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1. General Question #9526 Posted: 12/29/2016 9:05:21 PM | View page where question was posted

QUESTION:
I have a gas burning fireplace with a broken log. It was originally a wood-burning fireplace built in the early 1960s. It has a damper which is always open when burning. The fireplace was converted professionally to gas sometime before 2000. I converted it to remote-control lighting in 2010 using a reputable firm. Sometime later, one of the logs was dropped and cracked in half. It is held together by internal wires. I would like to replace one log rather than the entire set. Possible?

ANSWER:
It is possible, but that depends on the type of gas log set you have. If you can email us a picture of your gas logs, maybe we can find what you need. Email pictures to: gregt@hansenwholesale.com





2. General Question #9525 Posted: 12/29/2016 8:58:26 PM | View page where question was posted

QUESTION:
I have a classic fireplace 26" in the back, 36" in the front and 26" depth. I live in a two story house built in 1935. The furnace broke and needs to be replaced. I'm looking for something to install in my fireplace to warm up the living room. I live in California so it has to be vented. What do you recommend to keep my room the warmest it can be? log set or would an insert be better?

ANSWER:
A vented gas log is not going to provide very much warmth for your room. Since you cannot install a ventless gas log in California, you are left with the option of installing a gas insert. I would suggest taking a look at the Real Fyre Direct Vent gas insert.





3. General Question #9524 Posted: 12/29/2016 8:51:36 PM | View page where question was posted

QUESTION:
i live in a 100 year old house and my fireplace was for coal and has a metal firebox. i have burned wood in it until last year, until we realized there was some leakage of smoke from the chimney upstairs. Would it be safe to use vented gas logs? Would we need to line the chimney like we would need to if we continued burning wood?

ANSWER:
Burning a vented gas log produces smoke just like burning real wood, so yes, you would have to reline or repair the chimney. I would suggest considering a ventless gas log so do not have to worry about smoke.





4. General Question #9523 Posted: 12/29/2016 8:45:42 PM | View page where question was posted

QUESTION:
what size and kind can I put in a woodstove "MORE HEAT" that has a door 20 BY 8.5 FIREBOX 28 BY 18 AND IS 12 INCHE DEEP and will they warm the stove enough to product heat with the fan.

ANSWER:
Unfortunately, you cannot install gas logs in a wood stove. Wood stoves are designed to operate with much lower draft than gas logs and the venting does not meet the minimum venting diameter. Even more, air tight wood stoves are designed to be burned with the doors closed, which is a definite no no when it comes to burning gas logs since they must be burned with the doors opened. There are other reasons why gas logs will not work in a stove, but I will not belabor that here. For more details, read more about Where Gas Logs Can Be Installed.





5. General Question #9522 Posted: 12/29/2016 7:59:50 PM | View page where question was posted

QUESTION:
I have a 24" peterson gas log set. The gas line in the fireplace is slightly larger than the connection for flex tube that leads to the gas burner. Can I add a smaller fitting to attach to the line leading to the burner?

ANSWER:
That should not be a problem unless the incoming gas pressure is higher than allowed by the installation manual, so you may want to check that.





6. General Question #9521 Posted: 12/29/2016 7:53:16 PM | View page where question was posted

QUESTION:
I occasionally turn our ceiling fan on low with the blades drawing the air upward while using our ventless gas logs. Our installation manual says a ceiling fan should not be used when the ventless logs are on. The flame of the gass logs appears to be unaffected. Is there a problem in having a ceiling fan on at the same time as the ventless gas logs? Thank you.

ANSWER:
Running a ceiling fan to destratify the air in your room makes sense from a heating efficiency/conservation standpoint, so I understand why you are asking your question. The responsible answer is that the owners manual says not to run your fan when you are operating your ventless gas log, so we cannot tell you that it is OK to do so. With that said, drafts can certainly cause ventless gas logs to NOT burn correctly and start producing toxic odorless Carbon Monoxide. It is safer for the manufacturer to tell you not to run your fan at all in order to avoid a potentially hazardous outcome rather than suggest that you can run it on a low speed in reverse with no ill effect. They cannot test the actual impact of doing so in your particular room. Their ultimate concern is to prevent any draft from affecting the flame. Whether you decide to follow the instructions is ultimately your decision...I will leave it at that.





7. General Question #9520 Posted: 12/29/2016 7:31:40 PM | View page where question was posted

QUESTION:
I do not really need the heat, and I have a fireplace already,but, the damper is either all the way open or completely closed. can I get that fixed so i can have it open part of the way so all the hot air does not go up the chimney thereby kind of making it silly to have one

ANSWER:
Technically, a vented gas log is supposed to be burned with the damper completely open. Plus, you cannot ever completely close the damper just in case there is a gas leak, so there is a clamp that is included with the burner system that gets attached to the damper to prevent it from ever closing completely. So if you do not really need the heat, then the way your damper operates is sufficient for a vented gas log. Whether you close the damper slightly to preserve some of the heat will not make much difference, you will get most of the heat from a vented gas log radiated into the room from the ceramic in the logs themselves. If you are really concerned about getting heat (which you say you are not), then you should consider buying a ventless gas log.





8. General Question #9519 Posted: 12/29/2016 7:02:36 PM | View page where question was posted

QUESTION:
Question - Are there burners or logs that are better for use with propane to achieve the best flame presentation? Currently my propane flame in my FP is not as robust as I would like. Just curious if there are options that are better for propane specifically.

ANSWER:
Whether you are burning natural gas or liquid propane, each type of burner is configured for optimal performance for the gas you are using. So you would need to make sure you order a burner system for Propane gas, otherwise it will not perform properly. With that said, if you want the most robust flame, we would recommend either the G4 or G45 burners since they operate at the highest BTU (the most flame). However, neither of these may not be the best choice for your particular fireplace depending on the type of fireplace you have and the dimensions. Please send us some pictures of your current setup so we can see what you have and make further recommendations. Email pictures to: gregt@hansenwholesale.com.





9. General Question #9518 Posted: 12/29/2016 6:53:51 PM | View page where question was posted

QUESTION:
Where do I find a remote control for my gas logs? And how much?

ANSWER:
Gas log remote controls are not universal in design. They are made as a transmitter and receiver combination, the receiver usually a built-in component of the gas log valve and burner system. So if you have an existing gas log with a remote and you are looking to replace a remote that is no longer working, you are going to need to contact the manufacturer of the gas log system you own and see if they can supply you with a replacement remote. If you are wanting to add a remote control to an existing gas log, that is a different story. In most cases, you will need to replace the entire burner system with one that is remote capable. Replacing the burner system may also require you to replace the logs since not all logs are compatible with all burners. If you email us some pictures of your fireplace we may be able to offer more direct advice. Send your pictures to: gregt@hansenwholesale.com...or just give us a call at: 1-800-201-1193.





10. General Question #9517 Posted: 12/29/2016 6:49:03 PM | View page where question was posted

QUESTION:
I have a gas log fireplace that is over 50 years old and works great but the logs have burnt up. It's a vented system, the Logs are straight, 19 " long and 4" in diameter the second log is 2.5"diameter and also 19" long Do you have anything even close?

ANSWER:
We do have logs that are very close in size to what you have. However, we need to make sure that they are compatible with the burner system that you have. Can you please email us some pictures of your setup so we can take a look?





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#9516 Posted: 12/29/2016 6:46:51 PM | View page where question was posted

QUESTION:
Do you need a grate for the logs r s one included.

ANSWER:
Yes, you do need to stack the gas logs on a grate. If you purchase a complete gas log set from us (including a burner), you will receive a grate because the grate is included with the burner system. If you just buy the logs only, you will not receive a grate. We do not recommend ever purchasing the logs without a burner system unless you know that the burner system you have is compatible with the logs we sell. If you have any questions about this, then you should give us a call us at: 1-800-201-1193 or email me some pictures of your fireplace: gregt@hansenwholesale.com.





