Posted: 12/29/2016 6:31:21 PM

QUESTION:
What is the difference between the RH petersen gas logs APK-17 and APK-15

ANSWER:
The APK-15 is an older version and will likely be phased out. It is a little more heavy duty that the newer APK-17, but the APK-17 is a little less expensive, has a lower profile and can handle a more BTUs than the APK-15. Although both have proven to be reliable, we have had fewer issues over time with the APK-15 due to its sturdier construction. We still offer both because Peterson still offers both, but we recommend the APK-17 since it is a little less expensive and is less obtrusive in the fireplace.

(17) ID#9511 Posted: 12/29/2016 6:18:33 PM

QUESTION:
I have a two sided fireplace and as you know unless the heat is great enough to begin a draw smoke has a tendency to not exhaust through the chimney. The smoke will billow out into one of the rooms. My concern is having CO2 entering into the house which I cannot see or smell if I chose a vented system. If I chose a vent less the emissions are reduced and my concerns are eliminated. I would like to provide some heat with this system as well as ambiance.

ANSWER:
A vented gas log works very much like burning real wood, so when you first start the fire it takes a few seconds to create a draft. So initially, you will get some exhaust into the room, but not enough to cause any safety concerns. But unlike a real wood fire, the warm up time for the chimney is much quicker since the fire is instantly on. Keep in mind that you will smell something if the fireplace is not drafting properly. Burning gas with a vented gas log will produce an odor, but you will not smell it unless the chimney is not drafting. If you have poorly drafting fireplace that does smoke when you are burning wood, even when the fire is roaring, then it is going to have the same problem when burning a vented gas log. By the way, it is not CO2 that is dangerous, it is CO (carbon monoxide). So, with all that said, I would suggest you consider a ventless gas log, particularly since you mentioned that you want some heat. Ventless gas logs burn the gas almost completely (99.9%), so there is almost no carbon monoxide or other toxic fumes entering the home. Plus, all the heat comes into the room instead of going up the chimney. If you give us a call and we will be happy to go into more detail and help you choose the best gas logs for your fireplace.

(18) ID#9510 Posted: 12/29/2016 6:01:26 PM

QUESTION:
Casablanca Whitman Ceiling Fan Model 59060 Will this fan work with both the wall control and the remote? I do not want to find the remote when just walking out of the bedroom and prefer the wall switch, but would like the ability to use the remote feature while in bed. Do both control the dimmers? Do the dimmers work with the new LED dimmable bulbs?

ANSWER:
The Casablanca Whitman fan comes with a wall control. Both the wall control and optional remote control can be used along with each other, so the answer is yes, you can use the remote from your bed and the wall control when you enter or exit the room. Both controls have full function of the fan including the fan speeds, reverse and, yes, dimming for the lights. The fan comes with two 50 watt halogen bulbs. There are currently no LED bulbs that you can buy to replace the halogen bulbs that will provide any more light than a couple of night lights, so it is not practical to use LED lights in this fan. Even if you did, the dimmer function would most likely not work since the wattage of the LED bulbs would be too low for the range of the dimmer. So, unfortunately I would have to say no to your last question.

(19) ID#9509 Posted: 10/1/2015 4:43:21 PM

QUESTION:
I am looking at the Emerson Carrera Grande Eco 72 (DC Motor) Ceiling Fan Model CF788VNB, however regarding fan blades for an outdoor-damp location, would these blades tend to warp over a few years in a humid environment? I have had many outdoor fans, and they almost all end up with warped blades over time. Do you offer blades that would be less prone to warping, or are these already "resistant"? thanks!

ANSWER:
When you click on the orange button for blades, look for blades that say "(Outdoor Damp)". Emerson specially makes the damp rated blades from solid hardwood (instead of cheap plywood) that is treated to resist cracking and warping from being outside. They will hold up much better than what you have experienced and are in fact rated for use in outdoor damp locations by the manufacturer.

(20) ID#9508 Posted: 10/1/2015 4:37:34 PM

QUESTION:
I just bought a house with a Halsey ceiling fan and I want to add a light to it. The universal light kit only works sometimes! Where can I find Halsey light kits to fit models HC-HP and HG models?

ANSWER:
I am sorry to report that Halsey went out of business several years ago, so finding parts for them is difficult. It is not a brand that we ever sold, so we would not have any fixtures on hand that were made by them. If you email me some pictures of your fan, I may be able to determine what types of universal fixtures will fit...if any. Email pictures to: gregt@hansenwholesale.com

(21) ID#9507 Posted: 10/1/2015 4:33:29 PM

QUESTION:
The location I am considering was wired only for a light and no fan (1 wire pair). How do I tell which lights are compatible and which are not?

ANSWER:
Almost all of our ceiling fans with lights do not require a second hot wire, so they will work with a 1 wire pair...there are very few exceptions. If you give us a call, we will be happy to help you choose the best fan for your needs and make sure you can install it.

(22) ID#9506 Posted: 10/1/2015 4:30:42 PM

QUESTION:
I really like theUniflame UN-S-1074. Does this come in any other sizes. I need something that is 44 X 35.

ANSWER:
This particular screen does not come in any other size. Although we do offer custom made screens to fit your fireplace, this particular manufacturer does not offer any customizations to their products. Please feel free to give us a call so we can go over the many custom options we can provide.

(23) ID#9505 Posted: 10/1/2015 4:17:41 PM

QUESTION:
Do you carry Semi-flush ceileing lights in Chrome finish?

ANSWER:
Yes we do. You can find them by entering the search term "Chrome" in our search feature and then narrowing down the results to Lighting then Flush then Semi-Flush, or just use this link that does that for you: <(Old Link Disabled): "/search.asp?Nav3=Semi-Flush&searchVal=CHROME&&ProdType=LIGH&CategoryID=Flush">Chrome Semi-Flush Fixtures.

(24) ID#9504 Posted: 11/22/2014 1:30:40 PM

QUESTION:
How far down from the ceiling does the Seaside fan hang when installed with the flushmount option?

ANSWER:
Thanks for your question: The Seaside fan from Savoy House comes with an 8" downrod as well as a flush mount adapter. The bottom of the fan cage hangs 16.3" from the ceiling when installed with the 8" downrod. Although the manufacturer does not specify the hanging distance with the flush mount option, after reviewing the installation instructions I have estimated that the flush mount option will reduce the distance by at least 6" to be safe...if not a bit more. That would put the bottom of the fan at about 10" from the ceiling.

(25) ID#9503 Posted: 7/6/2014 9:23:16 AM

QUESTION:
I want to purchase the 36" Down rod DR536-CT (Cattera Bronze finish) $25.13 for the Santa Lucia Ceiling Fan I recently purchased from you. However, when I try to select it the website automatically adds the fan too. Please help

ANSWER:
Sorry you are having trouble ordering a downrod. Here is what you can do: Simply delete the fan from your shopping cart to order just the downrod or use this link to add the downrod to your cart by itself: <(Old Link Disabled): "/model.asp?ItemID=22022">Minka Aire DR536-CT Downrod.

(26) ID#9502 Posted: 7/6/2014 9:17:41 AM

QUESTION:
Do you happen to carry Hunter fan light fixtures that have a triangle base. These are not held in by screws but by a clip system. Thank you, John

ANSWER:
I am sorry to report that we do not have any of the Hunter light fixtures you are looking for. Hunter only made the triangular fixtures for a short period of time and they discontinued them several years ago (too many problems). It is unlikely that you will be able to locate one anywhere. If you can email me some pictures of your fan along with the model number (located on a label on top of the fan housing), I may be able to come up with an alternative that will fit. Email your pictures to: gregt@hansenwholesale.com

(27) ID#9501 Posted: 7/4/2014 1:41:29 AM

QUESTION:
How powerful is the fan? It will be used in an upstairs room that gets quite warm? Thank you

ANSWER:
Regarding the Emerson Carrera Grande Eco, it is one of the most powerful and efficient fans we sell. The Emerson ECO fans are some of our most highly recommended fans overall. You will certainly be happy with the airflow compared to fans of lesser caliber. Here is a link where you can <(Old Link Disabled): "/ceilingfans/reviews/emerson_midway_eco.asp">Read More Aabout the Emerson Eco Fans.

(28) ID#9500 Posted: 7/3/2014 1:55:05 AM

QUESTION:
Hello, First off, I love all the consumer information Hansen Wholesale provides. I'd love a clarification on something. You say that hugger fans don't work as well as regular ceiling fans. This makes total sense. However, why would the Modern Fan Velo Hugger be rated at the same 6650 CFM and 5.54 MPH wind speed as the regular Velo? (Is it because the blades are installed as low as possible on the hugger fan, thus negating the height benefits?)

ANSWER:
You are exactly correct. When installed with a standard downrod, the regular Velo hangs down the same distance as the Velo Hugger, so the airflow is the same.

(29) ID#9499 Posted: 7/2/2014 11:30:33 PM

QUESTION:
Hello! Per the information on the site, the new DC motors, the Emerson K55XL, and other "induction" type motors are considered best quality. If that's the case, how do fans with smallish non-special motors (Say, Savoy House Indira, with 153 x 22mm motor) earn a 5 rating?

ANSWER:
There are exceptions. A 5 rating is not just based on the motor inside the fan, but the overall consideration of the quality of the components and performance. Most 153mm motors are only 12mm to 15mm tall and tend to be overworked. The motor used in the Indra is 22mm tall, which is very unusual. This is a special motor that Savoy House had designed for this fan and the performance and quality of the motor are excellent. The 3-blade Indra produces a whopping 8517 CFM and runs very smooth and quiet. The entire fan was designed to produce maximum airflow while reducing noise. The blades have a very special aerodynamic design and the fan runs perfectly quiet. When I saw this fan introduced at the lighting show in Dallas, I was very impressed. Overall, one of the best fans I have rated in years. A DC motor would have been nice...but was not necessary to earn a 5 in my book.

Here is a link to the <(Old Link Disabled): "/ceilingfans/savoyhouse/model.asp?ProdNo=SV-55-819-3WA-37">Savoy House Indra.

(30) ID#9498 Posted: 6/27/2014 10:01:40 AM

QUESTION:
This remote is pictured with a holster. Is the holster included in the purchase?

ANSWER:
Yes, the holster is included with the remote control.

(31) ID#9497 Posted: 6/19/2014 10:18:11 AM

QUESTION:
Bought 2 ermerson carrera Grande fans from you. Love the fans, not the lights. Will other manufacturers light kits fit and will they match the "venetian Bronze" finish?

ANSWER:
Glad to hear you like the Emerson Carrera Grande ceilling fans, but a little sad you do not like the light fixture options...yet I am sure we can help you out here. Although other brands of light fixtures may fit on the fan, we never recommend using a different brand light kit for the following reasons: 1) It will void your Emerson lifetime motor warranty; 2) Other brands do not always fit, so you may not know until after you try; 3) The Venetian Bronze finish cannot be matched by any other brand since it is an exclusive finish formulated by Emerson. If you give us a call at 1-800-201-1193, we can discuss your options. There are in fact more options than those shown on our website and we can most likely help you find one that you really like.

(32) ID#9496 Posted: 6/19/2014 10:09:09 AM

QUESTION:
Hi, I have 4 rooms I'm thinking of installing fans. One is 10x14, 2 are 13x14, and a fourth is 23x15. For the first 3 I was considering Minka Aire F513. For the largest room I was thinking about Minka Aire MF-689. Will these be adequate? Thanks, Tom Kelley

ANSWER:
The Minka Aire F513 New Era fans will be great for the 3 smaller rooms. For the larger room, a single ceiling fan will not be adequate...you should install 2 fans. If you install 2 fans, then the F689 Kola-XL 60" fans would be a great choice. If you can only install a single fan, then I would recommend an even larger fan (up to 84") such as the Fanimation Odyn. Here are links to those resources: <(Old Link Disabled): "/ceilingfans/large/" alt="Large Ceiling Fans">Large Ceiling Fans or <(Old Link Disabled): "/ceilingfans/fanimation/model.asp?ProdNo=FA-FPD8148BN" alt="The Fanimation Odyn">The Fanimation Odyn. Please call us at: 1-800-201-1193 and we will be happy to discuss all of your options and help you make an educated decision.

(33) ID#9495 Posted: 6/19/2014 9:59:26 AM

QUESTION:
for a DC fan I must use solar power, I am looking for a very efficient fan around 72 inch for a vaulted living room, I have 3 sky lights, I can use one for solar, if I go this way what is the ball park figure for the solar unit for the fan., and how does it work at night. or should I get a very efficient ac ceiling fan Thank you Rob Tash

ANSWER:
All of the ceiling fans we sell are made to connect to AC current and there are no options to convert them to DC current from solar power. So for high efficiency, we would recommend any of our DC ceiling fans, but connected to AC current. Here is a link to all of our <(Old Link Disabled): "/ceilingfans/fansearch.asp?MotorSize=DC" alt="Ceiling Fans with DC Motors">Ceiling Fans with DC Motors. For a super efficient DC fan without a light, I would recommend the <(Old Link Disabled): "/ceilingfans/fanimation/model.asp?ProdNo=FPD8089BA-NL" alt="Fanimation Keystone">Fanimation Keystone. Otherwise, just give us a call and we will be happy to help you choose the best fan for your application.

(34) ID#9494 Posted: 5/10/2014 3:26:40 AM

QUESTION:
The kitchler 58" arkwright fan with plywood blades. Your polished version with poly blades shows that it has plywood blades and a light. Your pewter with plywood blades says it has no blades and that no light is avail? The page also says there is an error with the blades? Does the polished version version listed as poly blades have the plywood blades and the light as listed? Does the pewter version with plywood come with the blades and does it include the light or is there one avail? Prices?

ANSWER:
Sorry for the confusion regarding the Kichler Arkwright fans, we did have some errors which I have now fixed. The bottom line is, the Kichler Arkwright fans come without blades or lights so you can pick and choose whichever combination suites your taste. We named them "Plywood" or "Polycarbonate" only to differentiate between what is shown in the pictures. But you can get any of the motor finishes with any of the blades (size, material or finish) with or without a light. The pictures and model numbers we created are just a few examples of the possible combinations.

(35) ID#9493 Posted: 5/8/2014 9:00:50 AM

QUESTION:
Will remote automatically work with this fan or will I have to do any rewiring? The ceiling fan I have is worried directly and not to a wall switch.

ANSWER:
This remote is only designed to work with specific Casablanca ceiling fans, so the answer depends on the fan that you already have. The receiver wires into the canopy at the ceiling. No extra wiring is necessary to install the receiver aside from connecting it to the existing ceiling wiring and to the fan wiring. Please contact us to discuss your particular fan model.

(36) ID#9492 Posted: 5/8/2014 8:47:59 AM

QUESTION:
can i use the b65dm dark mahogony bentwood blades with the CF 2000ORB housing and motor. It would require ORB connections from blade to motor.

ANSWER:
No, these blades will only fit the Emerson Maui Bay ceiling fan blade holders. They are not made to work with any other model or brand. Not only because they will not fit, but the fan motor must be designed to handle the additional torque that larger blades like this create. Most blades are not interchangeable between models or brands.

(37) ID#9491 Posted: 5/7/2014 9:17:59 AM

QUESTION:
Do you carry Monte Carolo 3MNLR56 Minimalist Ceiling Fan 56"?

ANSWER:
Yes, we do carry the Montecarlo Minimalist fan. Although we do not have the complete details on our website at this time, you can find it here on our site: <(Old Link Disabled): "/ceilingfans/montecarlo/model.asp?ProdNo=MC-3MNLR56BSD">Montecarlo Minimalist Model MC-3MNLR56BSD. We carry the other available finishes as well.

(38) ID#9490 Posted: 5/7/2014 9:10:50 AM

QUESTION:
Where are Minka Aire fans made?

ANSWER:
As with virtually all ceiling fans, Minka Aire fans are made in China. The same holds true for other brands like Hunter, Casablanca, Emerson, Fanimation, Hampton Bay, Harbor Breeze and other popular brands. There are currently no ceiling fan manufacturers making fans in the USA. Read more about this here: <(Old Link Disabled): "/ceilingfans/ceilingfansmadeintheusa.asp">Where are ceiling fans made?

(39) ID#9489 Posted: 5/7/2014 9:07:07 AM

QUESTION:
Is the Emerson fan , EMCF4801SW quiet (it is for a bedroom)

ANSWER:
Yes, the Emerson Premium Select fans are among the quietest fans being made today. This fan features the super quiet Emerson K55 motor, which has been the standard for powerful quiet operation for over 20 years now. The motor is unlike other fan motors because the motor is stationary and has a center drive shaft that spins with a rubberized noise dampening flywheel to which the blades are attached. Typical fan motors are the opposite and have a stationary rod running down the middle and entire motor spins around the shaft with the blades are attached directly to the motor rather than to a flywheel.

(40) ID#9488 Posted: 4/30/2014 12:47:21 AM

QUESTION:
Do you have George Kovacs Alecias Necklace, designed by Alecia Wesner? I am looking for LED fixtures. Thanks

ANSWER:
Here is a link to the <(Old Link Disabled): "/lighting/fixturesearch.asp?hfBrandCode=GK&hfFamilyCode=AleciasNecklace">George Kovacs Alecia´s Necklace light fixtures by Alecia Wesner. If you cannot find what you like in the Kovacs line, use this link to <(Old Link Disabled): "/lighting/LED/">view all LED light fixtures from all of our brands, then use the filters on the left side of the page to narrow your results.

(41) ID#9487 Posted: 4/21/2014 10:11:58 AM

QUESTION:
Is there a possibility of a 6" downrod? If not, are we able to cut the 12"?

ANSWER:
The Minka Aire Slipstream comes with a 3 1/2" and a 6" downrod in the box, it does not include a 12" downrod (which would be sold separately).

(42) ID#9486 Posted: 4/19/2014 12:00:15 AM

QUESTION:
Does all of your support and replacement guarantees that apply Minka fans apply as well if purchased from you through Amazon?

ANSWER:
Unfortunately they do not apply to orders placed on Amazon due to the high cost of selling through their marketplace. You must order directly from us in order to get all of the guarantees that we offer. Even more, if you purchase through Amazon, they do not allow us to contact you directly if there are any issues that come up. All communication must go through Amazon. For the best overall service and experience, we recommend you make your purchase directly from us.

(43) ID#9485 Posted: 4/18/2014 11:53:41 PM

QUESTION:
I have a Concept 2 44", Can I replace the 44" with 52" blades?

ANSWER:
You cannot use the 52" blades on the 44" fan. The 44" fan has a smaller motor that is not powerful enough to handle the larger blades...it will eventually break down. Plus, the fan will move less air because the larger blades put too much drag on the motor and it spins slower.

(44) ID#9484 Posted: 4/18/2014 10:43:12 AM

QUESTION:
Is this product priced as a set of 5 for $69 or is it just one fan blade for $69?

ANSWER:
It is a set of 5 blades for the current price of $69, although that price may not be the same at the time others read this message. Keep in mind that these blades will not fit just any fan. They are made specifically for the Fanimation Inlet.

(45) ID#9483 Posted: 4/18/2014 9:57:58 AM

QUESTION:
Does this fan have the option of having larger blades?

ANSWER:
The Cornerstone is designed by Emerson to be a 52" fan...they do not make any other size blades.

(46) ID#9482 Posted: 4/15/2014 9:07:09 AM

QUESTION:
The add shows a 4 speed wall control with a lite control. Is that included in the price of the 55061 Casablanca fan?

ANSWER:
The Panama Gallery fan does include the 4 speed wall control at the price published on our site. The optional 99020 hand held remote control is also included FREE for a limited time. (That offer may have expired by the time other visitors read this posting).

(47) ID#9481 Posted: 4/11/2014 8:28:36 AM

QUESTION:
what is best company of fans

ANSWER:
Here is a link to an article that talks about "<(Old Link Disabled): "/ceilingfans/bestfans.asp">Who Makes The Best Ceiling Fans".

(48) ID#9480 Posted: 4/8/2014 1:41:59 AM

QUESTION:
how big of a fan will I need for a room this big 20 feet wide 30 feet long and 26feet hith

ANSWER:
Your room is too large for any single ceiling fan. I would recommend 2 60" to 72" fans and you will most likely need to purchase two 6 foot long downrods and a downrod coupler for each fan so you can join the downrods together to create 12 foot long downrods. If you can only install a single ceiling fan, I would suggest using an 80" fan. Please call us so we can go over your options and help you select the best fan(s) for your application. Call: 1-800-201-1193. You can also email pictures of your room to gregt@hansenwholesale.com.

(49) ID#9479 Posted: 4/8/2014 1:36:59 AM

QUESTION:
I am looking for Peterson Model # SDPG46-18-17, but I do not see it on your web site. Do you carry it?

ANSWER:
Yes, we do carry it. Here is a link: <(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/model.asp?SetModel=PL-SDPG46-18-17">Peterson SDPG46-18-17 Split Oak Designer Plus

(50) ID#9478 Posted: 4/8/2014 1:35:11 AM

QUESTION:
How many fan blades are included for the normal price of 168.00 or today discount of 100.00? Are they sold in packs of 5 or individually?

ANSWER:
There are 5 blades included for the current $100 discount price. Please keep in mind that these blades will only fit specific Casablanca ceiling fans...not other brands.

(51) ID#9477 Posted: 4/8/2014 1:33:05 AM

QUESTION:
will a 1994 wall for a intelertouch and rods work with a new fan ?

ANSWER:
No, the inteli-touch system is antiquated and not compatible with new Casablanca fans. Casablanca has also changed their mounting hardware and downrods, so the older downrods will not work either.

(52) ID#9476 Posted: 4/8/2014 1:31:00 AM

QUESTION:
Where is the serial number for the ceiling fans, fans are already installed, are they not in the bar code on the box?

ANSWER:
The serial number is usually located on a label affixed to the top of the fan motor housing.

(53) ID#9475 Posted: 4/8/2014 1:29:42 AM

QUESTION:
On a RH Peterson burner, what is the difference, or pros and cons from a G45A Burner and a G45 Triple T Burner? Is it just the certification or is there a performance difference as well?

ANSWER:
The G45A has a manual safety pilot that is factory installed and tested to meet ANSI approval. The G45 is a match-light burner with no safety pilot. If you purchase a G45 and add a safety pilot it will not be installed and tested at the factory. Otherwise, both burners are identical and both are Triple T. Many cities and states require ANSI approval, so if in doubt, it is best to purchase an ANSI approved burner.

(54) ID#9474 Posted: 4/7/2014 1:30:01 AM

QUESTION:
I have a zero clearance fire place that had the chimney removed when the house was re-roofed. I never intend to burn wood in it again. It never worked very well burning wood. Ventless is an option, but what are my options for a vented log? I would not want to take the vent through the roof. Can it be vented to a side wall? What are the limitations for running vent horizontally (how long)? I live in St. Louis, MO. Firebox can handle a G10 18

ANSWER:
There are no options to vent a previous wood burning fireplace out a side wall, it must be vented through the roof as it was before in order to burn any gas logs, vented or ventless. Please do not burn anything in your fireplace without having he chimney installed as it was before...it will not be safe.

(55) ID#9473 Posted: 4/4/2014 8:12:01 AM

QUESTION:
We have a small office, 9 feet by 11 feet. We just put in a wall to wall, floor to ceiling built in cabinet. The ceiling fan, which centered in the center of the ceiling, is not now. It is closer to the built in and it seems more air is being pushed toward the built in. Is this the effect of the built in? Can anything be done to push more air to the desk, which is opposite the built in?

ANSWER:
The built in cabinet is likely impeding the natural airflow pattern of the fan, which can cause it to move less air. Several options: 1) Relocate the fan closer to the desk. 2) Buy a larger fan. 3) Buy a more powerful fan of the same size. The amount of airflow a fan is capable of producing is measured in CFM (Cubic Feet of Airflow per Minute). You will find it easy to compare the CFM between all of the fans on our site (where CFM is available). Give us a call and we will be happy to go over these options in more detail. If you can email me some pictures of your room, I will be happy to take a look and see if there is anything else I can suggest. Email pictures to: gregt@hansenwholesale.com

(56) ID#9472 Posted: 4/3/2014 8:30:36 AM

QUESTION:
Is it possible to use dimmable CFL bulgs in Midway Eco and will remote allow them to dim?

ANSWER:
Unfortunately the Emerson Midway Eco remote does not have a dimming function, so although you could install dimmable CFL bulbs, you would not be able to dim them. As I have mentioned previously, the lack of dimming capability is the only complaint we get about this fan...and rightfully so. This is a problem for virtually ALL ceiling fans with lights from ALL brands that meet Energy Star requirements. If you really need dimming capability and are looking for a ceiling fan that has a DC motor, I would suggest you consider the Casablanca DC Stealth. The DC Stealth does not meet Energy Star requirements because it incorporates a 100 watt halogen bulb, but it does have a super efficient DC motor. Casablanca chose to go that way in order to meet the needs of people looking for a high quality contemporary style ceiling fan with a super efficient DC motor and a dimmable light. Here is a link to the: <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=CA-59105">Casablanca DC Stealth Model 59105 in White.

(57) ID#9471 Posted: 4/3/2014 8:21:21 AM

QUESTION:
Is the Elk 66135 Billiard Chadwick adaptable for a sloped ceiling or use a ceiling fan sloped ceiling adaptor?

ANSWER:
The Chadwick Island fixture from Elk will in fact hang from a sloped ceiling using the components supplied with the fixture, so there is no need for a special adapter.

(58) ID#9470 Posted: 4/3/2014 8:17:20 AM

QUESTION:
Model CF787ORB comes with a 4 speed wall control. How does it reverse the fan blades direction ? It is located at 20feet off the ground

ANSWER:
The Emerson Carrera Grande has a manual reverse switch on the motor housing. Because your ceiling is so high, reversing the fan manually is obviously not going to happen. Emerson makes a special remote control transmitter and receiver that is capable of reversing the fan. This remote can be installed as a wall control and also be used as a hand held remote. Here is a link to the components: <(Old Link Disabled): "/model.asp?ItemID=59138" target="_blank">SR650-RC212. They also have another remote only option with a receiver that cannot be used as a wall control. Here is a link to that system: <(Old Link Disabled): "/model.asp?ItemID=59135" target="_blank">SR600-RC212. Although the receiver is not shown in the picture, it is included in the model that we are selling.

Keep in mind that in order for these to work, you must install the receiver unit in the canopy of the fan when you install the fan. If you do not install it then, you will have to get up there to do it later...so be sure to purchase these components along with your fan. Also, rather than using the links above to purchase these parts, you can simply add them to your original fan purchase by clicking on the orange button labeled "Controls" below the picture of the fan on the main product details page...or just give us a call and we will make sure you get everything you need.

(59) ID#9469 Posted: 4/3/2014 8:02:18 AM

QUESTION:
Where can I find a replacement globe for my harborside breeze Wakefield ceiling fan?

ANSWER:
Harbor Breeze ceiling fans are sold only by Lowes, so you will need to contact them to see if they can supply you with the globe you need.

(60) ID#9468 Posted: 4/3/2014 8:01:15 AM

QUESTION:
I am looking for an Emerson crystal LX ceiling fan CF875SPB that I understand has been discontinued. Can you find one for me?

ANSWER:
It has been about 10 years since Emerson made that fan...so we ran out of stock many years ago. I am pretty confident that you will not find any dealers that have one. It was a nice looking fan with the illuminated crystal motor housing, but compared to fans made today, it did not move enough air (the motor was too small in order to accommodate the lights that lit up the crystal). Here is a link to view all of the flushmount/hugger ceiling fans that we currently have available: <(Old Link Disabled): "/ceilingfans/hugger/default.asp" target="_blank">Flushmount Ceiling Fans.

(61) ID#9467 Posted: 4/3/2014 7:53:00 AM

QUESTION:
I am looking at model HRG45-24-P-SS. the gas line comes into the fireplace from the left side (looking forward at the fireplace). Will this burner-log set work? When I looked at the instruction manual, the diagram shows the gas line on the right.

ANSWER:
You can easily reroute the gas line to the left side using a longer flex tube or black pipe. Often times, depending on the location of your gas line, the flex tube that comes with the burner will reach the other side. If it does not, then you can purchase a longer flex tube from us or from a hardware store or home center.

(62) ID#9466 Posted: 4/3/2014 7:45:49 AM

QUESTION:
How do I reverse my Minka Aire Model F803-TL ceiling fan without the wireless remote. The remote unit has begun to fail and will not power up. I have switch the wireless unit to a regular wall mounted fan control. However, I need to change the direction of the blade spin and I do not see a direction switch on the fan itself. How do I rectify this issue. Many thanls

ANSWER:
There is no method of reversing the Minka Aire Artemis ceiling fan other than with the remote control or wall control that was/is made for the fan. Generic remotes do not have a compatible reverse function and there is no reverse switch on the fan motor housing. Please contact Minka Aire customer support so they can determine the correct replacement parts (remote transmitter and receiver) for your fan since they have changed them over the years. Once you have determined the part numbers you need, you can call us to order them. Here is a link to their contact info: <(Old Link Disabled): "http://minkagroup.com/contact" target="_blank">Minka Aire Customer Support.

(63) ID#9465 Posted: 3/7/2014 12:37:20 PM

QUESTION:
Can the Kenroy 91733 CH Arpeggio 3 light pendant be hung from a chain rather than direct ceiling mount?

ANSWER:
The Kenroy 91733 Pendant is not designed to hang from a chain. However, Kenroy does make a matching pendant that does hang from a chain. You can see it here: <(Old Link Disabled): "/lighting/kenroy/model.asp?Mfg=KE&ModelNo=91735CH&ItemID=72133">Kenroy 72133 Chain Mount Arpeggio Pendant.

(64) ID#9464 Posted: 3/7/2014 12:34:18 PM

QUESTION:
Will this work with LED light bulbs?

ANSWER:
Whether or not this control will work with LED bulbs depends on whether the LED bulbs are dimmable or not. Most LED are dimmable, but some are not. Be sure to check the bulbs you are using.

(65) ID#9463 Posted: 3/7/2014 12:32:21 PM

QUESTION:
room is 18 ft x 28 ft. with a 14 foot vaulted ceiling. What size fan do I buy? How low from the vaulted ceiling does the fan hang? My pendant lights are black...can I use a black fan?

ANSWER:
In a room this size of yours, we would most likely recommend 2 fans. Black is certainly a great option if it matches other decorative items in your room. However, there are very few black fans available today, so you may want to consider other finish options in order to dramatically expand your choices. Ultimately, the fan we recommend will be based on many factors including: style, quality, airflow and price range. For that reason, it is best to call and talk to one of our ceiling fan experts in order for us to quickly narrow down your choices over the phone.

(66) ID#9462 Posted: 3/7/2014 12:28:41 PM

QUESTION:
I have a commercial space of 2000 total square feet, but only about 1200 contiguous that needs air circulation for both heat and AC. Ceilings are 12 feet high. I'm thinking 2 fans because the only duct is basically centrally located and kicks air through 3 vents on either side and is about 12 inches from the ceiling. Would you recommend a "commercial" heat fan?! I need a recommendation and would definitely prefer something that is going to be VERY quiet, but also move the air.

ANSWER:
Commercial heat fans are typically not designed for quiet operation, so I would probably make a different recommendation for a sound sensitive area. There are so many options to choose from that it is best if you call and talk to one of our ceiling fan experts to go over them with you on the phone. Please call us at: 1-800-201-1193.

(67) ID#9461 Posted: 3/7/2014 12:25:30 PM

QUESTION:
What does original fan mean. Any fan you use it on must be a hunter fan?

ANSWER:
The Hunter 28189 fan control is designed specifically for Hunter Original fans only. Hunter original fans are the Cast Iron line of fans that Hunter still makes. Here is a link to them on our website: <(Old Link Disabled): "/ceilingfans/hunter/model.asp?ProdNo=23856">Hunter Original Ceiling Fans. The 28189 Hunter remote control comes with an externally mounted receiver since there is no room inside the Hunter Original fan canopy to install a receiver. The receiver is a white disc that mounts to the ceiling junction box and then the fan mounts to the disc. You can see how it is installed here by downloading the installation manual from the Hunter Website: <(Old Link Disabled): "http://www.hunterfan.com/Search.aspx?search=27189" target="_blank">Hunter 28189 Remote Control Installation Manual.If you do not have a Hunter Original ceiling fan, please call us at 1-800-201-1193 so one of our ceiling fan experts can help you choose a control for your fan.

(68) ID#9460 Posted: 3/1/2014 11:20:06 PM

QUESTION:
Does this fan have a sloped ceiling adaptor available?

ANSWER:
The mounting hardware that comes with the Fanimation Jennix ceiling fan will hang on a ceiling angled up to 30 degrees without the need for any additional hardware. If the ceiling is angled more than 30 degrees, there is a special ball that you can purchase that will extend the allowed angle up to 52 degrees. Here is a link: <(Old Link Disabled): "/model.asp?ItemID=97288">SCB1-52 Angled Ceiling Ball Adapter

(69) ID#9459 Posted: 2/24/2014 9:07:20 AM

QUESTION:
Can this fan be used as hugger or ceiling mount without downrod?

ANSWER:
Yes, the 30" Kichler Canfield fans come with a flush mount adapter in the box which allows it to be installed without the included downrod.

(70) ID#9458 Posted: 2/23/2014 8:23:35 PM

QUESTION:
We have a living room with walls that are about 11 feet high with a vaulted ceiling the peak of which is 16 feet above the floor. What height above the floor should the ceiling fan be mounted. We will be using it in the summer for cooling as well as in the winter to bring the warm air down. We havent decided on the fan diameter yet, probably in the 60-72" range. We will most likely be buying an Emererson Eco fan. Thanks.

ANSWER:
I would recommend using a 6 foot downrod to bring the fan down a little less than 10 feet from the floor. A 72" Emerson Eco fan should be great for this application if the room is around 15 feet x 15 feet or more. If it is really large, over 20 feet...you should consider using 2 60" fans with 6 foot poles. Below is a link back to the Carrera Grande Eco in Antique Pewter with 72" blades. You can actually select any of the Carrera Grande Eco fans regardless of size and then change the blades that are pictured to any of the 72" blades by clicking on the orange Blades button, so you are not limited to just the brushed nickel finish to create a 72" fan. <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF788AP">Carrera Grande Eco 72"

(71) ID#9457 Posted: 2/23/2014 8:18:04 PM

QUESTION:
Is there a downrod longer than 72" available for the Fanimation Keistone 72 (DC Motor) Ceiling Fan?

ANSWER:
You can purchase a downrod coupler and join 2 downrods together to create a downrod as long as 12 feet. Click on the orange button for Accessories beneath the fan picture on the main product detail page to add the downrod coupler. Then click on the Downrods button to add a downrod. You can then change the quantity to 2 once you add the configuration to the shopping cart. Or just give us a call during normal business hours and we will make sure you get everything you need.

(72) ID#9456 Posted: 2/19/2014 2:10:56 AM

QUESTION:
can the Levon Fanimation ceiling fan be installed on a vaulted ceiling? It says it come with a 6" down rod but does not mention any other lengths.

ANSWER:
The Fanimation Levon ceiling fan will hang from a vaulted ceiling angled up to 30 degrees using the standard 6" downrod and mounting hardware that is included with the fan. Additional length downrods for ceilings over 9 feet high can be found by clicking on the orange button labeled Downrods, located just beneath the main picture of the fan on the product details page. Ceilings angled more than 30 degrees up to 45 degrees require the optional Angled Ceiling Adapter Model: FA-SCB1-52, which can found by clicking on the orange Accessories button.

(73) ID#9455 Posted: 2/17/2014 9:10:47 AM

QUESTION:
Cn I just order the burner since I already have a 24 " split oak log set? My existing burner is leaking. Am looking at the G46-24 SPK.

ANSWER:
Yes, if you already have Peterson logs, we can supply you with the correct burner that is matched to them. The G46-24-SPK is one of the burners that is compatible with your logs. Give us a call and we will process your order over the phone. Call: 1-800-201-1193.

(74) ID#9454 Posted: 2/17/2014 9:09:00 AM

QUESTION:
Hello, Thank you for taking my question. We have install installed a ventless fire place Patterson.. The unit was complete but had no logs supplied. Bought new logs. Can any ventless log be used with the burner. Or are the logs and burner sold only in sets?

ANSWER:
Warning: Do not use any logs other than those designed for the particular burner you own. The logs are in fact specific to the burner. It is critical that you get the right logs because if the flame hits the logs differently than the original design it can cause the gas to burn incompletely. Incomplete combustion of gas results in the additional byproducts of soot and carbon monoxide (lethal and odorless), which will be introduced directly into your home.

(75) ID#9453 Posted: 2/11/2014 9:10:42 AM

QUESTION:
Are your wet rated ceiling fans made with only either plastic or stainless steel interior parts? Could you recommend some which have this?

ANSWER:
All outdoor wet rated ceiling fans use special components that are stainless steel or plastic...as this is a requirement in order to be UL listed for use outdoors. With that said, I cannot say that any or all of them use only stainless steel and plastic for ALL components. If corrosion is your concern, I must steer in you in the direction of the Minka Aire Concept I 58" Wet rated ceiling fan which is the first and ONLY ceiling fan where the actual motor housing is made of marine grade stainless steel. This is a new fan that will become available in March of 2014. We are very excited about this great new stainless steel outdoor fan. Each of the finishes the fan is available in are actually applied over stainless steel, so even the white and oil rubbed bronze models are stainless. Here is a link: <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/model.asp?ProdNo=MF-F477-BNW">Minka Are Stainless Steel Concept I 58" Wet Rated Ceiling Fan.

(76) ID#9452 Posted: 2/11/2014 9:06:07 AM

QUESTION:
I want to connect a Casablanca fan that takes a threaded down rod to an existing down rod that is .75" OD and is not threaded. Do you carry a coupler or adaptor that will enable me to accomplish this? Thank you.

ANSWER:
There is no coupler made to connect a Casablanca ceiling fan to a non-Casablanca downrod. Casablanca does not allow this because they use their own proprietary mounting system that they have tested for safety. Using any other mounting system would void the warranty and could create an unsafe condition, particularly if the previous fan and downrod was not rated for the same weight as the Casablanca fan. You will find this the same with most of the higher quality brands.

(77) ID#9451 Posted: 2/1/2014 3:35:37 PM

QUESTION:
54094-hunter Caribbean can you purchase it with a hand remote

ANSWER:
You certainly can. Hunter offers several choices for remote controls. Just click on the orange button beneath the main fan picture on the product page to see the choices and add one to your fan. Otherwise, give us a call and we will be happy to help you choose the best control for your needs: 1-800-201-1193

(78) ID#9450 Posted: 2/1/2014 3:33:51 PM

QUESTION:
I have a 10 foot high tray ceiling in center of bedroom surrounded by a 9 foot lower ceiling. I just purchased 3) FP432OLT1 latte finish motors. What size down rods would create the best look to this room? Fan would be located in middle of room over my bed area. I want to order rod today. Thanks, Diana Hebert

ANSWER:
I would recommend using a 24" downrod for best looks and airflow.

(79) ID#9449 Posted: 2/1/2014 3:26:13 PM

QUESTION:
I have a Peterson 18" gas log set I'm installing myself. The installation manual shows a right hand gas supply. My fireplace has a left gas supply. Can I just disassemble the burner pan and convert it to a left gas input and put the cap on the right? Or do I need to run a lot more pipe all the way from the left side to the right side? Thanks

ANSWER:
If you have a matchlight system (one without a safety pilot) then you can switch the plug and orifice from one side to the other to convert it to left gas input. If you have a safety pilot, it depends on the pilot system you have: some of them can and other cannot be reversed...it will be obvious because the pilot mechanism would be upside down when reversed. If such is the case, then either get a longer flex tube from a home center, or reroute the gas line using black pipe and elbows.

(80) ID#9448 Posted: 1/30/2014 9:12:57 AM

QUESTION:
We have a "Fire-Gear" vent-less propane fireplace. It gives off a noxious odor. We had it service but to no avail. We are thinking of replacing it w Peterson brand. Will this take care of our problem?

ANSWER:
Fire Gear is not a top quality brand like Peterson, so it is quite likely that replacing them with a better quality vent free gas log from Peterson will help reduce the odor. But it is important to be aware that ALL ventless appliances produce some odor because all of the byproducts of burning the fire are introduced into the room. Propane can be particularly worse than natural gas because the quality of the propane varies from supplier to supplier. The more impurities there are in the propane, the more potential there is for smell coming from burning a ventless gas log. Although we would love to sell you a new gas log set, we cannot guarantee that it would eliminate or reduce the odor. The only way to find out would be to install them. At least in that manner, you would know for sure whether it is the log set causing the problem, or the gas you are being supplied. Read more about <(Old Link Disabled): "/gas-logs/why-ventless-gaslogs-smell.asp">what causes vent-free gas logs to produce a smell:

(81) ID#9447 Posted: 1/30/2014 8:46:17 AM

QUESTION:
My daughter has vented gas logs in her bedroom which is about 24x36. It is her primary heat system. Recently we noticed that the ceiling and top part of her walls were becoming covered in black soot. Why would the logs start this and is it dangerous to them. They have a 1 month old that sleeps in that room as well. I have noticed that some of the baby toys that are plastic have the black on them also. I am very nervous about this. Would it be better for them to get ventless with a heatalator?

ANSWER:
Please stop using the gas logs immediately, it is dangerous to use them if they are producing soot. Where there is soot, there is also carbon monoxide, which as you know is a lethal odorless gas. You need to have your gas logs serviced or replaced because they are no longer burning cleanly as vent free gas logs should. Some Heating and AC companies are qualified to service ventless appliances, so use your local yellow pages to call around. Or, you can use the resource on this page to locate a professional who is qualified to service your gas logs: <(Old Link Disabled): "/gas-logs/installers.asp">Locate a Gas Log Service Professional.

(82) ID#9446 Posted: 1/26/2014 3:14:39 PM

QUESTION:
I have a Peterson real fire vented gas log system 18inch in my fireplace for several years and am very satisfied. I would like to change just the burner to make a vent free system for more heat. Is this possible. Thanks

ANSWER:
Unfortunately you cannot change just the burner in order to create a ventless gas log set. The burner and logs must be designed to work together, so you will need to buy a complete setup. The reason is that ventless gas logs must burn in a very controlled manner in order to burn cleanly. Any disruption to the way the flame burns, such as touching the logs in the wrong place, will cause the gas to burn incompletely and produce exhaust...including carbon monoxide and soot. So the flames cannot touch the logs in any manner in which the system was not designed...which means you must have the correct logs and they must be stacked exactly as described in the owners manual.

(83) ID#9445 Posted: 1/23/2014 1:03:57 PM

QUESTION:
I have a masonry fireplace in my 1954 ranch. I would like to buy vent less gas logs. I am told that most gas log brands DO NOT make logs for a 5.5 inch clearance to the sidewall. Can you help? I really would like VENTless The local gas log store here said "shop the internet" we don't carry what you need. HELP. Thank you.

ANSWER:
Maintaining the proper clearance to a "Combustible" side wall that extends beyond the fireplace opening is critical in order to avoid a fire. There are no vent-free gas logs that can be installed with a projecting wall only 5 1/2" from the opening because they all produce too much heat for a wall that close. However, in order to determine if that is actually what you have, please email some pictures of your fireplace and I will be happy to check it out. Email pictures to: gregt@hansenwholesale.com

(84) ID#9444 Posted: 1/23/2014 12:58:39 PM

QUESTION:
Hi, I have an outdoor stone fireplace and I would like only a screen to cover the opening to prevent sparks from landing on the porch. Nothing fancy, just a bar across the top with a metal mesh that hangs in front. stainless would be best as it is outdoors. Do you have any suggestions?

ANSWER:
We can certainly have a mesh curtain custom made for your outdoor fireplace...and in stainless steel so it will not rust. Please email some pictures of your fireplace along with the width and height of the opening and we will be happy to discuss your options and quote you some great prices.

(85) ID#9443 Posted: 1/23/2014 12:56:09 PM

QUESTION:
Do you have replacement bulb shields for the Murray Feiss wall sconce fixture part number VS5303PW? It was discontinued in 2004. Thank you.

ANSWER:
I am sorry to say we do not have replacement shades for your Murray Feiss sconce. They have not been available for quite some time since the item was discontinued.

(86) ID#9442 Posted: 1/23/2014 12:55:08 PM

QUESTION:
How do vermiculite embers work? Do you have to have a pan to place the embers in or can you just place them beneath the logs? How hot do the embers get? Do embers emit an odor?

ANSWER:
The glowing embers are designed to work with pan style gas log burner systems that are designed to be covered completely with sand. The embers are spread out over the sand. The flames filter up through the sand and embers and makes the embers glow red hot almost instantly. How hot the embers get depends on how hot the flame is. I cannot say they do not emit an odor, but any odor they emit should go up the flue with the rest of the exhaust. Based on your question, I suspect that you do not actually have a gas log burner system. If you can email me some pictures of your fireplace, I will be able to offer more advice. Please email pictures to: gregt@hansenwholesale.com

(87) ID#9441 Posted: 1/23/2014 12:51:01 PM

QUESTION:
Hi I have a fireplace and I don't know if it is gas or not, how can I tell? I recently bought this home and never asked before I bought it. The house was built in 1933 and by the pictures on your website I know it's a masonry fireplace but still don't know if it has gas or not, help!

ANSWER:
I will be happy to help you determine the type of fireplace you have and whether or not it has gas. Please email some pictures of your fireplace so I can take a look. Email pictures to: gregt@hansenwholesale.com

(88) ID#9440 Posted: 1/23/2014 12:48:21 PM

QUESTION:
I have a heat n glo vented system installed works ok but I want a new log with burner. Will these vented systems work for me

ANSWER:
Heat-n-Glo makes gas fireplaces. Gas fireplaces come with their own proprietary gas burner and logs that you cannot change. So the answer is, no...you cannot install these gas logs in your gas fireplace. As odd as it sounds, gas logs are only designed to be installed in wood burning fireplaces that have a gas line run to them. The exception would be vent-free gas logs that can be also be installed in special ventless fireboxes that are approved and tested for that application.

(89) ID#9439 Posted: 1/23/2014 12:42:13 PM

QUESTION:
I have ordered vented gas logs and see that the damper should remain open during operation. What can I do to keep heat from escaping through the open damper when it is not in use?

ANSWER:
If you do not have them, we recommend that you install glass doors on your fireplace. Although you cannot burn the gas logs with the doors closed, you can close them when the fire is off to help prevent the draft you are experiencing. If you email some pictures and measurements of your fireplace we can help you choose the best glass doors to fit your needs. Email pictures and measurements to: gregt@hansenwholesale.com...or give us a call at: 1-800-201-1193.

(90) ID#9438 Posted: 1/23/2014 12:34:53 PM

QUESTION:
there is not info on how many burners there are on the AOG 30"

ANSWER:
The AOG 30" bbq series comes with 3 burners.

(91) ID#9437 Posted: 1/23/2014 12:13:49 PM

QUESTION:
Can the Minka Aire Model F582-BNW light fixture be switched on and off separately from the fan?

ANSWER:
Yes, you can operate the fan and lights independently from the control. The included remote wall control gives you 3 fan speeds and a full range light dimmer.

(92) ID#9436 Posted: 1/23/2014 12:08:48 PM

QUESTION:
what is the height from the center of the mounting plate of the top of the shade?

ANSWER:
The height from the center of the back plate to the top of the glass shade is approximately 4".

(93) ID#9435 Posted: 1/23/2014 11:57:27 AM

QUESTION:
i have a 25 ft ceiling in my living room and I need a fan and a downrod that would make sense. Any ideas?

ANSWER:
High ceilings such as yours require a powerful ceiling fan with an extra long downrod. For many brands, we have downrod couplers that allow you to connect downrods together to create a longer downrod. The actual fan we recommend will be determined by several other factors including: Style, Finish, Room Size and your budget. We will call you to discuss these things and help you choose the best ceiling fan for your needs. For those reading this response, it is best if you simply call and talk to one of our ceiling fan experts at: 1-800-201-1193.

(94) ID#9434 Posted: 1/23/2014 11:53:52 AM

QUESTION:
would you be able to sell just the tips for the fireplace pokers in bulk and at what price?

ANSWER:
We specialize in handling trade customers such as yourself and we can certainly can supply you with fireplace poker tips in bulk quantities. We have several to choose from. One of our fireplace experts will contact you directly to go over the options and quote prices based on the quantity you need.

(95) ID#9433 Posted: 1/23/2014 11:52:04 AM

QUESTION:
I am interested in gas logs for the fireplace that produce heat as a supplement to my heating system.. I prefer Peterson brand. They would have to be LP gas propane. Log set needs to be 24" long. Please advise.

ANSWER:
We will be happy to help you choose the best gas logs for your fireplace. One of our gas log experts will contact you right away to discuss your needs. Please be sure to measure your fireplace so we can help you choose the correct size. We will need the Front Width, Back Width and Depth of the fireplace.

(96) ID#9432 Posted: 1/23/2014 11:50:44 AM

QUESTION:
We are thinking about converting our wood burning fireplace to gas. We obtained 2 estimates from local companies. One company told us that in order to go ventless, we would have to change out entire fireplace, box, chimney insert, basically replace everything. The other company said it would be no problem to convert over and was much more reasonable. We want to make sure it is safe and no fire hazard, not sure which one to believe.

ANSWER:
If you can email me some pictures of your fireplace I may be able to help clarify whether or not you can use ventless gas logs in it. If it is a prefabricated fireplace, the answer will be determined by the owners manual for the fireplace. In order to find the owners manual, we will need to know the brand and model number of the fireplace. To do so, look for a metal label somewhere around the fireplace opening. If you find it, send a picture of that as well. If it is a masonry fireplace, you should have no problem using ventless logs. In either case, email me some pictures and I will help you determine what you have. Email your fireplace pictures to: gregt@hansenwholesale.com

(97) ID#9431 Posted: 1/22/2014 1:21:59 PM

QUESTION:
I'm looking for a three flush mount, modern style ceiling fans that emit bright light (prefer LED), are rated at least 6000 CFM. I prefer white, but may consider other modern looking styles. My most important feature is the brightness, so please recommend me a few choice to choose from. Thanks

ANSWER:
Your request has been duly noted and one of our ceiling fan experts will contact you to discuss your options. For those reading this with a shared interest, please note that there are currently very few hugger ceiling fans on the market that are incorporating LED lights. The additional limitation of 6000 CFM minimum will narrow the choice down to zero. So in other words, there are currently no hugger fans that meet the stated requirements. However, it is possible that hugger fans are not necessary for this application. If the ceiling is at least 8 feet high, then a standard mount fan will work...and there may even be such a fan that has a close to ceiling adapter which will make it closer to a hugger fan. By considering these options, you will find we have several high performance modern style ceiling fans with LED lighting that produce over 6000 CFM. Use this link to view <(Old Link Disabled): "/ceilingfans/with_lights/fansearch.asp?LED=ON">Ceiling Fans with LED Lights and you will see they are already sorted by quality and CFM performance, so finding suitable fans will be quick and easy. For other options, please call and talk to one of our Ceiling Fan Experts at: 1-800-201-1193 or email your request to: gregt@hansenwholesale.com

(98) ID#9430 Posted: 1/22/2014 1:10:23 PM

QUESTION:
Looking at your Emerson Grande ECO fans for some rooms in new house construction underway. Want to be sure I have right down rod ext for rooms, would like to trade a few emails on this. Consult on other fans of yours for lesser rooms would be appreciated too for brand and value/performance. Prefer email due to my poor hearing. Can send you document showing room layout and dimensions if desired.

ANSWER:
The Emerson Carrera Grande ECO fans are a great choice. We will be happy to go over your plans and help you choose the right downrods for your fans. One of our ceiling fan experts will contact you via email shortly as requested.

(99) ID#9429 Posted: 1/22/2014 1:07:39 PM

QUESTION:
I need a replacement globe for a ceiling fan but don't know the type of fan. Is there one that will fit any fan?

ANSWER:
There are literally thousands of different types of ceiling fan globes. Some fans have globes that are made specifically for that fan while others use what are called universal light fitters that accommodate standardized globes. In order to determine what type of globe you need, please email pictures of your fan along with the brand and model number, which can be found on the top of the fan body. Email this info to: gregt@hansenwholesale.com and I will see if I can help you.

(100) ID#9428 Posted: 1/22/2014 1:05:27 PM

QUESTION:
I have the emerson eco carrera grande fan. I am using the wall switch EM-SW605. Can I also use the remote EM-SR605 with the wall switch. Can they both be used at the same time as long as they are on the same frequency.

ANSWER:
The correct remote transmitter to use with the SW506 wall control is model SR600. You can use both controls to operate the fan once you have the frequencies matched up. You can purchase the remote transmitter here: <(Old Link Disabled): "/model.asp?ItemID=59128" alt="Emerson SR600 Remote Control Transmitter">Emerson SR600 Remote Control Transmitter.

(101) ID#9427 Posted: 1/22/2014 1:01:25 PM

QUESTION:
I want to buy 5 ceiling fans and I would like to pay by a wire transfer.Can I use it?

ANSWER:
Yes, we do accept wire transfers. If you are outside the USA, please call our direct phone number at: 1-562-594-1249 and we will be happy to take care of you.

(102) ID#9426 Posted: 1/22/2014 1:00:11 PM

QUESTION:
Can this be ordered with flat silver blades

ANSWER:
Unfortunately Emerson does not make any blade options for their Midway Eco ceiling fan, so the answer is no, it cannot be ordered with flat silver blades.

(103) ID#9425 Posted: 1/22/2014 12:58:49 PM

QUESTION:
light blinks at a steady pace when turned in. bulbs o.k.,current appears to be coming through, fan operates fine Help?

ANSWER:
Due to federal regulations, ceiling fan lights are now required to have some type of limiting device that does not allow you to use more than 190 watts total for most ceiling fan light fixtures. It is often these devices on the verge of failure that causes the lights to flicker. Ceiling fan manufacturers are in the process of trying to find better devices to meet this requirement, but unfortunately problems still exist. I suggest you contact Hunter Fan Company directly to resolve your issue. Click here for the contact info page at the Hunter Fan Company website.

(104) ID#9424 Posted: 1/22/2014 12:55:13 PM

QUESTION:
I have an Emerson fan in my family room. One blade is bwarped and the fan runs out of balance. Can i purchase another blade and how do I do it?

ANSWER:
If Emerson still makes blades for your ceiling fan, we can get them for you. You will need to give us the model number which is located on the top of the motor. Just give us a call at: 1-800-201-1193 with the model number or email that info along with some pictures of your fan to: gregt@hansenwholesale.com

(105) ID#9423 Posted: 1/20/2014 1:30:13 AM

QUESTION:
Do you make larger blades for my original 42" fans? We have four original fans and would like to increase the blades to 52"

ANSWER:
The 42" Hunter Original ceiling fans have a small motor that is not designed to accommodate larger blades, so they are not available. The motor inside the 42" Hunter Original is much smaller than the motor used inside the 52" Hunter Original fans and cannot handle the torque that the larger blades require. Larger blades add additional load on the motor causing it to overheat and operate at a lower RPM, which would result in less efficiency and airflow, and would eventually burn out the motor. If you really need larger blades, I suggest you consider replacing your fans with 52" Hunter Original fans, which have a substantially more powerful motor that is capable of moving about twice as much air as the 42" fans. You can find them on our site here: < (Old Link Disabled): "/ceilingfans/hunter/model.asp?ProdNo=23856" title="Hunter Original Fans">

(106) ID#9422 Posted: 1/9/2014 12:41:21 AM

QUESTION:
I have a set of gas logs in my house. They are after market logs. We want to make sure they are safe to use. House do I tell the difference between vented & ventless.

ANSWER:
If you can email me some pictures of your fireplace and gas logs, I may be able to identify them. Email your fireplace pictures to: gregt@hansenwholesale.com

(107) ID#9421 Posted: 1/9/2014 12:40:41 AM

QUESTION:
my natural ventless gas logs are putting out a smell that smells like a karosene heater fumes. we have had these logs for 16 years

ANSWER:
Have they always smelled? If they operated without smelling for 16 years and this is something new, you need to stop using them immediately and have them serviced or replaced. For help locating a professional to service your gas logs, use this link: <(Old Link Disabled): "/gas-logs/installers.asp">Who Installs Gas Logs. If you can email me some pictures of your fireplace and gas logs, I may be able to offer additional input.

(108) ID#9420 Posted: 1/9/2014 12:29:08 AM

QUESTION:
Can I use ventless logs with my Heatilator EC39 fireplace?

ANSWER:
The Heatilator EC series fireplaces are NOT approved for use with ventless gas logs. They can only use vented gas logs that have a safety pilot or electronic ignition. Matchlight vented gas log burner systems are also not approved. This can be verified on page 19 of the installation manual located here: <(Old Link Disabled): "/images/pdf/Heatilator-EC-Fireplaces.pdf" target="_blank">Heatilator EC36 - EC39 - EC42 Owners Installation Manual (.pdf)

(109) ID#9419 Posted: 1/7/2014 12:38:21 PM

QUESTION:
Not sure how long the existing gas logs have been with this house. In general, what is the life span of a set of these logs. Every winter, I seem to have allergy issues when we burn the logs for long periods of time. Also, wondering if we could maximize the heat output without building a larger fireplace.

ANSWER:
The life span of gas logs depends on the brand and model. Lower quality brands may be problematic from the get-go while higher quality brands like the R. H. Peterson gas logs we sell will last a lifetime...with some maintenance. If operating your gas logs is causing allergy issues, I suspect that you are burning ventless gas logs, which often affect people who are sensitive to them. Without knowing what brand and model of logs you have, this is just a guess. If you can email me some pictures of your fireplace and gas logs both off and burning I may be able to offer you more direct advice. Also, if you can find a label that has the brand and model number that would be beneficial. Email this info to: gregt@hansenwholesale.com

(110) ID#9418 Posted: 1/7/2014 12:26:59 PM

QUESTION:
My model G9-20 recently started cutting off (with an audible click) after burning for a while, maybe an hour or so. Today, it did that, and now the pilot will not even stay lit. What gives? Thanks

ANSWER:
There are several reasons why this might occur, which are too detailed to answer in this forum. If you purchased your gas logs from us, please give us a call and we will be happy to help you get your gas logs up and running again. Otherwise, here is a link to the owners manual where you can refer to the trouble shooting section: <(Old Link Disabled): "/images/peterson/pdf/F2-068-G9-Instructions.pdf" target="_blank">RD9G9 Owners Manual. You can also use this link to <(Old Link Disabled): "/gas-logs/installers.asp">locate a professional who can service your gas logs.

(111) ID#9417 Posted: 1/7/2014 9:11:48 AM

QUESTION:
What can you do if you have vent free logs and simply cannot live with the odor? Replace your ventless log set with a vented one designed to be burned with the damper fully open. We dislike the smell of our ventless log set. When you suggest replacing the ventless logset with vented, do we need to open the damper or leave it closed as it is now?

ANSWER:
Vented logs create less odor because they must be burned with the damper open so the exhaust goes up the chimney. So yes, we are suggesting you replace the entire burner and logs with a vented gas log, which you must burn with the damper open. You will not get the heat you would from your ventless gas logs, but you will not get the horrible smell and the fire will look much more realistic with a vented log set.

(112) ID#9416 Posted: 1/7/2014 9:09:04 AM

QUESTION:
Will this control all types of ceiling fans? How does the dimming operation work? What is meant by "dimmer must be turned off"?

ANSWER:
This wall control is for use with compatible Fanimation fans. Although it will work with some other brands of ceiling fans, it is not warranted for such use nor can we guarantee it will work. Unfortunately, we cannot accept returns for controls like this that have been installed because they cannot be resold. So it would be a buy and try at your own risk situation. We highly recommend that you search for controls that are made or supplied by the manufacturer of your ceiling fan and that are stated as compatible with your particular model. Otherwise, you will run the same risk with any control you buy that is not made by your fan manufacturer.

(113) ID#9415 Posted: 1/7/2014 9:00:30 AM

QUESTION:
What are the dimensions? Specifically, what is the diameter of the lip? I have a no-name, generic ceiling fan with 3 turn screws to catch a globe that is 9 and 3-eigths diameter with max 9 and a half, 9 and 3-quarters max. Will this item (99072) fit our ceiling fan?

ANSWER:
This glass shade is designed specifically to fit the low profile fixtures from Casablanca. It will not fit any other fixture...unless by some very odd chance. The fixture you have on your fan is likely designed in a similar manner, meaning that the glass it uses is very specific to the fixture. You are most likely going to need to find the brand and model number of the fixture and then find the glass options that are mode for that fixture...if there are any. If the fan was purchased from a home center or mass merchant, there usually are not such options and you may need to replace the entire fixture and glass if the fixture is removable from the fan. If you email me some pictures of your fan and fixture I may be able to offer you more advice in this regard. Email pictures to: gregt@hansenwholesale.com

(114) ID#9414 Posted: 1/6/2014 12:23:18 AM

QUESTION:
Hi im getting tired of carrying in wood to burn in my fire place, and am looking to convert it right now i have a gas start and wonder what i need to do to convert it to a natural looking fireplace but with just gas. the gas ignitor is a long tube about 12" long with many holes in it (natural gas) can you advise me what i need to make it all gas burning? do i need the glass or sand? stuff to disipitate the gas under the fake logs?

ANSWER:
Converting your fireplace into a gas fireplace is quite simple since you already have a gas line. The gas igniter you have is called a log lighter and is used to start real wood instead of using kindling. To install a gas log, you simply remove the log lighter leaving the gas stub that comes into the fireplace. Any of our gas log kits will include everything you need to hook it up to your gas line once you remove the log lighter. The vented gas logs we sell will look the most realistic. They all include a burner system with a connector tube and fittings to connect to your gas line. They also include a bag of sand and glowing embers, which cover the burner and create a realistic looking bed of glowing embers. A grate that is the correct size and height for the logs you choose is also included. Please feel free to give us a call so one of our Gas Log Consultants can answer any further questions you have as well as help you choose the best burner and log setup for your fireplace.

(115) ID#9413 Posted: 1/1/2014 11:01:48 AM

QUESTION:
We purchased a condo with a vented natural gas fireplace. We left the doors open on it and noticed within 1 hr. that we had black smut on front of fireplace and on the ceiling. Should we close the doors during use? How do I clean the soot from brick and firelogs also?

ANSWER:
Generally, if the fireplace has doors that can open and close, then you must leave them open when using the fireplace, but this may depend on the brand and model of the fireplace. Can you email me some pictures of the firepalce so I can see what you have? Also, there is a label somewhere that has the brand and model number...sometimes located underneath the fireplace behind the bottom grill (if there is one). If there is a bottom grill, you should be able to open it to access the burner. This is where the label ususally found on a gas fireplace...although it may be elsewhere. Email pictures to: gregt@hansenwholesale.com (others reading this may do the same if you have similar questions).

(116) ID#9412 Posted: 1/1/2014 10:58:00 AM

QUESTION:
Happy New Year! We are looking to improve lighting and circulation in a large open living space with an asymmetric cathedral ceiling. We interested in the Emerson Carrera Eco in pewter and wondered what you recommend for blade size and the lighting option that would provide the most light. With new restrictions on the wattage for lighting sold with a ceiling fan, in order to maximize is it better to purchase a universal lighting kit? Are ones available that will match the finish?

ANSWER:
The Emerson Carrera Eco is an excellent choice for large rooms. If the room is more than 15 x 15 I would use the 72" blades. If it is more than 15 x 20 I would use two 60" fans. Choose the 4-light fixture model F450 (F450AP if you choose the AP finish fan). It comes with 4-13 watt medium base CFL bulbs but you can replace them with 60 watt incandescent bulbs (if you can find them) to get maximum light, or higher wattage CFLs. This will give you the most light you can get from a ceiling fan under the new standards. Here is a link back to the fan with the blades you already selected and the F450AB fixture that I recommend. You will need to click on the orange "Glass" button to choose the glass shades for the fixture: <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF788AP&newBlade=G54MO&newLight=F450AP&newDownrod=CFDR4AP">72" Emerson Carrera Grande Eco with 4-lights

(117) ID#9411 Posted: 12/30/2013 10:26:57 AM

QUESTION:
The tag in our fire place top line says Dallas, second line says National Fireplace Division, NO 986318, model NF 36, date of manufacture 3-87, the house was not built until 1997, fireplace has never been used. Trying to figure out what kind of gas logs we can use. Your cite has been most helpful. I am glad we did not go to lowes or home depot and buy logs before finding this site. Your help will be appreciated and hope your sale is still on when we figure this thing out. Thanks Roger Dav

ANSWER:
If you can email me some pictures of your fireplace as well as a closeup of the label, I may be able to help you determine what gas logs are safe. Please include the inside dimensions as well (Front Width, Back Width and Depth). Email pictures to: gregt@hansenwholesale.com

(118) ID#9410 Posted: 12/30/2013 10:21:00 AM

QUESTION:
What type of light fixture will this fan include?

ANSWER:
This first edition of Minka Aire Pancake ceiling fan does not have a light fixture and is not designed to accommodate one. Minka Aire is considering producing a second version that includes a LED light in 2015, but that decision is yet to be made.

(119) ID#9409 Posted: 12/30/2013 10:10:27 AM

QUESTION:
Hello, for a ceiling fan what is a good CFM airflow number to look for? For example, is 5609 CFM a good number or should I look for something higher?

ANSWER:
The amount of CFM that is ideal will depend on the size of the room. For average rooms we recommend 6,000 to 7,000 CFM. Small rooms can get away with 5,500. Large rooms with a single fan should have a fan with over 7,000 CFM or may require 2 fans. Read more about: <(Old Link Disabled): "/ceilingfans/bestfans.asp">Who Makes The Best Ceiling Fans.

(120) ID#9408 Posted: 12/27/2013 11:05:07 AM

QUESTION:
I am interested in the Minka Aire Light Wave Ceiling Fan Model F844-SL. What type of base does the LED light use? How many lumens is the included bulb?

ANSWER:
There is no particular base for the LED light fixture...it is an LED array that is proprietary to the fan. This is how most ceiling fans and lighting fixtures with LED lights are being manufactured. The actual lumins has not yet been published by the manufacturer. I recently spoke to one of the executives at Minka Aire about this awesome new fan, he said it is equivalent to 120 watts of incandescent light.

(121) ID#9407 Posted: 12/27/2013 10:46:11 AM

QUESTION:
Can I replace 44 inch blades for my minka concept II hugger ceiling fan with 52 inch blades, or do I need to buy a whole new fan?

ANSWER:
The larger blades included with the 52" Concept ceiling fans will not work with the 44" version. The motor inside the 44" fan is smaller and is not designed to handle the torque of the larger blades, so it will eventually burn out the motor if the larger blades were used. Also, the 44" fan motor would not be able to reach optimal RPM with 52" blades and would most likely move less air than with the 44" blades. Bottom line is, if you need the fan to be larger you will need to replace the entire fan.

(122) ID#9406 Posted: 12/27/2013 10:42:10 AM

QUESTION:
I have a charred majestic oak 24 inch log set, with a G45-24-11 burner. The flue clip is installed. I have been using the fireplace with the flue fully opened. Is that the correct way to operate, or can it be operated with the flue closed as far as the clip will allow. Thanks.

ANSWER:
You should operate the gas logs with the damper fully open. This is clearly stated in the installation manual. The damper clamp should prevent the damper from fully closing which will allow gas to escape up the chimney in case there is a leak during non-operation. The sollution to minimizing the draft when the fireplace is not in use is to install glass doors on the fireplace. If you are interested in exploring this idea, please email me some pictures of your fireplace along with the measurements of the opening width and height. Email pictures to: gregt@hansenwholesale.com

(123) ID#9405 Posted: 10/21/2013 8:30:16 AM

QUESTION:
If purchase fan, is it necessary to buy either RCS212 or WCS212 controls? There is only one switch on the wall to control fan. Without these optional extra controls, can I operate the light and fan separately? Thanks.

ANSWER:
The Minka Aire Concept fans come with a hand held remote control for operating the ceiling fan. Your switch on the wall provides power to the fan. So in order for the remote to work the switch simply needs to be in the on position. You do not need to purchase any additional controls to operate the fan as it comes. If you wish to operate the fan from your existing wall switch, you would purchase the WCS212 wall control which converts it into a wall operated remote with the same functions as the hand held remote that comes with the fan. You would not need any extra wiring for the WCS212 to work. With the wall control installed, you can use both the included RCS212 remote control and the WCS212 wall control to operate the fan.

(124) ID#9404 Posted: 10/7/2013 12:59:01 PM

QUESTION:
The comments list an optional near flush adapter. My ceiling is 104 inches. Please advise.

ANSWER:
The flush mount adapter is only recommended for ceilings that are lower than 8 feet. I would not suggest using it on your ceiling since it is over 8 feet high. When you use the flush mount adapter on any ceiling fan, it reduces the airflow of the fan because the blades get closer to the ceiling and the air cannot flow around them as freely as it does with a standard installation. Fans perform best when the blades are at least 12" from the ceiling.

(125) ID#9403 Posted: 10/4/2013 2:18:21 PM

QUESTION:
I recently purchased a Peterson vented gas log. I know the screen door should never be closed on a burning gas log, but what about the screen. Can it or should it be closed when burning the log? Or can the screen be left open? Thank you.

ANSWER:
Gas logs cannot be burned with the glass doors closed, with the exception of the <(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/vented/glass-doors-closed.asp">GF Series Gas Logs made by R. H. Peterson that are specifically designed to be operated behind closed doors. As far as a screen is concerned, gas log manufacturers always recommend that you burn the logs with a fireplace screen in front of them for safety and liability reasons. With that said, many people do not follow this recommendation and burn their gas logs without a screen. As a professional, I cannot recommend that you do so and certainly would suggest that you do not burn your gas logs without a screen if you have small children or animals in the house. If you choose to ignore this advice, make sure you are in the room watching the fire. It is not uncommon that small red hot fragments of the ceramic pop off the logs as they heat up and expand.

(126) ID#9402 Posted: 10/4/2013 2:08:06 PM

QUESTION:
where would I get the WLP wet location plate for use on an outdoor pergola? Thanks!

ANSWER:
We have them available but they are not on our website at this time. Please give us a call and we will make sure you get the correct model for the fixture and fan that you desire.

(127) ID#9401 Posted: 10/4/2013 1:59:47 PM

QUESTION:
Will this this wall control (FA-TW30) work with and control the Avant Eco fan (CF921ORB) I recently purchased from your company?

ANSWER:
The Fanimation (FA-TW30) wall control will NOT work with the <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF921ORB">Emerson CF921ORB Avant Eco. The TW30 control is designed for specific Fanimation fans with DC motors. Fans with DC motors have highly sophisticated electronic components that require controls that are made specifically for the fan, so they are not interchangeable between brands. The correct wall control for the Emerson Avant Eco is the <(Old Link Disabled): "/model.asp?ItemID=59129">Emerson SR650 Wall Control.

(128) ID#9400 Posted: 8/26/2013 2:08:59 AM

QUESTION:
If you get the dark walnut blades does he fan still come with the silver ones?

ANSWER:
Yes, the Minka Aire F519-PN fan comes with silver blades in the box. The dark walnut blades are an additional option that will ship in a separate box. So you will end up with 2 sets of blades.

(129) ID#9399 Posted: 7/16/2013 7:07:52 PM

QUESTION:
My husband just purchased a Turn of the Century fan- Karlyn, model 355-0463. It is already installed but is too small and provides very little noticeable airflow. Can longer blades be used on this model?

ANSWER:
Unfortunately you cannot buy larger blades for the fan that you own. Even if you could, it would not move more air, it would likely move less and eventually burn out due to the overloaded stress larger blades put on the motor. The Turn of the Century fans are very low end ceiling fans and have small motors in them that simply cannot perform. Fans like this are sold at places like Menards where people expect to find low prices and are not aware of the huge differences there are between various brands and models of ceiling fans.

Although we do not sell or recommend Turn of the Century fans, I took a moment to look at the specifications for the fan you and it is only designed to produce a maximum of 2169 CFM of airflow (Cubic Feet per Minute). This is extremely low when it comes to ceiling fans where the average airflow is closer to 5,000 CFM, and what I consider a good fan, will produce more than 6,000 CFM. Fans that produce higher airflow have much larger more powerful motors...and yes, probably larger blade spans.

I would suggest you spend some time looking through our website because our first and foremost concern is that our customers are aware of the amount of airflow each of the fans we sell can be expected to produce. If you start looking through our fan search results, you cannot miss the performance graphs that tell you exactly what you can expect from each fan. If you click on one of the graphs, you can read details about what to look for in a ceiling fan and how to compare them.

The 2169 CFM that your fan produces is ridiculous and I always feel for those who shop at home centers and unknowingly end up with a fan that does not move air.

(130) ID#9398 Posted: 7/16/2013 1:58:38 AM

QUESTION:
Hi. Does this fan include either a wall mout or hand held remote or not. please advise

ANSWER:
The Minka Aire Concept fans come with a hand held remote control in the box. You can add additional hand held remote transmitters (RCS212) or a wall control transmitter (WCS212) both of which are sold separately.

(131) ID#9397 Posted: 7/13/2013 3:57:06 PM

QUESTION:
I am wondering if you still carry a Hunter Model # 21543 ceiling fan. Looking for a high CFM, white, 52" ceiling fan with a 4 light kit that will accept 60 watt bulbs. Please email me with info. Thanks, Lorna Bunting

ANSWER:
Hunter no longer manufactures model 21543 and the fan has not been available for quite some time. I highly recommend you consider the Casablanca Panama ceiling fan. The Panama is one of the best performing high quality ceiling fans ever made and has been the industry standard for nearly 20 years. The Panama is a customizable fan that does not come with blades or lights, so you choose them separately to design the fan to fit your needs. The 4-light fixture options are one of the few that still come with standard medium base sockets that can accept 60 incandescent bulbs, although they ship with CFLs. Most 4-light fixtures from other brands either use candelabra base bulbs or plug-in type CFLs (to meet government regulations).

Casablanca recently introduced a special tool on their website that allows you to customize your fan and see how it looks before you buy it. Here is a link to that tool. Any of the fans you see on that site will be equivalent to the Panama, which is one of the choices. When you are finished building your fan, click on the checkout button and it will put your selected options into our shopping cart where you can finalize your purchase. We also have a promotion that will give you a FREE Casablanca Remote Control worth $80.00 when you buy any of the Custom Casablanca fans.

<(Old Link Disabled): "http://hansenwholesale.customcasablanca.com/" target="_blank">Custom Casablanca Ceiling Fans

Here is a link to view the Casablanca Panama directly on our website where you can also select components individually but you cannot see how the completed fan will look, just the individual components:

<(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=CA-64819">Casablanca Panama.

BTW: The Hunter Studio Series ceiling fans are a lower end Hunter fan and they move only about half as much air as the Casablanca Panama...although the price is about half that of the Panama as well.

(132) ID#9396 Posted: 7/13/2013 3:27:38 PM

QUESTION:
Dear reader, The fans from Casablanca are awesome and I would very much like to order two of these. I'm living in The Netherlands and my question is if it's possible to get them in 220V instead of 110V. When this is not possible I would like to know if a power converter can help. Your help is much appreciated and I would like to thank you in advance for your time an help. Cheers, Dave

ANSWER:
Unfortunately Casablanca does not make any of their fans for use with 220V applications. They are only made for export and are only for sale in the USA.

(133) ID#9395 Posted: 7/13/2013 2:49:40 PM

QUESTION:
what is a three wire installation? I want to replace a ceiling light in my bathroom with a fan because I cannot install an exhaust venting one. Would this work? Or, do you have other suggestions?

ANSWER:
A 3 wire control requires 2 hot wires...meaning 2 separate power sources. It would be the same wiring required to have 2 separate switches in a wall. Unless the location for your fan was pre-wired in this manner (which is rarely the case), you will have to hire an electrician to run an additional hot wire to the fan. The best option is to purchase the wall control model WCS223 because it only requires a single hot wire, which is what most people already have.

The information we had on our website was not accurate and the optional WCS223 was not showing on our site. There is also a remote control option RCS223 which will work with the Spacesaver and does not require a wall control at all. If you have an existing light switch that supplies power to the fan you can just leave it in the on position and use the remote control. I have updated our website with this information...and thanks for asking your question since it brought this to my attention.

FYI: When Minka Aire came out with the Spacesaver fan I made it quite clear to their executives that it was a mistake to not simply include the WCS223 or RCS223 control since most people would have to pay an electrician to run an additional wire ( at a cost of anywhere from $150 to $300) to use the cheaper 2 wire control they opted to include. Their response was that they wanted to keep the price of the fan below $200, so they chose to include a much less expensive control. Bad decision in my opinion because the 3 wire control can rarely be used. Otherwise, the Spacesaver is a great little fan and a good value at just under $220.00 once you add the WCS223 control...much better than hiring an electrician to run extra wires!

(134) ID#9394 Posted: 7/13/2013 2:24:02 PM

QUESTION:
Gentlemen, Do you sell the little knob on each control SEPARATELY?

ANSWER:
Sorry to say, Hunter does not stock or supply the little knobs separately to dealers (or consumers), so they just are not available.

(135) ID#9393 Posted: 7/13/2013 2:17:06 PM

QUESTION:
I have a emerson Raphael ceiling fan CF2600WB I need to replace the lower globe (alabaster) 9" X 3.2 Emerson and Carol parts say it is no longer available ,,,, any suggestions ?

ANSWER:
I am sorry to report that Carol Appliance is the only source in the USA for the part you are looking for since they are the bona fide supplier of replacement parts for Emerson ceiling fans. If they say it is no longer available, that means that Emerson no longer manufactures the part and there are none in stock. This is not the type of part that any fan dealer would have in stock, and any fan dealer looking for the part would have to order it from Carol Appliance. Unfortunately, the glass shade was made specifically for your fan and there are no "universal" replacement globe that will fit. So I am sad to report that there is no remedy that I am aware of short of having a glass blower custom make a replacement…and I have no idea if that is even possible without actually having the original piece in tact to copy from.


(I included a picture of your fan so others reading this know what we are talking about)

(136) ID#9392 Posted: 7/13/2013 1:59:28 PM

QUESTION:
I just received my minka aire concept fan. Which wall hard wired control module do I buy

ANSWER:
Control model WCS212 is the correct wall control for the Minka Aire Concept fans. Here is a link to purchase it on our site: <(Old Link Disabled): "http://www.hansenwholesale.com/model.asp?ItemID=134480">Minka Aire Wall Control Model WCS212

(137) ID#9391 Posted: 7/13/2013 1:56:23 PM

QUESTION:
I have a ceiling fan that is making noise from the bearings. The warranty card states the motor is guaranteed for 25 years. How do I go about getting another motor.

ANSWER:
In almost all cases, the motor inside a fan is not replaceable in the field, so manufacturers will either replace the entire fan, or require you to send the fan to them for repair...if in fact the warranty claim is valid. If you did not send in your warranty registration within a certain time after purchasing the fan, your warranty may not be valid. You will most likely need to contact the manufacturer directly to file a warranty claim. If you purchased your fan from us we will be happy to help you with your claim. What brand and model of fan is it that you own and where did you purchase it?

(138) ID#9390 Posted: 7/6/2013 1:21:48 AM

QUESTION:
I have a question that is I think one of the most important to a prospective buyer and one that brought me to your site. Noise, it is not hard to measure this quality and it seems to me to be a serious omission for such a otherwise very thorough evaluation. Use the same rpm and pitch and record the sound level, or remove the blades and measure just the motor noise level. Both would be a valuable indication of relative noise for each fan. I am looking to purchase the quietest fan for my bedroom.

ANSWER:
Hello Vince, I personally have asked engineers from several of the top quality manufacturers if they have any testing data they can provide for noise levels and none have been willing to share it. Although some do in fact perform noise level tests on certain models as a quality control measure, it is already too expensive for manufacturers to perform the other mandatory tests that the EPA requires of them, so throwing a noise level test in is certainly not something manufacturers are inclined to do.

That being said, noise is an important part of the quality rating system we have developed where every fan on our website has been given a quality rating from 1 to 5. Fans we have rated 5 will run dead quiet because of the engineering of the product; they are precision made with components that are more substantial than lesser quality fans. Smooth quiet performance is the first criteria for any fan on our site that is rated 5. Durability and actual airflow are also major considerations. All of the things that cause noise are addressed by the manufacturers of these fans.

After being in the ceiling fan business for over 25 years, I believe that smooth quiet operation with lots of airflow is what people want most (or expect) from a ceiling fan even though looks is usually what people search for first. For this reason I have designed our website so that all of the search results are sorted by highest quality and then highest airflow (CFM) by default. So our website automatically shows you what you are looking for from the start without you really knowing it; The quietest fans that move the most air.

The bottom line is, look for fans that have a quality rating of 5 and an airflow rating over 6,000 CFM and you will be quite pleased. They are usually found on the first pages of any of our filtered results...if they exist.

Read more here: <(Old Link Disabled): "/ceilingfans/bestfans.asp">Who Makes The Best Ceiling Fans

(139) ID#9389 Posted: 7/6/2013 12:13:42 AM

QUESTION:
I have the midway Eco and love it. I would like to add the wall switch but am I able to do this now since its already installed? The switch we have has the 2 smaller ones (top and bottom) that were to control the fan and light but the installer said this Dan didn't hook up to that capability. So I wanted to remove this switch and put the Emerson wall switch in. Which one ad will this work as an afterthought?

ANSWER:
You can use the wall control model SW605. Use this link to find it on our site: <(Old Link Disabled): "/model.asp?ItemID=59133">Emerson SW605 Wall Control Transmitter.

(140) ID#9388 Posted: 7/3/2013 11:13:51 AM

QUESTION:
Can you turn the light on and off with the fan running ? Also does it come with solor panels ? Thank you. John Mpls Minnesota

ANSWER:
Yes, you can control the lights regardless of whether the fan is on or off. Unfortunately, there are NO ceiling fans made by ANY of the major high quality fan manufacturers that come with solar panels...so no, this fan does not come with solar panels. There are a few fans on the market sold as solar powered fans, but they are all very low quality and low performance fans. Maybe this will change sometime in the near future, but not at this time.

(141) ID#9387 Posted: 7/1/2013 1:53:04 AM

QUESTION:
Do you have any ceiling fans that can be used outdoors totally exposed to the weather?

ANSWER:
Certainly. Outdoor fans that can be exposed directly to rain and other elements are "Wet Rated". Here is a link to find them on our site: <(Old Link Disabled): "/ceilingfans/outdoor/fansearch.asp?sbType=Wet">Wet Rated Outdoor Ceiling Fans

(142) ID#9386 Posted: 7/1/2013 1:50:52 AM

QUESTION:
We have 22 foot ceilings (timber-frame construction). We would like to drop the fan to about 14 foot height, implying an 8 foot extension (or 92 inches). Do you have larger extensions or couplers that allow us to build a larger extension?

ANSWER:
You can combine two 4 foot downrods together to get your 8 foot pole by adding a downrod coupler. The downrod coupler can be found by clicking on the orange "Accessories" button on the main product page for the Emerson Carrera Grande Eco. Also, when configuring your fan, we do not currently have a method of allowing you to select two dowrnods in your initial configuration, so you will need to select a single 4 foot downrod along with the downrod coupler then add that to your cart. Once the items are in your cart you can change the quantities.

(143) ID#9385 Posted: 7/1/2013 1:48:23 AM

QUESTION:
The Emerson Carrera Grande Eco 60 (DC Motor) Ceiling Fan seems to support an "up light". However, I don't see any. Do you have the up light available? Thanks, Ted

ANSWER:
The Emerson Carrera Grand Eco does NOT have an uplight or the capability of adding one. The control that comes with the fan also works with other fans that have this feature, but the Carrera Grande is not one of them.

(144) ID#9384 Posted: 6/27/2013 3:02:16 AM

QUESTION:
The description says fan is wet rated, but the specifications say "UL listed for use indoors." Which is it?

ANSWER:
The Minka Aire Slipstream is rated for use in outdoor wet locations, which means it can be exposed directly to rain. It can also be used in outdoor covered areas or indoors as well.

(145) ID#9383 Posted: 6/25/2013 1:55:59 AM

QUESTION:
Can the Mona bay ceiling fans be flush mounted to the ceiling?

ANSWER:
The Kona Bay comes with a 2" and 6" downrod. There is no option for a flush mount, although if such an option did exist it would only be about 1" closer to the ceiling than if you use the 2" downrod that comes with the fan. With the 2" downrod the blades are only 10" from the ceiling. Keep in mind that the closer you get the blades to the ceiling the less air the fan will move. Anything less than 12" starts to cause restriction of the airflow around the blades so the fan will suffer in performance.

(146) ID#9382 Posted: 6/25/2013 1:45:45 AM

QUESTION:
Would a 2.5 downrod work with Emerson Midway Eco?

ANSWER:
Yes, the 2 1/2" downrod will work with the Emerson Midway Eco. However, we do not recommend using it unless your ceiling is within 2 inches less than 8 feet. If it is 8 to 9 feet high, stick with the standard downrod included with the fan for the best airflow performance and easiest installation. I have found that although the 2 1/2" downrod will work, it is a tight squeeze and some customers have complained that they had a difficult time performing the installation...but in the end were successful.

(147) ID#9381 Posted: 6/24/2013 10:39:10 AM

QUESTION:
Would you tell me of what material the blades are made? thank you

ANSWER:
The blades for the Minka Aire Kewl fan are made of ABS Plastic. Using this material, the fan qualifies for residential installation on ceilings as low as 8 feet. Other similar fans have metal blades which cannot be installed on ceilings lower than 10 feet. It really is a Kewl fan!

(148) ID#9380 Posted: 6/24/2013 2:59:25 AM

QUESTION:
How do I go about getting these fans replaced under the lifetime warranty. I bought 6 of these fans ( original hunter outdoor ceiling fan ) about 5 years ago for outside use under a huge porch. 3 of them have seized up. You can feel the vibration of the motor but they do not turn. That is why I bought such heavy duty expensive fans. So I would not have to ever replace them. I should be in the system. I bought them from Hansen wholesale.

ANSWER:
Hunter handles all warranty claims directly. You can find their contact info on their website using this link:
<(Old Link Disabled): "http://www.hunterfan.com/Support/Warranties/" target="_blank">http://www.hunterfan.com/Support/Warranties/

FYI: It is quite unlikely that your fans need to be replaced. If your fans are installed in a damp location that is not exposed directly to rain, they should not have frozen up if you have kept them oiled. But you mist in fact oil any Cast Iron Hunter Original fan, or it will eventually freeze up. Do you check the oil every year or have you ever added oil? These fans are built so rugged that more often than not, if they have frozen up from lack of oil you can revive them by adding oil then turning them on and giving them a kick start by turning the blades manually. I have heard of this working many times over the years...and they keep running for many years to come. Try doing that with a car that freezes up for lack of oil. Here is a link to the <(Old Link Disabled): "http://www.hunterfan.com/uploadedFiles/Support/Owner_Manuals/41556.pdf" target="_blank">Owners Manual for Hunter Outdoor Original Ceiling Fans if you need instructions on how to oil them.

(149) ID#9379 Posted: 6/22/2013 9:51:22 AM

QUESTION:
Are the Casablanca wine country rosewood blades outdoor rated?

ANSWER:
The Casablanca wine country rosewood blades are NOT rated for use outdoors. Thanks to your question, I have modified the blade options page to make it more clear which blades are "Indoor Only", "Outdoor Damp" or "Outdoor Wet" rated.

(150) ID#9378 Posted: 6/15/2013 11:53:45 PM

QUESTION:
do all casablanca fans have floating blade mount that keeps fan from wobbling?

ANSWER:
Most Casablanca fans no longer have the floating blade mount (called a rubberized flywheel). Only older designed models that still use the XLP motors. You can find them on our website by searching for the word XLP. Here is a link that performs that exact search: <(Old Link Disabled): "http://www.hansenwholesale.com/search.asp?SearchVal=XLP">Casablanca Fans with XLP Motors.

