Ask the Expert Forum

QUESTION:
where can I find a ceiling fan kit for a Crest ceiling fan - the part says E77393, model L, - diameter 3.25

Response: Please refer to questions about Hampton Bay ceiling fans

QUESTION:
The ceiling fan remote is not working so we need to know if it can be replaced. The FCCID on the remote is OHQ8BT7078T Model # UO7078T. The fans are several years old. Probably bought at Home depot. Thanks

Response: Please refer to questions about Hampton Bay ceiling fans

QUESTION:
I am adding a light fixture to my F563-ORB fan which is already installed. I want the K33-ORB fixture and 3 of the 2358 glass shades. I cant seem to make your shopping cart do this...it seems to want to only sell me the shades if I buy another fan! How can I order just the light fixture and three shades? I am ready to buy. Help.

ANSWER:
Both items can be ordered from our site. Just enter the model number for the light fixture and glass into our search feature and the results will link to a page from which you can order them. You will need to search for them one at a time.

QUESTION:
Do you have Superior fireplace door part 36-ABF and how much are they. Would be shipped to zip code 66062.

ANSWER:
We do not sell the factory made doors for any fireplace since they are all very poorly crafted. We specialize in upgraded doors that are far better quality and have an abundance of style and finish options from which to choose. Please give us a call so we can go over the options for your Superior fireplace. If you can email me some pictures of your fireplace, it we can offer you he most appropriate suggestions based on how it is installed and what type of decor you have.

Email fireplace pictures to: gregt@hansenwholesale.com

QUESTION:
I have a casa vieja ceiling fan (silver-99(86896) with an lcd remote. The manual and remote clearly say to leave the wall switch on at all times and use remote only for fan and light operation. My child constantly turns the wall switch on and off even after I explain to her to leave it on at all times. My question is, Will this action possibly do damage to the capacitator or the receiver? Now when our wall switch is on, and light and fan should be off the fan continues to spin slowly and hum?

ANSWER:
Leaving the wall switch on at all times is simply in order to supply power to the fan so that it will operate when the remote is on. The fact that the fan continues to spin slowly and hum is likely a matter of the quality of the fan. You need to talk to someone at Lamps Plus about your issues since Casa Vieja fans are all made in China and imported directly by Lamps Plus...it is their own house brand.

QUESTION:
My ceiling fan is not working and I can't get my life offf. I have changed the batteries. what has gone wrong

ANSWER:
You probably need to replace the remote transmitter and/or receiver. Usually replacing both is the best idea. However, sometimes just changing the dip switches for both the transmitter and receiver will resolve the problem. I need to know what brand and model of fan you own, where it was purchased and how old it is in order to be of any further assistance.

QUESTION:
I recently purchased a Peterson See-Thru gas log set. My fireplace is quite deep and the 2 bags of Lava-Fyre Granules fall way short of covering a sufficient amount of the bottom of the fireplace. I will need probably 3 more bags to cover. I have not been able to find a listing for this item to purchase. Thank You, Rand E

ANSWER:
You can find the Peters fire granules here: Lava Rock Fyre Granules for Gas Logs

QUESTION:
I have a very large VENTLESS fireplace and need some very large logs to fill it. The front width is 59", the back width is 50" and the depth is 21". 6" forward from the back right corner there is a 16" copper tube (valved gas line) that comes out of the right wall. All walls are painted (flame-grade) masonry. While you are at it, I have a much smaller fireplace. to fill as well. 34" wide at the front, 27" wide at the back and 21" deep. Thanks and I look forward to hearing back from you.

ANSWER:
Ventless gas logs are not made for large fireplaces. The largest size you will find is 30". There is a 40,000 maximum BTU allowed for ventless logs, so anything larger than 30" is simply not feasible since you would need more than 80,000 BTUs just to have the flames come up high enough to be seen above the logs. If there is in fact no chimney for the fireplace, my suggestion would be to use a 30" ventless log and buy a large pair of andirons to fill the empty space. We will give you a call to discuss your options further.

QUESTION:
Hi, we love the flame through rocks concept, but we need it in a ventless insert. Can you help? They will go in two existing masonry fireplaces, but we are chopping down the chimney, thatwhy we have to have a ventless insert to stick in the existing fireplace. Local dealer wants $4,000 just for two logsets (glass-sets?). Can't do that

ANSWER:
It is simply not possible to create a ventless fire that burners through glass or rocks. The main reason is because when gas is burned through rocks or glass, it creates incomplete combustion, which generates carbon monoxide just like a real wood fire does. So you must have a chimney to vent the smoke from the home. For the same reason, most ventless gas logs have flames that do not actually touch the logs. If you look closely at the way they burn, it is a very controlled flame that comes up between spaces in the logs rather than wrapping around them. You will have to stick with a ventless gas log set.

QUESTION:
need to know your selection of flush mount fans for our downstairs family room and 3 bedrooms.

ANSWER:
You can use this link to see our flush mounted ceiling fans: Flush Mounted Ceiling Fans. They are sorted in order of our recommendation by default.

QUESTION:
what is the minimum air flow rate of a good ceiling fan? thank you.

