Ask the Expert Forum

QUESTION:
do you sell this fan with the blades

ANSWER:
Yes we do. I had to make some corrections to the fan since it has been discontinued, there is a limited supply of compatible items that are still available. The light fixture that was previously shown with the fan is no longer available, so I changed the picture to show the fan without lights. The blades are now showing as a viable option. There is a very limited supply of these fans still in stock at Fanimation.

QUESTION:
The description forMontecarlo DC52 (DC Motor) Ceiling Fan Model 5DCR52RB states "Comes with 7 Speed hand held remote control system with reverse. Included with DC52 fans" but in specifications it says 3 speed, So, is the fan 3 or 7 speed?

ANSWER:
The Montecarlo DC52 ceiling fans do in fact come with a 7 speed remote control. The reference to 3 speeds was a mistake on our website and has been corrected. Thanks for pointing this out.

QUESTION:
We have a Temco "B" Vent Gas Fireplace Model GFD701 which we would like to replace with Peterson gas logs and burner. Our local gas log rep says the B Vent restricts the use of the Petersons logs. He said the B Vent was usually 4" or 6" diameter. However, ours measures 8", and goes directly through the roof. Are we stuck with this Temco model? It works, but we would prefer the burners which allow for a bed of glowing embers.

ANSWER:
You cannot install aftermarket gas logs in a b-vent gas fireplace. Gas logs like those you see on our site can only be installed in a wood burning fireplace that has a gas line piped to it. Not only would your fireplace not be capable of exhausting the fumes, it cannot handle the additional heat and could potentially cause a fire in your home. Gas fireplaces come with their own proprietary burner and log setup and they cannot be changed unless the manufacturer of the fireplace makes different options for your model (which is rare).

QUESTION:
I have a vermont castings fireplace insert model 0044 from 1984. I am having lots of issues with the bushings and would like to get replacement bushings or new fans. V.C. does not have parts anymore for fans or bushings.I have the part numbers for the fans, 160-4107 and 160-4114 but I cannot equate these fans to anything I see on line. Can you help me figure out what fan I should purchase to replace my fans for this 1984 insert. The insert works perfect and would be a shame to send $ for a new o

ANSWER:
Unfortunately we cannot help you with your Vermont Castings insert. We sell ceiling fans, not replacement fans for fireplace inserts.

QUESTION:
we have direct vent gas fireplace, has on-off switch - will fireplace work when the power is out?

ANSWER:
We do not sell or support direct vent fireplaces. I would suggest that you Google the make and model of your fireplace to see if you can come up with an owners manual so you can learn how it operates. If you use the advanced search feature for Google you can select to search only for .pdf files, which will make it much easier to refine your search.

QUESTION:
How much light does this fixture deliver (compare to a XXX Watt bulb)? I want to mount it in a hutch that sits on a desk.

ANSWER:
The Maxim 53035FTSN light fixture you are referring to has been discontinued and no longer available. We do not have any further details about it other than what is posted on our website.

QUESTION:
i have a eastview ceiling fan model l 1062 can i oil the motor if so where and what causes the humming noise

Response: Please refer to questions about Harbor Breeze ceiling fans

QUESTION:
We are looking for a clear globe about 10 inchs accross with a center hole for a pull chain and a secound hole about 1 " off center for a second pull chain. The first pull c hain is for the light and the second pull chain is for the fan.

ANSWER:
Unfortunately we cannot find replacement globes based on dimensions or descriptions since they are rarely interchangeable between brands due to the way they are attached. If you email me some pictures of your fan and the broken glass I may recognize it. You can also look on the top of the fan motor for a label that has the brand and model number. Email me that along with your pictures and I'll see if I can be more help. Email this info to: gregt@hansenwholesale.com

It may also be easier to simply replace the entire light fixture if it is the kind that attaches separately to the bottom of the fan. I will know once I see your pictures.

QUESTION:
I am trying to find two white 9.25 neck ceiling fan replacement globes. Do you carry any that size? Thanks, Stephanie

ANSWER:
Most replacement globes for ceiling fans are not interchangeable between brands and fan models. The dimensions of replacement shades are rarely supplied by the manufacturer. Even when the opening is the same between 2 fixtures, the shape of the rim differs, so not only do you need to know the size, you also need to know the exact shape and method that the glass attaches. Since that is not practical information to relay between suppliers and consumers, it is simply not available.

Bottom line is, you need to know the brand and model number of the glass shade you are trying to replace. Or, if the fan came with a built-in light fixture, you need the brand and model number of the fan. If the fan came from a home center like Lowe's or Home Depot, they do not generally import replacement parts for their fans when they bring them over in bulk from China, so you may never find what you need.