You can rest assured that Casablanca fans that do NOT have the XLP motor are also very well balanced since they use precision components and are one of the few manufacturers that actually pays individuals to weigh each blade and sort them into matching sets of the same weight. This is an additional step that requires manual labor and adds to the cost of their fans....another reason they are more expensive. Emerson and Fanimation also do this.

FYI: I personally have always liked the rubber flywheel fans, but the way things are going with the EPA and DOE regulations for ceiling fans, the motors that use this type of flywheel are too powerful and use too much energy for their taste. Casablanca is slowly phasing them out and only keeping them in a few of their legacy models until they are forced to redesign them. None of their new fans introduced this year will have XLP motors. We are currently fighting this legislation and the government just closed comments on it Yesterday. If you are curious, here is a link to the documentation for: <(Old Link Disabled): "http://www.regulations.gov/#!docketDetail;D=EERE-2012-BT-STD-0045" target="_blank">2013 DOE Proposed Regulations for Ceiling Fans & Ceiling Fan Light Kits.

(151) ID#9377 Posted: 6/11/2013 10:01:05 AM

QUESTION:
I will like to know if you sell just the blades for a ceiling fan Casablanca Stealth 3268 in graphite Iwill need for 3 of them.

ANSWER:
Yes we do. They are model B32-68. They are sold only in pre-balanced sets of 5 and can be found here on our site: <(Old Link Disabled): "http://www.hansenwholesale.com/model.asp?ItemID=1260">Casablanca B32-68 Graphite Stealth Blades.

(152) ID#9376 Posted: 6/11/2013 9:49:51 AM

QUESTION:
If the fan motor is DC, then why does the item specification state that it uses 120v electricity? Thanks!

ANSWER:
These are not your typical DC motors. They are highly specialized motors using relatively new technology incorporating an electronic component that converts AC to DC. So they are in fact designed to be used in normal 120V household current and are NOT capable of being wired straight to DC current.

FYI: For those hoping these new DC ceiling fans can be hooked up to a low voltage or DC system run by solar power, I am sorry to report that they cannot. I have asked ceiling fan manufacturers why they are not making a true DC alternative for this purpose and the response is that consumer demand is still too low at this time. I have suggested they make a switch that can allow the use of these fans in both AC and DC systems, but my suggestion has of yet fallen on deaf ears.

(153) ID#9375 Posted: 6/1/2013 2:30:40 PM

QUESTION:
Hello. I'm interested in purchasing Emerson Luxe Eco Ceiling Fan Model CF550WABS. It comes with a wall remote control. I am a renter and I didn't want to put holes in the wall. Is there another remote that works with this fan that you could recommend?

ANSWER:
Add the EM-SR600 remote control transmitter to your fan if you prefer not to use the included wall control. For those who wish to have both a wall control and remote control it will work that way as well. You can add it to your order by clicking on the orange "Controls" button located just beneath the main picture of the fan near the top of the product details page...or just give us a call and we will make sure you get everything you need for your application.

(154) ID#9374 Posted: 3/4/2013 2:43:22 PM

QUESTION:
I can't tell what color blades come on this brushed steel fan - Minka Aire Supra 44 SP Ceiling F563. Does it also include the light? thanks!

ANSWER:
As stated in the description below the main picture of the fan the Brushed Steel Supra SP comes with silver colored blades and the light fixture as shown in the picture. You can choose different blades if you wish, but they are optional and extra.

(155) ID#9373 Posted: 2/9/2013 3:21:33 PM

QUESTION:
Please recommend a damp or wet rated outdoor low profile white ceiling fan that moves enough air to reduce bug activity that does not have a light that is white. Thanks.

ANSWER:
I would highly recommend either the <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F574-WH">Minka Aire Concept II Wet or the <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF152WW">Emerson Curva Sky. Both of these come with a built-in light fixture, but they also include a bottom cap that allows you to install the fan without the light. These fans move more air than other low profile fans. Keep in mind that low profile fans cannot move as much air as a fan that hangs from a downrod simply because the blades are too close to the ceiling to allow the same amount of unrestricted airflow a fan that hangs from a downrod is capable of producing. So unless your ceiling is lower than 8 feet, I might have other recommendations for you that will keep bugs away better if you use a downrod. Otherwise, if your ceiling is lower than 8 feet, these 2 fans will do the best job.

(156) ID#9372 Posted: 2/9/2013 3:13:15 PM

QUESTION:
your add states that this fan is a high speed industrial type. I am considering it for my home.These fan controls slow the fan down to a safe speed so it can be used in the home.Is this correct? I do have a vaulted ceiling where I intend to install it if I purchase your product. Please respond. The fan is an Emerson48 heat- HF948BS

ANSWER:
Industrial fans such as the Emerson HF948BS have metal blades and are NOT allowed for use in residential applications regardless of what type of control you have or what height the fan is hung. This is according to national building code standards. For a similar style fan that does not have metal blades and IS rated for use indoors I would recommend the <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF765BS"Emerson Loft.

(157) ID#9371 Posted: 1/28/2013 1:45:25 PM

QUESTION:
Can an outdoor fan be installed indoors?

ANSWER:
Outdoor ceiling fans can certainly be installed indoors. But indoor fans cannot be installed outdoors. Outdoor fans have features that make them capable of handling more moisture than fans designed for indoors, so they are made to higher standards when it comes to certain components. Outdoor fans are either damp rated or wet rated. Damp rated fans can handle excessive moisture and are used in covered outdoor areas where they are not directly exposed to rain. They are also recommended indoors when installed in bathrooms and laundry rooms where there is a lot of moisture. Wet rated can handle direct exposure to rain, so the motor casings are better sealed than damp rated fans. Both types of outdoor fans use stainless steel screws and other hardware that can handle excess moisture. The wiring is coated differently and made to stricter standards than necessary for indoor applications. So indoor fans run the risk of shorting out or failing prematurely if they are installed outdoors. Conversely, for those who live close to the ocean or in humid climates, we strongly recommended that outdoor fans be used indoors. Bottom line is, outdoor fans are totally appropriate for indoor applications.

(158) ID#9370 Posted: 1/28/2013 12:57:15 PM

QUESTION:
I purchased 2 MinkaAire Concept II ceiling fans from you in June 2012. When my electrician was insatlling them, he broke one of the glass shades for the light. Can I purchase a replacement shade through you or do you know where I can get one?

ANSWER:
Because you made your purchase from us, we will send you a replacement glass FREE of charge based on our 5 year FREE replacement parts policy. If you were not aware that we had this policy when you made your purchase, you can read more about it here: <(Old Link Disabled): "/guarantee.asp#parts">5 Year FREE Replacement Parts Plan. I have forwarded your request to our customer service department and someone will contact you to make sure it happens. Thanks for choosing Hansen Wholesale when you made your purchase.

(159) ID#9369 Posted: 1/28/2013 12:45:20 PM

QUESTION:
is there a way to purchase an electric igniter for our existing vent free gas logs that do not have a remote control?

ANSWER:
In most cases you cannot add an electric igniter to an existing vent free gas log. Vent free gas logs have strict regulations and require that the valve and safety pilot be assembled and tested at the factory. So there is no way to do that in a field conversion. Are you looking for an electronic ignition system or just any type of system that can use a remote control...there is a big difference between them and electronic ignition is substantially more expensive than a standard remote safety pilot. Can you email me some pictures of what you have so I can offer further advice? Email pictures to: gregt@hansenwholesale.com

(160) ID#9368 Posted: 1/28/2013 12:39:48 PM

QUESTION:
I have already purchased a white Minka Aire Concept II 52 from you and would like to buy another. Please can you tell me the difference between the brushed nickel and polished nickel finishes. It is difficult to tell on the website but is the polished nickel a lighter more reflective finish? I want to place this in the kitchen and try to match as closely as possible to the stainless steel appliances and other light fixtures we have. Thanks. David.

ANSWER:
Brushed nickel is much more like a stainless steel finish since it has a brushed finish. Polished Nickel is a shiny polished chrome finish...much more mirror like. So it sounds to me like brushed nickel is definitely the correct choice for your kitchen.

(161) ID#9367 Posted: 1/11/2013 2:10:09 PM

QUESTION:
We have a log set (Napoleon) that was installed approx 3 months ago and we love it. However just today we went to turn it on and within 5-10 seconds the flame turns off. It ignites and then shuts down. Can you help?

ANSWER:
I am sorry, we do not sell or offer support for Napoleon products. I would suggest that you contact the company that sold you the logs for help. As with most reputable gas log manufacturers, they require the seller to offer support for their products. If you cannot get help from the place where you purchased the logs, contact Napoleon directly to find an alternative. Here is a link to their contact page and dealer locator online: <(Old Link Disabled): "http://www.napoleonfireplaces.com/contact/" target="_blank">http://www.napoleonfireplaces.com/contact/

(162) ID#9366 Posted: 1/11/2013 2:04:17 PM

QUESTION:
I am looking for the best outdoor fans for an oceanside home so salt air and rust are issues. Any metal on any fan will rust as we have seen. Please advise if this is the right fan for our outdoor open porches at our beach house or if another model would be better. Thank you!

ANSWER:
The Monte Carlo Cyclone is an excellent choice for salt air environments since it is rated for wet locations and uses stainless steel components. It does not have any exposed metal parts that will rust like some fans in metallic finishes. For other choices, please read the paragraph on our <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/outdoor/default.asp">Outdoor Ceiling Fans page titled "Salt Air Environments:". If you search our site using some of the suggestions listed there you will find similar fans that are equally or better suited for salt air locations. You may also want to give us a call so we can help you find the best ceiling fan for your salt air location. Call: 1-800-201-1193.

(163) ID#9365 Posted: 1/11/2013 1:56:03 PM

QUESTION:
I live in the Nashville area. Do you have any contacts here who can quote me to install a wood burning fireplace? I have no flue, have ventless. I hate it- I smell gas and no oxygen. My kids and I are too sensitive to it, but we LOVE fireplace ambiance. Thanks!

ANSWER:
I cannot give you a contact to install a fireplace in your local area. I suggest you check the yellow pages to find a local fireplace shop. They are going to be the best resource for getting a new fireplace installed. You may also do well by referring to the resources available online at the <(Old Link Disabled): "http://www.nficertified.org/" target=_blank">National Fireplace Institute.

(164) ID#9364 Posted: 1/11/2013 1:42:17 PM

QUESTION:
I have a heat n glo model 8000 vented gas log fireplace. does it matter what ember or wool material I use? Will vermiculite work?

ANSWER:
We do not sell Heat-N-Glo products nor do we recommend the use of these embers for anything other than vented gas logs installed in wood burning fireplaces that use an ember bed type of burner pan. Gas fireplaces such as yours have very specific limitations as to what, where and how embers are to be used. You should refer to the owners manual of your fireplace to find the correct instructions for replacing the ember material. Here is a link to the 8000 series gas fireplaces at the Heat-N-Glo website where you can download the installation manual for your particular model: <(Old Link Disabled): "http://www.heatnglo.com/Products/8000-Series-Gas-Fireplace.aspx" target="_blank">http://www.heatnglo.com/Products/8000-Series-Gas-Fireplace.aspx

(165) ID#9363 Posted: 1/11/2013 1:35:30 PM

QUESTION:
I have 2 Buck Stove ventless fireplace log inserts and neither one wants to regulate by thermostat. When they are "on" they stay on and dont shut off until I flip the control box off. any idea how to make them work by temperature? Im pretty sure they are supposed to do that.

ANSWER:
We do not sell or support products made by Buck Stove. I recommend that you contact Buck Stove customer service. They will most likely refer you to your nearest local dealer. Here is a link to their contact info: <(Old Link Disabled): "http://www.buckstove.com/contact.html" target="_blank">http://www.buckstove.com/contact.html

(166) ID#9362 Posted: 1/11/2013 1:21:24 PM

QUESTION:
We have a ventless gas fireplace. It is located on an exterior wall of our brick home. The wall on the exterior is on our patio. What would be involved to convert it to vented? What do you think would be the approximate cost? Who should we call if it is a reasonable thing to do? Thanks very much.

ANSWER:
For starters, you cannot "convert" a ventless fireplace to a vented fireplace per-say. You must remove the existing ventless firebox and replace it with completely different type of fireplace that has a chimney or vent. My suggestion is to replace it with a wood burning fireplace. This allows you to burn either wood or gas logs. It is also best for resale value since it allows the potential buyer the same options.

As far as the cost...it is all over the place depending on what you decide to do. You should have a local professional to come to your home and give you an estimate. When I sold fireplaces at a retail fireplace shop, the final cost including installation ranged anywhere from $7,500 to $25,000 depending on the complexity of the installation and the finished appearance of the fireplace. We also sold simple to very elaborate hand carved fireplace mantels that could cost as much as $10,000 just for the mantel. So how the fireplace is finished has a huge impact on the cost. The bare minimum would just be a fireplace with no decorative surround...maybe just a brick or tile facing with some wood trim...for a total of about $7500 installed (that is a prefabricated wood burning fireplace with a metal chimney).

I would suggest visiting local fireplace shops. They should at least be able to get you started in the right direction. These are the options you will need to explore. I would suggest you do some research online about the differences between these:

B-Vent (natural vent) gas fireplaces
Direct Vent gas fireplaces
Zero Clearance wood buring fireplaces.

We do not sell fireplaces (although I did for many years in a local fireplace shop). We sell only the gas logs that go into an existing fireplace. So if you like the looks of the vented gas logs you see on our website, they would require you to have installed a wood burning fireplace with a gas line piped into it. Vented gas logs are much more for enjoyment and realism than for heat.

Here is a link to our vented gas logs:
<(Old Link Disabled): "/gas-logs/">http://www.hansenwholesale.com/gas-logs/

You may also want to use the resources at the National Fireplace Institute website. You can find qualified fireplace installers in your area using their resource locator. Here is a link to their website:
<(Old Link Disabled): " www.nficertified.org" target="_blank">www.nficertified.org.

(167) ID#9361 Posted: 1/11/2013 1:18:05 PM

QUESTION:
How do the logs stack on the model G6-24N We are moving them to a new location and dont have a picture now as we purchesed them years ago.

ANSWER:
G6-24N is not a model number that I recognize for a complete gas log set from R. H. Peterson. Is it a Peterson gas log set? If it is, the model number does not indicate which logs you have, although it could be just the burner. Can you email me some pictures of what you have...the burner and the logs...maybe I will recognize it. Email your pictures to: gregt@hansenwholesale.com

(168) ID#9360 Posted: 1/5/2013 12:18:34 PM

QUESTION:
is oil already in 23856

ANSWER:
The Hunter Original ceiling fans do NOT come with the oil already in the oil bath. The oil is in the box in a tube and needs to be added after the fan has been is installed. The way the fan is designed, the oil would spill out if it was put in at the factory. A word of caution...when removing a hunter original fan from the ceiling, always keep it in an upright position, otherwise the oil will in fact spill out and make quite a mess.

(169) ID#9359 Posted: 1/5/2013 12:14:20 PM

QUESTION:
having trouble with ventless logs took them out lit system after awhile it just clicks off .

ANSWER:
I suggest you have someone come out and service them...it is not something that the consumer is generally qualified to do or capable of doing. If you read the owners manual for your logs (if you have one), you will see what I mean. Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.

You can use this link on our site to locate a qualified technician in your area: <(Old Link Disabled): "/gas-logs/installers.asp">Who Installs Gas Logs?.

(170) ID#9358 Posted: 1/5/2013 12:08:07 PM

QUESTION:
Does my vent free gas log set-fireplace need to be caliberated? Do the fake logs need to be replaced periodically for reasons other than aesthetic?

ANSWER:
Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.

You can use this link on our site to locate a qualified technician in your area: <(Old Link Disabled): "/gas-logs/installers.asp">Who Installs and Services Gas Logs?.

(171) ID#9357 Posted: 1/5/2013 11:40:55 AM

QUESTION:
whe4re are these ceiling fans, or fan motors made? mexico? if not, which country, thank you, i prefer not to buy "made in china", whenever possible.

ANSWER:
Virtually ALL ceiling fans are made in China...including the Emerson fans and motors. I understand your desire to NOT purchase products made in China, I have the same concern. Unfortunately, there are simply no good choices for fans that are not made in China, with a few exceptions found in the above below. Although I am fairly certain that quality is not your only concern or reason for not wanting to buy a fan that is made in China, I can assure you that the Emerson Carrera Grande ceiling fans are top of the line and built to last a lifetime with superb quiet performance and maximum airflow. They are among the best ceiling fans on the market today.

For more info about this please refer to this page on our site that discusses: <(Old Link Disabled): "/ceilingfans/ceilingfansmadeintheusa.asp">Where Are Ceiling Fans Made?.

(172) ID#9356 Posted: 1/5/2013 11:26:10 AM

QUESTION:
I recently bought a home with a Majestic MR42 insert. Right now it has a propane hookup to it, with fake logs. I would like to remove the hookup, and burn wood, which (from what I can tell) the insert is rated to do. The flue and chimney venting looks to be in fine condition. Anything that I should be checking, before I do this?

ANSWER:
The MR42 is certainly a wood burning fireplace, so you can simply remove the gas logs and cap off the gas line. Just make sure you do a pressure test with soapy water to make sure there are no leaks...or remove the propane hookup altogether. You should certainly have the fireplace inspected and cleaned by a certified chimney sweep before you burn wood in it. This should be done annually. The chimney sweep will also be capable of removing the gas logs and taking care of anything else that needs to be done in order to insure you can burn wood safely. If you can email me some pictures of your fireplace, I may have other suggestions regarding glass doors a screen or anything else you may need. Email pictures to: gregt@hansenwholesale.com

(173) ID#9355 Posted: 1/5/2013 11:12:18 AM

QUESTION:
I just had a Peterson 18' Vent Free log set installed (G10 burner) in my prefab Majestic fireplace (circa 1987). After I cured them with the damper open, I tried them with it closed...and within 20 minutes the tile and dry wall above the firebox was so hot I was afraid of the wall catching fire and shut it off? When I called the installer they told me to come right in and suggested (somewhat anxiously) that I swith to vented logs at their expense? But THEY sold me the vent free...what gives?

ANSWER:
When it comes to prefabricated fireplaces, ventless gas logs are only to be installed if the fireplace has been tested and approved for the application. The owners manual for the fireplace must stipulate that they are approved. There may also be limitations to the BTUs allow and in many cases, a special hood must be installed above the fireplace opening to divert the heat away from above the fireplace.

Because your fireplace is so old, it is not likely that it was ever tested and approved for use with ventless gas logs. If you had contacted us prior to purchasing your gas logs we would have tried to locate a copy of the owners manual for your fireplace online in order to determine if ventless logs were suitable. We would have told you NOT to purchase them if we could not determine their suitability.

It is a good thing that the place where you purchased the logs is willing to swap your log set out for a vented set at their expense. I can also see why they would be somewhat anxious to do so since they do not want to take on the liability of having your house burn down. So I would suggest you take them up on their offer, or get a refund and go elsewhere.

Can you email me some pictures of your fireplace? If so, include a closeup of the metal label that has the brand and model number. The label should be just inside the opening on either side or at the top. With the info on the label, I may be able to find the owners manual for you and get the exact specifications that you need in order to get to the bottom line...although it seems more likely to me that you should simply be burning vented gas logs. Email pictures to: gregt@hansenwholesale.com

For those reading this post, ventless gas logs CAN be installed in hand built masonry fireplaces that are capable of burning real wood. Here is a link to more information about <(Old Link Disabled): "/gas-logs/gas-log-installations.asp">Where Ventless Gas Logs Can Be Installed.

(174) ID#9354 Posted: 1/5/2013 10:59:03 AM

QUESTION:
we have ventless gas logs,when they are burned they produce a very strong odor that burns the eyes and throat. If you remove the logs from the burner unit there is a slight gas smell but not anything that would be of concern. the home is 5 years old an the fireplaces not used hardly any because of the smell. what is your opinion?

ANSWER:
Regarding your ventless gas logs. My opinion is what I stated on the page that you posted your question on...which is...ventless gas logs produce and odor and can also cause irritation to the eyes and throat. Some brands produce more than others. If your ventless gas log is installed in a wood burning fireplace that has a damper, I suggest you open the damper and forgo the heat. Or, replace the ventless log set with a vented one and burn it with the damper open. f you have a ventless firebox that is not capable of burning wood, then either replace the entire fireplace or do not use it. If you can email me some pictures of your fireplace, I may have other suggestions. Email pictures to: gregt@hansenwholesale.com

For those reading this post, here is a link to the page that discusses the topic: <(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/why-ventless-gaslogs-smell.asp">Why Ventless gas Logs Smell

(175) ID#9353 Posted: 1/5/2013 10:48:35 AM

QUESTION:
Can I change the halogen to CFL bulb? Enough room? I may need an adapter.

ANSWER:
You cannot change the halogen bulb to a CFL bulb, there is not enough room nor was it designed for use with CFL bulbs. The reason Casablanca uses a halogen bulb instead of a fluorescent bulb is that the halogen is dimmable. The DC Stealth competes directly with the Emerson Midway Eco, which is currently the top selling DC ceiling fan on the market. The Emerson Midway Eco uses a Fluorescent bulb which is NOT dimmable. So for consumers who really want the ability to dim the lights, they are more likely to purchase the Stealth. So if you prefer to have a fluorescent light, you may want to consider the Emerson Midway Eco. Here is a link to it on our site: <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF955BS">Emerson Midway Eco

(176) ID#9352 Posted: 1/5/2013 10:27:22 AM

QUESTION:
can we install a one sided gas log set in a see thru fireplace? we don't want to use back side and want to install glass doors there to remain closed Please respond, Thank you.

ANSWER:
You can install a one sided gas log in a see thru fireplace, but you should NOT burn a gas log in a see thru fireplace with a glass door closed on one side. The reason is that the draft coming in from the open side will push the flames to the rear of the fireplace, potentially against the glass door, which is not how glass doors are designed to operate. A glass door should never be used to create the back of a fireplace since that is where most of the heat builds up. Also, most glass door manufacturers will recommend that you burn the fireplace with the doors open. The intent of glass doors is to allow you to close them when the fire is dying out so that cold air does not come down the chimney all night long because the damper is left open. So the ideal application of glass doors for see through fireplaces is to have doors on both sides and the fireplace should be burned with the doors open. The doors should then be closed during the night to keep the cold air out. The same applies with gas logs since they require that the damper be opened permanently (except for ventless gas logs).

A correctly built fireplace will have the chimney designed to create a draft based on the size of the opening. When you close off one side of a see through fireplace, you in fact have reduced the opening size by 50%, which can cause issues with drafting.

Glass doors do not provide a tight seal on the opening of the fireplace, so air will come in through cracks in the glass and around the frame which will disrupt the draft and can cause the flames of the gas logs to act erratically.

Bottom line is I do not recommend it. I have seen it done successfully and unsuccessfully...it just depends on the fireplace and the way the air flows in the room. You are better off just leaving the fireplace open and installing a see through gas log. It will be less expensive than buying a single sided gas log and a glass door and you will not have any issues.

Can you email me some pictures of your fireplace and any further comments you would want me to consider?

(177) ID#9351 Posted: 12/3/2012 1:17:43 PM

QUESTION:
We have a ventless gas log fireplace that was installed when our house was built 2 years ago. Wish we would have gotten a remote control since we are senior citizens and its difficult bending down and pushing the button. Can a remote control be used with any type logs?

ANSWER:
Whether or not you can add a remote control to your ventless gas log fireplace depends on the brand and model of fireplace or gas log you own. Can you email me some pictures? Can you give me the brand and model number? If so, I will see if I can give you a more specific answer. Email pictures and info to: gregt@hansenwholesale.com

(178) ID#9350 Posted: 12/3/2012 12:49:48 PM

QUESTION:
I HAVE THE AMERICAN OAK VENTED GAS LOG SET WITH REMOTE CONTROL. WHAT TYPE OF BATTERIES ARE IN THE REMOTE (LITHIUM) ? IF THEY DIE WHEN THE FLAME IS ACTIVE, WILL THE FLAME GO OUT? OR MUST I SHUT THE GAS SUPPLY VALVE? HOW OFTEN IF THEY ARE STANDARD BATTERIES MUST THEY BE CHANGED? DOES THE IGNITER HAVE A FLINT, DOES THIS HAVE TO BE CHANGED PERIODICALY? THANKS

ANSWER:
The type of batteries used depends on the remote control system you choose. In most cases, both the transmitter and receiver us batteries and the type of batteries may differ between them as well. Some use 9 volt, some use AA and some use AAA. If the batteries die during operation, the fire will stay on since it is controlled by millivolt electricity that is generated by the pilot light. In all cases, there are manual overrides for the remote controls, so if the batteries die you can turn the unit on or off directly from the valve that is attached to the burner. How often the batteries need to be changed depends on how often you use the remote...just like a TV remote. If you have a remote with a thermostat function and leave it in the thermostat mode all the time, it will use the batteries up much quicker. If you can tell me which remote safety pilot model you own, I can give you a more direct response.

(179) ID#9349 Posted: 12/3/2012 12:33:44 PM

QUESTION:
do vented logs without doors remove oxygen from the air....?

ANSWER:
Fire always consumes oxygen. The question is whether or not the oxygen gets replaced or depleted from the home when burning a gas log. When it comes to the depletion of oxygen in a home (or room), the difference between vented and ventless logs is this:

Vented gas logs are burned with the damper open, so just like a real wood fire, a draft is created that draws the exhaust up the chimney and outside your house. This draft creates a vaccuum which sucks air into your home to replace the air that is drawn up the flue. So with vented gas logs, the oxygen that is consumed is replaced by fresh air from outside...thus eliminating the worry about oxygen depletion. The benefit of this sort of combustion is that it does not matter whether or not the gas burns cleanly. This allows gas log manufacturers to starve the fire a bit, which means the oxygen to fuel ratio is not ideal and the gas does not burn completely. The result of this type of combustion is a very lofty natural looking yellow flame that looks much like a real wood fire that produces exhaust like carbon monoxide, carbon dioxide, carbon (soot) and water vapor. Hence the reason the damper must remain open.

Ventless gas logs are designed to be burned with the damper closed, so they must be designed to burn the gas completely (cleanly) so that carbon monoxide does not enter the room. When the proper air to fuel mix is used to burn gas completely, it produces a more vigorous blue flame that is not as realistic as the yellow lofty flame that vented gas logs produce. The benefit of ventless logs is not the appearance, but the fact that all of the heat produced goes back into the room instead of up the chimney. Because the chimney is closed, no draft is created, which means that air from outside the home is not pulled in to replace the oxygen that is spent during combustion. Also, the water vapor that results from burning gas is not vented outside the house either, so a lot of moisture is introduced into the home as well.

FYI: both vented and ventless gas logs cannot be burned with glass doors closed with the exception of one model designed by R. H. Peterson...or with a gas fireplace or gas fireplace insert that has special venting designed for that purpose.

For more information about the difference between vented and vent-free gas logs, read this: <(Old Link Disabled): "/gas-logs/vented-vs-ventfree.asp">Vented Gas Logs - VS - Ventless Gas Logs.

(180) ID#9348 Posted: 11/27/2012 2:34:16 PM

QUESTION:
want to order gas logs , but my house runs lp gas only do you have a option

ANSWER:
Yes, virtually all of our gas logs are available for Liquid Propane. On each of the product detail pages you can select LP gas. You can also use the LP gas filter when you perform your search.

(181) ID#9347 Posted: 11/27/2012 2:32:35 PM

QUESTION:
I am considering a vented gas log system. I know that the damper will have a clip installed so that for safety reasons it cannot be closed. Do I need to open the damper fully each time we use the fireplace or is the 1-2 inch opening sufficient? Thank you for your help.

ANSWER:
The 1/2" opening is NOT sufficient. Vented gas logs burn very much like a real wood fire, so the exhaust must have adequate ventilation. The owners manual for most vented gas log sets will explicitly say that you must burn it with the damper in the fully opened position. Here is a link to the owners manual for the popular <(Old Link Disabled): " /images/peterson/pdf/A2-207-G45-Instructions.pdf">Peterson G45 Burner System. You will see the instruction on Page 1.

(182) ID#9346 Posted: 11/27/2012 2:22:04 PM

QUESTION:
Does an "afterburner" for unconsumed gas exist? Is it available commercially?

ANSWER:
I am not aware of an afterburner that is available for gas logs. Can you give me more info about the application and what you are looking for?

(183) ID#9345 Posted: 11/27/2012 2:21:18 PM

QUESTION:
i built a fire place using fire brick and every thing except a flue it also has an electrical box in the top rear and my tv is in a opening above that one huge fire place can i burn ventless gas logs in it oh yea it is already piped in nautral gas the size is front opening is 38 in the back opening is 33in the depth is 23 in the hight is 23 in

ANSWER:
Ventless gas logs can only be installed in a fully functional wood burning fireplace with a chimney, or an "Approved" ventless fireplace. Seeing as you built the fireplace yourself, you must then have it approved by a local building inspector for use with ventless gas logs. It is not uncommon that a city inspector does not have available standards by which approve a hand built masonry ventless fireplace, so you will find out when you speak to your building department.

If the electrical box is actually inside the firebox at the top (as you described), then I can pretty much assure you that it will not pass an inspection since the heat from the gas logs would potentially damage the wiring.

Can you email me some pictures so I can see what you have built? Email pictures to: gregt@hansenwholesale.com

(184) ID#9344 Posted: 11/21/2012 9:32:10 PM

QUESTION:
Hi guys I am looknig for a replacement light cover in glass to suit a Bonaire Pyrox NDo you stock these? If so, what price, and freight to Perth WA? Thanks Keryn

ANSWER:
I have never heard of a Bonaire Pyrox. Can you email me some pictures of it? Send them to: gregt@hansenwholesale.com

(185) ID#9343 Posted: 11/21/2012 9:31:25 PM

QUESTION:
Does this sit on top of the vermiculite? Do I still need vermiculite with these? I have several vented log sets oin our house and am having problems getting the embers to stay glowing...and am looking for help here

ANSWER:
The embers are made to sit on top of whatever material is used to cover a pan style gas log burner. For natural gas it is usually silica sand. For liquid propane it is usually vermiculite. In any case, the embers will only glow where the flames come up through them. So if you place them around the burner, they will not glow. They must be directly on top of the burner (on top of the burner pan material). If you email me some pictures of your gas log setup I may be able to offer you more insight. Email pictures to gregt@hansenwholesale.com

(186) ID#9342 Posted: 11/21/2012 2:19:58 PM

QUESTION:
i recently bought a hampton bay altura 56" fan (remote operated) and the fan/light is turning itself off. what should i do?

ANSWER:
We do not recommend or offer support for Hampton Bay ceiling fans. They are sold only at Home Depot and it is their own house brand. With that said, I have heard the same complaint many times regarding Hampton Bay ceiling fans. My suggestion would be to see if Home Depot will replace or repair the fan. Otherwise, I might suggest replacing it with a more reliable brand. For suggestions, please call and talk to our ceiling fan experts at: 1-800-201-1193.

(187) ID#9341 Posted: 11/21/2012 2:17:32 PM

QUESTION:
Does the Emerson Pro Series II CF711BS come with the optional No light cover?

ANSWER:
Yes, the Emerson Pro Series ceiling fans do in fact come with a bottom cap that allows you to install the fan without the included light fixture.

(188) ID#9340 Posted: 11/21/2012 2:03:11 PM

QUESTION:
what are the actual dimensions of an 18" gas burner for a vented gas log set. I know they are 18" wide but what is the depth?

ANSWER:
The actual depth of the burners vary depending on the one you select. They are anywhere from 8" to 12" or so. You can refer to the minimum fireplace depth requirement that you will find on each of our gas log detail pages if you want to know how deep the overall log set is including the grate. For more specific information, please give us a call so we can check on the actual log set you are interested in.

(189) ID#9339 Posted: 11/21/2012 2:00:28 PM

QUESTION:
I have a house with a wood burning masonry fireplace built around 1950. I will be getting the chimney inspected and cleaned soon and would like to install gas logs. I have experience running black gas pipe (did the install for the rest of my house), but can not find much information regarding installing a gas line through cinder block and fire brick. Is there a proper way to do this besides a hammer drill/chisel and just running it through? What about sealing or sleeving around the pipe? Thanks!

ANSWER:
You have the right idea. A hammer drill is the most common tool used. You should then seal off the pipe with high temperature fireplace mortar at the point of entry into the fireplace and whatever sealer is appropriate for the other end.

(190) ID#9338 Posted: 11/21/2012 1:57:14 PM

QUESTION:
What is the approximate height of the gas logs when stacked on the grate. (ref model HRDG45-18) I realize this dimension can vary some based on how the logs get stacked.

ANSWER:
The 18" Peterson Rustic Oak gas logs will end up about 14" to 18" high depending on how you stack them.

(191) ID#9337 Posted: 11/21/2012 1:50:48 PM

QUESTION:
Can you install a HUGGER CEILING FAN to a slightly uneven ceiling?

ANSWER:
If you mean slightly angled or sloped then the answer is no. hugger ceiling fans are designed to be installed on flat ceilings only. If this is the case, you will need a fan that has a short downrod with a ball in socket type of canopy. If your ceiling is 8 feet high, this should not be a problem. If the ceiling is lower than 8 feet, then you may not be able to install a fan. If you mean that the ceiling is rough or heavily textured (slightly uneven), then it may not be a problem. Can you give me more details about the ceiling? Email me some pictures? How high is your ceiling? If so, email your pictures to: gregt@hansenwholesale.com

(192) ID#9336 Posted: 11/21/2012 1:47:48 PM

QUESTION:
I have a Manhattan ceiling fan and light purchased from argos that I have broken the light shade on. Is this a part that you stock and if so how much?

ANSWER:
I am sorry, we do not handle ceiling fans sold in the UK. I suggest you contact the manufacturer or take it up with Argos.

(193) ID#9335 Posted: 11/21/2012 1:41:18 PM

QUESTION:
New construction house. Master bed room has cathedral type ceiling - but sides come to a 3.5 inch middle (not a beam width about size of 2 x 4). Fan box is in middle. I am installing a Hunter Fan but fan canopy hits ceiling side - has gap. I cannot find canopy to fit . What can be done to make this look right?

ANSWER:
Sounds like you have 3 options.

  1. Either build out a wider flat space in the ceiling by cutting in a piece of wood (or drywall).
  2. Cut into the ceiling to make the canopy fit.
  3. Find a different ceiling fan with a smaller canopy (although I am not aware of any that are 3.5").
If you can email me a picture of the area where the junction box is located I might have some other input. Email your picture to: gregt@hansenwholesale.com

(194) ID#9334 Posted: 10/5/2012 4:52:16 PM

QUESTION:
I have a Yotul iron stove vented,good shape,capable of being operated with an open screen. Can I install a 12inch rg4-12 log natural gas?

ANSWER:
Gas logs are NOT designed to be used in cast iron wood burning stoves. Wood stoves do not generate the necessary amount of draft to exhaust the fumes from a gas log. They may also create more heat build-up inside the burning chamber than a gas log is able to handle without melting the control valve and connectors. For more details please read: <(Old Link Disabled): "/gas-logs/gas-log-installations.asp">Where can gas logs be installed?

(195) ID#9333 Posted: 9/29/2012 6:22:27 PM

QUESTION:
I purchased a house recently that has beautiful fan light fixtures. The manufacturer's name is not on the product. I need a frosted glass replacement bowl with a 10" neck. The bowl extends beyond the neck and the neck clicks into place with a short twist. Can you help?

ANSWER:
Have you looked on the top of the fan motor? There is almost always a label on there that has the manufacturer and model number. If it is not there, then it certainly is not any major brand and you will not be able to find any replacement parts for it.

Glass globes like the one you have described usually are designed for specific fans or fan lights, so there are no universal replacement globes. This means you most likely must have the brand and model number in order to see if there is a replacement available.

FYI: Most fans sold at home centers and department stores are mass produced in China and imported directly by the mass merchant. They do not typically import replacement parts like fan globes, so if you purchased it from a home center odds are you are out of luck and you will have to replace the entire ceiling fan. It is also possible that you may be able to replace the entire light kit. If the fan was designed to accept universal light fixtures, this is a possibility. If the light fixture is built into the bottom of the fan and cannot be removed, then this is not an option.

If you can email me some pictures of your fan I may be able to identify it or at least give you some further advice. Email pictures to: gregt@hansenwholesale.com

(196) ID#9332 Posted: 9/29/2012 6:12:46 PM

QUESTION:
Will the Emerson Loft fan having only 3 blades be louder than a fan with 4 or 5 blades. I need two fans in a large covered outdoor kitchen, living area. My husband is worried about the fans being loud. Thanks.

ANSWER:
The amount of noise a fan produces is more related to the quality of the product than the amount of blades. However, in answer to your question, fans with 3 blades do make "slightly" more air noise than fans with 4 or 5 blades. But the difference is so minimal it should not make any difference in your buying decision. A superb quality 3 blade fan like the Emerson Loft will still be far quieter than a poorly designed 5 blade fan.

In most cases where you have a fan with 3 blades there is no exact equivalent model that has 4 or 5 blades, so you will never be able to put them side by side to actually perform a test.

Bottom line is, the Emerson Loft is a great choice. It is one of our best selling ceiling fans and we have yet to have any complaints about noise. It will run smooth and quiet for a lifetime.

(197) ID#9331 Posted: 9/29/2012 6:03:17 PM

QUESTION:
What is the difference between Radco and Ansi?

ANSWER:
Radco and ANSI are 2 different testing standards. ANSI is a stricter standard and is required in more states and municipalities than is Radco. You should always check with your local building department to see if either or both are accepted. If you do not know, you should choose an ANSI approved product to be safe.

One of the main differences is that ANSI approved gas logs require some type of safety pilot and require that the pilot be attached and tested by the factory prior to shipping. Radco does not have this requirement. So if you want a gas log that you light with a match, you will not find one that is ANSI approved. States that require ANSI approval require a safety pilot. Some states, like California, will accept a match-light gas log if it is Radco approved but will also accept any ANSI approved product.

(198) ID#9330 Posted: 9/29/2012 5:58:54 PM

QUESTION:
I know you can not use 52 inch blades on a 44 inch fan, but can you do the opposite? Our 52 inch fan blades are just a bit too long for the space we have the fan mounted in. If so, do you sell44 inch replacement blades? Thank you!

ANSWER:
Installing smaller blades on a fan that is designed for larger blades will produce less drag on the motor, which causes it to operate at a higher RPM. In many cases, RPM will be higher than the motor was designed to handle, and it may also operate at an RPM that is considered unsafe by UL standards. So there are very few cases where you can put smaller blades on a larger fan. The cases where this would be appropriate are specific to certain models by certain brands. In most cases, smaller blades are not even available to fit the brackets for a fan, so it is a mute point since you cannot even find smaller blades that will fit.

If you are referring to the Minka Aire Concept II F518-BN where you posted your question, the answer is no, you should not use smaller blades on this fan because they will spin too fans and most likely overheat the motor. You will notice that the 44" version of the fan has a smaller motor so that the RPMs are controlled.

If you own a different model and can tell me the brand and model number of the fan you own I may be able to offer more insight.

(199) ID#9329 Posted: 9/23/2012 12:18:08 AM

QUESTION:
I am looking for replacement glass for a ceiling fan with hang-down sconces which are held in place by a plastic disk that is screwed to the inside of the fixture. The bulb then screws into the plastic disk afterwards. There is no lip on the lip of sconce since it does not use screws to hold it in place. I do not know what brand this fan is but really need sconces for it. Can you help me at least identify what this type of sconce is called? Thanks!

ANSWER:
We call them "Socket Ring" glass shades and there are very few ceiling fan manufacturers that use them. I cannot say that the ones we carry will fit your fan, but here is a link to them on our site: <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/fanglass/default.asp?sbType=Socket%20Ring&CurrPage=1">Socket Ring Glass Shades. You will see that the fitters shown in the pictures do not have screws.

(200) ID#9328 Posted: 9/22/2012 11:14:12 AM

QUESTION:
With the no pilot logs can I close the damper when the logs are not burning and only open it when I want to have a fire?

ANSWER:
All vented gas logs come with a damper clamp. This is a device that connects to your damper and prevents it from shutting all the way and will keep the damper open about 1" if you try to close it. This is a national safety requirement. So the answer is no, you cannot close the damper all the way when any vented gas log has been installed. If you are concerned about a draft coming down the flue, then you may want to consider installing glass doors on your fireplace so that they can be closed when the fire is not in use.

(201) ID#9327 Posted: 9/11/2012 12:10:54 PM

QUESTION:
we have had 3 ceiling fans in our bedroom and they all make a humming noise. are there any fans that are quiet? I cannot stand that hum.. we have had 2 hunters and one Kichler (sic) in the last 3 summers and are ready to replace again. what brand would you recommend?

ANSWER:
Regarding fans that run quiet, it is not necessarily a matter of what brand to purchase, it is more a matter of which model to purchase from each brand. Most brands offer a wide range of quality. The higher quality models are not generally sold at home centers and department stores, so you need to shop at a ceiling fan specialty store to get a good fan.

Our website gives you all the tools you need to find the best of the best when it comes to ceiling fans. All of our fans are rated by quality and performance and there are graphs that make it easy to compare fans at a glance. When it comes to quality, we rate all of the fans from the major ceiling fan manufacturers on a scale from 1 to 5 where 5 is the best. Fans that we give a quality rating of 5 will run dead quiet. Our search results are sorted by highest quality and then highest performance (CFM airflow) by default. So any search you perform will always show you fans we would recommend the most based on your search criteria.You may find this article I wrote some time ago to be helpful:

<(Old Link Disabled): "/ceilingfans/bestfans.asp">Who Makes The Best Ceiling Fans - The Online Guide To Ceiling Fan Comparisons.

To make it quick and easy to find the best fans for your needs, call and talk to one of our ceiling fan experts at: 1-800-201-1193.

FYI: Using a non-solid state dimmer or rheostat wall control will cause almost any ceiling fan to hum and will eventually damage the motor. So if you have a dimmer controlling your fans, replace it with an on/off switch and see if the noise subsides.

Also, I am curious to know the actual model number of the fans you currently own. If you can give that to me I can help you compare them to other fans that are available. If you buy the right fans, they should last you a lifetime without making any noise.

(202) ID#9326 Posted: 9/11/2012 11:56:31 AM

QUESTION:
Is a flush mount fan likely to be more quiet?

ANSWER:
The amount of noise a fan makes has more to do with the quality of the components used to make the fan and the precision to which parts are manufactured as opposed to how it is mounted. The capacitors used inside fans have a wide range in cost and are a major culpret to fans that hum. Cheaper parts and less precise tolerances usually contribute to more noise and more wobble...and a cheaper price tag.

With that said, contrary to what most consumers believe, a poorly made flushmount fan may in fact be more likely to make noise than a comparable standard mounted fan. The reason is because the rigid mounting hardware used on a flusmount fan offers much less room for "give" than a standard mount fan that has a downrod hanging from a ball and socket. For example: If a flushmount fan is made with poorly balanced blades, istead of wobbling like a normal fan, it will tend to shudder, which makes a lot more noise than a wobble. In either case, both fans will be annoying.

To ensure the fan you purchase is quiet and wobble free, we have rated the quality of each of our fans on a scale from 1 to 5 where 5 is best. Fans rated 5 will run smooth and dead quiet while providing the highest performance. They are also generally the most expensive because they are built to a much higher standard using precision made parts. Fans rated 4 will also run just as smooth and quiet but do not generally perform as well because the motors are made to a lower standard. Fans rated 4 or 5 are generally only available through ceiling fan specialty shops like ours and are higher quality than fans sold at home centers. Any fan rated less than 4 will give you rather average performance and are more comparable to fans sold at home centers.

When you search for fans on our site we always default the sorting by quality and then performance. So you will always see the best of the best first. You are also shown graphs that make it easy to compare the quality and performance of ceiling fans at a glance. We are proud to be the only website that offers this functionality.

If you need help choosing the best fans for your needs, please call and talk to our ceiling fan experts at: 1-800-201-1193 and they will save you lots of time. They know the differences between each brand and model and can answer all of your questions.

(203) ID#9325 Posted: 9/11/2012 11:30:24 AM

QUESTION:
What blades come with the $399 price CF788ORB?

ANSWER:
The Carrera Grande Eco does not come with any blades in the box. This fan is one of several fans of the "Blade Select" series from Emerson. Blade Select fans do NOT come with blades. Instead, there are 50 different blades for you to choose from so that you can design the fan to your needs. The blades range in size create a fan from 54" to 72" in span and there are many styles and finishes of blades to choose from in these various sizes.

If you look at the product page on our site, you can see that the blades are itemized separately from the $399 fan motor. When you Initially view the fan product page, the blades shown in the picture are included in the total price and you can see the itemized price of the motor and the pictured blades. You can select different blades by clicking on the orange "Blades" button beneath the main fan picture and the blades shown in the itemized list will change to reflect your selection. The total price will change as well.

No other website does it this way since it is quite complex to configure all of the pictures to include the appropriate blades as well as allow for the compatibility of all the optional blade selections.

Using the other orange buttons on the product page you can also choose other components as well such as light fixtures, glass, controls, downrods etc.

If you have any questions about ordering any of our Blade Select fans, please call and talk to one of our Ceiling Fan experts who will help you configure your fan to fit your needs. Call: 1-800-201-1193.

(204) ID#9324 Posted: 8/31/2012 12:03:40 PM

QUESTION:
Recommend. Big. Room. Fan. For 365. 24hr. Use

ANSWER:
The large ceiling fan I recommend the most that is built to withstand 24hr 365 day use is the Emerson Carrera Grande Eco. It has a DC motor that produces over 7000 CFM of airflow on high speed yet uses only 20 watts per hour making it over 300 times more efficient than fans without DC motors. Low speed is somewhere around 4 or 5 watts. This super efficiency can be beneficial if you are using the fan constinuously. It can be purchased with 54", 60" or 72" blades.

Here is a link to the <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/emerson/model.asp?ProdNo=CF788AP">Emerson Carrera Grand Eco 72" Ceiling Fan.

You can use the link below to view other recommendations for high quality large ceiling fans. The results are automatically sorted by the best quality and highest performance, so any of the top 30 results would be the fans we recommend, particularly for continual usage throughout the year. If you have further questions, please call and talk to our ceiling fan experts at: 1-800-2014-1193.

Here is a link to the <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/large/">Best Large Ceiling Fans.

(205) ID#9323 Posted: 8/31/2012 12:00:25 PM

QUESTION:
I have another Minka Aire Fan in my house with this remote. Can you change the code on this remote so that one remote does not turn on/off multiple fans?

ANSWER:
Yes, there are dip switches that allow you to change the frequency of the remote and receiver so that they do not conflict with other fans or devices.

(206) ID#9322 Posted: 8/31/2012 11:58:41 AM

QUESTION:
I'm looking to install a ceiling fan in my kitchen. For 12' x 10' the ceiling height is 8'. Another 8' x 10' of the ceiling slopes. The ceiling steps up from the 8' high area to 10' high and then slopes down to 8' again at the wall. I don't know if I should put one fan in the 8' tall ceiling and another on the sloping ceiling or use one fan. If I use only one fan, where should it go. On the sloping ceiling or the flat 8' ceiling? Or could I position it to go at the step up poi

ANSWER:
In order for us to make a good recommendation I need to know the layout of the kitchen and where the center of the ceiling is. I also need to know the overall length and width of the room since it is somewhat ambiguous based on your description where the ceiling slopes down again. So if you can email me some pictures of your kitchen along with the dimensions that would be great. Email your pictures to: gregt@hansenwholesale.com

(207) ID#9321 Posted: 8/31/2012 11:47:36 AM

QUESTION:
What is the measurement from center of fan to the tip of the blade?

ANSWER:
The distance from the center of the fan to the tip of the blades for any fan is 1/2 the blade span. So in the case of the 26" Minka Aire Spacesaver the distance center to blade tip would is 13".

(208) ID#9320 Posted: 8/28/2012 12:18:01 PM

QUESTION:
Can the light fixture on the Casablanca Mission fan be replaced? We currently have this fan, and it works great, but would like to change the look to it.

ANSWER:
The light fixture is integrated into the bottom of the fan and is the defining feature that makes it the Casablanca Mission fan. It cannot be removed or changed.

(209) ID#9319 Posted: 8/28/2012 11:32:30 AM

QUESTION:
I have never installed a ceiling fan. Could I see the instructions for installing the Emerson Carrera Grande Eco 60? The fan that just died had four blades. Does it matter if the new fan has five blades?

ANSWER:
Emerson has not yet published the PDF version of the installation manual for the Carrera Grande Eco. However, the installation and hardare is essentially the same as the Carrera Grande, which is the non-DC version of the fan. You can use this link to download the <(Old Link Disabled): "http://www.emersonfans.com/Emerson%20Fans%20Product%20Manuals/carreragrande.pdf" target="_blank">Installation Manual for the Emerson Carrera Grande.

Regarding the difference between 4 and 5 blades...technically 4 blades will move more air than 5, but the difference is almost unmeasurable and should not affect your buying decision. 4 blades are easier to balance than 5, but 5 blades generate less wind noise and is the most common. Ultimately, the decision is more a personal preference based on appearance as well as availability. Since most fans come with either 3 or 5 blades nowadays, your style choices are going to be very limited when it comes to 4.

(210) ID#9318 Posted: 8/17/2012 1:37:07 PM

QUESTION:
Is there any special work to be done on the wiring in my home to prepare to install a ceiling fan with a DC motor?

ANSWER:
All of the ceiling fans on our website that have DC motors are designed to operated from normal household AC power and install just like any other ceiling fan. So there is no particular difference as far as the installation or electrical requirements. The AC power is converted to DC by an electronic controller that is part of the fan motor.

The question has also been asked if these fans can be hooked up directly to a DC or low voltage power supply such as a solar panel and the answer is no. They must be hooked up to a standard 110V-120V electrical supply. I have made recommendations to several manufacturers suggesting they create a DC fan with the option to run it either way, but they have yet to design such a fan.

(211) ID#9317 Posted: 8/6/2012 12:02:25 AM

QUESTION:
I had a friend installed my outdoor ceiling fan for my patio. The RPM rating is 160. In Florida, the fan does not move enough air to feel the air movement while sitting under it. What speed (RPM) do you recommend for this climent? We have a 288 square feet area.

ANSWER:
For starters, I would not recommend looking at RPM as the determining factor for buying a fan. Instead, you should look at the actual CFM airflow (cubic feet of airflow per minute) that the fan produces at various speeds. Nowadays, all ceiling fan manufacturers are required by the EPA to publish the actual airflow the fan produces on high speed in CFM. So although RPM affects the airflow between speeds on any particular fan, the amount of air it produces is more determined by the pitch and shape of the blades in combination with the RPM. You can have a fan that operates at over 2000 RPM with blades that are perfectly flat and it simply will not move air. Take the same fan and put an angle to the blades of about 15 degrees (this is called blade pitch) and it will move a decent amount of air at only 200 RPM depending on the aerodynamics of the blades.

My suggestion is to look for fans that can produce at least 6,500 CFM and ignore the RPMs. Our website sorts all of our fans by quality and highest CFM by default, so the first fans that come up in any search (with your chosen filters) will always be fans that we recommend the most for performance.

For more details, please read our <(Old Link Disabled): "/ceilingfans/bestfans.asp">Online Guide To Comparing Ceiling Fans.

(212) ID#9316 Posted: 7/13/2012 8:47:41 AM

QUESTION:
What size ceiling fan and fixture box is required to install this fan? There is no link to the installation manual. Is it similar to the Concept II?

ANSWER:
Here is a link to the <(Old Link Disabled): "http://minkagroup.net/Admin/UploadFiles/F594-English.pdf">Installation Manual for the Minka Aire F594 Traditional Concept

(213) ID#9315 Posted: 7/9/2012 8:53:20 AM

QUESTION:
Which fan has the highest CFMs and blade span and can be used outdoors?our porch is 9 and a half feet high and the area to be cooled is about 12 feet by 12feet. We are boiling hot under the fan we have now and it is too high. It only cools if you are sitting directly under it! Help!!

ANSWER:
Here is a page that lists all outdoor ceiling fans in order of quality and airflow performance: <(Old Link Disabled): "/ceilingfans/outdoor/fansearch.asp?sbType=Outdoor&currPage=1&xPage=30&sbSize=49-56">Top Performing Outdoor Ceiling Fans with 49" to 56" blades. Some of these fans come with various blade size options, so you will want to make sure you select blades that are between 49" to 56" as this is the best size for your patio. I would recommend the <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF787AW-60">Emerson Carrera Grand, which is the first fan that comes up.

(214) ID#9314 Posted: 7/9/2012 8:46:45 AM

QUESTION:
parts for Avion Fans?

ANSWER:
We do not recommend or sell Avion ceiling fans, nor do we have access to their parts. Fans like yours are imported directly from China and sold at low end mass merchants such as WalMart and K-Mart. Unlike the brands of fans we sell, these mass merchants do not import replacement parts for their fans. Usually when something goes wrong with them you end up having to buy a new fan.

(215) ID#9313 Posted: 7/9/2012 8:40:00 AM

QUESTION:
WHY IS DC BETTER THAN AC

ANSWER:
The brief answer is that DC motors use less than 1/3 the amount of energy than AC motors, yet provide as much or better airflow. So they are super efficient (over 300% more efficient). Read more details about DC ceiling fan motors here: <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/reviews/ceiling-fans-dc-motors.asp">Ceiling Fans with DC Motors

(216) ID#9312 Posted: 7/8/2012 12:58:50 AM

QUESTION:
Where are the Minka Aire fans manufactured?

ANSWER:
All Minka Aire ceiling fans are made in China. As a matter of fact, virtually all ceiling fans sold in the USA are now made in China, with few exceptions that are imported from other countries. There are no ceiling fans that are currently being manufactured in the USA.

Read an article I wrote about this here: <(Old Link Disabled): "/ceilingfans/ceilingfansmadeintheusa.asp">Ceiling Fans Made In The USA?.

(217) ID#9311 Posted: 7/3/2012 1:24:21 AM

QUESTION:
No ?-just a compliment. I found this article explaining the differences in fans a big help. We purchased fans previously at our local store for another home and they did not perform well and did not move enough air. We are building a new home and will most certainly consider your company for our purchases of ceiling fans. Thank you

ANSWER:
Thanks for the compliment, we certainly appreciate it. We look forward to providing you with the most excellent service when you are ready to purchase your ceiling fans.

(218) ID#9310 Posted: 6/30/2012 11:21:40 AM

QUESTION:
I love the look of this fan, but my ceilings are 10'. What is a comparable model for higher ceilings?

ANSWER:
For ceilings over 8 feet high, the comparable model to the Minka Aire Concept II flushmount fan is the Minka Aire Concept I, which hangs from a downrod. You will find them as options listed on the same page as the Concept II. Here is a link to the <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F517-ORB">Minka Aire Concept I.

(219) ID#9309 Posted: 6/27/2012 1:38:19 AM

QUESTION:
I have 9 foot ceilings. Should I get the 12" rod for the Minka Aire Artemis fan, or will the 6" that comes with it allow for enough air circulation?

ANSWER:
The 6" downrod supplied with the Artemis is recommended for ceilings between 8 and 9 feet high, so it will be perfect for your ceiling.

(220) ID#9308 Posted: 6/15/2012 11:29:45 AM

QUESTION:
is this doenrod 3 4ths of an inch in diameter? The housing entrance on my Golden Lighting fans are 1" in internal diameter and this rod must fit inside them.

ANSWER:
Downrods are measure by inner width. This particular downrod has a 1/2" ID and would not be appropriate for your fan. Ceiling fan downrods are specific to the brand and are NOT universal. The inner and outer diameter is not set to any standard and the hole patters or threads vary depending on how the manufacturer of the fan has designed their mounting system. Some ceiling fan manufacturers have several different types of downrods that they use for various models in their own line, so not all downrods are universal even within a brand. Therefore, downrods should only be purchased that are made specifically for your fan by the manufacturer of your fan. I do not believe that Golden Lighting is making ceiling fans anymore, so you will need to do some searching to find a dealer that still has the downrod in stock that you need.

(221) ID#9307 Posted: 6/14/2012 6:51:02 PM

QUESTION:
Does this remote require the wall switch to be installed, or will it operate the fan and light without it? Do I have to buy both?

ANSWER:
This remote does WILL operate the fan with or without the compatible wall control. However, this is a replacement remote that only works with specific Minka Aire ceiling fans, so be sure you are purchasing the correct control for your fan. For further info about this remote control, refer to the <(Old Link Disabled): "http://minkagroup.com/Admin/UploadFiles/RC212-English.pdf" target="_blank">Minka Aire RC212 Remote Owners Manual.

(222) ID#9306 Posted: 6/13/2012 8:27:35 PM

QUESTION:
Does the 2.25 measurement indicate the width of the shade at the opening? And "standard" the base?

ANSWER:
2.25 (2 1/4") refers to the size of the fitter that holds the glass not the lip on the glass shade. So the actual glass shade is closer to 2" or 2 1/8" in diameter at the lip (the small end that fits into the fitter.) The same holds true for 3 1/2" and 4" globes where the size refers to the size of the fitter not the lip on the glass shade. If you email me some pictures of the fitter that you need glass for I may be able to offer more insight. Email pictures to: gregt@hansenwholesale.com

(223) ID#9305 Posted: 6/13/2012 8:21:23 PM

QUESTION:
We have a vented antique potbelly stove we want to convert to natural gas logs. I think the 12" set would work & fit --is the total end to end measurement 12"? We have 14 diameter inside. The flames would show through eisen glass in door. Do you also sell the metal plate to go under the logs to hold the make believe cinders,etc? Our plumber could install. Any comments or suggestions?

ANSWER:
Gas logs are not made to be installed in pot belly stoves. They are only designed for use in masonry fireplaces or metal prefab fireplaces. Pot belly stoves do not draft the same as wood burning fireplaces and they also develop substantially more heat inside the burning chamber. Gas logs are not designed for this, so regretfully I cannot recommend any gas logs for your application. There are some exceptions to this depending on whether your stove is actually considered a fireplace rather than a stove. If you email me some pictures of your stove I may be able to offer you more input. Email pictures to: gregt@hansenwholesale.com.

Please read more about this topic here: <(Old Link Disabled): "/gas-logs/gas-log-installations.asp">Where Gas Logs Can Be Installed.

(224) ID#9304 Posted: 6/13/2012 8:15:27 PM

QUESTION:
Hi! I need a glass globe that fits inside a brass mount with 3 screws. The screws tighten over the glass globe ring. I measured the brass mount and it is 11 and one half inches in circumference. My ceiling fan has four blades and was put in in 1978. I do not know the diameter or center measurements because my glass globe broke. Do your have a replacement globe that I can order for one bulb? Thank you very much.

ANSWER:
Fan Globes like the one you have described are typically made specifically for the ceiling fan or light fixture that they came with. A replacement globe for fan that is as old as yours is most likely not available and there are no generic replacements for such globes. So in order to help you I would need to know the brand and model number of the fan. If by chance it is still being manufactured (not likely), then it may be available. The make and model is usually printed on a label that is on the top of the motor housing. So you will either need to get up on a ladder to see the top of the fan or remove the fan from the ceiling to view the label. You can also email me some pictures of the fan and I may be able to identify it. Email your ceiling fan pictures to: gregt@hansenwholesale.com

(225) ID#9303 Posted: 6/13/2012 8:11:49 PM

QUESTION:
We installed an outdoor ceiling fan on our front porch, but it doesnt seem to be pushing air in either direction. Our inside fans can be felt circulating air as soon as we turn them on. Could the blades be misaligned?

ANSWER:
Without knowing what brand and model of fan you purchased, I cannot say much...although it is quite unlikely that the lack of airflow has anything to do with improper blade installation. Some fans move air while others do not based on the level of quality and design. Cheaper fans sold at home centers and department stores tend to move very little air.

The best way to determine if a fan is going to move air before you buy it is to look at the specifications...particularly the CFM airflow rating (cubic Feet of Airflow per Minute). Fans that produce over 6,000 CFM are decent and those that produce over 6,500 CFM are best. Some lesser quality fans produce as little as 2,500 CFM. Our website is the only source on the Internet that allows you to shop for outdoor (or any) ceiling fan and sort by Quality and CFM. Our outdoor ceiling fans are already sorted this way, so if you search our outdoor fans you will find the best fans and highest airflow rated fans come up first. You can then filter your results in any number of other ways to find the size and style of fan that best suits your needs.

Here is a link to our <(Old Link Disabled): "/ceilingfans/outdoor/">Outdoor Ceiling Fans. If your fan will be exposed directly to rain, be sure to select "Wet Rated" fans. If your fan is in a covered area you can use either a damp or wet rated fan.

If you can email me some pictures of your existing fan I may be able to offer more insight about the lack of airflow as well as suggestions for a replacement fan that will give you better performance. Email pictures to: gregt@hansenwholesale.com

(226) ID#9302 Posted: 6/13/2012 7:56:42 PM

QUESTION:
called today re. Minka Aluma...do you have a photo of the canopy you can email? would like to see how bulky it is. Thanks.

ANSWER:
We do not have an actual picture of the canopy, nor does Minka Aire. The canopy is not bulky, but rather simple and streamlined to match the lines of the fan. You will find a line-art representation of it in the installation manual which you can download here: <(Old Link Disabled): "http://minkagroup.net/Admin/UploadFiles/F521-English.pdf" target="_blank">Minka Aire Aluma Installation Manual.

(227) ID#9301 Posted: 6/9/2012 8:18:53 PM

QUESTION:
how to check the efficiency of the ceiling fans in our house?

ANSWER:
There is no way to check the efficiency of your fans inside your home. Efficiency is tested with special equipment that tests the airflow of the fan using monitors setup in a controlled testing environment. To find the efficiency rating of your fan, you will need to know the brand name and model number and then see if an efficiency test was performed. If you email me that info, I may be able to find the data for you if it exists. Email to: gregt@hansenwholesale.com

FYI: Here is a link to the EPA <(Old Link Disabled): "http://www.energystar.gov/ia/partners/prod_development/revisions/downloads/ceil_fans/testmanual.pdf" target="_blank">Ceiling Fan Efficiency Testing Documentation

(228) ID#9300 Posted: 5/24/2012 9:07:48 PM

QUESTION:
We are interested in a MinkaAire Wing fan and we have a 8.12 pitch ceiling in our home; we will not mount this fan on the sloped part of the ceiling, but on the peak of the 8.12 pitch; what length downrod would we need so that the 52 in. blades do not scrape the ceiling?

ANSWER:
The shortest downrod you can use and still clear the ceiling is an 18" downrod, which would give you 2 or 3 inches of clearance. If the ceiling is 10' high, I would recommend a 24" downrod. If you let me know how high your ceiling is I can recommend the correct size downrod for your application.

(229) ID#9299 Posted: 5/24/2012 9:06:13 PM

QUESTION:
what does leadwire length pertain to in model # CF921CK?

ANSWER:
The leadwire length is the length of wire that comes out of the top of the fan. A longer lead wire allows you to install a longer downrod if necessary. Some brands only give you 2 or 3 feet of wire, so if you need a 6 foot pole, you cannot install it without splicing the wires. An 80" lead wire is the best because it will accommodate any length pole up to 6 feet and can be cut shorter for standard installations.

(230) ID#9298 Posted: 5/24/2012 9:02:01 PM

QUESTION:
hello, i am looking to replace reciver and transmitter for my fan, have lost transmitter, reciver # is 7067IM-19(4+6),model # on fan is YU-C52WCF. I would like to move this fan to inside(it says outdoor on it, will it be ok on inside? Thanks for your help. John Green

ANSWER:
The fan that you are referring to is a Harbor Breeze fan which is made in China and imported directly by Lowes...it is their own brand. So we do not have access to any replacement parts for their fans. I suggest you contact Lowes to see if they can help you. As far as installing an outdoor fan indoors, that is perfectly OK. You just cannot install an indoor fan outdoors.

(231) ID#9297 Posted: 5/24/2012 8:58:48 PM

QUESTION:
What kind of outdoor fan would you recommend for using under an awning??? We are having the awning comany install a brace bar to mount the fan and wanted to know what kind of fan to look for. Thanks,

ANSWER:
Any outdoor application will require an outdoor rated ceiling fan. There are 2 types of ratings for outdoor fans: Damp and Wet. If the fan will be in a location where it comes in direct contact with rain, it must be rated for outdoor wet locations. If the fan will NOT be in direct contact with rain or the elements, then it must be damp rated, but can be wet rated. If in doubt, just choose a wet rated fan. For more details about which fans are appropriate for outdoors or to shop for outdoor ceiling fans, visit this page on our site: <(Old Link Disabled): "/ceilingfans/outdoor/" alt="Outdoor Ceiling Fans">Outdoor Ceiling Fans.

(232) ID#9296 Posted: 4/28/2012 8:33:04 PM

QUESTION:
Regarding the Minka Aire Concept I 52, Model F517 BN -- I submitted this question about a week ago and have not heard back. I am thinking of getting this fan for my master bedroom. Is it quiet running enough for this purpose? For example, on a scale of 1 to 10 with 10 being very loud and 1 very quiet, where do you think this fan would fall in that range? thank you.

ANSWER:
The fan motor itself is very quiet and highly recommended for sound sensitive applications such as bedrooms. However, you can expect to hear the wind noise on high and medium speeds just as with any other fan that moves lots of air. On a scale from 1 to 10 for motor noise I would rate it 9. Wind noise is above average since the fan moves more air than the average fan. Plus, 3 blade fans will have slightly more wind noise than 5 blade fans, though most people find the sound of the breeze to be soothing.

(233) ID#9295 Posted: 4/23/2012 11:40:07 PM

QUESTION:
Emerson Carrera Grande Eco 60 (DC Motor) Ceiling Fan Model CF788ORB- I can't find the 72 version of this model (without the light). Also, do any have just a wall mount with all the controls so one can lose the remote?

ANSWER:
Here is a link to one a <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/emerson/model.asp?ProdNo=CF788ORB-B91WA">60" Carrera Grand Eco fan without lights. Once you reach the page, if you click on the button for "Blades" just below the picture, you can choose from blades in various shapes and sizes that work with the Carrera Grande Eco. If you click on the "Controls" button beneath the picture you can select a wall control that is compatible with the remote that comes with the fan.

(234) ID#9294 Posted: 4/23/2012 11:28:29 PM

QUESTION:
Why isn't the Emerson Carrera Grande Eco energy star rated if it is one of the most efficient fans on the market?

ANSWER:
The Carrera Grande Eco ceiling fan is in fact Energy Star qualified when purchased with 60 inch blades. see a 60" version here:
<(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/emerson/model.asp?ProdNo=CF788ORB-B91WA">http://www.hansenwholesale.com/ceilingfans/emerson/model.asp?ProdNo=CF788ORB-B91WA

Emerson offers 50 different blade options for the Carrera Grande Eco fan in various shapes and lengths. In order to say the fan is Energy Star qualified with every blade option, they would have to test it with each blade and then pay additional fees to the government for the Energy Star label with each different blade option. Needless to say, the testing and application fees are astronomical and the red tape is an additional burden. The additional costs would drive up the price of the fan significantly without any added benefit except for a label that says it is Energy Star qualified. As tested with 60" blades, the fan more than quadruples the necessary efficiency required by the EPA for Energy Star. So even though it does not bare the label with 72" blades, you can rest assured that it is 3 to 4 more efficient than most other fans that are Energy Star.

(235) ID#9293 Posted: 4/21/2012 9:51:22 PM

QUESTION:
is this fan quiet enough for a bedroom

ANSWER:
Yes, the Emerson Curva Sky is super quiet and a perfect choice for bedrooms and other sound sensitive areas where you need lots of airflow with no motor noise. This is a superb quality fan!

(236) ID#9292 Posted: 4/21/2012 9:47:12 PM

QUESTION:
Hello. Can the Fanimation Keistone 72 and 60 (DC MOtor) fans be purchased without the light fixture, or can the fixture be removed and replaced by some sort of plate? Like the fan, but not interested in the light fixture. Thank you. Don

ANSWER:
Yes, you can install the Fanimation Keistone ceiling fan without the light fixture. It comes with a bottom cap designed for that purpose. To see how this is done, you can refer to <(Old Link Disabled): "http://www.fanimation.com/support/download_pdf.html?media_id=3477">page 12 of the installation manual here!

(237) ID#9291 Posted: 4/18/2012 12:24:41 AM

QUESTION:
*No particular finish* means these look like??? Are they black?

ANSWER:
The Peterson Gas Log Fenders are in fact Black Cast Iron. We have updated our website to make this more clear.

(238) ID#9290 Posted: 4/16/2012 7:32:45 AM

QUESTION:
We have a bedroom that has an 8 foot ceiling. I am 6 foot 3 inches and we had a casablanca with a mushroom light which I was bumping my head. I want to replace the fan with a new one but still want the light. the room is a second floor bednroom that gets hot in summer. It is about 12 by 18. Should I use the 52" MInk Aire flushmount or is there enough room for a regular mount in which case I think I could use a smaller blade.

ANSWER:
Actually, a room that is 12 x 18 should use at least a 52" fan, nothing smaller. The Minka Aire Concept II hangs only 10 1/2" from the ceiling to the bottom of the light, yet still moves lots of air (most hugger fans move very little air) and has the convenience of a remote control (excellent for bedrooms). I believe the Minka Aire Concept II flushmount would be an ideal choice for you.

(239) ID#9289 Posted: 3/12/2012 2:01:37 PM

QUESTION:
We have the 3 blade plain white vari speed standard fans in our church with metal blades with tips turned up. Someone said it would be quieter to have wood bladed residential looking fans rather. (with flat blades)Is this perhaps true?

ANSWER:
From your description it sounds like you have industrial ceiling fans in your church. Such fans are designed to operate at a higher RPM than residential fans, and therefore move a lot more air. They also make a lot more wind noise because they are generating more wind. So, the answer is yes, if you change to 5 blade residential ceiling fans they will operate much quieter than 3 blade industrial fans. However, they may not move as much air, so while you will have less noise, you may also feel less cooling effect depending on the layout of your church. If you email me some pictures of the fans in your church I may be able to offer more input. Email pictures to: gregt@hansenwholesale.com

(240) ID#9288 Posted: 3/12/2012 1:53:42 PM

QUESTION:
ceiling fan, lite kit don't work. can I just buy a whole new fan and lite kit and wire it into the wires from my downrod? I had a 5-blade fan with a 4 lite kit.

ANSWER:
In most cases you CANNOT use an existing downrod with a new fan because each manufacturer has their own downrods that attach to their fans in their own specific manner. Plus, you would have to cut the wires that come out of the top of the motor and splice them to the wires in your existing downrod, which is much more difficult to accomplish on a ladder than simply replacing the downrod. In some cases, you cannot attach the downrod to the fan without screwing it in very tightly, which would require you to remove the existing downrod from the ceiling and do it on the floor so you can get a good grip on it while you turn the fan. Overall, not a good idea...just buy a new downrod that matches your new fan.

(241) ID#9287 Posted: 3/12/2012 1:30:26 PM

QUESTION:
Can you please comment on pitch of blades and what difference that makes?

ANSWER:
Blade pitch is the angle at which the blades of a fan are positioned in respect to the horizontal plane in a room. The more a blade is pitched, the more resistance it places on the air in its path as it spins...and therefore, the more air the fan should move, that is if it spins at the same RPM. However, the key is RPM. In order to increase the blade pitch on a fan and maintain the same RPM, a more powerful motor must be used. Otherwise, the additional drag will cause the motor to spin at a lower RPM. When a fan motor is overworked, it begins to overheat and will operate less efficiently. So overworking the motor can actually cause it to move less air if the blade pitch is too great. Therefore, a well designed ceiling fan will have the correct size motor for the blade pitch. Because consumers generally believe that a steeper blade pitch makes a better fan, some fan manufacturers will simply increase the blade pitch without increasing the motor size. They do this because smaller motors are a lot less expensive and they can sell a fan with a steeper blade pitch at a lower price than the competition.

That being said, the actual shape, material, thickness, size and weight of the blades as well as the motor power and RPMs are just as important as the pitch. Without the proper consideration of all of these factors, it is foolish to compare ceiling fans based on blade pitch alone. As a matter of fact, blade pitch is not even a necessary consideration anymore because the EPA requires all ceiling fan manufacturers to publish the actual CFM output of their fans. So who cares what the blade pitch is, what is most important is how much air a fan moves (CFM) and how good the quality and durability of the motor is.

This is why I have developed our website so that the fans with the highest quality and highest CFM show up first in our search results. This way you can always find the fans that move the most air without having overworked motors. Thus, being the fans we recommend the most.

Read more about this here: <(Old Link Disabled): "/ceilingfans/bestfans.asp">Who Makes the Best Ceiling Fans: The Online Guide To Ceiling Fan Comparisons.

(242) ID#9286 Posted: 3/12/2012 12:33:33 PM

QUESTION:
I was online site this morning and seen a similar looking fan for $75.00. Could you tell me the difference in the one I purchased and this one? thank you

ANSWER:
Unfortunately, you did not include the model number of the ceiling fan you were looking at on our site as well as the fan you saw for $75 elsewhere, so I cannot make a comparison or answer your question directly. However, there are HUGE differences in the way ceiling fans are manufactured, the quality of the components used, the amount of airflow produced, how much wobble or noise is generated...and so on. If you can email me the make and model of the fans you were comparing I will be happy to point out the differences. Otherwise, I recommend you read the information on this page so that you will have a better idea how to compare ceiling fans: <(Old Link Disabled): "/ceilingfans/bestfans.asp">Who makes the best ceiling fans...the online guide to ceiling fan comparisons.

(243) ID#9285 Posted: 3/12/2012 11:56:51 AM

QUESTION:
On the Montecarlo Strasburg, can the uplight and the downlight be operated separately, i.e. independent of each other? I hate halogens due to the heat, and surprised you put them in your fan.

ANSWER:
Yes, the Montecarlo Strasburg fan control does have separate settings for the uplight and downlight. So you can control them both independently with their own on/off and dimming function. As far as halogen bulbs in ceiling fans, they are actually quite commonly used. Many ceiling fan manufacturers use halogen bulbs in single light fixtures that are integrated into the bottom of the fan because they are very small and yet produce great lighting. This allows manufacturers to design low profile single light fixtures that are integrated into the bottom of the fan. Incandescent bulbs require more space and therefore would require a larger bulkier looking globe, which makes designs such as the Strasburg impossible. In the 25 years I have been selling ceiling fans It is rare that I ever hear someone mention that they feel the heat from a halogen light fixture, particularly from a fan like this one that is usually mounted on a high ceiling. In most cases, the light fixture is only used in the evening when it is cooler, so the heat most likely welcome (if you can even feel it). Generally, during the day (when you really use the fan for cooling) the light fixture off...although admittedly there are many cases where this is not the so.

(244) ID#9284 Posted: 3/12/2012 11:32:39 AM

QUESTION:
Where can I find a fan for a high ceiling that lets down for easy reach to clean dust of the blades?

ANSWER:
There is no such ceiling fan made. Unlike chandeliers that can have a motorized mechanism that can retract and extend the chain and cord to lower and raise the fixture, ceiling fans mount to a rigid pole that must firmly attach directly to the junction box, making it difficult, if not impossible to design a method of lowering the fan.

There are extendable fan blade brushes available for cleaning the blades on higher ceilings, although we do not sell them. I have seen them at home centers.

(245) ID#9283 Posted: 3/9/2012 10:37:45 PM

QUESTION:
I am confused about your answer to the Minka Aire F588-SP-BCW not moving enough air for a 23X13 LR and should look for a 60" It seems that this fan is on the high side of CFM and many of the 60" fans do not move as much air. This seems like the most bang for the buck CFM fan or am I missing something. Do you just want to sell a 500 dollar plus fan?

ANSWER:
The Minka Aire Ultra Max is an excellent fan providing great airflow in average size rooms. If you were to install 2 of these fans in a room that is 23 feet wide, I would say that was an excellent choice. A room this size is actually too large for any single ceiling fan because it will not spread the air over a wide enough area. If you can only install one fan in, you need to consider installing a much larger fan, preferably with even more CFM. Here is a link that will show you <(Old Link Disabled): "/ceilingfans/large/">Large Ceiling Fans Sorted by Highest CFM and Quality. This is not a matter of us trying to sell a more expensive product, it is more a matter of wanting to make sure you are satisfied with your purchase.

FYI: Ceiling fans cool you off by creating a wind chill effect. Secondly, the majority of the wind is felt directly beneath the fan and the cooling effect drops off dramatically as you move further from the fan. This is the reason that 2 smaller fans will work better than a single larger fan...and why a single smaller fan is not nearly as affective as a single larger fan. I would highly recommend the <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/emerson/model.asp?ProdNo=CF787GBZ-60">Emerson Carrera Grande or the <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/fanimation/model.asp?ProdNo=FPD8089BA">Fanimation Keystone if you choose to go with a single large fan. They are both superb quality fans that move lots of air without wobbling or producing any motor noise.

(246) ID#9282 Posted: 3/9/2012 10:15:49 PM

QUESTION:
5wf52bkd does it have a pull chain to shut off light. OR will the light be on all the time.

ANSWER:
The Montecarlo Weatherford Deluxe fans come with 2 pull chains. 1 for the light and 1 for the fan speeds.

(247) ID#9281 Posted: 3/7/2012 9:02:08 AM

QUESTION:
I am thinking of getting 2 60-inch Montecarlo Royal Danubes but I notice a discrepancy in the "facts" re the candelabra bulb wattage for both up and down lights. one place it says three 15 wats, another place it says all are 60 watts. I read your statement about the "rolling changes" on bulb wattages - but I am not going to spend $2400 for two fans without knowing FOR SURE which wattage is allowed on the ones I will receive, as far as both uplight and downlight. Please let me know. Thanks

ANSWER:
The built-in up-light included with the fan uses 6 small candelabra bulbs that are 15 watts each for a total of 90 watts. The optional downlight uses 3 candelabra bulbs that are 60 watts each for a total of 180 watts.

(248) ID#9280 Posted: 2/21/2012 4:54:46 PM

QUESTION:
Hello. I am looking to purchase the minka aire concept II ceiling fan per the hugger style. My ceiling height is 8 feet and my family room is 20 x 13 with the one side completely open to the kitchen. Looking for advice on determining between 52 and 44? Also, I do not intend to use the light package based on this fan will be in the middle of the open room and height is minimal. Can I purchase this model without the light package? Please advise. Thanks. Todd

ANSWER:
Your room is quite large and would definitely require the larger 52" size. There is a huge performance difference between the 44" and 52". The 44" produces 4600 CFM while the 52" model produces 6300 CFM. No doubt you should use the larger fan. All of the Concept fans come with a bottom can that replaces the light fixture in the event you wish to install it without the light. However, it does not make much difference at all in the overall height of the fan, so my recommendation is to keep the light fixture installed...you will find yourself using it since it is handy with the remote and can add a nice ambiance to the room at times. FYI: You may also want to consider a fan that hangs on a short downrod since hugger fans are designed for ceilings that are lower than 8 feet and almost all other fans are designed specifically for 8 foot ceilings. With a room your size, you can use even more airflow! Call us so we can discuss this in more detail if you like.

(249) ID#9279 Posted: 2/21/2012 4:46:13 PM

QUESTION:
Will the CFM of this fan be less using EM-B109DO Dark Oak Finish Solid Wood blades? Also, I use the fan for both cooling and heating but more for cool. The ceiling mount point is aprox 15' from the floor on a flat surface strip that splits the vaulted type ceiling using a 60" down rod. This places the fan about 6-8' below the AC vent. The Ac vent is mounted high on a wall instead of a ceiling due to the vaulted ceiling. Do you recommend a shorter down rod so the fan will be above the AC vent?

ANSWER:
Airflow will be significantly less with the wider (and heavier) carved leaf blades as they put more drag on the motor and have a less aerodynamic shape. I would recommend using a 72" downrod rather than a 60". Ceiling fans cool you off by creating a wind-chill effect. So the closer the fan is to you the more breeze you will feel and the stronger the wind-chill effect will be. The cool air from the AC vent will move towards the floor level regardless of where your ceiling fan is hanging. So feeling the breeze is most important.

(250) ID#9278 Posted: 2/12/2012 2:14:06 PM

QUESTION:
We have 3 outdoor ceiling fans on our covered porch. When the wind is blowing harder than normal, the blades on the ceiling fans break. We have replaced the blades and the same thing has happened again. What can we do to prevent this from happening? The porch is longer than it is wide and has the affect of a breezeway when the wind is blowing. We would appreciate any suggestions. Please use email or leave message.

ANSWER:
Having blades break off an outdoor ceiling fan in windy conditions is quite common with some models (particularly those sold at home centers) because they use poorly designed blades and thin pot-metal blade holders. There are higher quality ceiling fans that are better designed to handle wind. They either have very heavy duty blades and blade holders, or no blade holders at all (unibody fans). Please read the information I have published on our oudoor ceiling fans page regarding "High Wind Locations". You will find it about half way down the page. There you will find a more detailed answer to your question as well as some links to fans that I would highly recommend for you.

<(Old Link Disabled): "/ceilingfans/outdoor/default.asp">Ceiling Fans for High Wind Conditions

Also, can you please email me some pictures of your fans? Hopefully I can see one with broken blades. I'd love to publish it on our website to help better answer this question to other visitors. I'd really appreciate it.

(251) ID#9277 Posted: 2/5/2012 2:55:57 AM

QUESTION:
." Control transmitter NOT recommended for use with more than one ceiling fan.. " How do you control this fan if you have two fans installed on a vaulted ceiling?

ANSWER:
Each of the Casablanca Vita ceiling fans will come with their own remote control that should be programmed to match up with its own fan when installed. So you simply use one control for each fan. We never recommend trying to use 1 remote transmitter to control 2 fans because if for some reason one picks up the signal and the other does not, then your fans will be out of sync (1 on and 1 off), and it is difficult to get them back in sync. The potential for this problem is even worse in larger rooms where one fan may be out of range of the transmitter while the other is not depending on where you are standing in the room. For this reason, you will find that virtually all ceiling fan manufacturers recommend using a single remote control for each fan. Hardwired wall controls are the only 100% reliable method of controlling multiple fans at the same time, but it is costly to run the wires in such a manner if they do not already exist, which is why many of the higher end fans nowadays come with remote controls. So, just use the 2 controls that you get with the fans.

(252) ID#9276 Posted: 1/28/2012 12:03:56 PM

QUESTION:
do you sell this fan with the blades

ANSWER:
Yes we do. I had to make some corrections to the fan since it has been discontinued, there is a limited supply of compatible items that are still available. The light fixture that was previously shown with the fan is no longer available, so I changed the picture to show the fan without lights. The blades are now showing as a viable option. There is a very limited supply of these fans still in stock at Fanimation.

(253) ID#9275 Posted: 1/28/2012 11:31:53 AM

QUESTION:
The description forMontecarlo DC52 (DC Motor) Ceiling Fan Model 5DCR52RB states "Comes with 7 Speed hand held remote control system with reverse. Included with DC52 fans" but in specifications it says 3 speed, So, is the fan 3 or 7 speed?

ANSWER:
The Montecarlo DC52 ceiling fans do in fact come with a 7 speed remote control. The reference to 3 speeds was a mistake on our website and has been corrected. Thanks for pointing this out.

(254) ID#9274 Posted: 1/28/2012 11:26:35 AM

QUESTION:
We have a Temco "B" Vent Gas Fireplace Model GFD701 which we would like to replace with Peterson gas logs and burner. Our local gas log rep says the B Vent restricts the use of the Petersons logs. He said the B Vent was usually 4" or 6" diameter. However, ours measures 8", and goes directly through the roof. Are we stuck with this Temco model? It works, but we would prefer the burners which allow for a bed of glowing embers.

ANSWER:
You cannot install aftermarket gas logs in a b-vent gas fireplace. Gas logs like those you see on our site can only be installed in a wood burning fireplace that has a gas line piped to it. Not only would your fireplace not be capable of exhausting the fumes, it cannot handle the additional heat and could potentially cause a fire in your home. Gas fireplaces come with their own proprietary burner and log setup and they cannot be changed unless the manufacturer of the fireplace makes different options for your model (which is rare).

(255) ID#9273 Posted: 1/28/2012 11:10:52 AM

QUESTION:
I have a vermont castings fireplace insert model 0044 from 1984. I am having lots of issues with the bushings and would like to get replacement bushings or new fans. V.C. does not have parts anymore for fans or bushings.I have the part numbers for the fans, 160-4107 and 160-4114 but I cannot equate these fans to anything I see on line. Can you help me figure out what fan I should purchase to replace my fans for this 1984 insert. The insert works perfect and would be a shame to send $ for a new o

ANSWER:
Unfortunately we cannot help you with your Vermont Castings insert. We sell ceiling fans, not replacement fans for fireplace inserts.

(256) ID#9272 Posted: 1/28/2012 11:04:54 AM

QUESTION:
we have direct vent gas fireplace, has on-off switch - will fireplace work when the power is out?

ANSWER:
We do not sell or support direct vent fireplaces. I would suggest that you Google the make and model of your fireplace to see if you can come up with an owners manual so you can learn how it operates. If you use the advanced search feature for Google you can select to search only for .pdf files, which will make it much easier to refine your search.

(257) ID#9271 Posted: 1/28/2012 11:01:22 AM

QUESTION:
How much light does this fixture deliver (compare to a XXX Watt bulb)? I want to mount it in a hutch that sits on a desk.

ANSWER:
The Maxim 53035FTSN light fixture you are referring to has been discontinued and no longer available. We do not have any further details about it other than what is posted on our website.

(258) ID#9270 Posted: 1/28/2012 10:51:49 AM

QUESTION:
i have a eastview ceiling fan model l 1062 can i oil the motor if so where and what causes the humming noise

ANSWER:
The only ceiling fans made that are designed to be oiled are the Hunter Original cast iron ceiling fans. All other fans have sealed bearings and are not designed to be oiled. The Eastview ceiling fan you own is a Harbor Breeze ceiling fan, which is sold by Lowes. Harbor Breeze is their own house brand and we do not recommend them or offer support for them. Fans like yours that are sold at home centers are generally very inexpensive low quality models that are mass produced in China and imported directly by the mass merchant. These types of ceiling fans tend to make noise and there is usually nothing you can do to get rid of it short of replacing the fan with a better quality brand like those you see on our website.

Use this link on our site to learn more about ceiling fan quality and <(Old Link Disabled): "/ceilingfans/bestfans.asp">Find Out Who Makes the Best Ceiling Fans.

(259) ID#9269 Posted: 1/12/2012 4:02:30 PM

QUESTION:
We are looking for a clear globe about 10 inchs accross with a center hole for a pull chain and a secound hole about 1 " off center for a second pull chain. The first pull c hain is for the light and the second pull chain is for the fan.

ANSWER:
Unfortunately we cannot find replacement globes based on dimensions or descriptions since they are rarely interchangeable between brands due to the way they are attached. If you email me some pictures of your fan and the broken glass I may recognize it. You can also look on the top of the fan motor for a label that has the brand and model number. Email me that along with your pictures and I'll see if I can be more help. Email this info to: gregt@hansenwholesale.com

It may also be easier to simply replace the entire light fixture if it is the kind that attaches separately to the bottom of the fan. I will know once I see your pictures.

(260) ID#9268 Posted: 1/12/2012 3:58:42 PM

QUESTION:
I am trying to find two white 9.25 neck ceiling fan replacement globes. Do you carry any that size? Thanks, Stephanie

ANSWER:
Most replacement globes for ceiling fans are not interchangeable between brands and fan models. The dimensions of replacement shades are rarely supplied by the manufacturer. Even when the opening is the same between 2 fixtures, the shape of the rim differs, so not only do you need to know the size, you also need to know the exact shape and method that the glass attaches. Since that is not practical information to relay between suppliers and consumers, it is simply not available.

Bottom line is, you need to know the brand and model number of the glass shade you are trying to replace. Or, if the fan came with a built-in light fixture, you need the brand and model number of the fan. If the fan came from a home center like Lowe's or Home Depot, they do not generally import replacement parts for their fans when they bring them over in bulk from China, so you may never find what you need.