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#9515 Posted: 12/29/2016 6:41:22 PM | View page where question was posted

QUESTION:
when I use this vented gas logs, should I open the chimney? There is a lot of smoke.

ANSWER:
Absolutely yes, you should open the chimney when you use a vented gas log. That is why the are called vented, because they require to be vented. Ventless or Vent Free gas logs are the only ones you can burn without opening the flue.





13. General Question #9514 Posted: 12/29/2016 6:39:50 PM | View page where question was posted

QUESTION:
Do you have a gas burner for a fireplace set that is electronic ignition and has a remote that varies the size of the flames?

ANSWER:
Yes, Peterson makes an electronic ignition system that has a variable flame remote system. You can find them on our website here: Electronic Ignition Variable Flame Vented Gas Logs





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#9513 Posted: 12/29/2016 6:33:37 PM | View page where question was posted

QUESTION:
do white birch logs turn black after you use them?

ANSWER:
The truth is, ALL vented gas logs will blacken in the areas where they are in constant contact with the flame. So yes, parts of the birch logs will blacken, just as if you were burning real birch in your fireplace. We like to say that it adds character and realism to the logs.





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#9512 Posted: 12/29/2016 6:31:21 PM | View page where question was posted

QUESTION:
What is the difference between the RH petersen gas logs APK-17 and APK-15

ANSWER:
The APK-15 is an older version and will likely be phased out. It is a little more heavy duty that the newer APK-17, but the APK-17 is a little less expensive, has a lower profile and can handle a more BTUs than the APK-15. Although both have proven to be reliable, we have had fewer issues over time with the APK-15 due to its sturdier construction. We still offer both because Peterson still offers both, but we recommend the APK-17 since it is a little less expensive and is less obtrusive in the fireplace.





16. General Question #9511 Posted: 12/29/2016 6:18:33 PM | View page where question was posted

QUESTION:
I have a two sided fireplace and as you know unless the heat is great enough to begin a draw smoke has a tendency to not exhaust through the chimney. The smoke will billow out into one of the rooms. My concern is having CO2 entering into the house which I cannot see or smell if I chose a vented system. If I chose a vent less the emissions are reduced and my concerns are eliminated. I would like to provide some heat with this system as well as ambiance.

ANSWER:
A vented gas log works very much like burning real wood, so when you first start the fire it takes a few seconds to create a draft. So initially, you will get some exhaust into the room, but not enough to cause any safety concerns. But unlike a real wood fire, the warm up time for the chimney is much quicker since the fire is instantly on. Keep in mind that you will smell something if the fireplace is not drafting properly. Burning gas with a vented gas log will produce an odor, but you will not smell it unless the chimney is not drafting. If you have poorly drafting fireplace that does smoke when you are burning wood, even when the fire is roaring, then it is going to have the same problem when burning a vented gas log. By the way, it is not CO2 that is dangerous, it is CO (carbon monoxide). So, with all that said, I would suggest you consider a ventless gas log, particularly since you mentioned that you want some heat. Ventless gas logs burn the gas almost completely (99.9%), so there is almost no carbon monoxide or other toxic fumes entering the home. Plus, all the heat comes into the room instead of going up the chimney. If you give us a call and we will be happy to go into more detail and help you choose the best gas logs for your fireplace.





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#9510 Posted: 12/29/2016 6:01:26 PM | View page where question was posted

QUESTION:
Casablanca Whitman Ceiling Fan Model 59060 Will this fan work with both the wall control and the remote? I do not want to find the remote when just walking out of the bedroom and prefer the wall switch, but would like the ability to use the remote feature while in bed. Do both control the dimmers? Do the dimmers work with the new LED dimmable bulbs?

ANSWER:
The Casablanca Whitman fan comes with a wall control. Both the wall control and optional remote control can be used along with each other, so the answer is yes, you can use the remote from your bed and the wall control when you enter or exit the room. Both controls have full function of the fan including the fan speeds, reverse and, yes, dimming for the lights. The fan comes with two 50 watt halogen bulbs. There are currently no LED bulbs that you can buy to replace the halogen bulbs that will provide any more light than a couple of night lights, so it is not practical to use LED lights in this fan. Even if you did, the dimmer function would most likely not work since the wattage of the LED bulbs would be too low for the range of the dimmer. So, unfortunately I would have to say no to your last question.





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#9509 Posted: 10/1/2015 4:43:21 PM | View page where question was posted

QUESTION:
I am looking at the Emerson Carrera Grande Eco 72 (DC Motor) Ceiling Fan Model CF788VNB, however regarding fan blades for an outdoor-damp location, would these blades tend to warp over a few years in a humid environment? I have had many outdoor fans, and they almost all end up with warped blades over time. Do you offer blades that would be less prone to warping, or are these already "resistant"? thanks!

ANSWER:
When you click on the orange button for blades, look for blades that say "(Outdoor Damp)". Emerson specially makes the damp rated blades from solid hardwood (instead of cheap plywood) that is treated to resist cracking and warping from being outside. They will hold up much better than what you have experienced and are in fact rated for use in outdoor damp locations by the manufacturer.





19. General Question #9508 Posted: 10/1/2015 4:37:34 PM | View page where question was posted

QUESTION:
I just bought a house with a Halsey ceiling fan and I want to add a light to it. The universal light kit only works sometimes! Where can I find Halsey light kits to fit models HC-HP and HG models?

ANSWER:
I am sorry to report that Halsey went out of business several years ago, so finding parts for them is difficult. It is not a brand that we ever sold, so we would not have any fixtures on hand that were made by them. If you email me some pictures of your fan, I may be able to determine what types of universal fixtures will fit...if any. Email pictures to: gregt@hansenwholesale.com





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#9507 Posted: 10/1/2015 4:33:29 PM | View page where question was posted

QUESTION:
The location I am considering was wired only for a light and no fan (1 wire pair). How do I tell which lights are compatible and which are not?

ANSWER:
Almost all of our ceiling fans with lights do not require a second hot wire, so they will work with a 1 wire pair...there are very few exceptions. If you give us a call, we will be happy to help you choose the best fan for your needs and make sure you can install it.





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#9506 Posted: 10/1/2015 4:30:42 PM | View page where question was posted

QUESTION:
I really like theUniflame UN-S-1074. Does this come in any other sizes. I need something that is 44 X 35.

ANSWER:
This particular screen does not come in any other size. Although we do offer custom made screens to fit your fireplace, this particular manufacturer does not offer any customizations to their products. Please feel free to give us a call so we can go over the many custom options we can provide.





22. General Question #9505 Posted: 10/1/2015 4:17:41 PM | View page where question was posted

QUESTION:
Do you carry Semi-flush ceileing lights in Chrome finish?

ANSWER:
Yes we do. You can find them by entering the search term "Chrome" in our search feature and then narrowing down the results to Lighting then Flush then Semi-Flush, or just use this link that does that for you: Chrome Semi-Flush Fixtures.





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#9504 Posted: 11/22/2014 1:30:40 PM | View page where question was posted

QUESTION:
How far down from the ceiling does the Seaside fan hang when installed with the flushmount option?

ANSWER:
Thanks for your question: The Seaside fan from Savoy House comes with an 8" downrod as well as a flush mount adapter. The bottom of the fan cage hangs 16.3" from the ceiling when installed with the 8" downrod. Although the manufacturer does not specify the hanging distance with the flush mount option, after reviewing the installation instructions I have estimated that the flush mount option will reduce the distance by at least 6" to be safe...if not a bit more. That would put the bottom of the fan at about 10" from the ceiling.