Can you email me some pictures of your fan or the broken glass? Maybe I will recognize it. You can also look on the top of the fan motor for a label that has the brand and model number. Email me that along with your pictures and I'll see if I can be more help. Email pictures and info to: gregt@hansenwholesale.com

QUESTION:
Why do gas logs smoke up a room?

ANSWER:
Gas logs should NOT smoke up a room, so if that is what is happening with your gas log set, then something is definitely wrong. If you are burning the logs with your damper closed, that would explain it. But I assume that you are not doing that. It is possible that something is blocking your chimney, so you may need to have a chimney sweep come take a look. Some fireplaces are poorly designed and simply do not create enough draft, so both gas logs and real wood will smoke up the house. If your house is tightly sealed, your fireplace may not be able to create a draft, in which case you will need to open a window. It could be the gas log set you own is poorly made or installed incorrectly.

If you email me some pictures of your fireplace and gas logs, I may be able to give you more direct input. Email your pictures to: gregt@hansenwholesale.com

QUESTION:
My fireplace does not have a damper but I want vented logs in it . What will I need to do in order to have vented gas logs in it?

ANSWER:
You do not have to have a damper to use vented gas logs since they are supposed to be burned with the damper open anyways. But, you must have a chimney. So, when you say you do not have a damper, do you actually have a chimney that vents the fireplace to above the roof line, or is it sealed off at the top inside your fireplace where the damper should be? If you email me some pictures of your fireplace so I can see what is inside...including how it looks at the top inside the opening, I may be able to offer you more information. Email pictures to: gregt@hansenwholesale.com

QUESTION:
RE Minka Aire F842-SDBK Ceiling Fan, The top of the fan will be visiable from our second floor balcony. Is the top of the fan closed or open? Can you provide a picture looking down on the fan? Thank you John

ANSWER:
Although we do not have any pictures of the Minka Aire Vintagecraft ceiling fan taken from a vantage point above the fan, I can assure you that the fan is not open on top, so it will look just fine from your second floor balcony.

QUESTION:
Is there a shorter downrod for the Concept I? I like it better than the Concept II but have ceilings that are only 7 foot 11.

ANSWER:
The Minka Aire Concept I ceiling fan does not have a shorter downrod option. It comes with both 3 1/2" and 6" downrods in the box. The measurement from ceiling to blades is 13" with the 3 1/2" downrod, which will put the fan 2" lower than building code requirements. For ceilings lower than 8 feet, you certainly should be looking at flushmounted ceiling fans. I would highly recommend The Minka Aire Concept II.

QUESTION:
We want to be able to leave ventless gas logs on low setting all night to supplement our heat pump when it is going to be very cold (in teens to single digits) overnight, are these made to withstand this type of use?

ANSWER:
Ventless gas logs are not supposed to be burned for more than 6 continuous hours per day or more than a total of 40 hours per week. The owners manual on every ventless gas log will state this quite clearly. This is a national building code standard for your safety. The reason is that they produce a lot of water vapor, which can certainly lead to the production of mold and mildew if they are over-used. They also deplete the oxygen in the air and replace it with carbon dioxide, which is not healthy. They should NEVER be operated when you are sleeping or not in the room for extended periods of time.

QUESTION:
I have a G10-30-15P unit. Can I have the 15P control replaced by the 01VP control? If so, what is the cost?

ANSWER:
You cannot just replace the control and value, you must replace the entire burner system. This is part of the safety regulations for ventless products. There is no allowance for field conversions of ventless gas logs.

QUESTION:
I have gas logs in my original fireplace. I want to increase the heat output and want a remote control. What are my options? Thanks, Elizabeth

ANSWER:
Very little can be done to increase the heat output of an existing gas log, so you are most likely going to have to replace it with one designed for heat. Since you apparently are not getting much heat from your gas logs right now I assume you have a vented gas log set that must be burned with the damper open, so the heat goes up the chimney. If you really want heat, you need to replace the entire burner and log setup with a new Ventless gas log that can be burned with the damper closed. Ventless gas logs are not for everybody because they produce an odor that some people just do not like. My suggestion would be to read this article: Vented -vs- Ventless Gas Logs. I would also suggest that you email me some pictures of your fireplace and gas logs so I can see what you have as well as what could potentially be installed. Email pictures to: gregt@hansenwholesale.com and include your fireplace measurements (front width, front height, depth, rear width).

QUESTION:
Hello, I need 30" fireplace logs but want some with a great flame. I have logs but flame is very small,what set do you recommend that looks like a blazing fire?

ANSWER:
Without knowing how much flame you are getting right now it is difficult to compare to what you might expect to get from the best logs on the market today. Can you possibly take some pictures of your gas logs both on and off so I can see what we are up against?