ANSWER:
6,300 CFM is a good place to start, but it really depends on the application (room size & configuration). A detailed discussion of CFM and comparing ceiling fans can be found on our site here: Ceiling Fan Comparisons.

QUESTION:
Just want to order this glass, MF-GF531, REPLACEMENT GLASS FOR F531

ANSWER:
Thank you for supplying your phone number. One of our representatives will give you a call to to take your order. The reason we do not allow you to order replacement glass online is because many ceiling fan models have several different versions of glass that only fit certain production runs due to modifications made in the designs over the years. We will need to know the serial number that is on the label on the top of your fan motor.

QUESTION:
I can not find anyone that has the replacement ceiling fan remote control that Im looking for. Avion Model # BCF-00I9X2

ANSWER:
Avion ceiling fans are mass produced in China and imported directly by places like Walmart. They do not import replacement parts, so you most likely will not find one anywhere.

QUESTION:
Do you ship to Alberta, Canada?

ANSWER:
Yes, we do ship to Canada.

QUESTION:
I need Fire Magic natural gas valves for my 15 yr. old barbecues, model # 3120-66. Valve #264 AS, orifice size #47. I need 4 along with other parts for this model. Do you stock the valves or a replacement that will work?

ANSWER:
We can order them for you. Just give us a call.

QUESTION:
I need to obtain a 16 or 18 inch brushnickel downrod for this product - Craftmade Solo Ceiling Fan Model SO52BN Please advise where to obtain this and for how much ( I live in La Habra, CA 90631) Thank you

ANSWER:
You can find parts like this on our site by using your search feature. Here is the results page for an 18" brushed nickel downrod: 18 inch brushed nickel downrod for Craftmade Solo. We can ship this item to you, or you can pick it up at our Los Alamitos warehouse when it arrives. Give us a call if you prefer to pick it up.

QUESTION:
Interested in ordering Hunter Model 25867 ceiling fan. Are there any other blade options other than the one shown?

ANSWER:
Unlike some of our other fan suppliers, Hunter prepacks their fan with blades and does not have blade options for most of their models, so there are not other blade options for the Hunter Dimensions ceiling fan.

QUESTION:
Im looking for an 8 inch twist on ceiling fan globe

ANSWER:
Ceiling fan globes such as the one you are requesting are generally made for specific fans. We need to know the brand and model number of that that you need the globe for. If it is a brand that we carry, we will see what we can do.

QUESTION:
Im trying to replace the fan arms on a 51 inch (blade width) fan with no manufacturers name. The original brass fan bracket has a part number-83469F. The widest holes on the bracket are spaces 4.5 inches apart. Can you give me any idea who made this fan and how I can find brackets in a white finish?

ANSWER:
Fans that do not have a manufactures label are usually very low quality fans that are mass produced in China and sold at home centers. You most likely will not be able to find a replacement part because the company that brought the fans over from China probably did not bring parts (what home center does?). If you buy this Hunter Archive Original fan from us and then break one of the blade arms, we will send a new one out to you FREE, which is just another great reason to buy your next fan from us.

QUESTION:
Want to know how to wire a #191-707 remote control.

ANSWER:
Sorry, we are going to need to know the brand and model of the ceiling fan you are wiring the control to and the brand of the control.

QUESTION:
Im trying to replace fan blade arms on a 50 or 51 inch fan with no manufacturers label. There is a part number--83469F I.H.F.T. 12 0. Does this number mean naything to you? Im trying to find this arm in a white finish. Any help would be appreciated!

ANSWER:
Sorry, we cannot be of any help for generic fans such as yours. Any fan that does not have a manufactures label on it is a fan that was mass produced in China and most likely imported directly by a home center or department store. Places like that only sell lower quality fans and they do not carry replacement parts for them. The Emerson Apollo fan, (where you left your question) is at the other extreme. If you buy an Apollo fan from us and then break one of the blade arms, we would send a new one out to you for FREE. This is just one of the many differences between a really good quality fan and fans that are sold at home centers.

QUESTION:
can you control these fans with a remote wall switch Seed and forward or reverse

ANSWER:
There is a wall control option, but it is not remote controlled, although there is a hand held remote option. The Old Havana fans are not reversible in any case.

QUESTION:
I have a casablanca Stealth fan with Intllitouch controls. The fan speed indicator is getting quiter and the unit quit working at all

ANSWER:
Casablanca has an excellent customer service and technical department that you can contact directly using this number: 1-888-227-2178. You can also find a local Casablanca Ceiling Fan Repair Center here!

QUESTION:
I am searching for a globe for ceiling fan, it does not have a round base that connects to the light socket, it has groves in it that fix the socket. The round base has been tried and it will not work. Have looked online and at Hunter outlet stores.

ANSWER:
Odds are the fan you have uses a globe that was made specifically for the fan. You need to start searching using the model number of the fan. You should be able to find the model number on a label located on the top of the motor. If it is any of the brands that we carry, we may be able to help you. If you purchased the fan from one of the home centers, then you most likely cannot replace the glass. Can you email me a picture of your fan? gregt@hansenwholesale.com

QUESTION:
We are looking to replace our current burner, but need to find one that has the gas hook up on the left side, not the right. I have searched on line with no luck. Does one even exist? thanks!