Can you email me some pictures of your fan or the broken glass? Maybe I will recognize it. You can also look on the top of the fan motor for a label that has the brand and model number. Email me that along with your pictures and I'll see if I can be more help. Email pictures and info to: gregt@hansenwholesale.com

(261) ID#9267 Posted: 1/12/2012 2:40:29 PM

QUESTION:
Why do gas logs smoke up a room?

ANSWER:
Gas logs should NOT smoke up a room, so if that is what is happening with your gas log set, then something is definitely wrong. If you are burning the logs with your damper closed, that would explain it. But I assume that you are not doing that. It is possible that something is blocking your chimney, so you may need to have a chimney sweep come take a look. Some fireplaces are poorly designed and simply do not create enough draft, so both gas logs and real wood will smoke up the house. If your house is tightly sealed, your fireplace may not be able to create a draft, in which case you will need to open a window. It could be the gas log set you own is poorly made or installed incorrectly.

If you email me some pictures of your fireplace and gas logs, I may be able to give you more direct input. Email your pictures to: gregt@hansenwholesale.com

(262) ID#9266 Posted: 1/8/2012 10:09:18 AM

QUESTION:
My fireplace does not have a damper but I want vented logs in it . What will I need to do in order to have vented gas logs in it?

ANSWER:
You do not have to have a damper to use vented gas logs since they are supposed to be burned with the damper open anyways. But, you must have a chimney. So, when you say you do not have a damper, do you actually have a chimney that vents the fireplace to above the roof line, or is it sealed off at the top inside your fireplace where the damper should be? If you email me some pictures of your fireplace so I can see what is inside...including how it looks at the top inside the opening, I may be able to offer you more information. Email pictures to: gregt@hansenwholesale.com

(263) ID#9265 Posted: 1/8/2012 10:02:16 AM

QUESTION:
RE Minka Aire F842-SDBK Ceiling Fan, The top of the fan will be visiable from our second floor balcony. Is the top of the fan closed or open? Can you provide a picture looking down on the fan? Thank you John

ANSWER:
Although we do not have any pictures of the Minka Aire Vintagecraft ceiling fan taken from a vantage point above the fan, I can assure you that the fan is not open on top, so it will look just fine from your second floor balcony.

(264) ID#9264 Posted: 1/8/2012 9:43:20 AM

QUESTION:
Is there a shorter downrod for the Concept I? I like it better than the Concept II but have ceilings that are only 7 foot 11.

ANSWER:
<(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F517-BN">The Minka Aire Concept I ceiling fan does not have a shorter downrod option. It comes with both 3 1/2" and 6" downrods in the box. The measurement from ceiling to blades is 13" with the 3 1/2" downrod, which will put the fan 2" lower than building code requirements. For ceilings lower than 8 feet, you certainly should be looking at flushmounted ceiling fans. I would highly recommend <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F519-BN">The Minka Aire Concept II.

(265) ID#9263 Posted: 1/7/2012 11:13:21 AM

QUESTION:
We want to be able to leave ventless gas logs on low setting all night to supplement our heat pump when it is going to be very cold (in teens to single digits) overnight, are these made to withstand this type of use?

ANSWER:
Ventless gas logs are not supposed to be burned for more than 6 continuous hours per day or more than a total of 40 hours per week. The owners manual on every ventless gas log will state this quite clearly. This is a national building code standard for your safety. The reason is that they produce a lot of water vapor, which can certainly lead to the production of mold and mildew if they are over-used. They also deplete the oxygen in the air and replace it with carbon dioxide, which is not healthy. They should NEVER be operated when you are sleeping or not in the room for extended periods of time.

(266) ID#9262 Posted: 1/4/2012 10:32:34 PM

QUESTION:
I have a G10-30-15P unit. Can I have the 15P control replaced by the 01VP control? If so, what is the cost?

ANSWER:
You cannot just replace the control and value, you must replace the entire burner system. This is part of the safety regulations for ventless products. There is no allowance for field conversions of ventless gas logs.

(267) ID#9261 Posted: 12/31/2011 12:41:59 PM

QUESTION:
I have gas logs in my original fireplace. I want to increase the heat output and want a remote control. What are my options? Thanks, Elizabeth

ANSWER:
Very little can be done to increase the heat output of an existing gas log, so you are most likely going to have to replace it with one designed for heat. Since you apparently are not getting much heat from your gas logs right now I assume you have a vented gas log set that must be burned with the damper open, so the heat goes up the chimney. If you really want heat, you need to replace the entire burner and log setup with a new Ventless gas log that can be burned with the damper closed. Ventless gas logs are not for everybody because they produce an odor that some people just do not like. My suggestion would be to read this article: <(Old Link Disabled): "/gas-logs/vented-vs-ventfree.asp">Vented -vs- Ventless Gas Logs. I would also suggest that you email me some pictures of your fireplace and gas logs so I can see what you have as well as what could potentially be installed. Email pictures to: gregt@hansenwholesale.com and include your fireplace measurements (front width, front height, depth, rear width).

(268) ID#9260 Posted: 12/31/2011 12:35:35 PM

QUESTION:
Hello, I need 30" fireplace logs but want some with a great flame. I have logs but flame is very small,what set do you recommend that looks like a blazing fire?

ANSWER:
Without knowing how much flame you are getting right now it is difficult to compare to what you might expect to get from the best logs on the market today. Can you possibly take some pictures of your gas logs both on and off so I can see what we are up against?

I will say that often times people buy logs that are simply too large for the fireplace. The larger the log set, the lower the flame is...which is just the nature of the beast. The reason being that there are building code restrictions on the amount of gas a burner can use, so the wider the burner is, the less height the flame can be. You might find that switching to a 24" gas log will produce the flame you desire without compromising the appearance in your fireplace. There are some 24" sets that are rather massive and may look better proportioned in your fireplace than the 30" set you have.

So if you can email me some pictures, I will be able to give you more pertinent advice. I would also like the following measurements of your fireplace:

Front Opening Width:
Front Opening Height:
Back Width:
Depth front to back:

Email pictures and info to: gregt@hansenwholesale.com

(269) ID#9259 Posted: 12/31/2011 10:08:31 AM

QUESTION:
Hi, We moved to a house in the ATL area w/Marco model 7928626 (solid wood fuel only). Dimensions are 30" Front X 15" Depth X 25" Rear width. Gas logs were already installed. We get major soot when lighting so we called out a local sweep. The sweep cleaned/inspected the chimney and quoted new charred oak logs for $821 (not sure if incl burner). Reading your site it looks like our soot problem may be related to having a gas starter which he never mentioned. What kind of setup can we get?

ANSWER:
Can you email me some pictures of your fireplace? Show me the entire fireplace as well as some shots of what you have inside. I'm sure I will be able to give you a second opinion as well as save you some money on the log set. Email pictures to: gregt@hansenwholesale.com

(270) ID#9258 Posted: 12/31/2011 10:03:17 AM

QUESTION:
PLease confirm that the following light kits K134A-11 (Qty. 2) and K164A-11 (Qty. 2) in Snow White will fit my fan. My fan is a Panama II Series #6611F with XTR Motor and 4 Speed Pull Chain. I recognize you are gone for the holidays but hope you will extend the free shipping and no tax offer. I submitted a message about the shipping yesterday hoping to catch you before you left.

ANSWER:
Yes, these fixtures will fit your Casablanca Panama.

(271) ID#9257 Posted: 12/31/2011 9:59:53 AM

QUESTION:
My Peterson gas logs are about 4 yrs old. The remote worked fine for two years but now does not. What could the problem be? Could it be the battery and can that be replaced?

ANSWER:
It is most likely the batteries. There is a battery in both the transmitter and the receiver. You should be able to find the battery easily. Replace both batteries, and if it does not solve your problem then email me directly and I'll help you get in touch with someone who can troubleshoot your burner.

(272) ID#9256 Posted: 12/31/2011 9:57:29 AM

QUESTION:
Can this fixture also be used with existing incandescent bulbs. The light fixture on an existing fan - one of a pair in a large room - has a bad connector and I wanted to replace it with one that looks the same so both fans look the same. The existing fixture is the K134A and is used with a dimmer from Casablanca on a Panama Inteli-Touch.

ANSWER:
Yes, the Casablanca K134A-2 fixture has standard medium based sockets that will accommodate standard incandescent bulbs up to 60watts/socket. So you can replace the CFL bulbs that come with the fixture with incandescent bulbs.

(273) ID#9255 Posted: 12/31/2011 9:54:44 AM

QUESTION:
One of the fan blade arms broke on my cieling fan. I cannot find an exact style match which is a tulip shaped arm. I have found other blade arms. Would I need to replace all the blade arms since the style is different than the original ? I am referring to the style & shape that screws to the blade not to the motor mount.

ANSWER:
All the blade holders need to be the same, otherwise the weight difference will cause the fan to wobble...and in some cases, quite violently depending on the actual difference. If the fan came from a home center or department store, often times you cannot find replacements because they do not usually import them when they bring in the shipments directly from China. Broken blade holders is the most common demise of a ceiling fan bought from a mass merchant.

We can usually replace these parts for fans we sell since they are made and imported by reputable manufacturers that also import replacement parts. Plus, we have a 5 year FREE Replacement parts policy where we replace parts like this FREE of charge within the first 5 years of your purchase. So keep us in mind if you decide to replace the fan.

(274) ID#9254 Posted: 12/31/2011 9:29:27 AM

QUESTION:
I have a gas fireplace with on pilot valve is this legle in California or should I install a pilot failsafe valve?

ANSWER:
Can you please restate your question...it does not make sense to me. Also, can you email me a picture of your fireplace and gas logs? That might help explain what you are trying to ask. Email pictures to: gregt@hansenwholesale.com

(275) ID#9253 Posted: 12/31/2011 9:26:59 AM

QUESTION:
I am trying to understand why my order doesnt qualify for free shipping. I am trying to order 2 Casablanca Lights Kits (Part # K134A-11) AND 2 Casablanca Light Kits (Part # K164A-11) for a total of 4 light kits. Is there anyway to ship this UPS Ground under the free shipping promotion? Any assitance would be greatly appreciated

ANSWER:
Free shipping does not apply to every item on our website and we simply cannot afford to provide it for the items you have selected. They must ship in 4 separate boxes, and our cost for shipping would be very close to, or even more than our actual cost for the items, which makes it obvious why we cannot offer free shipping on them. We could raise the price to cover the shipping, but that is not how we operate.

Please read the info on this page which explains: <(Old Link Disabled): "/specialoffers.asp">What Qualifies for Free Shipping.

(276) ID#9252 Posted: 12/31/2011 9:20:24 AM

QUESTION:
Thanks to this web page I have discovered that my daughter's gas burning vented fireplace is actually a former woodburning fireplace with a cast iron log starter. We are going to return to the proper woodburning use of the fireplace, utilizing use of the log starter. The gas line for the log starter enters the fireplace burning chamber through the clean out hole in the bottom of the fireplace. Can steel or copper gas line handle wood fire heat?

ANSWER:
I would recommend steel pipe over copper for this application since it is the standard used for plumbing gas to a fireplace and can handle more heat. However, you need to check with your local building department to see if they allow running the gas line up through the clean out door because is often not permitted.

(277) ID#9251 Posted: 12/31/2011 9:16:28 AM

QUESTION:
We have a Casablanca Airflow Builder's Choice Gallery Edition installed in 2009. We've recently remove 2 floors worth of chimney which shook the house quite a bit. When the light on the fan is turned on from the wall switch ( not near or associated with chimney chute) the light bulbs blink and will not steadily light. The bulbs were switched out and the problem still occurs. I appreciate any suggestions you may offer. Thanks for your time.

ANSWER:
2 things to check:

1) Check all electrical wiring connections between the fan and the ceiling and where the light fixture connects to the fan.
2) Make sure you have light bulbs that are NOT a higher wattage than the fixture is rated for. The US Gov. has placed restrictions on the maximum wattage for ceiling fan lights and requires certain types of light fixtures to have "Limiters" or "Fuses" that are triggered when the wattage exceeds 190 watts.

(278) ID#9250 Posted: 12/31/2011 9:12:53 AM

QUESTION:
HamptonBay Set f c remote.replaced the batteries and now it says it needs programming. No user instructions avail. Any ideas please?

ANSWER:
Hampton Bay is a Home Depot house brand, so they are not sold anywhere else. You are going to need to contact Home Depot to see if they are willing to help you with their own product. We provide service and support for our own customers or for those who are considering purchasing one of our fans and have related questions.

(279) ID#9249 Posted: 12/31/2011 9:07:09 AM

QUESTION:
Are these logs good for a handicapped person? I am looking for a set of logs with a remote control that will work everything not just the flame. It will turn the pilot on and off and re-light it as well if the pilot is out. Main question is if the system is off completely, can you turn them on and off with a remote? Thanks.

ANSWER:
The only type of system that will turn the pilot on and off is one that has "Electronic Ignition". The electronic ignition systems come with a remote control that turns the logs on and off, but cannot adjust the flame height. When the unit is off, the pilot is off. When you turn it on, the pilot comes on and then lights the logs. Electronic ignition is available for almost all of our log sets and you will see it as an option in the dropdown menu for each gas log product detail page. Here is a link that shows only <(Old Link Disabled): "/gas-logs/vented/default.asp?options=electronic-ignition">Gas Logs with Electronic Ignition.

My suggestion would be to call and talk to one of our gas log experts who will be happy to help you choose the best log set for your fireplace while you are on the phone looking at our site.

(280) ID#9248 Posted: 12/31/2011 8:58:22 AM

QUESTION:
How long can I expect my vented logs to burn ( charred majestic oak-36") on 25 gall of propane?

ANSWER:
A standard G4 or G45 burner uses 120000 BTU/hour on the highest setting which will use the following:

5.45 Pounds/hr
1.31 Gallons/hr
So a 25 gallon tank would last: 25 gallons divided by 1.31 gallons/hr = 19.08 hrs

The actual amount of time your tank will last can be much longer if you do not burn the logs on the fullest flame. Keep in mind that it is recommended that you do not let the propane level fall below 75% in your tank, otherwise the logs can start to burn dirty. Here is a link to a page on our website where you can actually <(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/gas-log-burn-cost.asp">Calculate the Amount of Gas a Gas Log Uses based on the BTUs of the burner.

(281) ID#9247 Posted: 12/31/2011 8:44:14 AM

QUESTION:
We have; firebox Majestic MR42 with flue. No blower, no heat circulation. Box front W 42" Back 23" Depth 20" all ID measurements. Logs are gas Real-Fyre, Golden Oak. Burner is Real Fyre G6-24. Gas inlet enters on right front side. I want to close the flue off; Buy a ventless burner, I think G46 Advantage with Adjustable flame remote, I think APK15. Is this workable? What is the cost? I assume this would provide copious amounts of heat.

ANSWER:
If you wish to burn gas los with the damper closed, you just purchase "Vent-Free" (ventless) gas logs. Otherwise you can asphixiate yourself. The G46 burner is a "Vented" burner system, so you cannot burn it with the damper closed. You cannot use your existing Golden Oak logs with a new ventless burner either. Every ventless burner system has its own logs that are designed specifically for it because how the flames go around the logs is an important factor in making a ventless log set burn cleanly. Please use this link to explore our <(Old Link Disabled): "/gas-logs/ventless/">Vent-Free Gas Logs and then give us a call so we can help you choose the best log set for your needs.

FYI: The actual front width measurment for a Majestic MR42 would not be 42". You need to make the measurment between the side walls of the fireplace at the widest useable area, not the width of the opening between the black metal facing. You will most likely find it to measure approximately 34" to 36" rather than 42". This is critical in order to get the correct size logs so they are safe and do not overheat themselves and burn out. Use this link to read <(Old Link Disabled): "/gas-logs/how-to-measure.asp">How to measure for gas logs where you will find an illustration showing what I am describing for prefabricated fireplaces.

(282) ID#9246 Posted: 12/27/2011 4:20:44 PM

QUESTION:
what is the height of your HSG46-24-17 log system

ANSWER:
There is no specific height for the Peterson Ripped Split Oak gas logs. Since the logs are individual pieces, the height is determined by how you stack them. I could be anywhere from 12" to 18" from the bottom to the top-most edge of the highest log. Is there some sort of height constraint with your fireplace? Email me some pictures along with your fireplace dimensions and I will be happy to help you further. I will need the Front opening width and height as well as the back width and overall depth.

(283) ID#9245 Posted: 12/23/2011 1:50:03 PM

QUESTION:
I have a wood burning fireplace sgas pipe coming up in the middle of the fireplace for a wood log starter. I want to convert it to gas logs, but with the gas pipe coming up in the middle of the fireplace what is the best way to hook up a gas log system without moving the gas pipe? Most of the gas logs seem to come with a pan the lays flat in the bottom of the fireplace for the gas burners with a gas hookup on the side of the pan. I can do this because of the pipe coming up the middle.

ANSWER:
Over 15 years ago, before I started developing this website, I was a gas log installer and ran into this on many occasions...and came up with these solutions:

In most cases, the burner pan can simply be positioned directly in front of the gas pipe, which is the typical normal position anyway (with the backside of the burner just about in the middle of the fireplace). If the gas line is slightly forward from center or the fireplace is not deep enough to allow the burner to sit in front of the gas line, you can usually overcome the issue by building up the floor of the fireplace with some bricks (I always kept a few in my truck). Simply place the bricks loosely around the gas pipe with enough of them to allow the burner and grate to sit on top of them. Connect the burner to the gas line with the brass elbow (supplied with the log set) pointing towards the side of the fireplace. In cases where the pipe is projecting too high for this to work effectively, you may need to cut it down and rethread it. Once the burner and grate are in place on top of the bricks, you can cover them up with sand and then put a layer of black lava granules over the sand to make it look sharp.

If you email me some pictures and include the front width, back width and depth of the fireplace as well as the distance from the back of the fireplace to the front of the gas pipe, I will be able to help you out even more. Email pictures and info to: gregt@hansenwholesale.com

(284) ID#9244 Posted: 12/22/2011 3:36:37 PM

QUESTION:
I have a Peterson model MVFT24NL that did not have installation instructions. Can I get these on line or could I have some emailed to me? Thanks

ANSWER:
MVFT24NL is not the model number of a Peterson gas log. It is a model number from a gas log sold at Home Depot (which we do not recommend or support). Can you email me some pictures of the logs and burner system so I can verify if they are in fact Peterson logs?

Also, what is it you need to know about the installation. I am guessing you did not purchase the log set new and you are trying to install them...am I correct? If you can give me more details, I may be of more help. Email pictures to: gregt@hansenwholesale.com

(285) ID#9243 Posted: 12/22/2011 3:29:10 PM

QUESTION:
Can I burn wood on my gas fireplace? I do not have any logs in there just the log lighter with air mixture. Please advise.

ANSWER:
If you have a gas fireplace, you cannot burn wood in it. But, from the brief description you gave of your fireplace, it sounds like you have a wood burning fireplace with a log lighter in it, not a gas fireplace. Log lighters are used to start a real wood fire using the gas. However, I cannot be certain that this is what you have. Can you email me some pictures so I can make the determination?

mail pictures to: gregt@hansenwholesale.com
<(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/logsonly.asp">Read more about log lighters here!

FYI: Even if we determine that you have a wood burning fireplace, you should have a chimney sweep come out and inspect it before you burn anything in it. Use this link to <(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/installers.asp">Locate a Chimney Sweep In Your Area.

(286) ID#9242 Posted: 12/22/2011 3:09:46 PM

QUESTION:
I have a 4" round metal flu chimney. I assume a gas log cannot be used.

ANSWER:
You are correct, you cannot install a gas log into a gas fireplace that has a 4" vent. You need a real wood burning fireplace in order to use a gas log. What you have is a gas fireplace, which comes with its own proprietary burner and logs. These cannot be changed out or modified in any way without creating a safety hazard.

(287) ID#9241 Posted: 12/22/2011 3:05:10 PM

QUESTION:
I have been told that there is a good amount of creosote buildup in my chimney. Could I get a Natural gas log set and directly vent it through the back of the house?

ANSWER:
No, you cannot vent a gas log set directly out the back of your house if you want to install it into your existing fireplace. However, you may be able to use a <(Old Link Disabled): "/gas-logs/ventless/default.asp">Vent Free Gas Log and operate it with your damper closed (assuming you have a damper). My suggestion is to have your chimney cleaned so the creosote is no longer an issue. If you email me some pictures of your fireplace, I may be able to offer more insight. Email pictures to: gregt@hansenwholesale.com

(288) ID#9240 Posted: 12/22/2011 3:01:37 PM

QUESTION:
I recently purchased a CHRROG46-30-01P. I installed the burner and grate without the logs granules or embers. In testing the operation the igniter works well and after about 5-10 sec the pilot comes on the gas valve opens BUT the burner does not light imediatly it takes about 20 sec. The gas is lying low a foot in front of the unit and goes off with an eciting "woosh" and then looks great. Is this common for a naked burner. Will it work OK when I load the logs and granuals. If not what is prob.

ANSWER:
I am not surprised that you have experienced this issue without having added the sand and embers. The sand acts as a filter that slows down the movement of the gas and gives it the proper air to fuel mixture necessary to operate the gas log. Without the sand in place, the gas is probably being dispersed too quickly as well as being diluted by air. It will not ignite until there is enough concentration of gas around the igniter. Please add the sand and embers as per the installation manual and then try it again. If the problem persists, let me know.

(289) ID#9239 Posted: 12/22/2011 2:53:40 PM

QUESTION:
From what I read above, I dont think I can install ventless gas logs in our home - but want to ask to be sure. We have a 1931 built home with a gas stove in the fireplace.....it looks like gas logs but it really a natural gas stove. It does not put out much heat and the logs are not very realistic. The rest of the fireplace looks like masonary brick and there is a chimney that goes all the way through the attic - but the fireplace is definately not ment for wood - it is very shallow. thx

ANSWER:
You cannot install gas logs into a wood or gas stove. Gas stoves come with their own proprietary burner systems, which you cannot modify. You cannot install gas logs into a wood burning stove in almost any case. It is possible that what you have is a gas insert which has been installed into a wood burning fireplace. If that is the case, you may be able to remove the insert and install a gas log. Email me some pictures of your fireplace including one of the actual chimney termination outside and I may be able to offer more input. Email pictures to: gregt@hansenwholesale.com

(290) ID#9238 Posted: 12/22/2011 2:47:14 PM

QUESTION:
I have I belive a ventless odessa gas log and a fit remote- the remote will not work- control temp- flame height - cannot find my manual

ANSWER:
Odessa (Desa) is not a brand that we sell, recommend or provide support for. Please contact the manufacturer or the place where you purchased your log set for help with their products.

(291) ID#9237 Posted: 12/22/2011 2:44:39 PM

QUESTION:
can I order just the glowing embers? If so what is the total price and how do I order them? Thank You

ANSWER:
There are 2 types of glowing embers. Here are the links to them:

<(Old Link Disabled): "/home-fireplaces/model.asp?modelno=EM-1S&mfg=PL">R.H. Peterson EM-1S Super Embers (the best)
<(Old Link Disabled): "home-fireplaces/model.asp?modelno=EM-1&mfg=PL">R. H. Peterson EM-1 Ember Glow

(292) ID#9236 Posted: 12/22/2011 2:37:46 PM

QUESTION:
We have a gas log fireplace along on the north wall of our home. There is no chimney but a large round vent to the outside. It would ignite but go out after a short time or when there would be a large gust of wind. After several maintenance calls from a local "fireplace company" to check everything, they convinced me to replace the entire valve system. So, after a thousand dollars of work, it still does not stay lit and the company cannot fix it. I do not know the brand. Can you help?

ANSWER:
What you own is called a direct vent fireplace, which is not something that we sell, so I do not have the time to allocate to helping you trouble shoot the problem. I suggest you find the brand name and model of the fireplace and then contact the manufacturer to go over your situation. The info you need will be on a label somewhere inside the fireplace, usually on the floor of the firebox underneath the burner system. You can usually access this area by removing or folding down the bottom grill.

(293) ID#9235 Posted: 12/22/2011 2:31:26 PM

QUESTION:
Can ventless logs be installed where vented logs are currently installed for more heat ?

ANSWER:
Ventless logs have limitations on the type of fireplaces they can be installed in. If it is a masonry fireplace, the answer is most likely yes. If it is a prefabricated fireplace, you must refer to the owners manual or consult with the fireplace manufacturer to determine of ventless logs are approved for the model of fireplace you own.

There are also limitations based on building codes in your city. For example, ventless logs are not allowed in the entire state of California and in portions of Texas.

Can you email me some pictures of your fireplace? If so, I may be able to give you more direct answers. Also, let me know the city and state in which you live. Email to: gregt@hansenwholesale.com

(294) ID#9234 Posted: 12/22/2011 1:01:05 PM

QUESTION:
my fireplace (wood burning masonry) I want to convert to real fyre glass burner but fireplace is built into the chimney.How can natural gas line be installed?

ANSWER:
If you do not have a gas line currently installed into your fireplace, you need to contact a plumber to run the line. This can be an easy or difficult job depending on how far the gas line needs to be run and the accessibility of the fireplace. Be sure you find a plumber who is familiar with running a gas line to a masonry fireplace, otherwise you may end up spending more than necessary. I cannot give you any idea what a normal cost would be since every job is different. I suggest you get several quotes.

(295) ID#9233 Posted: 12/22/2011 12:51:39 PM

QUESTION:
I have a Concord Y-218A fan trying to figure how to get top light assembly to work.

ANSWER:
We do not recommend or sell Concord ceiling fans nor do we offer support for them. I suggest you contact the manufacturer by using this link: <(Old Link Disabled): "http://www2.concordfans.com/index.php/contacts/">Concord Ceiling Fans

(296) ID#9232 Posted: 12/16/2011 8:48:30 AM

QUESTION:
Do you offer free shipping on selected items due to the holidays or do you offer free shipping year around?

ANSWER:
We offer FREE shipping year around. However, the selected items we offer free shipping for will vary depending on the season. Right now during the holidays, we offer FREE shipping on the most items.

(297) ID#9231 Posted: 12/15/2011 5:15:06 PM

QUESTION:
I could not find a switch? on this fan to reverse directions.How do I accomplish that? Thanks for your time!

ANSWER:
There is a reverse button on the remote control, not on the fan. Look for the button that has 2 arrows pointing in opposite directions.

(298) ID#9230 Posted: 12/15/2011 5:04:49 PM

QUESTION:
I have a Valor 739 gas insert with radiant het. I would like to take the logs out and put in the fire glass. Can this be done and if so what would the cost be for the conversion?

ANSWER:
The type of fireplace insert that you own is a complete gas fireplace unit. This type of insert comes with its own proprietary burner system and logs and you cannot modify it or change it out for any other log set or gas burning system other than options supplied by the manufacturer. Valor does not offer any method of burning glass in this insert. The glass fires that we sell are made to be installed in wood burning fireplaces that have gas piped to them. They cannot be used in a gas fireplace insert. If you wish to have one of our beautiful glass fires, you will need to remove the Valor insert from your fireplace and then install the glass and gas burner systems that we carry.

Can you email me some pictures of your fireplace? I may be able to offer a little more insight once I see the actual application. Email your pictures to: gregt@hansenwholesale.com

(299) ID#9229 Posted: 12/15/2011 4:46:40 PM

QUESTION:
My room is 25long and I would like to use 2 Minka Aire Wing fans. Just reading that this fan is not recommended for use with 2 fans. Why?

ANSWER:
It is the control that is not recommended for use with more than a single fan. This holds true with virtually all remote controlled ceiling fans. The reason manufacturers (and us) do not recommend using a single remote to operate multiple fans is that there is almost always a syncing problem. The remotes are capable of transmitting their commands anywhere from 10 to 40 feet. The operating distance is very inconsistent because it is affected dramatically by the level of the batteries.

So at times it might work fine, but you will eventually come upon a day where one fan responds to the push of a button, but the other does not and you now have 2 fans that are out of sync...one off-the other on, one on high speed and the other on low or any other number of disperate modes. Getting them synced again requires you to walk around the room attempting to find a location where one fan responds to the control and the other does not so that you can get the modes to match up. So, we do not recommend using any single remote control or RF wall control to operate more than one fan in any case. Other websites or retailers will tell you differently...because it is entirely plausible to set both fans to the same frequency and make it work for a time. But as you may have gathered from the scenario I described, it will inevitably be the cause of much frustration.

Each of the Wing ceiling fans comes with its own remote control...so just use them independently and you will be much more satisfied.

(300) ID#9228 Posted: 12/15/2011 2:42:56 PM

QUESTION:
I currently have no embers in my fireplace. My wife is complaining because the flame is "too" blue and not enough yellow. Will the embers improve this look? If not do you have any suggestions as to how I get a yellow flame?

ANSWER:
Without knowing what type of gas burning fireplace you have, I cannot answer your question. For example, if it is a vent free gas log, you CANNOT safely add any embers to the burner unless the burner was designed for their use. It could cause the burner to create carbon monoxide (lethal odorless gas). If you can email me some pictures of your fireplace and the gas logs I may be able to give you a more direct answer or offer other suggestions. Email pictures to: gregt@hansenwholesale.com

(301) ID#9227 Posted: 12/15/2011 2:40:25 PM

QUESTION:
looking for old order black and white globe for fan light . it was a fan kit at lowes about 6 month

ANSWER:
Fans sold by Lowe's are usually the "Harbor Breeze" brand, which is their own house brand and not sold anywhere else. Often times, the glass shades are made specifically for the fan and there are no generic globes that fit. It is not uncommon that broken glass shades on these types of fans are not replaceable since Lowe's does not normally import replacement globes from China when they ship over their fans. If you can email me some pictures of your fan I may be able to offer some other insight. Email pictures to: gregt@hansenwholesale.com

(302) ID#9226 Posted: 12/15/2011 2:36:39 PM

QUESTION:
I inherited a gas log system with a "U shaped" burner. It does npt whistle- imakes a roaring noise if the gas volume is turned up to a large flame. I the burner assy may be home made or old. can I just drill more small burner holes in it to solve the problem?

ANSWER:
I cannot recommend that you drill holes into an existing gas log burner system. Certainly the manufacturer would tell you that it would void the warranty and likely cause a potential hazard of some sort, since it is no longer designed the way they tested it for performance. If it was home-made, I certainly must suggest that you do not use it since it has not been deemed safe by any standard. If you can email me some pictures of your fireplace and the burner, I will be happy to make some suggestions. Email pictures to: gregt@hansenwholesale.com

(303) ID#9225 Posted: 12/15/2011 2:33:20 PM

QUESTION:
I have a basic remote gas log now, but it does not work. What si a problem? Manually we can light, but we try to use a remote control and push the button "on", but sound like switch on can be heard, but there is no respoonse to the fire place. We purchased the house recently and we use it by ourselves first time.

ANSWER:
There are too many different brands and models of remote gas logs on the market for me to offer any help without knowing what you have. Can you email me some pictures of your fireplace as wall as one of the remote control so I can see if I can identify it? Email pictures to: gregt@hansenwholesale.com

(304) ID#9224 Posted: 12/15/2011 2:31:09 PM

QUESTION:
what do I idenitfy who made my ceiling fan?

ANSWER:
Almost all ceiling fans have a label attached to the top of the fan motor or motor housing. If it is a hugger fan, you will have to remove the fan from the ceiling to find the label. If it hangs from a downrod, you can usually get up on a ladder and tilt the fan to look at the top of the motor and view the label. If all else fails, email me a picture of the fan and I'll try to give you more insight. I will also want to know what it is that you are trying to accomplish once you find the make and model. Email pictures to: gregt@hansenwholesale.com

(305) ID#9223 Posted: 12/15/2011 2:27:54 PM

QUESTION:
Hi - I am looking for a shade that I can use with an antique two-bulb ceiling fixture. How does this attach to the fixture? Can it be supported by the bulb?

ANSWER:
The glass shade you are referring to on our website are held in place by thumb screws and are designed for typical ceiling fan light fixtures. Some household lighting fixtures also accommodate this type of glass shade, but they are not designed to be supported directly by the light bulb.

(306) ID#9222 Posted: 12/15/2011 2:23:31 PM

QUESTION:
We bought this fan for our baby room and absolutely love it. However, the contractor did not know about the 3 wire installation and installed the fan using only two wires (he did not use the provided switch as there were 2 wires). Now, the fan is continually working and we are unable to shut it off. The light switch on the wall turns both the fan and light on. Is there a way to install a toggle switch on the side fo the fan to shut the fan on and off? What other options do we have?

ANSWER:
Minka Aire makes an upgraded wall control that is compatible with your fan that works from a single hot wire (2 wire installation). It is model WC223 and is shown as an option on our website when you view the fan product page and click on the "controls" button. Here is a link directly to the optional control where you can order it: <(Old Link Disabled): "/model.asp?ItemID=23628">Minka Aire WC223 Remote Wall Control.

The main difference between this control and the one that comes with the fan is that the control actually sends a radio frequency signal to the fan just like a remote control. So there is a receiver unit that comes with the control and has to be mounted to the ceiling fan inside the canopy. The receiver is wired between the wires that come from the ceiling and the wires that go to the fan. So in order to use this control, you must install the receiver unit.

Minka Aire also offers an optional remote control that works with the Spacesaver ceiling fan, which also requires a receiver unit to be installed in the fan...so the wall control option is likely your best choice. In any case, here is a link to the remote control: <(Old Link Disabled): "/model.asp?ItemID=23593">Minka Aire RC223 Ceiling Fan Remote Control.

Both controls come with the receiver, which you will see in the pictures.

(307) ID#9221 Posted: 12/6/2011 8:04:12 PM

QUESTION:
We have just built a home on a VERY WINDY point. Our porch ceiling fans blades have already broken off from the wind. Is there a brace or some way we can have an outdoor ceiling fan and survive the strong winds?

ANSWER:
No, there is no brace for outdoor ceiling fans that helps protect them from wind. Broken blades and blade holders are very common in windy conditions, particularly for those who have purchased lower quality fans from home centers like Home Depot or Lowe's. Even some of the better quality brands still have problems in windy conditions.

Because I get so many questions about things like this, I have written editorial on our website to help our customers make better decisions when shopping for their fans. Please read the info on our outdoor ceiling fans page as it directly addresses your problem. The info about high winds is about half way down the page: <(Old Link Disabled): "/ceilingfans/outdoor/default.asp">Outdoor Ceiling Fans for Windy Conditions.

(308) ID#9220 Posted: 12/6/2011 1:46:47 PM

QUESTION:
I am looking for 5 shades -- 4 - 2.25 and one 3.25 . Do you have 5 shades that match? Any sets at all?

ANSWER:
5 light fixtures with 3.25" and 2.25" glass shades are a rarity any more with ceiling fans.

My suggestion would be to take a look at the options from Ellington. Here is a link that will show you <(Old Link Disabled): "/ceilingfans/fanglass/default.asp?Mfg=ET&CurrPage=1&PerPage=50">all Ellington glass options on a single page, which will make it easier to look at both 3.25" and 2.25" shades.

Here are a few matching sets you will find there.

Set #1
<(Old Link Disabled): "/model.asp?ItemID=11317">2.25" Outer shades #590
<(Old Link Disabled): "/model.asp?ItemID=11338">3.25" Center #750C

Set #2 - Center goes with both outer shades<(Old Link Disabled): "/model.asp?ItemID=11339">2.25" Outer shades #755C
<(Old Link Disabled): "/model.asp?ItemID=11349">2.25" Outer shades #778CR
<(Old Link Disabled): "/model.asp?ItemID=11198">3.25" center #137C

Other sets - These center shades will work with most of the 2.25" outer shades that are frosted:<(Old Link Disabled): "/model.asp?ItemID=11307">3.25" center #500W
<(Old Link Disabled): "/model.asp?ItemID=11306">3.25" center #500E

(309) ID#9219 Posted: 12/5/2011 5:52:17 PM

QUESTION:
WHat are the CFM compared to the Keistone?

ANSWER:
The 60" Fanimation Keistone produces 6,466 CFM while the 60" Fanimation Landan produces 6134 CFM. They both have super efficient DC motors, so they use very little electricity. The Landan is ENERGY STAR qualified and the Keistone is not. All in all either fan is a great choice. I will note that the Keistone is also available in a 72" version, which provides 8,895 CFM and is even more energy efficient, so if you have a very large room, this might be the best choice.

Here is a page that compares the specifications of all 3 of these fans side by side: <(Old Link Disabled): "/ceilingfans/ceilingfancomparisons.asp?fanlist=FPD8089BA,FPD8087BA,FPD8088BA">Compare the Keistone to the Landan.

(310) ID#9218 Posted: 12/2/2011 1:08:33 PM

QUESTION:
Can I leave my vented gas log burning for long periods of time - 24 hours plus? Is there any thing that would cause a gas fireplace to "over heat"? We had an extended power outage and I wondered about burning the fireplace for that long of time.

ANSWER:
There may be no issue with leaving your gas logs on for extended periods of time if you have a wood burning fireplace with a Peterson gas log in it. But I cannot say for sure without knowing the type of fireplace and gas log you actually have. Can you email me some pictures of your fireplace? If so, email them to: gregt@hansenwholesale.com and I will try to give you more direct advice.

(311) ID#9217 Posted: 12/2/2011 1:05:12 PM

QUESTION:
Can I replace my single line burner with a new two or three burner providing front , more realistic flame? Please recommend burner to order for 24" logs.

ANSWER:
It sounds to me like what you have is not a gas log burner, but a log lighter. Log lighters are a single tube with holes in it that is designed to use your gas to start a real wood fire. If this is what you have, then we can certainly hook you up with a real gas log burner system that will give you a much more natural and enjoyable looking gas fire. For more information about log lighters, please visit this page on our site: <(Old Link Disabled): "/gas-logs/logsonly.asp">Gas Fireplace Log Lighters

If you can email me some pictures of your fireplace, I will be able to confirm what you have and/or offer other suggestions. Email: gregt@hansenwholesale.com

(312) ID#9216 Posted: 12/2/2011 1:46:46 AM

QUESTION:
Can you get the Casablanca Stealth Ceiling Fan Model 3268Z with an IR sensor for the remote instead of a radio frequency? I am looking for a high performance ceiling fan (DC Motor or comparable) at least 54 inch or larger diameter in a graphite or rubbed bronze color that will work with an IR all in one remote. I would also prefer an uplight and downlight feature. I like the look of the above mentioned fan with metal and wood combination but a clean sleek look to it.

ANSWER:
Casablanca does not make any remote controls that use infrared light. As a matter of fact, almost all ceiling fan remote controls now use radio frequency due to the unreliability if IR remotes as well as the short range in which they operate. In the past, it was difficult to get an IR remote to work consistently because you had to aim it just right. The radio frequency remote controls used today do not have to be aimed and work from over 2 times the distance. The only problem with RF remotes is that sometimes there are conflicts between the frequency of the remote and that of other devices in the home...or even a neighbor. Because the frequency can be changed, these problems are usually easily solved.

Was there a particular reason why you want an IR remote instead of an RF remote?

(313) ID#9215 Posted: 11/28/2011 2:42:22 PM

QUESTION:
my home is 10 yrs old and we have been changing all fans to antique brass. in our master bath there are 2 existing lites, the jboxes SEEM to be only nailed,supported from one side so my first install seems to lean...question, is there a easy fix to get support to the other joist for the other side of the jbox without having to cut up sheetrock ? its the bottom floor of 2 story.

ANSWER:
You can use an adjustable fan brace. To install one, you would remove the junction box from below. Insert the brace into the ceiling through the hole where the j-box was. Twist it so that it expands until it is wedged between the 2 joists. Use the bracket that comes with the fan brace to attach the junction box to the brace and then install your fan. There are a couple braces to choose from and here are the links:

  • <(Old Link Disabled): "/model.asp?ItemID=18811">Heavy Duty Fan Brace
  • <(Old Link Disabled): "/model.asp?ItemID=18834">Cheaper Fan Brace
  • <(Old Link Disabled): "/model.asp?ItemID=19470">Nail directly to joist flat junction box
.

(314) ID#9214 Posted: 11/28/2011 12:14:04 AM

QUESTION:
What is holding the wood to the rod? Is it a heavy duty bracket because it seem like the wood would be extremely heavy.

ANSWER:
There are 6 very sturdy metal brackets connecting the wood pieces to the rod. It is very sturdy construction and quite well crafted, particularly for the current price.

(315) ID#9213 Posted: 11/27/2011 11:59:36 PM

QUESTION:
I have a chtg-10-15m-p ventless gas logs with Manchester 420# gas cylinder with Fisher R532BCF regulator. My pilot has been lite for 4 weeks and I have only used the gas logs for heat 3 times in the mornings. I had about 70% gas in my 100 gal. tank. Today the pilot light had a roaring noise so I turn the pilot off. I checked my gas level and the gauage showed only 10%. Can you solve my gas loss.

ANSWER:
We do not offer support for gas logs that are not purchased from us. However, I have created an application that allows you to calculate the cost to burn gas logs and gas consumption based on the BTU of the gas log set. There is also a calculator for the gas consumed by the safety pilot. Feel free to use these calculators to your needs using this link: <(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/gas-log-burn-cost.asp">Gas Log Cost To Operate Calculations. I will say that based on the info you supplied, I might suggest there is a leak in your gas line between the tank and the fireplace. I would assume you would smell it in the house if the log set was leaking. It is not likely that the safety has used that much gas...unless it was grossly maladjusted.

(316) ID#9212 Posted: 11/27/2011 11:52:58 PM

QUESTION:
my batteries keep dying after 2 3 days for the ignition to light for my ventless insert model fp090130b from menards

ANSWER:
I am sorry to hear about the difficulties you are experiencing with your gas logs. Unfortunately, we do not recommend or offer support for the brands of gas logs sold at home centers and mass merchants. We are happy to answer any questions you might have about the R. H. Peterson logs that we supply, and will in fact be here to help you should you decide to purchase logs from us. Please contact Menards about any questions you have about their products.

(317) ID#9211 Posted: 11/26/2011 7:50:25 PM

QUESTION:
What are other comparable fans that are WET rated and 52" or larger? Looking to stay around 200 bucks but want to see alternatives. Does this Carrera veranda fan come with a warranty? We don't know Emerson very well so are looking for alternatives. Thanks!

ANSWER:
Here is a link to our selection of <(Old Link Disabled): "/ceilingfans/outdoor/fansearch.asp?sbType=Wet">Outdoor Wet Rated Ceiling Fans. You can use the filters on the left side of the page to narrow down your choices based on size, finish and style. The default sort is by highest quality and performance, so you will automatically see the models we recommend first (within the top 20 results). If you want specific advice, please call us and we will be happy to go through the various options and compare them for you. If you want specific advice, please call us and we will be happy to go through the various options and compare them for you.

FYI: The Carrera Veranda is a fantastic outdoor wet rated ceiling fan. Great quality and performance, making it one of your best choices in this price range. Emerson Electric is one of the oldest ceiling fan manufacturers having started making ceiling fans in the USA in 1895, just a few years after Hunter. They make a much higher quality product than most other ceiling fan manufacturers and are only sold at ceiling fan specialty shops rather than mass merchants, which is why they are less recognized by the average consumer. To find out why Emerson ceiling fans are a great choice, <(Old Link Disabled): "/ceilingfans/emerson/about.asp">read about Emerson Ceiling Fans here!. You may also want to read this article: <(Old Link Disabled): "/ceilingfans/bestfans.asp">Who Makes the Best Ceiling Fans.

(318) ID#9210 Posted: 11/26/2011 12:46:57 PM

QUESTION:
Looking for Hunter outdoor deiling fan #21955

ANSWER:
The Hunter fan model 21955 is the Hunter Mariner, which is a low end fan that Hunter makes exclusively for Home Depot. We do not sell or recommend this particular Hunter fan. Please call us and we will be happy to help you choose a higher quality fan that is reasonably priced. We have over 2,000 ceiling fans to choose from, many of them being rated for use outdoors. Call: 1-800-201-1193 and we will be happy to discuss the differences between higher quality fans and those made for and sold by mass merchants.

(319) ID#9209 Posted: 11/26/2011 12:43:25 PM

QUESTION:
I have a heatilator mh36a model gr4, the back part # 17177b always cracks by the end of winter, is there a better part for this firplace?

ANSWER:
I am sorry, we do not sell or offer support for heatilator fireplaces. Please contact Heatilator directly for questions about their products. You can find them online here: <(Old Link Disabled): "" target="_blank">www.heatilator.com.

(320) ID#9208 Posted: 11/26/2011 12:42:02 PM

QUESTION:
order 20262 is natural gas, just verifing

ANSWER:
Yes, your order was processed correctly and your gas logs will be shipped set up to burn natural gas.

(321) ID#9207 Posted: 11/26/2011 12:40:12 PM

QUESTION:
DEAR SIRS / MADAMS, I'M INTERESTED IN THE kingsman LOGF24 log set. COULD YOU PLEASE LET ME KNOW HOW MUCH IT WILL COST AND HOW LONG IT WILL TAKE FOR THIS ITEM TO SHIP TO GREECE? THANK YOU IN ADVANCE, VASILIOS

ANSWER:
Sorry, we do not sell or recommend Kingsman gas logs, nor are they made with burners that are appropriate for the gas in Greece. You need to buy gas logs that are made for and sold in your country.

(322) ID#9206 Posted: 11/26/2011 12:38:07 PM

QUESTION:
VENTED GAS LOGS, JUST MOVED IN AND TURNED ON FIREPLACE WITH FLUE OPENED AND ODOR OF KEROSENE. DO I NEED NEW GASLOGS

ANSWER:
Please email me some pictures of your fireplace and gas logs so I can see what you have and how they are installed. Email pictures to: gregt@hansenwholesale.com

(323) ID#9205 Posted: 11/26/2011 12:36:10 PM

QUESTION:
My Real-Fyre is bout 10 years old it is a RG5-24 model, I need to replace the "safety control valve" part number SV-12. Can you advise where I may be able to purchase this part? Thanks

ANSWER:
We can sell you an new safety valve. Please call us at 1-800-201-1193 so we can go over your options, because there are now quite a few more than there were when you originally purchased your logs.

(324) ID#9204 Posted: 11/26/2011 12:34:37 PM

QUESTION:
Trying to find information to convert wood burning Intertherm wood burning prefabricated fireplace Model BM36HCD in a manufactured home to liquid propane. Front Width = 40", Back Width = 27.25", Depth = 20.25". 1) Size of Logs? 16"? 2) Can LP be plumbed in from underneath or must it come in through the side? 3) Vented or Ventless logs (goal is heat vs. decorative) 4) Existing fireplace has optional blower kit. Can we upgrade it? Any product suggestions for this application is appreciate

ANSWER:
Here is a copy of the owners manual for your fireplace: <(Old Link Disabled): "http://www.nordyne.com/literature/BM36HCII.pdf" target="_blank">Intertherm BM36HCD Installation Manual. On page 2 you will not that it is clearly stated you CANNOT burn Vent Free gas logs in your fireplace, but vented gas logs are OK. The size of the logs you choose is going to depend on the type of controls you choose, so I would suggest you give us a call and have us help you make the size and control selection. As far as how the LP gas can be plumbed, it must come into the fireplace from the left or right side and there will be a knockout on either side to accommodate the entry. As far as where the LP tank can be located, that is going to be up to your local building official, or fall under state building codes, so be sure you have a plumber do the installation so they can do it up to code. Regarding upgrading the blower, the only options are those made by Intertherm, so you would need to contact them to see if there are any options other than what you have.

(325) ID#9203 Posted: 11/26/2011 12:26:17 PM

QUESTION:
Can this fan be operated with remotee control? Can it be added at a later date? Will it accept a extention from a old hunter unit IE 24 year old cast motor type? thanks Chuck

ANSWER:
Yes, you can add a remote control to the Hunter Paramount XP. I would recommend buying a new downrod since there have been changes in the way they are threaded and attached over the years. You can select the downrod and remote by clicking on the appropriate orange buttons below the picture of the fan on the product detail page where it says "Choose custom options here".

(326) ID#9202 Posted: 11/26/2011 12:24:01 PM

QUESTION:
I am trying to determine if the Glow Fire gas logs model 2 A is vented or non-vented. They are 24000 Btu and appoximately ten years old. Please respond to kstrange@lipan.net as sone as you can. Thanks.

ANSWER:
Please email me some pictures of the logs and burner system so I can make the determination. Email pictures to: gregt@hansenwholesale.com

(327) ID#9201 Posted: 11/26/2011 12:23:04 PM

QUESTION:
We have a gas fireplace with a glass screen, which gets very hot. We need a screen to put in front of the fireplace to keep our daughter from touching the hot glass. Would this screen do that?

ANSWER:
Sure, it would be fine. However, it is not a very heavy screen, so I would recommend finding a way to hook it to the wall so she cannot pull it over. You can put a couple of screw hooks in the wall and just tie it to them.

(328) ID#9200 Posted: 11/26/2011 12:20:56 PM

QUESTION:
I want a ceiling fan overhead of my bed to be able to feel the air blowing on the bed... is a 52" fan for "up to 20X20 rooms" not going to do that but rather blow air outside of the blade radius? Or will it work? My room is in the 13"X15" range.

ANSWER:
A 52" ceiling fan will work just fine if it is installed directly above the bed...or very close to that. The majority of airflow that you feel from a ceiling fan is in the column of air directly beneath the fan that is the diameter of the blade span. The further away from that column of air you get, the less air you feel (dramatically). Your room is about the same size as my bedroom and I have a 52" fan installed just over the foot of the bed and it works perfectly. Just make sure you buy a good quality fan that has an airflow rating over 6,000 CFM and you will be quite satisfied. BTW, a 52" fan is too small for a 20 x 20 room. A room that size should be using a 60" to 72" fan.

(329) ID#9199 Posted: 11/26/2011 12:17:09 PM

QUESTION:
I have a Vermont casting wood and coal burning stove, Can I install gas logs with the complete valves in my stove.

ANSWER:
No, you cannot install any gas log into a wood burning stove. Wood stoves do not have the same type of chimney system as is required for a gas log since they operate on a lower draft. They also are designed to be burned with the doors closed in most cases (except for some Vermont Castings stoves), which is not allowed for gas logs. Finally, the burning chamber will get too hot and most likely melt the safety pilot valve. If you can find the owners manual for your stove, you will find it clearly noted that you CANNOT install a gas line or gas log in it. Bottom line is, it is not safe.

(330) ID#9198 Posted: 11/26/2011 12:14:33 PM

QUESTION:
Do you have vented gas logs for propane gas?

ANSWER:
All of our gas logs are available in either Natural Gas or Liquid Propane. When searching for your logs on our site, simply select Propane on the left side navigation to find them. Or, on any of the gas log product detail pages, you can switch the gas type from Natural Gas (default) to LP using the dropdown select menu on the upper right side of the page above the price and add to cart features. Or, just give us a call and we will be happy to help you choose your gas log set with the appropriate burner system for Propane.

(331) ID#9197 Posted: 11/26/2011 12:10:25 PM

QUESTION:
my customer has a g18-24-30-15p serial #3696s3 their has changed from propane to nat. gas weneed to know were to get anat gasgas valve and pilot assemblyor a change over kit from lp to nat our bus. is in elizabethtown pa. my main supplyer is the r e micheal co. for must all h v a c parts grwand grw co.108 hess rd. elizabethtown pa. 17022

ANSWER:
We can supply you with the parts you need. If you want to use the same type of variable flame control, we recommend using the APK-17 safety pilot, which is a newer less expensive, more reliable version of the control you have. Please call us and we will make sure you get everything you need to make the conversion.

(332) ID#9196 Posted: 11/26/2011 12:08:53 PM

QUESTION:
I live in an old home w a wood burning fireplace. The opening is rectangular & no flue is visible. The prev owner installed gas logs w manual gas knob. Newspaper has been stuffed in the opening. 1st Im not sure if these are vented or non vented logs? I can't see any sort of markingson the logs or stand. I burned these logs & all was fine for awhile. After awhile they have started to burn rich (soot) on logs but no odor or anything in the air. Can the chimney be closed off. What to do?

ANSWER:
Please email me some pictures of your fireplace and logs from different views so I can see what you have. Email pictures to: gregt@hansenwholesale.com

(333) ID#9195 Posted: 11/26/2011 12:07:21 PM

QUESTION:
I have a g45 series triple t burner "real frye". Do you sell an automatic remote starter that can be installed on the existing unit?

ANSWER:
Yes, we sell several different types of remote control safety pilots that are specifically designed for and can be added to your Peterson G45 burner system. Please call us at 1-800-201-1193 and we will be happy to help you choose the one that is best for your needs and budget.

(334) ID#9194 Posted: 11/26/2011 12:06:04 PM

QUESTION:
would like to order a ceiling fan from an agent I live in canada what number can I call?

ANSWER:
For those who live outside the continental USA and cannot reach us through our 800 number, please call us at: 1-562-594-1249.

(335) ID#9193 Posted: 11/26/2011 12:04:54 PM

QUESTION:
I have a gas fireplace that I purchased in 2006 from Yankee Fireplace and Grill in Middleton, MA 01949. I have dealt with alot of soot on the outside of my home from the fireplace and now am dealing with an excessive amount of soot on the pane of glass. What is causing this?

ANSWER:
There are many things that can cause a gas fireplace to generate soot. Sounds like you have a direct vent gas fireplace, which is not a product that we sell or provide support for. You need to have a professional come out and run some diagnostics to make sure your fireplace is operating properly. I would suggest contacting Yankee Fireplace, since you bought it from them. If they are not willing to provide this service, then visit this website to find a local fireplace professional who is qualified to service it: <(Old Link Disabled): "www.nficertified.org" target="_blank">National Fireplace Institute - www.nficertified.org

(336) ID#9192 Posted: 11/26/2011 12:00:24 PM

QUESTION:
Is it correct when turning on a ceiling fan, if you want the slowest setting too select the fastest first let the fan build up some speed then turn the ceiling fan down too the slower setting. I believe that turning the fan too the slowest setting first will labour and stress the motor. thank you.

ANSWER:
It does not matter whether you start your ceiling fan on the highest or lowest setting, providing you have a quality ceiling fan. Cheaper fans from home centers may wear out if they are always started on the lowest setting, but we have had no issues with the fans we sell starting them in this manner. As a matter of fact, some of our fans are actually set up to start on the lowest speed.

(337) ID#9191 Posted: 11/26/2011 11:58:38 AM

QUESTION:
I just had a Peterson Model G46-24-17 that I purchased from your site installed in the wood burning fireplace in my master bedroom but whenever I use it the room fills with a "burnt gas" odor that necessitates my opening windows and using a fan (damper is open). Is this simply because the product is new and this effect will end soon or is there some problem with the set-up or product? Thanks

ANSWER:
All gas logs will produce a noticeable odor when they are first installed. We suggest you open windows in your home and burn them on high for about an hour to burn off any excess oils and cure the paint on the burner. After this initial burn in period, the odor should subside. If the odor continues, then there could be a problem with the installation or it could be that your fireplace simply does not draft very well. I would be happy to take a look at the installation to see if anything appears to be wrong. Just email me some pictures of your fireplace and log installation so I can take a look. Email pictures to: gregt@hansenwholesale.com

(338) ID#9190 Posted: 11/26/2011 11:55:17 AM

QUESTION:
I have a traditional wood burning fireplace that has been plumbed for natural gas before I bought the house. The key is on the floor and I turned it on and it works. There are not any gas logs in the fireplace. Can I just buy the logs without a burner?

ANSWER:
The odds are that the burner you have in your fireplace is a log lighter, not a gas log burner. Although we do sell just the logs, you are most likely going to want to buy a gas log burner system if you want them to burn in a realistic manner and be happy with the look. Read more about this here: <(Old Link Disabled): "/gas-logs/logsonly.asp">Can I buy just the logs?.

(339) ID#9189 Posted: 11/26/2011 11:53:21 AM

QUESTION:
Bedroom ceiling fan - need one that is extremely quiet. What brand or specifications would you recommend.

ANSWER:
Any of the fans on our site that have a quality rating of 4 or 5 will run dead quiet and are great for bedrooms. Without knowing the size of the bedroom, I cannot make any specific recommendations. For more info and recommendations, please read more about <(Old Link Disabled): "/ceilingfans/bestfans.asp">Who makes the best ceiling fans.

(340) ID#9188 Posted: 11/26/2011 11:50:58 AM

QUESTION:
Does the gas coal grate set put off heat or are these purely decorative? Do you have anything similar if no, that does heat?

ANSWER:
The gas coals operate just like vented gas logs. They do produce a little heat, but you have to be right in front of the fireplace to feel it. It is not enough to depend on for heating a room. If you need your fire to heat your room, then you will need to consider vent free gas logs, but there are some negative attributes that you must be aware of before you purchase them. For more information, read this: <(Old Link Disabled): "/gas-logs/vented-vs-ventfree.asp">Vented -vs- Vent Free Gas Logs.

(341) ID#9187 Posted: 11/26/2011 11:47:52 AM

QUESTION:
I am interested in buying (2) minka air flyte F531-L-BN-MG fans to be used side by side in the same room. Will (1) wall control transmitter control both fans if all 16 set code combinations are the same on the transmitter and both receivers?

ANSWER:
It is possible to operate 2 fans from a single wall control, but not recommended by us or the manufacturer. The reason is that the transmitters only operate between 30 and 40 feet from the fan and as you get further away, the less reliable the communication will be between the transmitter and receiver. The odds are that your fans will become out of sync and you will end up quite frustrated trying to turn them both on and off at the same time. My suggestion would be to purchase separate remote controls for each fan so that you can operate them independently with no frustration. This way you do not have to wire an additional wall control for the second fan.

(342) ID#9186 Posted: 11/23/2011 7:31:14 PM

QUESTION:
I HAVE A PETERSON M0DEL G5 -04-11MP SERIAL#299335 DO YOU HAVE AN ACCESSORY FOR A HEAT CIRCULATOR OR SOMETHING TO BLOW THE HEAT INTO THE ROOM? THANKS

ANSWER:
Peterson does not manufacture or recommend using a heat circulating device with their logs. It will disrupt the burner system and can cause carbon monoxide to be blown into the room. So we do not carry any heat circulators for our gas logs...and suggest you do not use one. Vented gas logs are considered decorative gas appliances. If you need heat, you may want to consider changing to <(Old Link Disabled): "/gas-logs/ventless/default.asp">Vent Free Gas Logs.

(343) ID#9185 Posted: 11/23/2011 7:26:51 PM

QUESTION:
What is AGA approved ?

ANSWER:
AGA stands for the American Gas Association. Some gas appliances are tested and approved by the AGA. Others are tested to ANSI standards while others are RADCO approved. Some cities require either AGA or ANSI approval. The gas goals are a decorative gas appliance that does not meet these requirements, so just be sure you check with your local building official before you purchase it. It is still safe to operate, but just does not have the added expense required to have the AGA label on it.

(344) ID#9184 Posted: 11/23/2011 7:23:07 PM

QUESTION:
I bought the Peterson Charred oak gas logs 24in. in sept. 2011. The weather has been warm and I haven"t used my fireplace very much and always on medium setting. I had my propane tank filled in Sept with 93.5 gallons. I am only guessing on the high side the number of hours i have had my gas logs at 25 hours and now my tank reads that I have used 25.10gallons. I called my gas company and they said that if I do not have a gas leak then I have used that much and it was my gas logs. Is that possibl

ANSWER:
It is quite possible. A typical 24" gas log will have a 90,000 BTU burner. I gallon of LP gas is equivalent to about 91,500 BTUs. So you will burn about 1 gallon per hour if the logs are on their highest setting. So after 25 hours you will most likely burn 25 gallons. You can read more about this here: <(Old Link Disabled): "/gas-logs/gas-log-burn-cost.asp">How much does it cost to operate gas logs?. You will also find a cost calculator on that page where you can enter the BTUs of your burner and calculate the amount of gas it will consume.

(345) ID#9183 Posted: 11/23/2011 7:15:49 PM

QUESTION:
I have a gas start see through fireplace.. 16 in depth, width 24 inch front and back. Have had problem with burning wood due to smoke leaving firebox and going into house (cold air return issue) Am thinking about going with vented ceramic gas logs. Am I able to use existing gas start pipe and just put the ceramic logs on my log rack? Also, would there be concern about fumes or smoke leaving firebox using ceramic logs?

ANSWER:
We do not advise using a gas log lighter for a gas log set. It will cause a great amount of soot to build up on the logs rather quickly, plus it will not give you a very realistic flame like our burner systems. Please read more about this on our site here: <(Old Link Disabled): "/gas-logs/logsonly.asp">Can I buy just the logs?.

Regarding your poorly drafting fireplace, gas logs burn very much like real wood. So if you are having drafting problems with a wood fire, you will most likely have the same issue with a gas log. I might suggest that you consider using a vent free gas log instead. You can see them here: <(Old Link Disabled): "/gas-logs/ventless/default.asp?FPType=SeeThru">See thru vent free gas logs.

(346) ID#9182 Posted: 11/23/2011 7:09:50 PM

QUESTION:
HI, I got a new fan from you guys from lows and it didnt come with a instructions to program the remote i was wondering if i could get instructions by email?

ANSWER:
Sorry, we do not sell fans form Lowes. They have their own brand of fans called Harbor Breeze. Please contact Lowes for any questions you have about their products.

(347) ID#9181 Posted: 11/21/2011 1:39:42 AM

QUESTION:
I have Majestic Woodburning fireplaces (SR42A and a BR36) and want to know if the Peterson VENTLESS gas propane logs would work SAFELY in these units? Or, does a ventless log set require any special fireboxes? I had Peterson logs before and would be my choice. Thanks for your help.

ANSWER:
Both of your Majestic fireplaces can have either vented or vent free gas logs installed. If you choose vent free logs, be sure to look at the clearances to a combustible mantel and the hood requirements for the fireplace if you do have a mantel that projects out beyond the fireplace opening. Here are links to the installation manuals in case you do not have them handy. Refer to page 18 of each manual for instructions about gas logs:

<(Old Link Disabled): "http://lib.store.yahoo.net/lib/yhst-85157807491896/sc42a_inst.pdf" target="_blank">SR42A: http://lib.store.yahoo.net/lib/yhst-85157807491896/sc42a_inst.pdf
<(Old Link Disabled): "http://literature.mhsc.com/majestic/manuals/7412944_BR_BC_27.pdf" target="_blank">BR36: http://literature.mhsc.com/majestic/manuals/7412944_BR_BC_27.pdf

(348) ID#9180 Posted: 11/21/2011 1:25:14 AM

QUESTION:
We have a Superior fireplace model number HC3820A in our home that was built in 1997. We burn wood in our fireplace. I think it is called "zero" clearance fireplace. We would like to consider a gas log set. The Peterson gas logs with "river stone" is contemporary. Would this be appropriate for our fireplace? The opening width is 34 inches which tapers to 24 inches across the back wall.

ANSWER:
You most certainly can install a Peterson gas log or gas burning river stones in your fireplace. I would suggest that you call and speak to one of our representatives who will be happy to help you choose the right size burner and best control system for your fireplace so that you know it will work out beautifully.

(349) ID#9179 Posted: 11/21/2011 1:16:41 AM

QUESTION:
Can i use any light fixture kit on my hunter celing fan?

ANSWER:
No, Hunter has their own way of mounting light fixtures to their fans, so other brands will not fit. The finishes rarely match either.

You will need to purchase a Hunter fixture for your Hunter fan. But also, you must be sure that Hunter even makes fixtures that fit your particular model. Do you know the model number of the fan you own? If so, let me know and I'll see if I can’t check to see what fits your fan. Or try emailing me some pictures of your fan. Email to: gregt@hansenwholesale.com

(350) ID#9178 Posted: 11/21/2011 1:15:11 AM

QUESTION:
Are downroads interchangeable across brands. We will replace (ordering soon) some old hunters with the Minka aire I52 and are hoping to keep the original downrods. Colors match, but I wonder about diameters and threads. thanks!

ANSWER:
No, downrods are not typically interchangeable between brands...and particularly between Hunter and other brands. Yes, the threads and diameter are different, as well as the drilled holes and location of the holes that are used to mount the fan to the pole. You will need to purchase a new downrod and use it along with all of the mounting hardware that comes with the Minka Aire fan.

(351) ID#9177 Posted: 11/21/2011 1:13:25 AM

QUESTION:
Need advice to remove ceiling fan Casablanca Model No. CB 184440 from the ceiling. The fan is so tight to the ceiling I cannot get a screwdriver between the fan to get to a slot in the cover that is against the ceiling. I can see a screw in the slot but cannot get to it. Do I have to take the fan apart? Or what?

ANSWER:
Not sure what model of Casablanca fan you have since the model number you supplied is not a Casablanca model number. Regardless, my suggestion is that you tilt the fan away from you as you attempt to remove the screw. The fan sits in a ball that can rotate up to 30 degrees when you push on it. Be careful not to bend the blade irons by pushing on the blades. I would remove the blades first for that matter to make it easier. Also, it is best if you use a very short phillips head screwdriver.

If you email me some pictures of your fan, I will most likely recognize it and may be able to offer a different tip, or at least confirm that my advice was correct. Email pictures to: gregt@hansenwholesale.com

(352) ID#9176 Posted: 11/21/2011 1:11:46 AM

QUESTION:
Find Hamilton Bay UC7078T controller

ANSWER:
Hampton Bay is sold only by Home Depot (it is their own house brand). Please contact them for questions you have about their products. We do not have any documentation for Hampton Bay ceiling fans nor do we recommend or offer support for them.

(353) ID#9175 Posted: 11/21/2011 1:09:50 AM

QUESTION:
This is the most informative website I have visited today regarding propane logs for vented stoves! THANKS! I have a free-standing vented "heating appliance" stove converted from natural gas to propane (with company parts, NOT universal parts). The logs look fake. I added platinum glowing embers on the grate in front of the window (according to the owners manual), nice. Can I add RealFyre charred oak branches around the edges (away from direct flame) for a more realistic look?

ANSWER:
I cannot recommend adding anything to your fireplace other than what the manufacturer allows for in the installation manual. In your case, I am sure it does not mention that it is OK to add additional decorative logs from an outside brand. I am a very staunch advocate of following the instructions for gas appliances, particularly if I am offering advice to people site unseen. I cannot take on the liability should something go wrong. Adding additional components that were not tested by the fireplace manufacturer can in fact create a hazard. Too much heat may develop or any other number of issues that I cannot foresee.

(354) ID#9174 Posted: 11/20/2011 9:39:07 AM

QUESTION:
bought a new house fan is missing light bulb modle # AER52BP5LKRS what bulb is needed

ANSWER:
Your fan is a Harbor Breeze fan. Harbor Breeze is the house brand for Lowes, so you will need to contact them for information about your fan. You can view the Harbor Breeze Aero fan here on their website: <(Old Link Disabled): "http://www.lowes.com/pd_276094-1811-E+AER52BRZ5LKRC_0__" target="_blank">Harbor Breeze Aero

(355) ID#9173 Posted: 11/19/2011 2:09:00 PM

QUESTION:
Are there any problems when installing a TV above the mantle with a ventless gas log

ANSWER:
If the TV is recessed above the mantel, there should not be a problem. However, be sure to refer to page 10 of the installation manual for the Peterson S9G9 gas log set where it describes the requirements for a hood above the fireplace opening when there is a mantel above the fireplace. The required hood will act as a heat deflector to prevent excessive heat from going straight up. Here is a link to the document: <(Old Link Disabled): "/images/peterson/pdf/F2-068-G9-Instructions.pdf">S9G9 Installation Manual.

(356) ID#9172 Posted: 11/19/2011 1:36:21 PM

QUESTION:
What % efficient is vent free gas logs in burning all gas feed ?? For saftey, do I need a carbon monoxide monitior in the room ????

ANSWER:
Vent free gas logs operate at a 99.9% efficiency. All the heat produced by burning the gas goes into your room since there is no heat being lost up a chimney. If you must open a window in order to burn the logs (as some people do), then this will reduce the efficiency dramatically. A carbon monoxide detector is definitely recommended when burning any gas appliance in your home. For more information, please read the info on our website regarding <(Old Link Disabled): "/gas-logs/vented-vs-ventfree.asp">Vented - vs - Ventless Gas Logs.

(357) ID#9171 Posted: 11/19/2011 1:32:04 PM

QUESTION:
i have a vermont cast vent free stove (vf25) but i was thinking about putting a log insert set with a thermostat in it. is that possible? adviseable? i think a 16 inch set would fit...not sure

ANSWER:
The VF25 is a vent free appliance made by Vermont Castings. This type of fireplace cannot use any other logs and burner system than the one that came with it. If Vermont Castings offered a thermostatically controlled option for your fireplace, then you may be able to add that option if you can find someone who sells the upgrade. My suggestion would be to contact Vermont Castings directly and ask them. Here is a link to their website: <(Old Link Disabled): "http://vermontcastings.com/" target="_blank">vermontcastings.com.

(358) ID#9170 Posted: 11/19/2011 1:28:34 PM

QUESTION:
we have nat. gas log it is bruning rich. how do you fix this? it has black smoke coming from it.

ANSWER:
Could be an improper orifice. Could be that the sand and embers missing or installed incorrectly. Could be that the burner was designed for Propane and you are burning natural gas. Has it always operated this way or is this something new? Can you email me some pictures of your gas logs? If so, send them to: gregt@hansenwholesale.com

(359) ID#9169 Posted: 11/19/2011 1:26:40 PM

QUESTION:
We are looking to replace the logs and burner in our vented gas fireplace. We like HSG4-18 18" R. H. Peterson Ripped Split Oak gas logs with G4 Match Light Burner for Standard Vented Natural Gas Fireplaces. Does the burner come with it or do we have to purchase a burner in addition to the logs? Thank you!

ANSWER:
For starters, I need to know if you have a gas fireplace, or if it is a wood burning fireplace that has a gas log installed in it. If it is in fact a gas fireplace and NOT a wood burning fireplace, then you cannot install gas logs in it, you can only use the gas logs and burner that came with the gas fireplace. Regarding the Peterson gas log model HSG4-18, that particular model includes the burner system, grate, sand, glowing embers and connector kit. The logs only would be model HS-18. The G4 in the model number indicates a G4-18 match light burner kit.

(360) ID#9168 Posted: 11/19/2011 1:23:33 PM

QUESTION:
For some unknown reeason my fan blades are now turning in the reverse mode. I do not have a remote control for the fan. I have a wall dial setting to run the fan. It has been installed for 3 years now and was always turning in the forward mode to move air downward. I have tried to locate the switch on the motor housing but can not find it without taking the whole fan down. Can you tell me where the switch is? Is it possible the TV remote had an effect on the change of direction

ANSWER:
I need to know the brand and model number of your ceiling fan to be of much help. That info should be located on a label that is on the top of your fan. Also, if you can email me some pictures of your fan, it will help. Email pictures to: gregt@hansenwholesale.com

(361) ID#9167 Posted: 11/19/2011 9:59:17 AM

QUESTION:
To whom, I love your website, it is so informative and I have used it to purchase the Emerson Eco Midway earlier this year for my home. I am now helping my brother set up a couple of restaurants and wanted some advice on commercial ceiling fans. Are their any obvious differences and what should I be looking for? Thanks Oliver McClarty

ANSWER:
There are not really any "Commercial" ceiling fans. There are what you would call "Industrial" ceiling fans, but those are used in very large open areas such as manufacturing facilities and warehouses. Most restaurants do not use industrial ceiling fans, but rather choose the types of fans you see on our website with all. Most restaurants that we deal with choose higher quality fans that have a particular style and finish that fits their decorative theme. When searching our website, the default sort results will put the higher quality models first, making it easy to find them.

Can you email me some pictures of the restaurant? I'll be happy to offer some suggestions, or forward your response to one of other ceiling fan experts who can take you through the decision making process. Email your pictures to: gregt@hansenwholesale.com

(362) ID#9166 Posted: 11/17/2011 1:01:40 PM

QUESTION:
We have an old 1993 gas ventless Desa fireplace model GL5000, logs have been "shot" for years, can I buy a new log set and burner with that old firebox or do I have to replace the firebox too. The log sets were Haughs models,

ANSWER:
I located an installation manual for your DESA fireplace online and it is ONLY approved for the Haugh’s and DESA vent free log sets that are listed in the manual. Technically, you cannot use any other brand or model because they have not been approved. Therefore, we cannot sell you any of the Peterson vent free gas logs you see on our website.

Here is a link to the: <(Old Link Disabled): "http://ultimatesystems.iomegalink.com/Technical%20Info%20CD/55136.pdf" target="_blank">Owners manual for DESA GL5000 Vent Free Fireplace

Unfortunately, both Haugh’s and DESA are no longer in business.

Here is a link to a website that appears to sell parts for DESA fireplaces, so you may be able to get the parts you need to get your existing log set repaired. although I do not know the validity of the info they have posted there, there is a phone number you can call. <(Old Link Disabled): "http://www.desaparts.com/vanguard-vvf-log.html" target="_blank">www.desaparts.com

You can also use the resources on our website to locate a local professional who may be able to evaluate your gas logs and determine what parts are necessary to fix it…and then do the work if the parts are available: <(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/installers.asp">Gas Log Service Professionals. Use the link for the National Fireplace Institute on that page.

If you cannot get your gas logs repaired, the only other alternative I can see is to replace the firebox.

(363) ID#9165 Posted: 11/15/2011 6:15:58 PM

QUESTION:
Hi. Is the minimum height 24"? I see that you have 3 different drive rod lengths mentioned, but I only saw 24" and 36". We have an 11 x 11 room with a 9 foot ceiling. We would be going with the 18" blades to make the size 44". If you had a shorter drive rod might that work? Thanks!

ANSWER:
The 24" version (with the 9" rod) is the shortest version available and is designed for ceilings at least 9 feet high. This puts the blades at just a little over 7 feet from the floor, which meets building codes.

The mention of 3 different rod sizes was incorrect. Emerson actually had a longer model (48") in the past that was discontinued, but we failed to change the description on our site. My apologies...seeing as I am the webmaster and am responsible for such changes. I have made the correction so future visitors will not be confused.

(364) ID#9164 Posted: 11/14/2011 1:22:58 PM

QUESTION:
gas logs will not fire.ltried to light with a match, nothing, seems like there is no gas there.

ANSWER:
I need to know a little more about your gas logs such as the brand and model of the logs. Is this a real wood burning fireplace with a gas log installed, or is it a gas only fireplace that came with logs?

If you can email me some pictures of your fireplace and the gas log burner system I may be able to offer you some insight without knowing the above info. Email your pictures to: gregt@hansenwholesale.com

(365) ID#9163 Posted: 11/14/2011 1:05:30 PM

QUESTION:
I just bought a 44" MinkaAire Concept II fan and meant to get the 52" fan. Do you sell only the blades? And, will the 52" blades fit the 44" fan? thanks!

ANSWER:
We do sell the blades separately. However, the 52" concept II fans have a larger motor which is designed to accommodate the larger blades. If you put the larger blades on the small 44" motor, it will not operate properly and most likely burn out because it is not designed to handle the additional torque. So changing out the blades is not a viable solution. If you purchased the fan from us, simply give our customer service department a call so you can arrange to exchange your fan.

(366) ID#9162 Posted: 11/14/2011 12:58:51 PM

QUESTION:
I have a natural gas fireplace, vented. The gas valve and thermopile are bad. Instead of replacing both we would prefer to replace the "fake looking" log set with something that burns more realistic. The unit we have was made by Superior The Fireplace Co. 5000 series (GHC 5000N) 18,000 BTU input. Is this ok to do, if so, what unit would you reccommend? Thank you, Lewis Fike

ANSWER:
Gas fireplaces such as yours come with their own proprietary burner system and logs. Unless the manufacturer has options to choose from for your model of fireplace, you cannot use any other logs than those that came with it. Most gas fireplace manufacturers do not make any options. The reason for this is that gas fireplaces use a much smaller diameter flue than a real wood burning fireplace and the exhaust that is produced must be tightly controlled. The amount of exhaust produced is greatly affected by the burner system, the type of logs used and the actual placement of those logs over the burner.

For example, when the flame hits the logs it is cooled off, which creates incomplete combustion of the gas. The result of incomplete combustion is the production of carbon monoxide (lethal gas) and soot (messy black stuff that ruins the logs). When gas burns cleanly, it only produces carbon dioxide (not lethal) and water vapor with very little or no soot. So the more incomplete combustion there is, the more capability the fireplace must have of exhausting these dangerous fumes. So every gas fireplace has the burner and logs specifically made and tested to meet certain criteria based on the capabilities of the firebox and exhaust system. Using any other logs or burner system can create both a fire and health hazard.

Your only option is to repair it or replace the entire fireplace.

(367) ID#9161 Posted: 11/14/2011 12:46:58 PM

QUESTION:
I am looking for 24 "ventless gas logs (2 sided) rated up to approximately 90,000 Btus/hr. I want a remote control start, flame level, and thermostat control. Please reply. Thank you, Mike Shackelford

ANSWER:
There is no such thing as a ventless gas log that has a rating over 40,000 BTU. This is a national standard. It is not considered safe to burn more than 40,000 BTU in any room due to the amount of oxygen that is depleted and the volume of carbon dioxide and water vapor that is produced by burning this much gas. So, hence the reason you can only find see through vent free gas logs that are 30,000 to 40,000 BTUs.

The model that I would recommend for you that has the most realistic flame and all the features you requested (except the BTUs) is the Peterson Charred Evening Fire here on our site: <(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/model.asp?SetModel=PL-ECVG18-2-24-15&LogSize=24#details">24" Charred Evening Fire Vent Free Gas Logs.

The included remote control does NOT have a thermostat. Although an upgraded control that does have this capability is available, unfortunately we have not yet added the ability to add it to your order online, so you will need to call us to place your order if you want that option. The standard remote that comes with the log set if you order it online allows you to turn the fire on and off as well as adjust the flame height.

(368) ID#9160 Posted: 11/13/2011 1:32:31 AM

QUESTION:
I live in CA and my house was built in 2001. I have a Superior BRF-36 fireplace. There is a chimney. Instructions say I can use solid wood, and solid fuel firelogs, yet there is a warning that states only use invent gas log sets and don't exceed 26,000 BTU. That doesn't make sense why i can use real wood but then only unvented gas logs. Most places don't sell unvented logs and they are not legal in California, so I am confused. So I want to use vented logs and they are much higher BTU.

ANSWER:
Actually, you have interpreted the owners manual incorrectly for the Superior BRF-36 fireplace. Page 16 of the manual states in regarding to installing a gas line: "This provision is intended for connection to a decorative gas appliance incorporating an automatic shut-off device and complying with the Standard for Decorative Gas Appliances for installation in vented fireplaces, ANSI Z21.60 (1991)".

Vented gas logs are in fact the decorative gas appliance that is being referred to, so it is perfectly OK to install one of our vented gas logs in your fireplace and there is no limit to the BTU rating because they will be burned with the damper open just like a real fire. It does however stipulate that you must have a safety pilot or electronic ignition (automatic shut-off device). A safety pilot is not actually required in California, but is required by Superior, so in order to meet code it would in fact be required.

About ventless log options for the BRF fireplace. The 26,000 BTU limitation you referred to are for ventless gas logs only and only apply if there is a mantel or any other protrusion above the fireplace within 18 inches. If there is no such protrusion, a 40,000 BTU ventless log set can be installed. You are correct that ventless gas logs are NOT legal in California, so the ventless info does not apply to you.

Here is a link to the: <(Old Link Disabled): "http://www.lennoxhearthproducts.com/resources/manual/Lennox_Hearth_BCF-BRF_Installation_700021.pdf" target="_blank">Owners Manual for a Superior BRF Fireplace.

(369) ID#9159 Posted: 11/12/2011 3:32:10 PM

QUESTION:
Hello, Your website is THEE MOST informative and helpful and once I narrow my decision I will happily be purchasing my fan from you. I am between the Hunter Classic original, the Emerson Premium and the Emerson Carrera Crande DC. All have various pluses and minuses for my application. I would like to know how much risk of oil leakage the Hunter poses..?

ANSWER:
I have been in the ceiling fan business for over 25 years and during that time have never had a custom report that oil leaked from their Hunter Original ceiling fan other than when they took it down and moved it. You just need to be careful not to tip the fan too much when there is oil in it. Once installed, it won't leak.

(370) ID#9158 Posted: 11/12/2011 3:25:21 PM

QUESTION:
I dont know what type of fireplace I have other than it has a gas tube with holes and a key to turn on and light the gas. It appears to be prefab metal. There is mention of GEK on the label. There is a damper with what seems to be at least an 8 inch round opening for the flue. There is a grate with some type of artificial logs on it. The building is about 25 years old. I have no information from the previous owner about it. Can you help me determine what type of logs to use etc?

ANSWER:
Based on your description, it sounds like you have a prefabricated wood burning fireplace. In most every case, you can install a vented gas log in a prefab fireplace. However, ventless gas logs are sometimes not allowed. The only way to determine if a ventless gas log is acceptable is to refer to the owners manual for the fireplace (or contact the manufacturer). It is often possible to find the owners manual online if you know the brand and model number of the fireplace. There should be a label somewhere inside the fireplace that will have that information. If you cannot locate it, then stick to vented gas logs.

FYI: I do recognize GEK as being a glass door model for an old Majestic fireplace. Often times, the label on the fireplace will make reference to glass doors that are approved for the fireplace, so look more closely at that label and let me know if you find any further info. If you can email me some pictures of your fireplace (including a closeup of the label), I may be able to determine what make it is and offer more info.

Email pictures to: gregt@hansenwholesale.com

(371) ID#9157 Posted: 11/12/2011 12:28:31 PM

QUESTION:
The gas supply in our fireplace comes up in the middle of the floor of the fireplace, are there any logs that can be installed without having to move the gas supply?

ANSWER:
Years back, I used to be an installer for gas logs and did over 3,000 installations. I ran into this issue many times as it is not that uncommon. My solution was to place a 90 degree elbow on the incoming gas line and then place several bricks around it so as to raise the burner above the elbow, allowing me to make the connection to the burner using the supplied connector. I would then cover the bricks with sand and lava granules. Make you place the bricks in a manner that allows the grate to sit on top of them as well as the burner. The more bricks you set in the fireplace, the less sand and lava rock you need. There is no need to mortar the bricks. If the gas line comes up more than 3 inches, you may need to cut it off and rethread it to make it shorter. If you email me a picture of your fireplace, I may be able to offer other advice. Email pictures to: gregt@hansenwholesale.com.

(372) ID#9156 Posted: 11/12/2011 12:20:32 PM

QUESTION:
I have an old set of vented logs, Real Fyre Oak. They are very heavy, but in great shape. Can I buy just the ventless burner, your Model G9-30-15 idem 99035 and use the existing logs? Thanks.

ANSWER:
The answer is no, you cannot use your existing peterson vented logs with a ventless burner. Ventless logs can only achieve their ventless nature if they do not produce soot or harmful exhaust (like carbon monoxide). The burner system and logs of a ventless gas log set are matched to each other so that the flames do not touch the logs, or if the flames do touch the logs, they touch in a very controlled and specific manner.

In the gas log industry, the flames touching the logs is referred to as flame impemgenment. Flame impemgement causes the flame to cool off as some of the heat is absorbed by the log. This causes incomplete combustion of the gas, which results in the production of carbon, carbon monoxide and water vapor. Ventless logs require complete combustion of the gas which produces only carbon dioxide and water vapor. So, every ventless gas log set has a matching burner and logs where the logs are placed in exact predefined locations over the burner so that the combustion process is controlled and performs as it has been tested.

(373) ID#9155 Posted: 11/12/2011 12:08:17 PM

QUESTION:
my parents want to convert their lp gas fire place to a electronic ignition remote. i have been looking at the epk-01. whats the price and what information off the old burner would i need to insure i receive the correct upgrade. the install will be done by myself certified hvac technician

ANSWER:
Adding an electronic ignition system to an existing gas log burner is not recommended unless the manufacturer of your log set makes one that is specifically designed to be retrofitted to your existing burner. If you own a Peterson gas log, there is such a possibility, but that depends on the model of gas log that you have. Without knowing more about the type of fireplace you have and the brand and model of logs that are in it, I cannot give you a more direct answer. Your options will also be more limited depending on whether what you have is a gas fireplace or a wood burning fireplace that has a gas log in it. They are 2 completely different scenerios. I will say that in most cases we have dealt with, the solution has been to replace the entire burner system and logs with a new set that comes with an electronic ignition system.

If you email me some pictures of your fireplace and gas logs, I may be able to provide more insight. You can email your pictures to: gregt@hansenwholesale.com

(374) ID#9154 Posted: 11/12/2011 11:50:19 AM

QUESTION:
How much expense is involved in venting a fire place that now has vent-free logs. Can it be done with out replacing the existing logs. Our home has a vent-free fireplace in the living room, and a large vent-free fire place in the family room. The large fireplace also has a blower in it. Thanks SB

ANSWER:
Unfortunately, there is no way to convert a ventless fireplace into a vented fireplace. Ventless fireplaces are not designed to have a vent added to them. Your only alternative is to tear out the existing ventless fireplace and replace it with a vented fireplace. You cannot use a vented gas log in a vent-free firepalce, nor can you burn wood in it. The cost to replace your fireplace with a vented fireplace will vary widedly depending on the location in your home. It can be anywhere from $5,000 to $20,000+.

(375) ID#9153 Posted: 11/10/2011 9:13:15 AM

QUESTION:
I am interested in the Emerson Avant ECO fans. How much noise to they generate? Are DC fans louder or more quite than standard fans. Also, how hard are they to install?

ANSWER:
The Eco fans from Emerson are as quiet as a fan can be. The DC motors are the most advanced ceiling fan motors available today and will run dead quiet. As far as installation, the Eco fans are easy to install. Unlike cheaper fans, high quality fans like these have components that are precision made, so things tend to line up correctly making installation even easier. The Emerson Eco fans are among the best fans on the market today and we are confident you will be quite satisfied with your purchase.

(376) ID#9152 Posted: 10/24/2011 1:05:09 PM

QUESTION:
Is this fan 220 volts?

ANSWER:
The Fanimation Keistone is NOT a 220Volt fan. The voltage (120 volts) is included in the list of specifications on the product page from which your question was posted. We do have quite a few 220 Volt ceiling fans available, but not all of them are searchable in our database. Use these links for more information about the 220 Volt Ceiling Fans that we offer:

  • <(Old Link Disabled): "/ceilingfans/fansearch.asp?sb220V=ON">Search 220 Volt Ceiling Fans in our database
  • <(Old Link Disabled): "/ceilingfans/220volt.asp">Read more about 220 Volt fans not in our database
.

(377) ID#9151 Posted: 10/24/2011 12:14:44 PM

QUESTION:
Who should I hire to install the gas log? Where do I get the permit?

ANSWER:
Gas logs do not require a permit in most cities. However, if you must have the gas line run, you will need a plumber to do that job, and the plumber should pull and satisfy the necessary permits. If you already have the gas piped to the fireplace, you can use this link to find a gas log installer in your area: <(Old Link Disabled): "/gas-logs/installers.asp">Find a Gas Log Installer in Your Area.

(378) ID#9150 Posted: 10/24/2011 12:11:12 PM

QUESTION:
CF705SAW, I spoke with someone there on Friday they said you had one left. I would like to purchase I have a purchase order number. Please call me

ANSWER:
Yes, we do have one of these left at this time. One of our customer service professionals will call you shortly to take care of your needs.

(379) ID#9149 Posted: 10/24/2011 12:10:04 PM

QUESTION:
I have a Martin VS36 Ventless Gas log set (approximately 12 years old). The electronic ignition does not work( Iuse a match to light the pilot) and the logs will not stay on longer than 3 minutes. Do you have replacment parts or have a replacement log set (with remote control) that will fit the Martin ventless enclosure? Thanks Dale Butcher

ANSWER:
We do not carry replacement parts for gas fireplaces. I would suggest that you have a professional gas fireplace repair technician come to your home to service it. You can find fireplace professionals in your local area using the resources on this page of our site: <(Old Link Disabled): "/gas-logs/installers.asp">Gas Fireplace Service Professionals.