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#9503 Posted: 7/6/2014 9:23:16 AM | View page where question was posted

QUESTION:
I want to purchase the 36" Down rod DR536-CT (Cattera Bronze finish) $25.13 for the Santa Lucia Ceiling Fan I recently purchased from you. However, when I try to select it the website automatically adds the fan too. Please help

ANSWER:
Sorry you are having trouble ordering a downrod. Here is what you can do: Simply delete the fan from your shopping cart to order just the downrod or use this link to add the downrod to your cart by itself: Minka Aire DR536-CT Downrod.





25. General Question #9502 Posted: 7/6/2014 9:17:41 AM | View page where question was posted

QUESTION:
Do you happen to carry Hunter fan light fixtures that have a triangle base. These are not held in by screws but by a clip system. Thank you, John

ANSWER:
I am sorry to report that we do not have any of the Hunter light fixtures you are looking for. Hunter only made the triangular fixtures for a short period of time and they discontinued them several years ago (too many problems). It is unlikely that you will be able to locate one anywhere. If you can email me some pictures of your fan along with the model number (located on a label on top of the fan housing), I may be able to come up with an alternative that will fit. Email your pictures to: gregt@hansenwholesale.com





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#9501 Posted: 7/4/2014 1:41:29 AM | View page where question was posted

QUESTION:
How powerful is the fan? It will be used in an upstairs room that gets quite warm? Thank you

ANSWER:
Regarding the Emerson Carrera Grande Eco, it is one of the most powerful and efficient fans we sell. The Emerson ECO fans are some of our most highly recommended fans overall. You will certainly be happy with the airflow compared to fans of lesser caliber. Here is a link where you can Read More Aabout the Emerson Eco Fans.





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#9500 Posted: 7/3/2014 1:55:05 AM | View page where question was posted

QUESTION:
Hello, First off, I love all the consumer information Hansen Wholesale provides. I'd love a clarification on something. You say that hugger fans don't work as well as regular ceiling fans. This makes total sense. However, why would the Modern Fan Velo Hugger be rated at the same 6650 CFM and 5.54 MPH wind speed as the regular Velo? (Is it because the blades are installed as low as possible on the hugger fan, thus negating the height benefits?)

ANSWER:
You are exactly correct. When installed with a standard downrod, the regular Velo hangs down the same distance as the Velo Hugger, so the airflow is the same.





28. General Question #9499 Posted: 7/2/2014 11:30:33 PM | View page where question was posted

QUESTION:
Hello! Per the information on the site, the new DC motors, the Emerson K55XL, and other "induction" type motors are considered best quality. If that's the case, how do fans with smallish non-special motors (Say, Savoy House Indira, with 153 x 22mm motor) earn a 5 rating?

ANSWER:
There are exceptions. A 5 rating is not just based on the motor inside the fan, but the overall consideration of the quality of the components and performance. Most 153mm motors are only 12mm to 15mm tall and tend to be overworked. The motor used in the Indra is 22mm tall, which is very unusual. This is a special motor that Savoy House had designed for this fan and the performance and quality of the motor are excellent. The 3-blade Indra produces a whopping 8517 CFM and runs very smooth and quiet. The entire fan was designed to produce maximum airflow while reducing noise. The blades have a very special aerodynamic design and the fan runs perfectly quiet. When I saw this fan introduced at the lighting show in Dallas, I was very impressed. Overall, one of the best fans I have rated in years. A DC motor would have been nice...but was not necessary to earn a 5 in my book.

Here is a link to the Savoy House Indra.





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#9498 Posted: 6/27/2014 10:01:40 AM | View page where question was posted

QUESTION:
This remote is pictured with a holster. Is the holster included in the purchase?

ANSWER:
Yes, the holster is included with the remote control.





30. General Question #9497 Posted: 6/19/2014 10:18:11 AM | View page where question was posted

QUESTION:
Bought 2 ermerson carrera Grande fans from you. Love the fans, not the lights. Will other manufacturers light kits fit and will they match the "venetian Bronze" finish?

ANSWER:
Glad to hear you like the Emerson Carrera Grande ceilling fans, but a little sad you do not like the light fixture options...yet I am sure we can help you out here. Although other brands of light fixtures may fit on the fan, we never recommend using a different brand light kit for the following reasons: 1) It will void your Emerson lifetime motor warranty; 2) Other brands do not always fit, so you may not know until after you try; 3) The Venetian Bronze finish cannot be matched by any other brand since it is an exclusive finish formulated by Emerson. If you give us a call at 1-800-201-1193, we can discuss your options. There are in fact more options than those shown on our website and we can most likely help you find one that you really like.





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#9496 Posted: 6/19/2014 10:09:09 AM | View page where question was posted

QUESTION:
Hi, I have 4 rooms I'm thinking of installing fans. One is 10x14, 2 are 13x14, and a fourth is 23x15. For the first 3 I was considering Minka Aire F513. For the largest room I was thinking about Minka Aire MF-689. Will these be adequate? Thanks, Tom Kelley

ANSWER:
The Minka Aire F513 New Era fans will be great for the 3 smaller rooms. For the larger room, a single ceiling fan will not be adequate...you should install 2 fans. If you install 2 fans, then the F689 Kola-XL 60" fans would be a great choice. If you can only install a single fan, then I would recommend an even larger fan (up to 84") such as the Fanimation Odyn. Here are links to those resources: Large Ceiling Fans or The Fanimation Odyn. Please call us at: 1-800-201-1193 and we will be happy to discuss all of your options and help you make an educated decision.





32. General Question #9495 Posted: 6/19/2014 9:59:26 AM | View page where question was posted

QUESTION:
for a DC fan I must use solar power, I am looking for a very efficient fan around 72 inch for a vaulted living room, I have 3 sky lights, I can use one for solar, if I go this way what is the ball park figure for the solar unit for the fan., and how does it work at night. or should I get a very efficient ac ceiling fan Thank you Rob Tash

ANSWER:
All of the ceiling fans we sell are made to connect to AC current and there are no options to convert them to DC current from solar power. So for high efficiency, we would recommend any of our DC ceiling fans, but connected to AC current. Here is a link to all of our Ceiling Fans with DC Motors. For a super efficient DC fan without a light, I would recommend the Fanimation Keystone. Otherwise, just give us a call and we will be happy to help you choose the best fan for your application.





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#9494 Posted: 5/10/2014 3:26:40 AM | View page where question was posted

QUESTION:
The kitchler 58" arkwright fan with plywood blades. Your polished version with poly blades shows that it has plywood blades and a light. Your pewter with plywood blades says it has no blades and that no light is avail? The page also says there is an error with the blades? Does the polished version version listed as poly blades have the plywood blades and the light as listed? Does the pewter version with plywood come with the blades and does it include the light or is there one avail? Prices?

ANSWER:
Sorry for the confusion regarding the Kichler Arkwright fans, we did have some errors which I have now fixed. The bottom line is, the Kichler Arkwright fans come without blades or lights so you can pick and choose whichever combination suites your taste. We named them "Plywood" or "Polycarbonate" only to differentiate between what is shown in the pictures. But you can get any of the motor finishes with any of the blades (size, material or finish) with or without a light. The pictures and model numbers we created are just a few examples of the possible combinations.





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#9493 Posted: 5/8/2014 9:00:50 AM | View page where question was posted

QUESTION:
Will remote automatically work with this fan or will I have to do any rewiring? The ceiling fan I have is worried directly and not to a wall switch.

ANSWER:
This remote is only designed to work with specific Casablanca ceiling fans, so the answer depends on the fan that you already have. The receiver wires into the canopy at the ceiling. No extra wiring is necessary to install the receiver aside from connecting it to the existing ceiling wiring and to the fan wiring. Please contact us to discuss your particular fan model.