ANSWER:
Any of our match light or manually operated gas logs can have the hookup on the left or right hand side. If you want a more sophisticated system that has a remote control, then they are invariable going to be on the right side only. The reason they do not make right and left options for the more expensive systems is because it is VERY easy to add a couple pieces of pipe to your incoming gas line to route it around the back side of the fireplace. I always kept two elbows, one short pipe (4 to 8 inches) and one longer pipe (12 to 18 inches) in my tool box when I was a gas log installer years ago.

QUESTION:
I have a living room 42x46 with 10 foot side walls and a 5-12 pitch vaulted celing it is 18 foot to the top how far off the peak shoud the fans be ? i have a fire place i use for heat an I have a elk head on the fire place so i dont know how far to drop them from ceiling they suggust a 72" pole that will be infront of elk mount? is it ok to have them 4 foot from the peak and will I still get the best results from this being that high.

ANSWER:
The best results depends on the fan you buy. If you buy a fan with a weak motor and low CFM, then you will need every bit of 72 inch pole and you will still have performance issues. If you buy a rugged more powerful fan, you can get away with a 5 foot pole...but it is still a compromise. You will have better results bringing the heat down during the winter with the fan slightly higher, but you will sacrifice some of the cooling potential during the summer. Give us a call so we can suggest some fans that will give you the most effect hanging above your Elk.

QUESTION:
I need to replace the fabric blade on my Hunter Sanibel Model # 25522, just the fabric portion, can you help me with that?

ANSWER:
The fabric is not sold separately by Hunter, although a complete set of replacement blades can be ordered. Please give us a call and we will be happy to help you get them.

QUESTION:
I need to replace the glass cover for my celing fan #F705. How can I order one?

ANSWER:
Just give us a call and we will be happy to order one and get it right out to you.

QUESTION:
Im interested in the Heritage C19564F but was wondering if it could be purchased without lights. Also I have an existing Casablanca Ceiling Fan with a wall mounted switch that includes reverse, woud this fixture be able to be hooked up to the existing electrical?

ANSWER:
You can certainly purchase the Heritage ceiling fan without the lights. However, the sophisticated Casablanca wall control system cannot be used with the Heritage fan. It is a proprietary system that has a computerized brain in the fan motor casing that is sensitive to moisture, so Casablanca has yet to make such a system for any of their outdoor fans. The Heritage is a simple and rugged work-horse type of fan designed to outlast other fans when subjected to harsh environments. The lack of control options is intentional.

QUESTION:
We have a covered outdoor porch with a 14 foot gable roof and it is open on two sides. We want to install a wet rated outdoor ceiling fan. Normally would use a 5 foot downrod but was told by a clerk at the fan store not to exceed 2 feet because the wind could bend the downrod. Is this true?

ANSWER:
That may be true of some of the cheaper fans sold at a home center, but no of the fans we sell. We use 5 or 6 foot downrods on our outdoor fans time after time and have never had one customer contact us to say their pole got bent.

QUESTION:
I saw the Craftmade Presidential 2 Ceiling Fan Model P252AB in a store. You have it here on-line much cheaper. But, I cannot find the blades I saw in the store. They were a mahognay color with a "curly cue" type scroll jusrt below the tip of the blade. Do you have this blade?

ANSWER:
There are actually several optional blades offered by Craftmade that have not yet made there way to our website. We can in fact supply any item made by Craftmade at our Guaranteed Lowest Price. I suspect that the blades you saw were model B556C, which are the Carved Wellington Mahogany blades. Here is a picture of the Craftmade Presidential II fan model P252OB in Oiled Bronze with the 56" Custom Carved Wellington Mahogany Blades. Please call us if this is the fan or blades you like.

QUESTION:
Does the wall mounted control have to be hard wired to the existing fans on/off switch or is this just a remote hung on the wall ?

ANSWER:
No, the wall control must be hard wired for power. They make it that way because the hand held remote controls already come with a wall bracket. Some people prefer the wall hard wired controls because they do not require batteries and are therefore more reliable over time as the power does not diminish.

QUESTION:
Do ypou have replacement globes? Mine fell off and broke. Poor design. Do you have replacement cloth blades?

ANSWER:
Replacement parts for this fan are available. We would simply order what you need from Hunter. Give us a call and we will be happy to take care of you.

QUESTION:
as the blades are of molded plastic, how "good looking" and real looking are the blades.

ANSWER:
You have to take a second look to notice that they are plastic. But if you look closely, you can tell they are not real. This is a small compromise, but it is a necessary one since wood blades simply do not hold up outdoors.

QUESTION:
i am looking for a fan for a covered outdoor porch. the total space is 20 ft by 18 ft but the flat ceiling portion of that space is 15x13. The ceiling is stained a light goldish brown. As we are in Colorado, i don't want anything too tropical. what fan would you recommend?

ANSWER:
First recommendation would be the Casablanca Heritage ceiling fan. It is one of the most powerful and rugged outdoor ceiling fans available. It is larger than average, and not at all contemporary, but very stylish in a craftsman way. Here is a link: Casablanca Heritage Outdoor Ceiling Fan. One of our ceiling fan experts will call you to go over your many other options.