(380) ID#9148 Posted: 10/24/2011 11:58:41 AM

QUESTION:
I have a vented fireplace and would like to purchase logs only. Do you sell only the logs?

ANSWER:
Yes, we do sell just the logs. To buy them, we recommend that you call us so that we can make sure the logs you order are appropriate for your fireplace and existing burner system. FYI: If you just have a gas log lighter in your fireplace, this may not be appropriate for burning gas logs. I suggest you read this for more information on purchasing logs only: <(Old Link Disabled): "/gas-logs/logsonly.asp">Buying Gas Logs Without a Burner.

(381) ID#9147 Posted: 10/24/2011 11:55:36 AM

QUESTION:
Good afternoon, Please let me know if you are able to quote me on the following fans Qty 34 220V 52" Ceiling Fans with 3spd reversible motor I actually have 8 different quotes to do for the same customer with different quantities for these fans on each request. I would like a quote in these including freight to Glens Falls NY 12801 as well as lead time. I would also need a spec sheet of some sort to send to customer. Thank you in advance, Lori

ANSWER:
Thank you for your request. One of our Trade Department professionals will contact you shortly to go over your needs and make sure you get the best quantity discount possible for the 220 volt fans you need.

(382) ID#9146 Posted: 10/24/2011 11:53:26 AM

QUESTION:
Can I uploard a picture of the ceiling fan? I need replacement glass and do not see it here??

ANSWER:
If you need help identifying your Minka Aire ceiling fan, you can email some pictures to the Hansen Wholesale Webmaster: gregt@hansenwholesale.com

(383) ID#9145 Posted: 10/24/2011 11:50:58 AM

QUESTION:
Do you ship to Canada?

ANSWER:
Yes, we do ship to Canada. You will need to call and place your order so that we can quote you the correct shipping rate. If you cannot reach us from our 800 number (1-800-201-1193) you can call our local number at: 1-562-594-1249.

(384) ID#9144 Posted: 10/24/2011 11:47:06 AM

QUESTION:
I have a Fanimation fan and want to add a light fixture - I have seen model LK250 which looks the same as your picture - do you sell the light fixtures separately?

ANSWER:
You can order the Fanimation LK250 ceiling fan light fixture separately using this link: <(Old Link Disabled): "/model.asp?ItemID=96956">Fanimation LK250 Light Kit

(385) ID#9143 Posted: 10/24/2011 11:40:43 AM

QUESTION:
I have four Hunter 27183 fan switches in my home. All of them have the knobs on the slide missing. Is this a common problem and do you know where I can buy more of the knobs? They have snapped off. Thank you.

ANSWER:
Hunter does not sell the knobs separately, so we do not have access to them. Unfortunately you will need to purchase a complete new control to remedy your situation. FYI: In the 17 years I have managed this website, you are the first to post this question, so I do not believe this is very common.

(386) ID#9142 Posted: 10/24/2011 11:34:25 AM

QUESTION:
How can I convert a direct vent fireplace to something appropriate for vented gas log? I will buy from your company once we figure out how to convert. thank you

ANSWER:
Vented gas logs can only be installed in wood burning fireplaces. They burn very much like real wood and produce byproducts that must be vented out through a vertical chimney. Unfortunately, you cannot use ANY gas logs in a direct vent fireplace other than those that came with it. If you want to burn vented gas logs, your only choice is to remove the entire fireplace and replace it with a wood burning fireplace and vertical chimney system.

Direct vent fireplaces operate in a VERY controlled air-tight environment that is designed and safety tested by the manufacturer. The direct vent pipe is a double wall pipe that draws combustion air from outside the house through the outer wall of the vent and then pushes the exhaust out through the inner wall. This allows the system to be installed without a vertical chimney. The burner system and logs used in these fireplaces are designed specifically for each model of DV fireplace to maintain balance between the combustion air and exhaust pressure as well as the internal heat inside the burning chamber. The burner systems cannot be modified in any way without creating a potential fire and health hazard.

(387) ID#9141 Posted: 10/17/2011 12:08:51 PM

QUESTION:
I can't afford to have my old wood burning fireplace fixed so I thought I would put in ventless gas log system. I have already had a nature gas line installed and I am trying to find out what brand to get because I know nothing about them. Question #1 is could I use Vented or do I have to use Ventless logs. Appently there are cracks in the flue area.

ANSWER:
Vented gas logs require a fully functional wood burning fireplace. So if you have had your chimney inspected and it was determined that your fireplace is not safe to burn wood, then it is not safe to burn vented gas logs either. If the actual firebox is still in sound condition, ventless gas logs may be acceptable. You will need to confirm this with your local building official to see what is allowed in your area. You may be required to have the damper permanently sealed shut in order to prevent accidental opening of the damper. So the final answer will have to come from your building department (or inspector).

(388) ID#9140 Posted: 10/17/2011 12:02:22 PM

QUESTION:
do you have replacement parts for Hapmton Bay 52dc10 glass cover?

ANSWER:
Sorry, we do not carry any replacement parts for Hampton Bay ceiling fans. Hampton Bay fans are sold only by Home Depot, it is their own house brand. So you will need to contact Home Depot to see if they can supply what you need. It is my experience that they do not supply replacement glass for their fans in most cases. In contrast, if you buy a fan from us and break your glass (within the first 5 years), we will replace it FREE. This is an exclusive policy that we provide only to our customers.

(389) ID#9139 Posted: 10/17/2011 11:58:17 AM

QUESTION:
Can these logs be used in a direct vent firebox?

ANSWER:
The answer is no, you cannot use these (or any) gas logs in a direct vent fireplace. Direct vent fireplaces come with their own gas logs and burner systems. These cannot be modified in any way, nor can you use anything other the the options supplied by the manufacturer. Therefore, you cannot use ANY aftermarket vented or ventless gas log from any manufacturer in direct vent fireplace, you can only use the OEM parts. The reason is that direct vent fireplaces operate in a VERY controlled environment that is created by the manufacturer so that they do not produce soot. Even stacking the OEM logs incorrectly in your DV fireplace can make it soot up, overheat and turn itself off...or produce excess carbon monoxide.

(390) ID#9138 Posted: 10/17/2011 11:55:43 AM

QUESTION:
I currently have a vented set, can I purchase ONLY the burner and use my pre existing cement logs?

ANSWER:
Yes, you can purchase just the burner system. However, you will need to call us to place your order so that we can make sure you get the right burner for your logs. Call: 1-800-201-1193

(391) ID#9137 Posted: 10/17/2011 11:52:11 AM

QUESTION:
20" PETERSON VENTLESS GOLDEN OAK, NATURAL GAS, ADJ FLAME VR-2A DELUXE REMOTE SYSTEM, SINGLE SIDED, INDOOR LOGS. PRODUST # RD9G9-0-15. PLEASE SUBMIT A PRICE BREAKDOWN, ORDERED ONLINE SHIPPED TO 38060 ZIP. THANKS. RON WALKER

ANSWER:
The price posted on our website is the delivered price to your location when ordered online. There is no tax or shipping cost at this time. Please use this link to view the price and place your order: <(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-RD9G9-20-15">Peterson RD9G9-20-15 Ventless Gas Logs

(392) ID#9136 Posted: 9/2/2011 1:37:20 PM

QUESTION:
Hello, I am interested inknowing if you carry the OUTDOOR remote control for this ceiling fan. Hunter stone haven # 23945. Thank You

ANSWER:
Hunter does not make a remote control for the Stonehaven ceiling fan that is rated for use outdoors.

(393) ID#9135 Posted: 8/29/2011 4:53:04 PM

QUESTION:
Good evening. Can this fan be dropped 4 feet from mounting flange ? Thanks Roger

ANSWER:
Yes. You can purchase a 4 foot downrod by clicking on the orange "Downrods" button just beneath the main picture of the fan on the product detail page.

(394) ID#9134 Posted: 8/29/2011 4:51:52 PM

QUESTION:
Interested in two Minka Aire Traditional Concept Ceiling Fans. 1-44 Model F593-WH and 1-52 Model F594-WH. QuestionsWhy is the remote an optional extra when it is standard on the equivalent sizes in Concept II Models? What is the optional cost for adding the remote, if I were to purchase from you? Any price break for buying two fans? Look forward to hearing from you..........Thanks.........Giles.

ANSWER:
The Traditional Concept Fans are rated for Wet outdoor locations. The remote control transmitters are only rated for use in dry locations, so Minka Aire includes a wall control with these fans instead of the remote control. The receiver that comes with the fan can actually be operated by an optional remote control which can be purchased separately. Keep in mind that since the hand held transmitter is not rated for use outdoors, you should not leave it outside overnight if you opt to use it with a fan that you have installed outside. You can add the optional remote transmitter model RC212 to your fan by clicking on the orange "Controls" button just beneath the main picture on the product detail page. As for questions regarding pricing, we are not allowed to publish any pricing less than what you see on our site, so please call us at: 1-800-201-1193 to get the best deal.

(395) ID#9133 Posted: 8/8/2011 1:40:40 AM

QUESTION:
Can this fan hook directly into our household 120V AC current? Do we need a converter? If we need a converter, would it lose energy efficiency?

ANSWER:
All of the ceiling fans on our site that have DC motors are designed to be hooked up directly to your normal 120V AC household current without any special converter. The conversion from AC to DC is handled inside the fan. You can read more details here: <(Old Link Disabled): "/ceilingfans/reviews/ceiling-fans-dc-motors.asp">About Ceiling Fans with DC Motors.

(396) ID#9132 Posted: 8/6/2011 6:50:32 PM

QUESTION:
Any fans with variable speed control anymore? I have an old Casablanca that does.

ANSWER:
No, none of the quality ceiling fan manufacturers use a variable speed control on their fans. This type of control was innovative when it was first produced, but it became problematic and was never quite as reliable as desired. It also caused some slight noise in the fan, although the type of control that Casablanca used did seem to be pretty quiet. If you want the most control of your fan speed, I would suggest you look at fans made by Casablanca that have the Inteli-Touch control, which gives you 6 speeds. Give us a call and we will be happy to help you find many other alternatives.

(397) ID#9131 Posted: 8/6/2011 6:47:22 PM

QUESTION:
is the Minka model ma-f518-bn outdoor rated only or wet rated? Does the Wet rated Minka F574-BNW come in a smaller (44" or so) model?

ANSWER:
The F518 44" Concept II ceiling fans are not rated for use outdoors at all (neither damp nor wet locations). The F574 52" series is rated for outdoor Wet or Damp locations, but is not available in a smaller version. Because most outdoor locations are less limited in size, the demand for the 44" version simply does not warrant manufacturing it. If you must have a 44" fan, I suggest you consider the <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF144BS">Emerson Curva Sky 44 model CF144BS. This fan is very similar to the Minka Aire Concept II and is outdoor rated for Wet or Damp locations.

FYI: The smaller 44" version of the indoor model uses a smaller motor and blades than the 52" fan. If it was just a matter of swapping out the blades, that would do the trick, but the 52" fan cannot accept the 44" blades and the motor would burn out due to the fact that the RPMs would be too high. In most cases, you can use a bit larger fan that you think...particularly outdoors where you need more airflow just to feel it.

(398) ID#9130 Posted: 8/6/2011 6:38:11 PM

QUESTION:
the light is rather bright, can i use it with only one bulb installed? Otherwise i love my new fan

ANSWER:
Sure, there is no reason why you cannot remove one of the bulbs from the light fixture in the Midway Eco fans. Seems they just cannot get it exactly right for everyone since I have had others comment that the light was not bright enough for them. I personally wish that the CFL bulbs were dimmable, but since that technology just is not ready for production level ceiling fans, we will just have to wait until it is. Trust me, I have spoken to engineers and executives at Emerson expressing the need for a dimmable solution on the light fixture so that it can please all consumers and they assured me that if the proper type of dimmable CFL bulbs were available for the ECO fans, they would be using them. The problem is that the current technology used with dimmable CFLs causes them to flicker when used in ceiling fans and it also reduces the life of the bulb drastically, which sort of defeats the purpose of a long life low energy bulb.

(399) ID#9129 Posted: 8/6/2011 6:32:15 PM

QUESTION:
can you have an electronic ignition for a pilot light on vent free logs?

ANSWER:
Yes, many of the Ventfree gas logs on our site are available with Electronic Ignition. To choose this option, simply view the product detail page of any of the Vent-Free log sets to see if the option shows on the page in the control options dropdown menu. You can also use this link on our search page to find all <(Old Link Disabled): "/gas-logs/ventless/default.asp?options=electronic-ignition">Ventless Gas Logs with Electronic Ignition.

(400) ID#9128 Posted: 8/6/2011 6:29:25 PM

QUESTION:
Hi. I would like to buy Minka Aire Spacesaver Flushmount Ceiling Fan Model F510-ORB and other ceiling fans. I live in the Philippines and our electric current in 240V. I noticed most fans are 120V. Cold you convert the power source to 240V? Are there any contemporary fans that has 240V as power source?

ANSWER:
None of the Minka Aire ceiling fans are available in 240V. Most of the fans made by <(Old Link Disabled): "/ceilingfans/modernfan/">Modern Fan Company and some of the fans made by <(Old Link Disabled): "/ceilingfans/fanimation/">Fanimation are available in 220V but none of the fans on our site are available in 240V.

(401) ID#9127 Posted: 8/6/2011 6:25:46 PM

QUESTION:
I have noticed a gas smell in my fireplace. We installed gas logs last winter. Any suggestions. I have opened the damper on the fireplace but with this Texas heat, figure my cool air is going up the chimmey, so to speak. Should I get someone to check for a leak?

ANSWER:
By all means, have your gas utility company come out and check for leaks. They will usually do it FREE of charge. If they determine that there is not a gas leak, then I would suggest having a chimney sweep or other fireplace professional come and inspect your fireplace. Often times, the odor of a dirty chimney will smell somewhat like gas and can be misleading, so a chimney sweep is usually most appropriate once the gas company has determined there is no leak.

You can find local chimney sweeps and fireplace professionals using this link on our site: <(Old Link Disabled): "/gas-logs/installers.asp">Who Installs and Services Gas Logs?.

(402) ID#9126 Posted: 8/6/2011 6:23:43 PM

QUESTION:
Are the dimensions given for this fan on the 6 in. Down rod or the shorter one? We are looking for fan for RV with a pitched ceiling.

ANSWER:
The hanging dimensions for all ceiling fans on our site are for the shortest downrod that is included with the fan. So in this case, the dimensions shown in the diagram for the Minka Aire Supra 32 are with the 3 1/2" downrod. If you click the link on the product details page that says "What size do I need? CALCULATE HERE!" you will see details for both included downrods.

(403) ID#9125 Posted: 8/6/2011 6:15:47 PM

QUESTION:
Where is the Minka Celing fan made?

ANSWER:
Minka Aire ceiling fans are all made in China, which is where virtually all ceiling fans sold in the USA are made. This does not mean that they are not good quality. You will find that most Minka Aire ceiling fans have a quality rating of 3 or 4 on ours site. Minka Aire actually manufactures several of the top selling ceiling fans in the USA and we have an exceptionally good track record with us since we have been selling them online for over 15 years. FYI: There are in fact NO ceiling fans that are manufactured in the USA. Read more about this here: <(Old Link Disabled): "/ceilingfans/ceilingfansmadeintheusa.asp">Where are ceiling fans made?.

(404) ID#9124 Posted: 8/6/2011 6:11:01 PM

QUESTION:
Where are Casablanca fans made?

ANSWER:
Some time ago, Casablanca ceiling fans were actually assembled in the USA. But that has long sense changed for virtually ALL ceiling fan brands sold in the USA, which are now made in China or Taiwan. What makes Casablanca fans different than most other brands is that they require a higher level of quality control during the manufacturing process and they develop their own designs that are period specific. They use higher quality materials such as cast zinc for many of their motor housings, which is far more expensive, but more durable and attractive, than fans made from stamped sheet metal and they pay extra to have all components precision manufactured and balanced (by humans). They also have their own engineers that design critical inner working components such as the computerized systems that operate their exclusive Inteli-Touch controls. You can read more about this topic here: <(Old Link Disabled): "/ceilingfans/ceilingfansmadeintheusa.asp">Ceiling Fans Made in the USA?.

(405) ID#9123 Posted: 8/2/2011 8:44:55 AM

QUESTION:
Is it safe to run ceiling fans continuously or do they need some down time. How long can we run them ?

ANSWER:
The answer to your question depends on the brand and model of the ceiling fan. In general, ceiling fans with a quality rating of 5 on our website can be left running continuously 24 hours a day 365 days a year with very little impact on the motor. The <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF955WW">Emerson Midway Eco is a great example of such a fan. Fans rated 4 can most likely handle the same demand. Lesser rated ceiling fans more prone to premature failure if left running in this manner, but there is no specific safety warning given by the manufacturers that I am aware of. There is also no specific testing data that I can refer you to except for my experience knowing which fans seem to rarely have problems with motors burning out. Also, be ware of cheaper ceiling fans sold at home centers and mass merchants as they often use cheap motors that cannot handle being left on for extended periods.

(406) ID#9122 Posted: 8/2/2011 8:37:17 AM

QUESTION:
Emerson Midway Eco CF955WW 03, label on fan blades says This Side Up, but is that Up during mounting or Up toward the ceiling? The fan is upside down during blade mounting. Instructions say the label should face the bottom of the fan. Does that mean face the floor? Instructions show the label in a place different from where the label is on my fan.

ANSWER:
If the labels are confusing or appear to be wrong then install the blades such that when the fan is spinning counterclockwise (looking up at it after it is installed), the lower edge of the blade should be to the right of the upper edge. In other words, the upper edge should lead as the fan spins counterclockwise.

(407) ID#9121 Posted: 7/24/2011 11:21:43 PM

QUESTION:
Does a fan with 3 blades give off more air than one with more blades? I had heard if there are less blades the air has a better chance to get in between and cause more of a breeze.

ANSWER:
All things being equal except for the amount of blades, a 3 blade fan will move slightly more air than a 4 or 5 blade fan. However, the difference is so minimal that it really does not matter. What is more important is the overall combination of motor power, blade aerodynamics, blade pitch and RPMs for any given ceiling fan design. These things have a dramatic impact on the amount of air a fan produces compared to the amount of blades.

If you use the ceiling fan search on our website, our results are automatically sorted by highest quality and highest CFM (airflow). You can change the filter to sort strictly by CFM (airflow), but we recommend that you use the default sort which also includes quality so that you do not end up with a fan that moves lots of air, but lacks in other important aspects such as balance and quiet operation. In the results, you will see graphs that allow you to compare the performance of each fan at a glance. The graphs include quality, airflow, the wattage used and the overall efficiency. We are the only website online that provides this functionality. Here is a link to our <(Old Link Disabled): "/ceilingfans/">Ceiling Fan Homepage where you can begin your search.

(408) ID#9120 Posted: 7/24/2011 4:35:46 PM

QUESTION:
I live in a house with a 7ft ceiling height, which of your ceiling fans with light kit would work for me. I live in Florida so it is a must to have ceiling fans installed. Thank you.

ANSWER:
Building codes require that any ceiling fan that is installed must have the blades at least 7 feet from the floor. So in your case, according to building codes, you cannot install ceiling fans. For others who read this post and are looking for the best low profile ceiling fan, we highly recommend the Minka Aire Concept II series. The Concept II fans have a very low profile with a built-in light that is nearly flush with the bottom of the fan. They hang just 10 1/2" from the ceiling to the bottom of the light and just 8 1/2" from the ceiling to the blades. They are also remote control operated so there are no chains dangling from them. For exceptionally low ceilings, we recommend selecting a white finish because it will blend in with the ceiling and be less imposing on the room (assuming the ceiling is white). Here are links to the various Concept II fans in white:

  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F519-WH">52" Concept II in White
  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F518-WH">44" Concept II in White
  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F594-WH">52" Traditional Concept II White
  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F593-WH">44" Traditional Concept II White

(409) ID#9119 Posted: 7/24/2011 12:16:00 PM

QUESTION:
My great room is 25x25 with a very high ceiling...and it opens to a moderate (not small) sized kitchen with an 8 or 9 ft ceiling on one side and a small entrance foyer on the other side. I am considering the Alture 68" fan...do you think this is a good choice. I need a fan with a lite kit, and a remote with reverse, as it is mounted very high. And, if so, do you sell that fan? Or one comparable to it in size and price?

ANSWER:
I am assuming you are referring to the Hampton Bay Altura (rather than Alture). We do not recommend Hampton Bay ceiling fans. They are mass produced in China specifically for Home Depot and do not typically meet the quality and performance requirements of fans we sell. The Altura is a good example. Although the 68" size is fine for your application, the Hampton Bay Altura does not move nearly enough air to do the job. If you look at the specs published at the Home Depot website, you will see that the fan is only capable of producing 5,125 CFM, which is extremely poor for a fan this size and does not even equal the airflow we would recommend for a small 42" or 52" fan.

A large fan of this size requires an exceptionally powerful and efficient motor in order to drive the large blades through the air. Unfortunately, such motors are more expensive and are therefore rarely used in fans sold at home centers like Home Depot. A good quality fan of this size should be producing at least 7,000 to 8,000 CFM. You will most likely be disappointed with the Hampton Bay Altura because you will almost feel no breeze. My suggestion would be to consider the 60" Emerson Carrera Grande, which moves a whopping 8,389 CFM. That is over 1 1/2 times more airflow than the Altura. Even more, it will do so without wobbling or making any noise. Here is a link: <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=CF787GES-60">Emerson 60" Carrera Grande.

(410) ID#9118 Posted: 7/24/2011 11:26:19 AM

QUESTION:
I was wondering why the DC stealth was discontinued earlier in the year. Were there problems with the fan design. I see that it is once again back on the market, but am concerned about whether I should buy a DC stealth vs. a regular one. Can you give me some insight as to why it was discontinued earlier this year. Also, when I go to the Casablanca site, they still do not have any DC stealths on their site.

ANSWER:
The Casablanca DC Stealth is a new introduction this year and was never discontinued. In an effort to stay ahead of the curve and be the first to introduce new products on our site, we will often times add new items before they are actually available in order to allow our customers to pre-order them so they can get in on the first shipments that arrive. In such cases, the inventory count is zero on our site, which triggers a notice that the fan is either discontinued or on backorder. Items that are on backorder will have an expected arrival date, which was the case with the DC Stealth.

The DC Stealth is in fact a fantastic product. We have experienced no problems with the fan at all, and in fact it has surpassed our original expectations and we consider it one of the best ceiling fans on the market.

As far as Casablanca not having the fan on their website, well...you would need to talk to their webmaster to find out why they are behind in updating their site this year. It is not uncommon that we show new products on our site before the manufacturers get their sites updated. These things do take a lot of time and effort, but we have been doing this since 1994, so we have a leg up on most ceiling fan websites when it comes to introducing new items.

(411) ID#9117 Posted: 7/23/2011 4:45:17 PM

QUESTION:
I need a 56-72 inch fan/light using a 25 ft chain wpower cord to plug in wall source. What models are available to convert and conversion kits available. .

ANSWER:
National building codes require all ceiling fans to be installed directly to a junction box, so there are no fans on the market that are designed to accommodate being installed with an extension cord that plugs in (it is not up to code). I suggest you contact several local electricians and have them give you estimates for running the wires correctly. Once you are aware of the cost to run the wires, then you can start looking for the right fan. I would suggest that you call us so we can discuss which ceiling fans will be best for your application since you are going to need one with an unusually long downrod and one that moves lots of air. My initial recommendation is the <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/model.asp?ProdNo=CF788ORB-B91WA">60" Emerson Carrera Grande Eco. This is one of the most powerful and efficient ceiling fans on the market.

(412) ID#9116 Posted: 7/23/2011 4:37:18 PM

QUESTION:
I have no air conditioning but at night its usually cool outside. Fans are in every room and in the "summer" position, but I have a cathedral ceiling in the kitchen with a skylight that can open. It usually is quite a bit warmer in that room than others even first thing in the morning. Would it make sense to reverse the direction on this fan to funnel the hot air that gets trapped at the ceiling out through the skylight, provided other windows are open in the house?

ANSWER:
I am going to have to go with a maybe on this one. It depends on just how high the ceiling is and how far down your fan is hanging (the downrod length). The proper installation for a fan on a high ceiling would be on a downrod long enough to where the blades are about 7 feet from the floor. If you have a ceiling that is 16 feet high and your fan is installed in such a manner, then it is unlikely that it is close enough to the skylight to do what you propose. If the ceiling is only 10 or 12 feet high and the fan is 2 or 3 feet from the ceiling, then yes, I think you will benefit from running it in reverse to help push out the hot air.

I would think that running it in reverse for a half hour or so would be sufficient. I would then turn it back to forward position so that you can benefit from the wind-chill effect. Keep in mind that some fans more lots more air than others, so if your fan is not effective in either direction, I would suggest you consider replacing it with a powerful fan that moves lots of air. you can use our ceiling fan search to compare CFM airflow between models. You will see they range anywhere from 2,500 CFM (poor) to over 6,000 CFM (great).

(413) ID#9115 Posted: 7/21/2011 4:31:24 PM

QUESTION:
whats the best price you have on this fan

ANSWER:
The price you see posted on our website (currently $419.95) is the LOWEST price this fan is allowed to be sold for online by Minka Aire. Exceptions can only be made to legitimate volume purchasers such as Interior Designers, Contractors, Architects and the like. If you have such a business, you will need to contact our Trade Department for special pricing. Otherwise, Minka Aire does not allow us or any other online dealer to sell this fan for less. This policy does not prevent us from offering you better service and other value added benefits, so please read our <(Old Link Disabled): "/guarantee.asp">Exclusive Guarantees to see what sets us aside from other dealers.

(414) ID#9114 Posted: 7/21/2011 4:23:07 PM

QUESTION:
I have a SMC 52"fan that no longer turns. Removing the blades allows the rotor to run with assistance, but when I put the blades back on, it will not turn even with assistance

ANSWER:
It is most likely that the a capacitor has gone bad or the motor is burnt out. It is my opinion that SMC fans are not worth trying to repair, they are very low quality cheaply made fans. I would suggest replacing your fan with a better quality fan. To find out more read this: <(Old Link Disabled): "/ceilingfans/bestfans.asp">Who Makes the Best Ceiling Fans?.

(415) ID#9113 Posted: 7/20/2011 12:16:06 AM

QUESTION:
If the fan says it is 42" is it measuring the length of blade and then multiplying it by 2. I am trying to figure out what size my fans are in my house because I want to replace them. Thanks

ANSWER:
The size of a fan is the measurement of the overall diameter. If the fan has an even number of blades, you can simply measure from the tip of one blade to the tip of the apposing blade. If the fan has an odd number of blades it is easier to measure from the center of the fan to the tip of one blade and then multiply by 2. So a 42" fan would measure 21" from center to blade tip. For more information about how to choose the right size ceiling fan for your room, visit this page on our site: <(Old Link Disabled): "/ceilingfans/sizes.asp">How to choose the right size ceiling fan.

(416) ID#9112 Posted: 7/19/2011 8:04:11 AM

QUESTION:
Is the light for the Minka Aire Concept I 52 Ceiling Fan Model F517-WH dimmable?

ANSWER:
Yes, the light fixtures for all of the Minka Aire Concept fans are dimmable.

(417) ID#9111 Posted: 7/18/2011 8:54:58 AM

QUESTION:
Does this fan come without the light fixture?

ANSWER:
No, the Hunter Sanibel comes with the light and it is not designed to be installed without it.

(418) ID#9110 Posted: 7/18/2011 8:47:00 AM

QUESTION:
Hi, I do not know what replacement battery I need for my ceiling fan remote model # UC7082T. Wondered if you could help. Thanks, Deb Fleischer

ANSWER:
The model number that you have supplied is a generic model so I cannot speak directly to your control. However, ceiling fan remotes use one of 3 types of batteries: 9 volt, AA or AAA. To find out what type of battery your particular remote control uses, open up the battery compartment and take a look...it will be apparent which of the 3 types you need.

(419) ID#9109 Posted: 7/18/2011 8:44:05 AM

QUESTION:
My air vents are on the floor. Since warm air rises and cool air stays low, I would think in summer having the fan spin clockwise would raise the cool air from the floor and in winter, the fan spinning counter clockwise would push the warm air down. Does that make sense?

ANSWER:
What you have described sounds like it makes sense, but in most cases it is not correct. Ceiling fans cool you off mostly by creating a wind chill effect. When a fan spins in the counter-clockwise direction it creates a column of air that is most intense directly beneath the fan. The closer you are to that column of air, the more wind chill or cooling effect you will experience. Operating in either direction, a ceiling fan will destratisfy (or mix up) the air. So the difference between summer and winter is that during the summer you want to feel the breeze and during the winter you do not. Operating the fan in reverse for winter (clockwise direction) does not create an intense column of air beneath the fan but rather widely disperses the air by pulling it up towards the ceiling and out towards the walls resulting in less wind chill. If you are not experiencing enough cooling effect when operating your fans in forward during the summer, it is likely that your fan is poorly designed and does not generate enough CFM (cubic feet per minute) of airflow to provide enough wind chill. If you use our the ceiling fan search tool on our site, you will see that we initially sort the results by the highest quality ceiling fans that move the most amount air (with highest CFM). This, in our opinion, is the best way to shop for ceiling fans.

(420) ID#9108 Posted: 7/17/2011 9:17:32 AM

QUESTION:
I JUST GOT A HUNTER HUGGER 42" CEILING FAN FOR A 11 FT BY 9 FT ROOM + ON THE TOP SPEED IT DOESNT FEEL NEARLY AS STRONG AS IT SHOULD BE. THE FAN HAS 3 SPEEDS + ON THE TOP SPEED IT PROVIDES A DECENT BREEZE BUT NOT SUPER STRONG. COULD THERE BE A PROBLEM WITH THE FAN? IF ITS GETTING ELECTRIC, IS IT POSSIBLE THE CURRENT IS NOT STRONG ENOUGH TO GIVE THE PROPER POWER? OR ARE THESE FANS JUST NOT GENERALLY VERY STRONG FOR AIR CIRCULATION? i WAS THINKING IN SUCH A SMALL ROOM ID HAVE NO PROBLEM. PLS HELP!

ANSWER:
Please read this page to learn why some hugger fans move air and some do not: <(Old Link Disabled): "/ceilingfans/hugger/lowprofile.asp">What to look for in a Low Profile Ceiling Fan. You will also find links to the best hugger fans on the market.

Here is a brief explanation: Most hugger ceiling fans move far less air than a fan that hangs down 2 or 3 inches more. When the blades get closer than 12" to the ceiling, the airflow starts to become restricted and does not flow around the blades efficiently. Even more, when the blades get too close to the ceiling, the air begins to bounce between the blades and ceiling and can cause the fan to vibrate or wobble. Hugger fans that are very close to the ceiling generally will have smaller motors and flatter blades so that the airflow is intentionally reduced to overcome the reverberation of air between the blades and ceiling. So in your case, it is likely that the Hunter fan you purchased fits this description...although not all Hunter fans do. Some sold at home centers and department stores have worse specifications than their normal product line.

(421) ID#9107 Posted: 7/16/2011 10:20:44 PM

QUESTION:
Hansen Wholesale seems to be a legitimate website. Please call me to talk about a couple of fan recommendations and pricing.

ANSWER:
Thanks for your comment. One of our ceiling fan experts will call you shortly.

(422) ID#9106 Posted: 7/16/2011 10:19:53 PM

QUESTION:
www.hansenwholesale.com is my favorite website now! Thanks

ANSWER:
Glad to be of service!

(423) ID#9105 Posted: 7/16/2011 10:18:33 PM

QUESTION:
Is it possible to add a different light fixture to this fan (purchased separately, of course)? I am interested in a 4-bulb fitter, without arms. Thank you.

ANSWER:
The Hunter Bainbridge ceiling fan does not have any light fixture options and is sold only as you see it. A similar small white fan that I would recommend you consider is the <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=41U11D">Casablanca Wailea (click here), which is not only a better quality higher performance ceiling fan, but has quite a few light fixture options to choose from.

(424) ID#9104 Posted: 7/16/2011 10:14:09 PM

QUESTION:
I have a Cirrus hugger, 42" maple blade fan in my kitchen. It is approx. 7 years old. My remote is broken. Can I get a replacement? It is MF006N. Thank you Dona

ANSWER:
Certainly, just give us a call and we will be happy to take care of you.

(425) ID#9103 Posted: 7/16/2011 10:12:53 PM

QUESTION:
HI How do I program each remote so that one does not interfere with the other I have four fans that are Hampton B

ANSWER:
As stated in our forum we do not offer technical support for Hampton Bay ceiling fans or any other brand that we do not sell. Hampton bay is owned and sold by Home Depot (it is their own house brand name), so you will need to contact Home Depot for tech support of their own product.

(426) ID#9102 Posted: 7/16/2011 10:06:46 PM

QUESTION:
We have a six blade with three lights, model C-52E and one of the blade mounting brackets broke. Can we order a new one? I do not know the manufacturer. However it was made in Twawan.

ANSWER:
We cannot supply parts for generic fans such as yours. Fans like yours are mass produced in Taiwan and China and then imported directly by any number of mass merchants who do not typically import replacement parts. In most cases with these mass imported fans a broken blade iron means it is time to scrap your entire fan and buy a new one. This is just another great reason to buy fans at Hansen Wholesale because we give you a <(Old Link Disabled): "/guarantee.asp#parts">5 Year FREE Replacement Parts Plan on any fan you buy from us.

(427) ID#9101 Posted: 7/16/2011 10:03:55 PM

QUESTION:
I have 3 Ceiling Fans that are just alike. 2 are in den and 1 in living room. When I turn light on with remote in LR lights come on in 1 den fan. How do I correct this.

ANSWER:
If you own any of the fans from the major ceiling fan manufacturers you see on our website, they all have a method of tuning each remote transmitter to the same frequency as the receiver unit in the fan. Most remote control transmitters (the hand held device) will have dip switches located inside the battery compartment, or somewhere else easily accessible. These dip switches need to be matched to the same pattern as those in the receiver unit inside the fan, so all you have to do is change them to a different matching setting to enable the fan to operate independently from the remote. The receiver can be found in any number of locations inside the fan. Most commonly they are mounted in the canopy at the ceiling, but some are inside the motor casing or in the bottom cap of the fan (if there is one). If you own a more generic ceiling fan purchased from a hardware store or other mass merchant, these options may not be available.

(428) ID#9100 Posted: 7/16/2011 10:00:21 PM

QUESTION:
I have a M52UL ceiling. there is no manufacturer just the model number I gave. I need blade arm replacement screws. They are 6 mm. The replacement screws at local hardware stores have to big of a head on them to seat properly into the arm. Let me know if you can help.

ANSWER:
Sorry, we cannot be of help when it comes to imported ceiling fans that have no brand name. Fans like this are sold by mass merchants and home centers who import them directly from China and then put their own house brand label on the box. Parts for such fans are typically not imported by such stores and we do not have access to them either. If you buy your next fan from us, we have a 5 year FREE replacement parts plan, so that if you were to break or lose parts, we would replace them FREE of charge. Read more about this here: <(Old Link Disabled): "/guarantee.asp#parts">FREE Ceiling Fan Replacement Parts Plan!

(429) ID#9099 Posted: 7/16/2011 9:56:43 PM

QUESTION:
in nov 1995, i purchased a perterson 30 LP gas logs (g oak) with a wall switch. they were put in the fireplace in the great room--27X42- kitchen,eating area and den. the smoke was so bad tht they even smoked up the dishes and glasses in the kitchen. you could even see the smoke in the room. it was a big mess!!! I finally threw them in the woods. i am now looking forn something that will NOT smoke and thought that the vent-free set was the way to go. not sure since # 9 above talks about soot.

ANSWER:
The fact that your original gas logs smoked can indicate a few things. Because Peterson gas logs are pretty much the best you can buy, smoking is rarely a matter of the burner system or logs themselves, but rather something to do with the fireplace or the installation of the logs. In most cases, the logs are simply stacked too close together, which starves the gas for oxygen and causes incomplete combustion. A poorly drafting fireplace is the second most common problem. A vented gas log will not draft any better than a real wood fire, so if a fireplace smokes when a wood fire is burning, it will most likely smoke with a gas fire. If you have a see-thru fireplace or one that is open on 2 or more sides, it is common that drafting problems occur. Another cause of sooting from a gas log is that not all propane gas is the same quality. Some propane is simply dirty and will cause more sooting. Installing a vented gas log will drastically reduce sooting if the fireplace drafts poorly because the chimney will be closed and you are not dependent on draft. Ventless gas logs also have specific instructions on the placement of the logs so that they do not cause sooting either. However, if your propane gas is poor quality, some sooting may occur...but it will be far less than what you experienced from the vented log set. Keep in mind that you may still experience an odor from ventless gas logs, which is to be expected. Please feel free to call and talk to our gas log experts for more details about your particular situation.

(430) ID#9098 Posted: 7/16/2011 9:42:29 PM

QUESTION:
i need light kits for emerson cf700ww and cf700wpb

ANSWER:
Both of the Emerson Builder Series fans you referred to can use fixtures that are white. If you click on the button for "Lights" on the <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF700WW">CF700WW Emerson Builder Series in White you can order them there. Otherwise, just give us a call and we will be happy to go over the options with you.

(431) ID#9097 Posted: 7/16/2011 9:35:08 PM

QUESTION:
I have an insignia fan installed without the light. Wondering if I can purchase smaller blades to make a 44inch span vs 52inch in cherry finish. Note; fan has rubber grommet type hardware to attach blades vs. screws.

ANSWER:
The Hunter Insignia ceiling fan is designed to accommodate 52" blades only, nothing more or less. Not only does Hunter not make smaller blades to fit this fan, if you found some that did fit, they could damage the motor. Shorter blades create less drag on the motor and make it spin faster. If the motor is not designed to operate in a higher RPM range with less drag it could potentially burn out. There are only a few ceiling fans on the market with motors that are designed to handle different blade spans. So I am going to have to say no to this one.

(432) ID#9096 Posted: 7/16/2011 9:28:21 PM

QUESTION:
2 questions about model Minka Aire Concept I 52 Wet Ceiling Fan Model F577-BNW 1) I am right next to the sea. Is this rust free? 2) I live in Greenwich CT. Is there a place where I can see those fans?

ANSWER:
Actually, there are no ceiling fans that are 100% rust free. The best you can expect are fans that are the most resistant to rust. We have several recommendations and more information about this on our <(Old Link Disabled): "/ceilingfans/outdoor/default.asp">Outdoor Ceiling Fans page here. The Minka Aire Concept I Wet fans are among those we most recommend for salt air environments.

We are an Internet only company, so we do not have a list of retail competitors that we can refer you to. However, the Minka Aire Concept fans do fall under our VIP guarantee program, so if you do not like the looks of the fan when you receive it, we will take it back and give you a 100% refund. You can read details about our <(Old Link Disabled): "help.asp#vip">VIP Guarantee here!

(433) ID#9095 Posted: 7/16/2011 7:44:29 PM

QUESTION:
one of my blades is bent on my fan and i need to replace it. I was painting my ceiling and somehow the remote control got cut on and i had a sheet over the fan and blades and the sheet got twisted and bend my fan blade. Im glad it did not burn up the motor. That is y I need to replace the blades. It is a Hunter 'Sonic" fan

ANSWER:
We can certainly help you get your Hunter Sonic ceiling fan fixed. Hunter provides replacement blades in sets of 4 and you will need to call us to order a set. After you call, our representative will need to contact Hunter directly to get you a price since they do not publish a comprehensive price list of all replacement parts (they've been making fans for over 100 years, so there are literally millions of different parts). Once a price has been quoted, we can process your order over the phone.

(434) ID#9094 Posted: 7/16/2011 7:31:55 PM

QUESTION:
our outdoor covered screened porch is at least 15x15. i am looking for a wobble free, silent fan with lighting, as this one has. we have about 5 months of the year when we would run the fan, and only when we are outdoors. i would like a remote control to use with this fan to turn it on, off, adjust speed and turn on or dim the lights. the porch is to be built so the wall control and wiring is yet to be done. is it possible iwth this fan? also, why is this fan more expensive than other?

ANSWER:
The Casablanca Atria cannot be operated by a remote control. The included wall control must be hard wired with a hot wire run to the fan motor and a hot wire run to the light fixture if you want to operate them independently. Casablanca makes this fan to a much higher level of quality than any other brand of fans. When you see the fan in person, it is visually obvious. The huge powerful motor runs dead quiet without wobbling, yet pushes over 9,000 CFM of airflow, which is hugely advantageous in an outdoor setting because it helps ward off pesky bugs while cooling you off. You cannot buy a better fan. Keep in mind that remote control transmitters, although they can be used with some outdoor ceiling fans, they themselves are not rated for use outdoors. So what you will find is that most outdoor ceiling fans are either pull-chain operated or come with a wall control. Please call to discuss this further if you must have a remote controlled fan (call: 1-800-201-1193).

(435) ID#9093 Posted: 7/16/2011 7:13:05 PM

QUESTION:
I have a master bedroom that is 17x23 ft with ceiling that is 10ft with a recessed area in the middle that is 11ft. If I use two fans instead of one, what size and model would you recommend. Visually I think two will be better but I don't want to have the fans be too strong for the room. The fan I'm favoring is the Emerson atomical. Is two 52" too much for the room? Would I be better off with two 3 blade fans instead?

ANSWER:
2 ceiling fans 50 to 54 inches in diameter will be perfect. I would suggest you use a 2 foot downrod on each fan to bring them down to the optimal height. Although the Emerson Atomical is a good quality fan, it does not produce enough airflow for your application in my opinion and is best for smaller more isolated rooms with 8 or 9 foot ceilings. I would suggest that you consider the <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=CF955WW">Emerson Midway Eco which moves lots more air and uses less electricity. The Eco produces 6,206 CFM while using only 17Watts of electricity compared to 4,515 CFM and 60 Watts for the Atomical. This is a dramatic difference in cooling power and efficiency. You want to get as much airflow as you can out of each fan in a room your size. The Eco fans have a 6 speed remote control, so on those days when it is sweltering hot, you will be able to ramp up the airflow to meet the demand. Here are links to view both fans on our site:

<(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=CF955WW">Emerson Midway Eco (6,206 CFM)
<(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF930WW">Emerson Atomical (4,515 CFM).

(436) ID#9092 Posted: 7/16/2011 7:01:30 PM

QUESTION:
should i be using my ceiling fans even if the rooms are not being used all the time

ANSWER:
In general, the answer is no. Ceiling fans cool you off by creating a wind chill effect, so if you are not in the room to feel the breeze, the ceiling fan might as well be turned off. However, if you are like me and have several pets that roam the house or stay in a particular room when you are not in it, take that into consideration. I leave my fans running almost all the time during the summer because I have very efficient fans and it has almost no impact on my electric bill. If you have an energy efficient ceiling fan such as the Emerson Midway Eco, it only costs $0.0022 per hour (yes, that is only 2 tenths of a cent per hour) to operate the fan, so if you leave it on it will use hardly any electricity. That translates to less than $19.00 per year if you leave a Midway Eco running 24 hours a day all, 365 days a year. Other ceiling fans can cost over 5 times as much to operate, so be sure to consider energy efficient fans if you are planning to buy a new fan. Read more about the <(Old Link Disabled): "/ceilingfans/reviews/emerson_midway_eco.asp">!

(437) ID#9091 Posted: 7/11/2011 4:14:55 PM

QUESTION:
The blades on my Hunter fan fan actually fell off and hit the floor. It was in a cathedral ceiling so it fell along way. Luckily, it did not hit furniture. 1. What caused this to happen? It was put up by a reputable electrician. 2.What fan would you suggest as a replacement that is made better an overall the best fan, in your opinion for a very tall ceiling. It was attached to a long rod.

ANSWER:
Without knowing which Hunter ceiling fan model you own and seeing the damage, I cannot say what might have happened. What you are describing is pretty rare for any ceiling fan. Most Hunter ceiling fans are made to a level of quality that would prevent this, although some of their very inexpensive models sold at home centers may have such issues. My first guess is that the screws holding the blades to the fan motor came loose. These should be checked periodically on any ceiling fan just to make sure they are tight. If the blade actually broke off at the blade holder or the blade itself, that would be a mystery to me and I would need to see the blade.

I would recommend that you consider replacing your fan with a Casablanca ceiling fan. If you use this link, it will show the Casablanca fans in order of what we recommend from a quality and performance standpoint. All of the fans that show up within the top 100 results are made with heavy duty blade holders...or do not have any blade holders at all, so they will not break off like some other fans do. Here is the link: <(Old Link Disabled): "/ceilingfans/casablanca/">Casablanca Ceiling Fans.

If you can email me a picture of your fan as well as the blades that fell off, I may be able to offer some better insight. Email pictures to: gregt@hansenwholesale.com

(438) ID#9090 Posted: 7/11/2011 4:04:34 PM

QUESTION:
Who would repair a casablanca fan in my area? Power switch operates fan on high speed, light won't come on at all. Rochester, MN.

ANSWER:
To find a local service center for your Casablanca ceiling fan, use this link: <(Old Link Disabled): "http://www.casablancafanco.com/Support/Find-A-Service-Center/" target="_blank">Casablanca Service Center Locator. Or just call the Casablanca Service Department directly at: 1-888-227-2178

(439) ID#9089 Posted: 7/8/2011 12:14:37 AM

QUESTION:
I have an outdoor covered porach with 6 fans. It gets lots of wind and I have been having trouble with the metal blade arms breaking or bending. I guess it is metal fatague. I need a outdoor fan with a stronger blade arm that will stan up to windy conditions?

ANSWER:
The best outdoor fans for windy locations are outdoor fans that DO NOT have blade holders. There are several to choose from, the best of which are the <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F577-ORB">Concept I and <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F574-ORB">Concept II series outdoor fans from Minka Aire. If these are too contemporary for your taste, then we recommend the <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=C19546K-TPW">Casablanca Heritage, which has very sturdy blade arms. Please refer to our <(Old Link Disabled): "/ceilingfans/outdoor/default.asp">outdoor ceiling fans page for a detailed description of fans that we recommend most for windy areas.

(440) ID#9088 Posted: 7/7/2011 7:25:39 PM

QUESTION:
We just installed a flush mount ceiling fan in our kitchen and it produces NO air flow. It does not even feel like there is a fan. Can you explain why?

ANSWER:
Not all ceiling fans are created equal, particularly flushmount ceiling fans. Cheaper or poorly made fans (typically sold at home centers and department stores) have small motors with blades that are nearly flat and simply do not move much air. Better quality fans sold through specialty ceiling fan dealers like us have larger more powerful motors with blades that are pitched at an angle so they move lots of air. To make things worse, flush-mount ceiling fans will move even less air because the blades are too close to the ceiling to allow the air to flow around them unrestricted. Also, when you combine a powerful motor with a steeply angled blade pitch and then put the blades too close to the ceiling, the air tends to reverberate (bounce up and down) between the blades and ceiling, which can make a poorly designed fan wobble or vibrate intensely.

So lower quality brands intentionally use smaller motors and flatter blades so that the fans do not move enough air to make them wobble like crazy. These fans sell for anywhere from $30 to $150. A good High quality flushmount fan that is capable of moving lots of air must without vibrating or making noise must have far more substantial mounting hardware and must be precision made. Fans like this sell for around $250 to $350.

Our website is the only website that actually allows you to filter our ceiling fan search results by the amount of airflow they produce (in CFM or Cubic Feet per Minute) so you can actually find out which ceiling fans move air before you buy one. The CFMs for flushmount fans can range anywhere from 1000 to 6000 CFM. Anything under 4,000 CFM is rather poor and will most likely leave you dissapointed. If you want a flush mount fan that moves lots of air, we recommend the <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=F519-MG">Minka Aire Concept II, which moves about 6,300 CFM.

(441) ID#9087 Posted: 7/5/2011 8:38:46 AM

QUESTION:
cathedral ceiling 15 ft at peak 25 X 25 room, 9 ft walls- would you recommend the 60 or 72 in blades for the emmerson carrera grande and what would be downside if any to 72" fan

ANSWER:
A room your size should have two 60" ceiling fans if possible, which will provide far better air circulation and improved comfort. However, if you can only install a single fan, use the 72" fan.

The 72" fan will disperse the air in a wider area than the 60" fan with no downside.

(442) ID#9086 Posted: 7/5/2011 8:19:16 AM

QUESTION:
I can t find a way to put the special attachment for the slanted ceiling in my cart. Can you help me? I also notice this has a stamped steel housing which is not the best for a longer rod, has there been any problem with wobbling? Thanks so much.

ANSWER:
Thanks for bringing this to our attention. I was able to correct the problem, so you can now add the angled ceiling adapter to your Midway Eco ceiling fan.

(443) ID#9085 Posted: 7/5/2011 8:13:25 AM

QUESTION:
Just wanted to make sure--the blades and the light are included, right? It says there is an error re accessory, but I think its because it is included...

ANSWER:
Yes, the blades and lights are included as shown. I was able to fix the problem with the accessory item, which was the included flushmount canopy shown in the picture. It now works correctly on our site.

(444) ID#9084 Posted: 7/5/2011 8:10:44 AM

QUESTION:
We have a five blade Hampton Bay 52’ fan for few years I am not sure if it was ever working properly from the beginning but the problem we are experiencing is fan speed. It does not seem to change much between the Low, Medium and high setting. It seemed to always stay in Low. The remote we have works another Hampton Bay fan in another room just fine. Do you have any idea why this fan is having the speed problem or how to fix or trouble shoot it?

ANSWER:
Unfortunately, we do not offer support for Hampton Bay ceiling fans. They are the house brand of Home Depot, so we do not have access to any technical documentation. I can only say that fans like yours that are sold by mass merchants have very poor quality control and are often made at more than one factory in China, so it is not unusual that one fan works differently than another. You are going to need to contact Home Depot for a remedy, or replace your fan.

(445) ID#9083 Posted: 7/5/2011 8:08:39 AM

QUESTION:
Info states a 3 inch down rod is included - it also states cannot be flush mounted. Does that mean you have to use the 3 inch rod when mounting or can it be mounted to the 3.1 inch ceiling plate? Model #21894

ANSWER:
The Hunter Westover ceiling fans cannot be mounted directly to the fan canopy (as you can with some other Hunter fans), you must use the included downrod at minimum.

Keep in mind that using the flushmount option on any Hunter fan that has that available will reduce the airflow of the fan significantly because the blades end up too close to the ceiling to allow the air to flow around them unrestricted. The flushmount option should only be chosen if you have a ceiling height lower than 8 feet.

If you need a flushmount fan, please give us a call and we will be happy to help you find the best option for your room.

(446) ID#9082 Posted: 7/4/2011 7:45:26 AM

QUESTION:
If your answer is "free" of charge , as everyone wants to charge for a question, then please provide me your recommendation. I am considering a Minka #562, 36" ceiling fan for my kitchen with an open area of 7' by 11'. Larger I believe the blades will be close to the cabinets which may act as a funnel. For the money ($200. or less) which manufacturer of ceiling fans do you recommend ,please include total price, and will the 36" be sufficiant? Thank you

ANSWER:
Ceiling fans create a column of air that is most intense in the "funnel" or column of air directly beneath the fan. That column of air is roughly the same as the diameter of the fan blades. So a 36" ceiling fan will create a column of air that is about 36" in diameter. Anything outside that area will have less intense air and the further away you are, the less intense it will be. So my recommendation is to always buy the largest fan that will fit comfortably in the space both visually and practically. Without knowing the actual layout of the cabinets, I cannot make an educated recommendation, but it seems to me that a 36" fan may be too small. Also, the Minka Aire F562 ceiling fan series is a 32" diameter not 36", so it is likely too small for the application unless the cabinets are too close to impede the blades when they are opened.

As far as recommending any particular manufacturer, each one has their own range of fans in various levels of quality and performance, so I cannot recommend one brand over another at this point. It will be best to find the highest quality fan with the highest CFM that fits the size, style and finish requirements of your application. Our fan search page automatically sorts the results in this order, so once we know the parameters that we have we can simply filter the search results to find the best fan for your needs.

If you can email me some pictures of your kitchen as well as the distance from the junction box to the cabinets, I will be happy to make some recommendations. I will also need to know the height of the ceiling and the width of any cabinet doors that are close to the fan.

(447) ID#9081 Posted: 7/2/2011 9:51:43 AM

QUESTION:
We are planning to replace an existing ceiling mount fan with this one. We already have a wall switch in place to operate the fan with; the ceiling is too high to use a chain pull. Will this fan work for that purpose?

ANSWER:
The Fanimation Edgewood fan you were considering should work fine with your existing wall control providing the wall control is a speed control type switch designed for ceiling fans. If it is a rheostat dimmer used for a light fixture, it will not work. Actually it will, but it will damage the fan motor over time and also make it hum.

If you need to replace the switch with a real fan speed control, click on the button for "Controls" and scroll to the bottom and select one of the last 2 controls (FA-CW1WH or FA-CW1LA). If you plan to add a light fixture to the fan you will need to choose one of the first 2 wall controls (FA-CWRL4LA or FA-CWRL4WH). Any of these suggested wall controls will not require any additional wiring whether or not you add a light. You can also choose any of the hand held remote controls to be used with or without a light.

If in doubt, just call to order and we'll help you choose over the phone.

Here's a link back to the <(Old Link Disabled): "/fanimation/model.asp?ProdNo=TF710WH-WO">60" Fanimation Edgewood

(448) ID#9080 Posted: 6/30/2011 1:04:39 AM

QUESTION:
I own the Hunter Individual Elements-Gossamer Ceiling Fan Model 28536 in Textured Black with the l optional 25676 Gossamer Brown Synthetic Wicker finish blades. The fan is not very powerful and I was looking to upgrade to a more powerful fac (higher cfm). Can I use the blades I currently have on any similar sized fan? Also would I have to use the blades with a Hunter fan? Are the holes for the blades universal?

ANSWER:
The wicker blades you have on your Hunter ceiling fan will not fit on any other fan from Hunter or any fan from any other brand. The blades are matched to the blade holders of the Individual Elements fans, which are unique in design. Also, part of the reason your fan does not move enough air is because of the synthetic wicker blades. Oval shaped blades like those are heavy, not very aerodynamic in design and put too much drag on the motor, which impedes the airflow.

If you need a more powerful breeze, I would suggest looking for a fan with narrower more traditional shaped blades that has a more powerful motor. None of the fans you see on our site that have similar style wicker or tropical style blades are going to perform much better than the fan you already own. Fans with these types of blades require a much more powerful motor in order to be effective...and few such fans exist.

I would suggest you take a look at the Casablanca Heritage, which has the option of wicker blades. This fan is rated at over 6,700 CFM...although it will move a little less air if you choose the wicker blades. You can find the Heritage and other higher CFM fans on our site simply by using the default sort in our ceiling fan search results which automatically shows the highest quality fans with the highest CFM for any combination of filters that you select. Use this link to begin searching for your new fan. This link will show all WET rated outdoor ceiling fans in order of best to worst. I chose this link because the Individual Elements fan is a WET rated outdoor fan:

<(Old Link Disabled): "/ceilingfans/outdoor/fansearch.asp?sbType=Wet">WET rated outdoor ceiling fans.

If you would like other suggestions, please give me more details, or just give us a call during our normal business hours and one of our ceiling fan experts will be happy to help you find the best ceiling fan for your needs.

(449) ID#9079 Posted: 6/27/2011 1:25:47 PM

QUESTION:
Can you please send me the link to the Emerson Ceiling fan light kit glass sets? I purchased a CFFC4ORB Fan lighting fitter and need the glass shade that will work with this fitter. The box says to use either an Emerson G or CFG series glass sets. Please help!! Your website did not make it clear that the light fitter only used this specific glass sets.

ANSWER:
The Emerson CFFC4ORB light fixture uses standard 2 1/4" glass shades. Although most brands of standard shades will fit this fixture, we recommend that you stick with those made by Emerson just to ensure they fit perfectly. Here is a link to view them on our site: <(Old Link Disabled): "/ceilingfans/fanglass/default.asp?Mfg=EM&CurrPage=1">Emerson 2 1/4" Glass Shades.

(450) ID#9078 Posted: 6/25/2011 2:58:31 AM

QUESTION:
Which fans have the best lighting We think we like 52" Harber Breeze Eco 6235

ANSWER:
You can quickly find the ceiling fans with the best lighting by selecting "Highest Wattage Lights" from the yellow dropdown menu on our fan search page. Here is a link that will apply that filter: <(Old Link Disabled): "/ceilingfans/fansearch.asp?sbSortBy=FixtureWatts">Ceiling Fans with the Best Lighting.

(451) ID#9077 Posted: 6/25/2011 2:53:45 AM

QUESTION:
the overall height from the ceiling for the Fremont fan is listed as 9.9". If the fan blades are 8.5" this does not seem correct. Please verify the distance from the ceiling to the tip of the light for this fan. Thanks

ANSWER:
Our mistake. The 9.9" measurement previously shown on our site was the distance to the bottom of the fan without the light fixture installed. The correct measurement from the ceiling to the bottom of the light is 14.92". We have since corrected the dimensions displayed on our website.

(452) ID#9076 Posted: 6/21/2011 4:36:30 PM

QUESTION:
I am little confused by the statement in the description for thr lotus leaf light fitting, 21904MC83WH, for the Monte Carlo 5CY60WH fan that the finish is "white". You mean the glass is white, although the picture shows a blue/grey glass? I take it the light bulbs are above the glass? Would you give me a call, please?

ANSWER:
The finish our site refers to is the finish of the metal finial or fixture that holds the glass in place. I have changed the language to be more clear for others who may have the same question in the future. The glass is clear with grooves and etching to create the leaf pattern, it does not have a blue hue to it. The glass bowl is quite substantial and has a very elegant look.

(453) ID#9075 Posted: 5/3/2011 1:15:50 AM

QUESTION:
I am trying to find a 3-blade ceiling fan pictured on the cover of Ballard Designs.com (Summer Favorites 2011) I called their customer service and was told it was "a prop"; I am looking under 3-blade ceiling fans with no luck; any suggestions?

ANSWER:
I do not have a copy of the Ballard Designs catalog to refer to, so I do not know what fan is shown in the picture. I visited the Ballard Designs website to see if they had the picture, but all I could find is a small thumbnail of the catalog cover that is so small I cannot make out the fan. Can you possibly scan the cover and email me the picture? If so, I may be able to identify the fan or recommend something similar. Email your image to: gregt@hansenwholesale.com

(454) ID#9074 Posted: 5/3/2011 12:50:09 AM

QUESTION:
Do you have a PDF of th einstallation manual for this fan that you can email me? I need to determin if it can be installed in a brick boveda (domed) cieling. The concern I have is how to get power to the fan. I will need to run the power from outside, above and would like to review the installation documentation to see if the wiring can be adapted for this configuration.

ANSWER:
As of the time your question was posted, Emerson has not yet published the .pdf version of their installation manual for the Avant Eco ceiling fans. I would suggest that you refer to the currently published installation manual for the Midway Eco ceiling fan, which attaches to the ceiling and has the same wiring requirements as the Avant Eco. The only difference between the two ceiling fans when it comes to the installation will be the way that the blades are attached to the fan. Here is a link to the: <(Old Link Disabled): "http://www.emersonfans.com/Emerson%20Fans%20Product%20Manuals/midwayeco.pdf">Emerson Midway Eco Installation Manual.

In direct response to your need, ALL ceiling fans are required to be installed to a fan rated junction box. It is OK to attach the junction box directly to your ceiling, providing it meets your local building codes, but it will leave a gap between the canopy of the fan and the ceiling the thickness of the j-box. Therefore, it will look best aesthetically if the junction box can be recessed into the ceiling.

(455) ID#9073 Posted: 5/3/2011 12:33:32 AM

QUESTION:
Does this model - CF788ORB - come with the remote recever? If not, which reciever goes with it.?

ANSWER:
Yes, the Emerson Carrera Grand Eco 60 does include a remote receiver. The receiver works with the included wall transmitter as well as any of the other optional remote controls listed. You can also use the included wall control in conjunction with any of the other optional controls. So if you decide to purchase any of the optional controls, there will be no need to purchase a receiver.

(456) ID#9072 Posted: 4/28/2011 1:10:28 PM

QUESTION:
Is there any way possible to make this fan work with 8 foot ceilings? We realize that we would not be able to use the frilly downrod. vBut the body is still beautiful with its ornate wood. We are looking for a beautiful fan such as this for our 600 sq ft family room that has 8 foot ceilings. Thank you!

ANSWER:
The Casablanca Vicente ceiling fan comes with both a 13" decorative downrod and a 5" plain downrod in the box. The 5" downrod is designed for applications where the fan is to be installed on an 8 foot ceiling, the 13" decorative scroll downrod is for use with ceilings that are higher than 9 feet. So in answer to your question, just buy the fan as it is and you will be able to install it on your 8 foot ceiling without the decorative scroll and without the need to purchase anything else.

(457) ID#9071 Posted: 4/28/2011 1:03:20 PM

QUESTION:
i BOUGHT A KINGSUBRY 70" FAN 00257 AT LOWE'S. THE GLOBE BROKE. i CAN'T SEEM TO FIGURE OUT WHAT THE REPLACEMENT IS AND WHERE TO GET IT.

ANSWER:
The ceiling fan you are referring to is a Harbor Breeze ceiling fan, which is the house brand for Lowes (it is their own brand). Most mass merchants that import their own fans directly from China do not import replacement parts, so they simply are not available in the USA and you cannot order them yourself from a Chinese factory. Bottom line is, if Lowes cannot supply one for you, then you are either going to have to replace the entire ceiling fan, or live with it as is. If you decide to replace your fan, keep in mind that we have a 5 year FREE replacement parts plan, which means that if you buy a fan from us and break the glass, we will replace it FREE of charge. Even more, we only sell major brands of ceiling fans that also import replacement parts for their fans. Just another great reason that people buy their fans here at Hansen Wholesale.

(458) ID#9070 Posted: 4/25/2011 12:23:15 PM

QUESTION:
I replaced the 3-speed fan switch but did not write down the color code for the four wires. On the switch I have L, 1,2, and 3. MY four wires are black (believe its the power line) purple, brown and gray. Could you please tell me which color goes to what number and the letter L. Thank you.

ANSWER:
Unfortunately, the type of speed control you are describing is a very generic type of control that has several different possibilities for wiring depending on how the fan was manufactured. The only way to know which holes to put the wires in is to get your hands on a wiring schematic...which is not readily available to the public. So you are going to need to contact the manufacturer to see if they can tell you how to wire the switch. Trial and error does not work because you can short out your ceiling fan if you get it wrong.

For those reading this post, to avoid getting yourself into this situation, always mark the wires or jot down their locations before you remove a switch to replace it. If you purchased the fan from a home center or department store, you may not be able to find the manufacturer and you may end up having to replace your entire ceiling fan.

(459) ID#9069 Posted: 4/25/2011 8:51:43 AM

QUESTION:
i am looking to buy the 48 in. santa ana 2 blade ceiling fan. i have one and love it. please find me info where to get one.

ANSWER:
The fan you are looking for is a Harbor Breeze ceiling fan, which was manufactured for and sold only buy Lowes. Lowes no longer carries this fan, so it is no longer available. This is common with house brands from large retailers who discontinue a large portion of their fans every year due to poor performance or quality issues.

This is just one reason that we recommend buying fans from the major ceiling fan manufacturers you see on our site like Casablanca, Emerson, Minka Aire and more. They tend to fine tune the performance of their fans over the years rather than discontinue them. For example, the Stealth from Casablanca Fan Company has been around for over 20 years (since 1991) and just this year was redesigned to use a DC motor, dramatically improving the efficiency by 75%. The new DC Stealth is currently featured on our homepage. <(Old Link Disabled): "/ceilingfans/reviews/casablanca-dc-stealth.asp">You can read the entire story here!

(460) ID#9068 Posted: 4/25/2011 12:59:59 AM

QUESTION:
Could you please answer question 27 for me as i have exactly the same problem with the remote working for low and med but no high spped. Thanks - Dan

ANSWER:
As stated on our website, we do not respond to ceiling fan questions regarding brands that we do not sell, particularly Harbor Breeze or Hampton Bay ceiling fans. Please direct questions for Harbor Breeze ceiling fans to Lowes and Hampton Bay ceiling fans to Home Depot as they are the house brands for these two companies. FYI: The problem you have mentioned is commonplace with such fans and our recommendation is to replace the fan with one of the more reliable brands you find on our site. Please give us a call and we will be happy to explain the differences and help you find a better fan.

(461) ID#9067 Posted: 4/24/2011 2:10:52 AM

QUESTION:
Replacing a bedroom fan with light. Area we live in is very hot during summer 90-110 degrees but with low humidity. Room is 14x17, 10 ft ceiling. Can you recommend a bronze fan would like to spend in the range of $200-$400. Thanks for your time

ANSWER:
I would highly recommend using a 60" ceiling fan in your room. At that size, the best choices in a Bronze finish would be the Emerson Carrera Grande ECO, which features a super efficient DC motor (slightly more expensive) or the standard Carrera Grande that moves a bit more air but uses more electricity (less efficient - less expensive). Here are links to both fans:

  • <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF788ORB-B78WA">CF788ORB - 60" Carrera Grande ECO in Oil Rubbed Bronze
  • <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF787ORB-60">CF787ORB - 60" Carrera Grande in Oil Rubbed Bronze
Both of these fans will move lots of air and run dead quiet (aside from the breeze you hear) so you can sleep comfortably. You will also have your choice of several different blade finishes and light fixtures, so you can customize either fan to fit your decor.

(462) ID#9066 Posted: 4/20/2011 12:20:18 PM

QUESTION:
I would like to get a 2nd remote for our ceiling fan. Apollo model # 355-6786. One came with the fan, but we put it in the bed room and I'd like to have one for my wife and one for me.

ANSWER:
The Emerson Apollo ceiling fan did not come with a remote control when it was in production, so the remote control that you have was an optional item that was added to your fan. There were several different remote control options available for the Apollo, so we will need to know which one you have. Take a look on the back side of the remote transmitter and see if you can find a model number. If you cannot locate a model number for your remote control, simply email me a picture and I will try to identify it. Email your picture to: gregt@hansenwholesale.com. If the control that you have is no longer in production, you may need to buy a new canopy mount receiver and however many remote transmitters that you want.

(463) ID#9065 Posted: 4/20/2011 11:44:09 AM

QUESTION:
Does the light fixture #Lk650RB attached to the center hub, wrap completely around the hub so that it hides the light bulbs if you are looking down at the ceiling fan? I have a loft in my house that will look down into the hallway where I plan to put this fan. I am looking for something like the school house globe #CFSSlk10RB but I do not care for the shape of that fixture.

ANSWER:
Yes, the LK65ORB light kit from Emerson is covered on the top so it will look fine from the vantage point of your loft. The LK53ORB is also covered on the top and is a good choice if you like the look. Although it says it is rated for outdoor wet locations, it is perfectly fine to use indoors.

(464) ID#9064 Posted: 4/20/2011 11:39:59 AM

QUESTION:
Looking for a bronze colored single fan that looks like the gyro ceiling fan ?

ANSWER:
I am assuming that you are looking for a ceiling fan that has a cage covering it. If this is so, try this link: <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/covered/default.asp">Cage Covered Ceiling Fans. If this is not what you desire, just give us a call and we will help you find what you need quickly.

(465) ID#9063 Posted: 4/20/2011 11:37:26 AM

QUESTION:
I want to purchase a celing fan for an outdoor patio that will be exposed to rain. What is the best kind to buy

ANSWER:
If a ceiling fan is going to be installed outdoors in an uncovered area that is directly exposed to rain or excess moisture, it needs to be UL listed for use in outdoor WET locations. We have quite a few wet rated ceiling fans on our website which you can explore using this link: <(Old Link Disabled): "/ceilingfans/outdoor/fansearch.asp?sbType=Wet" title="Outdoor Wet Rated Ceiling Fans">Outdoor Wet Rated Ceiling Fans. If you are unsure which is best for your application, just give us a call and one of our ceiling fan experts will be happy to help you choose.

(466) ID#9062 Posted: 4/14/2011 12:07:20 AM

QUESTION:
Is there a single remote control that controls eight fans

ANSWER:
Bottom line is, there is no such device on the market at this time other than a hard wired speed control...and even those have limitations based on the amount of amps being pulled by the fans.

Explanation:

Most ceiling fan remote controls operate using a frequency that is matched between the hand held transmitter and the receiver. The frequency is set by positioning the dip switches in both the transmitter and receiver to the same setting. So theoretically, it doesn't matter how many fans you want to operate from a single transmitter if they are all set to the same frequency. However, in reality, you can usually only get 2 to 4 fans to operate when you push a button. This is because there is a limitation to range of the signal generated by the transmitter (usually 30 to 40 feet). This limitation is part of FCC legislation because you do not want to have a remote control in your home that starts activating appliances around your neighborhood that just happen to be set to your frequency.

So, in all practicality, you will not be able to operate 8 fans from a single remote. You will find that some of the fans receive the commands from the control while others do not. If you turn some off and then walk closer to others, some of the ones you turned off will come back on while you are turning off other fans.

(467) ID#9061 Posted: 4/11/2011 11:20:09 PM

QUESTION:
The SW605 works with the Midway Eco according to the Emerson website but is the receiver required? If so which one fits the Midway Eco the RC188, RC212, or RCK55. Thanks for the information the Emerson website is not much help on this.

ANSWER:
The Emerson Midway Eco ceiling fans come with a hand held remote control and receiver. The SW605 remote wall control is compatible with the receiver unit that comes with the fan, so all you need to do is add the optional SW605 control. You will be able to operate the Midway Eco fan from both the wall control and included remote control if you choose to do so.

(468) ID#9060 Posted: 2/21/2011 12:08:58 AM

QUESTION:
can Model CF905CK fan be operated by a remote control ? If so, can all fans be operated by remote rather than manual or with wall switch?

ANSWER:
The Emerson Prima ceiling fan cannot be operated by remote control. Most remote control ceiling fans have a receiver that mounts inside the canopy. Hugger style fans like the Prima do not have a canopy since the fan body itself mounts to the ceiling. So it is not uncommon for flushmounted fans to NOT have a remote control option. That being said, there are some hugger style fans that do have built-in remote controls. In general, some ceiling fans that come with pull chains can have a remote control added to them and others cannot. It just depends on how they were made and what options the manufacturer intends to offer for the model. Many ceiling fans come with a built-in remote. Others come with a built-in wall control. Many fans that come with a wall control have the option of adding a hand held remote control, while others do not. There is no Yes or No answer. Please call us so we can help you find fans that fit your needs that are capable of using a remote control.

(469) ID#9059 Posted: 2/20/2011 10:55:20 AM

QUESTION:
I would like to get an electronic copy of the instructions and specs for a PL-RG4-12-01

ANSWER:
Here is a link to download the main <(Old Link Disabled): "/images/peterson/pdf/A2-013-G4-Instructions.pdf" target="_blank">Installation manual for the G4 burner system. This particular installation manual does not include instructions for attaching the Electronic Ignition systmem, so here is a link to the <(Old Link Disabled): "/images/peterson/pdf/EPK01-Instructions.pdf" target="_blank">Installation manual for the EPK-01 Electronic Ignition System. If you have any questions, please give us a call.

(470) ID#9058 Posted: 2/19/2011 12:45:06 AM

QUESTION:
I have a small wood-burning stove in my den, It is 24" wide, 22" deep and 24 high. with a 6" black stove pipe vented to the chimney. It has a nice glass in the door. It has an air control on the bottom with a pull'out control lever. It fits well into the size of our room (about 9" x 14"). Would it be wise to have a natural gas log installed in this small wood burner stove? Thank you.

ANSWER:
Gas logs are not designed to be installed in wood burning stoves and doing so can be unsafe. Wood stoves like the one you have described are air-tight and designed to be burned with the doors closed. This creates a low draft situation with very limited oxygen supplied to the fire. Gas logs need more air and draft and cannot be burned behind closed doors. Not only will they not burn correctly in a wood stove, they can be potentially explisive. You may think that you can simply burn the logs with the doors open on your stove, but most air-tight stoves are not designed to be burned this way. Even if you could burn your stove with the door open, the 6" flue is not capable of creating enough draft for a gas log. You can read more about this here: <(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/gas-log-installations.asp">Where can gas logs be installed?.

(471) ID#9057 Posted: 2/18/2011 1:39:01 PM

QUESTION:
Is It posible to use LCA 45 for Varrazano fan into a room 138 cm high - low ceiling Can You answer soon?

ANSWER:
The Casablanca Verrazano is not compatible with the low ceiling adapter due to the unique style and construction of the fan. The fan requires at least a 9 ceiling. Also, converting 138 cm to inches tells me that you have a ceiling height of only 54.3 inches, which is far too low for any ceiling fan. The minimum height from the bottom of the blades to the floor of any ceiling height is 7 feet, which converts to 213.4 cm. Also, because you are providing the ceiling height in centimeters, I assume that you are not located in the USA. Keep in mind that the all Casablanca ceiling fans are designed to be used with 110 volt electricity and will not work with 220 Volt if that is what you have.

(472) ID#9056 Posted: 2/18/2011 1:13:42 PM

QUESTION:
how long do gas fireplace log's last.Is there any danger in using them over 9 year's.

ANSWER:
How long a gas log will last depends on the brand and quality of the gas log set. The gas logs that we sell made by R. H. Peterson will last a lifetime and are warranted for that. Some gas logs sold at home centers and other discount stores may only last a few years. As far as there being any danger of operating your gas logs, I cannot speak to that, you will need to have a professional come to your home and inspect them. Use the resources on this page to <(Old Link Disabled): "/gas-logs/installers.asp">locate a gas log service professional in your area.

(473) ID#9055 Posted: 2/15/2011 1:46:57 PM

QUESTION:
I have a 21-foot ceiling great room (24x17). What size of fan should I buy? I am thinking of 56" or 60" fan with 96" downrod. However, it is very hard to find 96" downrod. What is other option I have? What do you think about Hunter Fans 21711 60" Grant Park fan? But hunter only has 72" downrod.

ANSWER:
I would recommend at least a 60" ceiling fan, if not an even larger 72". The Grand Park is a lower end fan, as you may have noticed by the price and it only moves 6356 CFM, which is not enough airflow for an area your size with a high ceiling. As you noticed, Hunter does not offer downrods longer than 72", so it is not a good choice for your room in my opinion.

If you use this link to our <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/large/">Large Ceiling Fans you will find the results sorted by the highest quality and performance (airflow). This is the order in which we recommend our fans. The Casablanca fans are available with 96" downrods and Emerson has a downrod coupler that allows you to connect two 48" downrods to achieve the length you desire. I would recommend that you call and talk to one of our ceiling fan experts over the phone so they can help you choose the ceiling fan that is best for your room and budget.

(474) ID#9054 Posted: 2/15/2011 1:37:34 PM

QUESTION:
Can you get the CHFRGF-24-11 log set with an Adjustable Flame Remote(Varible Flame) valve and burner?

ANSWER:
The GF series of gas logs that Peterson makes for use with fireplace doors closed is only manufactured with the APK-11 remote control valve, which is an on/off only remote. There is currently no option for this log with an adjustable flame remote.

(475) ID#9053 Posted: 2/15/2011 12:31:16 PM

QUESTION:
The globe I need to replace has a 10" opening and looks like a scholl house type globe. Can you help me?

ANSWER:
The type of globe that you are describing is not a standard replacement globe. Such globes are usually made specifically for the ceiling fan which they are on, or for a specific light fixture. If the light fixture itself is separate from the ceiling fan, it is usually best to simply replace the entire fixture and glass since replacement globes for such fixtures are rarely sold separately. If you email me some pictures of your ceiling fan, I will try to determine what you have and help you get a new globe if it is a brand that we carry. Email your ceiling fan pictures to: gregt@hansenwholesale.com

(476) ID#9052 Posted: 2/15/2011 12:28:01 PM

QUESTION:
I have a gas fireplace with an 18" set installed. It is used to heat the room. Is there such a thing as a burner with a thermostat? Do you sell those and how ;much do they cost. Also do you have that with a electronic starter or a remote starter? How much would that be? Do I need to buy a whole new fireplace or can these be added to what I have? Please don't give my information to any other company.

ANSWER:
There is a huge difference between a gas fireplace and a wood burning fireplace with a gas log installed. We do not sell gas fireplaces, we supply gas logs for wood burning fireplaces. So in order to answer your question directly, I need to know which of the two you have.

I will say this much: If you have a gas fireplace, then you are limited to options that the manufacturer of the fireplace has produced. In many cases, you cannot convert a gas fireplace to electronic ignition without replacing the entire fireplace, although there may be an option to add a thermostatically operated remote control. If you have a wood burning fireplace with a gas log installed, it may be a simple matter of changing out the burner system, or you may need to replace the burner and logs. If you can email me some pictures of your fireplace, I may be able to offer more specific advice. Please email pictures to: gregt@hansenwholesale.com

(477) ID#9051 Posted: 2/14/2011 2:19:50 PM

QUESTION:
May fireplace doores be installed with a ventless gas log set?

ANSWER:
You can certainly install fireplace doors where a ventless gas log is installed, providing the fireplace itself is designed to have glass doors. However, you CANNOT burn ventless gas logs with the doors closed, so they MUST remain completely open when you are burning your ventless gas logs.

(478) ID#9050 Posted: 2/14/2011 2:16:57 PM

QUESTION:
Hi, I want to buy a Tommy bahama ceiling fans Somerset Way but I leave in SWEDEN. May you send this to me? shipping? Tital nice price?

ANSWER:
The Tommy Bahama Somerset Way is a fantastic ceiling fan, one of the best made. Unfortunately, they are only manufactured for sale in the USA and can only be operated using 110-120 Volt electrical circuits. Since Sweden uses 230 volt electricity, the ceiling fan is not compatible. Otherwise, we would be happy to ship it to you.

(479) ID#9049 Posted: 2/14/2011 9:20:50 AM

QUESTION:
I am looking for a fan to push heat down from a very high ceiling in an entry-way. Do all fans come with a switch to change the motion of the fan upward or downward and do they all have a remote? I have a townhouse that needs more heat to stay downstaris. Would you advise the #5 rating?

ANSWER:
Not ALL ceiling fans are reversible and many ceiling fans do not come with a remote control, but most can have one added. In many cases, an added remote will not reverse the direction of the ceiling fan. Remote controls that are called "Full Function" remotes, in most cases, will have the ability to reverse the fan. We do our best to make it clear in the description of the remote whether or not it is a full function remote or whether or not it will reverse the direction of the fan. In most cases, when a ceiling fan comes with a remote control included, the remote will have the ability of reversing the fan. In almost all cases, even if the remote does not reverse the fan, there is a reverse switch located somewhere on the fan that enables you to reverse the fan manually...with few exceptions for fans that are simply non-reversing. Ultimately, this information is not always clearly stated by the manufacturer, so it is best that you call and talk to one of our ceiling fan experts so they can show you which fans are in fact reversible from the remote control (or wall control). And yes, we highly recommend any ceiling fan that has a quality rating of 5 as the best choice.

(480) ID#9048 Posted: 2/12/2011 12:32:47 AM

QUESTION:
we are looking for replacement globes for our ceiling fan. it is a westinghouse ceiling fan with 3 closed globes. we would like open globes. the diameter of the opeing where they screw in around the bulb is 2 and one half inch. we can not find anything in that size. seems like they all are 2 and 1 quarter inches.

ANSWER:
If the glass for your ceiling fan light is held in place by 3 thumb screws, then the 2 1/4" glass is the correct size. It is necessary for the fitter to be slightly larger than the glass so that the glass will fit inside comfortably. So the 2 1/4" globes are the right size for your ceiling fan light. Here is a link to view the <(Old Link Disabled): "/ceilingfans/fanglass/default.asp?sbType=2.25 Standard1">2.25" Ceiling Fan Glass Shades

(481) ID#9047 Posted: 2/10/2011 8:51:15 AM

QUESTION:
have a w11 wall control. Bought a 6673f model fan. We cant get the light to work on the fan. Help please........

ANSWER:
The W11 wall control is an old "Inteli-Touch" control, which has currently been replaced with the W32, and will soon be antiquated all-together. This type of control is computerized and only works with specific Casablanca fans that have a "Brain" inside the motor housing. The 6673F is a pull-chain operated version of the Casablanca Panama, which does not have the brain and is not compatible with this control. The Inteli-Touch version of all Casablanca ceiling fans has a model number ending with a "T". So a Panama with the model number 6673T would work with the control that you have. My recommendation is to purchase a W52 remote control and replace the W11 with a standard on/off toggle switch...or buy a 6673Z Panama, which is the new version that has a new wall control that can also work along with a remote control. The "Z" version is currently in a running changeout to replace all "T" versions. So Casablanca is completely discontinuing all of the older Inteli-Touch models and replacing them with this new hybrid Inteli-Touch. FYI: The "Z" models operate with a radio frequency transmitter and receiver rather than a brain that is wired directly to the wall control. This is better technology and more versatile because it allows you to use both a remote control and wall control to operate the same fan.

(482) ID#9046 Posted: 2/10/2011 8:38:58 AM

QUESTION:
looking for a flush mount with highest cfm and remote or wall control. also do you have to run a different type of wire for the wall control. live in hawaii so no calls before 7am please

ANSWER:
If you click on this link to <(Old Link Disabled): "/ceilingfans/hugger/default.asp">Hugger Ceiling Fans our default sort will be in the order of highest quality and CFM. The Modern Fan Company Cirrus Hugger moves the most air with the Minka Aire Concept II fans running a close second. They are both excellent quality fans and quite pleasing to the eye. If you need a less contemporary look, then consider any of the fans that come up close below them in the search results.

Please keep in mind that the EPA does not require flushmounted ceiling fans to be tested for CFM like other fans, so performance data is not available for a good portion of the hugger fans that are available. The reason for this is that flush mount fans generally do not move much air because the blades are too close to the ceiling and the airflow is restricted because it cannot flow around the blades as easily as fans that drop from the ceiling. So the EPA does not even recognize hugger fans a viable ceiling fan. With this in mind, the fans that I mentioned above are designed well enough to still move a substantial amount of air even though they are flush mounted.

(483) ID#9045 Posted: 2/10/2011 8:30:04 AM

QUESTION:
Does this fan include a remote control?

ANSWER:
Yes, the Emerson Midway Eco ceiling fan does come with a hand held remote control and receiver.

(484) ID#9044 Posted: 2/10/2011 8:28:55 AM

QUESTION:
We have a hugger fan with a missing 5 and three quarter circumbrance mounting bracket. Can we get one from you?

ANSWER:
Mounting brackets for ceiling fans are generally not interchangeable between brands and models, so there are no generic parts available for your ceiling fan. In order to be of help, we must know the brand and model of the ceiling fan you own. We have access to parts for the brands of ceiling fans that we carry, so if you can email that information, I will be happy to check and see if we can get the part you need. The brand and model of your ceiling fan can usually be found on a label that is on the top of the fan motor. Email that info to: gregt@hansenwholesale.com

(485) ID#9043 Posted: 2/9/2011 1:56:06 PM

QUESTION:
I want to place a gas log into an existing wood-burning masonary fireplace. I only have access to LP. One fireplace store told me I should only install a ventless unit because of the LP or I would have excessive sooting and unrealistic flame and fire. Another store told me it did not matter. My wife and I have a wood fire almost every night and really enjoy a fire and want the gas log to be as realistic as possible. Your thoughts and suggestions, please. Thank you

ANSWER:
After being in the fireplace business for over 25 years and personally installing over 3,000 gas logs, I can say without a shadow of a doubt that "Vented" gas logs are going to be much more realistic in appearance than ventless logs. However, all vented gas logs will create some soot, just like burning real wood does. If they are properly sized and correctly installed, the sooting will be minimal and will not cause any problems because it will go up the flue just like a real wood fire. Some soot will always be present on the surface of the logs as well, which is to be expected and even adds to the realism. Ventless gas logs will provide more heat and will not create soot (if properly installed), but they are far less realistic. They also produce an odor that many people dislike or simply cannot handle, so ventless gas logs are only recommended if heat is the primary reason for thier use. Keep in mind that when you burn wood, soot is a natual part of the process. If your wood burning fireplace is not sooting up your house, then a vented gas log will not either.

(486) ID#9042 Posted: 2/9/2011 1:49:00 PM

QUESTION:
I am looking for the Fire Magic, Monarch series grill maintenance kit. I believe it is part number M36-MK can you get it and if so, how much?

ANSWER:
We can certainly get you whatever you need for your Firemagic grill. Please call us for pricing and availability. I do not post prices in this forum because they change periodically and people are misled when they read archived postings.

(487) ID#9041 Posted: 2/9/2011 1:47:25 PM

QUESTION:
T currently have a log burning FP that I want to convert to natural gas. Tthe existing grate is permanently affixed to the rear wall of the FP firebox cabinet. Do you sell gas logs that will fit this grate?

ANSWER:
It sounds like you have a prefabricated fireplace. In most cases, it appears that the grate is fixed to the back of the fireplace, but in fact it can be removed by simply lifting up the back firebrick panel and pulling out the brackets that are holding the grate in place. You can do this by wedging it up using a screw driver. It is best to replace the grate because most gas log burners will not fit under the grates supplied with prefabe firepalces. If you email me some pictures of your fireplace, I can be of more help. Email your fireplace pictures to: gregt@hansenwholesale.com

(488) ID#9040 Posted: 2/9/2011 1:44:32 PM

QUESTION:
I am looking to replace my ceiling fan light shades. They are not glass and the bulb is exposed and holds the shade on facing down. I can not find these shades anywhere, nor do I know the name of this type of shade. Can you help me out with this, please? Thanks,

ANSWER:
The type of shades that you are describing sounds like they are made exclusively to fit the light fixture they came with and you most likely do not have any options to change them or replace them except to replace the entire fixture. If the ceiling fan you own is made to accept light fixtures other than the one that it now has on it, you may be able to change the entire light fixture to one that accepts a variety of differnt shades. Without knowing what brand and model of ceiling fan you have, it is difficult to make a recommendation. If you look on the top of your ceiling fan motor, you should find a brand name and model number. Get that info and then take some pictures of your fan and email them to me. If you do so, I may be able to help you find what you need. Email to: gregt@hansenwholesale.com

(489) ID#9039 Posted: 2/9/2011 1:38:50 PM

QUESTION:
Hi, I am trying to figure out what I need to buy to install gas log set. 42 inches wide at front, 34 at back (rounded from 33.5) and 24 deep. Please call me and help me figure it out. Also, if I make a mistake, can I change them? I like the driftwood set look.

ANSWER:
One of our gas log experts will call you shortly to go over everything and help you choose the right gas logs for your fireplace. We will also help you avoid any mistakes in order to avoid any returns, although you can make a return if you do make a mistake, but there may be a cost involved since shipping gas logs across the country is actually quite expensive. Although we absorb the shipping cost with our FREE Shipping when we ship your logs out to you, we cannot return them and reship a different log set for free. So, again, we will make sure you avoid such mistakes...which is why we highly recommend ordering your gas logs over the phone.

(490) ID#9038 Posted: 2/9/2011 1:35:07 PM

QUESTION:
Does the Emerson Loft Ceiling Fan (CF765BQ) have the K55 motor?? Also, wondering if you sell the Emerson High Pointe Ceiling Fan and does it also have the K55 motor. What are its ratings. Thank you.

ANSWER:
Neither of the 2 ceiling fans you have mentioned have the Emerson K55 motor. The Emerson Loft has a 188mm x 15mm motor, which we consider the next best thing. This motor is actually very powerful and efficient and the Loft moves a whopping 7530 CFM while using just 79 watts of electricty, so it is well above average in performance. The quality of the fan is far above average as well and will give you a lifetime of great noise and wobble-free operation.

We do carry the Emerson Highpointe ceiling fan as well and it can be viewed on our website here: <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=CF205BS">Emerson CF205BS High Pointe. The High Pointe is a very fashionable and high quality ceiling fan, but has a smaller 153mm x 22mm motor that only moves 5678 CFM while using more 86 Watts of electricity, which is more electricity than the Loft. So from a performance comparison, the Loft is a much better choice.