35. General Question #9492 Posted: 5/8/2014 8:47:59 AM | View page where question was posted

QUESTION:
can i use the b65dm dark mahogony bentwood blades with the CF 2000ORB housing and motor. It would require ORB connections from blade to motor.

ANSWER:
No, these blades will only fit the Emerson Maui Bay ceiling fan blade holders. They are not made to work with any other model or brand. Not only because they will not fit, but the fan motor must be designed to handle the additional torque that larger blades like this create. Most blades are not interchangeable between models or brands.





36. General Question #9491 Posted: 5/7/2014 9:17:59 AM | View page where question was posted

QUESTION:
Do you carry Monte Carolo 3MNLR56 Minimalist Ceiling Fan 56"?

ANSWER:
Yes, we do carry the Montecarlo Minimalist fan. Although we do not have the complete details on our website at this time, you can find it here on our site: Montecarlo Minimalist Model MC-3MNLR56BSD. We carry the other available finishes as well.





37. General Question #9490 Posted: 5/7/2014 9:10:50 AM | View page where question was posted

QUESTION:
Where are Minka Aire fans made?

Response: Please refer to questions about Hampton Bay ceiling fans




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#9489 Posted: 5/7/2014 9:07:07 AM | View page where question was posted

QUESTION:
Is the Emerson fan , EMCF4801SW quiet (it is for a bedroom)

ANSWER:
Yes, the Emerson Premium Select fans are among the quietest fans being made today. This fan features the super quiet Emerson K55 motor, which has been the standard for powerful quiet operation for over 20 years now. The motor is unlike other fan motors because the motor is stationary and has a center drive shaft that spins with a rubberized noise dampening flywheel to which the blades are attached. Typical fan motors are the opposite and have a stationary rod running down the middle and entire motor spins around the shaft with the blades are attached directly to the motor rather than to a flywheel.





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#9488 Posted: 4/30/2014 12:47:21 AM | View page where question was posted

QUESTION:
Do you have George Kovacs Alecias Necklace, designed by Alecia Wesner? I am looking for LED fixtures. Thanks

ANSWER:
Here is a link to the George Kovacs Alecia´s Necklace light fixtures by Alecia Wesner. If you cannot find what you like in the Kovacs line, use this link to view all LED light fixtures from all of our brands, then use the filters on the left side of the page to narrow your results.





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#9487 Posted: 4/21/2014 10:11:58 AM | View page where question was posted

QUESTION:
Is there a possibility of a 6" downrod? If not, are we able to cut the 12"?

ANSWER:
The Minka Aire Slipstream comes with a 3 1/2" and a 6" downrod in the box, it does not include a 12" downrod (which would be sold separately).





41. General Question #9486 Posted: 4/19/2014 12:00:15 AM | View page where question was posted

QUESTION:
Does all of your support and replacement guarantees that apply Minka fans apply as well if purchased from you through Amazon?

ANSWER:
Unfortunately they do not apply to orders placed on Amazon due to the high cost of selling through their marketplace. You must order directly from us in order to get all of the guarantees that we offer. Even more, if you purchase through Amazon, they do not allow us to contact you directly if there are any issues that come up. All communication must go through Amazon. For the best overall service and experience, we recommend you make your purchase directly from us.





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#9485 Posted: 4/18/2014 11:53:41 PM | View page where question was posted

QUESTION:
I have a Concept 2 44", Can I replace the 44" with 52" blades?

ANSWER:
You cannot use the 52" blades on the 44" fan. The 44" fan has a smaller motor that is not powerful enough to handle the larger blades...it will eventually break down. Plus, the fan will move less air because the larger blades put too much drag on the motor and it spins slower.





43.
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#9484 Posted: 4/18/2014 10:43:12 AM | View page where question was posted

QUESTION:
Is this product priced as a set of 5 for $69 or is it just one fan blade for $69?

ANSWER:
It is a set of 5 blades for the current price of $69, although that price may not be the same at the time others read this message. Keep in mind that these blades will not fit just any fan. They are made specifically for the Fanimation Inlet.





44.
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#9483 Posted: 4/18/2014 9:57:58 AM | View page where question was posted

QUESTION:
Does this fan have the option of having larger blades?

ANSWER:
The Cornerstone is designed by Emerson to be a 52" fan...they do not make any other size blades.





45. General Question #9482 Posted: 4/15/2014 9:07:09 AM | View page where question was posted

QUESTION:
The add shows a 4 speed wall control with a lite control. Is that included in the price of the 55061 Casablanca fan?

ANSWER:
The Panama Gallery fan does include the 4 speed wall control at the price published on our site. The optional 99020 hand held remote control is also included FREE for a limited time. (That offer may have expired by the time other visitors read this posting).





46. General Question #9481 Posted: 4/11/2014 8:28:36 AM | View page where question was posted

QUESTION:
what is best company of fans

ANSWER:
Here is a link to an article that talks about "Who Makes The Best Ceiling Fans".





47. General Question #9480 Posted: 4/8/2014 1:41:59 AM | View page where question was posted

QUESTION:
how big of a fan will I need for a room this big 20 feet wide 30 feet long and 26feet hith

ANSWER:
Your room is too large for any single ceiling fan. I would recommend 2 60" to 72" fans and you will most likely need to purchase two 6 foot long downrods and a downrod coupler for each fan so you can join the downrods together to create 12 foot long downrods. If you can only install a single ceiling fan, I would suggest using an 80" fan. Please call us so we can go over your options and help you select the best fan(s) for your application. Call: 1-800-201-1193. You can also email pictures of your room to gregt@hansenwholesale.com.





48. General Question #9479 Posted: 4/8/2014 1:36:59 AM | View page where question was posted

QUESTION:
I am looking for Peterson Model # SDPG46-18-17, but I do not see it on your web site. Do you carry it?

ANSWER:
Yes, we do carry it. Here is a link: Peterson SDPG46-18-17 Split Oak Designer Plus





49.
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#9478 Posted: 4/8/2014 1:35:11 AM | View page where question was posted

QUESTION:
How many fan blades are included for the normal price of 168.00 or today discount of 100.00? Are they sold in packs of 5 or individually?

ANSWER:
There are 5 blades included for the current $100 discount price. Please keep in mind that these blades will only fit specific Casablanca ceiling fans...not other brands.





50.
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#9477 Posted: 4/8/2014 1:33:05 AM | View page where question was posted

QUESTION:
will a 1994 wall for a intelertouch and rods work with a new fan ?

ANSWER:
No, the inteli-touch system is antiquated and not compatible with new Casablanca fans. Casablanca has also changed their mounting hardware and downrods, so the older downrods will not work either.





51. General Question #9476 Posted: 4/8/2014 1:31:00 AM | View page where question was posted

QUESTION:
Where is the serial number for the ceiling fans, fans are already installed, are they not in the bar code on the box?

ANSWER:
The serial number is usually located on a label affixed to the top of the fan motor housing.





52. General Question #9475 Posted: 4/8/2014 1:29:42 AM | View page where question was posted

QUESTION:
On a RH Peterson burner, what is the difference, or pros and cons from a G45A Burner and a G45 Triple T Burner? Is it just the certification or is there a performance difference as well?

ANSWER:
The G45A has a manual safety pilot that is factory installed and tested to meet ANSI approval. The G45 is a match-light burner with no safety pilot. If you purchase a G45 and add a safety pilot it will not be installed and tested at the factory. Otherwise, both burners are identical and both are Triple T. Many cities and states require ANSI approval, so if in doubt, it is best to purchase an ANSI approved burner.





53. General Question #9474 Posted: 4/7/2014 1:30:01 AM | View page where question was posted

QUESTION:
I have a zero clearance fire place that had the chimney removed when the house was re-roofed. I never intend to burn wood in it again. It never worked very well burning wood. Ventless is an option, but what are my options for a vented log? I would not want to take the vent through the roof. Can it be vented to a side wall? What are the limitations for running vent horizontally (how long)? I live in St. Louis, MO. Firebox can handle a G10 18

ANSWER:
There are no options to vent a previous wood burning fireplace out a side wall, it must be vented through the roof as it was before in order to burn any gas logs, vented or ventless. Please do not burn anything in your fireplace without having he chimney installed as it was before...it will not be safe.