QUESTION:
I have a Peterson G9-2-24-12M Natural Gas. Installed 9-2004 and replaced on warranty in 2005 (after lengthy discussions with Peterson). The burner would shut down after about 30 min, pilot stayed on. Now 2010, and the unit is doing the same thing. It shuts down in 10 min or so, and the pilot goes out as well. Ventless, two-sided. Getting no soot, and the pilot appears normal and clean. Not sure I want another Peterson. Suggestions?

ANSWER:
I have heard of persistent problems like this from many brands of gas logs...not just Peterson. In almost every case where I was involved, I resolved the problem by replacing the log set with a smaller one. As with any remote controlled gas log system, the receiver and gas valve that connects to the burner system is heat sensitive. So if the log set that you had installed is too large for the fireplace, these components overheat and eventually the system begins to fail. I suspect that whoever sold you the log set did not take care to make sure the proper clearances were met. Can you email me a picture of your fireplace along with the dimensions so that I can check to see if your logs are in fact too big?

QUESTION:
do you stock a replacment glass globe for the hunter fan ergonomics. thanks john

ANSWER:
No we do not. I am not aware of any place that actually stocks replacement glass for fans such as yours, they are almost always special ordered. Give us a call and we will be happy to check the availability. Or, you can contact Hunter Customer Service direct at: 1-888-830-1326 or visit them online here: Hunter Online Customer Care

QUESTION:
Does this system require 120 volts for flame control system?

ANSWER:
No it does not. All of the remote control systems on our website have battery powered controls both in the transmitter and receiver, so they do not use hard wired electricity and can be operated during a power outage.

QUESTION:
I am looking for a glass shade for an Avion Ceiling fan, model C52-R. Can you help me?

ANSWER:
Avion ceiling fans are sold at places like K-Mart and Walmart. They do not import replacement glass for these fans, so you most likely will not find one. We certainly cannot get one for you. Most people learn the hard way that you must replace these types of fans when you break the glass or anything else goes wrong. If you end up in that place, please consider the higher quality brands that we offer. We actually even have a 5 year FREE replacement parts program that we offer if you buy your fan from use.

QUESTION:
what type of gas logs do I buy for a supply line in the middle of the floor of my fireplace?

ANSWER:
Email me some pictures of your fireplace so I can determine what options will work best. I installed many gas logs where the gas line was in the middle, and there are some tricks to the trade we may be able to suggest depending on what I see in the picture. gregt@hansenwholesale.com

QUESTION:
The ceiling hight is 10 ft, I will need a rod for 10ft. ceiling...is that possible?

ANSWER:
Yes, we can supply an 18" or 24" downrod for the Hunter Seascape fan. However, they are not currently shown as an option for this fan on our website, so you will need to call us to place your order so we can add it in manually.

QUESTION:
Is the Hunter Lugano Ceiling Fan Model a 220 Volt unit? Thanks Robert

ANSWER:
No it is not. The Hunter Lugano is only made for use with 110V to 120V power at 60Hz. However, there are other similar style fans that are designed for use with 220 Volt power. We will give you a call and help you select one.

QUESTION:
Hunter Ceiling fan part # 85112-02-000 Do you have in stock what is the price? How do I order?

ANSWER:
To get parts for Hunter Ceiling Fans, please contact Hunter Customer Service at: 1-888-830-1326 or visit them online here: Hunter Online Customer Care

QUESTION:
I am adding on a great room which will be approx 400 sq ft. It will have a 17ft pitched ceiling. I plan on putting the fan in the center. Because of the high ceiling, would a fan be useful? Or would I be wasting my money. Thanks

ANSWER:
Ceiling fans are essential for keeping the warm air from gathering at the top of your ceiling during the winter. If you buy a fan that is large and powerful, then it will also be of great benefit during the summer. If you buy an lower priced fan that has little power, then you would be wasting your money. Since you did give us your phone number, we will call you and go over your options to help you find a fan that will not be a waste of money.

QUESTION:
We have an 18 foot ceiling height. What length down rod do we need?

ANSWER:
I would suggest using an 8 foot pole. However, that recommendation may change depending on other parameters in your room. One of our ceiling fan experts will give you a call and discuss this with you in more detail so we can make sure you get exactly what you need.

QUESTION:
I SENT AN EMAIL 3 DAYS AGO AND HAVE NOT GOT A RESPONSE WE NEED TO KNOW HOW SHOT WE CAN MAKE THE DOWN ROD FAN NEEDS TO BE CLOSE TO CEILING. MODLE # 295002

Response: Please refer to questions about Harbor Breeze ceiling fans

QUESTION:
Can I order just the log set, Peterson Real Fyre Charred Cedar Vented Gas Log Set, 24 ".

ANSWER:
Sure you can, just give us a call or use this link: Charred Cedar Gas Logs - No Burner

QUESTION:
I have a Hunter ceiling fan and light that works from remote control, model# UC7848. It has worked fine for ten years, the other day it just stopped working. When I hit the "on" button for either the light or the fan, the little red light appears on the remote but nothing is activated on the fan or light. I replaced the battery in the remote but same result. Please help, thanks.