We have many other ceiling fans similar in style that we would be happy to help you compare if you give us a call.

(491) ID#9037 Posted: 2/9/2011 1:21:13 PM

QUESTION:
Looking to buy a fan for our cottage (Casablanca model #4746D). Comparison is good - CFM above average. Rated for damp locations. Everything looks good. What can you tell me about the "rustic iron" finish?? What color does it read??

ANSWER:
Rustic iron finish shown on the Casablanca Estrada ceiling fan is a reddish-brown color that is meant to resemble the color of rusted iron. It is lightly textured and varies slightly in shading. If you click on the picture of the fan on our product details page, you will see an enlargement which is a fairly good depiction of the finish, although it will vary in tone from computer to computer. Overall, the rustic iron finish is an exellent finish for use outdoors because it tends to hide the dirt that accumulates on outdoor ceiling fans.

(492) ID#9036 Posted: 2/9/2011 2:27:05 AM

QUESTION:
looking for the Emerson Carrera Grande 72 - CF787VNB with light fixture. I want to know if it is possible to have an extension of up to 8FT. If not what other options for ceiling fans would be available. I have a 24 x 30 room with 24 foot ceilings. All the heat goes up!

ANSWER:
We can supply you with a downrod coupler, which will allow you to connect 2-4 foot poles together to make an 8 foot pole. Currently, you will need to call us to order the coupler. If you place your order over the phone we will make sure you get everything you need at the lowest possible price. Here is a link to the <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF787AP-72">Emerson 72" Carrera Grande ceiling fan.

(493) ID#9035 Posted: 2/5/2011 1:31:04 PM

QUESTION:
can the light be operated from the existing wall switch?

ANSWER:
The Emerson Midway Eco comes with a remote control that operates all of the fan functions. If you have an existing wall switch wired to the ceiling junction box, then it will only provide power to the fan. It will not turn the light or fan on and off. You can purchase a separate wall control that is designed to work with the remote control so that you can operate the ceiling fan from both. The optional wall control currently shown on our site is model SW114. However, Emerson is in the process of changing this control. You can go ahead and order it using the SW114 model, but we will send you the correct control that Emerson is now shipping for this fan.

(494) ID#9034 Posted: 2/5/2011 1:02:40 PM

QUESTION:
What size fan should I purchase for a bedroom 14 by 13 feet? I currently have a 44 inch fan. I want a light. Should I go with multiple globes or one globe. My interior decorator suggested a fan that hugs the ceiling. I would also like to have a switch for light and fan and or a remote. The bedroom furniture and woodwork is oak. Any suggestions. Our contractor recommended either Casablanca or Hunter.

ANSWER:
Recommendations for ceiling fans are best handled over the phone. There are so many options to choose from, it is not efficient for me to begin a recommendation dialog in this forum. Please give us a call and we can help you choose the best fans for your home in a matter of minutes.

(495) ID#9033 Posted: 2/5/2011 1:01:07 PM

QUESTION:
I need to replace the ceiling fans in my house after we have remodeled. I want to replace them with the Hunter Original. We need a bronze finish to match door knobs, doors etc. I will need 9 - 52" and 2 36" Would you recommend the Hunter Original or something else Tks for your help

ANSWER:
The Hunter Original ceiling fans are some of the best ceiling fans on the market, so I highly recommend them. However, they do not come in a 36" size, so you will need to choose something else if you must have fans that small. We do have many other recommendations for both the 52" and 36" ceiling fans for your home which may have more functional options than the Hunter Original ceiling fans, so it is best if you give us a call so we can discuss your needs and make sure you end up with ceiling fans that give you all of the functionality that you want.

(496) ID#9032 Posted: 2/5/2011 12:57:35 PM

QUESTION:
how do I know if I have a vented or ventless gas fireplace ?

ANSWER:
Email me some pictures of your fireplace and I will see if I can make the determination. Email pictures to: gregt@hansenwholesale.com

(497) ID#9031 Posted: 2/5/2011 12:56:55 PM

QUESTION:
I have a Heat-n-glow model SL750TRC. The black steel enclosure shows "white" marks on the back wall; it will not brush off. I am told my logs are out of alienment and that the gas is causing the marks. What can I do about these marks? Thaank you.

ANSWER:
We do not supply support for Heat-N-Glo fireplaces. Please contact the manufacturer, or a Heat-N-Glo dealer.

(498) ID#9030 Posted: 2/5/2011 12:55:50 PM

QUESTION:
we want to put a light on our Emerson ceiling fan in our living room. It is the same as those in our bedrooms which have "schooollhouse type lights. I want something small but decorative for the living room. Can you make a suggestion? The fan is controlled by a wall switch and pull cord.

ANSWER:
Please get back to us with the model number of your Emerson ceiling fan so that we can reference light fixtures that are compatible. If you call, we can help you quickly over the phone. If you cannot locate the model number, email me some pictures of your fan and I will be able to determine what light fixtures are compatible. Email pictures to: gregt@hansenwholesale.com

(499) ID#9029 Posted: 2/5/2011 12:53:06 PM

QUESTION:
I'm looking for a light kit that will fit a Casablanca ceiling fan, serial #E67740. The fan and the wall controls are already installed (by the previous owner of our condo); we want to add the light kit. Please advise. Thanks much!

ANSWER:
We need to know the model number of the Casablanca ceiling fan that you own. We have no way of cross-referencing this from a serial number. If the fan is in fact a Casablanca fan, you can find the model number on a label that is on the top side of the motor. If you cannot locate that, email me some pictures and I will try to identify it for you. Email to: gregt@hansenwholesale.com

(500) ID#9028 Posted: 2/5/2011 12:50:47 PM

QUESTION:
We have 2 ceiling fans wired to one switch. We have had problems with the switches. What switch do you recommend that would be powerful enough for two fans?

ANSWER:
That depends on the brand of the fans you own as well as the amperage. Please email me the brand and model number of each of your fans so I can see if there is a switch that I can recommend. Email to: gregt@hansenwholesale.com

(501) ID#9027 Posted: 2/5/2011 12:49:24 PM

QUESTION:
i have several masonary fireplaces in a two year old house in which i have installed artificial logs with gas burner sets. all of the logs seem to build up a black flake or soot that blows off when the fireplace back drafts and blows the black substance on to the rug. this never happened in my old house with the old gas logs which i installed about twelve years ago. any ideas on what causes the problem

ANSWER:
The most common cause of this type of sooting is simply the quality of the gas logs and burner system that you install. If you purchased the gas logs from a home center or discount store, that is likely the problem. Sooting can also be caused by incorrect installation, too much draft in a room, poorly designed fireplaces that do not draft well or even poor quality gas (if you are burning propane). If you can email me the brand and model number of each gas log as well as some pictures, I may be able to offer more insight or suggestions.

(502) ID#9026 Posted: 2/5/2011 12:46:20 PM

QUESTION:
Hi! My ceiling is 96", can I install this fan? I am confused about the size of the downrod, help!

ANSWER:
The Matthews Vent Bettina ceiling fans require a minimum ceiling height of 101", which is 5" higher than your ceiling. It would drop down too low for comfort and would not meet building codes. There are no options for installing the fan closer to the ceiling either. Please give us a call so we can help you find a reasonable alternative.

(503) ID#9025 Posted: 2/5/2011 12:43:35 PM

QUESTION:
I have a ceiling fan that needs to be replaced on a 6 foot down rod in a vaulted ceiling of 20 feet. Can this be done without accessing the top of the ceiling? I can reach the actual fan, but not the small medallion that covers the hookup. Also, do you know of any light kits that will fit old SMC model 4 blade, 4 light ceiling fans?

ANSWER:
In most cases, you cannot install a ceiling fan without removing the downrod from the canopy. The wires run all the way from the motor up through the downrod to the junction box. Furthermore, downrods are not the same between different brands and models of ceiling fans, so in most cases, you will not be able to use your existing downrod anyways. Please give us a call so we can discuss your needs further and help you get everything you need to replace your ceiling fan.

(504) ID#9024 Posted: 2/5/2011 12:40:49 PM

QUESTION:
I ordered and received HSG46-24-17-24 In Ripped Split Oak Vented gas logs. The problem is that I mistakenly ordered vented and my workman tells me I needed non vented. He said if I keep the vented then my flue will be opened permanently. Customer ID 94266. If this is the case, do you have any suggestions as how I can change this to non vented?

ANSWER:
You cannot change a vented gas log to a non-vented one. You will need to return your order and order a different log set. Please call our customer service department at 1-800-607-2665 so they can take care of you.

(505) ID#9023 Posted: 2/5/2011 12:38:47 PM

QUESTION:
Have a 23X13 bedroom. Looking for recommended ceiling hugging fan. This fan should also have a remote control and several speeds. No light is needed.

ANSWER:
We have quite a few ceiling fans that we can recommend for a room your size, so it is difficult to make a recommendation without knowing more about your room. please call us so we can discuss the style and finish of fan you would like as well as your budget.

(506) ID#9022 Posted: 2/5/2011 12:36:41 PM

QUESTION:
Can this be used without electricity. Can you light it without electricity.

ANSWER:
Yes! None of the Peterson gas log safety pilot systems require electricity...even the electronic ignition models. Although the remote control systems use batteries, they still are not wired in to any separate power supply. The SPK system that you are inquiring about is manually operated and works from the milivolts of electricity that are generated from the heat produced by the safety pilot.

(507) ID#9021 Posted: 2/5/2011 12:33:42 PM

QUESTION:
We havea the see thru vent free gas logs. I have misplaced our manual. Is it possible to get a new manual as we have trouble lighting the pilot light. Also the pilot light will go out for no reason. The serial number for the gas logs is 333394. Thank you.

ANSWER:
If your gas log is made by R. H. Peterson, we can most likely get the manual for you. The serial number is of no help. Please send us the brand and model number.

(508) ID#9020 Posted: 2/5/2011 12:32:26 PM

QUESTION:
OK -- So how do I put this item (Model 19-S0B2N-0) into the shopping cart? Do I have to phone in this order?

ANSWER:
Yes, we do take all orders for Firemagic grills over the phone. This allows us to make sure you get the right components as well as the best price possible. Please give us a call.

(509) ID#9019 Posted: 2/5/2011 12:31:10 PM

QUESTION:
Im trying to find gas logs to put into a custom made iron fire pit. So the logs would have to be a campfire type design. I only see the firepiet advertised on the front page but not he logs by themselves. Im sure you have this I just don't know where to look.

ANSWER:
We can most likely supply the burner and logs that you need. Please email me the dimensions of your firepit along with some pictures and we will be happy to help you. Email to: gregt@hansenwholesale.com

(510) ID#9018 Posted: 2/5/2011 12:29:11 PM

QUESTION:
We have a natural gas ventless fireplace now. Can we replace our burner and logs with your burner and glass? If so, on a 36" front, 24" back and 19"depth, how many lbs of glass do we need? Thank you, Ashlee

ANSWER:
First, we need to know if the fireplace that you have is made to accommodate aftermarket gas logs, or if it came with its own proprietary log set. Please email me the brand and model number of your fireplace along with some pictures so I can determine if you can change what you have. Email info to: gregt@hansenwholesale.com

(511) ID#9017 Posted: 2/5/2011 12:27:02 PM

QUESTION:
We are putting an addition of 5900 cu/ft on our house. The room will have a cathedral ceiling with two ceiling fans, a lot of windows and large glass patio doors. We can build a ventless gas log opening to the size of our choice. We would like remote control operation for pilot, flame, and blower (if available). The fuel will be propane. We would appreciate your reccommendation as to the best set of ventless gas logs to install.

ANSWER:
We will need to know the size of the fireplace that you will be building in order to recommend the correct ventless gas logs. If you wish to build the fireplace to accommodate the logs that we recommend, then I would suggest that you give us a call so we can discuss the details over the phone.

(512) ID#9016 Posted: 2/5/2011 12:21:28 PM

QUESTION:
Looking for 2 drop in propane bbq's for apt community. $2500 to $3500 budget per unit. Have existing opening on concrete countertop of 21"X32" which could be modified. I am the general contractor that has the contract for the job. Looking to do as soon as possible.

ANSWER:
We can certainly supply the barbecue drop-in units that you need. Please give us a call and we will be happy to take care of you.

(513) ID#9015 Posted: 2/5/2011 12:19:42 PM

QUESTION:
I currently have a 18 inch wide vented natural gas log set, next to which is the pilot that is supposed to work with the remote but does not, and the turn off valve for the gas supply is located behind that. It is a remote which does not work. It is 19 years old and needs to be replaced. My repairman said i could fit a 20 inch; he recommended I go online to check out your company. What do you recommend? Can I reuse the "logs" and just order the control, pilot, etc. without the logs?

ANSWER:
Most likely you are best off just ordering a complete new burner and logs. However, if you can email me some pictures of your fireplace, I may change my recommendation. Please email pictures to: gregt@hansenwholesale.com

(514) ID#9014 Posted: 2/5/2011 12:16:41 PM

QUESTION:
Hi there, I need to find the burners, knobs, ignitor and front plate for a Fire Magice Model 4173-66 BBQ. The burners rotted out and the unit caught on fire and need to replace these parts, can you help?

ANSWER:
Please give us a call and we will be happy to get the parts you need for your Firemagic grill.

(515) ID#9013 Posted: 2/5/2011 12:14:59 PM

QUESTION:
I have read that stainless steel firebacks should not be used with gas logs because the extra reflected heat may damage the gas shutoff valve. What is your recommendation?

ANSWER:
Peterson makes the stainless steel firebacks with the intention of being used with their gas logs. When installed with Peterson gas logs according to the manufacturers instructions, they are perfectly fine.

(516) ID#9012 Posted: 2/5/2011 12:13:02 PM

QUESTION:
I waqnt to install a ceiling fan in my garage. the ceiling is finished. Can the fan be wired to an extension cord and plugged in to an existing outlet?

ANSWER:
Building codes require that ceiling fans are hard wired and installed with a junction box. Running an extension cord is not considered safe or legal, so I would say no. You should hire an electrician to run the wires legally so that your fan is installed up to code.

(517) ID#9011 Posted: 1/29/2011 4:05:03 PM

QUESTION:
I have two switches which controls one light. How will this work? One switch will be the remote, what will the other switch do? Just turn the light on and off or will it just be useless and not work? Thanks

ANSWER:
The control that comes with the Minka Aire Gyro ceiling fans only uses 1 hot wire. This eliminates the need to run an extra wire, so it is great for those who already have a single switch on the wall that operates a receptacle in the ceiling. If you have 2 switches that send power to the ceiling fan junction box, then 1 of the switches will need to be disabled, and yes, it will become useless and it will not do anything.

(518) ID#9010 Posted: 1/29/2011 4:00:24 PM

QUESTION:
Hi, Do you know the type or bulb size of the 75watt Halogen Bulb ? Thanking you in advance! Tom Schafer

ANSWER:
Yes, the Montecarlo Discus ceiling fans use 1-75W E-11 mini candelabra halogen bulb. The light bulb is included with the ceiling fan.

(519) ID#9009 Posted: 1/29/2011 3:52:17 PM

QUESTION:
We have a vaulted ceiling (height is 28 feet) and want to know if you have a downrod longer than 6 feet

ANSWER:
We do have downrod couplers available that allow you to connect two or more downrods together so you can make extra long poles. Please give us a call so we can get you everything you need to install your ceiling fan.

(520) ID#9008 Posted: 1/29/2011 3:49:05 PM

QUESTION:
can we purchase a fan and light control for the hunter ceiling fan #25579? if yes, please quote price. can you guarantee that hansen prices are the lowest price available, if not will you match any other price available? does hansen provide discounts for the purchase of four fans and four control units? if yes, please state discount amount. thank you for your prompt reply.

ANSWER:
Yes, there are several different fan and light controls available for the Hunter Studio Series ceiling fans. You can see the various options by clicking on the button for "Controls" just beneath the large picture of the fan on the product detail page. We do guarantee the lowest price and also offer discounts for multiple purchases where there is no conflict with the manufacturers minimum pricing policy. For additional discount pricing, please give us a call.

<(Old Link Disabled): "/guarantee.asp">Read our price guarantee here!

(521) ID#9007 Posted: 1/29/2011 3:42:56 PM

QUESTION:
I broke the light globe on the bottom of our ceiling fan. It is a ceiling hugger fan, needing a 7" globe. Can I find a 7" globe for replacement? Thanks

ANSWER:
We need to know the brand and model number of your ceiling fan in order to see if a replacement globe is available. Please email that info to gregt@hansenwholesale.com and I have someone check to see if it is available.

(522) ID#9006 Posted: 1/29/2011 3:41:11 PM

QUESTION:
I am searching for a replacement glass globe for my ceiling fan. The globe should be twist-on, 9.75" in width where it connects to fan, maybe 11"width of globe. Do you have anything that matches? Thank you!

ANSWER:
The type of globe that you are describing comes with ceiling fans that have globes made specifically for the model of fan you own. If it is a brand that we carry, we can get the replacement globe you need if it is still available from the manufacturer. Please email me the brand and model number of your fan so we can help you. Email to: gregt@hansenwholesale.com

(523) ID#9005 Posted: 1/29/2011 3:39:20 PM

QUESTION:
My fan switch shorted out, can I get the parts to replace it. I have a Supra 32 by minkaAire

ANSWER:
We can certainly help you get a replacement switch for your Minka Aire Supra ceiling fan. Please give us a call so we can take care of you.

(524) ID#9004 Posted: 1/29/2011 3:37:42 PM

QUESTION:
I hung a new fan I follow the wiring instructions and the fan & light will not turn on by the wall switch but will on the fan switches

ANSWER:
Without knowing what brand and model of ceiling fan you own, I cannot give you a detailed answer. However, if the fan you own has pull chain switches, it most likely was not designed to operate from the type of wall control that you have installed. Please give me more details about your fan including the brand name, model number, where you purchased it and whether the wall control came with the fan or you purchased it separately. Email this info to: gregt@hansenwholesale.com

(525) ID#9003 Posted: 1/24/2011 7:56:45 AM

QUESTION:
Can you use a dimmer switch on the Midway Eco Fan? How does the motor compare to the Emerson K55 workhorse? Thanks.

ANSWER:
The Emerson Midway Eco ceiling fans use CFL bulbs which are not dimmable so there is no light dimming feature for this fan. The Midway Eco motor (called the Eco Motor) is actually a better motor than the K55. It uses about 75% less electricity, yet still matches the performance of the K55. The K55 is an AC motor and the Eco motor uses DC power. This is the latest technology in ceiling fan motors and you will soon see more fans from Emerson that have this motor. Watch our site for recent updates...they are coming in the next few weeks!

(526) ID#9002 Posted: 1/17/2011 4:44:03 PM

QUESTION:
I am looking at the monecarlo ornate ceiling fan. What color is "textured white"?

ANSWER:
Textured white is a very popular finish for ceiling fans nowadays. It is just like it sounds, a white finish that has a texture to it. It is a matte white (no gloss) and the texture is very minimal giving it a soft appearance.

(527) ID#9001 Posted: 1/17/2011 4:39:53 PM

QUESTION:
I have an older model Hunter ceiling fan (Model #25536). Recently, the globe cracked at one of the screw holders and a piece came out - plus a large horizontal crack just waiting to fall out. I am in need of a replacement globe, and I believe this particular globe in like the one on the light fixture kit #26136. It has two 60W bulbs and a 10" fitter. Do you carry these, or can you help? Thanks in advance.

ANSWER:
Hunter has made quite a few ceiling fans with 10" globes over the years and they are not necessarily interchangeable. The model number that you are referring to is not in our database and I do not recognize it, so I can be of little help at this point. If you can email me some pictures of your fan, I may be able to tell what it is you need. Email your ceiling fan pictures to: gregt@hansenwholesale.com

(528) ID#9000 Posted: 1/17/2011 4:36:29 PM

QUESTION:
How do I change the light blub?

ANSWER:
I need to know the brand and model number of your ceiling fan in order to be of any help. Please email your request along with that information to: gregt@hansenwholesale.com. If you cannot locate the model number, try emailing some pictures as well.

(529) ID#8999 Posted: 1/17/2011 4:33:09 PM

QUESTION:
How do I change the bulbs to the Hunter model 20810 52 inches low profile ceiling fan

ANSWER:
The Hunter ceiling fan model 20810 comes with a basic single globe fixture. The glass is held in place by 3 thumb screws. If you losen the screws, the glass should come out and you will have easy access to the light bulb. If your fan is not configured in this manner, then it is likely that the model number you have supplied is not correct. If this is the case, email some pictures of the fan and I will see if I can help you out further. Email pictures to: gregt@hansenwholesale.com

(530) ID#8998 Posted: 1/17/2011 4:25:06 PM

QUESTION:
Do you have a new copper light fixture for this fan?

ANSWER:
Unfortunately, Casablanca has discontinued the Commodore Vanderbilt and also no longer makes any light fixtures in the Antique Copper finish, so we do not have any copper fixtures available that will work on your fan. Do you own the Commodore Vanderbilt in copper and need to add a light fixture...or do you already have a light fixture, but it is not working? It may be possible to repair your fixture if that is the case. You can email a response to: gregt@hansenwholesale.com

(531) ID#8997 Posted: 1/17/2011 4:16:02 PM

QUESTION:
I need a glass for a Minka air ceiling fan Concept 1 What is the price with shipping to Az ? Do you have any available? Thank you

ANSWER:
The page from which you posted your question is in fact the correct page to order the model GF516 glass replacement for the Minka Aire concept ceiling fans. We have them available. Please refer back to this page for pricing details: <(Old Link Disabled): "http://www.hansenwholesale.com/model.asp?ModelNo=GF516&Mfg=MF">Replacement Glass for Minka Aire Concept I and Concept II ceiling fans.

(532) ID#8996 Posted: 1/17/2011 4:11:56 PM

QUESTION:
I love your ceiling fans! We have at least one in each room. My question is which way does the fan blades go in winter and which way do they go in summer?

ANSWER:
In general, ceiling fans should operate in a counter clockwise direction during the summer and clockwise in the winter (when looking up at the fan). However, there are conditions that may warrant the opposite of what I have stated. Please read the information on this page for more details: <(Old Link Disabled): "/ceilingfans/fan-direction-summer-winter.asp">Ceiling Fan Direction Summer - vs - Winter

(533) ID#8995 Posted: 1/11/2011 1:25:07 PM

QUESTION:
In addition to smell, how do propane logs differ from those burning natural gas? After two vented sets, we are really interested in the ventless type,

ANSWER:
The biggest difference between natural gas and propane is the cost! In most parts of the country, natural gas is about 1/2 the cost of propane, so if you have access to both fuel types, natural gas is usually the logical choice, but you should check the difference in price. Natural gas is generally sold by the "Therm" where as propane can be sold by the gallon or pound. Ultimately, to compare the cost of both fuels, you will want to convert the unit of measure to BTUs. So, how much you pay per 1000 BTUs is what you want to consider.

Here are the BTU conversions for both gas types:

  • Natural Gas: 100000 BTUs per Therm
  • Propane: 91500 BTUs per Gallon
  • Propane: 22000 BTUs per Pound


Read more here about: <(Old Link Disabled): "/gas-logs/gas-log-burn-cost.asp">The Cost to Burn Gas Logs

Otherwise, there is little difference between burning propane and natural gas when it comes to gas logs providing you have good quality propane. Natural gas is generally quite pure, whereas propane has less consistency in purity. So the quality of the fuel can vary quite a bit between suppliers. Propane that is less pure (dirty), will tend to produce more soot and smell. Also, propane burns nearly twice as hot as natural gas by volume, the ventless gas logs are ported differently for each fuel type, so they end up producing the same amount of heat. With vented gas logs, the BTUs may be different between natural gas and propane, but the natural gas models tend to burn hotter than the propane burners due to the way the burners are ported and the gas is regulated.

(534) ID#8994 Posted: 1/10/2011 1:11:58 PM

QUESTION:
I am interested in the Real Fyre 60" gas log set with remote control. I would like to turn it on when I come home from work for atmosphere and some addl heat. But the damper must be clamped open permanently, right? So all day heat is going up the chimney? I must be missing something - that makes no sense. Do we buy separate glass doors? Or does the damper clamp still allow me to open and close it when I choose? Many thanks for your help.

ANSWER:
This is a very good question. The answer is, yes...with all brands of vented gas logs, building codes require that the manufacturer supply some sort of device that prevents you from being able to close the damper completely on your fireplace. With Peterson vented gas logs, the damper clamp attaches directly to the damper and will keep your damper open about an inch or so if you try to close it. You will find that even without the damper clamp in place, most fireplaces do not have a very good seal on the damper, so air is constantly coming in and out of a fireplace even if there is no damper clamp in place. Minimizing this draft is the number one reason that fireplace doors are recommended, and in some states, required.

<(Old Link Disabled): "http://www.fireplacedoors.biz">For more information about fireplace glass doors click here!

(535) ID#8993 Posted: 1/10/2011 1:03:07 PM

QUESTION:
Can we purchase these green candles as well from your site?

ANSWER:
The candles do not come with the fireplace candelabra and I am sorry to say that we do not sell the candles (the green ones pictured do look nice). However, this particular candle holder is designed to hold typical 2" to 3" diameter column type candles that are quite common, so you will have no problem finding candles to fit it.

(536) ID#8992 Posted: 1/10/2011 12:55:44 PM

QUESTION:
IS THERE AWAY TO TELL THE MODEL OF A HUNTER FAN?

ANSWER:
All Hunter ceiling fans have a metal label affixed to the top of the fan body or motor that has the model number stamped or printed on it. You may need to get up on a ladder and tilt the fan a bit to see the label and read it. If it is a hugger fan, or the fan has been flush mounted to the ceiling, you will need to remove the fan from the ceiling in order to find the label.

(537) ID#8991 Posted: 1/8/2011 12:16:04 PM

QUESTION:
Reading your site am convinced to get vented to install in existing masonry fireplace with chimney. Don't find one with pilot light and remote. Is a remote and pilot available with vented logs (30")?

ANSWER:
When you select any of our vented gas logs, you can then choose from various remote control options in the dropdown menu of the log detail page. You can also filter by control type on our search results pages by using the links on the left side of the search page. There are basically 3 types of remote controls. The links below filter all 30" gas logs with each of the remote control options:

  1. <(Old Link Disabled): "/gas-logs/vented/30-inch.asp?options=remote-pilot">Basic on/off remote - Turns logs on and off but cannot adjust the flame height.
  2. <(Old Link Disabled): "/gas-logs/vented/30-inch.asp?options=adjustable-flame">Adjustable flame remote gas logs - Turns logs on and off and can adjust the flame height.
  3. Electronic Ignition remote - Turns logs on and off without a standing safety pilot (saves on gas).
Here is a link that describes each option in more detail: <(Old Link Disabled): "/gas-logs/remote-gas-logs.asp"About Remote Control Gas Logs. If you give us a call, one of our gas log experts will be happy to help you choose the best gas logs and control combination for your fireplace and budget.

(538) ID#8990 Posted: 1/7/2011 3:02:53 PM

QUESTION:
Hello, Do you carry this fan in larger blades 56-60 inches.

ANSWER:
Casablanca does not manufacture any other blade options for the Vermont ceiling fan and there are no blades from any other source that will fit the fan. Please give us a call and we will be happy to help you find a fan that is the most suitable for your needs.

(539) ID#8989 Posted: 1/7/2011 2:52:07 PM

QUESTION:
Please confirm for me that the control included with this fan (WC212) is a wired control, not a remote control, and requires a three wire installation. Thank you. Christine.

ANSWER:
The WC212 wall control that is included with the Minka Aire Los Lunas ceiling fan is a remote wall transmitter that only requires 2 wires. This type of control has the ability to reverse the direction of the ceiling fan and is also compatible with the optional RC212 remote control, so you can use both a wall control and remote control to operate the fan if you choose. 3 wire wall controls do not provide a way of reversing the ceiling fan and cannot be used when replacing an on/off light switch without going through the expense of running an additional hot wire to the ceiling fan. The WC212 wall control eliminates this need.

(540) ID#8988 Posted: 1/7/2011 2:45:12 PM

QUESTION:
Please confirm for me that the wall control that can be added to this fan (WC213) is a wired control, not a remote control, and requires a three wire installation. Thank you. Christine.

ANSWER:
The WC213 wall control that is included with the Minka Aire Rainman ceiling fans only requires 2 wires. It is in fact a remote transmitter. Minka has chosen to use this type of control instead of one that requires 3 wires because it has the ability to reverse the direction of the ceiling fan and it is also compatible with the optional RC213 remote control. This way, you can have either a wall control or remote control (or both at the same time) that will operate the ceiling fan. It also easily replaces any simple on/off wall switch without the need to run an additional hot wire to the fan, which makes it suitable and convenient for more applications.

(541) ID#8987 Posted: 1/7/2011 2:39:40 PM

QUESTION:
We have a home in Baja Mexico with a small corner fireplace that is plumbed for propane. We are in Mexico now so a phone call would be too expense for us. We can call you in a couple of weeks when we are back in California. Until then we would like to continue our research. We are looking at the 16" Ventless Valley Oak Gas Log Model VO8G8-16-12P. We would like to send you a picture of the template of the inside of our fireplace. What e-mail address can I send the picture to?

ANSWER:
Please email your fireplace pictures to: gregt@hansenwholesale.com

(542) ID#8986 Posted: 1/6/2011 3:02:55 PM

QUESTION:
Looking for gas vented fireplace log. Have real brick fireplace vented thru chimney. My dimensions are depth 18.5 inches, width back 28 inches, width front 33 inches, height 25 inches and width of center is 31 inches. please tell me what length of log you would recommend. thanks? Looking to buy from you and have local plumber install.

ANSWER:
Thanks for providing the details about your fireplace dimensions. The size logs that you need will depend on the type of controls you choose. If you enter your dimensions into our gas log calculator, the appropriate size will come up in your search results. You can then select the type of control you want and the size will adjust according to what fits your dimensions. Since you have supplied your phone number, one of our gas log experts will call you shortly to go over your options and make this much easier.

(543) ID#8985 Posted: 1/3/2011 7:52:39 PM

QUESTION:
can i get a blade bracket for a fan made in 1987 with a model number c-52e

ANSWER:
C-52E is the model number of a very generic ceiling fan made in China. It is not worth fixing nor are parts available. It is time to buy a new fan.

(544) ID#8984 Posted: 1/3/2011 5:55:29 PM

QUESTION:
How much does it cost to run the pilot Light on Propane Gas Logs @ $2.50 per gallon .. Thanks

ANSWER:
There seems to be much contradiction over the actual amount of gas that a pilot light consumes. I find the average to be somewhere around 600 BTU/hr. There are approximately 90,000 BTUs in a gallon of propane. Based on this info and the fact that you are paying $2.50/gallon of propane, I come up with about 40 cents per day. I am completely open to someone checking my math on this and responding.

(545) ID#8983 Posted: 1/3/2011 5:33:33 PM

QUESTION:
I have a TEMTEX Model AD39N Natural Gas unvented gas fired room heater. I would like to replace the logs. Asthetic reasons. Is this possible to buy just the logs?

ANSWER:
You cannot replace the logs that are in your Temtex fireplace. The burner system was designed specifically for the logs it came with. Altering or changing the logs can create a safety hazard. This is because if the flames hit the logs in a way it was not designed for, the burner can produce Carbon Monoxide, which is dangerous.

(546) ID#8982 Posted: 1/3/2011 5:19:26 PM

QUESTION:
EMERSON DESIGNER CF755WW in gloss white CEILING FAN The description says the blade span is 42" or 50" but there is no place to choose which blade span the customer would like. I would like the 42" blade span, not the 50" blade span. How can I indicate this when I order? Thanks.

ANSWER:
We pre-configure the ceiling fans on our website to include the blades that are shown in the picture. If options for the blades are available, you will see a button titled "Blades" just below the picture of the ceiling fan on the product detail page. Click on that button to see various sizes and finishes of blades that are available.

(547) ID#8981 Posted: 1/3/2011 5:06:24 PM

QUESTION:
Can I turn my gas log fireplace into a fire and ice gas fireplace?

ANSWER:
The gas fires that use glass are designed to be installed into real wood burning fireplaces. So if currently have a gas log that is installed in a wood burning fireplace, then the answer is yes. If you have a Gas Fireplace that was never intended to burn wood, then you cannot change what you have. If you email me some pictures of your fireplace I can most likely make the determination. Email pictures to: gregt@hansenwholesale.com

(548) ID#8980 Posted: 1/3/2011 5:01:40 PM

QUESTION:
I have a Superior UVFR-600 firebox and would like to add a blower. Can this be done and which blower do I need?

ANSWER:
We do not sell Superior fireplaces or parts for them.

However, I looked up the installation manual for your fireplace online and determined that there is no blower option for your particular fireplace. Your fireplace is not a heat circulating model, although a heat circulating version of your fireplace is available (model UVFC-600), because your model is not the heat circulating model, you cannot add a blower.

Here is a link to the installation manual so you can see for yourself:
<(Old Link Disabled): "http://www.lennoxhearthproducts.com/resources/manual/Lennox_Hearth_UVFC_Installation_700018.pdf" target="_blank">Installation Manual for Superior UVFR-500, UVFR-600, UVFC-500 and UVFC-600 Gas Fireplaces

(549) ID#8979 Posted: 1/3/2011 4:53:48 PM

QUESTION:
I have a little prefab steel fireplace. I think that the only set I can fit is the valley oak, but we are not crazy about it. Our dimensions are 24 inches across the front, 16 inches across the back, and 14 inches deep. It is about 17 to 18 inches tall. If we get the electronic on and off switch, do we have any other options? Also, what accessories could we get to enhance the look of it?

ANSWER:
In order to be of help, I need to know the brand and model of your fireplace so that I can see if I can access an installation manual. The manual will have details about what types of gas logs are allowed to be burned in your fireplace. The brand and model number will be located on a metal label somewhere inside near the opening of the fireplace. If you can email me some pictures of your fireplace, it will also be helpful. Email this info to: gregt@hansenwholesale.com

(550) ID#8978 Posted: 1/3/2011 4:50:35 PM

QUESTION:
Our fireplace chimney is cracked what do you reccommend or is there any type of fireplace that you sell that we can put in and use without having to repair the chimney..we previously were using gas system. thanks!

ANSWER:
You may be able to use a ventless gas log set. You certainly cannot use a vented gas log unless your chimney is in good enough condition to burn wood.

Can you email me some pictures of your fireplace so I can see what it looks like. I may be able to determine if a ventless log is appropriate.

Also, you will need to check with your local building official and ask them if ventless logs are allowed in your city. If you live anywhere in California, you cannot use ventless logs. Email pictures to: gregt@hansenwholesale.com

(551) ID#8977 Posted: 1/3/2011 4:45:54 PM

QUESTION:
My Hunter fan that has been installed over a year and half began flickering and I don"t know how to resolve it. I have changed the light bulbs but it still flickers. The fan appears to be fine?? .

ANSWER:
Please contact Hunter directly so they can help you trouble shoot your ceiling fan or refer you to a local repair center. Call: 1-888-830-1326 or visit them online at: <(Old Link Disabled): "http://www.hunterfan.com/customer-care-center.aspx" title="Hunter Fan Company Customer Service" target="_blank">Hunter Online Customer Care

(552) ID#8976 Posted: 1/3/2011 4:43:02 PM

QUESTION:
I am looking for this Chimneyfree fireplace, Model 28MM722EPC Can you tell me if you carry it and if so, the price. Thank you Emily

ANSWER:
Sorry, we do not carry the electric fireplace that you are referring to. These are imported by Twin Star International. You can contact them online here to see if they can refer you to a dealer: <(Old Link Disabled): "http://www.chimneyfree.com/contact.aspx" target="_blank">Twin Star International.

(553) ID#8975 Posted: 1/3/2011 4:36:51 PM

QUESTION:
I have a dimplex free standing elec, stove and after a few minutes, it shuts itself off, but the light is still on, what could be the problem

ANSWER:
We do not carry or offer support for Dimplex fireplaces. Please contact the manufacturer online here: <(Old Link Disabled): "http://www.dimplex.com/customer_support/contact_us" target="_blank">Dimplex Fireplace Contact Info.

(554) ID#8974 Posted: 1/3/2011 4:33:27 PM

QUESTION:
HI, I would like to purchase one of your gas log sets but will also need someone to run a gas line for me and install the valve etc. can you provide a recommended person in my area who can do this? I am based in Hillsboro, Oregon, zip 97124. many thanks! rich

ANSWER:
If you need someone to run a gas line to your fireplace, then you need to contact a local plumber or heating and air conditioning professional. Either of these will most likely also be able to install the gas logs. Otherwise, hire a plumber to install the gas line and use this link to help you locate someone who can install the gas logs: <(Old Link Disabled): "/gas-logs/installers.asp">Who Installs Gas Logs.

(555) ID#8973 Posted: 1/3/2011 4:23:45 PM

QUESTION:
Where can I get a remote control for a four blade ceiling fan the re ote is white in color with six buttons on the front. I live campbelltown NSW

ANSWER:
We need to know the brand and model number of your ceiling fan in order to help you. Can you supply that info? If not, where did you buy the fan and how old is it? Did it come with the remote?

(556) ID#8972 Posted: 1/3/2011 4:20:22 PM

QUESTION:
my family room is 26 x20 x8-how many btus reqd. Your info is that it adds moisture. the family room is in a semi-finished basement(open ceiling w paneling and carpeting). during late spring, summer and early fall must run a dehumidifier. presently the humidity in the room is low-22%. will using the propane add a minimum or a significant amount of moisture to the room. thinking of buying rd9g9-24-15p. fireplace 35 x 28 x 23"deep. thanks

ANSWER:
If humidity is a problem, then a ventless gas logs (or any ventless heater for that matter) may not be the best choice for heating your basement because they produce lots of water vapor.

The maximum BTUs allowed for a ventless gas appliance in a room the size of your basement is about 83,000 BTUs. Ventless gas logs are not allowed to use more than 40,000 BTUs, so 40,000 BTUs is what I would recommend to heat an area the size of your basement. Burning 40,000 BTUs of propane per hour will produce the equivalent of almost 1/2 gallon of water vapor (about .44 galons)...which is very significant.

The log set you are considering burns 36000 BTUs which is about .4 gallons of water vapor per hour.

The Valley Oak log set is available in 2 lower BUT models. Although these will not provide enough heat for the entire basement, the amount of water vapor will be reduced significantly:

20,000 BTU Model: <(Old Link Disabled): "gas-logs/ventless/model.asp?modelno=PL-VO8G8-24-12P">VO8G8-24-12P - Ventless Valley Oak
9,500 BTU Model: <(Old Link Disabled): "/gas-logs/ventless/model.asp?modelno=PL-VO8G8-24-R-12P">VO8G8-24-R-12P - Ventless Valley Oak (low btu)
36,000 BTU Model you selected: <(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-RD9G9-24-15P">RD9G9-24-15P - Ventless Golden Oak Designer

(557) ID#8971 Posted: 1/3/2011 3:50:41 PM

QUESTION:
Please let me know the height and base dimensions of the following Model numbers 171 Alabaster Frost 1 199 Frost seeded 195 Faux Alabaster 213 Frost Fluted G44 234 Frost Drape 244 Square Frost CFGSF Frosted Square G19 Wash Frosted

ANSWER:
Each of the glass shades that you have requested height and base dimensions for are desigend to fit standard 2 1/4" universal ceiling fan light fixtures. I do not have access to the height dimensions. If you can email me some pictures of the fixture you are trying to find glass for, I may be able to help you determine if they will fit.

(558) ID#8970 Posted: 1/3/2011 3:44:45 PM

QUESTION:
i have superior model # GHC5000L Where can I get replacement parts or what set of logs do I replace it with?

ANSWER:
The logs that are in your fireplace are made specifically for your fireplace, so if you wish to replace them, you must locate the logs that originally came with it. We do not sell Superior fireplaces, so we cannot help you get replacement logs. Superior fireplaces are now manufacturered by Lennox, so you will need to contact a Lennox Fireplace dealer. Here is a link to the dealer locator at Lennox: <(Old Link Disabled): "http://www.lennoxhearthproducts.com/locate/" target="_blank">Lennox Fireplace Dealer Locator.

(559) ID#8969 Posted: 1/3/2011 3:37:54 PM

QUESTION:
is there a electronic ignition to replace a pilot light?

ANSWER:
Many of our gas log systems have electronic ignition systems that can replace a standing pilot. However, these options are specific to the brand and model of gas logs that you own. Can you email me the brand and model of your gas logs? If not, email me some pictures of your gas logs and burner system and I will try to determine if what we have will work with your log set. Email: gregt@hansenwholesale.com

(560) ID#8968 Posted: 1/3/2011 3:35:31 PM

QUESTION:
I need a replacement or 4 new globes for a ceiling fan lights. The bottom of the globe can only be 4 inches across. The top were it attaches is 1 and threes- fourths inches or maybe 2 inches across. I can send a picture of my globes on my cell phone if you send me a number to send it to.

ANSWER:
Please do email me pictures of your globes. If you can also include pictures of your ceiling fan and light fixture, that would be most helpful. Email to: gregt@hansenwholesale.com

(561) ID#8967 Posted: 1/3/2011 3:33:22 PM

QUESTION:
remote control workis only if i put it next to the globe of the light, batteries are new.. this unit has the fan, and light.

ANSWER:
It is possible that either the remote transmitter or receiver is going bad. Without knowing what brand and model of ceiling fan you own, I cannot be more specific. Can you email me with that information? Email to: gregt@hansenwholesale.com

(562) ID#8966 Posted: 1/3/2011 2:23:10 PM

QUESTION:
We put a roof over our patio (27 X 16) and installed two 52" ceiling fans. Due to high winds, one of the fan's blades rotated at a high speed and the wind also made the fan swing causing the blades to put a hole in the ceiling and breaking four of the five fan blades. What type of fan do you sell that would prevent this from happening?

ANSWER:
The problem you have experienced is quite common with cheaper fans sold at home centers and department stores because they often use very weak potmetal blade holders and poorly designed mounting systems. The outdoor ceiling fans that can handle the most wind without the blades breaking off are ceiling fans that do not have blade holders at all. Such fans are called "Unibody Ceiling Fans" because the blades are inserted into the body of the fan and attached directly to the motor, thus eliminating the weak point where the blades tend to break off. Flushmounted unibody ceiling fans are the best because they do not hang from a downrod that may allow the fan to sway in the wind. However, the flushmounted fans only work on ceilings that are 9 feet or lower, so if your ceiling is higher than that, you will need a fan that hangs on a downrod.

Here are the ceiling fans that I recommend the most for windy outdoor locations. These are unibody style ceiling fans that have blades made from durable ABS plastic. These highly durable blades have a convex shape to them, which makes the blades substantially stronger than other fans:

  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F574-ORB">Minka Aire Concept II Wet (flushmount)
  • <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=F577-BNW">Minka Aire Concept I
  • <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF152ORB">Emerson Curva Sky (flushmount)
  • <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=CF252WW">Emerson Curva

(563) ID#8965 Posted: 1/3/2011 2:15:11 PM

QUESTION:
I have a Minka Aire Concept II 44" ceiling fan that does not have a remote control or receiver. Can I buy the receiver and remote control from you? Looks like I need EM-RC212 and RC212 items. Since the fan is flush mount, does the receiver go inside the fan, between the black plate that mounts to the ceiling and the fan, where the wires are? Thank you in advance!

ANSWER:
The controls you are referring to are Emerson controls, which will not work with your Minka Aire ceiling fans. The Concept II ceiling fans come with their own special remote transmitter and receiver. If you give us a call we will be happy to order the correct parts for you.

(564) ID#8964 Posted: 1/3/2011 2:12:20 PM

QUESTION:
Where is the dip switch on the minka aire 1c-531 flyte..

ANSWER:
There are dip switches in the battery compartment of the hand held remote transmitter and dip switches in the receiver unit that is located in the top of the ceiling fan.

(565) ID#8963 Posted: 1/3/2011 2:08:46 PM

QUESTION:
Can you order parts if you need them later? and do they have remotes with them.

ANSWER:
Yes, we can usually get replacement parts for any of the gas logs that we sell and most of our gas logs have several different remote control options. Please call and talk to our gas log experts so they can explain all of your options and help you choose the gas logs that are best for your fireplace.

(566) ID#8962 Posted: 1/3/2011 2:07:14 PM

QUESTION:
IS THERE A DIFFERANCE BETWEEN A COAL GRATE BURNER ASSEMBLY AND A GAS LOG BURNER ASSEMBLY ? We have l.p. gas

ANSWER:
The coal grates use the same burner systems as the gas logs, so the answer is no, there is no difference except that some of the gas log burners will not work with the coal grates. Please call us so we can help you choose the appropriate burner system and coal grate assembly.

(567) ID#8961 Posted: 1/3/2011 2:02:32 PM

QUESTION:
Hello, I am looking for gas logs. My fireplace is double-sided and @ 36" wide. Is there a way I can tell which sets will work in a double-sided fireplace? Thank you!

ANSWER:
For double-sided fireplaces you want "See-Thru" gas logs. To find them on our site, visit our <(Old Link Disabled): "/gas-logs/">Gas Logs Homepage and then choose either Vented and Ventless gas logs. Then choose "See-Thru" on the left side of the resulting page. Here are direct links to both of these options: <(Old Link Disabled): "/gas-logs/vented/see-through.asp">See Through Vented Gas Logs or <(Old Link Disabled): "/gas-logs/ventless/see-through.asp">See Through Ventless Gas Logs.

(568) ID#8960 Posted: 1/3/2011 1:51:54 PM

QUESTION:
My contractor has installed 5 damp rated ceiling fans with lights on an outside patio for me. I specified 3-wire installation for each but discovered he only provided 2 (basically power on-off). The ceiling is finished with no attic so the wiring is a given now without tearing the ceiling apart. He believed I could accomplish what I wanted with RF fan control. I am concerned about having the receivers installed in the damp outdoor environment. Does anyone make a UL damp rated fan control?

ANSWER:
To my knowledge, there are no outdoor Damp Rated universal remote controls that can be added to an outdoor ceiling fan that did not originally come with a remote control. So you are most likely not going to be able to add remote controls to the outdoor ceiling fans that your contractor installed unless the manufacturer specifically offers that option. Ultimately it depends on the brand and model of ceiling fans you have. If you purchased the fans from a home center like Home Depot or Lowes, they do not offer such options, so you will have to replace the ceiling fans with fans that have built-in receivers if you wish to gain this functionality.

We carry quite a few damp or wet rated outdoor ceiling fans that have built-in RF controls. If your ceiling fans were supplied by your contractor, you may be able to convince them to take them back and give you some credit towards the purchase of fans that come with built-in controls. I would recommend considering the Minka Aire Concept I and Concept II ceiliing fans which come with built-in wall controls and an RF receiver. You can purchase hand held remote transmitters that will operate them in case you cannot get them wired to the included wall controls (which only need 2 wires).

Here are links to the outdoor ceiling fans I recommend:
<(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=F577-ORB">Minka Aire Concept I
<(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=F574-ORB">Minka Aire Concept II

(569) ID#8959 Posted: 1/3/2011 1:42:20 PM

QUESTION:
I have a European ceiling fixture that is round with an outside diem, of 14 and one quarter inches, a bronze rim that is about 2 and a half in wide with an inside diem. of 9 and one quarter (small one eighth lip to hold glass inside) Since there were several photos I could not open, do you think there are any replacement glass bowls that I could use? The depth which is about 5 inches deep has a knob to hold it up into the ceiling component. Any suggestions since I have 4 of them???

ANSWER:
The glass used in ceiling lights is typically made specifically for the fixture it is used with, so you will most likely need to replace the entire fixture. In other words, there are generally no generic replacement globes for ceiling fixtures. Also, based on your wording, I am assuming that you are referring to a ceiling fixture, not a ceiling fan. The glass shades that you are referring to on our website are for ceiling fans, which rarely fit into a ceiling fixture, making it even less likely that any of them will work.

If you email me some pictures of your fixture I may be able to offer more input. Email to: gregt@hansenwholesale.com

(570) ID#8958 Posted: 1/3/2011 1:36:00 PM

QUESTION:
fan works well but lights do not come on as bright as they used to. tried different bulbs but no difference. checked wiring and all seems ok. what is the problem

ANSWER:
As of last year, all ceiling fan manufacturers are required by the EPA to limit the wattage of ceiling fan lights to 190 watts maximum. They must either supply a limiter or fuse of some kind that prevents you from using more wattage. Although this does not explain why your lights are not as bright as they were before, it may help you understand what has happened based on changes you have made with the light bulbs.

(571) ID#8957 Posted: 1/3/2011 1:24:42 PM

QUESTION:
I have a ventless Empire 18" slope glazed burner VSFR with Charred Oak Log set. I had used a propellent ceramic tile sealer in a back bathroom whose fumes apparrently embedded in the fiber logs. Is there anyway to get rid of the smell? If not what suggestions do you have. Thanks for your help.

ANSWER:
It is very doubtful that the fumes from your propellant are what is causing the odor. Ventless gas logs produce an odor of their own that smells something like burning kerosene. Many people do not like the smell and simply cannot handle burning ventless gas logs while others learn to live with it.

Please read this: <(Old Link Disabled): "/gas-logs/why-ventless-gaslogs-smell.asp">Why ventless gas logs smell.

For those who are sensitive to smell, we always recommend using vented gas logs. If you replace your Empire ventless gas logs with one of our Vented gas logs, the odor will pretty much be eliminated...but so will most of your heat.

It is also possible that the ventless gas logs you have installed are not appropriate for your fireplace. If you can email me some pictures, I will gladly take a look to see if I can offer other suggestions. Email to: gregt@hansenwholesale.com

(572) ID#8956 Posted: 12/29/2010 12:30:08 PM

QUESTION:
I just need the logs, not the rest of the equipment. Can you sell just the logs for a 24 inch fireplace?

ANSWER:
We do sell the logs separately. However, they will not be appropriate for just any gas burner system. If you have a Log Lighter in your fireplace, then you will want to replace that with a gas log burner, otherwise your logs will not burn in a realistic manner and will end up covered with soot the first time you use them. If you have a Gas Fireplace (not a wood burning fireplace), then it is not safe to change the logs. If you have a ventless gas log set, it is even more unsafe to change the logs. Please read more about all of this here: <(Old Link Disabled): "/gas-logs/logsonly.asp">Can I buy just the logs?

(573) ID#8955 Posted: 12/29/2010 12:19:32 PM

QUESTION:
wonder ing if you give discount for ordering 10-12 fans. looking at the dual ceiling fans by minka.

ANSWER:
We certainly do offer quantity discounts for qualified buyers. One of our ceiling fan experts will contact you shortly to make sure you get the best price possible on your ceiling fans.

(574) ID#8954 Posted: 12/29/2010 12:16:12 PM

QUESTION:
I am trying to decide between the Casablanca Capistrano and the Emerson Midway Echo and have several questions. It is to installed in a den that is 15' X 20' with a cathedral ceiling. At your convenience please give me a call. We're in California.

ANSWER:
One of our ceiling fan experts will contact you shortly to answer your questions and help you choose the right ceiling fans for your needs.

(575) ID#8953 Posted: 12/29/2010 12:14:38 PM

QUESTION:
I have gas logs which are manual and we are scared of our fingers burning when we want to turn it off. We want to bring the connection out or we want to buy the just the wiring connections to the unit. Please recommend what is possible.

ANSWER:
We have many options for various controls that may or may not be usable on your gas log set. It depends on the brand and type of gas log burner system that you have. Please email me the brand and model number so I can check for you. If you do not have that information, send me some pictures. In either case, pictures will help. Email to: gregt@hansenwholesale.com

(576) ID#8952 Posted: 12/29/2010 12:07:19 PM

QUESTION:
I have a direct vent Lennoxx fireplace that works well, but the logs are not exactly what I want. I have used the fireplace for over 5 years with not problems. I want to install new logs to improve the look of the actual flames in the fireplace. My model number is MPD 4540CNM and is controlled by a wall switch.

ANSWER:
We no longer sell or offer support for Lennox fireplaces. With that said, most direct vent gas fireplaces come with their own proprietary logs. If there are any options for different logs, they must be made by the manufacturer of the fireplace you own and must be made specifically for your model. Most gas fireplace manufacturers do NOT have alternative logs, which is the case with your Lennox fireplace. So there are no options for changing the logs. If you attempt to change the logs or reposition them in any other manner than they were designed to be installed, you will create a potential safety hazard. The logs in your fireplace are designed to allow the flames from the burner to pass through them in a very controlled manner. Altering the position or shape of the logs will cause the flames to touch the logs in a manner that was not in the original design of the fireplace. This is called Flame Impingement. Flame impingement will cause the production of soot and Carbon Monoxide, which is not only undesirable, but unsafe.

Please refer to warning in the black area on page 28 of the installation manual which states this quite clearly: <(Old Link Disabled): "http://www.lennoxhearthproducts.com/resources/manual/Lennox_Hearth_MPD_Installation_850014M.pdf">Installation manual for Lennox MPD direct vent gas fireplaces

(577) ID#8951 Posted: 12/28/2010 2:48:42 PM

QUESTION:
Have an older set of logs for ventless. If they get in the flame they soot (I fould out the hard way). Heard thlat the newer cermaic logs will not burn?? Burner works good,e tc. but would like sootness logs. Could you give me some info on this situation. Thanks.

ANSWER:
When burning natural gas or liquid propane, whenever there is soot, there is also Carbon Monixide, so if your ventless gas logs are producing soot, stop using them immediately and either have them serviced or replaced.

FYI: The byproducts of complete combustion of natural gas (or LP) are Carbon Dioxide and Water Vapor, which are considered safe when introduced into your home in limited amounts. This is why a properly functioning ventless gas log set can be used in a fireplace. Incomplete combustion of gas results in the additional production of Carbon Monoxide and Soot, which is why we know that if soot is present, then your gas logs are also producing Carbon Monoxide and are not safe to use. Stacking the logs incorrectly so that the flames actually touch the logs will cool off the tip of the flame, which causes incomplete combustion. In gas log terminology, this is called "Flame Impingement". Every ventless gas log is designed so that the flames come up through the logs just as the manufacturer has designed them. The installation manual for all ventless gas logs clearly indicates exactly how to stack the logs and there are no alternatives. It is quite likely that you do not have the logs stacked according to the instructions supplied with your log set.

Each ventless gas log burner system has specific logs that are molded into exact shapes and stacked strategically in a manner that the manufacturer has designed for them to be stacked for that particular burner. For this reason, you cannot buy different logs to be used with your existing ventless gas log burner. You must either fix your existing log set so that it no longer produces soot, or you need to replace the entire burner and log set. It is true that some ventless gas logs use a "Ceramic Fiber" material that does allow for a small amount of flame impingement, but these still must be stacked exactly as they were designed to be stacked.

Please call and talk to one of our Gas Log experts so we can go over this in more detail and help you choose a new gas log set if that is what you decide.

(578) ID#8950 Posted: 12/27/2010 4:28:09 PM

QUESTION:
I have a hampot bay ceiling fan model 52DC10 and the frosted cream ( tan ) glass bowel broke , this glass bowel has two holes for the pull chain ,one in the center and the second to the side, do you think you have one.

ANSWER:
As stated on our website, we do not normally respond to questions regarding Hampton Bay ceiling fans. Hampton Bay is the house brand for Home Depot, so they it is their own line of ceiling fans. We do not recommend or offer support for Hampton Bay, nor do we have access to any of their parts. In most cases, single globes such as yours are made exclusively for a particular model of Hampton Bay ceiling fan, so glass from other brands will not fit your fan. Ultimately, you need to contact Home Depot to see if they can supply a replacement.

(579) ID#8949 Posted: 12/27/2010 3:55:45 PM

QUESTION:
i have aheaterlator model-42 inside dimendions 17" side, 36" front, 26" rear, 20" height Do i need ventless or vented logs and what size-have gas piped into fireplace

ANSWER:
Ventless gas logs may or may NOT be allowed in a prefabricated fireplace depending on the brand and model number of the fireplace you own. Vented gas logs are almost always allowed in prefabricated fireplaces, but there may be restrictions to type of burner system and the BTUs that are allowed. In any case, you must refer to the installation manual for your specific fireplace model in order to determine what types of gas logs are allowed and any further restrictions that may apply. A limited amount of information regarding gas logs may also be imprinted on a metal label located inside the fireplace.

It is my experience that most people do not have the installation manual for their fireplace. If this is the case, try finding it online by searching Google using the brand name and model number of your fireplace and adding filetype:pdf at the end of your search. This will limit your search results to .pdf files only. Normally, before answering such a question, I would perform the search myself so that I can provide a direct answer to the question. Because you did not include the model number of your Heatilator fireplace, I was unable to perform the search.

Here is an example that performs a Google search for a Heatilator model EL42, which is one of their many 42" fireplace models:

Search google for the phrase "Heatilator EL42 filetype:pdf" and you will find this link to the installation manual:

<(Old Link Disabled): "http://www.heatilator.com/downloads/installManuals/4044_132.pdf" target="_blank">http://www.heatilator.com/downloads/installManuals/4044_132.pdf.

Page 9 of this particular installation manual clearly states that VENTLESS gas logs are NOT allowed, yet vented gas logs ARE. Page 44 goes into more detail about installing gas logs and also mentions that a 1/2" diameter gas line is to be used.

(580) ID#8948 Posted: 12/27/2010 3:38:01 PM

QUESTION:
We have a Martin ModelSC36 or Aspen Model HC 36A(says both) with Fireplace # Z 176285.We are in Mt Pleasant SC.The current logs are vented and wanted to put in a ventless system, are there any restrictions in our area? Front width is 29.5" and height is 17.25".Back width is 19" and Depth is 13". Any help would be appreciated.

ANSWER:
Martin Fireplace model SC36 is approved for VENTED gas logs only and is NOT approved for ventless gas logs, which are considered Unvented Room Heaters. Any VENTED gas logs that you install must have a safety pilot. You can find this information on page 21 of the owners manual using this link: <(Old Link Disabled): "/images/martin/martin-industries-sq36-sc36-installation-manual.pdf">Martin SC36 - SA36 Fireplace Installation Manual.

(581) ID#8947 Posted: 12/27/2010 2:36:33 PM

QUESTION:
I currently have a log lighter. Can I have it replaced with a log burner and gas logs without tearing up my fireplace? If so, who does this type of work in Baton Rouge, LA and is it very expensive?

ANSWER:
It is very easy to remove a log lighter and replace it with a gas log burner. This is probably the most common application for gas logs. The most difficult part of the task is removing a stubborn log lighter that may be rusted into place. If you decide to perform this task yourself, my recommendation is to soak the threads at the joint where the log lighter connects to the incoming gas line with "Liquid Plumber" (available at most hardware stores). If you cannot get your hands on Liquid Plumber an alternative is WD-40, but it does not work as well. Let the Liquid Plumber sit for several hours (even over night) before you attempt to remove the log lighter. Be sure to use 3 pipe wrenches, one holding the incoming gas line and one on the log lighter. The important thing is to prevent the incoming gas line from turning so that any connections the gas line has within the wall are not compromised. You also want to be careful that you do not break the incoming gas line, which can happen if it is very old or rusted out. Once you have the log lighter removed, you can easily install any of our gas logs.

If you do not wish to do this yourself, use this resource on our website to help you locate a professional who will be happy to install your gas logs: <(Old Link Disabled): "/gas-logs/installers.asp">Who Installs Gas Logs.

(582) ID#8946 Posted: 12/27/2010 2:28:49 PM

QUESTION:
My children bought us a Hunter Model 20715 Adirondack Brittany Bronze ceiling fan. We love the fan but the light fixture itself is not bright enough. Is there a replacement light fixture that would give off more light? Also is a remote control available for this m,odel?

ANSWER:
Unfortunately, the Hunter ceiling fan that you own is sold only at Lowes. Hunter did not make any other lighting options for this particular ceiling fan, which is not uncommon for fans they make exclusively for home centers. Since it is not part of their regular line of ceiling fans, we cannot help you with any alternatives other than to replace the fan with one that gives off more light.

(583) ID#8945 Posted: 12/27/2010 2:23:58 PM

QUESTION:
I have the Coastal Driftwood Gas logs ( CDRG45-24-15P) which I purchased in 2009. I have been able to hget them to light only once. The orifice was removed and cleaned. There is plenty of gas coming in up to this point. Any suggestions?? (These logs were purchased from Coastal Hearth and Home in Savannah, GA. for $1,099. I can only say they are not a business which will do any follow-up. I have had only unpleasant experiences with them.) I need a good, honest service person.

ANSWER:
Sorry to hear that the company that sold you your Peterson gas logs is not willing to offer service to you. Our experience with the Peterson APK15 remote system is that it has been very reliable, so the problems you are experiencing are most likely due to improper installation or initial setup of the burner and remote. My suggestion would be to contact R. H. Peterson technical support directly and have them help you trouble shoot your burner system. They can be reached at: (800) 332-3973 or online here: <(Old Link Disabled): "http://www.rhpeterson.com/contact-rhp/">www.rhpeterson.com/contact-rhp/. You may also want to use this resource on our website to locate a qualified installer or service person: <(Old Link Disabled): "/gas-logs/installers.asp">Gas Log Installers and Fireplace Service Technicians.

(584) ID#8944 Posted: 12/24/2010 10:29:10 AM

QUESTION:
Why can you not use match light with a propane systyem? My house is plumbed for propane and I have a propane log starter installed now for real logs tha is match lit.

ANSWER:
Liquid propane is heavier than air and natural gas is lighter than air. In the event that there is a gas leak, the majority of natural gas will go up the chimney, which is one reason that you are required to prop open your damper permanently when vented gas logs are installed. Liquid propane will "puddle" in your home instead of going up the flue. This creates a far more hazardous situation than with natural gas, which is why a safety pilot is required.

Safety pilots operate by closing down the flow of gas to the main valve in the event that the pilot flame is blown out. They also automatically ignite the gas when the main gas valve is turned on in case a child or someone else turns on the main gas valve. Ultimately, a safety pilot is best for either natural gas or LP gas and is required in many states regardless of the type of gas you burn, although some states still allow match-light systems.

<(Old Link Disabled): "/gas-logs/how-safety-pilot-works.asp">Read more about gas log safety pilots here!

FYI: The propane log lighter that you have installed in your fireplace is certainly not legal and poses a potential safety hazard.

(585) ID#8943 Posted: 12/21/2010 2:48:22 PM

QUESTION:
I am in the process of bjuilding a home in Aiken, SC. My fireplace is 56" wide across the back, 65" wide at the front, 23" deep and 36" high. We are on Liquid Propane. Based on what I read on your website, it looks like I would want a GX-45 with a SPK26 unit. Do you agree? Also,what size logs should I purchase? Please give me your advise as well as the cost of the unit (complete) you would recommend. Thank You

ANSWER:
Sounds like a very nice fireplace...large opening and good size inside. I would recommend using a 42" Royal English Oak gas log set. Although you can use logs as large as 60" (such as the Golden Oak Designer Plus), I recommend the Royal English Oak because the logs are much more massive and will stack taller. They will look comfortable inside your fireplace. If for some reason you are not happy with the width, you can always place some attractive andirons on either side of the log set to fill in any additional space. However, I do not believe that this will be necessary, although it provides an elegant finishing touch. This is just my recommendation based on your dimensions. If you can email me some pictures of your fireplace, I may have other thoughts. Email: gregt@hansenwholesle.com

(586) ID#8942 Posted: 12/21/2010 2:40:46 PM

QUESTION:
Have a Martin prefabricated fireplace model # SCF36M(B),can it be converted from woodburning to propane gas ventless firelogs.Want to buy gas logs.

ANSWER:
It must be specifically stated in the owners manual of your fireplace that Ventless gas logs are permissible. If there is such a statement in the manual, there are usually some stipulations as to limitations such as size and BTUs. There also may be limitations as to the brand or model of ventless logs that are allowed. So, you need to come up with an owners manual in order to determine whether or not you can safely install ventless gas logs in your Martin fireplace.

Because Martin Industries has been out of business for several years, it is difficult to find any info online about their products. I already tried to Google your fireplace model in hopes of finding a .pdf file of the owners manual so that I could answer your question, but I was not successful.

Bottom line is, unless you can come up with the instructions...you definitely should NOT install ventless logs in the fireplace, it could be a potential safety hazard. However, vented gas logs are acceptable providing you purchase the correct size. If you email me the front width, back width and depth of the usable space inside the fireplace along with the height of the opening, I can help you choose some vented gas logs. Email some pictures as well if you can. Email to: gregt@hansenwholesale.com.

(587) ID#8941 Posted: 12/21/2010 2:26:36 PM

QUESTION:
10 inch. Mushroom shape Fitter Glass Shade for a ceiling fan just need the glass part nothing else

ANSWER:
Globes that fit your description are usually made for specific ceiling fans by the manufacturer of the fan, so you will need to supply us with the brand and model number of the fan in order for us to help you find a replacement globe. If it is one of the brands you see on our website, then we can help. If it is a brand sold at a home center, then we cannot help and you will need to contact the place where you purchased your fan. Also, in some cases, it is not possible to buy just the glass shade, you many be better of considering replacing the light fixture (if the fan was made with the light sold separately). Without knowing more about your fan, I can be of little help. Please email me the brand and model number along with some pictures and I will see if I can be of more help. Email: gregt@hansenwholesale.com

(588) ID#8940 Posted: 12/21/2010 2:09:36 PM

QUESTION:
do the black blades come in 42" length? i have an existing slide switch already installed. will this unit work with it so i dont need the chain to change speeds?

ANSWER:
The Casablanca Concentra ceiling fans do have a 42" blade option in several different finishes, but they are not available in black. As a matter of fact, none of the major name brand ceiling fan manufacturers are making a decent quality black ceiling fan in a 42" size that is "Traditional" in style. The current trend for black ceiling fans is much more contemporary in style, so if you can use a more contemporary fan...I can certainly point you in that direction.

The demand for small ceiling fans pales in comparison to larger models, so there is no longer enough demand for small traditionally styled black ceiling fans to support their production. With that said, there are some lower quality 42" black traditional style ceiling fans, but none that I would personally recommend from a quality standpoint.

If you can you tell us more about your needs, we may be able to offer some recommendations.

What room the fan is going in? What is the size of the room and the height of the ceiling?

Can you use a more contemporary style?

Can you use a larger fan?

Give us a call and we will discuss these things in more detail and help you find a ceiling fan that is suitable.

(589) ID#8939 Posted: 12/21/2010 2:06:07 PM

QUESTION:
looking for match light control with key

ANSWER:
Please be more specific about your request. Are you looking for a gas log set and you also need a key to turn a valve that you already have in the wall or floor? Or, do you also need the valve along with the key? Please email me the front width, back width and depth of your existing fireplace along with a detailed description of what you are looking for. Send some pictures too...they always help. Email: gregt@hansenwholesale.com

(590) ID#8938 Posted: 12/21/2010 2:01:34 PM

QUESTION:
Id like to replace the glass shades on my ceiling fan (they're currently a amberish color and Id like to switch to white. How do I know what size I need? I see the different sizes of glass shades available and I'm just wondering what part of the shade the measurement comes from. Thanks!

ANSWER:
Measure the lip of the glass where it goes into the fitter...or measure the actual inner diameter of the fitter (which is the actual dimension that most glass is referred to as). Most 4 light fixtures use standard 2 1/4" glass shades. You can also email me pictures and I will most likely recognize what you have. Email to: gregt@hansenwholesale.com

(591) ID#8937 Posted: 12/21/2010 1:57:31 PM

QUESTION:
Our home was built by D.R. Horton in 1999. The gas fireplace was missing the logs when we purchased the house in 2002. The fireplace is TEMCO. The front dimension is 30" wide, 12" depth and 19" rear width. As a California resident, we must have Vented logs. What can you recommend? Thanks

ANSWER:
If your Temco fireplace is in fact a "Gas Only Fireplace", then you cannot simply add gas logs to it. Gas logs are made for wood burning fireplaces. Gas fireplaces use completely different venting systems and come with their own proprietary burner and log sets. If you install a typical gas log in such a fireplace, it will not draft properly and will created a serious fire hazard. It is also possible that the Temco fireplace that you have is in fact a wood burning fireplace that had a gas log installed in it, which is a completely different story. However, based on the small 12" depth of the fireplace, I suspect that it is not a wood burning fireplace.

If you look inside the fireplace, you should be able to find a metal label that has the actual model number of the fireplace. If you can email me that info along with some pictures of your fireplace, I can offer further assistance. Email to: gregt@hansenwholesale.com

(592) ID#8936 Posted: 12/21/2010 1:49:17 PM

QUESTION:
need 2 sets ventless logs but have very small dimensions-- Fireplace #1 19 inches wide 28 1/2 inches tall 15 1/4 inches deep Fireplace #2 19 1/4 inches wide 28 1/2 inches tall 10 1/4 inches deep Looking at your website--everything looks too big. HELP! Thanks

ANSWER:
Your fireplaces are actually quite small and most likely cannot safely accommodate any ventless gas logs made by R. H. Peterson. The fireplace that is only 10 1/4" deep certainly cannot use ventless logs. Peterson does make some very small vented logs that may fit, so you may need to consider using vented logs. What I really need to know is the "front width" and "back width" of each fireplace (not just the width) so that I can make some recommendations. If you can email me pictures of the fireplaces as well, that will be of great help. Email this info to: gregt@hansenwholesale.com

(593) ID#8935 Posted: 12/21/2010 1:37:32 PM

QUESTION:
I currently have a Napoleon gas fireplace insert. Its17 yrs old and the mercury switch went on it and I cannot find a replacement or bypass so instead of buying a whole new fireplace insert I thought that I could buy a gas log set and install it in the box myself. The fireplace has a 4" chimney and a blower. It this possible. The inside of the box is 13" by 30" Thanks

ANSWER:
You cannot install gas logs into a gas fireplace insert. Gas logs are designed to be installed only in wood burning fireplaces, or in some cases, a ventless firebox that is factory approved for aftermarket ventless logs. Your Napoleon gas fireplace can only be used with the burner system and logs that it came with. There are no options to change it to burn anything else. The main limitation is the 4" B-Vent and the thin-walled construction of the firebox. Gas logs require a chimney and firebox that is capable of burning wood in order to draft properly and burn safely.

So, either you will need to find someone who is capable of repairing the fireplace, or replace the insert. You may be able to find a qualified service technician using the resources here on our website: <(Old Link Disabled): "/gas-logs/installers.asp">Certified Fireplace Installers and Service Technicians.

BTW, the term "gas fireplace insert" refers to a gas appliance that is installed into a wood burning fireplace that converts it into a gas fireplace. Many people confuse this term with the term "Gas Fireplace", which is a completely different type of appliance. so I am not exactly sure which one you have...an insert or a gas fireplace. Can you email me some pictures so I can see what you actually have and possibly offer more advice? Email to: gregt@hansenwholesale.com

(594) ID#8934 Posted: 12/21/2010 1:28:26 PM

QUESTION:
do you carry the cirrus hugger fan in 42" ?

ANSWER:
Yes, we do carry the the Cirrus Hugger from Modern Fan Company in a 42" size. The Cirrus Hugger actually comes without blades and has the option of choosing 36", 42" and 52" blades. By default, our website shows the fan with 52" blades and includes them in the price. You can change the blades to one of the other sizes (or finishes) by clicking on the button for "Blades" on the product detail page here: <(Old Link Disabled): "/ceilingfans/modernfan/model.asp?ProdNo=CIRHGGW">Modern Fan Company Cirrus Hugger Ceiling Fans.

(595) ID#8933 Posted: 12/21/2010 1:20:32 PM

QUESTION:
I have a two sided fireplace what gas logs do you have? Ventless 30"

ANSWER:
R. H. Peterson does not make any ventless see through gas log sets that are larger than 24 inches. The maximum allowed BTU rating for any ventless gas log is 40,000 BTUs. See through gas logs require more BTUs in order to see the flames than standard gas logs, so anything larger than 24" simply will not provide enough flame to meet the high standards of consumer expectations that Peterson builds their logs to. It is quite likely that a 24 inch log set will be appropriate for your fireplace. If you can email me the width, depth and height of your fireplace opening I will be happy to help you determine if a 24 inch log set is suitable. If you can easily include some pictures of your fireplace, that will be a great help as well. Email info to: gregt@hansenwholesale.com

(596) ID#8932 Posted: 12/20/2010 2:16:27 PM

QUESTION:
I am looking for a battery operated remote lighrting system for a Peterson Gas Fireplace Log Set. I currently have Model PC-100 that needs replacement.

ANSWER:
Please give us a call so we can discuss your options and get you a new gas log burner that will be appropriate for your existing peterson log set. There are quite a few to choose from and the selection process is best done over the phone with one of our gas log experts.

(597) ID#8931 Posted: 12/20/2010 1:55:06 PM

QUESTION:
i need 20 fans for new hotel rooms. they must be 220 volts and 50 cycles, price is important. 10 must be ceiling huggers 10 with 2ft stems can you help.

ANSWER:
We can certainly supply you with the ceiling fans you need to fit your specifications. Please contact our Trade Department at: 1-800-365-3267 and they will go over your options and quote you special discount pricing.

(598) ID#8930 Posted: 12/20/2010 1:52:45 PM

QUESTION:
Hello! Do you offer a downrod (or extension) for the Hunter The Beaufort Ceiling Fan Model 23697? We have a high ceiling on the porch esand need approx a three foot extension in white....we are interested in ordering three fans.

ANSWER:
Yes we do. You can select the appropriate length downrod by clicking on the "Downrods" button below the main picture of the ceiling fan on the product detail page. Or, just give us a call and we will be happy to make sure you get all of the parts you need to install your Hunter ceiling fan.

(599) ID#8929 Posted: 12/20/2010 1:45:55 PM

QUESTION:
i have a propane gas fireplace 23.000 btu heats up to 900 sq feet what kind of logs do i need it is in a 16x80 long mobiol home

ANSWER:
If you have a vented gas fireplace that is made only to burn gas, then you must use the gas logs that came with it or were manufactured specifically for it. If it is a ventless gas fireplace that is designed to accept aftermarket ventless gas logs, you must refer to the owners manual for information regarding the type of ventless logs that can be used in it. Because you have stated a BTU rating for the gas fireplace, I can only assume that it comes with a burner and log set...otherwise, it would not have a BTU rating (except to indicate the maximum allowed BTUs for an aftermarket ventless log set). Please find the brand and model number of the fireplace and email or call us with that information. You will find the brand and model number on a label somewhere inside the fireplace.

(600) ID#8928 Posted: 12/20/2010 1:39:53 PM

QUESTION:
I cannot find the brand name anywhere on my ceiling fan. The pullchain broke and now I am trying to reconnect the 5 wires to a new 6-hole switch. I have the L-1-2-3 switch with two slots at each. I have two black wires, 2 orange, 1 purple, 1 brown. One orange and the purple are coming from the capacitor. How do these wires go into the switch? Can't find a diagram online anywhere. Thanks in advance.

ANSWER:
The pull-chain switch that you are describing has various ways of being wired and each manufacturer uses different wire colors and different methods of wiring the switch. Some generic ceiling fans sold at home centers have even been known to be wired differently with different batches of the same model because they are often times made at different factories. The only sure-fire way to know how to wire the switch is to mark the wires before you remove them. In your case, it is probably time to buy a new ceiling fan. I suggest that you stick with one of the brands that you see on our website since they ALL will have a brand and model number located on the top of the ceiling fan body...and technical service is available should such problems occur.

(601) ID#8927 Posted: 12/20/2010 1:31:04 PM

QUESTION:
do you have ventless gas logs with blowers?

ANSWER:
No we do not have ventless gas logs with blower systems...and for good reason. Ventless gas logs do not require a blower because all of the heat from the fire comes into the room naturally. Blowers tend to disrupt the airflow near the gas log, which can cause the gas to burn incompletely and begin producing byproducts such as carbon monoxide. So blower systems are not recommended for ventless gas logs. Peterson does not manufacture gas log blowers for this very reason and the installation manual strictly advises that you do not use one. Keep in mind that a typical fireplace blower will only move the air about 3 to 4 feet in front of the fireplace. The natural heat convection produced by a ventless gas log will move the heat into your room more effectively than a blower.

(602) ID#8926 Posted: 12/20/2010 1:23:37 PM

QUESTION:
Will the light from this fan create a strobe effect when the fan is operating? This is important since the fan will be above a kitchen table.

ANSWER:
Any ceiling fan with lights has the potential to create a strobe effect when the light is on. This is caused by transient light that bounces off the ceiling back down over the blades. Ceiling fans such as the Pharos have very little transient light that hits the ceiling because the light fixture directs almost all of the light downwards, so you will have little or no strobe effect at all. Ultimately, if you are looking for the least amount of strobe from a ceiling fan, the Pharos is an excellent choice. Older traditional ceiling fan styles that have 3 or 4 arm light fixtures are the real culprits when it comes to strobing.

(603) ID#8925 Posted: 12/20/2010 1:06:58 PM

QUESTION:
what is the price of fan,oak paddels,motor,belt,in black

ANSWER:
Please call for pricing for the Fanimation Brewmaster ceiling fans. These fans are custom configured for each application and we do not publish pricing for them on our website. We do however Guarantee the lowest price.

(604) ID#8924 Posted: 12/20/2010 1:04:49 PM

QUESTION:
Are the adirondak blades on the Casablanca Heritage fan real wood? If so is it laminated or veneered wood?

ANSWER:
The Adirondak blades used for the Casablanca Heritage ceiling fans are solid hand carved wood, not veneer. The wood used is a an exotic light weight wood that resists warping from moisture and heat (somewhat similar to teak, but lighter weight), making it a great choice for outdoor ceiling fans. It is substantially more expensive than the typical ABS plastic blades used for outdoor ceiling fans, so it is usually only offered with higher quality outdoor ceiling fans such as the Casablanca Heritage.

(605) ID#8923 Posted: 12/20/2010 12:44:39 PM

QUESTION:
My Hunter fan has lights. I would like to remove but I need the plte cover. Where can I get?

ANSWER:
Some ceiling fans come with light fixtures that are not designed to be removed, so a bottom cap or cover for non-light use may not exist. In order to help you, I need to know the brand and model number of the ceiling fan. That information can be found on a label affixed to the top of the ceiling fan motor housing. Also, please email me some pictures of your ceiling fan. Send your email to: gregt@hansenwholesale.com.

(606) ID#8922 Posted: 12/20/2010 12:40:20 PM

QUESTION:
my natrual gas logs burns for a while then goes out, and i relite they for 30 minutes and go back out

ANSWER:
Several things can cause a gas log to shut off after 20 or 30 minutes of operation. It could be that the pilot flame needs adjustment, the thermocouple has gone bad and needs to be replaced, the entire valve has overheated and must be replaced, or something is abstructing the gas line. With ventless gas logs, it could also be that the ODS (Oxygen Depletion Sensor) is detecting low oxygen levels in the room. This can be caused by installing a ventless gas log that produces too many BTUs for the area, thus depleting too much oxygen. In any case, it is probably time to seek the assistance of a professional. Please use these 2 resources on our site for further information:

  • <(Old Link Disabled): "/gas-logs/how-safety-pilot-works.asp">All about Safety Pilots
  • <(Old Link Disabled): "/gas-logs/installers.asp">Who Installs or Services Gas Logs
.

(607) ID#8921 Posted: 12/20/2010 12:33:25 PM

QUESTION:
How do I tell if my gas logs need to be vented?

ANSWER:
Ventless gas logs come with a metal label permanently chained to the burner system. That label will state that the gas logs are ventless and give some operational instructions and warnings. If that label is there, read it carefully. If someone has removed the label, then you may need to look further on the safety valve or somewhere else to find a brand and model number of the log set. If you can find that, then google it to see if you can find out what it is you own. You can also email me some pictures and I will try to see if I can make the determination. Email pictures to: gregt@hansenwholesale.com.

(608) ID#8920 Posted: 12/20/2010 12:29:58 PM

QUESTION:
Do the ventless create moisture in house? I will only be using for atmosphere...not daily. What controls are needed? What size logs are best?

ANSWER:
The byproducts produced by burning natural gas with complete combustion is water and carbon dioxide, so yes, burning ventless gas logs will introduce moisture into your home. Please read our full disclosure of <(Old Link Disabled): "/gas-logs/vented-vs-ventfree.asp">The Difference Between Vented and Ventless Gas Logs here!. If you are planning to buy gas logs to create "Atmosphere", then Vented gas logs are most likely your best choice since they burn with a much more realistic look. Please call us to discuss the best size and type of gas logs for your needs.

(609) ID#8919 Posted: 12/16/2010 7:16:39 PM

QUESTION:
I want to purchase four (4) Casablanca ceiling fans, three (3) ceiling hugger style (with lights) for the bedroons and one (1) matching model (with light) to hang in the living room. I have been told that I should use a 52" model but I really am uncertain what I really need. I am lost, there are to many choices and I just do not know where to begin. Any help would be appreciated.

ANSWER:
We understand your questions and confusion, which is why we have a staff of ceiling fan experts you can talk to over the phone while you are looking at our website. We also have an exclusive "Shop with Expert" system that allows our experts to show you ceiling fans on our website without you having to download anything or provide any personal information. It is very quick and easy. Please give us a call and you will be amazed at how fast you will be able to get all of your questions answered and find the best ceiling fans for your rooms.

(610) ID#8918 Posted: 12/16/2010 6:50:32 PM

QUESTION:
OK I want to buy today. We have a corner fire place Vented. the front is 31, the back is 13 and the depth is 13.23. I have been looking but thought I needed at least 4 inches in the back on both sides to center the log set and fit a manual start set. This led me to the G4-12SPK26. But when I put in the calculator it said I could go 18" which is correct??? At 9" back I have a 18.75 width.

ANSWER:
The calculations on our website are correct. The burner system that our website will automatically suggest based on your fireplace dimensions is the G46 series burner (G46-18SPK) rather than the G4 series burner (G4-12SPK26). The Peterson G46 series of gas log burners has a severely tapered shape to it such that the rear of the burner is much narrower than the front. The safety pilot is intentionally attached on the angled sides closer to the rear of the system. The unique shape of the burner and strategic positioning of the safety pilot allows you to use a larger size gas log while still maintaining the clearance required to keep the safety pilot cool. The G46 burner is also available with optional basic on/off remote, Adjustable Flame remote, or Electronic Ignition remote systems that have the same narrow clearance characteristics.

The G4 burner, which you were originally considering, is a typical rectangular shaped burner with the SPK safety pilot attached directly to the side. The safety pilot sticks out about 3” or so from the side of the burner. This additional projection, combined with the necessary clearance from the outside edge of the SPK safety pilot to the side wall of the fireplace, reduces the maximum size logs that will fit into any given fireplace.

(611) ID#8917 Posted: 12/16/2010 6:35:15 PM

QUESTION:
I purchased a 5 year old home with a Scandia. The light is very very low. Almost like a purple glow from a night light. It will not get brighter using the remote contral. Anything I can do or should I just replace the fan.

ANSWER:
The Scandia is an incredible contemporary architectural style ceiling fan, but the lighting is for ambiance only and was never intended to illuminate a room. There is no way to increase the light output, so unless you are willing to add alternate light sources such as lamps or wall sconces, then you will need to replace it. Please give us a call so we can help you choose a ceiling fan that produces more light.

(612) ID#8916 Posted: 12/16/2010 6:31:45 PM

QUESTION:
I am interested in purchasing the Casablanca Model C18G500F (Atria) in my master bedroom. The room is only 8' in height though, and I would like to know if the fan can be shortened to suit the room? If not, do you offer a smaller size of the same style that would suit an 8 high ceiling?

ANSWER:
The Casablanca Atria is a very large ceiling fan that is designed specifically for large outdoor areas and requires a ceiling height of at least 9 feet. There is no way to shorten the hanging height. We have plenty of other ceiling fans that are more suitable for 8 foot ceilings. Please give us a call so we can discuss them with you. Another Casablanca ceiling fan that is somewhat similar but will work on an 8 foot ceiling is the <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=CA&ProdNo=P5G73M&Ceiling Fans=Casablanca+Siena+Ceiling Fan">Casablanca Sienna Ceiling Fan. We have many others to choose from as well, so please call us and we will be happy to help you choose your ceiling fan.

(613) ID#8915 Posted: 12/16/2010 6:22:05 PM

QUESTION:
How much does shipping cost for southern califormia resident?

ANSWER:
Shipping for the Minuteman Fireplace Candelabra model CH-06 is a flat rate of $8.50 anywhere in the continental USA. There is no sales tax either.

(614) ID#8914 Posted: 12/16/2010 5:51:55 PM

QUESTION:
does the Modern Fan "Ball" style basic model come with any downrod? if i simply order this fan and blades, will i be able to have it installed and operational? or do i need to order a downrod? my application will be in a small kitchen with 8 foot ceilings and i cannot tell if a downrod is needed?

ANSWER:
<(Old Link Disabled): "/ceilingfans/model.asp?Mfg=MO&ProdNo=BALBA&Ceiling Fans=Modern Fan+Ball+Ceiling Fan" title="Modern Fan Company Ball Ceiling Fan">Modern Fan Company Ball Ceiling Fans come with a short 3 1/2" or so downrod that allows you to install the fan on a ceiling that is 8 to 9 feet high. If you have a higher ceiling, you can add a longer downrod to your order by clicking on the "Dowrod" button just below the picture of the Ball ceiling fan on the detail page. If you are not sure how long of a pole to order, just give us a call and we will be happy to help you choose.

(615) ID#8913 Posted: 12/16/2010 5:44:28 PM

QUESTION:
I have gas logs but need a new burner system. Can I purchase just the burner, coals, starter, etc?

ANSWER:
We do sell the gas log burner systems by themselves, but we do not allow them to be purchased separately online, so you will need to call to place your order. We do this because in many cases, people who are trying to replace a gas log burner system have no idea what type of burner is or is not appropriate, and there are important safety issues to consider. For example, if you have a ventless gas log, you MUST also replace the logs unless you buy the exact same brand and model of burner system that you had originally. Also, for gas fireplaces (not wood burning), you cannot use a typical gas log burner system like those you see on our website, you must use only the burner system that was designed for your specific gas fireplace. Please call us so we can help you get what you need.

(616) ID#8912 Posted: 12/16/2010 5:41:26 PM

QUESTION:
when using vented gas logs,how far open does the damper in the fireplace need to be opened. my fire box is 25 inch wide in the back 43 inches in the front and 18 inches deep

ANSWER:
when it comes to operating vented gas logs, the manufacturer will recommend that you open the damper completely, which will maximize the draft and lower the possibility of any exhaust coming into your room. However, the amount of draft created by every fireplace is different, so if you choose to close the damper slightly, the amount you can close it depends entirely on how well your fireplace drafts. In some cases, the damper must remain completely open, in other cases it can be opened as little as 2 or 3 inches and still maintain enough draft. You will just need to experiment to find the position that allows the exhaust from your gas logs to fully draft. If you smell the exhaust, then you need to open the damper more. However, we recommend that all of our customers open the damper completely for the same reason the manufacturer does. If you are trying to maximize the amount of heat output you are getting from your gas logs, then I would recommend adding a <(Old Link Disabled): "/search.asp?SearchVal=Gas+Log+Fireback" title="Stainless Steel Gas Log Heat Reflector Fireback">Stainless Steel Gas Log Heat Reflector

(617) ID#8911 Posted: 12/16/2010 5:33:05 PM

QUESTION:
what is the best way to install vented gas logs to get the most heat

ANSWER:
The best way to install a vented gas log if you want to improve the heat output is to add a stainless steel fireback. You can view them here: <(Old Link Disabled): "/search.asp?SearchVal=Gas+Log+Fireback" title="Gas Log Firebacks">Gas Log Fireback Reflectors. If you call and talk to one of our gas log experts, we may have additional advice based on your particular fireplace.