54. General Question #9473 Posted: 4/4/2014 8:12:01 AM | View page where question was posted

QUESTION:
We have a small office, 9 feet by 11 feet. We just put in a wall to wall, floor to ceiling built in cabinet. The ceiling fan, which centered in the center of the ceiling, is not now. It is closer to the built in and it seems more air is being pushed toward the built in. Is this the effect of the built in? Can anything be done to push more air to the desk, which is opposite the built in?

ANSWER:
The built in cabinet is likely impeding the natural airflow pattern of the fan, which can cause it to move less air. Several options: 1) Relocate the fan closer to the desk. 2) Buy a larger fan. 3) Buy a more powerful fan of the same size. The amount of airflow a fan is capable of producing is measured in CFM (Cubic Feet of Airflow per Minute). You will find it easy to compare the CFM between all of the fans on our site (where CFM is available). Give us a call and we will be happy to go over these options in more detail. If you can email me some pictures of your room, I will be happy to take a look and see if there is anything else I can suggest. Email pictures to: gregt@hansenwholesale.com





55.
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#9472 Posted: 4/3/2014 8:30:36 AM | View page where question was posted

QUESTION:
Is it possible to use dimmable CFL bulgs in Midway Eco and will remote allow them to dim?

ANSWER:
Unfortunately the Emerson Midway Eco remote does not have a dimming function, so although you could install dimmable CFL bulbs, you would not be able to dim them. As I have mentioned previously, the lack of dimming capability is the only complaint we get about this fan...and rightfully so. This is a problem for virtually ALL ceiling fans with lights from ALL brands that meet Energy Star requirements. If you really need dimming capability and are looking for a ceiling fan that has a DC motor, I would suggest you consider the Casablanca DC Stealth. The DC Stealth does not meet Energy Star requirements because it incorporates a 100 watt halogen bulb, but it does have a super efficient DC motor. Casablanca chose to go that way in order to meet the needs of people looking for a high quality contemporary style ceiling fan with a super efficient DC motor and a dimmable light. Here is a link to the: Casablanca DC Stealth Model 59105 in White.





56.
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#9471 Posted: 4/3/2014 8:21:21 AM | View page where question was posted

QUESTION:
Is the Elk 66135 Billiard Chadwick adaptable for a sloped ceiling or use a ceiling fan sloped ceiling adaptor?

ANSWER:
The Chadwick Island fixture from Elk will in fact hang from a sloped ceiling using the components supplied with the fixture, so there is no need for a special adapter.





57. General Question #9470 Posted: 4/3/2014 8:17:20 AM | View page where question was posted

QUESTION:
Model CF787ORB comes with a 4 speed wall control. How does it reverse the fan blades direction ? It is located at 20feet off the ground

ANSWER:
The Emerson Carrera Grande has a manual reverse switch on the motor housing. Because your ceiling is so high, reversing the fan manually is obviously not going to happen. Emerson makes a special remote control transmitter and receiver that is capable of reversing the fan. This remote can be installed as a wall control and also be used as a hand held remote. Here is a link to the components: SR650-RC212. They also have another remote only option with a receiver that cannot be used as a wall control. Here is a link to that system: SR600-RC212. Although the receiver is not shown in the picture, it is included in the model that we are selling.

Keep in mind that in order for these to work, you must install the receiver unit in the canopy of the fan when you install the fan. If you do not install it then, you will have to get up there to do it later...so be sure to purchase these components along with your fan. Also, rather than using the links above to purchase these parts, you can simply add them to your original fan purchase by clicking on the orange button labeled "Controls" below the picture of the fan on the main product details page...or just give us a call and we will make sure you get everything you need.





58. General Question #9469 Posted: 4/3/2014 8:02:18 AM | View page where question was posted

QUESTION:
Where can I find a replacement globe for my harborside breeze Wakefield ceiling fan?

Response: Please refer to questions about Harbor Breeze ceiling fans




59. General Question #9468 Posted: 4/3/2014 8:01:15 AM | View page where question was posted

QUESTION:
I am looking for an Emerson crystal LX ceiling fan CF875SPB that I understand has been discontinued. Can you find one for me?

ANSWER:
It has been about 10 years since Emerson made that fan...so we ran out of stock many years ago. I am pretty confident that you will not find any dealers that have one. It was a nice looking fan with the illuminated crystal motor housing, but compared to fans made today, it did not move enough air (the motor was too small in order to accommodate the lights that lit up the crystal). Here is a link to view all of the flushmount/hugger ceiling fans that we currently have available: Flushmount Ceiling Fans.





60. General Question #9467 Posted: 4/3/2014 7:53:00 AM | View page where question was posted

QUESTION:
I am looking at model HRG45-24-P-SS. the gas line comes into the fireplace from the left side (looking forward at the fireplace). Will this burner-log set work? When I looked at the instruction manual, the diagram shows the gas line on the right.

ANSWER:
You can easily reroute the gas line to the left side using a longer flex tube or black pipe. Often times, depending on the location of your gas line, the flex tube that comes with the burner will reach the other side. If it does not, then you can purchase a longer flex tube from us or from a hardware store or home center.





61.
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#9466 Posted: 4/3/2014 7:45:49 AM | View page where question was posted

QUESTION:
How do I reverse my Minka Aire Model F803-TL ceiling fan without the wireless remote. The remote unit has begun to fail and will not power up. I have switch the wireless unit to a regular wall mounted fan control. However, I need to change the direction of the blade spin and I do not see a direction switch on the fan itself. How do I rectify this issue. Many thanls

ANSWER:
There is no method of reversing the Minka Aire Artemis ceiling fan other than with the remote control or wall control that was/is made for the fan. Generic remotes do not have a compatible reverse function and there is no reverse switch on the fan motor housing. Please contact Minka Aire customer support so they can determine the correct replacement parts (remote transmitter and receiver) for your fan since they have changed them over the years. Once you have determined the part numbers you need, you can call us to order them. Here is a link to their contact info: Minka Aire Customer Support.





62. General Question #9465 Posted: 3/7/2014 12:37:20 PM | View page where question was posted

QUESTION:
Can the Kenroy 91733 CH Arpeggio 3 light pendant be hung from a chain rather than direct ceiling mount?

ANSWER:
The Kenroy 91733 Pendant is not designed to hang from a chain. However, Kenroy does make a matching pendant that does hang from a chain. You can see it here: Kenroy 72133 Chain Mount Arpeggio Pendant.





63.
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#9464 Posted: 3/7/2014 12:34:18 PM | View page where question was posted

QUESTION:
Will this work with LED light bulbs?

ANSWER:
Whether or not this control will work with LED bulbs depends on whether the LED bulbs are dimmable or not. Most LED are dimmable, but some are not. Be sure to check the bulbs you are using.





64. General Question #9463 Posted: 3/7/2014 12:32:21 PM | View page where question was posted

QUESTION:
room is 18 ft x 28 ft. with a 14 foot vaulted ceiling. What size fan do I buy? How low from the vaulted ceiling does the fan hang? My pendant lights are black...can I use a black fan?

ANSWER:
In a room this size of yours, we would most likely recommend 2 fans. Black is certainly a great option if it matches other decorative items in your room. However, there are very few black fans available today, so you may want to consider other finish options in order to dramatically expand your choices. Ultimately, the fan we recommend will be based on many factors including: style, quality, airflow and price range. For that reason, it is best to call and talk to one of our ceiling fan experts in order for us to quickly narrow down your choices over the phone.