ANSWER:
Sounds like the receiver inside your fan has gone out, or the transmitter just is not working any more. You should replace both parts. Contact Hunter Customer Service at: 1-888-830-1326 or visit them online here: Hunter Online Customer Care

QUESTION:
I have two existing celing fans in my living room. The ceilings are 18 ft. I am getting too old to be dragging in a ladder every time a bulb goes out or I need to clean the blades. Is there such a thing as an extnsion pole that can be added that pulls the fan down and can be let back up?

ANSWER:
You are not the first to ask this question. Unfortunately, the answer is still no...there is no such a device.

QUESTION:
I AM INTERESTED IN ORDERING 40 PCS 48 HF948W COMMERCIAL CEILING FAN ...SHIPPED TO MIAMI ZIP 33122

ANSWER:
Thanks for posting your request. One of our quantity discount specialists will give you a call and make sure you are well taken care of.

QUESTION:
we have a Hunter indoor outdoor Hunter fan and its just stopped working, it may need to be oiled i dont know do you have any suggestions

ANSWER:
Hunter has their own customer service department that should be able to help you get your fans fixed. Contact Hunter Customer Service at: 1-888-830-1326 or visit them online here: Hunter Online Customer Care

QUESTION:
I need 16 220v 50 hz reversible ceiling fans for export. Should be in the $ 150 to $ 275 price range with no light fixture. Prefer silver or white in color.

ANSWER:
Currently, many of the fans made by Modern Fan Company and Fanimation are available in 220Volt 50Hz versions. Here is a link to more info: 220 Volt Ceiling Fans. There are a few other models available from other manufacturers on a special order basis, so one of our ceiling fan experts will give you a call and help you find the right fans for your needs. If you prefer to call us, you will need to use this phone number: 1-562-594-1249.

QUESTION:
I already have a see-thru wood-burning fireplace (25"W x 22"D). Since we do not have natural gas in my neighborhood, I assume I will have to use propane. This fireplace is not on an outside wall, and I would have to run a gas line approximately 6 feet down an inside wall and through the outside wall. (I need some recommendation on how to do this.) Also have an ugly steel mesh firescreen on each side that I would like to remove (Is this advisable?). Advise on "Match Light" or "Remote Light"

ANSWER:
As far as the gas line is concerned, it needs to be done according to your local building codes, so we cannot offer advice on that. I would suggest contacting a local licensed plumber who will know how to install the gas line to code. Get rid of the mesh screen and consider a decorative free standing screen or glass doors. As far as whether to consider a match light or remote controlled burner...most people prefer remote controls...just like TVs no longer have a knob to change the channel. Remote control gas logs also have a safety pilot, which is an added benefit. One of our gas log experts will call you to discuss your needs in great detail.

QUESTION:
Where are your ceiling fan controls. I need a RHINE ACj-418 controller.

ANSWER:
Our controls are sold along with the fans that they go with. They are not referenced by the RHINE number...and most of them are not made by RHINE. You will need to supply the brand and model number of the fan that the control was made for in order for us to attempt to find a replacement. What brand and model is your fan?

QUESTION:
Hi. Do you have this fan in white, in stock? What is your direct phone number. The 1-800 number does not work from Canada. Thanks! Robert

ANSWER:
Hello Robert, The Hunter Retro fans are currently available at our Hunter distribution center. The lead time for orders on this particular fan is just 3 to 5 days at the time of this posting. International customers can call us at: 1-562-594-1249

QUESTION:
I have a corner zero clearance fireplace. Dimensions are 28" front, 23.5" rear and 16" depth. Will the PB-18P fit into this model? I am looking to add the decorative glass What is the code for this model with a manual on and off button. Thanks.

ANSWER:
The PB-18P model will certainly fit your fireplace. This particular model comes with a knob that you turn to adjust the flames. If you want an on/off switch rather than a knob, then you must purchase one of the three remote control options (APK-11, APK-17, or EPK-01). These options require more air space than the standard manual (PB-18P), so they may not fit perfectly, meaning you can use them if you move your burner system slightly off center. However, this would not be the case if there are no doors on the fireplace and the valve is positioned toward the open end of the fireplace (right hand side). This being the case, you can use any of the burner options. If you email me a picture of your fireplace, I will be happy to give you more accurate advice. gregt@hansenwholesale.com

QUESTION:
I have 2 Hunter ceiling fans, for which I want to replace the old globes with white globes. The model numbers are 22508-02 and 22509-03. The globes have 3 holes in the center, 1 for the finial, 1 for the light pull-chain & 1 for the fan speed pull-chain. Hunter informed me that they discontinued the models years ago. I hope you can help me find the globes. Thanks!