I will say that often times people buy logs that are simply too large for the fireplace. The larger the log set, the lower the flame is...which is just the nature of the beast. The reason being that there are building code restrictions on the amount of gas a burner can use, so the wider the burner is, the less height the flame can be. You might find that switching to a 24" gas log will produce the flame you desire without compromising the appearance in your fireplace. There are some 24" sets that are rather massive and may look better proportioned in your fireplace than the 30" set you have.

So if you can email me some pictures, I will be able to give you more pertinent advice. I would also like the following measurements of your fireplace:

Front Opening Width:
Front Opening Height:
Back Width:
Depth front to back:

Email pictures and info to: gregt@hansenwholesale.com

QUESTION:
Hi, We moved to a house in the ATL area w/Marco model 7928626 (solid wood fuel only). Dimensions are 30" Front X 15" Depth X 25" Rear width. Gas logs were already installed. We get major soot when lighting so we called out a local sweep. The sweep cleaned/inspected the chimney and quoted new charred oak logs for $821 (not sure if incl burner). Reading your site it looks like our soot problem may be related to having a gas starter which he never mentioned. What kind of setup can we get?

ANSWER:
Can you email me some pictures of your fireplace? Show me the entire fireplace as well as some shots of what you have inside. I'm sure I will be able to give you a second opinion as well as save you some money on the log set. Email pictures to: gregt@hansenwholesale.com

QUESTION:
PLease confirm that the following light kits K134A-11 (Qty. 2) and K164A-11 (Qty. 2) in Snow White will fit my fan. My fan is a Panama II Series #6611F with XTR Motor and 4 Speed Pull Chain. I recognize you are gone for the holidays but hope you will extend the free shipping and no tax offer. I submitted a message about the shipping yesterday hoping to catch you before you left.

ANSWER:
Yes, these fixtures will fit your Casablanca Panama.

QUESTION:
My Peterson gas logs are about 4 yrs old. The remote worked fine for two years but now does not. What could the problem be? Could it be the battery and can that be replaced?

ANSWER:
It is most likely the batteries. There is a battery in both the transmitter and the receiver. You should be able to find the battery easily. Replace both batteries, and if it does not solve your problem then email me directly and I'll help you get in touch with someone who can troubleshoot your burner.

QUESTION:
Can this fixture also be used with existing incandescent bulbs. The light fixture on an existing fan - one of a pair in a large room - has a bad connector and I wanted to replace it with one that looks the same so both fans look the same. The existing fixture is the K134A and is used with a dimmer from Casablanca on a Panama Inteli-Touch.

ANSWER:
Yes, the Casablanca K134A-2 fixture has standard medium based sockets that will accommodate standard incandescent bulbs up to 60watts/socket. So you can replace the CFL bulbs that come with the fixture with incandescent bulbs.

QUESTION:
One of the fan blade arms broke on my cieling fan. I cannot find an exact style match which is a tulip shaped arm. I have found other blade arms. Would I need to replace all the blade arms since the style is different than the original ? I am referring to the style & shape that screws to the blade not to the motor mount.

ANSWER:
All the blade holders need to be the same, otherwise the weight difference will cause the fan to wobble...and in some cases, quite violently depending on the actual difference. If the fan came from a home center or department store, often times you cannot find replacements because they do not usually import them when they bring in the shipments directly from China. Broken blade holders is the most common demise of a ceiling fan bought from a mass merchant.

We can usually replace these parts for fans we sell since they are made and imported by reputable manufacturers that also import replacement parts. Plus, we have a 5 year FREE Replacement parts policy where we replace parts like this FREE of charge within the first 5 years of your purchase. So keep us in mind if you decide to replace the fan.

QUESTION:
I have a gas fireplace with on pilot valve is this legle in California or should I install a pilot failsafe valve?

ANSWER:
Can you please restate your question...it does not make sense to me. Also, can you email me a picture of your fireplace and gas logs? That might help explain what you are trying to ask. Email pictures to: gregt@hansenwholesale.com

QUESTION:
I am trying to understand why my order doesnt qualify for free shipping. I am trying to order 2 Casablanca Lights Kits (Part # K134A-11) AND 2 Casablanca Light Kits (Part # K164A-11) for a total of 4 light kits. Is there anyway to ship this UPS Ground under the free shipping promotion? Any assitance would be greatly appreciated

ANSWER:
Free shipping does not apply to every item on our website and we simply cannot afford to provide it for the items you have selected. They must ship in 4 separate boxes, and our cost for shipping would be very close to, or even more than our actual cost for the items, which makes it obvious why we cannot offer free shipping on them. We could raise the price to cover the shipping, but that is not how we operate.

Please read the info on this page which explains: What Qualifies for Free Shipping.

QUESTION:
Thanks to this web page I have discovered that my daughter's gas burning vented fireplace is actually a former woodburning fireplace with a cast iron log starter. We are going to return to the proper woodburning use of the fireplace, utilizing use of the log starter. The gas line for the log starter enters the fireplace burning chamber through the clean out hole in the bottom of the fireplace. Can steel or copper gas line handle wood fire heat?