(618) ID#8910 Posted: 12/16/2010 5:30:25 PM

QUESTION:
I would like to use the brewmaster fan in an area where the ceilings are in excess of 25 feet, but would like to hang the fan at about 10 feet aff. Is this fan appropriate, or is there a better option for commercial use? the look of the fan is perfect. The pulley system is not necessary.

ANSWER:
The Brewmaster is in fact a belt operated ceiling fan, so it must come with the pulley system in order to operate. There is no option to mount belt driven ceiling fans on long downrods, they are designed only to be mounted directly to the ceiling and must be extremely secure in order to handle the torque of the belt drive. Please give us a call so we can discuss similar style ceiling fans that are NOT belt driven and are more appropriate for your needs.

(619) ID#8909 Posted: 12/16/2010 5:26:19 PM

QUESTION:
I am looking for a caged ceiling fan--the Fanamation is too small--any others available Thanks, Judi Guy Design Details Unlimited

ANSWER:
Here is a link to all of the caged ceiling fans on our website: <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/covered/default.asp" title="Caged Ceiling Fans">Caged Ceiling Fans. One of our ceiling fan experts from our Trade Department will contact you shortly to go over the various options and help you select the best option and pricing for your client.

(620) ID#8908 Posted: 12/16/2010 5:23:41 PM

QUESTION:
My fireplace is a wood burning 42" prefab construction installed when we built our home in 2000. We now want to turn it into a propane remote controlled vented realistic log set. My inside measurement are 34" w/front x 26" w/back by a 14" depth. What is the correct size vented adjustable flame log to use for this size fireplace? Thank you

ANSWER:
If you choose any of our vented gas logs with the G46 burner system with an Adjustable Flame Remote, the best size would be 24". If you enter those dimensions into our gas log size calculator, you can then click on the appropriate filters on the left side of your search results. First enter the dimensions and click "Run Calculation", then select "Liquid Propane", then select "Adjustable Flame Remote". All of the gas logs that show in the end result will default to the 24" G46 burner system. There are other optional burners that would require a smaller 18" size, which is why I recommend the G46 gas log burner. It has a tapered shape that better fits prefabricated fireplaces like yours, thus allowing you to use larger gas logs.

This link actually performs all of these filters at the same time: <(Old Link Disabled): "/gas-logs/gaslogsearch.asp?SortBy=Popular&GasType=LP&FPType=Standard&VentType=Vented&ControlType=Adjustable%2BFlame&Width=0&FRONTWIDTH=34&BACKWIDTH=26&MIDWIDTH=30&DEPTH=14">24" Gas Propane Gas Logs for 34" x 26" x 14" Fireplace.

If this does not make sense, then just give us a call and we will be happy to help you find them quickly.

(621) ID#8907 Posted: 12/16/2010 5:12:27 PM

QUESTION:
which lp sets has remote with it for on/ off only

ANSWER:
You can use the links on left side of our gas log search pages to filter our search results to find what you are looking for. For this particular question, here is a link to view all <(Old Link Disabled): "/gas-logs/default.asp?options=remote-pilot-liquid-propane">Gas Logs for Liquid Propane with On/Off Remote Controls. However, I would recommend that you call and speak to our gas log experts to help you choose the best gas logs and burner system for your specific needs.

(622) ID#8906 Posted: 12/16/2010 2:07:13 PM

QUESTION:
I have a mobile home 1999 with a FMI delux ll modlel 36ecmll, in the operating inst. only says burning wood or gas you need to open the damper. It dont say vented or ventless so I was wondering if i could put in a ventless gas log set and not open the damper or do I have to go with a vented gas log set? The people at Lowes said they have sold several ventless to be installed in mobil homes like mine. I have looked at your log sets and they look pretty good.

ANSWER:
If your installation manual does not specifically say that you can install ventless gas logs, then you CANNOT. Many fireplaces were manufactured before building codes for ventless gas logs were in place and were not tested for use with ventless logs, so they may not be safe when ventless logs are installed...particularly those in mobile homes. In your case, the fact that the manual states to burn wood or gas only with the damper open, ventless gas logs certainly are not permissible.

(623) ID#8905 Posted: 12/13/2010 12:25:27 PM

QUESTION:
Could you tell me when the nearest service center is? We live in Clearwarer fan. Our Hunter original just "lock up" and nothing works. Thank you. Jodi Knauf

ANSWER:
To find your nearest Hunter service center contact Hunter Customer Service at: 1-888-830-1326 or visit them online here: <(Old Link Disabled): "http://www.hunterfan.com/customer-care-center.aspx" title="Hunter Fan Company Customer Service" target="_blank">Hunter Online Customer Care

(624) ID#8904 Posted: 12/10/2010 9:35:30 PM

QUESTION:
Can the basic on-off remote be used with the adjustable flame remote? If not compatible which remote would you recommend.

ANSWER:
If you want a variable remote, you must purchase the log set that says variable flame remote. The safety pilot assembly is completely different and has a motor that actually turns the knob to adjust the flame. The On/Off remote safety pilot does not have the motor, so it cannot be converted to use a variable flame remote. The Variable flame remote gas logs come with a variable flame remote transmitter and the On/Off remote gas logs come with an On/Off remote transmitter. So in either case, you do not need to buy anything extra. However, in both cases there is an optional upgraded remote control that has a thermostat. Use this link to view the <(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-POG46-24-17">24 inch Post Oak gas logs with a Variable Flame Remote

(625) ID#8903 Posted: 12/9/2010 3:08:26 PM

QUESTION:
Im looking for a fan blade for UL Listed Ceiling Fan 897F. Im guessing 897F is the model? The fan blade was easily detached with 2 uncovered screws so i figured it would be easy to find a replacement.

ANSWER:
897F is not the model number of any ceiling fan made by the 12 major ceiling fan manufacturers that we supply, so I cannot be of any help other than to say that it is most likely your fan was imported directly by some mass merchant. If that is the case, you probably will not be able to locate a replacement part because they rarely import them. Your problem usually results in the need to buy an entire new ceiling fan. If you do decide to replace your fan, consider buying your next ceiling fan from us. We carry only ceiling fans made by major name brands and they import replacement parts for most of their fans and keep them on the shelf for several years after the fans are produced.

(626) ID#8902 Posted: 12/9/2010 3:03:34 PM

QUESTION:
We have a gas log set that hasn't been used for 2 years (before that they worked great). When the gas guy came out to fill the tank this year he bled the lines and lit the pilot. The pilot stays lit but as soon as you turn the controller that sits on the bottom of the firebox to ON, the pilot instantly shuts off. Sometimes the fire flares up for an instant but it always cuts the pilot off and we have to start over. We have tried dozens of times with the same result. What could be the problem?

ANSWER:
Usually your problem is the result of a failing thermocouple, incorrect pilot flame adjustment, or some type of safety system depending on the type of gas fireplace you have. Without knowing more specifics about your fireplace I cannot say. You really need to have a qualified service technician come to your home and run some tests to see what is wrong.

You can use this resource on our site to help locate a qualified technician: <(Old Link Disabled): "/gas-logs/installers.asp">Locate Gas Log Installers and Service Technicians

(627) ID#8901 Posted: 12/9/2010 2:53:22 PM

QUESTION:
Looking for 12" LP gas logs to convert and old pot belly stove originally used with wood. Would there be any problems with doing this? Do you sell 12" sets?

ANSWER:
Gas logs are not designed to be used in pot belly stoves. Doing so can create a potentially hazardous situation. The vent pipe for your stove is most likely not designed to provide enough draft for gas logs. There are other reasons as well. Read more about this on our website here: <(Old Link Disabled): "/gas-logs/gas-log-installations.asp">Where can gas logs be installed?

(628) ID#8900 Posted: 12/9/2010 2:50:29 PM

QUESTION:
I am looking to add gas logs to my fireplace - Superior Model RD4300. I would prefer vent free logs because we want to heat the room and not have most of the heat go up the chimney. However, I am of the understanding that the fireplace must be teated and approved for use with vent free logs. If not, there is a risk of a fire hazard. Is this correct?

ANSWER:
It is true that ventless gas logs are only safe to burn in your fireplace if the manufacturer has stipulated that in the owners manual. I do not have access to the operational manual for a Superior RD-4300 fireplace, so I cannot tell you if burning Ventless gas logs is safe. You will need to come up with the manual, or contact the manufacturer to check. Superior fireplaces are now owned and manufactured by Lennox, so you can find the contact info online at www.lennoxhearthproducts.com. I searched for the owners manual there but could not find it, so you will need to contact them.

(629) ID#8899 Posted: 12/9/2010 2:46:09 PM

QUESTION:
How is the burner made? Does the holes come out the top or bottom of burner?

ANSWER:
The Peterson gas log burners have the holes pointing downward. This allows them to cover the burner with sand and embers without the burner getting clogged. It also forces the flames to break up better and create a more natural looking fire as the gas sifts up through the sand and embers.

(630) ID#8898 Posted: 12/9/2010 2:42:05 PM

QUESTION:
During power outage I have a wall switch which turns on the gas logs (pilot light is aready on) how does the wall switch work with no power to the house? Period between John and Weber

ANSWER:
Your wall switch is not connected to the electricity in your home, it is connected directly to the pilot assembly of your gas logs. This is a low voltage circuit where the electricity is generated by the safety pilot heating up the thermocouple. If the safety pilot is turned off or blows out, the switch on the wall will no longer work because there is no electricity being generated by the safety pilot.

This is a pretty ingenious system that allows you to control your gas logs from a wall switch even during an electricity outage. The same principle works with remote controlled gas logs as well.

(631) ID#8897 Posted: 12/9/2010 2:29:59 PM

QUESTION:
We have gas logs(vented with natural gas) where you have to hold a match at the bottom and turn the gas on at the side. Is there a way to buy a remote to go with the logs we have so we don't have to light the match and turn on the gas?

ANSWER:
We sell gas logs and gas log burner systems that are made by R. H. Peterson. If you own a Peterson gas log, then you may be able to simply add a remote controlled safety pilot to your existing burner. However, we recommend simply replacing the entire burner system since it is much easier to deal with if you do not have to attach the safety pilot yourself.

In many cases, it is more logical to just replace the entire gas log system.

Please give us a call so we can discuss your needs further and help you get what you need.

(632) ID#8896 Posted: 12/7/2010 2:58:29 PM

QUESTION:
we have a set of vanguard vented gas logs, with the typical burner pan setup. They are pretty but we are looking for heat. The fireplace is a brick and mortar. We wonder is we could buy a ventless burner with manual pilot and continue to use our existing logs.

ANSWER:
Ventless gas logs have their own proprietary log and burner combination, so you cannot just buy a ventless log burner and use your own logs. Part of the reason that ventless logs can be burned with the damper close is that the flames do not touch the logs (in most cases). If the flames touch the logs where they are not supposed to, then the tip of the flame gets cooled off and the gas does not burn completely. This produces soot and Carbon Monoxide...neither of which are acceptable for a ventless product.

So, your alternative is to purchase a complete ventless gas log set that comes with logs. You can also add one of our stainless steel gas log firebacks, which will help radiate "some" heat...but you will most likely not see more than a 10 to 15% improvement.

Here is a link to some of our: <(Old Link Disabled): "/search.asp?SearchVal=fireback">Firebacks

(633) ID#8895 Posted: 12/7/2010 12:41:25 PM

QUESTION:
I was told by my local gas provider that they cannot install gas logs into a bedroom over 10,000 BTUs. We live in GA. I am looking for ventless, 18 inch, propane, remote controlled. Does this law sound right and if so what are my options?

ANSWER:
This is a basic building code that applies to all ventless gas logs, so yes, it is true. If you use a vented gas log, then you are not limited in this regard. Peterson is one of the very few gas log manufacturers that makes a ventless log set rated at less than 10,000 BTUS. You can view it using this link: <(Old Link Disabled): "/gas-logs/model.asp?modelno=PL-VO8G8-16-R-12" title="Low BTU Ventless Gas Logs for Bedrooms">Low 9500 BTU Ventless Gas Logs for Bedrooms

(634) ID#8894 Posted: 12/7/2010 12:33:51 PM

QUESTION:
I have a an old gas pipe that comes up from the bottom of the fireplace in the center and then forms a "T" shape; two questions 1) do they make gas log pans that have a center attachment? 2) how would you recommend reconfiguring- can I just cut the pan and use the existing pipe?

ANSWER:
There are no gas logs that are specifically designed to accommodate a gas line that comes up in the middle of the fireplace. Your options will depend on the actual depth of your fireplace and the location of the gas line. If you have at least 8 inches in front of the gas line, then you can most likely place the gas log burner system in front of your gas line and simply put an elbow on it and connect it to the burner using the bendable aluminum connect that comes with the gas logs, providing you use a vented gas log with a G4 or G45 burner. If you cannot place the burner in front of the gas line, a simple trick that I used to use when I installed gas logs years ago was to raise the bottom of the fireplace with some bricks so that they are above the gas line. Again, you would place an elbow on the gas line and route it to the side to make a connection with the gas log burner. Once everything is in place, you can fill in the bottom of the fireplace with lava granules to cover the bricks...so you do not need to mortar the bricks in. Another option is to pay a plumber to re-route the gas line, but that is not a very cost effective solution. If you can email me some pictures of your fireplace along with the front width, back width, depth and distance from the front of the opening to the gas line, I will be able to help you further. Email pictures to: gregt@hansenwholesale.com

(635) ID#8893 Posted: 12/7/2010 12:25:40 PM

QUESTION:
i have a martin nat gas ventless fireplace and want to convert it to propane. where can i get the orifice for this

ANSWER:
In most cases, you cannot simply change the orifice on a ventless gas fireplace from natural gas to propane. You will most likely need to change the entire burner and valve assembly. Since Martin Industries has been out of business for several years now, the odds of finding the correct components required to make the conversion are quite slim. My recommendation is to either stick with natural gas or remove the existing fireplace and install a new one.

(636) ID#8892 Posted: 12/7/2010 12:18:24 PM

QUESTION:
BDGX4-42-11P Peterson Real Fyre 42 inch Royal English Oak Designer Gas Logs Can a unit be made non-vented in this size?

ANSWER:
The largest ventless gas logs that you will find are 30 inches wide. Ventless gas logs are restricted in the overall BTUs that they are allowed to use (40,000 max), so it is not feasible to manufacture ventless gas logs that are over 30 inches wide simply because the flames would not be tall enough to be seen. Even most 30 inch ventless gas log sets us a 24 inch burner system.

Even more, with a fireplace as large as yours, a ventless gas log will not look appropriate because the flame height is so low and the logs are not massive enough. This is a general statement for all ventless gas logs from all brands. You may be best off sticking with a vented gas log and forgoeing the heat. You will find the appearance much more appealing. Otherwise, you will be limited to a 30" log set.

If you can email me the front width, back width and depth of your fireplace as well as some pictures, I may be able to offer some great suggestions...and I may be able to determine if a 30" ventless gas log is appropriate. Email to: gregt@hansenwholesale.com

(637) ID#8891 Posted: 12/7/2010 12:16:03 PM

QUESTION:
can I put a vent-less gas log in my vented gas fireplace. I have a vented gas fireplace that the burner control no longer works and I would like to get more heat from the fireplace. I am wondering if I can replace it with a ventless gas log.

ANSWER:
If your fireplace is a vented "Gas Only" fireplace, then the answer is no, you cannot change it out to use ventless gas logs. Vented gas fireplaces are designed only to accommodate the log and burner system that they came with. If yours is no longer functional, then you either need to find a service technician who can fix it...or rip out the entire fireplace and install a new one...at which time you could install a ventless system.

If what you have is a wood burning fireplace that has a gas log installed in it, that is a whole different story and you may be able to install ventless logs.

If you email me some pictures as well as the brand and model of your fireplace, I may be able to offer more insight. Email to: gregt@hansenwholesale.com

(638) ID#8890 Posted: 12/3/2010 2:19:32 PM

QUESTION:
We have Hunter Ceiling Fan with colonial light fixture. Our remote control is not working for light. How do I find serial number for this fan? Then i could possibly order new remote control .

ANSWER:
There is a label located on the top of the fan body that should have the model number and info you need to determine the correct part for the fan. Get this information and then call Hunter Customer Service to find out the actual model number of the part and then give us a call to order it.

Contact Hunter Customer Service at: 1-888-830-1326 or visit them online here: <(Old Link Disabled): "http://www.hunterfan.com/customer-care-center.aspx" title="Hunter Fan Company Customer Service" target="_blank">Hunter Online Customer Care

(639) ID#8889 Posted: 12/2/2010 8:26:42 PM

QUESTION:
I bought a house with a Majestic vented fireplace I think from the 70's (model #CFPGX). It has a cool contemporary design/triangle shape to it. It appears that there are slots for 3 logs in a stacking tier. Are there sets of logs that are 3 tier? I was hoping to purchase the Birch design as I think it fits best with that look. I read all of the specifications but there is no mention of the number of logs. thanks for your time.

ANSWER:
If your fireplace is a gas only fireplace and is not capable of burning wood, then the only logs that are supposed to be installed in it are the logs that came with it. A gas fireplace being that old will have no replacement logs available. There are safety concerns about using logs that were not designed to fit into your fireplace properly. If the flame hits the logs in a way that it was not designed to, the flame can burn too cool and create incomplete combustion of the gas, which ends us producing potentially toxic amounts of carbon monoxide that may enter into your home. Please email me some pictures of your fireplace so I can offer more insight. Email pictures to: gregt@hansenwholesale.com

(640) ID#8888 Posted: 12/2/2010 3:21:25 PM

QUESTION:
Thanks for your great posting here. I have had issues with my gas logs making a very annoying whistling noise since I installed them over 2 years ago and was getting ready to replace them. So I took your advice and simply bent the flexible connector into a different shape and wallah! the noise is almost inaudible now and my wife and I can now be warm and cozy with our glass of wine sitting in front of the fire without being irritated.

ANSWER:
Great to hear! Glad we could be of help and thanks for dropping us your kind note.

(641) ID#8887 Posted: 12/2/2010 2:49:41 PM

QUESTION:
I just had Empire Ventless gas logs "Wildwood" installed and all I can hear is the gas line. The installer said he put a reducer on the line to have it be quieter, but it is still too loud. What do i do, the installer basically said live with it?

ANSWER:
Empire gas logs are not a brand that we recommend or support so you will need to work with the place where you purchased your gas logs or with the installer to get your problem resolved. However, after reviewing the installation manual posted by Empire Products here: <(Old Link Disabled): "http://www.empirecomfort.com/EMPIRECOMFORT/pdf2010/manuals/27207-5-0910-VFN.pdf" target="_blank">Installation Manual for Empire Ventless Gas Logs, I noticed that the burner system apparently does not come with any type of connector tube that goes from the safety pilot to your incoming gas line. So, I suspect that the noise is being caused by whatever tube the installer used when he hooked up your log set. I have written an article that discusses why some gas logs whistle or make an annoying hissing noise which may shed some light on your situation. Please read the article here: <(Old Link Disabled): "/gas-logs/gas-logs-whistle.asp" title="Why some gas logs make noise">Why do some gas logs make noise?

(642) ID#8886 Posted: 11/30/2010 1:19:48 PM

QUESTION:
I recently purchased sterpet-G452417 24 inches natural G 45 burner and sterpet- AO24 24 inches american oak logs. It was installed by expert (technician) where i bought the set,the problem is that,after 20 minutes or so , that the flame is on , the flame goes out and a beeping sound comes from the remote receiver,what is the problem? Thank you

ANSWER:
For starters, you should certainly contact the place where you purchased your gas logs so they can offer you direct service...which is what we do for our customers. With that said, I will take a moment to try and help you out.

The most common reason a Peterson gas log set will shut off after being on for 10 or 20 minutes is because something is going on with the thermocouple. If the thermocouple is too hot or not hot enough, this will happen, so it may be possible that a simple adjustment of the pilot flame will solve the problem.

Underheating of the thermocouple is caused by a pilot flame that needs to be adjusted to be stronger. Overheating may be the result of various factors, one being that the pilot flame is simply too strong.

Overheating of the thermocouple is the most common issue that results in the problem you are having and can be the result of various factors. It could be that the pilot flame is simply adjusted just a little too strong. The logs may be stacked in a manner where the flames are diverted from the burner system directly to the safety pilot. The insulation provided for the thermocouple may not have been installed, or installed incorrectly. The thermocouple may also be defective, but with my experience, this is extremely rare with a new gas log burner from Peterson. The most common cause though, is installing a gas log set that is too large for the fireplace. If you can provide me with the front width, back width and depth of your fireplace, I can check to see if that is a possibility.

Again, contact the place where you purchased your peterson gas logs so they can help you trouble shoot it. You can also refer to the owners manual for the APK17 valve which you can download here: <(Old Link Disabled): "http://www.rhpeterson.com/connect/?q=system/files/A2-256%20APK-17%20Kit%20Instruction.pdf" target="_blank">Peterson APK17 Owners Manual PDF. For more information about how safety pilots work and how they fail when not properly adjusted read this page: <(Old Link Disabled): "/gas-logs/how-safety-pilot-works.asp" title="All about gas log safety pilots">All About Gas Log Safety Pilots.

You can also email pictures of your fireplace to along with the dimensions and I may be able to offer more clues. Email to: gregt@hansenwholesale.com

(643) ID#8885 Posted: 11/29/2010 3:13:55 PM

QUESTION:
Does this product have any bronze accents? I would prefer not, but know there is another one that does (PI-H4018MBK) so I just want to make sure it did not get overlooked in the description.

ANSWER:
The wood holder model PI-H4018MBK wood holder is entirely black and does not have any bronze accents.

(644) ID#8884 Posted: 11/29/2010 3:07:06 PM

QUESTION:
What is the CFM on this product? Dont see it listed. THanks

ANSWER:
The large blade option for the Maui Bay has not been tested for CFM by the factory, hence the reason you do not find that info on our website.

I will say that the large bent blades are more decorative than they are functional, so I would not expect to feel much breeze from them.

If you need a large fan that really provides a breeze, please call and talk to one of our ceiling fan experts who will help you choose the best fan for your needs. Call: 1-800-201-1193 during our normal business hours.

(645) ID#8883 Posted: 11/29/2010 3:02:59 PM

QUESTION:
I live in a condo with a vented gas fireplace (FMI, model no. GLS650). It was determined that there is a hole in the burner. Can I replace the burner with a new burner or new gas log?

ANSWER:
You can only replace the burner with the exact model made by FMI for your particular model of fireplace...it is proprietary. You will need to contact an FMI dealer or the manufacturer directly to see if such a part is still available. Unfortunately, we do not deal with FMI products, so I cannot be of much help.

(646) ID#8882 Posted: 11/29/2010 2:58:23 PM

QUESTION:
I am assuming this is for real candles and that I can put my own in it?

ANSWER:
Yes, all of our fireplace candelabras are for real candles. You would supply the candles yourself unless otherwise indicated. The model you have chosen (CH-06) does NOT include candles.

(647) ID#8881 Posted: 11/27/2010 7:14:41 PM

QUESTION:
I am having trouble installing my Hampton (Langston) cceiling fan onto my slanted ceiling.

ANSWER:
We do not recommend Hampton Bay ceiling fans and normally do not offer any support for them since they are a Home Depot product. With this particular question though, I will say that the Hampton Bay Langston ceiling fan is designed only to accommodate ceilings with an angle up to 18 degrees, which is nearly flat. This is just another limitation you have to deal with when buying fans that are mass produced for home centers. So if your ceiling is angled more than 18 degrees, then you are out of luck. Most of the ceiling fans that we sell can be installed on ceilings up to 30 degrees and have optional angled ceiling adapters that will increase that up to 45 degrees...and in some cases even more.

(648) ID#8880 Posted: 11/23/2010 12:46:52 AM

QUESTION:
We have a two story family room that is 20 X 16 with 18 foot ceilings. Can we get away with a 56 inch fan or would it be better to get a bigger (but slower) 60 inch?

ANSWER:
The size and RPM of the fan is less critical than the CFM and wind speed the fan produces. I am more inclined to suggest using a 60" ceiling fan, but without knowing which 56" and 60" fans you are comparing, I cannot say. With that said, for a room your size, I highly recommend the <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=CF787GBZ-60" title="60 inch Emerson Carrera Grande">60" Emerson Carrera Grande which produces over 8,000 CFM.

(649) ID#8879 Posted: 11/23/2010 12:38:46 AM

QUESTION:
Gas fireplace; Comfotec -42 RN , mfg. dated 7-10 was quit working. Repairman replace bad thermopile and found bad valve afterward. He said Comfortec is out of business and will cost me $1300 including instllation because this replacement part is hard to find. Is this right? Where can I find this valve?

ANSWER:
$1300 does seem a bit high. But the repairman is likely correct about having difficulty finding the right parts. He probably quoted a high price because it is otherwise not worth his time (I do not blame him)...and quite frankly, not much worth your time. I would investigate tearing out the entire fireplace and installing a new one. It might cost $2500 or more, but what is the sense in fixing something that will just break down again. I believe you have discovered why Confortec went out of business.

(650) ID#8878 Posted: 11/23/2010 12:24:07 AM

QUESTION:
2 months ago I purchased 4 fans from you. Just had them installed. Can I register the warranties on-line?

ANSWER:
Some of the manufacturers that we carry do have the option to register the warranty online, but without knowing which brands you purchased I cannot answer you directly. Keep in mind that the warranties for your ceiling fans need to be registered with the manufacturer, not us. Please read the warranty cards that came with your ceiling fans and follow the instructions. If there is an option to register online, instructions to do so will be clearly stated on the warranty card, otherwise, there is not such an option.

(651) ID#8877 Posted: 11/23/2010 12:18:31 AM

QUESTION:
How much is the burner if purchased and is there an option for different glowing embers?

ANSWER:
Please refer to this web page for details on the complete <(Old Link Disabled): "/gas-logs/vented/model.asp?modelno=PL-MPEC-36-10" title="Mammoth Pine Gas Logs with Burner">Mammoth Pine Gas Logs with Burner. You can also add the EM-1S Super Embers, which glow brighter than the standard embers by clicking on the link provided on the right side of that page or by using this link: <(Old Link Disabled): "/home-fireplaces/model.asp?modelno=EM-1S&mfg=PL" title="Peterson Super Embers">Peterson Super Embers. I would recommend buying 3 bags of embers for a 36" gas log set.

(652) ID#8876 Posted: 11/22/2010 8:52:44 AM

QUESTION:
is the hook provided as shown? how does this attach to the wall?

ANSWER:
Good question. The hook is NOT included with the individual tools as shown in the picture. We will add that to the description so as to clarify this for future visitors. BTW, the hook is sold separately as model WH-01 and can be ordered here: <(Old Link Disabled): "/home-fireplaces/model.asp?mfg=MI&modelno=MI-WH-01" title="Minuteman Single Hook model WH-01">Minuteman Single Hook model WH-01

(653) ID#8875 Posted: 11/22/2010 8:47:25 AM

QUESTION:
when the logs have been burning for a while and i lower the flame a bit do the inner logs glow like natural firewood does?

ANSWER:
The Peterson gas logs are all made from ceramic based materials, so the inner logs where the flame is constantly in contact will in fact glow red hot...and as you have suggested, when you turn the flames down, the glow will become more visible.

(654) ID#8874 Posted: 11/22/2010 8:45:41 AM

QUESTION:
Our remote control for Peterson gas logs has stopped working. Where can I get a replacement remote control

ANSWER:
Yes, we can supply you with a replacement remote control for your gas logs. However, it may not be the remote transmitter that is not working. There are some trouble shooting routines that should be done before you waste your money replacing the remote. If you can let me know which burner system and remote you have, I may be able to help you. Please email that info to: gregt@hansenwholesale.com

(655) ID#8873 Posted: 11/22/2010 8:41:55 AM

QUESTION:
What is the noice level in dB for the52 inches sweep ceiling fan

ANSWER:
Ceiling fan manufacturers do not test their fans for noise level in Decibals...or any other unit of measure, so there is no available data to offer an answer to your question.

(656) ID#8872 Posted: 11/20/2010 4:05:43 PM

QUESTION:
I have Eiklor with a switch and the key to regulate flames - how do I turn on pilot light? Thanks

ANSWER:
We do not recommend or offer support for Eiklor gas logs. Please refer your question to the dealer from which you purchased your Eiklor logs.

(657) ID#8871 Posted: 11/20/2010 4:04:30 PM

QUESTION:
I am interested in changing from a log fireplace to a gas fireplace ... I would have to install a propane tank etc.....I notice all your gas fireplaces talk about " natural gas " am I to assume natural gas and propane gas same , never have used "gas " so want to be sure I am talking apples to apples .. Since I have a regular log fireplace , I have a vented flue , but can close it !! What do you all recommend , vented vs non vented

ANSWER:
By default, our gas logs are shown in Natural Gas on our search pages. You can change this by selecting Propane in the gas type option on the left side of the search page...or by changing the gas type on any of the gas log product detail pages. The burner systems are different, so it is important to select the appropriate gas type. Also, all gas logs for liquid propane must have a safety pilot, so the match-light systems are not available for propane gas. As far as choosing between vented and ventless, we recommend vented gas logs, but you can read all about the differences using this link and make your own decision: <(Old Link Disabled): "/gas-logs/vented-vs-ventfree.asp" title="Vented vs Ventless Gas Logs">Vented -vs- Ventless Gas Logs. Your best bet though, is to call and talk to one of our gas log experts who will make this information clear to you and help you decide which logs are the best for your particular needs.

(658) ID#8870 Posted: 11/20/2010 2:02:46 PM

QUESTION:
what is the difference in the types of logs? is it purely aestetics? Why are some higher than others?

ANSWER:
When you compare Peterson gas logs that have the same identical burner systems, then the price difference is purely based on the amount of craftsmanship involved in producing each log style. Some have much more detail than others and some are hand painted while others are not. The most attractive logs will usually have a combination of bark, stripped bark and charred areas on the logs, which is the most labor intensive and costly. The least expensive logs will only have bark details and are simply dipped in a coloration vat as apposed to being hand detailed, so although they are less realistic...they are also less expensive. Personally, after seeing pretty much every gas log there is on the market, I prefer the look of the Charred American Oak, which has all of the hand detailed characteristics I mentioned. If you are not comparing similar burner systems, then there are big differences in each burner system as well that will have a more dramatic impact on the cost than the logs alone. For example, a gas log that has a match-light burner system may cost less than a third of what it costs for the same exact logs purchased with an electronic ignition remote controlled burner system.

The Post Oak gas logs, where you posted your question, are the least labor intensive gas logs that Peterson makes, so they are the least expensive. This is a popular choice for those who are looking for the lowest price. There is no difference in the durability of the logs, so if you like the plain look of the Post Oak the best, or you just do not want to spend more for logs that have more realistic details, the Post Oak is an excellent choice.

(659) ID#8869 Posted: 11/20/2010 1:58:05 PM

QUESTION:
How do you clean the burner on ventless gas logs? I was told that the odor that you smell is actually a build up from natural gas in or on the burner its self?

ANSWER:
Cleaning and servicing a ventless gas log should only be done by a professional, so I will not post instructions for doing so in this forum. A dirty burner system and logs can in fact increase the smell produced by a ventless gas log, but it is not the only cause. Ventless gas logs will produce an odor regardless...that is just the nature of burning gas without venting it. Read this article titled: <(Old Link Disabled): "/gas-logs/why-ventless-gaslogs-smell.asp" title="Why Do Ventless Gas Logs Smell">Why Do Ventless Gas Logs Smell

(660) ID#8868 Posted: 11/20/2010 1:53:20 PM

QUESTION:
How do gas logs compare to gas burning fireplace inserts? Is one more efficient than the other? Does one put out more heat than the other? Which is safer? Which costs more?

ANSWER:
Vented gas logs are by far the most realistic way to burn gas in your fireplace because they burn gas in very much the same manner as wood is burned. They are also easy enough to install that they are a DIY type of job for many consumers. However, they are not heat efficient compared to a gas insert or a ventless gas log. Gas inserts are completely enclosed appliances that are inserted into your fireplace. So they shrink down the size of the fireplace dramatically and take away from the appearance. The flames are generally less realistic as well, but the heat efficiency is dramatically improved over a vented gas log. Gas inserts cost 3 to 5 times more costly than a gas log and are not easy to install, so they are not a DIY type of job. The cost and installation difference alone causes most people to opt for a gas log over an insert. Ventless gas logs will generate as much or more heat than any gas fireplace insert and they are typically less than half the cost and easier to install, although they should be installed by a professional. Ventless gas logs have their own drawbacks though, which will affect your decision. Please call us for more information and we will be happy to help you decide which option is best for you.

(661) ID#8867 Posted: 11/20/2010 1:43:01 PM

QUESTION:
Do any of your gas log operate off of a wall mounted thermostat?

ANSWER:
Yes, most of the remote controlled gas logs can have a wall mounted thermostat instead of the remote. You will need to call us to order this option.

(662) ID#8866 Posted: 11/20/2010 1:39:16 PM

QUESTION:
I have a wood burning fireplace with a gas starter, burner and line. I want a set of vented gas logs. Will the gas starter, burner and line need to be replaced? The current line is in good working condition. Also, with gas logs will I still need to have the chimney cleaned on a regular basis?

ANSWER:
The burner that you have in your fireplace is called a Log Lighter. Log lighters are designed to start a real wood fire, not to burn gas logs. A log lighter will produce an enormous amount of soot and turn your logs black almost instantly. The flame will also be very unnatural, more like fingers of fire. So yes, you need to replace your log lighter with a gas log burner system. Our Peterson gas log burners will produce a more realistic looking flame without generating massive amounts of soot. They will also have a bed of natural looking glowing embers as well. Regardless of whether you are burning gas or wood, you should have your chimney inspected annually. Even though it may not need cleaning, it is always possible that there are obstructions (birds nests and the like) that will prevent it from drafting properly...and if it needs cleaning, you will know once it is inspected. You can read more about this here: <(Old Link Disabled): "/gas-logs/logsonly.asp" title="Gas Logs and Log Lighters here">Can I burn gas logs with a log lighter?

(663) ID#8865 Posted: 11/20/2010 1:33:01 PM

QUESTION:
I have ventless gas logs. Lately, when I flip the switch to turn on the gas logs - it either doesn't light or lights for 10 seconds or so and goes out. I can not hear the gas. If I switch it on and off five or six times the gas will finally come on and the logs light, but minutes or seconds later the gas stops feeding and the logs go off. If I do not turn the switch to the off position - the gas turns on as if by magic and will light the logs. What is wrong with the gas -is there a sensor?

ANSWER:
Trouble shooting such problems is best done by a professional who can run a series of tests on your burner system to isolate the problem. Please use this resource to find a local service professional: <(Old Link Disabled): "/gas-logs/installers.asp" title="Gas Log Service Professionals">Gas Log Service Professionals

(664) ID#8864 Posted: 11/20/2010 1:30:47 PM

QUESTION:
The tank-line installer cautioned us that vented logs caused a lot of soot to come out into the room. I have never owned vented logs before, is this a problem? I have only purchased my Peterson logs, have not had them installed yet. Please advise. Thanks

ANSWER:
Some sooting is normal for any vented gas log set. Peterson gas logs are designed to produce less soot than other brands, but still...a little soot is completely normal and actually lends to the authenticity of the look. However, I have seen some brands where the soot is so bad that the logs are completely black even after just a couple days of use. This is common with less expensive brands, particularly those sold at home centers, which may be what your tank installer is familiar with. You will be perfectly happy with your Peterson logs, so do not worry.

(665) ID#8863 Posted: 11/20/2010 1:27:20 PM

QUESTION:
have wood burning fireplace..propane only available...want gas logs...pretty look real...dont want to close doors...do I need vent or ventless? inside 36" wide, 20" deep, 28" across back...have area in front makes it 30" wide but inside doors its 36"...how long does it take to receive? thank you

ANSWER:
If you want the most realistic look, then you definitely should purchase vented gas logs. The size will depend on the type of burner that you decide upon. Please give us a call so we can help you choose. Delivery depends on your location, but we are just minutes away from the Peterson gas log factory, so getting your logs quickly is not an issue.

(666) ID#8862 Posted: 11/20/2010 1:25:40 PM

QUESTION:
Not sure of size of logs. Propoane gas 36inches front width 23inches back width 18 incehs depth

ANSWER:
If you enter your dimensions into our gas log search, it will only show results for gas logs that fit your fireplace. The size log set you choose will be determined by the type of burner system and controls that you want. Because there are so many burner and control options to choose from, we suggest that you give us a call so we can help you choose.

(667) ID#8861 Posted: 11/20/2010 1:24:05 PM

QUESTION:
We have recently remodeled our patio and among other things, had a stone fire pit built. The fuel is natural gas, the pit opening is 36", and the interior is filled with stone and topped with lava rock. We are interested in adding artificial logs to the surface of the lava rock to provide a more realistic look to the fire pit. Is there any problem with doing this, and do you have logs that could be used ofr this purpose?

ANSWER:
What you have done sounds great and is a perfect application for any of the Vented gas logs that you see on our website. We do sell the logs separately, but you will need to call us to get special pricing and to place your order.

(668) ID#8860 Posted: 11/20/2010 1:21:02 PM

QUESTION:
we are going to install a 24 in vented gas log into our fireplace - not sure which style yet but a G-46 box with varible flame. Ive understand that most of the heat will go up the flu. A local gas log dealer claims thier custom logs radiate more heat into the room with a stair-step box or more tubes than a Peterson. Any thoughts on this? Thanks!

ANSWER:
Peterson is the oldest gas log manufacturer in the USA and their Research and Development department has put forth every effort to make sure their logs not only radiate more heat, but look the best and last the longest. They are made from specialized formulation of kiln fired ceramics and no other gas log manufacturer has access to this time tested formulation. I would be suspect of claims made by a dealer that offers their own brand of gas logs and makes such claims. House brands like the one you are describing are usually conceived so that a dealer can have something exclusive...and therefore demand whatever price they want in order to maximize their profits.

(669) ID#8859 Posted: 11/20/2010 1:15:01 PM

QUESTION:
I live in Knoxville, TN. I would like the Peterson G46 Advantage Burner (18" logs) Electronic ignition. What is the price for this? Is shipping included? Is this system compatible with an "Acumen" remote?

ANSWER:
You will find a link to the Peterson G46 Electronic Burner System option on each of our gas log product pages. The system is not compatible with an Acumen remote control, but Peterson does offer an upgraded control transmitter that gives you the same features. Please call us and we will be happy to help you choose the right burner system and control options to suite your needs. Prices are on the website, but we will be give you even better pricing if you call...and yes, shipping is FREE!

(670) ID#8858 Posted: 11/20/2010 1:10:22 PM

QUESTION:
Can I convert my non vented propane gas fireplace to a direct vent system without major destruction?

ANSWER:
There is no way to convert a vented gas fireplace into a direct vent gas fireplace without completely removing the existing fireplace and replacing it. So I would say the answer is no.

(671) ID#8857 Posted: 11/20/2010 12:47:41 PM

QUESTION:
We just purchased a propane gas fireplace insert from Home Depot, when we try to light the pilot light, it lights ,but I cannot take my hand off of the controls. The light goes out. What is wrong with this gas insert? This is your brand, I did get your web site off of the mannuel.

ANSWER:
Unfortunately, gas logs that are sold at home centers tend to be problematic. This is usually due to the fact that they try to cut their costs to the bone, which usually results in lower quality control. The gas logs sold at Home Depot are not "Our Brand"...nor is there any reference to our website in their installation manual, so you must have found our site mistakingly. The gas logs we sell are made by R. H. Peterson, which is are only available through specialty fireplace dealers and are not sold at any mass merchant including Home Depot, Lowes, Walmart. Because we do not recommend or offer support for gas logs sold at Home Depot, you will need to contact them to resolve your issue.

(672) ID#8856 Posted: 11/20/2010 12:40:50 PM

QUESTION:
My fireplace size is 22.5 deep 29 at the rear 37 at the front and 26" high I would like a vented gas fireplace with the g46 series burner system please advise.

ANSWER:
If you enter those dimensions into our gas log calculator, your results will show all of the gas logs that will fit your fireplace. You can then click on any of the search results to get to the product detail page where you can scroll down to the "Log Burner List" to find a list of all burners that will fit. Look for any of the G46 burner systems. They are sorted in each category by the largest size that fits. Since the G46 tends to fit in tighter spaces, you will usually find them at the top of each of the burner type categories (One of our gas log experts will give you a call since you have also left your phone number.

(673) ID#8855 Posted: 11/20/2010 12:34:46 PM

QUESTION:
Im interested in a electronic log lighter that will light wood logs please let me know if this is possible or do I have to use the gas logs

ANSWER:
To the best of my knowledge, there are not any log lighters made for starting real wood that have an electronic ignition system. I suspect that the reason is because the heat and uncontrolled nature of burning a real wood fire would destroy the mechanisms required for an electronic ignition system to work. Gas logs burn in a very controlled manner and since there are no falling coals or random heat spikes, the electronic ignition systems can be shielded and protected from excessive heat.

(674) ID#8854 Posted: 11/20/2010 12:27:54 PM

QUESTION:
DO YOU HAVE DUAL FUEL VENTED LOGS

ANSWER:
No we do not. R. H. Peterson does not make any gas logs that are designed to burn both Natural Gas and Liquid Propane, nor do we recommend purchasing such gas logs. In order for a gas log to be properly tuned to either gas, it really needs to be made specifically for that gas type. Anything else is a compromise in the way the system burns as well as the overall safety of the system.

(675) ID#8853 Posted: 11/20/2010 12:24:14 PM

QUESTION:
lookink for gas log system with a pilotless. I do not one were the pilot has to be on all the time.

ANSWER:
If you want gas logs that do not have a standing pilot, yet you want a safety valve, then you need gas logs with Electronic Ignition. Gas logs with Electronic Ignition do have a safety pilot, but it is only on when the gas logs are turned on. When you turn them off, the pilot goes off. The system uses an electronically generated spark to light the pilot and burner system when you turn the logs on.

Here are links to help you find gas logs with Electronic Ignition systems:

  • <(Old Link Disabled): "/gas-logs/vented/default.asp?options=electronic-ignition" title="Vented Gas Logs with Electronic Ignition">Vented Gas Logs with Electronic Ignition.
  • <(Old Link Disabled): "/gas-logs/ventless/default.asp?options=electronic-ignition" title="Ventless Gas Logs with Electronic Ignition">Ventless Gas Logs with Electronic Ignition

(676) ID#8852 Posted: 11/20/2010 12:17:57 PM

QUESTION:
Can LP gas ventless logs be converted to Natural gas ventless logs?

ANSWER:
In most cases, including all Peterson gas logs, to convert a ventless gas log from LP to Natural Gas, you will need to replace the entire burner assembly. If you wish to keep your existing logs, you must be sure to buy the exact same burner that you already have, just for the correct gas type that you need. This is because the logs are designed to be placed in exact positions relative to the burner. If this is not done, then you will create a health hazard because the system will generate carbon monoxide if the flames touch the logs where they are not supposed to.

(677) ID#8851 Posted: 11/20/2010 12:03:40 PM

QUESTION:
When you speak of a ceiling fan moving clockwise or counter-clockwise, is it from a birds-eye view, or a worms-eye view? (If a fan is moving clockwise as you are looking up at it, it means it is moving counter-clockwise as you are looking down at it!)

ANSWER:
When referring to the direction of a ceiling fan on our website, we are assuming you are looking up at it just as if it were a clock mounted on the ceiling with the clock face pointing down towards the floor. So, from the "Worms-eye" view.

(678) ID#8850 Posted: 11/17/2010 12:41:23 AM

QUESTION:
Can you source lasko fans and other brand name fans at competitive wholesale prices?

ANSWER:
We can certainly provide you with the best pricing for ceiling fans. FYI: Lasco stopped making ceiling fans several years ago, and there are no other Major brands that we recommend other than what you see on our site. What other brands are you looking for?

(679) ID#8849 Posted: 11/16/2010 1:43:40 PM

QUESTION:
Your free shipping offer states "Most Fireplace Accessories Ship FREE (excluding custom items)*". I was trying to order the EM-1 Ember Glow and I was being charged shipping. According to the *, these are not excluded items. How do I get free shipping on this item?

ANSWER:
As stated in our free shipping policy, most fireplace items ship free and those that do ship free will indicate such on the product page. The EM-1 Ember Glow does not qualify for free shipping. Our price is already too low to allow us to ship it free and the item is too inexpensive to cover our cost.

(680) ID#8848 Posted: 11/16/2010 1:37:58 PM

QUESTION:
How can we order online but request for 220 watt ceiling fans?

ANSWER:
For 220 Volt ceiling fans, please call to place your order at: 1-800-201-1193. If you are not calling from the Continental USA, then you must call our direct local line at: 1-562-594-1249. Visit this page to get an idea as to which ceiling fans are available in 220 volts: <(Old Link Disabled): "/ceilingfans/220volt.asp" title="220 Volt Ceiling Fans">220 Volt Ceiling Fans.

(681) ID#8847 Posted: 11/16/2010 1:34:24 PM

QUESTION:
Please I need to send you a plan of a beach house so you can recommend us wich one of your ceiling fan we need to offer to our client. Could you send me an e-mail where to send the plan? We need the intruccios and accesorioes list how to intall it, because we have a very large ceiling height. Thanks in advance

ANSWER:
We will be happy to take a look at your plans and make recommendations for ceiling fans. Please email your communication to our Wholesale Trade Division at: trade@hansenwholesale.com or call: 1-800-365-3267

(682) ID#8846 Posted: 11/13/2010 9:26:26 PM

QUESTION:
I bought some gas logs from you last year and am very happy with them, but I now I wish I would have spent the extra money for the one that has a remote control. Is there a way to add a remote control? The model I bought is the AOG4-24 Peterson American Oak. I also have another gas log that I bought from Lowes a few years back. Ever since I got the Peterson logs from you, my wife says she hates the ones from Lowes (I agree), so I need to get another complete log set to replace those. Please call me right away, it is going to start getting cold out here in TX...and thanks again for your great service. Robert Sebastian.

ANSWER:
Robert, glad to hear you are happy with your gas logs. It is no problem to add a remote control safety pilot to your current burner system. Peterson has several different gas log remote control options to choose from, so one of our gas log experts will be give you a call tomorrow to help you choose. They will also explain how to install it to your existing gas log burner system. In the meantime, here is a link to more information about: <(Old Link Disabled): "/gas-logs/remote-gas-logs.asp" title="Remote Control Gas Logs">Remote Control Gas Logs.

(683) ID#8845 Posted: 11/8/2010 12:21:26 PM

QUESTION:
Will this Casablanca control W24W 4speed slide control work with Hunter fans namely Paramount XP and Summer Breeze. Thank You Phil

ANSWER:
Although the Casablanca W24W fan control will work with the Hunter Paramount XP ceiling fan, we never recommend using any control that is not made by the same manufacturer of the ceiling fan it is connected to because it will void the warranty of your ceiling fan. Not only is this because each ceiling fan manufacturer wants you to use their own controls, they also have not control over any incompatibility issues that may exist from controls that they do not make. This policy is usually clearly stated in the warranty and installation manual of each brand. So, although the control will work, we do not recommend it and you would be using it at your own risk should you decide to go ahead and purchase it.

(684) ID#8844 Posted: 11/6/2010 11:39:34 AM

QUESTION:
What does it mean when gas logs roar or whistle?

ANSWER:
A loud noise or whistling sound produced by a gas log is generally the result of having installed the gas log with a corrugated flexible gas connector tube. It is a scientific fact that when air (or gas) is blown through a corrugated tube, it whistles in varying tones depending on the volume of air flowing through it. You may recall an old toy from the 1970's called the Whirly Tube, which was a piece of corrugated plastic tubing about 3 feet long that worked on this same principal and would whistle when you swung it around in the air. Gas logs that are sold with a flexible corrugated connector tube are lower quality brands that are generally sold at home centers and department stores. The Peterson Gas Logs you see on our website come with a bendable aluminum tube that is totally smooth, or a flexible corrugated tube that is smooth on the inside.

It is also possible that the noise you are hearing is coming from a poorly designed burner system...which will produce more of a hissing noise than a whistling noise.

Here is a video from YouTube that explains how the Whirly Tube works and even mentions how corrugated tubes should not be used for gas fireplaces:

(685) ID#8843 Posted: 11/4/2010 4:42:20 PM

QUESTION:
We have a G5 serieslog set that is for natural gas. Wenever installed it and now would have to have it converted to propane. What changes and parts would we need? The parts would need to be Peterson according to the instructions with the logs. Thanks, Sue Hall

ANSWER:
Minimally, you need to replace the safety pilot system on your G5 gas log burner with one designed for Propane. It is usually best to replace the burner burner pan as well because if you order a new burner and safety pilot for LP gas, the safety pilot assembly will be pre-assembled at the factory and then tested and adjusted, providing you purchase any of the ANSI certified burner systems (which the G5 was). Please call us and we will be happy to help you choose the best solution.

(686) ID#8842 Posted: 11/4/2010 2:21:21 PM

QUESTION:
I have a 12 x 13 bedroom with an 8 foot ceiling. Do I have to buy a hugger or low profile fan? What would you recommend for blade length? Thank you

ANSWER:
Hugger ceiling fans are designed for ceilings that are lower than 8 feet. For a medium sized room like yours that has an 8 foot ceilings, a hugger fan can be used, but in my opinion, may not be the best choice because most hugger fans do not move as much air as fans that hang from a short downrod due to restricted airflow when the blades are so close to the ceiling. So, the Mesa ceiling fan will not move nearly as much air as other fans on our site that hang from a standard downrod. If you do not limit yourself to just hugger fans, you will find many more options to choose from with much better quality and performance. Also, you can use a 52" ceiling fan in a room your size, providing you choose one that blends in with the ceiling (white if your ceiling is white). With all that said, I would highly recommend you consider the <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=MF&ProdNo=F519-WH" title="Minka Aire Concept II">Minka Air 52" Concept II, which is still a flushmounted ceiling fan, but because it is better design, it produces an airflow rating of 6300 CFM compared to the much weaker 4200 CFM the Mesa produces. Since the Concept II is a 3 blade fan, the larger 52" size appears smaller than a typical 5 blade fan, so it is perfect for a room your size. The Concept II fans are more expensive, but well worth the difference when it comes to the level of quality and performance. Please call us to discuss the many other options that we can highly recommend.

(687) ID#8841 Posted: 10/31/2010 6:52:07 PM

QUESTION:
I am looking for a fan that is extremely quiet for our bedroom. I have a dermatologic problem and have to keep the house closed up and use AC, so Im already using more energy than I would like, and this sounds like the answer. Im a bit concerned about the remote comments - can the light and fan be hooked up to a wall switch as well? It would be replacing a light-fan that is already in place but too loud and not very efficient. Thanks!

ANSWER:
The Emerson Midway Eco is definitely your best choice for a quiet and energy efficient ceiling fan. It is my number 1 recommendation for those who can afford the best. The fan comes with a remote control, but you can add an optional Wall control by clicking on the "Controls" button on the fan product page.

(688) ID#8840 Posted: 10/25/2010 1:30:04 PM

QUESTION:
how do I find an energy efficient flush mounted ceiling fan?

ANSWER:
If you are referring to an ENERGY STAR qualified flush mount ceiling fan, there is no such thing. The EPA does not allow flushmount ceiling fans to qualify as ENERGY STAR. Flush-mount ceiling fans do not operate as efficiently as those that hang from a downrod because the airflow becomes restricted when the blades are closer than 10" or 12" from the ceiling, which is the case with flushmounted fans.

With that said, there are in fact several flush mount ceiling fans that will outperform many standard mounted fans and we make it easy to find them. Our site will automatically sort hugger fans by the best quality and performance, which would be the fans we recommend the most. Keep in mind that the most efficient ceiling fan is not always the best choice. Efficient does not mean that a fan moves lots of air, it is just a factor of how much electricity a fan uses compared to how much air it produces. So a highly efficient ceiling fan may use very little electricity...and in turn, move less air than a fan that uses a bit more electricity...yet moves lots of air. A high quality ceiling fan that moves lots of air while running smooth and quiet may be a better choice than a fan that is simply energy efficient.

So the fans that we recommend the most will always appear first in our search results unless you change the results to be sorted by "Most Efficient", in which case the most efficient fans will show regardless of quality and airflow. You can use the 2 links below to sort our flush mount ceiling fans both ways and compare the results:

  1. <(Old Link Disabled): "/ceilingfans/hugger/" title="The Best Flushmount Ceiling Fans">The Best Flushmount Ceiling Fans
  2. <(Old Link Disabled): "/ceilingfans/hugger/fansearch.asp?sbSortBy=MostEfficient" title="The Most Efficient Flushmount Ceiling Fans">The Most Efficient Flushmount Ceiling Fans
Give us a call and we will help you decide which fans are best for your room.

(689) ID#8839 Posted: 10/25/2010 1:22:21 PM

QUESTION:
Hi, I am interested in this Romantic Breeze fan. I would need two of them. Can you tell me if you have them in stock and, if so, would there be any discount on ordering two. Thank you

ANSWER:
As of the time you posted your question, we do have several Minka Aire Romantic Breeze ceiling fans in stock. Minka Aire has a strict online pricing policy and we are already offering the fans at the lowest allowed price, so we are not allow to offer any additional discounts on our website...which means you will need to call us for the best price: 1-800-201-1193

(690) ID#8838 Posted: 10/25/2010 1:17:45 PM

QUESTION:
We currently have a normal on off light switch. Will this still work?

ANSWER:
Absolutely...that is how most people install the Minka Aire Concept Wet ceiling fans. The wall control is designed specifically to replace an on/off light switch, so it requires only a single hot wire. The hot wire simply supplies power to the control, which then operates the fan using a remote radio frequency. That is why it is also compatible with the optional hand held remote transmitter model RC212 (which seems to be a popular add-on).

(691) ID#8837 Posted: 10/25/2010 1:13:14 PM

QUESTION:
Can I control this fan with a wall switch for light and another wall-mounted fan speed control (each with their own separate 2-conductor plus ground cable? Can I replace the 75 w halogen bulb with a 100 or 150 w?

ANSWER:
Yes you can. The Wall Control Model ESSWC-2 is designed to operate the light and fan speeds from 2 separate hot wires, although the control fits into a single gang box and does not have 2 separate ground wires. If for whatever reason you must have to separate ground wires (which is not really necessary), you can in fact purchase 2 completely separate controls. This option is not shown on our site for the Discus ceiling fan, so you will need to call us if that is how you want to order it. There is no option to replace the Halogen bulb with any other type of bulb.

(692) ID#8836 Posted: 10/25/2010 1:08:01 PM

QUESTION:
Fan blades seems to be rubbing. What holds the fan blade assembly up?

ANSWER:
Sounds like the rubberized flywheel that attaches the blades to the ceiling fan motor has either come loose or needs to be replaced. The great thing about owning a Casablanca ceiling fan is that when something goes wrong, it can almost always be fixed, which is certainly the case with the flywheel. The flywheel is held in place by a lock screw that can be tightened with an allen wrench. If the splines on the rubber flywheel do not look cracked or broken, then you may be able to fix it yourself by pushing it back up into place and then tightening the nut. Make sure that the set screw is lined up with the flat side of the shaft that it is attached to before you tighten it up. Casablanca has an excellent customer service and technical department that you can contact directly using this number: 1-888-227-2178. You can also find a local <(Old Link Disabled): "http://www.casablancafanco.com/locateservice.php" target="_blank" title="Casablanca Ceiling Fan Service">Casablanca Ceiling Fan Repair Center here!.

(693) ID#8835 Posted: 10/25/2010 1:01:42 PM

QUESTION:
My bedroom is 10x15 ft and has standard 8 ft ceiling. I am looking for super quiet, high quality fan in transitional or traditional design. Please advise on brand and blade size etc. Thank you, Nabeela

ANSWER:
You will want to use a standard size ceiling fan, which would be between 49" and 56". Because our website automatically sorts our ceiling fan pages by highest quality and highest airflow, all you need to do to find your fan is select the size range first, then use the navigation on the left to narrow your results by style and finish...or other parameters. Here is a link to all <(Old Link Disabled): "/ceilingfans/standard/" title="Standard Size Ceiling Fans">Standard Size Ceiling Fans 49" to 56". If you give us a call, one of our ceiling fan experts will help you narrow down your choices in a matter of minutes. They can explain the differences between each model quickly and answer any other questions you might have.

(694) ID#8834 Posted: 10/25/2010 12:55:32 PM

QUESTION:
Can a fan be placed behind the gas logs to blow warm air into the room

ANSWER:
No, you cannot add a fan to Vented or Ventless decorative gas logs. The draft from a fan will disrupt the way the fire burns and can introduce harmful fumes into your home. This is particularly the case with ventless gas logs because they have a fine tuned burner system that is designed to burn gas cleanly so that you can leave your damper closed, so they cannot be operated in drafty areas. Ventless gas logs automatically throw hot air into your room anyway since they are burned with the damper closed and the heat has nowhere else to go. If you must have heat, then consider ventless gas logs. Be sure to read the <(Old Link Disabled): "/gas-logs/vented-vs-ventree.asp" title="Differences between Vented and Ventless Gas Logs">Differences between Vented and Ventless Gas Logs before you decide which to buy because there are some concerns with Ventless Gas Logs that you need to be aware of.

BTW, you can also buy a gas fireplace insert that is a completely enclosed gas burning system that does come with a fan. However, these are 3 to 4 times more expensive than a Gas Log set...and we do not sell them.

(695) ID#8833 Posted: 10/25/2010 12:45:48 PM

QUESTION:
We are working on new construction and trying to decide what to do. We already have a pre fab wood burning fire box that is not installed. I am trying to find out if it is possible to use this pre fab box that is intented for vented purposes on a ventless log set. If so would you just seal off the top of the pre fab box, and if so what with to make it safe?

ANSWER:
Ventless gas logs are not allowed in all prefab fireplaces, but are permitted in some. You will need to refer to the installation manual of the prefab fireplace that you have to see if they are allowed. It must say in the manual that they are allowed otherwise, they are not. If they are allowed, there may be some parameters or limitations to either the size or BTUs that are allowed, so it is important to read the details.

There is no legal way to block off the vent for your prefabricated fireplace other than by closing the damper. It must be fully vented above the roof per the venting instructions in the installation manual in order to meet code.

Ventless gas logs are not legal in all cities or states, so make sure you check with your local building department before committing to them.

If you can give me the brand and model number of your fireplace, I can look up the installation manual online and answer these questions for you as well as help you choose gas logs that are appropriate. Email that info to: gregt@hansenwholesale.com

(696) ID#8832 Posted: 10/25/2010 12:29:38 PM

QUESTION:
I have a Majestic Vermont Castings unvented fireplace model #UVC36 RP first i have been looking for a manual but cant find one. second i have gas logs (10000547) - UVDC36-UVS36 i think something is missing because the under side of logs have indents but in the fireplace for them there are threaded posts? is there suppose to be a tray for the logs first then that gets mounted to the posts? i have researched everywhere to no avail.

ANSWER:
We no longer sell Vermont Castings products...it has been quite some time and I am no longer up to speed with their technical information, so I cannot answer your question directly. I was able to locate the installation manual for you and have uploaded it to our website here: <(Old Link Disabled): "/images/vermontcastings/20000135_UVC_UVS.pdf" target="_blank">Vermont Castings UVC36 Installation Manual.

(697) ID#8831 Posted: 10/25/2010 10:38:04 AM

QUESTION:
I just bought two Minka Aire Concept II fans from your salesman Al. He was the best and had fantastic ideas as to color, functionality and practicality. Keep Al happy. Thanks a lot.

ANSWER:
Thank you for buying your Minka Aire Concept ceiling fans from us, and particularly for your kind comments regarding Al Varrett. As one of our long time ceiling fan experts, he is definitely an asset to our company. He has been with us for quite some time and we do our best to keep him happy. I have forwarded your comments to him, which I am sure he will appreciate.

(698) ID#8830 Posted: 10/22/2010 11:56:02 AM

QUESTION:
Hello, For an out door lp fireplace must I have a safety pilot or may I use one of your log sets and a on off valve and match light. And do you have a valve for on off control.

ANSWER:
If you are burning LP gas, you are required to have a safety pilot for gas logs...even in an outdoor fireplace, so you cannot use a match-light system. The reason for this is that, unlike natural gas, LP gas is heavier than air. So if someone turns the gas on and leaves it on, it will accumulate in and around the fireplace instead of dispersing up into the air. This can cause a very dangerous explosive situation to say the least. If you purchase any of our outdoor gas logs for LP gas, they will automatically come with a piezo ignition system that has a safety pilot that stays lit when the logs are on and turns off when you turn the logs off. When the safety pilot is off, no gas can leak into the burner even if someone turns the gas on.

Here is a link to: <(Old Link Disabled): "/gas-logs/outdoor/default.asp?GasType=LP" title="Outdoor Gas Logs for Propane">Outdoor Fireplace Gas Logs for Liquid Propane. Give us a call and we will be happy to help you choose the best gas logs for your application.

(699) ID#8829 Posted: 10/22/2010 11:47:33 AM

QUESTION:
Can I convert my Martin AC36 zero clearance fireplace to vented or non vented gas?

ANSWER:
You can certainly install a vented gas log in your Martin fireplace. I cannot say for sure whether a ventless gas log set would be safe. You would need to refer to your owners manual (if you still have it) to see if says whether or not ventless gas logs are approved for use in the AC36 fireplace. Unfortunately, Martin Industries, Inc (the manufacturer of your fireplace) is no longer in business and I cannot find a copy of the owners manual online to refer to...which is what I would normally do when answering such a question. My recommendation is to simply use vented gas logs, which I can tell you for sure will be OK.

(700) ID#8828 Posted: 10/22/2010 11:36:09 AM

QUESTION:
can this be wall mounted and hard wired?

ANSWER:
No, the Minka Aire Retro is a desk fan...not a wall mounted fan. Here is a link for <(Old Link Disabled): "/ceilingfans/wallmount/default.asp" title="Wall mounted fans">Wall Mounted Fans.

(701) ID#8827 Posted: 10/22/2010 11:33:37 AM

QUESTION:
Which remote do I need for the Casablanca Heritage Ceiling Fan Model C19624F?

ANSWER:
The Casablanca Heritage ceiling fans are not designed to be operated from a remote control, so there are none to choose from.

(702) ID#8826 Posted: 10/21/2010 11:01:04 PM

QUESTION:
Looking for a tropical theme, flush mount ceiling fan with light. Rattan type blades catch too much dust so something smoother in texture on the blades, and oval in shape. I looked through your website but couldn't find anything in a flush mount. Is there something else that might work with low ceilings?

ANSWER:
Standard mounted ceiling fans with tropical style blades generally do not move very much air because the blades are heavy and large and are not very aerodymic. Most hugger fans do not move much air because the blades are too close to the ceiling and the air does not flow around them well enough to be efficient. A hugger fan with normal wood blades that are at a decent angle (blade pitch) may end up with the top of the blades approximately 6 or 7 inches from the ceiling. Because the tropical style blades are so wide, when applied to a hugger fan they would be even closer to the ceiling than standard wood blades, which impedes airflow even more. Considering all of these factors, a hugger ceiling fan with tropical blades will not move very much air at all, so it is not a functional design...but it would look great. This is why most manufacturers do not make hugger fans with tropical blades.

With that said, there is one hugger fan that you can buy where the tropical blades are sold as a separate option, it is the <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=MC&ProdNo=MC-5DH52RB" title="Montecarlo Designer Hugger ceiling fan">Montecarlo Designer Hugger ceiling fan. Use the link below to view the fan, then click on the button for "Blades". The tropical style blades will be the last options shown in the popup.

Here is a link to view the: <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=MC&ProdNo=MC-5DH52RB" title="Montecarlo Designer Hugger ceiling fan">Montecarlo Designer Hugger ceiling fan.

Bottom line is, unless your ceiling is actually lower than 8 feet, you should consider using a standard tropical ceiling fan that is designed for 8 foot ceilings. Give us a call and we will be happy to go over all of your options and help you choose the best tropical style ceiling fan for your room.

(703) ID#8825 Posted: 10/21/2010 10:57:19 AM

QUESTION:
CAN YOU HELP ME FIND GLOBE FOR HUNTER CEILING FAN MOD-CAT #23784-380

ANSWER:
The Hunter fan you are referring to does not show up in our database, which has all Hunter fans we have sold over the last 15 years! I would suggest that you contact Hunter directly to see if they can help you find a replacement globe. You can contact Hunter Customer Service at: 1-888-830-1326 or visit them online here: <(Old Link Disabled): "http://www.hunterfan.com/customer-care-center.aspx" title="Hunter Fan Company Customer Service" target="_blank">Hunter Online Customer Care

(704) ID#8824 Posted: 10/21/2010 10:53:08 AM

QUESTION:
i am looking for a gas fire place insert. make - Superior, model # DT-500 CMU, S# 6503L27059 on a forclosed home they stole the guts of the system. i need the working parts

ANSWER:
We do not sell Superior gas fireplaces or gas log parts for them. Here is a link to the manufacturer website where you can find a dealer locator: <(Old Link Disabled): "http://www.lennoxhearthproducts.com" target="_blank">Lennox Hearth Products.

(705) ID#8823 Posted: 10/21/2010 10:50:26 AM

QUESTION:
I would like a 24 inch set of gas logs (vented, natural gas), minimum of 6 logs that includes the pilot assembly and safety gas valvue. medium price logs. What will this cost,including shipping ? Denver area.

ANSWER:
Here is a link to our <(Old Link Disabled): "/gas-logs/vented/24-inch.asp?options=manual-pilot" title="24 inch gas logs with manual safety pilot">24" gas logs that have a manual safety pilot. Each of the sets will have at least 6 logs. The difference in prices will be based on the style of the logs. The logs with more visible detail and coloration are more expensive than those with less detail and coloration since the details and coloration are done by hand. Since you have included your phone number, one of our gas log experts will call you and go over the options to help you select the best gas logs for your fireplace.

(706) ID#8822 Posted: 10/21/2010 10:46:14 AM

QUESTION:
do you have burner system gf-30-11 do you have charred aged split oak logs if you do i need price for these with emote on of switch lp thanks

ANSWER:
Yes, we do carry the Peterson GF-30-11 burner system, which is the only gas log set designed to be burned with fireplace doors closed. They are all on sale right now at 15% off the list price. You can find details about this log set here: <(Old Link Disabled): "/gas-logs/vented/glass-doors-closed.asp" title="Peterson GF-30 gas logs">Peterson GF Gas Logs. Prices are shown on that page. Please call to order and get the published 15% discount!

(707) ID#8821 Posted: 10/21/2010 10:39:13 AM

QUESTION:
Does the 52" Minka Concept II fan come with a light cover or cap if I dont want a light fixture as part of a ceiling fan? Also which size would be best for a galley kitchen 25ft x 6ft? The 44" or 52" ? Thanks

ANSWER:
Yes, the Minka Aire Concept ceiling fans come with a bottom cap that replaces the light fixture in case you want to install the ceiling fan without lights. I would definitely recommend the 52" ceiling fan for a kitchen your size. It has a much more powerful motor and moves more air than the 44" Concept II ceiling fan.

(708) ID#8820 Posted: 10/18/2010 12:37:03 PM

QUESTION:
replacement globe for Stealth 3425A. Had the white glass. Was wondering if you have a cut glass type?

ANSWER:
The replacement glass for the Casablanca Stealth ceiling fans are only available in the opaque white style that originally comes with the fan. Replacement globes for Casablanca ceiling fans, including the Stealth, are all manufactured by Casablanca, so there are no other options than what Casablanca makes for their ceiling fans. FYI: The Stealth model 3245A has been replaced by the 3245Z, so the replacement glass would be the same as the glass shown on that model. Also, Casablanca has made several changes to the glass shade on the Stealth over the years, and newer globes may not fit on older models, so we must know the serial number of your Stealth in order to make sure we get the correct replacement. You can find the serial number on the top of the motor housing. Please call us with that information.

(709) ID#8819 Posted: 10/18/2010 12:20:32 AM

QUESTION:
I need a brass light kit for a casablanca fan. Why doesnt the web site allow me to make the purchase?

ANSWER:
Most ceiling fan light fixtures are compatible with only a select number of ceiling fans. So without knowing exactly what model of fan you own and when it was made, you cannot a compatible light fixture. This is best handled over the phone, which is why we prefer that you call us so that you do not end up with a brass fixture that will not fit your particular Casablanca ceiling fan. It greatly reduces returns due to problems with compatibility.

(710) ID#8818 Posted: 10/18/2010 12:11:06 AM

QUESTION:
Can I convert my ventless logset to vented if I hire a pro to cut the vent etc.?

ANSWER:
There is no way to convert a ventless fireplace into a vented fireplace short of demolishing the existing fireplace and building a new one that has a chimney or vent. With that said, the way you worded your question is somewhat vague, so I am not sure what type of fireplace you actually have. Can you email me a picture of what you have...sometimes that helps clear up such questions. Email pictures to: gregt@hansenwholesale.com

(711) ID#8817 Posted: 10/17/2010 11:55:39 PM

QUESTION:
I just purchased an SOS Tiempo Red and Brushed Nickel Ceiling Fan from Lowes...when we received it, it was from their display, no instructions, plus missing 6" downrod, are most of those standard and would a rod from another brand interchange? We were told it came from your Company...

ANSWER:
The Tiempo ceiling fan is a Harbor Breeze ceiling fan and Harbor Breeze is the house brand for Lowes (it is their very own brand). So the Tiempo ceiling fan you bought from Lowes is only sold at Lowes. It is quite odd that Lowes would send you to us to take care of issues you have with their own brand. No, we do not carry parts for Lowes ceiling fans, nor will parts from our fans fit on theirs. I would suggest you take the fan back to Lowes and buy a new fan from a more reputable company who does not send you abroad when something is wrong their own brand of product. I do not mean to sound insensitive, but it gets very frustrating when large mass merchants such as Lowes and Home Depot try to pawn customer service for their own products off to companies like us who are known for our ceiling fan expertise and customer service. We would not do such a thing to you if you bought your fan from us.

(712) ID#8816 Posted: 10/14/2010 12:07:58 PM

QUESTION:
We purchased two K4C-73 light kits. At the time we thought we had purchased the fans also. As we learned the salesman sold us two outdated light kits, but not the fans and would not take the light kits back. What fans are compatable with these light kits?

ANSWER:
Sorry to hear about your bad experience with one of our competitors. The K4C-73 light fixture is only compatible with certain Casablanca ceiling fans, so it will not work with any other brand. The good news is, there are quite a few Casablanca fans that will work and here is a list:

  1. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=4673D">Capistrano - 4673D
  2. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=4673M">Capistrano Remote - 4673M
  3. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=4973D">Concentra - 4973D
  4. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=6373T">Victorian - 6373T
  5. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=6373Z">Victorian - 6373Z
  6. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=6673A">Panama 6 Speed - 6673A
  7. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=6673G">Panama 4 Speed - 6673G
  8. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=6673T">Panama 6 Speed - 6673T
  9. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=6673T-B26S-DKR">Panama 6 Speed - 6673T-B26S-DKR
  10. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=6673Z">Panama 6 Speed - 6673Z
  11. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=6673Z-B562 ">Panama 6 Speed - 6673Z-B562
  12. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=66D73G">Outdoor Panama - 66D73G
  13. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=66D73G-K1K-73">Outdoor Panama - 66D73G-K1K-73
  14. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=66H73F">Panama Halo - 66H73F
  15. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=9573A">Brescia - 9573A
  16. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=9573D">Brescia with Pull Chain - 9573D
  17. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=9573T">Brescia - 9573T
  18. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=9573Z">Brescia - 9573Z
  19. <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=C31U73Z">Holliston - C31U73Z

(713) ID#8815 Posted: 10/14/2010 12:27:01 AM

QUESTION:
Our current ventless fireplace seems to leave a soot-like film on the inside of windows after a winter season. Will your logs prevent that from happening?

ANSWER:
Peterson Ventless gas logs will not cause sooting problems if they are installed properly and used in the appropriate conditions. If the sooting problem you are experiencing has to do with any conditions in your home that might make it inappropriate to burn ventless gas logs, then it is likely you would have sooting regardless of the brand of logs you install. For example, too much draft in the room can cause sooting. Homes that are tightly sealed may not allow enough fresh air for the fire to burn properly, which can also cause sooting...but under such a circumstance, your gas logs should be automatically shutting off. Please email me some pictures of your gas logs and fireplace so I can see what you have. I may be able to offer more insight.

(714) ID#8814 Posted: 10/14/2010 12:08:42 AM

QUESTION:
hello my name is michael i have a ceiling fan in my kitchen and one light keeps going out sould i replace the lightfixer or replace the fan.italso rocks if i put it med. or high.thank you

ANSWER:
You may be able to replace the light fixture...depending on the brand and model of ceiling fan you own. You may also be able to balance the fan using a blade balancing kit. However, these problems indicate that the fan you own is not one of very good quality, so if you can afford it...I recommend upgrading to a higher end fan that will be more trouble-free and provide better performance as well (meaning - keep you cooler). Give us a call during our business hours and we will be happy to help you out either way.

(715) ID#8813 Posted: 10/10/2010 10:09:17 PM

QUESTION:
How many degrees can a ceiling fan reduce the temperature of a room if it left running all the time?

ANSWER:
Ceiling fans do not change the room temperature, they make you feel cooler by creating a wind chill effect...just like a breeze. So, you can leave your fan on as long as you wish and it will not change the temperature of the room...but it will feel cooler when you are beneath the fan. This is the reason that the EPA suggests that you do not leave your ceiling fans running when you are not in the room (to conserve energy). However, I personally like to leave them running throughout the house because we have pets that wander from room to room. I also have found over the years that leaving the fans on during hot summer days help keep the house from feeling stuffy.

The wind chill effect caused by ceiling fans allows you to raise the temperature on your AC thermostat by up to 10 degrees (depending on how powerful your ceiling fan is). This is where ceiling fans can save you lots of money because it may cost anywhere between $0.50 to $1.00 per hour to run your AC, whereas ceiling fans cost less than $0.03 per hour...and some less than 1 penny per hour. Raising your AC thermostat by 10 degrees can save you up to 40% on your cooling bills.

FYI: Ceiling fans with a quality rating of 4 or 5 on our site can be left on for long periods of time (days on end). Fans rated 5 can be left on years at a time (literally)! Lower quality fans, like those sold at most Home centers, are cheaper but move far less air and cannot handle being left on for long.

(716) ID#8812 Posted: 10/10/2010 9:40:42 AM

QUESTION:
I have replaced the fan in our bedroom 3 times this year because the units I purchased are noisey inclulding the current Hunter model. All were recommended by the folks at Lowes. I am a light sleeper and hear the grass grow. Could you recommend a brand and what I should look for that in the specs that may help me decide. We are looking for someting in the pewter or brushed nickel. Approximatly 50 inches. Fan blades in a light brown or light cherry. Thanks.

ANSWER:
What you are experiencing is not uncommon for fans sold at home centers. The Higher quality brands and models of ceiling fans are only sold through ceiling fan specialty dealers. Our website makes it very easy for you to find a good quality ceiling fan that runs smooth...and dead quiet because we have given each of our ceiling fans a quality rating from 1 to 5 where 5 is the best. Any fan with a quality rating of 5 will run dead quiet. By default, our search results sort all of our fans by the quality rating of 5 first and then the amount of airflow the fan produces. So by default, we are showing you the best ceiling fans you can buy. You can then filter those results by any of the criteria you see on the left of the page. Here is a link that shows all <(Old Link Disabled): "/ceilingfans/fansearch.asp?sbPower=5&sbSize=49-56&currPage=1&xPage=30&sbFinish=Nickel/Chrome">Brushed Nickel Ceiling Fans 49" to 54" with a Quality Rating of 5. Many of these fans are customizable, so you can choose the blade finish that you like. I have chosen brushed nickel because there are far more choices than in Pewter, but you may also want to change the filter to <(Old Link Disabled): "/ceilingfans/fansearch.asp?sbPower=5&sbSize=49-56&currPage=1&xPage=30&sbFinish=Nickel/Chrome">Pewter by using this link. Please give us a call and we will help you find the best fan for your bedroom that fits your style.

(717) ID#8811 Posted: 10/9/2010 11:27:47 PM

QUESTION:
Can I put a hand held remote controll on my cieling fan I just bought? It is a 52 inch Aloha Breeze Blanco fan

ANSWER:
Aloha Breeze is not a brand for which we offer support, nor do they manufacture any fans that we would recommend. The ceiling fans they make are typically sold at places like WalMart or Ace Hardware and do not usually have many options. I would suggest that you return to the place where you purchased your ceiling fan and ask them if they can supply you with a remote control that is compatible.

(718) ID#8810 Posted: 10/9/2010 11:20:07 PM

QUESTION:
Would these work for a 52" five blade ceiling fan? Thanks

ANSWER:
The B52AW blades will only work with select Emerson Ceiling fans for which they are designed to be compatible. This is the case with most ceiling fan blades made by various ceiling fan manufacturers, they are not generally interchangeable between brands and models. If you can email me the brand and model number of your ceiling fan, I can help you find blades that will fit if it is one that we sell. Email that info to: gregt@hansenwholesale.com

(719) ID#8809 Posted: 10/9/2010 11:13:23 PM

QUESTION:
Does this light kit fit emerson Carrera Grande model ceiling fans?

ANSWER:
Yes, the Emerson F440 light fixtures will work with the Emerson Carrera Grande ceiling fans. You can see all of the fixtures we have that are compatible with the Oil Rubbed Bronze Carrera Grande by viewing the ceiling fan product page using the link below and then clicking on the "Lights" button. You can order any of the light fixtures separately that show up directly from that page. Here is the link: <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF787ORB-60" title="Emerson Carrera Grande Ceiling Fan">CF787ORB-60 Emerson Carrera Grande Ceiling Fan.

(720) ID#8808 Posted: 10/9/2010 7:30:18 AM

QUESTION:
I would like to mount the Hunter 23855 with a 24 inch down tube. is this accessory avaliable in flat black, and how can I purchase it?

ANSWER:
The recommended downrod from Hunter for the Flat Black Original ceiling fan is model 26227, which is a 24" Black downrod. Although it is not necessarily a matte black, it is very close and will look just fine. To verify this, here is a link to the page on the Manufacturers website that makes this recommendation: <(Old Link Disabled): "http://www.hunterfan.com/Products/Accessories/Ceiling-Fans/Downrods/Black-Extension-Downrod-26227/" title="" target="_blank">Hunter 26227 24" Black Downrod.

(721) ID#8807 Posted: 10/7/2010 1:28:22 PM

QUESTION:
On another web site i saw a "Slope Ceiling Adaptor - Oil Rubbed Bronze" for sale... do you sell these for this fan? We plan to put these fans under our deck and the surface will be slightly pitched.

ANSWER:
The other website you are referring to is mistaken. There is no such thing as a sloped ceiling adaptor for a flush mounted ceiling fan...it must only be mounted on a flat ceiling. Angled Ceiling adapters are for fans that hang from a downrod, such as the <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=F577-ORB" title="Minka Aire Concetp I Ceiling Fans">Minka Aire Concept I Ceiling Fans which are the standard mount version of the Concept II. Also, the Concept I comes with mounting hardware that will hang naturally on a ceiling slanted up to 30 degrees without the need for the angled ceiling adapter. The Angled ceiling adapter is only for steeper sloped ceilings that are over 30 degrees and no more than 45 degrees.

(722) ID#8806 Posted: 10/7/2010 1:21:49 PM

QUESTION:
nseed a gas valve control for my hallmark gas log

ANSWER:
We can certainly help you with your Hallmark gas logs burner. I will need to know what type of burner system or control you need. Do you know the model number of the gas log burner that you have? If not, can you email me some pictures of your gas logs and burner system? Email pictures to: gregt@hansenwholesale.com

(723) ID#8805 Posted: 10/7/2010 1:16:29 PM

QUESTION:
I have an old ventless gas logs sytem. I would like to replace the burner assembly and the logs, but reuse the cabinet and box if i can. dimesions are 8 inches deep, 28 inches inside front, 18 inches back. I cant seem to find anything that will fit this size box. can you help.

ANSWER:
Sounds to me that you have a ventless gas fireplace that came with its own proprietary log and burner system. There is no way to change out the burner or logs for such a fireplace seeing as it was built specifically to accommodate only the burner and logs that it came with. Even more, attempting to modify or change it in any way by adding new logs or changing the burner system can cause the fireplace be completely unsafe and hazardous. The ventless gas logs that you see on our site (and most websites that sell ventless logs) are designed only for use in masonry wood burning fireplaces or ventless fireboxes that specifically indicate that they were made to accommodate aftermarket ventless logs.

If you can email me some pictures of your fireplace I will be happy to take a look and confirm that what I have said is correct. Email fireplace pictures to: gregt@hansenwholesale.com

(724) ID#8804 Posted: 10/7/2010 7:49:07 AM

QUESTION:
Is ventfree or vented gas firelogs better for allergies? Using natural gas hook up

ANSWER:
If your fireplace is a wood burning fireplace that drafts well, then vented gas logs are definitely preferable over ventless when it comes to allergies. Vented gas logs allow the airborne particulate matter to flow up the chimney, whereas any byproducts that are introduced into the air from a ventless gas log will come into the room. Ventless gas logs produce an aroma that some have described as the smell of burning kerosene. Those who are sensitive to odors or have allergies usually are affected by this and have reported negative feedback over the years. We do our best to forewarn all of our customers of this in order to avoid dissatisfaction. Please read more about the differences between vented and ventless logs here: <(Old Link Disabled): "/gas-logs/vented-vs-ventfree.asp" title="Vented vs Vent Free Gas Logs">Vented vs Vent Free Gas Logs.

(725) ID#8803 Posted: 10/5/2010 7:14:50 PM

QUESTION:
Why do my peterson realfyre vent free gas logs shut down after burning approximately 1 hour? I have cleaned them thoroughly. Thanks

ANSWER:
I noticed that you did not purchase your Peterson Gas Logs from us here at Hansen Wholesale, so I cannot offer you our full customer support. With that in mind, I will say this: Peterson Real Fyre ventless gas logs have several safety controls that will shut down the system if operating conditions become unsafe or the system begins to overheat. What you are experiencing most often is the result of having installed a ventless gas log that is not appropriate for your room, or too large for your fireplace.

The safety system includes an ODS (Oxygen Depletion Sensor) which will shut the system down if there is not enough oxygen in the room. This can happen if the log set you have installed is too large for the room and is consuming too much oxygen without new oxygen being brought into your home. To see if this is the problem, try opening a window in the room. The operational manual will tell you this, so please read it carefully. Also, if the log set is too large for the fireplace it will overheat, which will cause it to shut off. Too much draft in a room can cause the pilot to operate erratically, which will cause a shutdown.

Although these 3 problems are the most common cause of your issue, there may be a mechanical issue that needs to be addressed...sometimes a simple pilot adjustment will do the trick. If you can email me some pictures of your fireplace, I may have some other ideas. Otherwise, I would suggest that you revisit the place where you made your purchase and pose the question to them. They should be willing to help you resolve the problem. You can also contact Peterson directly and ask to speak to someone in the Technical Department at: 1-800-332-3973.

Oh...and by the way...just where did you purchase your gas logs, how old are they, and who did the installation? Send your reply to: gregt@hansenwholesale.com along with some pictures of your fireplace.

(726) ID#8802 Posted: 10/5/2010 12:38:56 PM

QUESTION:
What is the differencebetween split oak designer plus and the regular sp;it oak logs. Seems the price difderence is about ten dollars.

ANSWER:
The bottom logs are the same for the Split Oak and Split Oak Designer Plus gas log sets, but the Split Oak Designer Plus has more top logs than the standard Split Oak, so it gives your more ways to stack the logs and is ultimately a better value considering the small difference in price. Here is a link to the <(Old Link Disabled): "/gas-logs/vented/model.asp?StyleCode=SDP" title="Peterson Split Oak Designer Plus Gas Logs">Peterson Split Oak Designer Plus Gas Logs.

(727) ID#8801 Posted: 10/3/2010 9:12:48 AM

QUESTION:
What is the largest vented manual control gas log which will fit in my fireplace. The dimensions are 48" across the front, 40" across the middle, 34" across the back, 18" deep, and 28" height.

ANSWER:
When you enter those dimensions into our gas log calculator then select "Manual Pilot" under "Control Type", all of the results will show the largest size that fits, which is 36". From the looks of the page where you entered your question, it appears that is exactly what you have done, so you were on the right track. If you then sort the results by "Largest Width", all of the gas logs that are available in 36" will come up first, making it easier to choose the one you like the best.

The most massive log sets will be any of the 3 Royal English Oak series. The Charred Royal English Oak is the most attractive of the lot because the bottom log appears to be burnt through in the middle and in fact is 2 separate pieces. This will give you an incredible view of the flames plus a lot more glowing ember effect, which greatly enhances the overall appearance (particularly for larger fireplaces).

Here is a link to the: <(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-CHBGX4-18SPK26" title="CHBGX4-36 - Charred Royal English Oak">CHBGX4-18SPK26 Peterson Real Fyre 36" Charred Royal English Oak Gas Logs.

Give us a call and we will be happy to help you further.

(728) ID#8800 Posted: 10/1/2010 4:55:58 PM

QUESTION:
I am looking for a Manual Valve Pilot ODS #8402 Propane valve (pilot light and thermocouple) for a Peterson RDG7-24 golden oak logs. Do you carry it.

ANSWER:
The Peterson G47 Burner was discontinued a few years ago and we do not stock parts for it or any other ventless gas log burner. Pilot assemblies are not generally made available to the public for ventless gas logs anyway since strict safety standards require that all burners and valves be assembled and tested by the factory. I would suggest that you contact Peterson Directly by calling: (800) 332-3973. They have the most excellent technical staff who will help you resolve any issues that you are having. If you purchased your Peterson gas logs from us, please give us a call and we will be happy to contact Peterson on your behalf.

(729) ID#8799 Posted: 10/1/2010 7:16:34 AM

QUESTION:
can i use ventless fire place logs in a factory firebox that is not vented to the outside, but is built into a framed wall with fire resistent protection to any flamable materials on all sides

ANSWER:
There are factory made fireplaces that are made for vent-free installations, so the answer is yes, if that is the type of factory built fireplace you install.

(730) ID#8798 Posted: 10/1/2010 7:14:47 AM

QUESTION:
Can any 52" blade work with the R252 Riata Craftmade fan? Thank you.

ANSWER:
No. Fan blades are not interchangeable between brands. The hole patterns are different. Only certain Craftmade blades will fit the Riata ceiling fans. Give us a call and we will be happy to help you select them.

(731) ID#8797 Posted: 10/1/2010 7:12:15 AM

QUESTION:
I have a gas fireplace (has a flu so I suspect vented) right now it is basically a couple of pipes that you light are their "log" you can set on it that make it look more real?

ANSWER:
Gas fireplaces typically come with their own proprietary burner and logs and in most cases you cannot change them. So it sounds to me as though someone has removed the logs that came with your gas log fireplace. If it is a wood burning fireplace that has a gas log burner system installed, that is a different story. Can you email me a picture of your fireplace? Email to: gregt@hansenwholesale.com

(732) ID#8796 Posted: 9/29/2010 10:34:20 PM

QUESTION:
Had a wood burning firplace converted over to gas firplace (by professional) approx size 22deepx28wide - smallest area. Had the chimney sweeped/cleaned.By the second season everytime we light a terrible smell ( strong gas or like propane burning odor) thought maybe the logs need to be replaced even though the Chimney Company claims they will last for 20 years? Would like to purchase new logs from Hansen if this will solve my problem.Any suggestions for new product.logs from Hansen?

ANSWER:
I would like to see your gas logs so I have an idea what you have and how they were installed, so please email me some pictures of your fireplace and logs so I can make some recommendations. Email pictures to: gregt@hansenwholesale.com

It is less likely a problem with just the logs as it is a problem with the burner system. So just buying new logs without replacing the burner will probably not solve your problem. If you have a ventless gas log, it is not unusual for it to produce a smell...and some brands smell much worse than others. For more details read this page: <(Old Link Disabled): "/gas-logs/why-ventless-gaslogs-smell.asp" title="Why Ventless Gas Logs Smell">Why Ventless Gas Logs Smell.