ANSWER:
Actually, we cannot get globes that Hunter no longer manufactures. Furthermore, I do not have any information for the models that you have and could not find any reference to them at the Hunter website either. The only possibility I can come up with would be to replace the entire light fixture...if the fans are capable of using a different fitter. Please email me a picture of each fan and I will see if I can make that determination. gregt@hansenwholesale.com

QUESTION:
I like your product and want to know if you will ship to Toronto, Canada. As an alternative I have relatives in the USA but weather conditions may prevent travel till spring. If yes, then is shipping included as I am considering 2 full sets at the moment or maybe more depending on pricing. Peterson is available in Toronto so I am looking especially for favourable pricing and shipping.

ANSWER:
Our prices are generally far better than those offered by dealers in Canada, but you must keep in mind that there is little we can do about shipping costs. One of our Gas Log experts will contact you and see what we can work out.

QUESTION:
I am looking for Outdoor celing fan with decorative light I would prefer blades to be palm or something tropical need for pool area

ANSWER:
Thanks for leaving your request. One of our ceiling fan experts will call you shortly.

QUESTION:
I have an old Fire Magic BBQ, I believe it was called a Custom II gourmet. The model number is 31-45-66, serial #15697. I need to replace the hood, as the old ones hinges have melted away. Is this available? My BBQ is black not stainless.

ANSWER:
We can most likely get the replacement hood for your Firemagic Barbecue. Since you have included your phone number, one of our representatives will check into it and give you a call.

QUESTION:
How do I install a replacement Dimming Receiver

ANSWER:
There are many different types of remote receiver devices, so there is no generic instruction for replacing one. Also, you will need to find the exact replacement for the brand and model of fan that you own. In such a case, simply rewire the new receiver just as the old one is. So do not take it out unless you mark the wires. What brand and model of fan are you referring to?

QUESTION:
i have 2 glo-fire gas logs patent #2084566 i was wondering how much i would sell the for do you know? thanks

ANSWER:
Your guess is as good as mine...there is not much of a market for used gas logs, so take whatever you can get.

QUESTION:
Can this Minka Aire Concept 1 in bronze be both wall controlled (for fan and light) as well as remote? How much for wall switch?

ANSWER:
Yes. The Minka Aire Concept fans come with a full function remote control that is compatible with an optional wall control. For a price on the additional wall control, just click on the button for "Controls" below the picture of the fan on our product page...or, give us a call.

QUESTION:
I have Hunter Wisper Wind 2000 Model# 41277-01 11-97 My house took a power surge and I need parts the remote control doesnt work and I think the controll board is burned out can Yiu help Me ?

ANSWER:
Please contact Hunter Fan Company directly for service at: 1-888-830-1326

QUESTION:
WHAT IS THIS FAN MADE OF?

ANSWER:
The Concept fans are made of steel with a very durable finish and protective coating. The blades are ABS plastic and that not warp or crack. The entire fan is both rugged and durable and is one of our best selling ceiling fans ever.

QUESTION:
I am looking for a price on a OCBE 44. Thank You

ANSWER:
Please give us a call and we will be glad to give you the lowest price possible.

QUESTION:
Gday, Dont supose you guys ship to Australia, assuming the Midway Eco is compatible with our electrical standards? It looks like just the fan we want for our eco house and I don't think anyone here stocks them. Regards, Jody

ANSWER:
To the best of my knowledge, the eletricity in Australia is 230 Volts at 50Hz. The Midway Eco is designed to USA standards of 120 Volts at 60Hz, so unfortunately it will not work with your electricity and there are no equivalent fans from any of the major USA brands that will.

QUESTION:
how doyou change the glass defuser on the cobra model f809

ANSWER:
Push up on it slightly while turning it counter clockwise. after about 1/4 turn and it will drop out, so make sure you are holding onto it.

QUESTION:
Is the Murray Feiss Harlequin Lamp (#9591AWT) available? If so, I would like to order two. Thank you, Julie.

ANSWER:
Yes, we have several of them available as of the time of this posting.

QUESTION:
Please advise whether the GK-P850-840 has its own built-in switch, thanke you.

ANSWER:
Yes, the fixture does include an on/off switch.

QUESTION:
Please advise whether the GK-P600-3-603 and GK-P610-1-603 has its own built-in switch, thank you.

ANSWER:
Yes, all of the George Kovacs wall mounted swing arm lamps have a built-in switch to turn the lamp on and off.

QUESTION:
I was extremely pleased with your website and especially with the sales person I dealt with (Felix). All email communication has been very good as well.

ANSWER:
Thank you, we sincerely appreciate your business and are glad to be of service to you. Felix has been informed of your wonderful comments.

QUESTION:
Comparison of how much propane will be used per hour for a ventless 26000 btu fireplace with gas logs versus a ventless 26000 btu infrared heater. Assume operating at full rated 26000 btu.

ANSWER:
BTUs are a direct measure of the amount of heat stored in propane or any other combustible material. Therefore, it is a direct correlation to the gas consumption, so both devices will consume exactly the same amount operating at full capacity. They will also produce the same amount of heat since they are both ventless products (I am assuming). I am also assuming that the BTU ratings you are giving me are the BTU input, not the output. I make this assumption because that is how BUTs are referred to when you read specifications...unless they explicitly describe the BTU as output. All gas logs are rated by BTU input...not output. Infrared heaters are the same way. Now, if the BTU rating of the heater is actually the output, then you need to know how efficient it is in order to make a comparison. Ventless logs are almost 100% efficient, so you can go from there.