ANSWER:
I would recommend steel pipe over copper for this application since it is the standard used for plumbing gas to a fireplace and can handle more heat. However, you need to check with your local building department to see if they allow running the gas line up through the clean out door because is often not permitted.

QUESTION:
We have a Casablanca Airflow Builder's Choice Gallery Edition installed in 2009. We've recently remove 2 floors worth of chimney which shook the house quite a bit. When the light on the fan is turned on from the wall switch ( not near or associated with chimney chute) the light bulbs blink and will not steadily light. The bulbs were switched out and the problem still occurs. I appreciate any suggestions you may offer. Thanks for your time.

ANSWER:
2 things to check:

1) Check all electrical wiring connections between the fan and the ceiling and where the light fixture connects to the fan.
2) Make sure you have light bulbs that are NOT a higher wattage than the fixture is rated for. The US Gov. has placed restrictions on the maximum wattage for ceiling fan lights and requires certain types of light fixtures to have "Limiters" or "Fuses" that are triggered when the wattage exceeds 190 watts.

QUESTION:
HamptonBay Set f c remote.replaced the batteries and now it says it needs programming. No user instructions avail. Any ideas please?

Response: Please refer to questions about Hampton Bay ceiling fans

QUESTION:
Are these logs good for a handicapped person? I am looking for a set of logs with a remote control that will work everything not just the flame. It will turn the pilot on and off and re-light it as well if the pilot is out. Main question is if the system is off completely, can you turn them on and off with a remote? Thanks.

ANSWER:
The only type of system that will turn the pilot on and off is one that has "Electronic Ignition". The electronic ignition systems come with a remote control that turns the logs on and off, but cannot adjust the flame height. When the unit is off, the pilot is off. When you turn it on, the pilot comes on and then lights the logs. Electronic ignition is available for almost all of our log sets and you will see it as an option in the dropdown menu for each gas log product detail page. Here is a link that shows only Gas Logs with Electronic Ignition.

My suggestion would be to call and talk to one of our gas log experts who will be happy to help you choose the best log set for your fireplace while you are on the phone looking at our site.

QUESTION:
How long can I expect my vented logs to burn ( charred majestic oak-36") on 25 gall of propane?

ANSWER:
A standard G4 or G45 burner uses 120000 BTU/hour on the highest setting which will use the following:

5.45 Pounds/hr
1.31 Gallons/hr
So a 25 gallon tank would last: 25 gallons divided by 1.31 gallons/hr = 19.08 hrs

The actual amount of time your tank will last can be much longer if you do not burn the logs on the fullest flame. Keep in mind that it is recommended that you do not let the propane level fall below 75% in your tank, otherwise the logs can start to burn dirty. Here is a link to a page on our website where you can actually Calculate the Amount of Gas a Gas Log Uses based on the BTUs of the burner.

QUESTION:
We have; firebox Majestic MR42 with flue. No blower, no heat circulation. Box front W 42" Back 23" Depth 20" all ID measurements. Logs are gas Real-Fyre, Golden Oak. Burner is Real Fyre G6-24. Gas inlet enters on right front side. I want to close the flue off; Buy a ventless burner, I think G46 Advantage with Adjustable flame remote, I think APK15. Is this workable? What is the cost? I assume this would provide copious amounts of heat.

ANSWER:
If you wish to burn gas los with the damper closed, you just purchase "Vent-Free" (ventless) gas logs. Otherwise you can asphixiate yourself. The G46 burner is a "Vented" burner system, so you cannot burn it with the damper closed. You cannot use your existing Golden Oak logs with a new ventless burner either. Every ventless burner system has its own logs that are designed specifically for it because how the flames go around the logs is an important factor in making a ventless log set burn cleanly. Please use this link to explore our Vent-Free Gas Logs and then give us a call so we can help you choose the best log set for your needs.

FYI: The actual front width measurment for a Majestic MR42 would not be 42". You need to make the measurment between the side walls of the fireplace at the widest useable area, not the width of the opening between the black metal facing. You will most likely find it to measure approximately 34" to 36" rather than 42". This is critical in order to get the correct size logs so they are safe and do not overheat themselves and burn out. Use this link to read How to measure for gas logs where you will find an illustration showing what I am describing for prefabricated fireplaces.

QUESTION:
what is the height of your HSG46-24-17 log system

ANSWER:
There is no specific height for the Peterson Ripped Split Oak gas logs. Since the logs are individual pieces, the height is determined by how you stack them. I could be anywhere from 12" to 18" from the bottom to the top-most edge of the highest log. Is there some sort of height constraint with your fireplace? Email me some pictures along with your fireplace dimensions and I will be happy to help you further. I will need the Front opening width and height as well as the back width and overall depth.