65. General Question #9462 Posted: 3/7/2014 12:28:41 PM | View page where question was posted

QUESTION:
I have a commercial space of 2000 total square feet, but only about 1200 contiguous that needs air circulation for both heat and AC. Ceilings are 12 feet high. I'm thinking 2 fans because the only duct is basically centrally located and kicks air through 3 vents on either side and is about 12 inches from the ceiling. Would you recommend a "commercial" heat fan?! I need a recommendation and would definitely prefer something that is going to be VERY quiet, but also move the air.

ANSWER:
Commercial heat fans are typically not designed for quiet operation, so I would probably make a different recommendation for a sound sensitive area. There are so many options to choose from that it is best if you call and talk to one of our ceiling fan experts to go over them with you on the phone. Please call us at: 1-800-201-1193.





66.
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#9461 Posted: 3/7/2014 12:25:30 PM | View page where question was posted

QUESTION:
What does original fan mean. Any fan you use it on must be a hunter fan?

ANSWER:
The Hunter 28189 fan control is designed specifically for Hunter Original fans only. Hunter original fans are the Cast Iron line of fans that Hunter still makes. Here is a link to them on our website: Hunter Original Ceiling Fans. The 28189 Hunter remote control comes with an externally mounted receiver since there is no room inside the Hunter Original fan canopy to install a receiver. The receiver is a white disc that mounts to the ceiling junction box and then the fan mounts to the disc. You can see how it is installed here by downloading the installation manual from the Hunter Website: Hunter 28189 Remote Control Installation Manual.If you do not have a Hunter Original ceiling fan, please call us at 1-800-201-1193 so one of our ceiling fan experts can help you choose a control for your fan.





67.
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#9460 Posted: 3/1/2014 11:20:06 PM | View page where question was posted

QUESTION:
Does this fan have a sloped ceiling adaptor available?

ANSWER:
The mounting hardware that comes with the Fanimation Jennix ceiling fan will hang on a ceiling angled up to 30 degrees without the need for any additional hardware. If the ceiling is angled more than 30 degrees, there is a special ball that you can purchase that will extend the allowed angle up to 52 degrees. Here is a link: SCB1-52 Angled Ceiling Ball Adapter





68.
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#9459 Posted: 2/24/2014 9:07:20 AM | View page where question was posted

QUESTION:
Can this fan be used as hugger or ceiling mount without downrod?

ANSWER:
Yes, the 30" Kichler Canfield fans come with a flush mount adapter in the box which allows it to be installed without the included downrod.





69.
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#9458 Posted: 2/23/2014 8:23:35 PM | View page where question was posted

QUESTION:
We have a living room with walls that are about 11 feet high with a vaulted ceiling the peak of which is 16 feet above the floor. What height above the floor should the ceiling fan be mounted. We will be using it in the summer for cooling as well as in the winter to bring the warm air down. We havent decided on the fan diameter yet, probably in the 60-72" range. We will most likely be buying an Emererson Eco fan. Thanks.

ANSWER:
I would recommend using a 6 foot downrod to bring the fan down a little less than 10 feet from the floor. A 72" Emerson Eco fan should be great for this application if the room is around 15 feet x 15 feet or more. If it is really large, over 20 feet...you should consider using 2 60" fans with 6 foot poles. Below is a link back to the Carrera Grande Eco in Antique Pewter with 72" blades. You can actually select any of the Carrera Grande Eco fans regardless of size and then change the blades that are pictured to any of the 72" blades by clicking on the orange Blades button, so you are not limited to just the brushed nickel finish to create a 72" fan. Carrera Grande Eco 72"





70.
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#9457 Posted: 2/23/2014 8:18:04 PM | View page where question was posted

QUESTION:
Is there a downrod longer than 72" available for the Fanimation Keistone 72 (DC Motor) Ceiling Fan?

ANSWER:
You can purchase a downrod coupler and join 2 downrods together to create a downrod as long as 12 feet. Click on the orange button for Accessories beneath the fan picture on the main product detail page to add the downrod coupler. Then click on the Downrods button to add a downrod. You can then change the quantity to 2 once you add the configuration to the shopping cart. Or just give us a call during normal business hours and we will make sure you get everything you need.





71.
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#9456 Posted: 2/19/2014 2:10:56 AM | View page where question was posted

QUESTION:
can the Levon Fanimation ceiling fan be installed on a vaulted ceiling? It says it come with a 6" down rod but does not mention any other lengths.

ANSWER:
The Fanimation Levon ceiling fan will hang from a vaulted ceiling angled up to 30 degrees using the standard 6" downrod and mounting hardware that is included with the fan. Additional length downrods for ceilings over 9 feet high can be found by clicking on the orange button labeled Downrods, located just beneath the main picture of the fan on the product details page. Ceilings angled more than 30 degrees up to 45 degrees require the optional Angled Ceiling Adapter Model: FA-SCB1-52, which can found by clicking on the orange Accessories button.





72. General Question #9455 Posted: 2/17/2014 9:10:47 AM | View page where question was posted

QUESTION:
Cn I just order the burner since I already have a 24 " split oak log set? My existing burner is leaking. Am looking at the G46-24 SPK.

ANSWER:
Yes, if you already have Peterson logs, we can supply you with the correct burner that is matched to them. The G46-24-SPK is one of the burners that is compatible with your logs. Give us a call and we will process your order over the phone. Call: 1-800-201-1193.





73. General Question #9454 Posted: 2/17/2014 9:09:00 AM | View page where question was posted

QUESTION:
Hello, Thank you for taking my question. We have install installed a ventless fire place Patterson.. The unit was complete but had no logs supplied. Bought new logs. Can any ventless log be used with the burner. Or are the logs and burner sold only in sets?

ANSWER:
Warning: Do not use any logs other than those designed for the particular burner you own. The logs are in fact specific to the burner. It is critical that you get the right logs because if the flame hits the logs differently than the original design it can cause the gas to burn incompletely. Incomplete combustion of gas results in the additional byproducts of soot and carbon monoxide (lethal and odorless), which will be introduced directly into your home.





74. General Question #9453 Posted: 2/11/2014 9:10:42 AM | View page where question was posted

QUESTION:
Are your wet rated ceiling fans made with only either plastic or stainless steel interior parts? Could you recommend some which have this?

ANSWER:
All outdoor wet rated ceiling fans use special components that are stainless steel or plastic...as this is a requirement in order to be UL listed for use outdoors. With that said, I cannot say that any or all of them use only stainless steel and plastic for ALL components. If corrosion is your concern, I must steer in you in the direction of the Minka Aire Concept I 58" Wet rated ceiling fan which is the first and ONLY ceiling fan where the actual motor housing is made of marine grade stainless steel. This is a new fan that will become available in March of 2014. We are very excited about this great new stainless steel outdoor fan. Each of the finishes the fan is available in are actually applied over stainless steel, so even the white and oil rubbed bronze models are stainless. Here is a link: Minka Are Stainless Steel Concept I 58" Wet Rated Ceiling Fan.





75. General Question #9452 Posted: 2/11/2014 9:06:07 AM | View page where question was posted

QUESTION:
I want to connect a Casablanca fan that takes a threaded down rod to an existing down rod that is .75" OD and is not threaded. Do you carry a coupler or adaptor that will enable me to accomplish this? Thank you.

ANSWER:
There is no coupler made to connect a Casablanca ceiling fan to a non-Casablanca downrod. Casablanca does not allow this because they use their own proprietary mounting system that they have tested for safety. Using any other mounting system would void the warranty and could create an unsafe condition, particularly if the previous fan and downrod was not rated for the same weight as the Casablanca fan. You will find this the same with most of the higher quality brands.