QUESTION:
I have a hunter ceiling fan that I need a glass replacement for. The serial number is 20761A-380. Please let me know if you can get this for me. Thank you

ANSWER:
Serial numbers are of little use when it comes to finding replacement globes. Please supply the model number of the ceiling fan...or light fixture. All Hunter fans have a model number on a label that is on the top of the fan body. If the fan came with the lights, then that is all we will need. If the lights were sold separately, then you may need to email me a picture: gregt@hansenwholesale.com

QUESTION:
I just bought a Huter 54" New Bronze ceiling fan with light (model 23452). I removed the old ceiling fan and the holes in the 2x4's where the old fan was mounted on each side of the electrical box are spaced 6 inches apart and can't be drilled any closer together from what I can see. The mounting bracket for the new fan is 6.5 inches wide but none of the holes match the pattern of my support beams. Am I able to buy a wider bracket? Thank you!

ANSWER:
It sounds like your old ceiling fan used a different method for installation...or was in fact installed wrong. Ceiling fans should be installed directly to the junction box. The hardware that is included with your fan is designed for this purpose.

QUESTION:
I have a Charmaine Fan with lite kit-4 uplites 40w candelabra and 1 down lite 60w medium base - also has a remote. The electrician installed but wasnt able to wire separate switch for the light and fan. When using the remote the lights dim completely out after turning on both upper and lower lights?? Have you ever heard of this problem before?

ANSWER:
The Hunter Charmaine fans come with a full function remote control, so there is no need to wire the lights separately. Although I have never heard of the problem that you have described, you can call Hunter directly and they will help you resolve the issue. The number is: 1-888-830-1326

QUESTION:
I have a switch model # is UC9040T for some reason Im told this is not a good number but its is the number on the switch its a fan light combo and it has the red light in the top not the green it is a wall switch would like to get another so can turn fan on again dont have the ceil fan model number

ANSWER:
It would be helpful to know what brand of fan you own and where it was purchased. If you purchased it from a home center, it is likely that you cannot get an additional switch unless they offer one. The model number of your fan should be located on a label that is on the top of your fan motor.

QUESTION:
I have a Minka Calais fan in my home. The globe is too dark for the room and I would like to replace it with a whiter one. Can you help me find one?

ANSWER:
The globe that comes with the Minka Aire Calais ceiling fan is made specifically for the fan, so other globes will not fit. The globe that comes with the fan is your only choice. Keep in mind that any ceiling fan with lights is to be considered for use as accent lighting as stated by the EPA. This is their way of placing limitations on the amount of energy a ceiling fan is allowed to consume.

QUESTION:
I am looking to purchase two Hunter Fans, Royal Palm # 23895.

ANSWER:
You can find the Hunter Royal Palm ceiling fans on our site here: Hunter Royal Palm Ceiling Fan model 23895. Or, just give us a call and we will be happy to make sure you get the best price possible.

QUESTION:
If we install two or more ceiling fan lights in our downstairs, how far apart shoud they be for best efficiency?

ANSWER:
That really depends on the size of the room and the size of the fans. However, in general they should be installed equidistantly. Please read this page on our website that discusses Installing 2 fans in a room.

QUESTION:
Im wondering if the Minka wall mount control can be wired to any load (light, etc) since I would be unable to get power up to the unit from the desired wall mount location? Id really like to use the wall mount rather than mount the handheld to the wall. Thanks!

ANSWER:
If you are suggesting that you already have a wall switch installed that operates a receptacle in the ceiling and you want to install your fan to that junction box, then the answer is yes, that is exactly what the wall control option is made to do.

QUESTION:
HOW SHORT CAN WE MAKE THE DOWN ROD ON FAN # 295002 WE NEED IT AS CLOSE TO CEILING AS POSSIBLE

Response: Please refer to questions about Harbor Breeze ceiling fans

QUESTION:
I need replacement globes with a 7inch base. This is for an older model dining room fixture.

ANSWER:
Globes for lighting fixtures are not generally made to be universal. So you will most likely need to replace your light fixture.

QUESTION:
Hi! I have a 25 year old Casablanca ceiling fan whose motor seems to be giving out. I would like to replace it with a Hunter fan. My question is; Can I use the Casablanca sloped ceiling mount and downrod with the Hunter fan?

ANSWER:
No, the mounting hardware is not interchangeable between brands...and often times the hardware is specifically designed for a specific fan, so there are several different mounting systems in the Hunter brand alone that are not interchangeable. Please give us a call and we will be happy to make sure you get everything you need to install your new fan.

QUESTION:
The Burcham ceiling fan by Hunter-#23919. Can this fan be copied & sold as an original?

ANSWER:
If you are asking whether or not Hunter offers the Burcham ceiling fan with the same cast iron oil bath motor as the Hunter Original ceiling fans, the answer is no.

QUESTION:
Can you help me? I am looking for a flush mount ceiling fan and I need to know the measruement from ceiling to the bottom of the fan? hieght is a issue in our room.