QUESTION:
I have a wood burning fireplace sgas pipe coming up in the middle of the fireplace for a wood log starter. I want to convert it to gas logs, but with the gas pipe coming up in the middle of the fireplace what is the best way to hook up a gas log system without moving the gas pipe? Most of the gas logs seem to come with a pan the lays flat in the bottom of the fireplace for the gas burners with a gas hookup on the side of the pan. I can do this because of the pipe coming up the middle.

ANSWER:
Over 15 years ago, before I started developing this website, I was a gas log installer and ran into this on many occasions...and came up with these solutions:

In most cases, the burner pan can simply be positioned directly in front of the gas pipe, which is the typical normal position anyway (with the backside of the burner just about in the middle of the fireplace). If the gas line is slightly forward from center or the fireplace is not deep enough to allow the burner to sit in front of the gas line, you can usually overcome the issue by building up the floor of the fireplace with some bricks (I always kept a few in my truck). Simply place the bricks loosely around the gas pipe with enough of them to allow the burner and grate to sit on top of them. Connect the burner to the gas line with the brass elbow (supplied with the log set) pointing towards the side of the fireplace. In cases where the pipe is projecting too high for this to work effectively, you may need to cut it down and rethread it. Once the burner and grate are in place on top of the bricks, you can cover them up with sand and then put a layer of black lava granules over the sand to make it look sharp.

If you email me some pictures and include the front width, back width and depth of the fireplace as well as the distance from the back of the fireplace to the front of the gas pipe, I will be able to help you out even more. Email pictures and info to: gregt@hansenwholesale.com

QUESTION:
I have a Peterson model MVFT24NL that did not have installation instructions. Can I get these on line or could I have some emailed to me? Thanks

ANSWER:
MVFT24NL is not the model number of a Peterson gas log. It is a model number from a gas log sold at Home Depot (which we do not recommend or support). Can you email me some pictures of the logs and burner system so I can verify if they are in fact Peterson logs?

Also, what is it you need to know about the installation. I am guessing you did not purchase the log set new and you are trying to install them...am I correct? If you can give me more details, I may be of more help. Email pictures to: gregt@hansenwholesale.com

QUESTION:
Can I burn wood on my gas fireplace? I do not have any logs in there just the log lighter with air mixture. Please advise.

ANSWER:
If you have a gas fireplace, you cannot burn wood in it. But, from the brief description you gave of your fireplace, it sounds like you have a wood burning fireplace with a log lighter in it, not a gas fireplace. Log lighters are used to start a real wood fire using the gas. However, I cannot be certain that this is what you have. Can you email me some pictures so I can make the determination?

mail pictures to: gregt@hansenwholesale.com
Read more about log lighters here!

FYI: Even if we determine that you have a wood burning fireplace, you should have a chimney sweep come out and inspect it before you burn anything in it. Use this link to Locate a Chimney Sweep In Your Area.

QUESTION:
I have a 4" round metal flu chimney. I assume a gas log cannot be used.

ANSWER:
You are correct, you cannot install a gas log into a gas fireplace that has a 4" vent. You need a real wood burning fireplace in order to use a gas log. What you have is a gas fireplace, which comes with its own proprietary burner and logs. These cannot be changed out or modified in any way without creating a safety hazard.

QUESTION:
I have been told that there is a good amount of creosote buildup in my chimney. Could I get a Natural gas log set and directly vent it through the back of the house?

ANSWER:
No, you cannot vent a gas log set directly out the back of your house if you want to install it into your existing fireplace. However, you may be able to use a Vent Free Gas Log and operate it with your damper closed (assuming you have a damper). My suggestion is to have your chimney cleaned so the creosote is no longer an issue. If you email me some pictures of your fireplace, I may be able to offer more insight. Email pictures to: gregt@hansenwholesale.com

QUESTION:
I recently purchased a CHRROG46-30-01P. I installed the burner and grate without the logs granules or embers. In testing the operation the igniter works well and after about 5-10 sec the pilot comes on the gas valve opens BUT the burner does not light imediatly it takes about 20 sec. The gas is lying low a foot in front of the unit and goes off with an eciting "woosh" and then looks great. Is this common for a naked burner. Will it work OK when I load the logs and granuals. If not what is prob.

ANSWER:
I am not surprised that you have experienced this issue without having added the sand and embers. The sand acts as a filter that slows down the movement of the gas and gives it the proper air to fuel mixture necessary to operate the gas log. Without the sand in place, the gas is probably being dispersed too quickly as well as being diluted by air. It will not ignite until there is enough concentration of gas around the igniter. Please add the sand and embers as per the installation manual and then try it again. If the problem persists, let me know.