76.
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#9451 Posted: 2/1/2014 3:35:37 PM | View page where question was posted

QUESTION:
54094-hunter Caribbean can you purchase it with a hand remote

ANSWER:
You certainly can. Hunter offers several choices for remote controls. Just click on the orange button beneath the main fan picture on the product page to see the choices and add one to your fan. Otherwise, give us a call and we will be happy to help you choose the best control for your needs: 1-800-201-1193





77.
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#9450 Posted: 2/1/2014 3:33:51 PM | View page where question was posted

QUESTION:
I have a 10 foot high tray ceiling in center of bedroom surrounded by a 9 foot lower ceiling. I just purchased 3) FP432OLT1 latte finish motors. What size down rods would create the best look to this room? Fan would be located in middle of room over my bed area. I want to order rod today. Thanks, Diana Hebert

ANSWER:
I would recommend using a 24" downrod for best looks and airflow.





78. General Question #9449 Posted: 2/1/2014 3:26:13 PM | View page where question was posted

QUESTION:
I have a Peterson 18" gas log set I'm installing myself. The installation manual shows a right hand gas supply. My fireplace has a left gas supply. Can I just disassemble the burner pan and convert it to a left gas input and put the cap on the right? Or do I need to run a lot more pipe all the way from the left side to the right side? Thanks

ANSWER:
If you have a matchlight system (one without a safety pilot) then you can switch the plug and orifice from one side to the other to convert it to left gas input. If you have a safety pilot, it depends on the pilot system you have: some of them can and other cannot be reversed...it will be obvious because the pilot mechanism would be upside down when reversed. If such is the case, then either get a longer flex tube from a home center, or reroute the gas line using black pipe and elbows.





79. General Question #9448 Posted: 1/30/2014 9:12:57 AM | View page where question was posted

QUESTION:
We have a "Fire-Gear" vent-less propane fireplace. It gives off a noxious odor. We had it service but to no avail. We are thinking of replacing it w Peterson brand. Will this take care of our problem?

ANSWER:
Fire Gear is not a top quality brand like Peterson, so it is quite likely that replacing them with a better quality vent free gas log from Peterson will help reduce the odor. But it is important to be aware that ALL ventless appliances produce some odor because all of the byproducts of burning the fire are introduced into the room. Propane can be particularly worse than natural gas because the quality of the propane varies from supplier to supplier. The more impurities there are in the propane, the more potential there is for smell coming from burning a ventless gas log. Although we would love to sell you a new gas log set, we cannot guarantee that it would eliminate or reduce the odor. The only way to find out would be to install them. At least in that manner, you would know for sure whether it is the log set causing the problem, or the gas you are being supplied. Read more about what causes vent-free gas logs to produce a smell:





80. General Question #9447 Posted: 1/30/2014 8:46:17 AM | View page where question was posted

QUESTION:
My daughter has vented gas logs in her bedroom which is about 24x36. It is her primary heat system. Recently we noticed that the ceiling and top part of her walls were becoming covered in black soot. Why would the logs start this and is it dangerous to them. They have a 1 month old that sleeps in that room as well. I have noticed that some of the baby toys that are plastic have the black on them also. I am very nervous about this. Would it be better for them to get ventless with a heatalator?

ANSWER:
Please stop using the gas logs immediately, it is dangerous to use them if they are producing soot. Where there is soot, there is also carbon monoxide, which as you know is a lethal odorless gas. You need to have your gas logs serviced or replaced because they are no longer burning cleanly as vent free gas logs should. Some Heating and AC companies are qualified to service ventless appliances, so use your local yellow pages to call around. Or, you can use the resource on this page to locate a professional who is qualified to service your gas logs: Locate a Gas Log Service Professional.





81. General Question #9446 Posted: 1/26/2014 3:14:39 PM | View page where question was posted

QUESTION:
I have a Peterson real fire vented gas log system 18inch in my fireplace for several years and am very satisfied. I would like to change just the burner to make a vent free system for more heat. Is this possible. Thanks

ANSWER:
Unfortunately you cannot change just the burner in order to create a ventless gas log set. The burner and logs must be designed to work together, so you will need to buy a complete setup. The reason is that ventless gas logs must burn in a very controlled manner in order to burn cleanly. Any disruption to the way the flame burns, such as touching the logs in the wrong place, will cause the gas to burn incompletely and produce exhaust...including carbon monoxide and soot. So the flames cannot touch the logs in any manner in which the system was not designed...which means you must have the correct logs and they must be stacked exactly as described in the owners manual.





82. General Question #9445 Posted: 1/23/2014 1:03:57 PM | View page where question was posted

QUESTION:
I have a masonry fireplace in my 1954 ranch. I would like to buy vent less gas logs. I am told that most gas log brands DO NOT make logs for a 5.5 inch clearance to the sidewall. Can you help? I really would like VENTless The local gas log store here said "shop the internet" we don't carry what you need. HELP. Thank you.

ANSWER:
Maintaining the proper clearance to a "Combustible" side wall that extends beyond the fireplace opening is critical in order to avoid a fire. There are no vent-free gas logs that can be installed with a projecting wall only 5 1/2" from the opening because they all produce too much heat for a wall that close. However, in order to determine if that is actually what you have, please email some pictures of your fireplace and I will be happy to check it out. Email pictures to: gregt@hansenwholesale.com





83. General Question #9444 Posted: 1/23/2014 12:58:39 PM | View page where question was posted

QUESTION:
Hi, I have an outdoor stone fireplace and I would like only a screen to cover the opening to prevent sparks from landing on the porch. Nothing fancy, just a bar across the top with a metal mesh that hangs in front. stainless would be best as it is outdoors. Do you have any suggestions?

ANSWER:
We can certainly have a mesh curtain custom made for your outdoor fireplace...and in stainless steel so it will not rust. Please email some pictures of your fireplace along with the width and height of the opening and we will be happy to discuss your options and quote you some great prices.





84. General Question #9443 Posted: 1/23/2014 12:56:09 PM | View page where question was posted

QUESTION:
Do you have replacement bulb shields for the Murray Feiss wall sconce fixture part number VS5303PW? It was discontinued in 2004. Thank you.

ANSWER:
I am sorry to say we do not have replacement shades for your Murray Feiss sconce. They have not been available for quite some time since the item was discontinued.





85.
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#9442 Posted: 1/23/2014 12:55:08 PM | View page where question was posted

QUESTION:
How do vermiculite embers work? Do you have to have a pan to place the embers in or can you just place them beneath the logs? How hot do the embers get? Do embers emit an odor?

ANSWER:
The glowing embers are designed to work with pan style gas log burner systems that are designed to be covered completely with sand. The embers are spread out over the sand. The flames filter up through the sand and embers and makes the embers glow red hot almost instantly. How hot the embers get depends on how hot the flame is. I cannot say they do not emit an odor, but any odor they emit should go up the flue with the rest of the exhaust. Based on your question, I suspect that you do not actually have a gas log burner system. If you can email me some pictures of your fireplace, I will be able to offer more advice. Please email pictures to: gregt@hansenwholesale.com





86. General Question #9441 Posted: 1/23/2014 12:51:01 PM | View page where question was posted

QUESTION:
Hi I have a fireplace and I don't know if it is gas or not, how can I tell? I recently bought this home and never asked before I bought it. The house was built in 1933 and by the pictures on your website I know it's a masonry fireplace but still don't know if it has gas or not, help!

ANSWER:
I will be happy to help you determine the type of fireplace you have and whether or not it has gas. Please email some pictures of your fireplace so I can take a look. Email pictures to: gregt@hansenwholesale.com





87. General Question #9440 Posted: 1/23/2014 12:48:21 PM | View page where question was posted

QUESTION:
I have a heat n glo vented system installed works ok but I want a new log with burner. Will these vented systems work for me

ANSWER:
Heat-n-Glo makes gas fireplaces. Gas fireplaces come with their own proprietary gas burner and logs that you cannot change. So the answer is, no...you cannot install these gas logs in your gas fireplace. As odd as it sounds, gas logs are only designed to be installed in wood burning fireplaces that have a gas line run to them. The exception would be vent-free gas logs that can be also be installed in special ventless fireboxes that are approved and tested for that application.