ANSWER:
The Minka Aire Concept II is our best selling flushmounted ceiling fan. The distance from the ceiling to the bottom of the light fixture is just 10 1/2 inches. As you search our site, you will find the dimensions for our ceiling fans are posted on the right hand side of our product pages.

QUESTION:
would this fan look in ok in the living room.I am building a new home.

ANSWER:
The Minka Aire Calais is great for a living room if you have ceilings that are lower than 8 feet. Otherwise, you should probably look for a standard fan that hangs from a downrod. Please give us a call so we can help you find the perfect fans for your new home.

QUESTION:
Looking for a replacement blade and arm for a 6 blade Hunter fan that indicates model # 013399. I can forward photo. Fan was purchased at Home Depot back in 1988. Blade is golden oak in color. Please advise. Thank you.

ANSWER:
Please do send a picture to: gregt@hansenwholesale.com

QUESTION:
We are looking for a replacement light globe for a Southwind V (Model 434 369) UPC 082392214548. Can you help me?

Response: Please refer to questions about Hampton Bay ceiling fans

QUESTION:
Can you obtain the replacement glass globe for this fan, TB306MAB? If so, how much shipped to Palm Coast FL 32137?

ANSWER:
Yes we can...however I do not quote prices in this forum since prices change over time and any prices I post here will confuse future visitors. One of our customer service representatives will call you or email to give you a price.

QUESTION:
Can you tell me if the screen is wire stainless steel - is it shiny. Im looking for a stailess steel screen but do not want the wire mesh to be shiny.

ANSWER:
The mesh is in fact stainless steel, but it is not very shiny.

QUESTION:
i own 27 original hunter fans in different sizes. nine(9) of them do not work and the electrician has been unable to help. there use to be a program where the man came to your home evaluated your fan and completely replaced it with a new fan. i have called several times hunter repair with no results. i am very frustrated and upset that i do not have use of these very expensive fans. i always thought there was a liftime guarantee since i first bought these in 1976 and added ever since.

ANSWER:
The correct number for the Hunter Service Center is 1-888-830-1326. We have found them to be exceptionally responsive to their customers, so I am sorry to hear you are having trouble. Also, if your Hunter Original fans are not operating properly, it is most likely that they simply need oil. Do you check the oil annually? If not, how long has it been since they were oiled?

QUESTION:
HUNTER FAN REPAIR-- IT IS ON A 20 FOOT CEILING AND I NEED A SERVICE CALL FOR A NOISY RUNNING FAN. DO YOU HAVE A SERVICE IN CLEVELAND OHIO THAT YOU COULD RECOMMEND?

ANSWER:
You can contact Hunter directly for service at: 1-888-830-1326. They will gladly help you find a service person near you.

QUESTION:
I am looking for a light kit for the sidewinder 54" ceiling fan part # 312 342. Manufacture by Hanpton Bay.

Response: Please refer to questions about Hampton Bay ceiling fans

QUESTION:
I am looking for a ceiling fan with a tiffany light shade for the bedroom.

ANSWER:
There are very few Tiffany Style Ceiling Fans anymore, but we do have a few to choose from. Here are some links to Tiffany ceiling fans:

• Emerson Raphael Tiffany Ceiling Fan
• Emerson Apolo Ceiling Fan with Tiffany Glass
• Emerson Premium Ceiling Fan with Tiffany Shades
• Emerson Premium Ceiling Fan with Tiffany Globe
• Craftmade CXL Ceiling Fan with Tiffany Bowl

Meyda Tiffany also makes a variety of ceiling fan light kits that have tiffany shades and tiffany globes. You will need to call us to help you determine which fans these will fit.

• Meyda Tiffany Ceiling Fan Light Fixtures

QUESTION:
How do you tell the differance between vented and ventless?

ANSWER:
You can usually tell by the flame pattern. Vented logs have a lofty yellow flame that usually comes up above the logs by at least 6 to 8 inches. The flames will wrap around the logs much like a real fire. Ventless logs usually have a bluish flame that may be yellow on the tips and the flames generally go around the logs coming up through spaces between them. the flame height is usually not much higher than the log stack. There also should be a metal label permanently chained to the burner system...but sometimes people remove the label not knowing any better.

If you email me a some pictures of your logs both turned on and off, I may be able to make the determination: gregt@hansenwholesale.com

QUESTION:
Can you get 3 of these on a flat round plate to attach over a table.

ANSWER:
The George Kovacs Pendant model P9451-2-614 is only available as a single pendant. There is not a version of this item that has 3 pendants in a single cloud. However, you can wire 3 of them in succession with separate junction boxes if you really like the look of this pendant.

QUESTION:
I need a glass light cover for ML-6773-301. How much does it cost?

ANSWER:
The replacement glass shade model number for the Minka Lavery 6773-301 bathroom fixture is model G6771. You will need to call us for pricing.

QUESTION:
is the bottom cap listed in the specifications the same cap that is used to cover light if you choose not to use

ANSWER:
Yes, the bottom cap listed in our specifications refers to a cap that is used in place of the light fixture should you choose to install the fan without the light. A bottom cap is included with all Casablanca Stealth ceiling fans.