If it is a vented gas log, then it could be a poor quality burner system or it might even be installed incorrectly. It might also be that the fireplace simply does not provide enough draft, although this is less likely if it performed correctly the first season. To learn more about the differences between Vented and Ventless gas logs, read this page: <(Old Link Disabled): "/gas-logs/vented-vs-ventfree.asp" title="Vented vs Vent Free Gas Logs">Vented Vs Vent Free Gas Logs.

(733) ID#8795 Posted: 9/29/2010 10:24:47 PM

QUESTION:
Are the gas logs on your website made from ceramic?

ANSWER:
All of the Real-Fyre gas logs you see on our website are made of pre-kiln fired refractory ceramics, expanded shales and aggregates combined with an advanced calcium aluminate binder and steel reinforcements. This unique formulation provides maximum heat radiation and life-long durability. No other gas logs on the market are made of this superior formulation. Read more here: <(Old Link Disabled): "/gas-logs/rhpeterson.asp" title="About R. H. Peterson Gas Logs">About R. H. Peterson Gas Logs. The only exception to this is the Ventless Charred Trail Oak gas log set, which is made of a high quality dense ceramic fiber material.

(734) ID#8794 Posted: 9/29/2010 1:18:08 PM

QUESTION:
Is your full warranty on line for the RealFyre gas logs? I would like to read it before i purchase anything. Thanks.

ANSWER:
Thanks for your question. All vented Peterson Gas Logs have a Limited Lifetime Warranty on the logs and various other stipulations on other components. In response, I have added the full warranty information on all of our Peterson vented gas log pages, so you can revisit the page and scroll down to find the warranty.

(735) ID#8793 Posted: 9/29/2010 12:09:19 AM

QUESTION:
hi i am interested in purchasing a 36 inch outdoor peterson gas log set. can someone call me tomorrow to discuss differences with match light vs pilot, delivery time and cost approx to zip 18925 thanks

ANSWER:
One of our gas log experts will call you first thing in the morning to help you choose the best gas logs for your outdoor fireplace.

(736) ID#8792 Posted: 9/28/2010 11:34:16 PM

QUESTION:
I have a peterson real-fyre ventless log set, Model no g10-24 30-15m, I have lost the remote control. Can I purchase a replacement

ANSWER:
We will be happy to supply you with a replacement remote control for your Peterson Gas Logs. Just give us a call and we will take care of you.

(737) ID#8791 Posted: 9/28/2010 11:05:17 AM

QUESTION:
I am looking for a 52 in, up and down light and remote operated .Does anyone make it?I have 6 expression by Litex now but the do not make it anymore.

ANSWER:
We have quite a few ceiling fans that include a remote control, uplight and downlight. Here is a link that displays all of them that come pre-configured that way and have a 49" to 56" blade span: <(Old Link Disabled): "/ceilingfans/fansearch.asp?sbControl=Remote+Control&sbUplight=ON&withLights=ON&sbSize=49-56" title="Remote Controlled Ceiling Fans with an Uplight and Downlight">Remote Controlled Ceiling Fans with an Uplight and Downlight.

We also have many customizable ceiling fans that have a built-in uplight, but do not include a downlight or remote. These fans allow you to add the downlight of your choice and your choice between several remote control options. There is really no search filter that will produce results for these fans, so you need to call us and have one of our ceiling fan experts show them to you because they know which ones have those capabilities. The Emerson Premium is probably the best example, so here is a link to that fan: <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=CF4800WW" title="Emerson Premium Ceiling Fans">Emerson Premium Ceiling Fans

(738) ID#8790 Posted: 9/27/2010 1:35:24 PM

QUESTION:
Casablanca Holliston Ceiling Fan Model C31U97Z Can the above fan be operated by a hand held remote instead of or with the Inteli-touch wall control? This is for a bedroom and I do not want to have to get out of bed to turn off the light.

ANSWER:
Actually, yes...the Casablanca Holliston can be operated by the all new optional remote control transmitter model W-65, which is a revolutionary new breakthrough for Casablanca. In the past, the Inteli-Touch wall control was never compatible with a remote control because the advanced technology that Casablanca used in the past required the signal to be sent from the wall control to the fan directly through the wires. Because remote controls nowadays typically use an RF frequency, using both a remote control and wall control was not possible with the Inteli-Touch system.

Casablanca has finally reworked and mastered new technology for the Inteli-Touch so that it uses an RF frequency to transmit the signals to the fan, which allows them to use a remote control transmitter as well. So the Holliston represents a new breed of ceiling fans from Casablanca. Because this is brand new technology, the W-65 remote control transmitters are in very high demand and the first batch that Casablanca produced are already sold out. So the W-65 controls are currently on back order with Casablanca, so be sure to order yours now so that you can be first in line to receive one from the next batch.

(739) ID#8789 Posted: 9/27/2010 12:35:31 PM

QUESTION:
We dont have natural gas piped into our house, can we use a natural gas tank for a vent free fire log?

ANSWER:
If you do not have natural gas piped into your home, then the alternative is liquid propane. You can have a propane tank outside your home that is piped directly to your fireplace. You will need to discuss this with a licensed plumber or local utility company who can perform the installation to meet your local building codes.

(740) ID#8788 Posted: 9/27/2010 12:31:28 PM

QUESTION:
Our ceiling fan will be mounted to a wood beam that is 5" wide. Whick companies have ceiling fans with a 5.25" or smaller top mounting piece?

ANSWER:
Most ceiling fan mounting hardware is larger than 5" wide. Keep in mind that it is not at all unusual for the canopy of a ceiling fan to be slightly wider than a beam on which it is mounted...this is quite normal. Most fans that have smaller canopies are not going to be fans you would want to choose anyway because they are generally the lower quality fans which tend to wobble and make noise...while not moving hardly any air. Do not limit your choices based on the diameter of the canopy, otherwise you will not do yourself justice with a fan that can keep you cool. One of our ceiling fan experts will give you a call and help you choose the best ceiling fans for your needs.

(741) ID#8787 Posted: 9/27/2010 12:27:11 PM

QUESTION:
We are looking for a fireplace screen to fit an oversized outdoor fireplace. The opening is 48 wide and the arch, top to bottom is 46.75 high. The outside dimension of the arch is 40.5. We like the textured black finish and #2100WP. What would something like this cost? How much would it weigh?

ANSWER:
To discuss options and pricing for custom made fireplace screens, please give us a call at: 1-800-201-1193 and we will be happy to show you the various options that are available to you and quote prices over the phone. Because you have supplied your phone number, one of our fireplace experts will call you directly.

(742) ID#8786 Posted: 9/27/2010 12:25:14 PM

QUESTION:
My ceiling hole in the sheet rock is 5"x5" (7" in diameter). I s there an optional plate that would increase the 6.75" coverage of the ceiling cap or will I require a flush mounted fan.

ANSWER:
Although Hunter does not make them, we have various ceiling medallions that are designed for ceiling fans, which will take care of your problem. Here is a link to find them on our site: <(Old Link Disabled): "/search.asp?searchVal=medallion&ProdType=CFOA" title="Ceiling Fan Ceiling Medallions">Ceiling Fan Ceiling Medallions.

(743) ID#8785 Posted: 9/27/2010 12:21:27 PM

QUESTION:
My question concerns the placement of a ceiling fan in the dining area of a recently enlarged kitchen. Most advice suggests positioning the fan in the center of the room. The problem is that the dining table will not be positioned in the center of the room. Since the fan will have a light on the bottom, I wonder if it would be better placed directly over the table. Otherwise the fan will be positioned directly over one of the dining chairs. Can you help?

ANSWER:
If you only need the ceiling fan to keep you cool when you are sitting at the table, then definitely put it over the table. If you need the fan to circulate air throughout a larger area and the table is nowhere near the center, it may make more sense to install a chandelier over the table and put the ceiling fan in the center of the room. It all depends on the layout of the area and what you are trying to accomplish with the ceiling fan. If you can email me some pictures of the area, I will be able to offer more specific advice. Email your pictures to: gregt@hansenwholesale.com

(744) ID#8784 Posted: 9/27/2010 12:15:13 PM

QUESTION:
We have a "Superior" (brand) prefabricated wood burning fireplace that was installed when we built the house 20 yrs ago. It has replaceable concrete ? back and side refractors and the back one needs replacing as it is cracked. DO you sell these? Thanks, KAtie

ANSWER:
Sorry, we do not sell replacement refractories for prefabricated fireplaces. Superior fireplaces are now manufactured by Lennox Hearth Products. Here is a link to the <(Old Link Disabled): "http://www.lennoxhearthproducts.com/locate/" target="_blank">Lennox Hearth Products Dealer Locator where you can find a local dealer to see if they can supply the parts you need.

(745) ID#8783 Posted: 9/27/2010 12:11:58 PM

QUESTION:
our electrician installed a concept II. Now it sometimes (often?) gets into a state where turning the light off at the switch just dims the light by 50%we cant turn the light off completely except by turning off the entire fan power at the switch. Is this most likely operator error, a fan problem, or a wiring mistake?

ANSWER:
I am assuming that your electrician installed the wall control that came with the fan. If not, that would explain the problem and you need to install the correct controller. If your electrician did in fact install the wall control that came with your Concept II Wet ceiling fan, then it is very likely that you have a defective wall control or receiver. If you bought the fan from us, just give us a call and we will be happy to send you a new controller and receiver to correct the problem. If you bought the fan somewhere else, contact the place where you made the purchase to see if they will offer you the same service. Otherwise, contact Minka Aire directly here: <(Old Link Disabled): "http://www.minkagroup.com/contactus.aspx" target="_blank">Minka Aire Customer Service.

(746) ID#8782 Posted: 9/27/2010 12:03:19 PM

QUESTION:
Do you have logs for fire pits?

ANSWER:
Here is a link to all of the R. H. Peterson <(Old Link Disabled): "/gas-logs/outdoor/" title="Gas Logs for Outdoor Fireplaces and Fire Pits">Gas Logs for Outdoor Fireplaces and Fire Pits. Please give us a call and we will be happy to help you find the best gas logs for your particular fire pit.

(747) ID#8781 Posted: 9/27/2010 11:59:52 AM

QUESTION:
I am looking for dual motor ceiling fans.....white perferably.....do you have any? Thanks

ANSWER:
Here is a link to all of our <(Old Link Disabled): "/ceilingfans/fansearch.asp?sbSubCat1=Dual+Head" title="Dual Head Ceiling Fans">Dual Head Ceiling Fans. None of the Dual headed ceiling fans that are made by any of the major ceiling fan manufacturers are available in a white finish. The most common alternative to white is brushed nickel or chrome. You will see all of the currently available finishes on the dual head ceiling fan page.

(748) ID#8780 Posted: 9/27/2010 11:56:29 AM

QUESTION:
what are the dimensions of this glass glove? part # GF573...interested in the measurements diameter (is it a 8 inch ? is it a kit that can be purchased and installed on any fan?

ANSWER:
The glass shade you are referring to is only designed to work with the Minka Aire Las Islas Ceiling Fan model F573-BA or F573-1-BA. It will not fit on any other ceiling fan. The exact dimensions are not available...but are not necessary seeing as you cannot use the glass unless you own a Las Islas fan.

(749) ID#8779 Posted: 9/27/2010 11:54:15 AM

QUESTION:
Which has most realistic embers.....Rustic oak designer plus,Royal English oak orforest oak Thanks. What should approx cost be for installation with varible flame,46 burner and simple installation....Gas for house geat right under fireplace floor. Thank you.

ANSWER:
All of the Peterson vented gas logs you see on our website have the exact same embers if you purchase the G46 burner system. Logs that are "Charred" will give you the best ember effect because the bottom log is split into 2 pieces and gives you a better view of the ember bed. You can also purchase the EM-2 Super Embers, which glow even brighter than the embers supplied with any of the gas log sets. So, my suggestion would be to consider any of the gas logs that have "Charred" in the model name. One of our gas log experts will give you a call to go over the installation information and help you choose the best gas logs for your fireplace.

(750) ID#8778 Posted: 9/27/2010 11:49:52 AM

QUESTION:
I need a new gas valve for my log set it froze up can you send me the link so i can look at the different styles this is the one I bought a few yrs ago PL-CHRRSOG4-20SPK26 20in Charred Rugged Split Oak - G4-20SPK26 Burner w/SPK-26

ANSWER:
Although we do sell gas log burner systems and safety pilots separately, we have intentionally left them off of our site because there are too many questions regarding compatibility that need to be answered in order to make sure that the one you purchase will be safe and compatible with the log set that you already own. So please give us a call and we will be happy to go over the various options and help you choose the one that is right for your log set.

(751) ID#8777 Posted: 9/27/2010 11:26:40 AM

QUESTION:
Does this come in a back to back configuration? Can it be installed ventless? What sizes and finishes does it come in? Are there installers in SE Florida?

ANSWER:
Here is a link to all of our <(Old Link Disabled): "/gas-logs/ventless/see-through.asp" title="See Through Ventless Gas Logs">See Through Ventless Gas Logs, which I am assuming you are referring to when you say back to back. You will see all of the sizes and styles that are available for see through fireplaces there. To locate an installer in SE Florida, use this link: <(Old Link Disabled): "/gas-logs/installers.asp" title="Locate a Gas Log Installer in your area">Locate a Gas Log Installer in your area.

(752) ID#8776 Posted: 9/26/2010 9:30:21 AM

QUESTION:
I need a gas fireplace key L-shaped (#10 on web site) in a chrome finish. Do you offer this in chrome?

ANSWER:
We no longer carry the gas keys you are referring to. The page you visited on our website was very old. I have corrected this page so that it now redirects to our current selection of gas keys. Here is a link to that page: <(Old Link Disabled): "/home-fireplaces/search.asp?cat=Gaskeys" title="Fireplace Gas Keys">Fireplace Gas Keys.

(753) ID#8775 Posted: 9/26/2010 9:26:45 AM

QUESTION:
What is the difference between Architectural White and Snow White in the Casablanca Stealth Ceiling Fan?

ANSWER:
Architectural white is a very soft slightly textured matte white finish. The texture has small bumps on it somewhat like an eggshell but is still very white. Snow white is a smooth glossy white finish.

(754) ID#8774 Posted: 9/26/2010 9:21:01 AM

QUESTION:
Casablanca 97032A Mission Ceiling Fan - I VERY much want to purchase this fan.....I found it tried to purchase from another source, but received defective unit Dead Out of Box - it took six(6) wees to get my credit. Will this happen again? Will I get a brand new, in box, working unit? Thank you, Joy Sims

ANSWER:
Sorry to hear about your experience with a different supplier. I can assure you that you will not have the same problem if you purchase your Casablanca Mission ceiling fan from us. All of the ceiling fans we sell are brand new in factory sealed boxes, we do not sell any "refurbished" ceiling fans. So if you purchase your Casablanca Mission ceiling fan from us, it would be in perfect condition.

(755) ID#8773 Posted: 9/25/2010 8:50:37 AM

QUESTION:
Does this fan come without a light fixture as well? I love this design but am not in need of a light on my fan...

ANSWER:
The Minka Aire Como ceiling fans do not have a no light option, so no, it cannot be installed without the light. The Como is quite similar to the Casablanca Stealth. The Stealth is considered the very best contemporary fan of this type and the Como was designed by Minka Aire as a less expensive alternative. The Casablanca Stealth does have the option to purchase a matching bottom cap that replaces the light fixture. You can view and purchase the <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=CA&ProdNo=3245T" title="3245T Casablanca Stealth in Brushed Nickel">Casablanca Stealth in Brushed Nickel here!. Be sure to click the button for "Other Stuff" to locate the Stealth Bottom Cap and add it to your fan.

(756) ID#8772 Posted: 9/25/2010 12:01:09 AM

QUESTION:
I have a 21 foot high ceiling an wish to put in a casablanca malabu star, a very large fan. What size extention pole can I use and still keep the stable. Is it do able?

ANSWER:
The Casablanca Malibu Star is a high quality ceiling fan made with precision balanced components. Fans of such quality will operate smoothly regardless of the length downrod that is used. This is just one of the advantages of owning a top quality Casablanca ceiling fan. In your case, I would recommend the longest downrod that Casablanca makes, which is is 117". This will put the blades 126" from the floor, which is pretty much midway between the floor and ceiling.

(757) ID#8771 Posted: 9/24/2010 6:43:11 PM

QUESTION:
The guy I talked to at Home Depot said I can use any of their gas logs in my fireplace outside. I also talked to someone from another website who said the same thing. So my question is, can I buy just a regular burner from you and use it outdoors, or must I buy the stainless steel burners...they seem to be more expensive than the gas logs for indoors.

ANSWER:
It was only just a few years ago that Peterson developed the stainless steel burners for outdoors. Until that time, your only choice was to use an indoor burner. The problem is, the standard steel burners used for gas logs indoors rust out very quickly when used outdoors. So, no...we are not saying that you MUST buy a stainless steel burner for your outdoor fireplace. But we are highly suggesting that you do so. Although they are slightly more expensive than the regular burners, you will most likely never have to replace the stainless steel burner, whereas you might have to buy a new standard burner every couple years...and they cost nearly $100 to replace. So it makes no sense to buy anything else other than stainless steel for an outdoor fireplace or fire pit.

Peterson also supplies special control valves and safety pilots that are designed to be used outdoors, where other gas log manufacturers may not...particularly the ones sold at home centers.

(758) ID#8770 Posted: 9/24/2010 5:46:58 PM

QUESTION:
I have a Real Fyre that fits into my 42 wide, 23 deep, 31 high fireplace, the thing has rusted or corrodid out and I need a new onel The logs are good and the ash is great but the remote and the log holder and the pilot needs to be replaced. It;s vented, and it's propane. I want to replace it with the same. Could you please give me some prices on what I need and let me know about the 75$ off and free shipping. Thanks, jeanette dupee,

ANSWER:
Peterson has several different gas log burner and control systems that you may wish to consider. You can light your gas logs with a match, you can have a manually operated safety pilot that you operate by reaching into your fireplace and turning a knob. You can have a remote controlled or thermostatically controlled pilot system, or one that has a remote controlled electronic ignition system without a pilot. One of our gas log experts will call you shortly to go over all of these options, quote you prices and help you choose which is best for your fireplace.

(759) ID#8769 Posted: 9/24/2010 5:41:14 PM

QUESTION:
I have a customer with an enormous see thru fireplace. THe dimensions are 60" across the arch on each side, 72" thru the fire box, from the arch on one side to the arch on the other side. THe opening starts to arch at45" and is 55" at the peak of the arch. Inside it rises to 99" at the flue damper. So the fire box is deeper than it is wide and has plenty of height inside. She wants the logs and the fire to be as impressive as the fireplace is. We need burners, controls and logs. Ideas please.

ANSWER:
Without going into something that is custom made, the most massive see-thru gas log on the market is the <(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-MPEC-2-48-10" title="Mammoth Pine Gas Logs made by R. H. Peterson">Mammoth Pine Gas Logs made by R. H. Peterson. These will come closest to satisfying your request. The Mammoth Pine gas logs are specifically designed for very large fireplaces and come in see thru sizes up to 5 feet long. For a 60" wide fireplace, you would need a 48" log set.

<(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-MPEC-2-48-10" title="48" See Through Mammoth Pine Gas Log set">The 48" See Through Mammoth Pine Gas Log set is 30" deep and stacks about 2 feet high. I would rather see something a bit more massive (deeper and taller) for the fireplace you have described...but this is the best you will find without having one custom made. Although you can add additional logs to try and make the stack taller, you will find that the flames will not go that high simply due to the BTU restrictions of the incoming gas line and burner system. So the set is well designed as is without adding anything additional other than some lava rock or something to fill in some of the empty space inside the bottom of the fireplace.

Here is a link: <(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-MPEC-2-48-10">http://www.hansenwholesale.com/gas-logs/model.asp?SetModel=PL-MPEC-2-48-10

(760) ID#8768 Posted: 9/24/2010 1:05:23 PM

QUESTION:
Hi, I have exsiting fireplace gas fireplace without any logs. I would like to get some artificial logs that add some personality to the fire place. Do you have any recommendations? Thanks, Sushil Nariani

ANSWER:
We literally have thousands of gas logs to choose from when you combine all of the log styles, burners and control options that we have available. If you can email me a picture of your fireplace along with the dimensions, I will be happy to make some recommendations. Otherwise, just give us a call.

(761) ID#8767 Posted: 9/24/2010 1:00:18 PM

QUESTION:
Really like the look of your logs. We have existing fireplace and want vent free logs. Dimensions are 41 front width, 38 back width and 22 deep. may we use a 36 inch log set? Aree they available in vent free?

ANSWER:
Vent-free gas logs are not available in sizes larger than 30 inches. Based on the dimensions of your fireplace, a 30" log set will look best anyways, so even if a 36" ventless gas log set was available, I would not recommend using it. If you give us a call one of our gas log experts will help you choose the best gas logs for your fireplace.

(762) ID#8766 Posted: 9/24/2010 12:55:53 PM

QUESTION:
I believe we have the Minka Aire Como ceiling fan f-603.. Our glass broke but our fan is an older model and does not have the clips on the glass. Will this glass work?

ANSWER:
Yes, the model <(Old Link Disabled): "/model.asp?ModelNo=GF603&Mfg=MF" title="GF603 Replacement glass for Minka Aire Como">GF603 is the correct replacement glass for the Minka Aire Como F603 ceiling fans.

(763) ID#8765 Posted: 9/24/2010 12:49:25 PM

QUESTION:
My room is 225 sq ft . My ceilings are 9ft tall is this fan right for this room. The fan iam referingto is the hunter stoneybridge 23963.

ANSWER:
The Hunter Stockbridge ceiling fan is a great choice for a room is 15 x 15 (which would be 225 sq feet) with 9 foot high ceilings. However, if the room is rectangular (say 10 x 22.5), you will be better off using two 52" to 54" fans. Please give us a call so we can help you choose the best ceiling fan for your room.

(764) ID#8764 Posted: 9/24/2010 12:43:34 PM

QUESTION:
Can a remote control be added to the Holliston fan? I love it but would like to be able to shut down the lights from bed rather than have to get up and do it from the wall.

ANSWER:
As of the time this question was posted, there is no option to add a remote control to the Casablanca Holliston ceiling fan. However, Casablanca is in the process of redesigning the technology used in their Intelli-Touch wall control and Advan-Touch remote controls to create a hybrid that will allow them to work together. You can expect to see the new hybrid models available in the spring or summer of 2011, although I cannot say whether the Holliston will be available with the new control system.

(765) ID#8763 Posted: 9/24/2010 12:30:22 PM

QUESTION:
Hunter Classic Original 23856 Montecarlo Cyclone 5CY60WH Casablanca Panama Halo 66H11F These 3 fans have similar specs as well as appearnce. One of the factors that will make my decision is realiablity. I have an 18 ft. ceiling with scaffollding required to service the fan so I would like something that is virtually care free and effective. Which would you recommned?

ANSWER:
I recommend the Casablanca Panama Halo as the best choice for your application. From a quality and reliability standpoint, there is no question that the choice would be between the <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=23856" title="23856 Hunter Original Ceiling Fans">23856 Hunter Original and the <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=66H44F" title="66H11F Panama Halo Ceiling Fan">66H11F Panama Halo. Both of these fans are pretty much the best quality basic ceiling fans you can buy. The <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=5CY60WH" title="Monte Carlo Cyclone">Monte Carlo Cyclone moves lots of air and is somewhat less expensive, but it is not built to the same quality standards. The Hunter Classic Original does require oil every 3 to 5 years (depending on usage), so you must consider the convenience of checking and adding oil. Assuming that you will be installing your ceiling fan with at least a 6 foot downrod, you should be able to check the oil using a conventional ladder rather than scaffolding, so this may not be a big deal. The Casablacna Halo motor does not ever require oil. The Halo ceiling fans also include an uplight, which is a nice feature that the Hunter ceiling fan does not have. The uplight uses a string of LED type lights that have a 44,000 hour life span...so it is virtually maintenance free.

(766) ID#8762 Posted: 9/24/2010 12:07:03 PM

QUESTION:
I am looking for a fan called Las Islas (#573-BA). Do you carry this ceiling fan and can I order it here?

ANSWER:
Minka Aire recently changed the model number of the Las Islas ceiling fans from F573-BA to F573-1-BA. Here is a link to the <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=F573-1-BA" title="Minka Aire Las Islas Ceiling Fans">Minka Aire Las Islas Ceiling Fan Model F573-1-BA

(767) ID#8761 Posted: 9/24/2010 11:42:52 AM

QUESTION:
Hi, Are the blades on the Minka Aire Concept II 52" ceiling fan in Mahogany finish still made of plastic, just like on the rubbed bronze or brushed nickel models, or are they made of wood ? Thanks. Mircea

ANSWER:
All of the blade options for all of the Minka Aire concept I and Concept II ceiling fans are made of a durable plastic (both indoor and outdoor models). The unique convex shape of the plastic blades is one of the reasons the Concept ceiling fans are capable of moving so much air.

(768) ID#8760 Posted: 9/24/2010 11:39:38 AM

QUESTION:
WE HAVE A 42" CEILING FAN AND THE MOTOR DOESNT APPEAR TO WANT TO WORK CAN YOU HELP US??? ITS A HUGGER BRAND FAN 4 BLADE WITH LIGHT KIT WE ARE NIOT USING. IT IS BRAND NEW OUT OF THE BOX. THE MOTOR HUMMS AND SLOWLY ROTATES BUT WILL NOT CONTINUE TO RUN. WE DO HAVE ADEQUATE POWER SUPPLUY GOING TO IT. YOU CAN CHANGE THE SPEED AND THE MOTOR WILL SLOWLY COME TO A STOP.

ANSWER:
What is the brand name and model number of your ceiling fan and where did you purchase it? Given that information, I may be able to help you. Email this info to: gregt@hansenwholesale.com

(769) ID#8759 Posted: 9/24/2010 11:37:18 AM

QUESTION:
sorry, may have asked you this before...can this fan be mounted without the lights...is there a cap to cover where these would go? Andrew

ANSWER:
The Minka Aire Lisa ceiling fans do not require that you install the included light fixture. There is a bottom cap with a typical screw plug that accepts the included light fixture as well as any universal light fixture offered by Minka Aire. So, you can also purchase a different light fixture for the fan if you wish, although you will still receive the light fixture shown in the picture that comes with the fan.

(770) ID#8758 Posted: 9/24/2010 10:51:50 AM

QUESTION:
I have had 5 of the F531 BN MGs for 4 years and upon startup, 2 of them routinely make a clicking noise that goes away with time (about 20 minutes). What might be causing this symptom?

ANSWER:
A clicking noise from a ceiling fan is usually caused by a loose screw either in the mounting hardware at the ceiling or the where the blades are attached to the fan. It can also be caused by a junction box that is not secure. So, check all of the screws and make sure they are tight and check the junction box to make sure it does not move.

(771) ID#8757 Posted: 9/24/2010 10:46:22 AM

QUESTION:
i am looking for ceiling fans that will accomidate 2-3 bipin or screw in incandescent lightbulbs. Ineed 100 of them for a non profit arts school in vt.(vcfa) we dont have alot of money to spend but really need to upgrode our dorm lighting.

ANSWER:
We literally have hundreds of ceiling fans that will fit your needs. One of our ceiling fan experts will call you to go over the options and help you choose the best ceiling fans that fall within your budget. Since we specialize in large volume purchases, we will also be able to offer you a considerable discount.

(772) ID#8756 Posted: 9/24/2010 7:44:15 AM

QUESTION:
I would like to put propane logs in my chiminea on my patio. My friend has them and said they came with as a set with her chiminea. Do you have any information as to where I could find such an insert for mine?

ANSWER:
We do have gas log sets that are as small as 12", which might work inside your chimenea, but without knowing the diameter of your chimenea at the base, I cannot say whether or not they will fit. Measure the inside if the chimenea at the bottom and call us with that dimension, we can see if a 12" gas log set will work.

(773) ID#8755 Posted: 9/23/2010 12:35:10 PM

QUESTION:
Which one of the vented gas logs looks the most like real wood?

ANSWER:
When it comes to which gas logs look the most realistic, the answer is very subjective because what looks best to one person may not look best to another. After being in the gas log business for over 25 years, I have pretty much seen every style of gas log you can imagine. I personally think that the <(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-AOG4-18" title="Peterson American Oak Gas Logs">Peterson American Oak Logs and the <(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-AOG4-18" title="Peterson Charred American Oak Gas Logs">Peterson Charred American Oak Logs are the most realistic gas logs that I have ever seen. I will say that the logs that have the painted details look more realistic than those that are all just one color...and the gas logs that have the charred center bottom log give you the most visual glowing ember bed and better view of the flames. My suggestion would be that you give us a call so we can discuss your taste and help you narrow down your choices.

(774) ID#8754 Posted: 9/23/2010 12:21:41 PM

QUESTION:
I am looking for ceiling fans with high quality, etc. and the lowset watts possible. I need a kitchen fan with 44" blades and would like a schoolhouse light. One 44" fan for the bedroom and a traditional light Next, a 42" fan for the den with a traditional or transitional light. Thank you, I am soooo confused. I need profesional help. Thank you again.

ANSWER:
When it comes to recommending ceiling fans, in most cases it is best if you call and talk to us over the phone. There are too many questions that need to be answered, particularly when we are dealing with several rooms. Our ceiling fan experts will quickly direct you to viable options on our site based on input we get from you while you are talking to them. Style, finish, brand, performance, ceiling height and budget are just a few important considerations that can be handled quickly over the phone compared to going back and forth many times via email or forum postings. Please call us at: 1-800-201-1193.

(775) ID#8753 Posted: 9/23/2010 12:14:13 PM

QUESTION:
looking to replace a small log ste in a NG sealed glass 12 year Superior FP. max width is 18 inches and 8 inches deep and 9-10 inches high. Would like to be able to replace this myself.

ANSWER:
The type of gas logs used in a sealed gas fireplace are different than the gas logs that you see on our website. You will need to find the exact log that was made for your fireplace by Superior (which we do not sell) in order to be safe. You can read more about this here: <(Old Link Disabled): "/gas-logs/logsonly.asp">Can I Buy Logs Only. Skip the first part of the page and read below where it talks about "Gas Fireplaces".

(776) ID#8752 Posted: 9/23/2010 12:08:38 PM

QUESTION:
Is there an easy way to tell what speed my ceiling fan is operating at when I turn it on? Right now I pull the chain until I think the fan is off, then I wait for about 60 seconds to see if it really is off or just slow. When I finally get the fan to off, then I pull the chain once for high, twice for medium, or three times for slow. This trial-and-error method is slow and tedious. There must be a better way to find out what speed the fan is rotating (like hanging something from the chain).

ANSWER:
Interesting question. Even after being in the ceiling fan business for over 25 years, I still have to go through a similar process with some ceiling fans (see BTW below). For me, trying to find the HIGH speed setting is much easier than trying to find the OFF setting. I will pull the chain until the fan reaches high speed...then I pull from their for Medium, 2 pulls for Low and 3 pulls for Off. This way you do not have to wait to 60 seconds as you described to see if the fan is off or if it is on low speed. The best way to get around this process is to either install a wall control with specific speed settings...or add a remote control. Otherwise, you must go through your little ritual.

BTW: This usually happens with less expensive fans where there is not much difference in the speeds. Higher quality fans typically have a much more noticable difference in RPMs between the speeds...a higher high and a lower low, so you can usually determine what speed the fan is on at a glance with a better quality fan.

(777) ID#8751 Posted: 9/23/2010 11:51:13 AM

QUESTION:
Hi! I am looking for a low profile flush mount fan for a hallway with a low ceiling. This is also the only light fixture in the hall and as it's centered between two outside doors I only have 11 - 12 inches depth - height for the fan. I also need a light. As your site has so many brands I am hoping you can help. Thank you, Michelle

ANSWER:
I would recommend the Minka Aire Concept II 44, which includes a light fixture and only drops 10 1/2" from the ceiling to the bottom of the light. This is a great fan...one of our best sellers for small spaces. Here is a link: <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F518-WH" title="F518-WH Concept II 44">F518-WH Concept II 44 Flushmount Ceiling Fan

(778) ID#8750 Posted: 9/23/2010 11:47:48 AM

QUESTION:
Any problem using a outdoor fan indoors? I was looking at the Montecarlo Cyclone Ceiling Fan Model 5CY60WH.

ANSWER:
Outdoor ceiling fans can certainly be used indoors, but indoor ceiling fans cannot be used outdoors. Outdoor ceiling fans are built with components that are more resistant to moisture or water, whereas ceiling fans made only for indoors are not. So, if the Montecarlo Cyclone suits your style and budget, it is an excellent choice for use inside your home.

(779) ID#8749 Posted: 9/23/2010 11:45:44 AM

QUESTION:
Do you have a fan that would be appropriate to place in a medium sized kitchen? We are looking for a fan less than $400 in a deep brown with a light fixture. Thanks!

ANSWER:
We have quite a few ceiling fans that fit your description. We will need to know the actual size of the kitchen as well as the height of the ceiling in order to make specific recommendations. One of our ceiling fan experts will give you a call and help you choose the best ceiling fan for your kitchen.

(780) ID#8748 Posted: 9/23/2010 11:43:33 AM

QUESTION:
My fireplace opening is 26.5 inches high and 45.25 inches wide. I noticed the height recommendation is slightly above my opening. If I want to put the screen outside my opening, will the 47 inch model of Pilgrim FGND be ok?

ANSWER:
Yes, you will be fine with a bit more overlap than our recommendations describe. The only concern is that the horizontal bar just above the doors may be slightly above your fireplace opening, which means you will see some of the brick above your opening below the actual doors. This is not a functional issue...the screen will still work fine. From an aesthetic point of view, it is not ideal, yet will still be acceptable and is actually quite common.

(781) ID#8747 Posted: 9/23/2010 11:36:11 AM

QUESTION:
Can you put a gas log set in a Carousel Fireplace?

ANSWER:
Gas Logs are not designed to be used in a Malm Carousel fireplace, so the answer is no. The Carousel fireplace creates air turbulence in the burning chamber that is designed to produce a spinning fire effect. This turbulence will cause problems with gas log burner systems potentially blowing out the pilot light as well as producing an erratic flame that will cause sooting. If you are referring to a different type of fireplace, please email more details about your question: gregt@hansenwholesale.com.

(782) ID#8746 Posted: 9/21/2010 4:28:28 PM

QUESTION:
Fire place is 23 deep and 36wide at back and 42 front and 30 in high what size logs do I need?

ANSWER:
The correct size gas logs for your fireplace depends on the type of control that you select...match light, on/off remote, variable flame remote or electronic ignition. They each have different clearance requirements from the side walls of your fireplace, so the size of the logs you need differ based on your choice. You can enter your dimensions into our gas log size calculator located on our <(Old Link Disabled): "/gas-logs/">Gas Logs Homepage. The results will show you logs that will fit your fireplace. You can then filter your results based on the type of gas you will be burning as well as other factors such as the type of control you desire. Once you use the calculator, the results will be based on the parameters you select along with the size of your fireplace. You can also perform the calculations directly on any of the gas log product detail pages. For best results...call and talk to one of our gas log experts. We will save you lots of time and help you make sure you get the right gas logs for your fireplace.

(783) ID#8745 Posted: 9/21/2010 4:15:39 PM

QUESTION:
I have a gas starter, 18" pipe, in my current wood-burning fireplace. Rather than going to the expense of installing an insert, can I purchase a set of logs and use the gas starter I have. Currently, we do use the gas starter instead of continuing to burn wood. However, for aesthetic reasons, we would like a "log" look. Is this possible? Just purchase a log style and put it into our existing fireplace? If yes, what is involved? Logs come with their own rack?

ANSWER:
Although you can purchase the gas logs only (without a burner), they will not look good when burned with a log lighter and we do not recommend burning them that way. You will find a detailed answer to this question here: <(Old Link Disabled): "/gas-logs/logsonly.asp" title="Can I buy just the logs?">I Want To Buy Logs Only...I already have a burner system! A quick answer to the question is: The logs will soot up almost instantly and the flames will be very erratic and non-realistic. It is very easy to install a gas log in place of your log lighter because you already have the gas line inside the fireplace. The gas log burner systems come with everything else you need to create a realistic looking gas fire including the grate, connector kit and glowing embers.

(784) ID#8744 Posted: 9/19/2010 9:04:00 PM

QUESTION:
Are Peterson gas logs made from ceramic or regular cement?

ANSWER:
Gas logs made by R. H. Peterson are made from ceramic not just ordinary cement. Peterson Real-Fyre gas logs are made of superior refractory ceramics, expanded shales and aggregates and use an advanced calcium aluminate binder. This combination of materials, pre-fired in a rotary kiln, provides greater heat radiating capabilities, greater strength and durability and allows for more intricate details in the logs than other brands. Read more about R. H. Peterson logs here: <(Old Link Disabled): "/gas-logs/rhpeterson.asp" title="Peterson Gas Logs">About Peterson Gas Logs.

(785) ID#8743 Posted: 9/17/2010 11:43:40 PM

QUESTION:
Casablanca 4 Light Fixtures Indoor Only Ceiling Fan Light Fixture Model CA-K164F-2 What is the highest wattage light bulb that this light fixture can acoomodate?

ANSWER:
The <(Old Link Disabled): "/model.asp?ModelNo=CA-K164F-2&Mfg=CA">Casablanca K164F-2 light fixture uses 4-13W Compact Fluorescent Bulbs (4 Pin PLS13). There are no other options for the lamping of this fixture.

(786) ID#8742 Posted: 9/17/2010 6:20:26 PM

QUESTION:
1 1. VERMONT CASTINGS VCS300SSBIN THREE BURNER BUILT-IN BARBECUE GAS GRILL IN STAINLESS STEEL, NATURAL GAS $1059.00 $1059.00 Appliance Connection says they can no longer get this. Can you?

ANSWER:
Sorry, when it comes to barbecues, we sell only the higher quality Fire Magic brand from R. H. Peterson. Even more, Vermont Castings went out of business over 2 years ago, so you will likely have a tough time finding one available anywhere.

(787) ID#8741 Posted: 9/17/2010 1:12:31 PM

QUESTION:
How do you purchase Ember Glow EM-1. It came with my fireplace but not enough to ever have a red glow. Have a little left and want to purchase more without going back to the place of purchase as it is a distance. Would you please help me with this. Thank you, Marya Martinell

ANSWER:
Here is a link to the <(Old Link Disabled): "/home-fireplaces/model.asp?modelno=EM-1S&mfg=PL" title="Peterson EM-1S Super Embers">Peterson EM-1S Super Embers which glow better than the previous EM-1 embers they shipped with their gas logs.

(788) ID#8740 Posted: 9/17/2010 1:05:24 PM

QUESTION:
I need to get 2 ceiling fans. Both ceilings are sloped and nearly 8 and a half feet in the place where the fans must go. I want to spend up to $350 on each (I'd go a bit higher if necessary) and I want both in white and very simple in design. Also, no light fixtures attached. June a fan. What would you recommend that will give me the highest quality (and the least noise). That is, highest quality, CFM, efficiency i can get given my budget.

ANSWER:
Below is a link that will sort standard sized ceiling fans that come in white by the highest quality and best airflow, so the fans we recommend the most are at the top of the page. Any of the first 20 or so fans are great choices, so you can choose the one you like the looks of the best that fits into your budget.

Here is the link: <(Old Link Disabled): "/ceilingfans/standard/fansearch.asp?sbSize=49-56&currPage=1&xPage=30&sbFinish=W1+-+White White" title="The Best White Ceiling Fans">The Best White Ceiling Fans.

If you give us a call, we can explain the differences between each ceiling fan model and help you choose.

(789) ID#8739 Posted: 9/17/2010 1:00:02 PM

QUESTION:
Does the spk-26 safety pilot require a pressure regulator for LP? Is it included in your kit? (It doesnt show in your photo.) Thanks.

ANSWER:
All gas logs that are burned with Liquid Propane require that the pressure from your LP gas tank is regulated...typically to about 11 to 14 water column inches (depending on the log set). So you need a regulator on the propane tank to keep the pressure in that range. Some gas log burner systems will come with an additional regulator as well, but the incoming pressure must still be regulated from the tank before it hits the regulator on the gas log set. The SPK-26 Manual Safety Pilot from R.H. Peterson may or may not have its own regulator depending on the burner system that you purchase. All ANSI approved gas logs will have a regulator because it is a requirement for that testing approval. The Gas Logs you have selected (HRDG45-16SPK26P) are ANSI approved and will have a regulator. A typical G4 burner with an SPK kit added to it is NOT ANSI approved and will NOT have a regulator. Please give us a call so we can make sure you get the right size gas logs and correct burner system for your particular fireplace.

(790) ID#8738 Posted: 9/17/2010 12:42:31 PM

QUESTION:
We live in Tucson AZ, we have a north facing patio with 97 inch ceilings with three outlets for ceiling fans. My question, why would I need an "Outdoor" ceiling fan in the desert - it does rain here of course, 9 inches a year. If you do recommend an Outdoor fan, which ones are best for high heat, I don't want a fan that one year from now has blades that sag. thanks !!!

ANSWER:
Yes, you do need Outdoor ceiling fans for your patio because it will be exposed to moisture at times. The Minka Aire Concept ceiling fans are perfect for your application. They are the 2 featured ceiling fans on our <(Old Link Disabled): "/ceilingfans/outdoor/default.asp" title="Outdoor Ceiling Fans">Outdoor Ceiling Fans Homepage.

(791) ID#8737 Posted: 9/17/2010 12:39:31 PM

QUESTION:
I would like to know if this product has a remote control. Thanks, Tatiana

ANSWER:
The Hunter Westbury Ceiling Fan Model 20347 is a pull chain operated ceiling fan, so it does NOT come with a remote control. You can add a remote control separately to the ceiling fan by clicking on the "Controls" button on the product details page.

(792) ID#8736 Posted: 9/17/2010 12:37:05 PM

QUESTION:
LOVE THE FAN. WOULD LIKE TO PUT A DROP ROD OF 24 INCHES. IT HAS LONG ENOUGH WIRE TO DO SO. BUT THE DROP ROD SEEMS TO BE SMALLER THEN A NORMAL DROP ROD THAT YOU FINE AT LOWES OR HOM-DEPOT. IT LOOKS LIKE A HALF INCH. WHERE CAN I GET THIS DROP ROD.

ANSWER:
We do carry Craftmade downrods in flat black that are designed for the ProStar Basketball ceiling fan. Use the button for "Downrods" just below the main picture of the ceiling fan on the product details page to select the length you desire and add it to your ceiling fan. Or, if you give us a call and place your order over the phone, we will be glad to make sure you get everything you need.

(793) ID#8735 Posted: 9/17/2010 12:27:01 PM

QUESTION:
The unit has rusted out and needs to be replaced the logs are good but I would need the unit with a remote could you direct me to the propane vented replacement units. Thank you.

ANSWER:
If you need a new burner system for your gas logs, we must first know what type of system you currently have (is it a gas fireplace or a gas log inserted into a wood burning fireplace). Please email me a picture of your fireplace and current gas log installation so I can determine what you have and what you need. Email your fireplace pictures to: gregt@hansenwholesale.com

(794) ID#8734 Posted: 9/17/2010 12:17:41 PM

QUESTION:
I need a ceiling fan for $200 or less. Contemporary, white finish with light. Can you help me? This is for a child that is getting a bedroom designed for her. She is a recipient of the Suite Dreams Project, that provides rooms for seriously ill children. I am working within a very strict budget. Hoping you can help me. Lauren Smith Designer

ANSWER:
We will be happy to offer you several choices of white ceiling fans so that you can provide something of good quality while staying withing your budget. We will need to know the size of the room as well as the height of the ceiling in order to make some recommendations. One of our ceiling fan experts will give you a call.

(795) ID#8733 Posted: 9/14/2010 5:24:38 PM

QUESTION:
new hunter fanaway-whole thing wobbles including the light-electrician tightened everything-still lots of wobbling

ANSWER:
If your electrician has had a lot of experience installing ceiling fans and he cannot get your hunter fan to run without wobbling, I suggest that you contact Hunter Customer Service at: 1-888-830-1326 or visit them online here: <(Old Link Disabled): "http://www.hunterfan.com/customer-care-center.aspx" title="Hunter Fan Company Customer Service" target="_blank">Hunter Online Customer Care

(796) ID#8732 Posted: 9/13/2010 12:03:36 PM

QUESTION:
If I want to flush mount this fan do I need to order a part to do so? fan model Fanimation The Extraordinaire Ceiling Fan Model OF110OB

ANSWER:
The Fanimation Extraordinaire ceiling fans are not capable of being flush mounted, so no...there is no part to order that will allow you to do so.

(797) ID#8731 Posted: 9/13/2010 12:01:01 PM

QUESTION:
What would cause a ceiling fan to stop generating air flow ?

ANSWER:
Before I can really respond to your question, I need to know if your ceiling fan ever really did generate airflow...because lots of fans, particularly those sold at home centers and department stores, simply don't move much air at all because of poor design and cheap components. If the fan did move air when it was new, then it is likely that the speeds are not working properly. A bad capacitor could cause this. Do you know what brand and model of fan you own? Can you email me a picture of it? Email your reply to: gregt@hansenwholesale.com

(798) ID#8730 Posted: 9/13/2010 11:54:34 AM

QUESTION:
Is there any way to find a replacement globe for a 1970era Ethan Allen hanging fixture? Thanks for any assistance

ANSWER:
Unfortunately, Ethan Allen is not a brand that we deal with, so we have no way of accessing parts. You either need to contact the manufacturer directly, or the dealer from which you purchased the lighting fixture. Here is a link to Ethan Allen contact info: <(Old Link Disabled): "http://www.ethanallen.com/client_services" target="_blank">http://www.ethanallen.com/client_services

(799) ID#8729 Posted: 9/13/2010 11:50:12 AM

QUESTION:
I would like to purchase the glass for the minka acero (F601) Do you sell just the glass ???

ANSWER:
Yes, we can get you the replacement glass for the Minka Aire Acero ceiling fans. Here is a link to find it on our website: <(Old Link Disabled): "/model.asp?ModelNo=GF601&Mfg=MF" title="GF601 Minka Aire Acero Replacement Globe">GF601 Minka Aire Acero Replacement Globe

(800) ID#8728 Posted: 9/12/2010 1:32:48 PM

QUESTION:
We are trying to find the correct placement of Firelogs for a Mission Fireplace Serical number FP 1000420 Model Number P325EB? Please help

ANSWER:
The gas logs you are referring to are included with an FMI Pueblo B-Vent gas fireplace. This is not the type of gas logs that we sell, so we do not offer support for them You will need to refer to the installation manual that came with the fireplace in order to determine the correct placement. I Googled your fireplace to locate the manual online at the Manufacturers website. You can download it here: <(Old Link Disabled): "http://fmisupport.hcents.com/supportdocs/WS%20108660-01G1.pdf" title="Installation Manual for FMI Pueblo Gas Fireplace">Installation Manual for FMI Pueblo Gas Fireplace

(801) ID#8727 Posted: 9/12/2010 1:24:42 PM

QUESTION:
Fan expert, I’d like to put a fan on my back porch but I am not sure what size or type to use. The porch is 72" (7 feet) wide and 12 feet long with and 8 or 9 feet high ceiling. The porch is enclosed on 2 sides. My 1980’s ranch style home is in south Texas and is exposed to high winds and high humidity. In the summer the mosquitoes are fierce. I hope to keep them away and provide a breeze. Also the fan must have a light. I plan to sell the house in a year or 2 so I don’t want to spend a

ANSWER:
I would suggest using a normal 50" to 54" outdoor ceiling fan. Here is a link that displays <(Old Link Disabled): "/ceilingfans/outdoor/fansearch.asp?sbType=Outdoor&sbSize=49-56&sbSortBy=CFMDESC" title="High Performance Outdoor Ceiling Fans">All High Performance Outdoor Ceiling Fans in this size range sorted by the fans that move the most air regardless of the quality. Any of the ceiling fans that come up within the top 10 would be fans I would recommend for your particular needs. Normally I suggest considering fans with a quality rating of 5 because they are the best made ceiling fans on the market. But because you planning to sell your home soon, I might suggest that the <(Old Link Disabled): "/ceilingfans/model.asp?emt=+img+link&Mfg=MF&ProdNo=F589-SWH&Ceiling%20Fans=Minka%20Aire+Sundowner+Ceiling%20Fan" title="Minka Aire Sundowner Outdoor Ceiling Fan">Minka Aire Sundowner is probably the best choice. It is a bit less expensive due to the quality rating of 4 instead of 5.

(802) ID#8726 Posted: 9/12/2010 1:10:59 PM

QUESTION:
This question is for the ceiling fan model number 52"-C, File number E77393. When wiring the light to the fan, do you connect the blue wire coming down from the fan to the black wire coming from the light fixture?

ANSWER:
The model number you have supplied is not from any brand of ceiling fan that we carry, so we do not offer direct support for your ceiling fan. But, generally, you are correct. Most ceiling fans with lights will have a black and blue wire that get connected together and then are connected to the black wire from the ceiling.

(803) ID#8725 Posted: 9/12/2010 1:09:05 PM

QUESTION:
I have an original Hunter fan that looks exactly like this model , 25602. I has worked like a charm until just recently. It is probably 80 years old. Is there a possibility to purchase a replacement motor for this fan so I can keep the original housing?

ANSWER:
The Hunter Original ceiling fan you are referring to does not have a motor housing. The entire fan is in fact a motor. So, the answer is no, you cannot just replace the motor without buying a new fan. Have you added oil to the fan recently? If not, do that and then give it another go. Otherwise, after 80 years...it might be time to buy another fan.

(804) ID#8724 Posted: 9/12/2010 1:07:16 PM

QUESTION:
Is there a choice of additional downrod lengths available for the Hunter 23895 Royal Palm fan?

ANSWER:
The downrod choices for the Hunter Royal Palm ceiling fans can be found by clicking on the "Downrods" button located just beneath the main picture on the product details page. If you are having trouble finding what you need, please give us a call and we will be happy to help you.

(805) ID#8723 Posted: 9/12/2010 12:57:01 PM

QUESTION:
We have an arched custom fireplace.width is 45",max height is 40" , sides are 32". We would like an arched screen made of black iron as light weight as possible. I would like to use the fireplace blocker on it. Also it would be nice to put the screen aside when desired . It will need to stand by itself. The face of the fireplace is fieldstone. It is fairly flat but real stone. As plain as possible please. Please send a drawind and quote.Thanks--Stuart Hansen

ANSWER:
One of our fireplace experts will contact you with a quote regarding a custom made fireplace screen that fits your specifications. In the meantime, please email me some pictures of your fireplace, it always helps us when we can see what you actually have. Email fireplace pictures to: gregt@hansenwholesale.com.

(806) ID#8722 Posted: 9/12/2010 12:49:11 PM

QUESTION:
Hi - I have been researching and found your site. I am looking of rthe quietest ceiling fan for a bedroom which is 14ft by 15 ft with 9 foot ceiling; color white or off white. I am interested in the quietest fan, with good air circulation for cooling and reverse to enhance heating in winter. I also would like great ratings. I would like it to have wall control or remote. I am not looking for additional lighting but would not rule out the best option if lighting was included. Thanks!

ANSWER:
My recommendation is the <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/model.asp?emt=+img+link&Mfg=EM&ProdNo=CF955WW&Ceiling%20Fans=Emerson+Midway%20ECO+Ceiling%20Fan" title="Emerson Midway Eco">Emerson Midway Eco. However, any of the ceiling fans that are rated 5 in our search results will run dead quiet. Fans rated 4 are still quite good and would be worth considering. By default, our search results will give you exactly what you are asking for...the best quality fans with highest performance ratings. A room your size should use a standard sized 50" to 54" ceiling fan, so here is a link that filters our fans by: <(Old Link Disabled): "/ceilingfans/white/fansearch.asp?sbFinish=W1 - White White&currPage=1&xPage=30&sbSize=49-56" title="Standard Size High Performance Ceiling Fans in White">Standard Size High Performance Ceiling Fans in White. If you call and talk to one of our ceiling fan experts, they will be able to help you choose the best fan for your room in a matter of minutes...they know the differences between each model.

(807) ID#8721 Posted: 9/12/2010 12:38:48 PM

QUESTION:
I need replacement logs for my free standing firepit that uses liquid propane. What kind of logs do I need. The diameter is approximately 20"

ANSWER:
For firepits, we usually recommend using "See Through" logs, which look good from all sides. Because your firepit is rather small, I would suggest using 16" see through logs. Here is a link to all <(Old Link Disabled): "/gas-logs/outdoor/16-inch-see-through.asp" title="Logs for small outdoor fire pits">16" see through log sets for outdoor fire pits. If your burner system is still operating and you just want to buy replacement logs, look for the link titled "Don't need a burner system?" below the add to cart button on any of the gas log details pages...or just give us a call so we can make sure you get just what you need. If you email me some pictures of your firepit I may have different advice and can make a better recommendation. Email pictures to: gregt@hansenwholesale.com

(808) ID#8720 Posted: 9/11/2010 9:23:51 PM

QUESTION:
We were planning on having an electrician install this fan (Hunter Palermo, 21627 or 21628) and create a wall switch for the light and the fan. I see that it comes with a remote control. Can we use both the remote and the wall switch for this fan or can we only use the remote? Thank you

ANSWER:
The Hunter Palermo is a remote controlled ceiling fan and is not designed to work in conjunction with a wall control. So any wall switch that your electrician wires for this fan should be an on/off toggle switch for power only. If you want an energy efficient ceiling fan that is similar but can work with a wall control and remote control, I suggest you consider the Emerson Midway Eco, which is far more efficient and better designed (yes, it is more expensive), but it is my most highly recommended ceiling fan. It is the fan that is featured on our homepage and you can read an article I wrote about the Midway Eco using this link: <(Old Link Disabled): "/ceilingfans/reviews/emerson_midway_eco.asp" title="Emerson Midway Eco Review">Emerson Midway Eco Review.

(809) ID#8719 Posted: 9/11/2010 9:13:16 PM

QUESTION:
we have a ceiling fan with a single light manufacturered by Chien Luen Industries model # 48-TP; Fan w light kit 1.1A 132 W and need a replacement globe. Do you carry these or can you point us in the right direction please. Thanks!

ANSWER:
We do not have access to parts for fans manufactured by Chien Luen Industries in China. These fans are directly imported from China by mass merchants who do not import replacement parts. You are most likely going to have to replace your fan. I would suggest staying away from home centers where these types of fans are sold and stick with a better brand like those you see on our website. If you buy a fan from us and break the glass, we have a 5 Year FREE Replacement Parts plan for our customers...so we will replace the glass at no charge. Just another reason more people buy their ceiling fans online at Hansen Wholesale.

(810) ID#8718 Posted: 9/11/2010 9:07:44 PM

QUESTION:
IF IM TRYING TO FEEL A COOL BREEZE WITH MY CEILING FAN DO I HAVE THE CEINLING FAN SPENDING CLOCKWISE OR COUNTER CLOCKWISE

ANSWER:
To feel the breeze, you want the air from your ceiling fan blowing downward, which is counter-clockwise. It seems to me that if you cannot tell which direction produces a breeze from your ceiling fan, then your ceiling fan does not move very much air and you would benefit greatly by replacing it with one that is better designed. There are huge differences in the performance of ceiling fans, particularly the lower priced models sold at places like Home Depot or Lowes compared to the higher end models from brands like Casablanca, Emerson and other brands you see on our website. Take a look at any of the search results in our <(Old Link Disabled): "/ceilingfans/fansearch.asp" title="Ceiling Fan Search">"Ceiling Fan Search" and you will see that we clearly show the differences in performance so that you can find fans that move more air than others. What brand and model of ceiling fan do you own?

(811) ID#8717 Posted: 9/11/2010 9:03:00 PM

QUESTION:
My fireplace opening is quite tall. I can not find any measurements showing the height. We will use a 36" width. Where can if find the height?

ANSWER:
The gas logs do not necessarily have a height measurement because the logs are stacked to your preference, so the height will vary depending on how you stack them. Fireplaces with tall openings will best benefit from logs that are more massive. The Royal English Oak series from Peterson are the most massive logs, and therefore the most suitable for large fireplaces with tall openings. They come in 3 different varieties as described below:

<(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-CHBGX4-36" title="CHBGX4-36 Peterson 36 inch Charred Royal English Oak Gas Logs">Charred Royal English Oak: This is the most attractive (in my opinion) because it has a bottom log that is actually 2 pieces as though it has been burnt through. This allows you to see lots more flame and glowing embers. The logs have extra hand painted detailed for a very realistic appearance.

<(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-BDGX4-36" title="BDGX4-36 Peterson 36 inch Royal English Oak Designer Gas Logs">Royal English Oak Designer: This is similar in design to the first set with had painted details, but does not have the charred bottom log

<(Old Link Disabled): "/gas-logs/model.asp?SetModel=PL-BGX4-36" title="BGX4-36 Peterson 36 inch Royal English Oak Gas Logs">Royal English Oak: This is the same as the second set above, but has no hand painted details...so it is the least expensive.

If you can email me some pictures of your fireplace, that would help...as well as the dimensions: Front Width, Back Width, Height and Depth. Also, do you know what type of control you want (Match-Light, On/Off Remote, Variable Flame Remote or Electronic Ignition). Are you burning natural gas or propane? Given this info, I can make a solid recommendation. If you have any questions about the control and burner types...let me know. Email your images and info to: gregt@hansenwholesale.com.

(812) ID#8716 Posted: 9/10/2010 3:27:05 PM

QUESTION:
I would like the birch but with out the small pieces at the top alll large logs like the bottom piece can you do this

ANSWER:
We can certainly special order any log combination that you want. However, I do not recommend trying to stack 2 bottom logs on top of 2 bottom logs. I have tried to do it myself and they just roll off when you try to stack them in a criss-cross manner. If you stack them all parallel to each other, it blocks the flames and causes the logs to soot up almost instantly...which is not what you want to do with the white birch logs.

Peterson has been making gas logs for nearly 50 years now and they really do have the best looking birch logs on the market. They make progressively smaller logs for the top so that you can stack them however you want, while leaving spaces between the logs where the flames can come through. If you want, we can order you extra "medium" sized logs that you can attempt to stack up, but my suggestion is to order the logs as they come and arrange them as you please. If you are not satisfied with the outcome and still feel that you need larger logs on top, then you can order them separately. You might find that you just love them the way they are and will have saved the additional cost of extra logs.

I have stacked thousands of log sets in peoples homes (I used to be an installer) and I cannot remember a time when someone was not satisfied with the end result using just the logs that came with the set.

(813) ID#8715 Posted: 9/10/2010 3:11:48 PM

QUESTION:
Does the Model f517 - bn Minka concept I out door fan have the hand held remote included? so everything I need is in the package with no need to purchase any remotes unless I want it wall mounted. How long will it take to receive to 37772 zip?

ANSWER:
The Minka Aire concept I Wet ceiling fans come with a wall control. You can purchase the optional remote control model RC212 which will work along with the wall control, or can be used instead of the included wall control if you do not wish to (or cannot) install it. We keep the Concept I Wet fans in stock and can ship them within 24 hours of your order (during the week). If you call to order, you can request expedited shipping (at an additional cost). We can often ship orders the same day if you call to place an order before 10:00AM and request same day shipping (no extra charge).

(814) ID#8714 Posted: 9/10/2010 3:04:31 PM

QUESTION:
Where is this product made?

ANSWER:
The fireplace tools model UN-F-1111 is made in China. If you want items that are made in the USA, then look for those made by Portland Willamette, they are one of the only fireplace manufacturers left in the USA, almost all other fireplace accessories are now made in China. Here is a link to <(Old Link Disabled): "http://www.hansenwholesale.com/home-fireplaces/search.asp?MfgCode=PW" title="Fireplace accessories Made in the USA">Fireplace Accessories Made in the USA by Portland Willamette. Most of their products are custom made to order and can be made in any number of finishes.

(815) ID#8713 Posted: 9/10/2010 2:53:02 PM

QUESTION:
My ceiling is not quite 8 ft (cant remember exact measurement right now. After reading your information, I don't want to get a hugger fan. If I were to get and install that Eco fan would I have to worry about decapitating someone? I need a fan for my family room and my master bedroom. I don't think I have to worry about the bedroom because the bed would prevent anyone from walking directly under the fan.

ANSWER:
Building codes require the fan blades to be at least 7 feet from the floor for safety, so that is the target height. The Eco fan blades only drop down 9" from the ceiling using the standard mounting hardware, so if your ceiling is up to 3" less than 8 feet (7 feet 9 inches), you will be OK installing the Midway Eco as is. If you need an additional couple inches of clearance, you can add the optional close to ceiling downrod, which will put the blades at about 7" from the ceiling, so it will work on ceilings as low as 6' 7". If your ceilings are any lower than that, you cannot safely install the Eco ceiling fan and you should call us to explore other possibilities.

(816) ID#8712 Posted: 9/8/2010 2:16:29 PM

QUESTION:
is there a "on demand pilot kit that can be installed on an existing gas log burner The burner has a contineous burning pilot that eats too much gas. The system is started with or without a remote

ANSWER:
The type of gas log pilot system you are referring to is Electronic Ignition, which Peterson pioneered for gas logs. Electronic Ignition control valves do not have a standing pilot when the logs are off and have a remote control that actuates the electronics which ignite the gas and keep it on. These are not "Generic" types of pilot systems and should only be used with the burners for which they are designed. If you have a Peterson gas log with a G4 or G45 burner, then it is possible to add the electronic ignition safety pilot to your existing burner. If your gas logs are Vent-Free, then you would need to replace the entire gas log system including the burner and logs with one that has electronic ignition built-in to the system. If you have some other brand of gas logs, it may be possible to buy a Peterson Burner that has an Electronic Ignition system and use it with your existing logs, but without knowing what you have, I cannot say.

If you can email me some pictures of your gas logs with the logs in place and with them removed (so I can see the burner), I may have more input. Also, if you can determine the brand and model number of the logs and burner, that would be helpful.

Once we have determined whether or not you can use an electronic ignition system with your existing logs, you will need to call us to place your order since we do not sell such components separately directly from our website...just because there are compatibility issues as discussed.

You can refer to this webpage to read about the various safety pilot options. Look for the EPK-01, which is the electronic ignition system: <(Old Link Disabled): "http://www.hansenwholesale.com/gas-logs/burners.asp" title="Gas Log Burners">Gas Log Burners

(817) ID#8711 Posted: 9/7/2010 11:23:05 AM

QUESTION:
Hi, I just wanted to say , I have installed my fan, Minka Aire (F518-ORB), I just have to let you know what a very nice fan this, I was worried about getting it off the net without seeing it, But I am very pleased with the quality of this fan. Thanks.

ANSWER:
Great to hear...thanks for your comment.

(818) ID#8710 Posted: 9/6/2010 11:33:17 AM

QUESTION:
I purchased a Carrrera grande ceiling fan (order # S0211894) on 9-4-10. The horseshoereceiver was defective and I contacted Valerie @ Customer Service. She informed me that a new receiver would be shipped directly to me immediately. My thanks for a swift resolution to my problem. The receiver was shipped and within ten days the fan was up and working. Kudos to Valerie for implimenting such a quick resolution in such a pleasant manner. She is an excellent representative of your company.

ANSWER:
Sorry to hear you had problems with the receiver unit for your Emerson Carrera Grande ceiling fan, and thank you for telling us about your experience. Our appreciation goes out to Valerie as well.

(819) ID#8709 Posted: 9/4/2010 10:24:33 AM

QUESTION:
Looking for a set of replacement blades for a Craftmade Solo Ceiling Fan (Model #s052) Is this a part that I can order?

ANSWER:
Here is a link to where they can be found on our website. Although the pictures show the blades with standard tips, they are in fact the Solo blades. The pictures are just to show color: <(Old Link Disabled): "/search.asp?ProdType=CFBL&SearchVal=Solo">Replacement Blades for Craftmade Solo Ceiling Fans

(820) ID#8708 Posted: 9/4/2010 12:48:20 AM

QUESTION:
I'm considering a ceiling fan for my outdoor patio cover, however I'd like to get one that I can use a remote with. My concern is that I haven't been able to get any information on whether you can use a receiver in a wet fan setup. I know you would want to keep the remote out of the rain, but the receive seems to be the weak link. Any suggestions aside from just avoiding a remote completely? Thanks!

ANSWER:
If the fan does not already include a receiver, then adding a universal type of remote transmitter and receiver is likely not a good idea...and will certainly not be warranted. The outdoor ceiling fans below actually come with a built-in receiver unit and are great options if you want a remote controlled outdoor ceiling fan.

The <(Old Link Disabled): "/ceilingfans/model.asp?emt=+img+link&Mfg=MF&ProdNo=F577-WH">Minka Aire Concept I Wet and <(Old Link Disabled): "/ceilingfans/model.asp?emt=+img+link&Mfg=MF&ProdNo=F574-WH">Minka Aire Concept II Wet are outdoor ceiling fans come with a wall control that has a receiver. You can add an optional remote control transmitter that replaces the wall control or works in conjunction with it. These are our best selling outdoor ceiling fans ever and come in white, brushed nickel and oil rubbed bronze.

The <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=EM&ProdNo=CF152BS">Emerson Curva Sky is quite similar to the Minka Aire Concept fans, but it is a remote controlled outdoor ceiling fan, so it comes with a remote transmitter and receiver.

(821) ID#8707 Posted: 9/1/2010 1:18:00 PM

QUESTION:
This page as well as others for the Panama says that it comes with a Flushmount Adapter. Is this true?

ANSWER:
Our mistake, the Casablanca Panama ceiling fans can be flush mounted, but the adapter (model LCA) is sold separately. You can add the adapter to your ceiling fan by clicking on the "Other Stuff" button beneath the fan picture at the top of the product detail page.

(822) ID#8706 Posted: 8/31/2010 6:08:40 PM

QUESTION:
Can this fan (Minka Aire Concept II 44 Ceiling Fan Model F518-BN) work with both the remote that ships with the fan and a wall switch? I want to use my existing double wall switch (1 controls the light and the ohter controls the fan). With this fan I would like to use one switch to control the light and the other to control the fan (3 speeds plus on and off). If so, I assume I can use a regular on and off switch for the light.....can you recommned a seperate switch for the fan control.

ANSWER:
The Minka Aire Concept ceiling fans are remote controlled fans, therefore they have a receiver unit inside the fan that controls the electricity between the fan motor and the lights. You cannot use the type of wall controls that you have to operate the fan. Minka does make an optional wall control model WC212 that will communicate with the built-in receiver, so you can use it in conjunction with the remote control or by itself. This specialized control operates using radio frequency just like the hand held transmitter does and it fits into a single gang box and uses a single hot wire. So if you want to use the wall control in your setup, you would cap off the wires in one of your existing wall switches and install the Minka WC212 in place of the other.

(823) ID#8705 Posted: 8/31/2010 5:59:13 PM

QUESTION:
I want a 70inch Hunter Grand Vista Ceiling fan

ANSWER:
The Hunter Grand Vista is not a Hunter ceiling fan that we sell or recommend. It is not part of the normal line of Hunter ceiling fans, and I am fairly certain that it is sold only by Lowes, who imports them directly from China once a year.

I suggest you consider the <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=HU&ProdNo=23963" title="Hunter Stockbridge Ceiling Fan Model 23963">Hunter Stockbridge Ceiling Fan Model 23963, which is almost identical in style to the Grand Vista and is part of the normal line of Hunter ceiling fan products. This means it is more readily available and less likely to have replacement parts discontinued, making it better choice over the long run.

(824) ID#8704 Posted: 8/31/2010 5:33:48 PM

QUESTION:
Does the handheld remote control include the receiver module to be installed in the fan base?

ANSWER:
The W-52 remote control option from Casablanca does include a remote receiver module that is installed in the ceiling fan canopy, so you do not need to purchase the module separately

(825) ID#8703 Posted: 8/31/2010 5:28:03 PM

QUESTION:
I have vaulted cielings looking for a high speed air flow fan what is the best fan for the price today that moves the most air thanks looking for something in dark wood.

ANSWER:
By default, our <(Old Link Disabled): "/ceilingfans/fansearch.asp" title="Ceiling Fan Search">Ceiling Fan Search Results are sorted by Highest Quality and Highest CFM, which will automatically show you the ceiling fans we recommend the most. You can then narrow your search by selecting from various other options on the left side of the page including price ranges. The fan I recommend the most is the first fan that comes up in our search, which is the Casablanca Atria that sells for over $600.00. The Atria is the best of the best and is worth every penny because of the amount of air it moves and how steady and quiet it performs. A powerful fan that runs steady without wobbling is particularly important for high vaulted ceilings where a long downrod is necessary. Actually, any of the top 30 fans that show up automatically in our search will be great, so just compare the price - vs - the CFM rating to find the fan that suits you best. If you give us a call us we can help you narrow down your choices quickly and offer more specific recommendations based on your input during our conversation.

(826) ID#8702 Posted: 8/31/2010 5:07:41 PM

QUESTION:
Are the Tommy Bahama Fans availble for a voltage of 230V ? Do you deliver to Germany? Thank you!

ANSWER:
Tommy Bahama does not make any of their ceiling fans for any voltage other than 120, so they are not available for export to Germany.

(827) ID#8701 Posted: 8/31/2010 5:06:58 PM

QUESTION:
I am looking at these fan blade replacements gp2 fifty two inch outdoor, price is 25.20. is this for afull set or one blade. I need two sets of five blades

ANSWER:
When purchasing blades on our site, they are in sets of 5 with the exception of some blade sets that are specifically for fans that have 4 blades, in which case they will be a set of 4. Keep in mind that ceiling fan blades are not interchangeable between brands and models, so you must know if the blades you order are specifically made for your fan. If in doubt, please give us a call.

(828) ID#8700 Posted: 8/29/2010 9:10:37 PM

QUESTION:
What light kits do you have available for the Hunter fan I have in my shopping cart?

ANSWER:
Unfortunately, I cannot determine what items are in your shopping cart using this forum. Please either give us a call, or let us know which Hunter ceiling fan you are referring to.

(829) ID#8699 Posted: 8/29/2010 9:09:02 PM

QUESTION:
Our electrician has installed the fan. He says the receiver does not work. How can we get another one? Model UC7067RC

ANSWER:
We need to know the brand and model number of your ceiling fan to be of any help. If it is one of the brands that we carry, we should be able to get the parts you need.

(830) ID#8698 Posted: 8/29/2010 9:07:47 PM

QUESTION:
I will be controlling Modern Fan Co #PHA52NKINNC with exiting seperate wall switches for fan and light (fan speed control and dimmer) and wanted to verify that the fan itself has 3 wire control for fan and light. It looks like the ordering nomenclature would include at the end of the part number 002 rather than NC? Just wanted to be sure that the fan would ship with 3 wire. Thanks for your help,

ANSWER:
The Modern Fan Company Pharos ceiling fan does in fact come with 3 wires, so it will work with a setup as you have described where there are 2 separate switches on the wall...one to control the fan speeds and one for the light. If you order the fan just as is on our site, it will come to you ready to install in that manner. No controls are included with the fan, so you will not need to add any controls in your case since you already have them.

(831) ID#8697 Posted: 8/29/2010 9:04:54 PM

QUESTION:
I am looking for an damp-rated fan which has a 52" span, can take a 36" extender pole, has a remote control, and a light kit capability. If possible I would like to be able to dim the light. This fan will be used on a screened porch. Which of your fans do you recommend?

ANSWER:
I would highly recommend <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F577-WH" title="The Minka Aire Concept I Wet rated outdoor ceiling fans">The Minka Aire Concept I Wet Rated Outdoor Ceiling Fan. This highly functional ceiling fan comes a light fixture and a built-in wall control, but you can purchase an optional remote control. The optional remote control will give you 3 speeds in forward and reverse and a full range light dimmer. You can purchase a 3 foot downrod separately as well. It has been our top selling outdoor ceiling fan for the last several years.

(832) ID#8696 Posted: 8/29/2010 9:00:24 PM

QUESTION:
1) can vented gas logs be vented by using a down draft to get to a crawl space and then vented out the side ?

ANSWER:
Vented gas logs can only be used in an actual wood burning fireplace that is in fact capable of burning wood. The only exception would be outdoors in a fire pit.

(833) ID#8695 Posted: 8/29/2010 6:29:39 PM

QUESTION:
What remote control unit would you recommend for the Hunter Sea Wind fan? Using it on a lanai...cannto wire in direct on off switch, only straight AC. Your site and proces are great...will probably order from you.

ANSWER:
The Hunter Remote Control Model 27185 is the only remote control that is compatible with the Hunter Sea Wind ceiling fans. Keep in mind that the remote transmitter is not designed for damp or wet locations (no ceiling fan remotes are), so be sure to keep it indoors when not in use. Also, if your Lanai is not completely covered, the Hunter Sea Wind fans are not rated for Wet locations, so keep that in mind.

Regardless, I would suggest you consider <(Old Link Disabled): "" title="The Minka Aire Concept II Wet">The Minka Aire Concept II Wet, which is our top selling outdoor ceiling fan and is perfect for a Lanai. It is a much better fan and and can handle both damp and wet locations as well as higher winds. It is a much more powerful ceiling fan and moves more than twice as much air as the Hunter Sea Wind, while using less electricity...so it is quite a bit more efficient as well. The Hunter Sea Wind only generates 2813 CFM, which is not enough to keep bugs away, muchless cool you off unless you are directly beneath it. The Minka Aire Concept II generates 5700 CFM (203% more airflow). The Concept fans come with a wall control, but you can purchase an optional remote control to use instead.

(834) ID#8694 Posted: 8/29/2010 6:19:56 PM

QUESTION:
i looking for 24 inch celing fah wlights

ANSWER:
Try the <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=MC&ProdNo=3TF24WH" title="24 inch ceiling fan">Monte Carlo Micro 24" Ceiling Fan, it comes without lights, but you can add a light fixture. Give us a call and we will be happy to help you choose.

(835) ID#8693 Posted: 8/29/2010 6:16:21 PM

QUESTION:
Looking for VENICE GOLD GLASS "shade" that is 7" tall, 6" across bottom, used with Quoizel Piccolo pendant in Malaga--QUO-FM1506ML. "Gold" layer is peeling from glass shades and model is discontinued. Looking to buy several since I have 11 with potential problems. Thanks.

ANSWER:
We do not have any replacement globes in stock for your Quoizel Piccolo fixture and Quoizel has stopped manufacturing them, so we cannot order any for you.

(836) ID#8692 Posted: 8/29/2010 6:14:14 PM

QUESTION:
I have a concord w65c wall control and would like have a remote. Do you have one that is compatable?

ANSWER:
Sorry, we do not sell Concord ceiling fans, so we do not have a remote control that is compatible with your Concord wall control. You will need to contact a Concord ceiling fan dealer.

(837) ID#8691 Posted: 8/29/2010 10:40:38 AM

QUESTION:
I have several bedrooms each ~11ftx12ft, 8ft ceilings and centered overhead light on a wall switch. I would like to replace them with high quality ceiling fans (with lights if possible). I like the Hunter 20810 but is it overkill? What would you recommend?

ANSWER:
If you are looking for high quality ceiling fans that provide great airflow, I would recommend the <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F518-WH" title="Minka Aire Concept II 44">Minka Aire Concept II 44" Ceiling Fans over the Hunter Low Profile III Plus. The Minka Aire fans are 44", which is a better size, but they move almost 60% more air...which is a huge difference. If you compare the <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F519-WH" title="Minka Aire Concept II 52">Minka Aire 52" Concept II Ceiling Fans to the 52" Hunter Low Profile (which is comparing apples to apples), the 52" Concept II moves almost 220% more air! The Minka Aire Concept fans are higher quality, so they will run smoother and quieter. They are also more efficient, so even though they produce more airflow, they actually use less electricity. Because they are better fans, they will cost more, but the difference is well worth it!

(838) ID#8690 Posted: 8/28/2010 10:45:19 PM

QUESTION:
What is the shortest downrod that can be used with the Casablanca S3 Ceiling Fan Model 93068M without reducing airflow. I have a 9 foot ceiling and want to verify that this fan will have enough clearance above the fan to not restrict air flow. I am looking for a fan for my home theater room. High CFM and low noise is very important. Noise is generated by the motor, vibration and air-flow. Which fan is best for High CFM and low noise. Any recommendations. Dan

ANSWER:
If you choose the S3, you will get the best performance on a 9 foot ceiling if you use a 12" downrod. This will reduce the restriction of airflow between the blades and ceiling, which will result in increased airflow and less air noise. However, 3-blade ceiling fans generally move more air than equivalent 5-blade fans, but they also generate louder wind noise. So based on your criteria, I would not suggest a 3-bladed ceiling fan of any kind. You will sacrifice some airflow by going to a 5-blade fan, but the air noise will be substantially reduced.With that said, my recommendation are listed below. These 3 ceiling fans are even higher quality than the S3 and are contemporary designs that are available in a black finish. They will be the quietest fans you can buy that move lots of air without vibration or wobble.

  • <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/model.asp?emt=+img+link&Mfg=CA&ProdNo=C15G624L&Ceiling%20Fans=Casablanca+Veneto+Ceiling%20Fan" title="The Casablanca Veneto">The Casablanca Veneto
  • <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/model.asp?emt=+img+link&Mfg=CA&ProdNo=C17G8A&Ceiling%20Fans=Casablanca+Vita+Ceiling%20Fan" title="The Casablanca Vita">The Casablanca Vita
  • <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/model.asp?emt=+img+link&Mfg=CA&ProdNo=3268A&Ceiling%20Fans=Casablanca+Stealth+Ceiling%20Fan" title="The Casablanca Stealth">The Casablanca Stealth


The Veneto is likely your best choice because a wider blade span will move air in a larger area with less air noise than smaller blades. If you choose the Veneto, use a 6" downrod. The other 2 fans should have a 12 inch downrod. The uplight feature included with the Veneto and Vita ceiling fans is also great for mood lighting in a theater room, particularly since they are dimmable and cast a warm glow on the ceiling.

Here is a link that will show <(Old Link Disabled): "/ceilingfans/contemporary/fansearch.asp?sbStyle=Cont&sbFinish=Black%2FGray%2FIron&sbSortBy=CFMDESC">All Contemporary Ceiling Fans in Black sorted by highest airflow. Any of the top 10 fans will be great, but stick with those that have 5 blades. You can change the filters on the search results page to fit your needs if you wish to explore other styles and finishes.

(839) ID#8689 Posted: 8/28/2010 2:20:09 PM

QUESTION:
looking for fan that we will be putting out on our deck. Fan will be exposed to the out doors

ANSWER:
Use this link to find all: <(Old Link Disabled): "/ceilingfans/outdoor/" title="Outdoor Ceiling Fans">Outdoor Ceiling Fans

(840) ID#8688 Posted: 8/28/2010 2:19:19 PM

QUESTION:
Is it practical to have a 42" or larger ceilng fan in a kitchen that is 8ft x 11ft? There do not appear to be too many 36 inch contemporay fans with decent ratings.

ANSWER:
By all means, I would recommend a 42" to 44" ceiling fan for a room your size anyway, I would not use anything smaller.

(841) ID#8687 Posted: 8/28/2010 2:18:19 PM

QUESTION:
Can this fan be used outdoors in Arizona where the humidity is not a concern?

ANSWER:
No it cannot. There is still humidity during the winter, so any ceiling fan that is used outdoors in any location must be rated for either Damp or Wet outdoor use.

(842) ID#8686 Posted: 8/28/2010 2:17:12 PM

QUESTION:
where can I buy single logs for a fire pit made for propane gas?

ANSWER:
We can supply you with the single logs you need for your firepit. Please give us a call so we can discuss your application and get you what you the gas logs you need.

(843) ID#8685 Posted: 8/28/2010 12:14:38 PM

QUESTION:
What about using these logs with LP? We love our Peterson logs and want to buy a set for our daughter, but she has LP, not natural gas.

ANSWER:
Virtually all of the gas logs you see on our website can be ordered for use with LP gas. You can change the gas type in the dropdown menus when viewing the log set on the product detail page, or you can select LP gas in the left hand navigation when searching our site. Keep in mind that LP gas requires a safety pilot, so if you are viewing match-light gas log sets for Natural Gas, you will get a warning stating that a safety pilot is required. Here is a link to this particular gas log with the most basic LP burner system and safety pilot: <(Old Link Disabled): "/fireplace/gaslogs/model.asp?SetModel=PL-HRDG45-16SPK26P" title="Peterson 16 inch Rustic Oak Gas Logs for LP">Peterson 16" Rustic Oak Gas Logs for LP Gas.

(844) ID#8684 Posted: 8/28/2010 8:51:30 AM

QUESTION:
I have a Craftmade CA60. The lights flickered to bright and the fan and lights quit working. There is power to the wall control and the on-off switch does turn the power on and off. The fan does not work nor do the lights. Can I assume the problem is in the RF controlsand if so are therse repairable or replaceable? Would it be worthwhile replacing parts or should I just replace the fan?

ANSWER:
In most cases, replacing both the remote transmitter and receiver will resolve the problem and it is worth replacing the parts if that is the issue. Use this link to contact: <(Old Link Disabled): "http://www.craftmade.com/about" target="_blank" title="Casablanca Ceiling Fan Service">Craftmade Customer Service. They will help you trouble-shoot your Craftmade ceiling fan.

(845) ID#8683 Posted: 8/28/2010 12:47:32 AM

QUESTION:
54" Cambridge Rustic Bronze Ceiling Fan Model Number CM54RBZ5CRS, their is a E above the Model number. We are interested in purchasing at whole sale price's, do you sell products at whole sale My husband is a retired contractor and although I am currently living in Green Valley Arizona and we are getting ready to do a remodel on a home in which we own ( which will be a costly project, which is why I logged onto your web site) but I still own a Real Estate Company 30 miles west of Jacksonville

ANSWER:
We do offer special pricing for contractors and other trade customers. One of our Trade Department specialists will contact you to verify that you qualify for trade pricing. Regarding the CM54RBZ5CRS Cambridge ceiling fan, it is not a ceiling fan that we would recommend, so we will be happy to suggest some alternatives that you will be more satisfied with since you will be installing it in your own home.

(846) ID#8682 Posted: 8/28/2010 12:28:11 AM

QUESTION:
I have a ceiling fan with a broken globe and need to replace it. Is there any way to send you a photo of the old one?

ANSWER:
You are more than welcome to email a picture of your ceiling fan to: gregt@hansenwholesale.com. I would love to take a look at it and see if I can identify it. However, with so many generic fans being sold by Home Centers nowadays, it is not likely. You should also look on the top of the fan motor to see if you can find the brand and model number of the fan. If it is any of the major brands the you see on our site, that information will be there...and we will most likely be able to supply you with the replacement glass if it is still in production. If it is a generic fan sold by a home center like Home Depot or Lowes, then you may have to replace the entire fan.

(847) ID#8681 Posted: 8/28/2010 12:24:32 AM

QUESTION:
Could these blades be painted or stained? Model B5-52S-AU1 52" Blade Span Unfinished Ash

ANSWER:
Yes, the Craftmade Unfinished Ash ceiling fan blades are supplied unfinished so that you can stain or paint them to match your decor.

(848) ID#8680 Posted: 8/27/2010 12:43:02 PM

QUESTION:
I just purchased a home and all of the ceiling fans are made by Hunter. Most of the fans dont have lights on them. We would like to purchase the appropriate light kit. Can you tell me how to know if the light kits you sell are compatable with the wall mounted dimmer switch? All of the fans have an integrated dimmer control for the fan speed. Thank you.

ANSWER:
For starters, using a dimmer on a ceiling fan motor will not only make the ceiling fan hum, it can cause permanent damage to the windings in the motor. So you should replace the dimmer controls with controls that are made to operate ceiling fans. If you want to add a light to your hunter fans and you do not have a second hot wire in the wall, then you will need to use specialized controls that allow you to change the fan speeds and dim the lights independently, or you will have to pay an electrician to run some wires. It will be far less expensive to purchase the specialized controls. Hunter has such controls, but they are not compatible with all of their ceiling fans, plus, not all Hunter light fixtures are compatible with all Hunter ceiling fans, so we really need to know the model numbers of your fans in order to help you. You can find the model number for each fan on a label that is on the top of the motor. Once you have the model numbers, then give us a call and we will be able to help you further.

(849) ID#8679 Posted: 8/27/2010 12:33:42 PM

QUESTION:
I have a 36" x 30" opening, what is the appropriate fan size? Is 46" x 33" too large?

ANSWER:
Please email me a picture of your fireplace so I can take a look at what you have and make a recommendation. Email fireplace pictures to: gregt@hansenwholesale.com

(850) ID#8678 Posted: 8/27/2010 12:31:39 PM

QUESTION:
I need to replace the blades on two 52" ceiling fans that are in my sunroom. The heat and sun have bent them.

ANSWER:
Blades are not interchangeable between various brands and models of ceiling fans, so we will need to know the brand and model number of the ceiling fans you own in order to see if replacement blades are even available. Please give us a call with this info and we will be happy to help you out.

(851) ID#8677 Posted: 8/27/2010 12:30:20 PM

QUESTION:
I was looking at the Hunter Oasis,Killington, Caribean Breeze, Curacao or Aventine Fans. I like the tropical leafy look and prefer a singlecovering over the lights as opposed to 2-4 individual lights hanging down. I also prefer a medium to dark color on all parts.I have seen a few with very minimal watts(NOT preferred).I do not know if I want plastic blades.Do they look real and is there a reason they are not real wood?are these still made?

ANSWER:
Nothing beats the look of real hand carved wood blades, and we have many higher end ceiling fans available that have them. However, real wood blades are substantially heavier than the plastic blades, so they cause the fan to rotate slower and move less air. The plastic blades are also far more durable compared to the carved wood, so if the fan is going to be used outdoors, then the plastic blades are definitely the better choice. Please call us so we can discuss your needs and help you choose the best ceiling fans for your application.

(852) ID#8676 Posted: 8/27/2010 12:22:14 PM

QUESTION:
Does the Minka fan control WC-105 come in almond?

ANSWER:
No it does not, but Emerson has a similar control that does come in Almond. Here is a link: <(Old Link Disabled): "/model.asp?ModelNo=SW46LA&Mfg=EM" title="SW46LA Emerson Ceiling Fan Speed Control in Almond">SW46LA Emerson Ceiling Fan Speed Control in Almond

(853) ID#8675 Posted: 8/27/2010 12:20:11 PM

QUESTION:
What is the lowest recomended mounting hieght from floor. 20803

ANSWER:
Building codes require ceiling fans to have a minimum of distance of 7 feet from the floor to the bottom of the blades.

(854) ID#8674 Posted: 8/27/2010 12:18:58 PM

QUESTION:
I am interested in purchasing the Emerson Midway Eco, but I have a 52 degree sloped ceiling. I know that fanimation makes a sloped ceiling adapter kit for 52 degrees. Would that be compatible with the Midway Eco? Is there an Emerson option for a 52 degree ceiling that I may have overlooked? Also, if we were not able to make the Fanimation kit work and unfortunately needed to exchange the Midway Eco, is there a restocking fee? Thank you, Christina Hann

ANSWER:
Mounting hardware between ceiling fan brands is not interchangeable, so you cannot use the Fanimation sloped ceiling adapter with an Emerson Eco ceiling fan. Most ceiling fans come with mounting hardware that allows the fan to hang on ceilings sloped up to 25 or 30 degrees, depending on the brand. Most brands provide optional angled ceiling adapters that go up to 45 degrees. The only brands I am aware of that have angled ceiling adapters that go more than 45 degrees are Casablanca (56 degrees) and Fanimation (52 degrees), so you may want to consider looking at the ceiling fans available from these brands. If you are really wanting to use the super efficient Emerson Midway Eco (which I highly recommend), you can custom build an angled box using 2x4 construction that is flat on the bottom. This requires a bit of construction and finishing work, but the end result works well. If you cannot do this yourself, you can pay a contractor or electrician to do it.