88. General Question #9439 Posted: 1/23/2014 12:42:13 PM | View page where question was posted

QUESTION:
I have ordered vented gas logs and see that the damper should remain open during operation. What can I do to keep heat from escaping through the open damper when it is not in use?

ANSWER:
If you do not have them, we recommend that you install glass doors on your fireplace. Although you cannot burn the gas logs with the doors closed, you can close them when the fire is off to help prevent the draft you are experiencing. If you email some pictures and measurements of your fireplace we can help you choose the best glass doors to fit your needs. Email pictures and measurements to: gregt@hansenwholesale.com...or give us a call at: 1-800-201-1193.





89. General Question #9438 Posted: 1/23/2014 12:34:53 PM | View page where question was posted

QUESTION:
there is not info on how many burners there are on the AOG 30"

ANSWER:
The AOG 30" bbq series comes with 3 burners.





90.
See This Item
#9437 Posted: 1/23/2014 12:13:49 PM | View page where question was posted

QUESTION:
Can the Minka Aire Model F582-BNW light fixture be switched on and off separately from the fan?

ANSWER:
Yes, you can operate the fan and lights independently from the control. The included remote wall control gives you 3 fan speeds and a full range light dimmer.





91.
See This Item
#9436 Posted: 1/23/2014 12:08:48 PM | View page where question was posted

QUESTION:
what is the height from the center of the mounting plate of the top of the shade?

ANSWER:
The height from the center of the back plate to the top of the glass shade is approximately 4".





92. General Question #9435 Posted: 1/23/2014 11:57:27 AM | View page where question was posted

QUESTION:
i have a 25 ft ceiling in my living room and I need a fan and a downrod that would make sense. Any ideas?

ANSWER:
High ceilings such as yours require a powerful ceiling fan with an extra long downrod. For many brands, we have downrod couplers that allow you to connect downrods together to create a longer downrod. The actual fan we recommend will be determined by several other factors including: Style, Finish, Room Size and your budget. We will call you to discuss these things and help you choose the best ceiling fan for your needs. For those reading this response, it is best if you simply call and talk to one of our ceiling fan experts at: 1-800-201-1193.





93. General Question #9434 Posted: 1/23/2014 11:53:52 AM | View page where question was posted

QUESTION:
would you be able to sell just the tips for the fireplace pokers in bulk and at what price?

ANSWER:
We specialize in handling trade customers such as yourself and we can certainly can supply you with fireplace poker tips in bulk quantities. We have several to choose from. One of our fireplace experts will contact you directly to go over the options and quote prices based on the quantity you need.





94. General Question #9433 Posted: 1/23/2014 11:52:04 AM | View page where question was posted

QUESTION:
I am interested in gas logs for the fireplace that produce heat as a supplement to my heating system.. I prefer Peterson brand. They would have to be LP gas propane. Log set needs to be 24" long. Please advise.

ANSWER:
We will be happy to help you choose the best gas logs for your fireplace. One of our gas log experts will contact you right away to discuss your needs. Please be sure to measure your fireplace so we can help you choose the correct size. We will need the Front Width, Back Width and Depth of the fireplace.





95. General Question #9432 Posted: 1/23/2014 11:50:44 AM | View page where question was posted

QUESTION:
We are thinking about converting our wood burning fireplace to gas. We obtained 2 estimates from local companies. One company told us that in order to go ventless, we would have to change out entire fireplace, box, chimney insert, basically replace everything. The other company said it would be no problem to convert over and was much more reasonable. We want to make sure it is safe and no fire hazard, not sure which one to believe.

ANSWER:
If you can email me some pictures of your fireplace I may be able to help clarify whether or not you can use ventless gas logs in it. If it is a prefabricated fireplace, the answer will be determined by the owners manual for the fireplace. In order to find the owners manual, we will need to know the brand and model number of the fireplace. To do so, look for a metal label somewhere around the fireplace opening. If you find it, send a picture of that as well. If it is a masonry fireplace, you should have no problem using ventless logs. In either case, email me some pictures and I will help you determine what you have. Email your fireplace pictures to: gregt@hansenwholesale.com





96. General Question #9431 Posted: 1/22/2014 1:21:59 PM | View page where question was posted

QUESTION:
I'm looking for a three flush mount, modern style ceiling fans that emit bright light (prefer LED), are rated at least 6000 CFM. I prefer white, but may consider other modern looking styles. My most important feature is the brightness, so please recommend me a few choice to choose from. Thanks

ANSWER:
Your request has been duly noted and one of our ceiling fan experts will contact you to discuss your options. For those reading this with a shared interest, please note that there are currently very few hugger ceiling fans on the market that are incorporating LED lights. The additional limitation of 6000 CFM minimum will narrow the choice down to zero. So in other words, there are currently no hugger fans that meet the stated requirements. However, it is possible that hugger fans are not necessary for this application. If the ceiling is at least 8 feet high, then a standard mount fan will work...and there may even be such a fan that has a close to ceiling adapter which will make it closer to a hugger fan. By considering these options, you will find we have several high performance modern style ceiling fans with LED lighting that produce over 6000 CFM. Use this link to view Ceiling Fans with LED Lights and you will see they are already sorted by quality and CFM performance, so finding suitable fans will be quick and easy. For other options, please call and talk to one of our Ceiling Fan Experts at: 1-800-201-1193 or email your request to: gregt@hansenwholesale.com





97. General Question #9430 Posted: 1/22/2014 1:10:23 PM | View page where question was posted

QUESTION:
Looking at your Emerson Grande ECO fans for some rooms in new house construction underway. Want to be sure I have right down rod ext for rooms, would like to trade a few emails on this. Consult on other fans of yours for lesser rooms would be appreciated too for brand and value/performance. Prefer email due to my poor hearing. Can send you document showing room layout and dimensions if desired.

ANSWER:
The Emerson Carrera Grande ECO fans are a great choice. We will be happy to go over your plans and help you choose the right downrods for your fans. One of our ceiling fan experts will contact you via email shortly as requested.





98. General Question #9429 Posted: 1/22/2014 1:07:39 PM | View page where question was posted

QUESTION:
I need a replacement globe for a ceiling fan but don't know the type of fan. Is there one that will fit any fan?

ANSWER:
There are literally thousands of different types of ceiling fan globes. Some fans have globes that are made specifically for that fan while others use what are called universal light fitters that accommodate standardized globes. In order to determine what type of globe you need, please email pictures of your fan along with the brand and model number, which can be found on the top of the fan body. Email this info to: gregt@hansenwholesale.com and I will see if I can help you.





99. General Question #9428 Posted: 1/22/2014 1:05:27 PM | View page where question was posted

QUESTION:
I have the emerson eco carrera grande fan. I am using the wall switch EM-SW605. Can I also use the remote EM-SR605 with the wall switch. Can they both be used at the same time as long as they are on the same frequency.

ANSWER:
The correct remote transmitter to use with the SW506 wall control is model SR600. You can use both controls to operate the fan once you have the frequencies matched up. You can purchase the remote transmitter here: Emerson SR600 Remote Control Transmitter.





100. General Question #9427 Posted: 1/22/2014 1:01:25 PM | View page where question was posted

QUESTION:
I want to buy 5 ceiling fans and I would like to pay by a wire transfer.Can I use it?

ANSWER:
Yes, we do accept wire transfers. If you are outside the USA, please call our direct phone number at: 1-562-594-1249 and we will be happy to take care of you.





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