QUESTION:
From what I read above, I dont think I can install ventless gas logs in our home - but want to ask to be sure. We have a 1931 built home with a gas stove in the fireplace.....it looks like gas logs but it really a natural gas stove. It does not put out much heat and the logs are not very realistic. The rest of the fireplace looks like masonary brick and there is a chimney that goes all the way through the attic - but the fireplace is definately not ment for wood - it is very shallow. thx

ANSWER:
You cannot install gas logs into a wood or gas stove. Gas stoves come with their own proprietary burner systems, which you cannot modify. You cannot install gas logs into a wood burning stove in almost any case. It is possible that what you have is a gas insert which has been installed into a wood burning fireplace. If that is the case, you may be able to remove the insert and install a gas log. Email me some pictures of your fireplace including one of the actual chimney termination outside and I may be able to offer more input. Email pictures to: gregt@hansenwholesale.com

QUESTION:
I have I belive a ventless odessa gas log and a fit remote- the remote will not work- control temp- flame height - cannot find my manual

ANSWER:
Odessa (Desa) is not a brand that we sell, recommend or provide support for. Please contact the manufacturer or the place where you purchased your log set for help with their products.

QUESTION:
can I order just the glowing embers? If so what is the total price and how do I order them? Thank You

ANSWER:
There are 2 types of glowing embers. Here are the links to them:

R.H. Peterson EM-1S Super Embers (the best)
R. H. Peterson EM-1 Ember Glow

QUESTION:
We have a gas log fireplace along on the north wall of our home. There is no chimney but a large round vent to the outside. It would ignite but go out after a short time or when there would be a large gust of wind. After several maintenance calls from a local "fireplace company" to check everything, they convinced me to replace the entire valve system. So, after a thousand dollars of work, it still does not stay lit and the company cannot fix it. I do not know the brand. Can you help?

ANSWER:
What you own is called a direct vent fireplace, which is not something that we sell, so I do not have the time to allocate to helping you trouble shoot the problem. I suggest you find the brand name and model of the fireplace and then contact the manufacturer to go over your situation. The info you need will be on a label somewhere inside the fireplace, usually on the floor of the firebox underneath the burner system. You can usually access this area by removing or folding down the bottom grill.

QUESTION:
Can ventless logs be installed where vented logs are currently installed for more heat ?

ANSWER:
Ventless logs have limitations on the type of fireplaces they can be installed in. If it is a masonry fireplace, the answer is most likely yes. If it is a prefabricated fireplace, you must refer to the owners manual or consult with the fireplace manufacturer to determine of ventless logs are approved for the model of fireplace you own.

There are also limitations based on building codes in your city. For example, ventless logs are not allowed in the entire state of California and in portions of Texas.

Can you email me some pictures of your fireplace? If so, I may be able to give you more direct answers. Also, let me know the city and state in which you live. Email to: gregt@hansenwholesale.com

QUESTION:
my fireplace (wood burning masonry) I want to convert to real fyre glass burner but fireplace is built into the chimney.How can natural gas line be installed?

ANSWER:
If you do not have a gas line currently installed into your fireplace, you need to contact a plumber to run the line. This can be an easy or difficult job depending on how far the gas line needs to be run and the accessibility of the fireplace. Be sure you find a plumber who is familiar with running a gas line to a masonry fireplace, otherwise you may end up spending more than necessary. I cannot give you any idea what a normal cost would be since every job is different. I suggest you get several quotes.

QUESTION:
I have a Concord Y-218A fan trying to figure how to get top light assembly to work.

ANSWER:
We do not recommend or sell Concord ceiling fans nor do we offer support for them. I suggest you contact the manufacturer by using this link: Concord Ceiling Fans

QUESTION:
Do you offer free shipping on selected items due to the holidays or do you offer free shipping year around?

ANSWER:
We offer FREE shipping year around. However, the selected items we offer free shipping for will vary depending on the season. Right now during the holidays, we offer FREE shipping on the most items.

QUESTION:
I could not find a switch? on this fan to reverse directions.How do I accomplish that? Thanks for your time!

ANSWER:
There is a reverse button on the remote control, not on the fan. Look for the button that has 2 arrows pointing in opposite directions.

QUESTION:
I have a Valor 739 gas insert with radiant het. I would like to take the logs out and put in the fire glass. Can this be done and if so what would the cost be for the conversion?

ANSWER:
The type of fireplace insert that you own is a complete gas fireplace unit. This type of insert comes with its own proprietary burner system and logs and you cannot modify it or change it out for any other log set or gas burning system other than options supplied by the manufacturer. Valor does not offer any method of burning glass in this insert. The glass fires that we sell are made to be installed in wood burning fireplaces that have gas piped to them. They cannot be used in a gas fireplace insert. If you wish to have one of our beautiful glass fires, you will need to remove the Valor insert from your fireplace and then install the glass and gas burner systems that we carry.