(855) ID#8673 Posted: 8/27/2010 11:58:27 AM

QUESTION:
hampmpton bay ceiling fan,hawkins 44" in flush mount, model number 122-135, need glass shade

ANSWER:
Hampton Bay ceiling fans are sold only by Home Depot, it is their own brand. You will need to contact someone at Home Depot to see if you can get a replacement. In most cases, they do not carry replacement glass shades, so you are most likely going to need to replace the entire ceiling fan. If you cannot get satisfaction from Home Depot and you decide to replace your ceiling fan, keep in mind that we have a 5 year FREE Replacement parts policy. What this means is that if you buy a fan from us and break the glass, we will replace it FREE of charge, which is just one of many reasons that people buy their ceiling fans from Hansen Wholesale.

(856) ID#8672 Posted: 8/27/2010 11:53:06 AM

QUESTION:
I am looking for a replacement globe for an antique Emerson church ceiling fan--#45641 BI. I have pictures of the globe needed which I could send as an e-mail attachment if I could please have a specific e-mail address (to which I could include the attachment picture). Thank you!

ANSWER:
You can email your ceiling fan pictures to: gregt@hansenwholesale.com

(857) ID#8671 Posted: 8/27/2010 11:50:15 AM

QUESTION:
Bloom ceiling fan has 2 sets of blades top blades are larger and lower blades are smaller and petal shaped

ANSWER:
The Bloom ceiling fans are made by Craftmade. We do carry them, but they are not currently in our search database, so you will not find them on our website. They come in 2 different color combinations as shown below. Give us a call and we will be happy to quote you our Hansen Wholesale discount prices and take your order over the phone

Craftmade Bloom Ceiling Fans




Craftmade Bloom Ceiling Fan model BL52W with BBL52-GRN Green and Pink Blades.




Craftmade Bloom Ceiling Fan model BL52W with BBL52-PNK Pink Blades.

(858) ID#8670 Posted: 8/27/2010 11:40:09 AM

QUESTION:
Can the Fanimation Windpointe be used in a bathroom, or does one need to use an outdoor-rated fan?

ANSWER:
If it is a full bath with a shower or bath tub, you definitely should use a damp or wet rated outdoor ceiling fan, so the Windpointe would not be appropriate. I would recommend taking a look at one of the following alternatives:

  • <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=FA&ProdNo=FP4320AZ" title="Fanimation Belleria">Fanimation Belleria
  • <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=MF&ProdNo=F581-BG" title="Minka Aire Gaugin">Minka Aire Gaugin
  • <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=CF2000PW4" title="Emerson Maui Bay">Emerson Maui Bay
  • <(Old Link Disabled): "/ceilingfans/fansearch.asp?sbStyle=Trop&sbType=Outdoor" title="Outdoor Tropical Ceiling Fans">All Outdoor Tropical Ceiling Fans

(859) ID#8669 Posted: 8/27/2010 11:26:44 AM

QUESTION:
Why is this fan discontinued? What has replaced it? I am looking for something that looks like this for an 8 foot ceiling. I need a contemporary fan in brushed nickel, reversing blades, a remote and a wall switch as well. What can you recommend? Thanks. P Abrams

ANSWER:
I cannot tell you why Craftmade has discontinued the Solo ceiling fans except that it obviously was not selling in quantities that met their profit expectations. This is a very competitive style...virtually all ceiling fan brands have something similar. It is possible that Craftmade came on board with this style just a little too late and could not compete. I would recommend you consider the following ceiling fans:

  • <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=3245T" title="Casablanca Stealth">Casablanca Stealth
  • <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF955BS" title="Emerson Midway Eco">Emerson Midway Eco
  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F803-LN" title="Minka Aire Artemis in Liquid Nickel">Minka Aire Artemis in Liquid Nickel (my favorite)
  • <(Old Link Disabled): "/ceilingfans/contemporary/fansearch.asp?sbStyle=Cont&sbFinish=Nickel/Chrome" title="Contemporary Ceiling Fans in Nickel or Chrome">All Contemporary Ceiling Fans in Nickel or Chrome

(860) ID#8668 Posted: 8/27/2010 11:10:24 AM

QUESTION:
My opening is arched - can i custom order an arched screen?

ANSWER:
We specialize in custom screens for fireplaces...particularly arched fireplace openings. The first step is to email us a picture of your fireplace. Once we take a look at what you have, we will be able to make some great recommendations. Email your fireplace pictures to: gregt@hansenwholesale.com

(861) ID#8667 Posted: 8/27/2010 1:25:31 AM

QUESTION:
Is it necessary to have a remote control for every fan or could two remote controls work with six fans?

ANSWER:
Each fan will automatically come with a remote control, so you will have 6 remotes if you buy 6 fans. However, you can change the frequency of the remotes and receivers to work any combination of fans that you like from 1 or more controls. Keep in mind that the range of the transmitter is about 40 feet, so if any of the 3 fans you want to operate from a single control will be further than that distance from where you are standing, it is not a good idea to set them up that way. You may end up with 1 fan on and 2 fans off, and if you try again, you will have 2 fans on and 1 fan off, which can get rather frustrating.

(862) ID#8666 Posted: 8/27/2010 1:16:50 AM

QUESTION:
I need two light kits forthis fan. Would you please give me a price for them. Concept 1 52 white Thanks

ANSWER:
The light kits are not sold separately for the Minka Air Concept ceiling fans. If it is just the glass that you need to replace, we can get that for you. Please give us a call so we can find out exactly what you need and see if we can get it for you.

(863) ID#8665 Posted: 8/27/2010 1:14:52 AM

QUESTION:
Hi - i recently ordered three of these fans. my contracter claims that the mounting bracket and pole with the ball were not in the box, but i suspect he lost them. do you see parts seperately? i need the flat bracket and the pole and i need to order an extension pole. Thank you , Beth Censits

ANSWER:
Sure, just give us a call and we will make sure you get taken care of.

(864) ID#8664 Posted: 8/27/2010 1:14:06 AM

QUESTION:
I need a replacement remote for my Craftmade fan. I have somehow lost it in my house, and the traditional wall switch doesnt control it. Do you have any for sale, and how mcuh are they?

ANSWER:
We need to know the model number of your Craftmade ceiling fan. There are quite a few different types, so we must get the correct one for your fan. You can find the model number on top of the fan motor. Once you have that, give us a call.

(865) ID#8663 Posted: 8/27/2010 1:12:15 AM

QUESTION:
I have a fan in the box, it is a stealth fan model #3232A and it needs the fan blades. How do I find fan blades for this model?? Thanks

ANSWER:
All Casablanca Stealth ceiling fans use B32 blades. You can find them on our site by entering B32 into our search and selecting Ceiling Fan Blades...or, just use this link: <(Old Link Disabled): "/search.asp?SearchVal=B32" title="Casablanca Stealth Ceiling Fan Blades">Casablanca Stealth Blades

(866) ID#8662 Posted: 8/27/2010 1:09:14 AM

QUESTION:
country club ball room 40 ft by 50ft need light and fans. real tall ceiling. Any suggestions?

ANSWER:
Well, we have lots of suggestions, but we are going to need to know more about the space, such as the actual ceiling height, the style and budget. It will help if you email some pictures of the room to gregt@hansenwholesale.com. Otherwise, just give us a call so we can go over the details and help you choose the best ceiling fans.

(867) ID#8661 Posted: 8/27/2010 1:07:39 AM

QUESTION:
I am trying to find out if my w32 switch is bad or my fan contol is bad. I only have 1 speed, High, and the light does not dim and I can reversed it. Can you help me? If I need a new switch or fan control I will order it from you if you have it. Kind Regards, Alex

ANSWER:
Casablanca has an excellent customer service and technical department that you can contact directly to help you trouble-shoot your ceiling fan. Call this number: 1-888-227-2178. You can also find a local <(Old Link Disabled): "http://www.casablancafanco.com/locateservice.php" target="_blank" title="Casablanca Ceiling Fan Service">Casablanca Ceiling Fan Repair Center here!

(868) ID#8660 Posted: 8/27/2010 1:06:37 AM

QUESTION:
Hi. Thinking of installing fan in stairwell that goes to second floor of my home to push heat down to first floor. Stairwell is 48" wide and height from ceiling to stairs ranges from 98" at top step, to 138" middle stair and 140" near bottom stair with plaster walls on railing side about 68" high. Is this a good idea or not? If good can you recommend a CFM, blade pitch, and length of dowrod? Any bits of advice are appreciated. Thanks, Jane Popelesk

ANSWER:
Sounds like a great idea. Please email me some pictures of your stairwell so that I know exactly what it is you have and I will help you choose the best ceiling fan. Email pictures to: gregt@hansenwholesale.com

(869) ID#8659 Posted: 8/27/2010 1:03:57 AM

QUESTION:
I am looking for a replacement glass measuring five three eights inches a dome shape to replace the light attached to the fan I dont know what kind of a fan it is. the dome needs to be attached under the light bulb the only thing that hold the light on are two clips on the outside of the light fixture.I looked all over checked online cant seem to find any that fix can you please help me.

ANSWER:
We must know the brand and model number of your ceiling fan in order to help you. Find that information on the top of the fan motor and then give us a call. If it is a brand that we carry, we can get the glass for you if it is still available from the manufacturer.

(870) ID#8658 Posted: 8/27/2010 1:02:46 AM

QUESTION:
Do you have a Casablanca K2A Center Stem Incadescent Fitter for Center Bowl Glass in stock for immediate shipment? Thank you.

ANSWER:
Yes we do!

(871) ID#8657 Posted: 8/27/2010 1:02:13 AM

QUESTION:
I am looking for a replacement globe for a ceiling fan. The opening of the neck is 10 inches. Could you please give any suggestions. I have looked in stores and online with no results.

ANSWER:
We must know the brand and model number of the ceiling fan. Look for that information on a label that is on the top of your fan. If it is one of the brands you see on our site, we may be able to get a replacement globe for you.

(872) ID#8656 Posted: 8/27/2010 1:00:44 AM

QUESTION:
Can a hugger ceiling fan be converted to one with a downrod?

ANSWER:
In most cases the answer is no. If you have the type where the fan body is right up against the ceiling and it measures around 8" to 12" in diameter, then the answer is no. Email me some pictures of your ceiling fan and I will let you know for sure. Email pictures to: gregt@hansenwholesale.com

(873) ID#8655 Posted: 8/27/2010 12:58:28 AM

QUESTION:
need diagram to place logs

ANSWER:
If you own the Peterson Charred Oak gas logs, then you can refer to the <(Old Link Disabled): "http://www.hansenwholesale.com/images/peterson/pdf/A2-013-G4-Instructions.pdf" title="Gas Log Installation Manual" target="_blank">Peterson Charred Oak Gas Logs Installation Manual for instructions on setting up the logs. If you own a different brand or model, we will need to know what that is in order to help you.

(874) ID#8654 Posted: 8/27/2010 12:55:58 AM

QUESTION:
Ship to Hawaii?

ANSWER:
Yes we do ship to Hawaii. One of our sales people will call you and give you a quote once we determine which ceiling fans or other items you wish to order.

(875) ID#8653 Posted: 8/27/2010 12:53:32 AM

QUESTION:
fireplace dimension 42" wide, 24" high, 28" deep, 28" wide at base What size gas burning, coals fits best, 24 or 30?

ANSWER:
If you choose the most basic on/off controls or match light system, then you should choose a 30" gas coal fire in your fireplace. However, each burner and control system combination has different clearance specifications from the side walls of your fireplace in order to keep cool and prevent the safety valve from melting, so some of the other control options may require you to use a 24" set. Please give us a call so we can help you choose the right size.

(876) ID#8652 Posted: 8/27/2010 12:47:50 AM

QUESTION:
I have a Delta Casablanca ceiling fan. I wish to add a light fixture to it. Do you have any that would work? I believe the fan was made in the 80s but it is in pristine condition. Other numbers on the fan are #1P5466 and CB 10666. AnyE information you can give me would be helpful. Thanks!

ANSWER:
Any light fixture that fits the current pull chain Panama ceiling fan will work on your old Casablanca Delta ceiling fan. Use this link to view the <(Old Link Disabled): "/ceilingfans/casablanca/model.asp?ProdNo=6622G" title="Casablanca Panama 4 Speed Ceiling Fan">Casablanca Panama 4 Speed Ceiling Fan, then select the Panama that is in the same finish of fan your Delta. Once you are on the correct page for the Panama in the finish of your Delta, click the button for "Lights" to see the light fixture options available in that finish. If you cannot locate a Panama in the same finish as your Delta ceiling fan, then it is likely that fixtures are no longer made in that finish. You can also simply give us a call if you like.

(877) ID#8651 Posted: 8/27/2010 12:42:50 AM

QUESTION:
Need gas fireplace logs with automatic ignition. Do you sell them? Need it for a rental unit.

ANSWER:
Yes, we carry various types of gas log ignition systems that operate from remote controls, thermostats, wall switches and more. Please give us a call so we can discuss your needs and help you choose the best gas logs for your fireplace.

(878) ID#8650 Posted: 8/27/2010 12:41:15 AM

QUESTION:
can i use my inside vented propane logs outside in a firepit?

ANSWER:
Indoor gas logs will not survive in an outside setting...particularly in a fire pit that will be exposed to moisture or rain. You need a special stainless steel burner system to handle the moisture. Use this link to find all of our <(Old Link Disabled): "/fireplace/gaslogs/outdoor/" title="Gas Logs for Outdoor Fireplaces and Fire Pits">Gas Logs for Outdoor Fireplaces and Fire Pits

(879) ID#8649 Posted: 8/27/2010 12:37:55 AM

QUESTION:
I am interested in the 30" charred majestic log set with a G45 stainless steel burner (outdoor fireplace) - can you send me price and availability information?

ANSWER:
The Peterson Charred Majestic gas logs are not designed to use the G45 stainless steel burner. Because the logs are so massive, they require the GX45 burner system which includes a heavy duty grate that can withstand the weight and size of the logs. This particular burner and grate combination is not available in stainless steel for use outdoors, which is why you will not find the Charred Majestic Oak gas logs in our outdoor fireplace log section. Please call us so we can help you find the right gas logs for your outdoor fireplace.

(880) ID#8648 Posted: 8/26/2010 11:33:50 PM

QUESTION:
I need two white ceiling fams with the highest CFM and the highest quality rating. Which of your fans meets both criteria.

ANSWER:
Here is a link that takes you directly to: <(Old Link Disabled): "/ceilingfans/white/" title="The best white ceiling fans">The Best Quality White Ceiling Fans with the Highest CFM. The default sorting for our <(Old Link Disabled): "/ceilingfans/fansearch.asp" title="Ceiling Fan Search">Ceiling Fan Search Results is in fact Highest CFM and Highest Quality, so all you need to do is select White on the left side navigation to find all white ceiling fans that fit this criteria sorted from the best first. You can then select a size range to narrow your results to fit your needs.

(881) ID#8647 Posted: 8/26/2010 11:29:51 PM

QUESTION:
I wish to purchase the SF243MSFH semi-fluch mount. Is it available? Thanks.

ANSWER:
The Murray Feiss lighting fixture model SF243MSH has been discontinued and we have no more in stock.

(882) ID#8646 Posted: 8/26/2010 11:23:24 PM

QUESTION:
Is hunter auberville fan #28036 available with remote controle

ANSWER:
You can add a remote control to the Hunter Auberville ceiling fan by clicking on the "Controls" button beneath the ceiling fan picture on the product detail page. Select the optional remote control model 27185 to add it to your fan before you add the fan to your cart.

(883) ID#8645 Posted: 8/26/2010 7:17:29 PM

QUESTION:
Do you sell the Eiklor brand.

ANSWER:
No, we do not recommend or sell the Eiklor brand of gas logs. Each year, we view them at the annual national fireplace trade convention to see if they meet our standards of value and excellence, and we still have decided not to carry them. The Peterson Real Fyre gas logs have so much more to offer and are approximately 1/2 to 2/3 less expensive. The only advantage we have found with Eiklor is their ability to custom make large massive gas logs for industrial or commercial applications. These types of log sets sell for $10,000 to $25,000 per application and are only available purchased direct from the factory. Please give us a call and we will be happy to help you find the best gas logs for your fireplace.

(884) ID#8644 Posted: 8/26/2010 7:11:12 PM

QUESTION:
I need a ceiling fan with light fixture that will work on a 45 degree angled ceiling. Looking for 52 inch fan. Which models will work for us? Can be in black, or nickel finish. Prefer wood finish fan blades, lighter color wood.

ANSWER:
The majority of ceiling fans you see on our website will work on ceilings sloped up to 45 degrees (excluding all Hugger fans). In all cases, you will need to purchase an angled ceiling or vaulted ceiling adapter to perform the installation. The adapters are sold separately and can be found on each fan product detail page under the section titled "Low, High or Vaulted Ceiling Installation Options" or by clicking on the button titled "Other Stuff" located under the main fan picture. We will be happy to help you find the right ceiling fans for your needs if you give us a call during our normal business hours.

(885) ID#8643 Posted: 8/26/2010 7:08:26 PM

QUESTION:
What is the distance from the ceiling to the bottom of the fan blade, using the 3.5 inch down rod? Your graphic shows a 13.25" dimension, is this with the 6" or 3.5" downrods?

ANSWER:
The Minka Aire Concept I Wet ceiling fans hang 13.25" from the ceiling with the 3.5" downrod. All of our ceiling fan dimensions are shown with the smallest downrod if more than 1 size comes with the fan.

(886) ID#8642 Posted: 8/26/2010 7:06:44 PM

QUESTION:
HAve a Hunter fan that we loved! Moved and took fan with us. Cannot hang becuase we need the pipe that has the threads in each end with holes. !2" is to long. We really need a flush mount or 6" pipe. Do y0u have anything? Model number is AC-552AL(SKU# 560-084) YL

ANSWER:
Model AC-552AL is not the model number of a Hunter ceiling fan. All Hunter ceiling fans have a 5 digit numeric model number such as 23856. The model number you have provided seems more like that of a Hampton Bay ceiling fan from Home Depot. Also, many Hunter ceiling fans have the ability to be flush mounted by mounting the canopy directly to the base of the fan, so you may want to check that. Hunter ceiling fans also have a Hunter logo on the side of the fan, or on the label that is on top of the fan. Can you email a picture of your fan so I can see if I can identify it? Email pictures to: gregt@hansenwholesale.com

(887) ID#8641 Posted: 8/26/2010 12:10:55 AM

QUESTION:
I just moved into a new home with a vented gas log fireplace. It has a pilot light and a switch that turns it on. The pilot is lit and everything seems fine if I do not turn it on. It is turned on by the switch. If I turn it on, the gas comes out and is quickly (two seconds) lit by the pilot light, however I smell gas (unburnt fuel?). The smell may or may not get worse over the first minute of being on, its hard to tell and then I turn it off. Is this simple or do I need a new log set?

ANSWER:
It is quite unlikely that what you are smelling is unburnt gas. When the logs are burning, the gas is burning. Several other things can cause your gas logs to produce odor:

  • Dirty chimney
  • Bird nest in chimney
  • Poorly drafting chimney
  • Dust on your gas logs
  • Improper installation - burner may be too far forward
  • Gas leak
  • Poor quality gas log set


If the logs have not been burned for several months, dust accumulates on them and smells when it burns. You may want to open up your house and let the logs burn for half an hour. If you are uncomfortable with doing this, then contact your local gas utility company and have them come out and inspect your logs to see if there is a gas leak. You can also contact a fireplace professional to inspect the logs for proper installation. You should also have the chimney inspected. A poorly drafting or dirty chimney can be the cause. Even with gas logs installed, a chimney still must be swept regularly. Also, if you are testing the logs during the summer when it is warm or hot, your chimney may not draft properly...it may need to be cold outside to get a good draft.

Here is a link to <(Old Link Disabled): "/fireplace/gaslogs/installers.asp" title="Fireplace Professionals">Locate Fireplace Professionals in your area.

If you email me some pictures of your fireplace, I will be happy to take a peak and see if anything looks out of the ordinary or if you need to replace the log set. Email: gregt@hansenwholesale.com

(888) ID#8640 Posted: 8/25/2010 11:53:55 PM

QUESTION:
how do I know the size logs I need? Currently, I have vented logs , heat bar length 27 inches, current log length 23 inches, front of fire place 42 inches, depth 20 inches Your assistance is appreciated.

ANSWER:
The size logs you need depends on the type of control valve you select. Each control valve has a specific clearance requirement from the sides of the fireplace in order stay cool. If you use our website to its fullest extent, you can enter your dimensions into the calculator on any gas log page to determine which size logs will fit depending on the type of controls you select. This can be confusing for those who are not familiar with the various controls and gas log options, so I recommend that you call us during our normal business hours to talk to one of our gas log experts. See the bottom of every web page for your business hours.

(889) ID#8639 Posted: 8/25/2010 11:53:10 PM

QUESTION:
what is the diameter of the base?

ANSWER:
The base for the Pilgrim 2608 fireplace tools is approximately 9 1/2" to 10"

(890) ID#8638 Posted: 8/25/2010 11:52:05 PM

QUESTION:
what is the diameter of this base?

ANSWER:
The base for the Pilgrim fireplace toolset model 2404 is approximately 9 1/2" to 10".

(891) ID#8637 Posted: 8/25/2010 8:26:59 PM

QUESTION:
We have a short blade casablanca fan in our sons bedroom. the fan motor hums when the blades rotate. i have already changed the light fixture to remedy this.

ANSWER:
What model of Casablanca ceiling fan do you own? Casablanca has a wide range of ceiling fans...some are far better than others. You can find the model number on the top of the motor housing. If you cannot get to it, email me a picture of your fan and I will try to identify it so I can give you some advice. Email to: gregt@hansenwholesale.com.

FYI: A very common reason that a quality ceiling fan will hum is if it is hooked up to a dimmer control on the wall. Dimmer controls are not good for ceiling fans. Not only will they make a fan hum, they will cause permanent damage to the windings in the motor and the fan may eventually fail. If that is the case, replace the dimmer control with an on/off toggle switch and that might solve the problem if the damage to the motor is not severe.

(892) ID#8636 Posted: 8/25/2010 8:18:11 PM

QUESTION:
can be instaled on the wall?

ANSWER:
The Matthews Diane ceiling fan that you are referring to cannot be installed on the wall. However, there are several similar fans that can be. Here is a link to find them on our site: <(Old Link Disabled): "/ceilingfans/wallmount/" title="Wall Mounted Fans">Wall Mounted Fans

(893) ID#8635 Posted: 8/25/2010 8:14:41 PM

QUESTION:
I would like to know what weather etremes your wet fans can resist. We are considering using them on an exposed terrace area fixed to an open trellis where winds may gust up to 100 miles per hour combined with heavy rain.

ANSWER:
No ceiling fan manufacturer will tell you what extremes their fans can handle, so my answer has to come from experience rather than what may be stated in a warranty or documentation. The best ceiling fans for extremely windy climates are those that have blades that are built-in to the body of the fan rather than those with blade holders. Very few Wet rated outdoor ceiling fans are built this way. So my recommendation is the Minka Aire Concept I and Concept II ceiling fans. The Concept I hangs from a downrod and the Concept II is a flushmounted fan. Both can handle a deluge and will survive best in high wind conditions. 100MPH? I cannot say, but these fans will give it the best shot.

Here are links to the Concept ceiling fans:

  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F577-ORB">Minka Aire Concept I
  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F574-ORB ">Minka Aire Concept II

(894) ID#8634 Posted: 8/25/2010 8:03:07 PM

QUESTION:
I have a wood burning fireplace in my master bedroom. It is a typical metal box with ceramic liners and a chiminney flu and finised by the builder with granite anround the front and floor. The room is large-- approx 18x18 with a vaulted 16 ft ceiling. Can I used a ventless gas log set in that fireplace (29"F, 20"R 14" D). I would have a professional install the gas line according to spec.

ANSWER:
Yes, you can use a Ventless gas log in a fireplace such as yours. Based on your dimensions, you will most likely need an 18" log set, but that really depends on the set you choose and the type of control you desire. Please give us a call and one of our Gas Log Experts will help you choose the right log set for your fireplace.

(895) ID#8633 Posted: 8/25/2010 7:54:52 PM

QUESTION:
Does Casablanca vita ceiling fan C17G199A in polished chrome come with remote control?

ANSWER:
Yes, the Casablanca Vita ceiling fans do come with a remote control that gives you 3 speeds forward and reverse and separate controls for dimming the uplight and downlight independently.

(896) ID#8632 Posted: 8/25/2010 7:51:17 PM

QUESTION:
I need to purchase 220-230 v. outdoor ceiling fans for use in Greece. Hunter, Fanimation, good quality reliable fans, not Chinese, which is what is available there.

ANSWER:
All of the major brands of ceiling fans are made in China...including the brands you metioned in your question. Please read these 2 pages on our site for more info and then give us a call during our normal business hours so we can help you find the right fans for your needs:

  • <(Old Link Disabled): "/ceilingfans/220volt.asp" title="220 Volt Ceiling Fans">220 Volt Ceiling Fans
  • <(Old Link Disabled): "/ceilingfans/ceilingfansmadeintheusa.asp" title="Ceiling Fans Not Made in China">Ceiling Fans Not Made in China

(897) ID#8631 Posted: 8/25/2010 7:41:58 PM

QUESTION:
1. Do I need to purchase a remote to be able to turn the light on or off? Or does the light go on when the fan is turned on. 2. We have our present fans wired to a wall dimmer switch. Will these dimmers work the fan at different speeds. Can the light be wired to another switch? Re Emerson Midway Eco

ANSWER:
The Emerson Midway Eco comes with a remote control that gives you 6 speeds and an on/off control for the light fixture. You must change out your dimmer switches on the wall to a basic on/off toggle switch. Dimmer switches should never be used for any ceiling fan...it makes them hum and eventually can ruin the motor. You can also purchase the optional SW114 wall control for the Eco ceiling fans so that you can operate them by remote control and wall control.

(898) ID#8630 Posted: 8/25/2010 7:36:11 PM

QUESTION:
do you have wholesale prices on ceiling fans

ANSWER:
We do offer wholesale prices on ceiling fans for resellers or trade accounts. Please describe your business and your needs and I will put you in touch with the right person to help you create a trade account if you qualify. Or, just call our trade department at: 1-800-365-3267

(899) ID#8629 Posted: 8/24/2010 11:16:55 AM

QUESTION:
Looking for a White hugger or snugger fan, without light and controlled with a remote. Your assistance is appreciated. Regards, Ric

ANSWER:
I recommend the <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F519-WH" title="Minka Aire Concept II">Minka Aire Concept II Ceiling Fans, which come in white with a remote control. The fan is available in both 44" and 52" sizes, and although a light fixture is included, they come with a bottom cap that replaces the light for those who want a fan without lights. Ultimately, you may find it more desirable with the light installed since it is such a low profile fixture...and it is very convenient to have additional lighting in a room that can be operated from the remote control. Here is a link to the: <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F519-WH" title="Minka Aire Concept II">Minka Aire Concept II. There are a few other options that we can recommend if you give us a call.

P.S. The email address that you supplied was invalid, so hopefully you will return here to find your answer.

(900) ID#8628 Posted: 8/22/2010 11:51:36 PM

QUESTION:
Site has changed. Cannot find 60" blade, energy efficient, high CFI fan wih light. 12ft ceiling in great room. Do you have such a ceiling fan?

ANSWER:
Use this link for <(Old Link Disabled): "/ceilingfans/large/" title="Large Ceiling Fans">Large Ceiling Fans to filter all fans over 54". The default sort is by highest quality and highest CFM, which will be the ceiling fans we recommend the most. If efficiency is important to you, then compare the efficiency of those higher in the results. However, I believe that CFM trumps efficiency because CFMs makes you feel cooler. Obviously, high CFMs and high efficiency are the best, but normally high CFMs require more power, which usually ends up with less efficiency. Keep in mind that even the most energy guzzling ceiling fan still costs only about 1 cent per hour to operate. If you want more advice between the various models, please give us a call during our normal business hours.

(901) ID#8627 Posted: 8/22/2010 11:38:00 PM

QUESTION:
I have a Hunter Original ceiling fan that was in the house when we purchased it 25 years ago. It is a Model 25750 It has developed a rather severe wobble that I cannot balance out with the Hunter Balancing kit. Switching adjacent blades and putting the plastic clip in the various positions has no noticible effect. Should I try replacing the fan blades for the next step or have an expert look it over? If I need new blades, what would a set with the securing hardware cost? Thank-you.

ANSWER:
It is not uncommon for someone (without your knowledge) to have hit the blades with a broom handle or something while the fan was spinning, which will bend one or more of the blade holders. It is also possible that one or more of the blades is warped...which can happen over the years if you are in a humid climate. To check for these issues, remove all of the blades and blade holders from the ceiling fan. Once you have the blades detached from the blade holders, stack the blades on top of each other and you will be able to see if any are warped. Do the same with the blade holders to see if one or more are bent to a different angle than the others. If any blades or blade holders are warped or bent, then call us to get them replaced. Give us a call and we will be happy to quote you a price and lead time for replacements. If you find nothing out of the ordinary, then double check the mounting hardware in the ceiling to make sure all screws are tight and that the junction box is not loose.

(902) ID#8626 Posted: 8/22/2010 11:29:00 PM

QUESTION:
We're looking for a 31"-36" damp rated fan with manual controls, in brushed-satin nickel. It this possible?

ANSWER:
Use this link to view your choices: <(Old Link Disabled): "/ceilingfans/outdoor/fansearch.asp?sbType=Outdoor&sbSize=36down&currPage=1&xPage=30&sbFinish=Nickel/Chrome" title="Small Outdoor ceiling fans in brushed nickel">Small Outdoor Ceiling Fans in Brushed Nickel. The <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=CA&ProdNo=41U45D" title="Casablanca Wailea">Casablanca Wailea is likely your best choice of the lot.

(903) ID#8625 Posted: 8/22/2010 1:39:30 PM

QUESTION:
Are all casablanca light fixtures universal on casablanca fans. I have an old casablanca fan that needs a new light fixture and would like to order one from you but want to be sure it will fit. thank you

ANSWER:
No, each Casablanca ceiling fan is compatible with specific Casablanca light fixtures. If you do not know the model number of your Casablanca ceiling fan, look at the label that is located on the top of the motor. Once you have the model number, give us a call so we can check to see which light fixtures will work.

(904) ID#8624 Posted: 8/21/2010 1:22:54 PM

QUESTION:
what choices do i have ? I need natural gas 18" logs with elec. remote.

ANSWER:
Well, we are going to need more info about your fireplace in order to help you narrow down your choices. One of our gas log experts will give you a call in a few minutes to go over your fireplace dimensions and other necessary details in order to help you find the best gas logs to fit your particular needs.

(905) ID#8623 Posted: 8/21/2010 1:11:16 PM

QUESTION:
can you get ventless 42" propane logs

ANSWER:
30" is the largest size that ventless gas logs come in. There are national building codes that restrict the BTUs a ventless product can use inside your home without being considered unsafe. The reason for the restriction is that the more BTUs a ventless product consumes, the more oxygen it depletes from your home and the more moisture it creates. When these things become to far out of balance, it is considered unsafe. In order to meet these safety standards, most 30" ventless gas logs actually use the exact same burner system as a 24" ventless log. So a 30" ventless log set will have the flame pattern restricted more to the middle of the logs...not the full width. Using a 24" burner on a 42" log set simply looks horrible and most consumers reject the look (it has been tried in the past and failed due to complaints). It is not feasible to make the burner wider, because the flames would not be seen coming up through the logs at all...even in a 30" vent free gas log. It has also been shown that anything larger than 30" is almost impossible to make without producing exhaust. When a gas log produces exhaust...the exhaust must escape from the home, so it cannot be ventless.

(906) ID#8622 Posted: 8/21/2010 10:55:49 AM

QUESTION:
I have only two wire power available and I noticed fan wiring is set up for three wire. Can I use two and if so would I be able to operate the light and fan independently from pull change or other?

ANSWER:
The Minka Aire Volterra ceiling fan where you posted your question is discontinued as stated on our website, so it is really a mute point. However, that particular ceiling fan did not require a 3 wire system...just 2 wires. If you are referring to a different ceiling fan, please let me know what the brand and model of the fan is so that I can answer your question.

(907) ID#8621 Posted: 8/21/2010 10:44:01 AM

QUESTION:
what is the modest priced high cfm efficient fans in the market

ANSWER:
There is no question that the <(Old Link Disabled): "/ceilingfans/reviews/emerson_midway_eco.asp" title="Emerson Midway Eco Ceiling Fan">Emerson Midway Eco is by far the most efficient ceiling fan with lights that has a high CFM rating, but whether or not it is moderately priced is somewhat subjective. Here is a link that filters sorts by <(Old Link Disabled): "/ceilingfans/fansearch.asp?sbSize=49-56&currPage=1&xPage=30&sbPrice=$200 - $299&sbSortBy=MostEfficient">The Most Efficient Ceiling Fans in a moderate price range ($200-$299). Keep in mind that when sorting by Efficiency you cannot also sort by CFM because more efficient ceiling fans do not always produce higher CFMs. So you will need to scroll down to compare the CFM ratings and find a fan that best fits your style and other needs. I might also suggest using this link which will give you the <(Old Link Disabled): "/ceilingfans/fansearch.asp?sbSize=49-56&currPage=1&xPage=30&sbPrice=$200 - $299">Ceiling Fans with the Highest CFMs in a moderate price range ($200-$299) sorted by Highest Quality and CFM. Efficiency is far less important than CFMs, so this is a better way to search for ceiling fans in my opinion. In both of these searches, I have also included a filter for ceiling fans that are 49" to 56" in blade span. You can remove this filter and change the span if you are looking for larger or smaller fans.

Because there are so many other factors to consider when purchasing a ceiling fan, I suggest that you give us a call so one of our ceiling fan experts can help you find the best ceiling fans for your needs.

(908) ID#8620 Posted: 8/21/2010 9:58:16 AM

QUESTION:
I have purchased two of the Downtown Loft fans (model F584) that I am trying to replace three old existing fans that ran off of one wall power switch. My question is, should I be able to hook both F584 fans up to the existing wiring, and have just the one wall on-off power switch - and then run each of the fans separately using the optional Remotes (RC212)?

ANSWER:
You can use one of the wall controls that comes with the Downtown Loft to operate both ceiling fans if you set them to the same frequency. Or, you can do it how you described...use an on/off power switch to supply power to the ceiling fans and then operate each fan using the optional remote controls. You can set the remote controls to operate each fan separately or at the same time depending on the frequency the controls are set to.

(909) ID#8619 Posted: 8/20/2010 6:19:38 PM

QUESTION:
Does this fan have optional blade colors like teak or oak? Where do I find light kits that go with it?

ANSWER:
The blades that are shown with the Minka Aire New Era ceiling fan come with the fan and there are no other choices. There are 2 ENERGY STAR qualified light fixtures that are compatible with the New Era ceiling fan. Click on the button for "Lights" and choose which one you like best.

(910) ID#8618 Posted: 8/20/2010 5:52:07 PM

QUESTION:
I NEED A 7IN NECK SCHOOL HOUSE GLOBE FOR A CEILING FAN THANK YOU

ANSWER:
Unfortunately, you cannot locate a ceiling fan globe based solely on the diameter of the neck. The shape and size of the lip around the neck is specific to the fitter where the globe attaches. So you need to provide us with the brand and model number of the ceiling fan or light fixture in order for us to be of any help.

(911) ID#8617 Posted: 8/20/2010 5:48:10 PM

QUESTION:
is it ok to use gas logs in wood burning stove

ANSWER:
No, you cannot install a gas log in your wood burning stove, it is not safe or up to code. Wood burning stoves are designed to use a relatively small amount of air compared to what is required for a gas log. There is a potential that the gas will not burn completely and build-up until it explodes. Vented gas logs also require a larger vent than wood stoves have, and both vented and ventless gas logs require more space than a wood stove has on the interior. The installation manual for any wood stove sold over the last 10 or 15 years will clearly state to burn only wood.

(912) ID#8616 Posted: 8/20/2010 9:26:57 AM

QUESTION:
f502-bcw: we are chandler construction chandler contractors in queens ny. we order regularly/monthly all yr long. we need some pieces now like th eone above and can send a PO, info to setup an acct. plz email as we are at clients today

ANSWER:
Great...one of our Trade Department specialists will contact you shortly and get your account setup so you can begin placing orders right away.

(913) ID#8615 Posted: 8/20/2010 9:24:20 AM

QUESTION:
i want to purchase 1000 fans first i purchase one fan for testing pls give me the best prise one and 1000 fans thanks

ANSWER:
We specialize in dealing with large quantity purchases such as yours, so we are more than willing to offer you the best price on 1000 Eco ceiling fans. Currently, there are not 1,000 of these fans in stock anywhere in the USA (Emerson is almost out of Eco fans at this time), so they will have to be made specifically to fill your order. One of our Trade Department specialists will call you to make all of the necessary arrangements to surpass your needs.

(914) ID#8614 Posted: 8/20/2010 9:20:12 AM

QUESTION:
MY LIVING ROOM IS 20 X 20. I am looking for a 56 " or larger flush mount fan. I see the only thing available is bigger sizing have pole mounts. Can I get away with substituting with a small pole extend (2 inches) instead of what is shown. Will I still get proper air flow from the fan. Please recommend the correct fan to purchase.

ANSWER:
For maximum airflow the blades should be at least 12" from the ceiling so that the air can flow around them with little resistence. Some ceiling fans do have the option to reduce the clearance by either purchasing a flush mount adapter or shorter downrod (in the case Emerson ceiling fans, which is a 2" downrod). Choosing to install the fan with the reduced clearance option will in fact reduce the airflow significantly. However, building codes require that your fan blades be at least 7 feet from the floor, so if the standard downrod that is supplied with the fan will position the blades lower than that, the reduced clearance option may be required to meet code and give you enough headroom. Flushmount fans, often referred to as Hugger fans, are a necessary choice for ceilings that are lower than 8 feet and are generally not available in sizes larger than 52". With all that said, I cannot make a further recommendation without knowing the height of your ceiling. One of our ceiling fan experts will give you a call and help you find the best fans for your room.

(915) ID#8613 Posted: 8/20/2010 1:47:22 AM

QUESTION:
looking for several fans. large outdoor fan for a covered patio. hot climate, southern Texas. I also need three room fans (appox 12x12 rooms with 8ft ceilings) they are going into childrens room light paint on walls and tan ceiling. so not sure a white fan will work. also need one for a 10x11 guest room15x20 music room 9ft ceiling. would like to keep each one around $100-$150. can spend a bit more on the outdoor fan. already blocked and wired at all locations, no remotes. thankS

ANSWER:
Can you email me some pictures of your rooms? It will make it much easier for us to make solid recommendations. Email pictures to: gregt@hansenwholesale.com. Otherwise, please give us a call while you are viewing our website and one of our ceiling fan experts will walk you through the many options that are available and help you choose the best ceiling fans for each room.

(916) ID#8612 Posted: 8/20/2010 1:26:13 AM

QUESTION:
I have a Bahamas54 stock#CT2088 model C52-D I need a phone number for customer care . I have 1-888-567-3687 but its not answering.

ANSWER:
Sorry, I do not have access to a phone number for Avion. I have spent hours searching online in the past and found that there is not even a manufacturers website. This obviously means they do not want to be found, so it is no surprise that they do not answer their phone.

FYI: Avion ceiling fans are about the lowest quality fans coming out of China that are currently being sold in the USA. Places like Wal-Mart and K-Mart carry these fans and offer absolutely no service. If you are having problems with an Avion ceiling fan, you might as well discard it and by a new fan...hopefully from a higher quality brand like those you see on our website. Call us at 1-800-201-1193 during our business hours and we will be happy to talk to you about our ceiling fans.

(917) ID#8611 Posted: 8/19/2010 9:41:07 AM

QUESTION:
Do you sell a ceiling fan for a slanted ceilinng? I would like a short blade. The celing is roughly 8 feet at the height of the slant. Thanks.

ANSWER:
Virtually all of the ceiling fans on our website will hang from a slanted ceiling. The mounting hardware that is supplied with most ceiling fans is designed to handle ceilings angled up to 30 degrees. The exception to this rule are hugger or flushmounted ceiling fans, which must be installed on a flat ceiling. Please give us a call so we can help you find the best ceiling fans for your room.

(918) ID#8610 Posted: 8/19/2010 9:38:24 AM

QUESTION:
I have a never installed Sunbeam Gas Log Heater Model # UV-024. It is missing the three unattached logs (there is a large log that is attached to the main burner unit) and am also missing the embers. 24" Can I buy replacement logs for this model # even though Sunbeam no longer produces this product? Am I right to assume that I cannot use another brand's logs in this unit?

ANSWER:
Sunbeam is not a brand that we recommend or offer support for. It is a very low end brand that is sold mostly by mass merchants. You cannot replace your missing logs with any other logs than those that were made specifically for your gas log set. Using different shapes and sizes of logs that would be positioned differently over the burner system will most likely cause a ventless gas log to produce potentially dangerous exhaust...which makes them no longer ventless. You most likely will need to replace your entire ventless gas log set including the burner and logs.

(919) ID#8609 Posted: 8/19/2010 9:34:41 AM

QUESTION:
Why is a basic on off remote control more expensive than a variable flame remote and which would you recommend for a 30" vented gas log set on a g46 burner ? Thanks

ANSWER:
Peterson has done an excellent job of refining the variable flame remote control for their gas logs and was able to cut over $100 off the cost, so it is now less expensive than some of the on/off remote control options. I would definitely recommend the variable flame remote for a 30" vented gas log set with the G46 gas log burner system.

(920) ID#8608 Posted: 8/19/2010 9:30:48 AM

QUESTION:
I am looking for a replacement glass shade to match one that I have. It is frosted, tulip or leaf shape, with 4 petals that are 6", in between petals is 5". Do you have anything like that? Many of the shades on line do not have photos. Thanks for your help. Barbara

ANSWER:
Please email me a picture of your glass so that we can determine if we can get you a matching piece. Email pictures to: gregt@hansenwholesale.com

(921) ID#8607 Posted: 8/19/2010 9:29:28 AM

QUESTION:
The glass shade on our ceiling fan light fell and shattered. The diameter is 9 and three quarter inches. The depth is 1 and one quarter inches. Do you have a replacement?

ANSWER:
To help you find replacement glass for your ceiling fan, we must know the brand and model of the ceiling fan. If the light fixture was purchased separately from the ceiling fan, then we must know the model number of the light fixture as well. Please get that information and then give us a call.

(922) ID#8606 Posted: 8/18/2010 10:29:54 AM

QUESTION:
Can you get a brighter led light to replace what comes with it? This in on the Hunter eco fan #25120. Thank you.

ANSWER:
You cannot change the light fixture that is included with the Hunter Eco Air ceiling fan. The whole intent of the Eco Air ceiling fan is to be very Energy Efficient. The 9 Watt LED light fixture produces about as much light as a single frosted incandescent bulb...which is not very much light. In this case, the light fixture is designed to be used as supplemental lighting, so do not anticipate that the fan will light an entire room. The 9 Watt light fixture provides huge energy savings compared to other fans that use nearly 200 Watts.

(923) ID#8605 Posted: 8/17/2010 12:59:12 PM

QUESTION:
Follow-up to question #8597. Given that the 500 sq ft room is essentially square, can you provide guidelines for placement of two fans in the room? Thanks. P.S. I am actually considering the Emerson Eco, which has about the same ceiling-to-blade distance as the Minka Aire Concept II you recommended. My celing is actually 93", a little higher than I thought.

ANSWER:
When installing multiple ceiling fans in a single room, you want the ceiling fans positioned equidistantly from each other and from the walls. To determine the position of each fan, simply divide the space into equal areas based on the number of fans to be installed. Each fan then needs to be placed in the center of each area. So, for 2 fans...just cut the room in half and install each fan in the center of each halved space. If the room is rectangular, cut the room in half at the center of the longer wall. You will find a diagram and more information here: <(Old Link Disabled): "/ceilingfans/multiple-ceiling-fan-positioning.asp" title="How to Position 2 Ceiling Fans in a Room">How to Position 2 Ceiling Fans in a Room

Here is a link to the super efficient <(Old Link Disabled): "/ceilingfans/reviews/emerson_midway_eco.asp" title="Emerson Midway Eco Ceiling Fan">Emerson Midway Eco Ceiling Fan mentioned in the posted question.

(924) ID#8604 Posted: 8/17/2010 12:35:59 PM

QUESTION:
My old fan of thirty years has an electrical growl each rotation. I was told if you dont have the correct switch or wired properly the growl is there. Is this true? can tou tell me the correct wiring diagram. Or is it something else.

ANSWER:
If you do not wire a ceiling fan properly, it will not work at all and will most likely short out and throw a breaker, so the way your fan is wired is certainly not the reason it is making noise. If you have a dimmer switch on the wall that you are using to control your fan, that will introduce a humming noise that will worsen over time and eventually cause permanent damage to the windings in the motor. That damage can eventually cause your fan to produce a growling sound on each rotation. The same issue can be caused by using a control that is not designed specifically for ceiling fans or that is underrated for the amperage of your fan. If you own a Cast Iron Hunter Original ceiling fan, it probably just needs oil. It is also quite likely that after 30 years, your motor is just worn out and it is time buy a new fan. If you can tell me what brand and model of fan you own, I may be able to give you more specific information. If you email me a picture of your ceiling fan, I may be able to identify it. Email pictures to: gregt@hansenwholesale.com

(925) ID#8603 Posted: 8/17/2010 12:26:18 PM

QUESTION:
Does it woble? I have a 9ft ceiling and I plan to use a 12" down rod

ANSWER:
The Hunter Royal Palm is a good quality ceiling fan that can in fact be balanced during installation so that it does not wobble. Keep in mind that most ceiling fans will wobble if they are not properly installed and part of the installation process is balancing the fan blades. There are a few higher quality ceiling fans (for about 2 times the price) that do not require balancing during installation, and there are quite a few lesser quality fans that cannot ever be balanced.

(926) ID#8602 Posted: 8/17/2010 11:57:57 AM

QUESTION:
Ceiling fan -lights work but fan does not turn- any ideas to fix?

ANSWER:
Your question was submitted in our Harbor Breeze ceiling fan forum. As stated in this forum, we do not offer support for Harbor Breeze ceiling fans. Harbor Breeze is the house brand for Lowes, so any problems you are having with a Harbor Breeze ceiling fan needs to be taken up with Lowes. With that being said, it is not uncommon for fans sold at home centers and other mass merchants to have problems like yours...the quality control for fans like these that are mass produced in China and imported directly by mass merchants is typically very poor, which is why there are so many similar questions posted here on our website. My recommendation is to replace the fan with one of better quality. I would also suggest that you call our ceiling fan experts before you replace your fan so that you can get a better idea as to what the differences are between the various brands and models of ceiling fans that are on the market and make a more informed buying decision. If the fan you own is not a Harbor Breeze fan, please let me know the brand and model number of your fan as well as where you purchased it and how old it is.

(927) ID#8601 Posted: 8/17/2010 11:41:50 AM

QUESTION:
iS THIS FAN AVAILABLE WITH WHITE BLADES?

ANSWER:
Unfortunately, Hunter does not offer blade options for their ceiling fans (with a few exceptions), so the Covent Garden is only available with the reversible Cherry/Dark Walnut blades that are included in the box. I would recommend taking a look at the <(Old Link Disabled): "/ceilingfans/emerson/model.asp?ProdNo=CF4500AB" title="Emerson Crown Ceiling Fan">Emerson Crown Ceiling Fan Model CF4500AB, which is a similar style ceiling fan that does not come with blades or lights, so you can choose from dozens of blade finishes (white being one) as well as many different light fixtures to customize the fan however you like.

(928) ID#8600 Posted: 8/17/2010 11:24:02 AM

QUESTION:
We have 2 Concept II fans in rooms that are on different floors. When we use the wall mounted or hand held control for either one, it also causes the other to turn on or off. Is there a way to make the control operate only the fan in the room? Thanks

ANSWER:
You need to change the dip switches on the remote transmitter and receiver to a different setting on one of your ceiling fans. The dip switches control the frequency at which the fan operates. Right now, your two ceiling fans are operating on the same frequency. Refer to the <(Old Link Disabled): "http://minkagroup.net/Admin/UploadFiles/F518-English.pdf" target="_blank">Minka Aire Concept II Owners Manual for specific instructions on changing the dip switches.

(929) ID#8599 Posted: 8/16/2010 3:08:15 PM

QUESTION:
do ceilig fan blades lose their pitch over time?

ANSWER:
The blade holders and blades may tend to sag with a poorly made ceiling fan...which can adversely affect the pitch. Fans that have such problems are generally lower quality fans that are sold at home centers and hardware stores. Higher quality fans in the $300 + price range will not have this problem.

(930) ID#8598 Posted: 8/16/2010 3:03:27 PM

QUESTION:
can you hook up a fan to a extention cord so it can be pluged in if yes then how

ANSWER:
Hooking up a ceiling fan to an extension cord does not meet building codes. You need to hire an electrician to run wiring to a junction box in order to install a ceiling fan.

(931) ID#8597 Posted: 8/16/2010 3:00:43 PM

QUESTION:
Is this fan a good choice for a 500 sq ft room? The room is essentially a square with lowish (7.5 ft) ceilings. Or would I be better off with 2 smaller fans? Thanks.

ANSWER:
The Hunter Stockbridge is a great ceiling fan for a 500 sq ft room, but your ceilings are simply too low for this fan to be appropriate. I would suggest you use two 52" flushmount ceiling fans so that you have better circulation and more headroom. I would recommend the <(Old Link Disabled): "http://www.hansenwholesale.com/ceilingfans/minkaaire/model.asp?ProdNo=F519-ORB" title="Minka Aire Concept II">Minka Aire Concept II Ceiling Fans for your application.

(932) ID#8596 Posted: 8/16/2010 2:57:48 PM

QUESTION:
Electricity feeding the porch is controlled by a switch which presently controls outdoor lighting. I will to feed the fan from the same switch so I assume I will need to control the fan from a remote control and not a wall switch. Is this possible? I am considering the Minka Aire Concept 52 I or II

ANSWER:
Not a problem..you can purchase a remote control separately that will operate the Minka Aire Concept I and II Wet Outdoor ceiling fans. Just click on the button for "Controls" on the product detail page of either fan and you will see the remote control option. Keep in mind that Minka Aire does not have a Wet rating on the remote transmitter, so you do not want to get it wet or leave it outside. So basically, store the remote transmitter indoors when you are not outside using it.

(933) ID#8595 Posted: 8/16/2010 2:54:21 PM

QUESTION:
We have a 20-yr old Cassablanca Slumber Three Delta II. The rubber flywheel disintegrated. Can it be replaced? Is it a DIY job? Is it worth the cost and trouble - or should we consider a new fan?

ANSWER:
The rubber flywheel can be replaced. It is not a DIY job as the piece is press fit onto the motor using special tools. You can either find a local Casablanca service center to fix your fan, or ship it directly to Casablanca for the repair. Your Casablanca Delta a very good quality fan that is worth repairing in my opinion. Casablanca has an excellent customer service and technical department that you can contact directly using this number: 1-888-227-2178. You can also find a local <(Old Link Disabled): "http://www.casablancafanco.com/locateservice.php" target="_blank" title="Casablanca Ceiling Fan Service">Casablanca Ceiling Fan Repair Center here!

(934) ID#8594 Posted: 8/16/2010 2:49:20 PM

QUESTION:
we want to purchase the Hunter Convent Gardens fan to hang over our kitchen table. We need a close to the ceiling down rod. Is there one available for this fan in a burnished brass finish?

ANSWER:
The Hunter Covent Garden ceiling fans come with a 3 position mounting system, which means they can be flush mounted (without a downrod), mounted using the standard downrod, or a longer downrod can be added. So, you can install the fan close to your ceiling without purchasing any additional hardware.

(935) ID#8593 Posted: 8/16/2010 2:40:10 PM

QUESTION:
Do you offer wholesale pricing? If so what information do you need from me?

ANSWER:
We do offer wholesale pricing to those who qualify. Please call our Trade department for details at: 1-800-365-3267 or fill out our online <(Old Link Disabled): "/request_Trade2005.asp" title="Trade Account Request Form">Trade Account Request Form

(936) ID#8592 Posted: 8/16/2010 2:36:03 PM

QUESTION:
I got this ceiling from a friend that was moving, but she did not give me the remote-control. I have the fixture, but can not use the fan. Will you please tell me where I can get the remote and will it work without the wall unit. Thank you.

ANSWER:
Here are links to order the remote and wall controls for a Minka Aire Viper online:

  • <(Old Link Disabled): "/model.asp?ModelNo=RC213&Mfg=MF" title="Minka Aire RC213 Remote Control">Minka Aire RC213 Remote Control
  • <(Old Link Disabled): "/model.asp?ModelNo=WC213&Mfg=MF" title="Minka Aire WC213 Wall Control">Minka Aire WC213 Wall Control


You can use the Remote Control and Wall Control separately or both controls in conjunction with each other.

(937) ID#8591 Posted: 8/16/2010 2:32:38 PM

QUESTION:
I need a brass handle for what I think may be a Pilgrim screen. The brass plates that hold the two handles (one is missing) are about 4.25" x .75", and the distance between the balls that hold the ends of the handles is 3.5". Can I buy a handle?

ANSWER:
Possibly. Please email me a picture of your screen so that I can see if I can identify it. Email to: gregt@hansenwholesale.com

(938) ID#8590 Posted: 8/16/2010 2:31:35 PM

QUESTION:
Hi I live in Curacao , over a couple of months we move back to Holland , we are very interested in 2 ceiling fan ; MINKA AIRE GAUGUIN F581 BG - Bahama Beige and kids HUNTER DREAMLAND 23781 complete. What we woulld like to know is are these fan also available in 220 volt to take to Holland??? if so I would love to place an order with you, please let me know asap , Regards,

ANSWER:
No, the fans you are considering are not available in 220 volt versions. Please use this link for: <(Old Link Disabled): "/ceilingfans/220volt.asp" title="220Volt Ceiling Fans">220Volt Ceiling Fans

(939) ID#8589 Posted: 8/16/2010 2:25:11 PM

QUESTION:
I am wanting to install a ceiling fan in an out door alfresco area, rain is not an issue as it is all under cover but it will be open the wind on 3 sides, will any out door fan be able to cope with windy conditions or do i need to get one with a special mounting bracket?

ANSWER:
There are no ceiling fan manufacturers that make outdoor ceiling fans specifically for windy areas. This is an issue that I have personally discussed with several ceiling fan manufacturers over the years, but none have listened to my suggestion. The most common problem that high winds cause with ceiling fans is the blades break off the fan...or end up severely bent or twisted. It is the metal part that holds the blades (called the blade iron) that is the culprit. So the best outdoor fans for windy areas are those that do not have metal blade holders, but have the blades mounted directly into the fan body. The Minka Aire <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F577-WH" title="Minka Aire Concept I Wet Outdoor Ceiling Fans">Minka Aire Concept I Wet Standard Mount Ceiling Fan and the <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=F574-WH" title="Minka Aire Concept II Outdoor Wet Ceiling Fan">Minka Aire Concept II Wet Flushmount Ceiling Fan. Both of these ceiling fans are best suited for outdoor windy locations. Please call for other options.

(940) ID#8588 Posted: 8/16/2010 2:14:43 PM

QUESTION:
I want to replace a ceiling fan in a small room. The fan that is there now fits fine so I want to replace it with one the same size. How do I measure the fan? Do I measure blade tip to blade tip? Or each blade from tip to metal bracket? For example a 48" fan is 48" from where to where? Thanks. Barry Sanders

ANSWER:
Ceiling fan sizes are the measure of the overall diameter of the blade sweep. If you have a 4 blade fan, then just measure from blade tip to blade tip. If you have a 5 blade fan, you cannot measure from blade tip to blade tip because none of the blades are in line with each other. If this is the case, measure the radius of the fan, which is the distance from one blade tip to the center of the fan body. Multiply the radius by 2 and you will have the size of your fan.

(941) ID#8587 Posted: 8/16/2010 2:10:42 PM

QUESTION:
I need replacement glass for my Craftmade Solo Ceiling Fan. I purchased my fan almost 10 years ago. How can I order the replacement glass?

ANSWER:
We can supply you with a replacement globe for your Craftmade Solo ceiling fan. Please give us a call and we will be happy to take care of you over the phone.

(942) ID#8586 Posted: 8/16/2010 2:09:45 PM

QUESTION:
I am looking to purchase the remote control to this fan. We moved and I cannot locate this - is it possible to purchase separately from the fan?

ANSWER:
You can purchase the Minka Aire RC212 remote control separately for the Acero ceiling fan using this link: <(Old Link Disabled): "/model.asp?ModelNo=RC212&Mfg=MF" title="Minka Aire RC212 Remote Control">Minka Aire RC212 Remote Control. Or just give us a call.

(943) ID#8585 Posted: 8/16/2010 2:07:44 PM

QUESTION:
Installing fans in a house that was totally rehabbed. Have light switch wired to the ceiling. Will this switch control the fan or do I have to purchase additional controls (no lights). Thanks

ANSWER:
If you wish to control a ceiling fan from a wall switch, then you need to have a ceiling fan speed control rather than an on/off light switch. Please call us so we can help you select the perfect fans for your home and get you the controls that are appropriate for the fans you choose.

(944) ID#8584 Posted: 8/16/2010 2:06:18 PM

QUESTION:
Looking for the talon fan

ANSWER:
The Hunter Talon ceiling fan model 20731 is only sold at Lowes under special contract with Hunter. It is not a model that we recommend as there have been reports of difficulties with the light fixture. Hunter also used a downgraded motor in the fan to keep the price range down to a level that Lowes is comfortable with, therefore the fan only produces 4269 CFM, which is below our standards of performance. It appears that Lowes is out of stock on this model and it is questionable as to whether they will replenish their inventory...or even bring it back next summer. Please call us so we can help you find a better alternative as we have quite a few ceiling fans that are similar in style, but far better quality.

(945) ID#8583 Posted: 8/16/2010 1:55:26 PM

QUESTION:
I have a smaoll cottage and I would like to stay in it in the winter. I need a 24" propane fireplace log for around $150. Can you help me? Pam

ANSWER:
We can certainly get you the best deal on propane gas logs for your cottage, but there are no propane operated gas logs in the $150 price range. Propane gas logs require that you have a safety pilot, and just the pilot mechanisms alone are over $100.00...without a burner or logs, so the $150 price range is simply not attainable. Please give us a call so we can go over your options and get you the the lowest price possible on a gas log set that will meet your needs.

(946) ID#8582 Posted: 8/16/2010 1:49:15 PM

QUESTION:
Do you happen to still have a Victorian in Bright Brass with Inteli-touch in stock? I know it is discontinued.

ANSWER:
Sorry, we sold out of Bright Brass Victorian fans quite some time ago. They were discontinued about 4 years ago, so it is unlikely that you will be able to find one in stock anywhere. Casablanca still produces the Victorian ceiling fans, but only in Antique Brass (model 6344T) and Oil Rubbed Bronze (model 6373T). There are other fans on the market that look very similar to the Casablanca Victorian that are available in a Polished Brass finish, but none have controls like the Inteli-Touch control. Please give us a call if you would like to explore these possibilities.

(947) ID#8581 Posted: 8/16/2010 1:39:14 PM

QUESTION:
Need (3) Hugger Fans and (1) with 3" rod. Standard sizes; wall controls; no lights. Color White. Quiet operation important

ANSWER:
I would recommend the Minka Aire Concept I and Concept II fans for your application, providing you can use a simple sleek style ceiling fan. These fans will compliment each other in both flush mount and standard mount styles. The Minka Aire Concept ceiling fans run smooth and quiet. They do in fact include lights, but they include a bottom cap that allows you to install them without the light. Although they come with a hand held remote control, you can purchase compatible wall controls separately, so you can use both the included remote control and wall control in conjunction to operate the fans (or just use the wall control if you prefer).

Both models are available in 52" and 44" sizes. Here are links to each model in white:

  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F517-WH" title="F517-WH 52 inch Minka Aire Concept I White">F517-WH 52" Minka Aire Concept I White (standard mount)
  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F516-WH" title="F516-WH 44 inch Minka Aire Concept I White">F516-WH 44" Minka Aire Concept I White (standard mount)
  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F519-WH" title="F519-WH 52 inch Minka Aire Concept II White">F519-WH 52" Minka Aire Concept II White (flushmount)
  • <(Old Link Disabled): "/ceilingfans/minkaaire/model.asp?ProdNo=F518-WH" title="F518-WH 44 inch Minka Aire Concept II White">F518-WH 44" Minka Aire Concept II White (flushmount)


If these do not fit your style or budget, we do have quite a few other ceiling fans that meet your requirements, so please call us if you wish to discuss other options.

(948) ID#8580 Posted: 8/14/2010 11:47:03 AM

QUESTION:
I need a longer down rod for a sharply angled great room ceiling since the radius of 36 and the longest down rod of 36 will hit ceiling What are my options ?? can I get a 48 " or 52 " downrod ...fixture plate on ceiling is 12" from floor ready to buy 8 fans within 10 days for new house ....all remote all with lights ...all need to be similar to this one Hunter Fellini 72 in. Model 28614

ANSWER:
Hunter does not make downrods in the Brushed Cocoa finish longer than 36". So in cases such as yours, we recommend using a flat black downrod since it is neutral and will look fine with any darker finished Hunter ceiling fan. Flat Black downrods are available in 12" increments up to 72". If your ceiling is angled more than 30 degrees, you are also going to need a matching sloped ceiling adapter as well, unless you have built a flat spot in the ceiling where each fan will hang. Here are links to order these items separately:

  • <(Old Link Disabled): "/model.asp?ModelNo=25148&Mfg=HU" title="48 inch Hunter Flat Black Downrod Model 25149">48 " Hunter Flat Black Downrod Model 25148
  • <(Old Link Disabled): "/model.asp?ModelNo=25149&Mfg=HU" title="60 inch Hunter Flat Black Downrod Model 25149">60 " Hunter Flat Black Downrod Model 25149
  • <(Old Link Disabled): "/model.asp?ModelNo=22174-BK&Mfg=HU" title="Hunter Sloped Ceiling Adapter in Flat Black">Hunter Sloped Ceiling Adapter in Flat Black Model 22174-BK


I would suggest that you call us to place your order to make sure you get everything you need.

(949) ID#8579 Posted: 8/14/2010 11:23:26 AM

QUESTION:
we have Casablanca fan serial BW0409 model 14004D Lady Delta that we purchased in 1988 It works great but we need to replace the light fixture....the color is antique brass with leaded glass which are still in great condition do not know what light fixture models will fit it or if we can even get one to fit it anymore we searched your site and narrowed it down to Casablanca Light Fixture Model K4S but not sure how to purchase one or how much they are can you help?

ANSWER:
The K4S light fixture will fit your old Casablanca Lady Delta ceiling fan. It is most likely the exact same fixture you purchased originally. It was a very popular choice with Lady Delta ceiling fans when they were in production due to the compact design. The correct model number for the fixture in antique brass is K4S-4. You can call us to order the fixture, or use this link to get the price and order it online: <(Old Link Disabled): "/model.asp?ModelNo=K4S-11&Mfg=CA" title="Casablanca K4S-4 Light Fixture">Casablanca K4S-4 Light Fixture.

(950) ID#8578 Posted: 8/13/2010 9:25:48 AM

QUESTION:
Is there any discount on purchasing up to 7 of these units?

ANSWER:
Unfortunately, you did not leave a model number for the items you are referring to, so I cannot say explicitly. Please call us so we can discuss your needs and determine if you qualify for quantity discounts.

(951) ID#8577 Posted: 8/12/2010 5:18:00 PM

QUESTION:
I need a fan - no light, no remote - that is traditional in style. I saw The Savoy by Hunter in an antique brass finish with rosewood blades, 52 inches, that I would like but you do not have it. Do you have a similar fan for sale? It is for a 19 X 19 formal dining room with a slightly vaulted ceiling. Thank you.

ANSWER:
We do have the <(Old Link Disabled): "/ceilingfans/hunter/model.asp?ProdNo=20510" title="20510 Hunter Savoy in Antique Brass">20510 Hunter Savoy in Antique Brass available on our website. However, the traditional style ceiling fan we recommend the most is the <(Old Link Disabled): "/ceilingfans/model.asp?ProdNo=6644G" title="Casablanca Panama Model 6644G">Casablanca Panama Model 6644G. The Panama has a much higher quality motor, moves more air and will provide better overall performance over the years. Use the links in the paragraph to view and compare the 2 ceiling fans.

(952) ID#8576 Posted: 8/12/2010 1:22:23 PM

QUESTION:
I have a large bedroom addition, with an L shaped loft under a cape cod "cathedral height" ceiling. I want a couple of small fans in the loft area and another under the loft (over the bed) and a large fan dropped down from the catherdral ceiling over the "open area". How do I sort to find ceiling fans that come in mulitple sizes with the same design-appearance? The large ceiling fan will drop down near the loft railing... clearance requirements?

ANSWER:
If you want ceiling fans that match in different locations throughout your home that require different sizes, use this link to display <(Old Link Disabled): "/ceilingfans/fansearch.asp?MultipleSizes=ON" title="Ceiling Fans That Come In Multiple Sizes">Ceiling Fans That Come In Multiple Sizes. You will see the sizes each fan comes in listed within each result. Once you click on any fan that you like, you will be able to select from various blade options to change the size and finish of the blades that you wish to order with your fan. You can use the filters on the left of the page to further narrow your search. In cases like yours, we suggest that you call us so we can help you narrow down your options quickly.

(953) ID#8575 Posted: 8/12/2010 12:23:22 PM

QUESTION:
Will the LKE113-RP3802 light fixture kit fit on the Hunter St Michaels Egyptian Bronze 28419 flush mount fan, and do you suggest the oiled bronze or the European bronze?

ANSWER:
We do not recommend using light fixtures made by one brand on a different brand of ceiling fan because they are not always compatible and doing so will void the warranty of your ceiling fan. Hunter is a prime example because they have their own proprietary way of attaching light fixtures to their fans, so other brands simply will not work. Even more, finishes rarely match between brands. For example: The polished brass finish that Hunter produces is substantially darker and has less yellow than all other brands, so it looks completely different and will not match any other polished brass finish. The same holds true for other finishes such as antique brass, brushed nickel and bronze colors. So the answer is no, you cannot use a Craftmade LKE113-RP3802 light fixture on the Hunter St. Michaels ceiling fan. Stick with a Hunter light fixture.

(954) ID#8574 Posted: 8/12/2010 9:01:48 AM

QUESTION:
Where are Dagan fireplace tools made...USA?

ANSWER:
All Dagan fireplace accessories are made in China. Dagan was in fact one of the first USA companies to begin importing fireplace accessories from China, so they have long standing relationships with Chinese manufacturers, which enables them to get the highest quality products possible out of China at the lowest cost. Over the 25 years that I have been in the fireplace business, I have seen how mass merchants who import products directly from China have affected the many small USA companies that made fireplace accessories in the past. Almost all of the USA fireplace manufacturers have gone out of business...and those who have survived have either moved their entire manufacturing to China, or produce mostly custom made products that simply cannot be made overseas.

The most notable surviving USA fireplace accessory manufacturer is <(Old Link Disabled): "/home-fireplaces/search.asp?MfgCode=PW" title="Portland Willamette Fireplace Accessories">Portland Willamette. Portland Willamette specializes in custom made fireplace doors and screens and offers a wide variety of customized fireplace tools and other accessories to match. Most of their products are made of solid brass or forged steel and the quality is definitely superior, but 2 or 3 times the price of Chinese imports.

Unfortunately, they do not offer hand forged wrought iron pieces like the AHF222 Dagan toolset you saw on our site because the quality that Dagan has been able to produce in China has improved dramatically over the lasts 10 years. Similar firesets made in the USA would sell for $800 to $1500 compared to comparable quality sets that Dagan sells for $100 to $300. Portland Willamette wisely chooses not to compete in that arena.

Here is a link to: <(Old Link Disabled): "/home-fireplaces/search.asp?MfgCode=PW" title="Portland Willamette Fireplace Accessories Made in the USA">Portland Willamette Fireplace Accessories Made in the USA

(955) ID#8573 Posted: 8/11/2010 12:19:38 PM

QUESTION:
I need a mounting plate (the part that goes on the ceiling and then the motor clips onto it) for a homestead Model HC5000 56chippendale mfr # 5A0-0040. Also the part # for flywheel. Thnaks

ANSWER:
Homestead has been out of business for quite a few years, so do not have access to replacement parts for Homestead ceiling fans.

(956) ID#8572 Posted: 8/11/2010 9:03:28 AM

QUESTION:
Need guidance. I would like to install a WET ceiling fan underneath my carport. I live in the south, extreme heat, and high humidity. I would like an Emerson motor (hear they last for a lifetime), with a 15 or 16 pitch. Dark brown in color. Also, if the fan does not come with a WET light, could you recommend one? Does it come with the option of a fan switch or remote control? Looking for superior quality, long lasting in the deep south region of the USA.

ANSWER:
When it comes to Emerson, I would recommend the <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=EM&ProdNo=CF654ORB" title="Emerson Sea Breeze Wet Rated Outdoor Ceiling Fan">Emerson Sea Breeze Wet Rated Outdoor Ceiling Fan model CF654ORB in Oil Rubbed Bronze. The Sea Breeze has a 188mm x 12mm Motor with a 14 degree blade pitch and moves 6,492 CFM of airflow, which is the most air produced by any Emerson WET rated outdoor ceiling fan. They do not have a model with a steeper blade pitch that outperforms this fan. It is also ENERGY STAR qualified, so it is quite efficient.

It does not come with a light fixture so you will need to add one. Click on the link above to get to the Sea Breeze page then click on the button for "Lights" and look for these 2 light fixtures: LK46ORB or LK54ORB which are WET rated. They also have a "Wet Location Plate" model WLP100-ORB that allows you to convert all of the Bowl style light fixtures ranging from LK70 to LK83 into WET location lights. The WLP100 is not on our site at this time, so you will need to call us if you wish to order any of those light fixtures.

<(Old Link Disabled): "/ceilingfans/model.asp?Mfg=CA&ProdNo=C19500K-ADK" title="Casablanca Heritage">The best quality and highest performing WET rated outdoor ceiling fan is the Casablanca Heritage, which has the powerful XRT200 Casablanca fan motor and generates 6,736 CFM. Everything about the Heritage fan is of superior quality to all outdoor ceiling fans, so I would suggest you take a look at it. It is a 60" fan and is one of our best sellers. You can see all of our <(Old Link Disabled): "/ceilingfans/fansearch.asp?currPage=1&xPage=30&sbType=Wet" title="Best Outdoor Ceiling Fans">WET rated outdoor ceiling fans listed by highest quality and best performance here!

(957) ID#8571 Posted: 8/11/2010 8:50:13 AM

QUESTION:
I have a direct line and am wondering how the three speeds are controlled if no remote is included?

ANSWER:
Because Modern Fan Company does not include any type of control with the Cirrus Hugger, you must choose a control. Click on the button for controls that is beneath the picture of the fan on the details page to select an appropriate control or give us a call and we will be happy to help you choose one.

(958) ID#8570 Posted: 8/11/2010 8:47:41 AM

QUESTION:
WE ARE INTERESTED IN THIS FAN FOR OUR BEDROOM= CEILING HEIGHT IS ONLY 8 FOOT - IT IS PERFECT OTHERWISE!

ANSWER:
When you post a question while viewing your shopping cart, we have no idea which products you are referring to. Please re-post your question with a brand and model number so that we can help you.

(959) ID#8569 Posted: 8/11/2010 8:45:09 AM

QUESTION:
I have a ceiling fan, I have no idea what brand it is. It was here when I moved in, but I liked it so I never changed it. However, recently the dimmer bulbs have gone out, and they are above the blades. All the info I have on it is what the sticker on the top of it says; Model No. CCG-41 .75AMPS, 120V 60HZ 85W. I have no idea how to replace the bulbs and I am quite frustrated, as I use those dimmer lights frequently.

ANSWER:
Pretty sure the ceiling fan you own is a Harbor Breeze model based on a question posted from a previous visitor. Harbor Breeze ceiling fans are sold only by Lowes. Unfortunately, we do not have access to their instruction manuals, so you will need to see if they can help you.

(960) ID#8568 Posted: 8/11/2010 8:41:53 AM

QUESTION:
for Montecarlo Mach One Ceiling Fan Model 3MO52TMO-L, does the remote control have dimming control for the lighting or does it only control on and off?

ANSWER:
The remote control for the Mach one ceiling fans has a full range light dimmer as well as on and off.

(961) ID#8567 Posted: 8/10/2010 5:41:34 PM

QUESTION:
I am wanting to install a new ceiling fan in a very small room. The light fixture is very close to the ceiling vent. Is there a recommended clearance from a AC vent in the ceiling to the center of a ceiling fan?

ANSWER:
Good question...for which I do not have a definitive answer because none of the major ceiling fan manufacturers have addressed this issue in any publication that I am aware of. So left to my own logic and experience, I will say this: Air blowing down from the AC vent onto the fan blades will cause the fan to wobble, so the fan needs to be far enough away to prevent that from happening (how far being your question). I am going to suggest that an additional clearance of 24" would be adequate. So in order to calculate the distance to the center of the fan from the vent, you need to first know the radius of the blade sweep, which is half of the overall blade span. So, for a 44" fan such as the Minka Aire Concept II that you are considering, the center of the fan should be about 46" from the edge of the vent...that is half the blade span of 44" is 22" plus an extra 24" clearance. Logic would say that if you have vents that angle outward and have a very powerful air conditioning fan, you may want to add even more than 24", whereas if your vents blow directly downward, you can most likely allow less than 24".

(962) ID#8566 Posted: 8/10/2010 4:23:44 PM

QUESTION:
Casablanca Brescia - does light fixture CA KG210 fit? The lights listed for the Panama model and Brescia are the same except for this one. Thanks, Sally

ANSWER:
The KG210 is NOT compatible with the Casablanca Brescia ceiling fans as indicated on our website. Although I cannot say exactly what the issue is, the Casablanca catalog has a compatibility chart that specifically indicates that it will not work.

(963) ID#8565 Posted: 8/10/2010 12:34:40 PM

QUESTION:
My wife and I are having discussions about whether or not we should leave the ceiling fans on all the time during the heat of the Texaa summer. She tinnks leaving therm on all the time will help keeping the house cooler. Our air conditiong has trouble keeping up on the 100 degree day. I say that we should only turn the them on whern we are home. The fans dont cook the air they just create wind chill so we are more comfortabel while we are home. Any comments would be helpful

ANSWER:
Ceiling fans do cool you off by creating a wind chill effect, so if that was the only factor to consider, there would be no need to leave them on when you are not at home (or in the room). The EPA actually requires EVERY ceiling fan manufacturer to add this statement on the packaging of all ENERGY STAR qualified ceiling fans: "Money-Saving Top: Turn off fan when leaving room". This statement from the US government would seem to substantiate your point of view. Even more, it suggests that you should not run a ceiling fan if you are not in the room where it is located, since the wind-chill effect is not generated outside that room.

Makes sense right? If I left it with that, you would have your definitive answer. Unfortunately, my own life experience tells me (the so call ceiling fan expert) that the answer is not so black and white.

When it is uncomfortably warm, my wife and I both agree that we are more comfortable when we leave our ceiling fans on all day (throughout the house), even when we are not at home. We do not have air conditioning in our 1926 Tudor style home (aside from a rarely used window unit) and we find that our house seems very "Stuffy" if we do not leave the fans on. When it is warm, we leave some windows open and the ceiling fans help circulate the air in and out of the house so it does not become stale. When the air temperature inside the home is higher than it is outside, the ceiling fans actually do help lower the ambient temperature by bringing in cooler air. When it is just too hot, we close the windows and turn on the window air conditioner. So in addition to the wind chill effect, the ceiling fans help move the air throughout the house, so the cool air from the window unit gets circulated beyond the room in which it is located. We also have several pets that stay indoors, so we like to help them stay more comfortable by leaving the fans on (we never know which room they will be in at any given time). In cases such as ours, it is important to have high quality super efficient ceiling fans, such as the <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=EM&ProdNo=CF955WW" title="Emerson Midway Eco">Emerson Midway Eco, which costs only $.003 per hour to operate (that is not a typo...it is 3/10 of one cent...not 3 cents). With fans like this, the cost to leave them on 24/7 is almost nothing, and they are built to last a lifetime even with such abuse.

Your case may be quite different depending on the insulation in your home and the functionality of your air conditioning...although the cost to operate your air conditioner is quite a bit more than $.003/hour (per ceiling fan).

(964) ID#8564 Posted: 8/10/2010 11:58:29 AM

QUESTION:
I am looking for a Real Fyre Gas Log Set model G46-24 (Split Oak) Do you carry this model and what would be the price shipped either to Canada or Washington State? Thank you in advance for your reply

ANSWER:
We do carry the R. H. Peterson Split Oak gas logs with the G46 burner system and shipping is FREE to Washington. We can ship directly to Canada, but would need your address in order to quote a shipping rate. The price will depend on the type of control that you select for the G46 burner system. Here is a link to the most basic model, which has the manual SPK on/off control. You can choose other options on that page: <(Old Link Disabled): "/fireplace/gaslogs/vented/model.asp?SetModel=PL-SG46-24SPK" title="Peterson Split Oak Gas Logs with G46 Burner">SG46-24SPK Peterson Split Oak Gas Logs with G46 Burner

(965) ID#8563 Posted: 8/10/2010 11:50:28 AM

QUESTION:
Can this fan be operated via a wall switch or only with the remote control.

ANSWER:
There is no wall control option for the Hunter Lugano ceiling fans, so they can only be operated by the remote control that comes with the fan. If you must have a fan that operates from a wall control, you may want to consider the <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=CA&ProdNo=3245T" title="3245T Casablanca Stealth Ceiling Fans">3245T Casablanca Stealth Ceiling Fans which includes a 6 speed wall control and is available in the same motor and blade finish combination as the Lugano. The Stealth is a bit more pricey because it is a much higher quality fan and has more features.

(966) ID#8562 Posted: 8/10/2010 11:40:27 AM

QUESTION:
I want a flush mount 44-48" ceiling fan with black blades and with steel or nickle finsih

ANSWER:
Flushmount ceiling fans in brushed nickel with black blades are a rare breed among all ceiling fan manufacturers, so your choices are vastly limited...hence the reason you are having a hard time finding one. I have 3 choices for you:

  1. <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=CA" title="Casablanca Isotope 44">C35G45H - Casablanca Isotope 44
    The Isotope is certainly the highest quality and best performing option. Although the fan comes in Brushed Nickel, the blades are in what is called Espresso finish, which is more of a brownish black. If you can get away with the finish of the blades, you will be far more satisfied with the performance of the Isotope compared to the second option.

  2. <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=ET&ProdNo=ELN42BC5" title="Ellington 42 Ceiling Fan">ELN42BC5 Ellington 42" Ceiling Fan
    The Ellington 42" ceiling fan is a standard mount fan that comes in Brushed Nickel with Black Blades. This fan includes a flushmount adaptor that takes the place of the downrod, so although it is not technically a flushmount ceiling fan, it mounts close to the ceiling. The difference in performance is dramatic though, so you will get substantially less airflow from this fan compared to the Casablanca Isotope.

  3. We may be able to offer other suggestions depending on the actual location where you are installing your fan, so please call us so we can help you further.

(967) ID#8561 Posted: 8/10/2010 11:20:08 AM

QUESTION:
Is the following fan in stock, Casablanca 7946D Lanai Ceiling Fan + (1) B722 Blades

ANSWER:
As of the time this question was posted, yes, we do have the Lanai 7946D ceiling fans in stock with the B722 blades that you desire.

(968) ID#8560 Posted: 8/10/2010 11:17:41 AM

QUESTION:
I am considering installing 2 of these fans on the ceiling of my deck outdoors at the lake. I get a lot of very strong wind off the lake. Can these fans withstand a lot of wind? A typical ceiling fan can not. The blades shear off at the point they connect to the fan.

ANSWER:
The Minka Aire Gyro ceiling fans are a great choice for outdoor locations where high winds are common because they do not have the normal blade irons that tend to break off. The construction is quite substantial and we have had good success with the durability of this fan.

(969) ID#8559 Posted: 8/10/2010 9:16:08 AM

QUESTION:
does this fan come with optional blades black with maple and can lights be added?

ANSWER:
Although you can add a light fixture to the Emerson Snugger ceiling fan, there are no blade options. Craftmade makes a similar fan where you can choose different blades (including black or maple) as well as add a light fixture. Here is a link: <(Old Link Disabled): "/ceilingfans/model.asp?Mfg=CF&ProdNo=FC52BN" title="Craftmade Contemporary Flushmount Ceiling Fan">Craftmade Contemporary Flushmount Ceiling Fan.

(970) ID#8558 Posted: 8/10/2010 9:10:23 AM

QUESTION:
I love my hunter fans; however, one makes a ticking noise that I have traced back to the pivot socket or support socket, - what can I use to lubericate this to eliminate this noise? Scot

ANSWER:
This usually occurs when a ceiling fan is out of balance. Read details about <(Old Link Disabled): "/ceilingfans/fanfaqs.asp#balance" title="HOw to balance a ceiling fan">How to Balance a Ceiling Fan.

(971) ID#8557 Posted: 8/10/2010 9:07:45 AM

QUESTION:
We are building a log home with a great room and wonder about he length of hte poles that come with ceiling fans. Can we buy longer poles so that we can hang ghe fans from the high beams? Thanks in advance for your assistance.

ANSWER:
Almost every ceiling fan on our website (aside from flushmount ceiling fans) can be installed with a longer downrod. If you look at the product details for any fan you will find a button below the picture that says "Downrods". Click on that to see the various length options as well as suggestions for the length needed depending on the height of the ceiling. You will also find details about the downrod(s) that are supplied with each fan. If you call us, we will save you some time and help you find everything you need quickly.

(972) ID#8556 Posted: 8/10/2010 9:04:41 AM

QUESTION:
Would it be possible to attach a ceiling fan to this fixture?

ANSWER:
Unfortunately you cannot use this semi-flush light fixture on any ceiling fan. Please give us a call and one of our Ceiling Fan experts will be happy to help you find a ceiling fan that has a similar style light fixture.

(973) ID#8555 Posted: 8/9/2010 4:11:02 PM

QUESTION:
i am looking for a CD52W ceiling fan in white

ANSWER:
CD52W is the model number for a Craftmade Contractors Design ceiling fan. Although it is not one of the recommended ceiling fans we display on our website, we do sell it. Please give us a call and we will be happy to sell it to you at our guaranteed lowest price.

(974) ID#8554 Posted: 8/9/2010 4:08:01 PM

QUESTION:
do you carry the model name CASWYCK ceiling fan??? looking to purchase one

ANSWER:
The Caswyck ceiling fan is a Hampton bay model which is not a fan that we supply or recommend. They are sold only by Home Depot...since Hampton Bay is their own house brand. Please give us a call so we can help you find a similar ceiling fan that is better quality.

(975) ID#8553 Posted: 8/9/2010 4:03:48 PM

QUESTION:
want to replace a 30" slope burner for my outdoor fireplace. Currently have burner made by Empire and have found out it should not have been installed outside. Do you carry a product that can withstand rain and the humidity of South Florida

ANSWER:
We have stainless steel gas log burners that are designed specifically for use outdoors. One of our gas log experts will give you a call and help you select the gas log burner that is best for your outdoor fireplace. Thanks for including your phone number, it makes things much easier.

(976) ID#8552 Posted: 8/9/2010 4:02:04 PM

QUESTION:
I have a 20 x 20 livingroom with 14 ft ceilings. It is wired with two ceiling boxes -- each spaced about 6 feet from opposing walls along the center line of the peaked ceiling. The boxes are wired together in a series down to one wall control. I am thinking of using two 42" fans, but I would like to know what you would recommend for controls.

ANSWER:
The wall controls that we would recommend depend on the brand and model of ceiling fans that you choose and whether or not they have lights. Also, based on your room size and ceiling height, I recommend using 50" to 54" ceiling fans. We will need to talk to you about these details in order to make any recommendations. Please give us a call.

(977) ID#8551 Posted: 8/9/2010 3:54:49 PM

QUESTION:
I will purchase a ceiling fan with lite kit. Can I install and not use the light

ANSWER:
If you purchase any one of our ceiling fans that comes with a light fixture, you can operate the ceiling fan without the light being on. If you are referring to a fan that comes with a light fixture but you want to install it without the light, then that depends on the fan. Some fans that have built-in lights also come with a bottom cap that is used when you want to install the fan without the light fixture, other models do not have such a cap. Since this applies only to specific models of ceiling fans, I suggest that you call us so that we can discuss this further and make sure the fan that you select best fits your needs.

(978) ID#8550 Posted: 8/9/2010 12:49:09 PM

QUESTION:
What is the country of manufacture of the emerson origami ceiling fan.

ANSWER:
There are NO ceiling fans being manufactured in the USA at this time. Although some fans are being made in other countries, almost all fans being sold in the USA are actually manufactured in China...Emerson fans included. Although we wish we could say otherwise, it is simply the current state of the industry. Keep in mind that Emerson is a good old USA company that has been around for over 100 years (since 1895). Their ceiling fans were originally made in the USA for the longest time until pressures from mass merchants forced them (and all other ceiling fan manufacturers) to begin producing their products overseas. Fortunately, Emerson is one of the few ceiling fan manufacturers that has their own quality control personnel on site at the factory that produces their fans, so you can still count on the quality and durability of their fans. Read this article for more info: <(Old Link Disabled): "/ceilingfans/ceilingfansmadeintheusa.asp" title="Ceiling Fans Made in the USA">Ceiling Fans Made in the USA?

(979) ID#8549 Posted: 8/9/2010 12:33:26 PM

QUESTION:
does running a ceiling fan connected to a regular light dimmer switch diminish its performance? Bought a house with dimmer switches in all rooms (little overboard--i know). Anyway, one room has a fan that does not perform well. Have read that regular dimmer switches should not be used with fan? So, wondering if replacing the dimmer with regular switch will increase performance of fan speed?

ANSWER:
A typical light dimmer works by pulsating the power, which is like turning a light switch on and off rapidly. Doing so will definitely damage an electrical motor...particularly the type used in ceiling fans. So, the answer is no...never hook a ceiling fan up directly to a light dimmer. However, changing out the dimmer switch to a normal toggle switch will not increase the performance of your fan, it will only prevent further damage from being done to the motor. If the fan is not moving enough air, it is more likely just a poorly designed or inexpensive ceiling fan that is weak to begin with. I would suggest replacing your ceiling fan with a better quality brand and model that is designed to produce lots of airflow. If you look at the various ceiling fans on our website, you can easily determine that some fans move lots more air than others by comparing the CFMs (Cubic feet per minute of airflow). Give us a call and we will be happy to help you find a better fan.

(980) ID#8548 Posted: 8/9/2010 12:25:29 PM

QUESTION:
I purchased the Sontera fan and had it installed. The fan operates o.k. Using the wall and built-in fan switches. However, Only the fan turn-on feature works using the remote control and that only if held in some overhead position for some period of time. No other remote feature works from any position. Any suggestions or remote replacement ideas?

ANSWER:
Try changing the dip switch settings in both the transmitter and receiver to a new setting (they must match). If this does not correct the issue, then contact Hunter Customer Service so they can help you trouble-shoot the problem and get your fan working properly. Here is the contact info: Hunter Customer Service at: 1-888-830-1326 or visit them online here: <(Old Link Disabled): "http://www.hunterfan.com/customer-care-center.aspx" title="Hunter Fan Company Customer Service" target="_blank">Hunter Online Customer Care. Had you purchased your fan from us, I would have our customer service department help you directly. Unfortunately, we do not have the wherewithal to offer that level of service to those who have purchased elsewhere