Can you email me some pictures of your fireplace? I may be able to offer a little more insight once I see the actual application. Email your pictures to: gregt@hansenwholesale.com

QUESTION:
My room is 25long and I would like to use 2 Minka Aire Wing fans. Just reading that this fan is not recommended for use with 2 fans. Why?

ANSWER:
It is the control that is not recommended for use with more than a single fan. This holds true with virtually all remote controlled ceiling fans. The reason manufacturers (and us) do not recommend using a single remote to operate multiple fans is that there is almost always a syncing problem. The remotes are capable of transmitting their commands anywhere from 10 to 40 feet. The operating distance is very inconsistent because it is affected dramatically by the level of the batteries.

So at times it might work fine, but you will eventually come upon a day where one fan responds to the push of a button, but the other does not and you now have 2 fans that are out of sync...one off-the other on, one on high speed and the other on low or any other number of disperate modes. Getting them synced again requires you to walk around the room attempting to find a location where one fan responds to the control and the other does not so that you can get the modes to match up. So, we do not recommend using any single remote control or RF wall control to operate more than one fan in any case. Other websites or retailers will tell you differently...because it is entirely plausible to set both fans to the same frequency and make it work for a time. But as you may have gathered from the scenario I described, it will inevitably be the cause of much frustration.

Each of the Wing ceiling fans comes with its own remote control...so just use them independently and you will be much more satisfied.

QUESTION:
I currently have no embers in my fireplace. My wife is complaining because the flame is "too" blue and not enough yellow. Will the embers improve this look? If not do you have any suggestions as to how I get a yellow flame?

ANSWER:
Without knowing what type of gas burning fireplace you have, I cannot answer your question. For example, if it is a vent free gas log, you CANNOT safely add any embers to the burner unless the burner was designed for their use. It could cause the burner to create carbon monoxide (lethal odorless gas). If you can email me some pictures of your fireplace and the gas logs I may be able to give you a more direct answer or offer other suggestions. Email pictures to: gregt@hansenwholesale.com

QUESTION:
looking for old order black and white globe for fan light . it was a fan kit at lowes about 6 month

Response: Please refer to questions about Harbor Breeze ceiling fans

QUESTION:
I inherited a gas log system with a "U shaped" burner. It does npt whistle- imakes a roaring noise if the gas volume is turned up to a large flame. I the burner assy may be home made or old. can I just drill more small burner holes in it to solve the problem?

ANSWER:
I cannot recommend that you drill holes into an existing gas log burner system. Certainly the manufacturer would tell you that it would void the warranty and likely cause a potential hazard of some sort, since it is no longer designed the way they tested it for performance. If it was home-made, I certainly must suggest that you do not use it since it has not been deemed safe by any standard. If you can email me some pictures of your fireplace and the burner, I will be happy to make some suggestions. Email pictures to: gregt@hansenwholesale.com

QUESTION:
I have a basic remote gas log now, but it does not work. What si a problem? Manually we can light, but we try to use a remote control and push the button "on", but sound like switch on can be heard, but there is no respoonse to the fire place. We purchased the house recently and we use it by ourselves first time.

ANSWER:
There are too many different brands and models of remote gas logs on the market for me to offer any help without knowing what you have. Can you email me some pictures of your fireplace as wall as one of the remote control so I can see if I can identify it? Email pictures to: gregt@hansenwholesale.com

QUESTION:
what do I idenitfy who made my ceiling fan?

ANSWER:
Almost all ceiling fans have a label attached to the top of the fan motor or motor housing. If it is a hugger fan, you will have to remove the fan from the ceiling to find the label. If it hangs from a downrod, you can usually get up on a ladder and tilt the fan to look at the top of the motor and view the label. If all else fails, email me a picture of the fan and I'll try to give you more insight. I will also want to know what it is that you are trying to accomplish once you find the make and model. Email pictures to: gregt@hansenwholesale.com

QUESTION:
Hi - I am looking for a shade that I can use with an antique two-bulb ceiling fixture. How does this attach to the fixture? Can it be supported by the bulb?

ANSWER:
The glass shade you are referring to on our website are held in place by thumb screws and are designed for typical ceiling fan light fixtures. Some household lighting fixtures also accommodate this type of glass shade, but they are not designed to be supported directly by the light bulb.

QUESTION:
We bought this fan for our baby room and absolutely love it. However, the contractor did not know about the 3 wire installation and installed the fan using only two wires (he did not use the provided switch as there were 2 wires). Now, the fan is continually working and we are unable to shut it off. The light switch on the wall turns both the fan and light on. Is there a way to install a toggle switch on the side fo the fan to shut the fan on and off? What other options do we have?

ANSWER:
Minka Aire makes an upgraded wall control that is compatible with your fan that works from a single hot wire (2 wire installation). It is model WC223 and is shown as an option on our website when you view the fan product page and click on the "controls" button. Here is a link directly to the optional control where you can order it: Minka Aire WC223 Remote Wall Control.

The main difference between this control and the one that comes with the fan is that the control actually sends a radio frequency signal to the fan just like a remote control. So there is a receiver unit that comes with the control and has to be mounted to the ceiling fan inside the canopy. The receiver is wired between the wires that come from the ceiling and the wires that go to the fan. So in order to use this control, you must install the receiver unit.

Minka Aire also offers an optional remote control that works with the Spacesaver ceiling fan, which also requires a receiver unit to be installed in the fan...so the wall control option is likely your best choice. In any case, here is a link to the remote control: Minka Aire RC223 Ceiling Fan Remote Control.

Both controls come with the receiver, which you will see in the pictures.

QUESTION:
We have just built a home on a VERY WINDY point. Our porch ceiling fans blades have already broken off from the wind. Is there a brace or some way we can have an outdoor ceiling fan and survive the strong winds?

ANSWER:
No, there is no brace for outdoor ceiling fans that helps protect them from wind. Broken blades and blade holders are very common in windy conditions, particularly for those who have purchased lower quality fans from home centers like Home Depot or Lowe's. Even some of the better quality brands still have problems in windy conditions.

Because I get so many questions about things like this, I have written editorial on our website to help our customers make better decisions when shopping for their fans. Please read the info on our outdoor ceiling fans page as it directly addresses your problem. The info about high winds is about half way down the page: Outdoor Ceiling Fans for Windy Conditions.

QUESTION:
I am looking for 5 shades -- 4 - 2.25 and one 3.25 . Do you have 5 shades that match? Any sets at all?

ANSWER:
5 light fixtures with 3.25" and 2.25" glass shades are a rarity any more with ceiling fans.

My suggestion would be to take a look at the options from Ellington. Here is a link that will show you all Ellington glass options on a single page, which will make it easier to look at both 3.25" and 2.25" shades.

Here are a few matching sets you will find there.

Set #1
2.25" Outer shades #590
3.25" Center #750C

Set #2 - Center goes with both outer shades2.25" Outer shades #755C
2.25" Outer shades #778CR
3.25" center #137C

Other sets - These center shades will work with most of the 2.25" outer shades that are frosted:3.25" center #500W
3.25" center #500E

QUESTION:
WHat are the CFM compared to the Keistone?

ANSWER:
The 60" Fanimation Keistone produces 6,466 CFM while the 60" Fanimation Landan produces 6134 CFM. They both have super efficient DC motors, so they use very little electricity. The Landan is ENERGY STAR qualified and the Keistone is not. All in all either fan is a great choice. I will note that the Keistone is also available in a 72" version, which provides 8,895 CFM and is even more energy efficient, so if you have a very large room, this might be the best choice.

Here is a page that compares the specifications of all 3 of these fans side by side: Compare the Keistone to the Landan.

QUESTION:
Can I leave my vented gas log burning for long periods of time - 24 hours plus? Is there any thing that would cause a gas fireplace to "over heat"? We had an extended power outage and I wondered about burning the fireplace for that long of time.

ANSWER:
There may be no issue with leaving your gas logs on for extended periods of time if you have a wood burning fireplace with a Peterson gas log in it. But I cannot say for sure without knowing the type of fireplace and gas log you actually have. Can you email me some pictures of your fireplace? If so, email them to: gregt@hansenwholesale.com and I will try to give you more direct advice.

QUESTION:
Can I replace my single line burner with a new two or three burner providing front , more realistic flame? Please recommend burner to order for 24" logs.

ANSWER:
It sounds to me like what you have is not a gas log burner, but a log lighter. Log lighters are a single tube with holes in it that is designed to use your gas to start a real wood fire. If this is what you have, then we can certainly hook you up with a real gas log burner system that will give you a much more natural and enjoyable looking gas fire. For more information about log lighters, please visit this page on our site: Gas Fireplace Log Lighters

If you can email me some pictures of your fireplace, I will be able to confirm what you have and/or offer other suggestions. Email: gregt@hansenwholesale.com

QUESTION:
Can you get the Casablanca Stealth Ceiling Fan Model 3268Z with an IR sensor for the remote instead of a radio frequency? I am looking for a high performance ceiling fan (DC Motor or comparable) at least 54 inch or larger diameter in a graphite or rubbed bronze color that will work with an IR all in one remote. I would also prefer an uplight and downlight feature. I like the look of the above mentioned fan with metal and wood combination but a clean sleek look to it.

ANSWER:
Casablanca does not make any remote controls that use infrared light. As a matter of fact, almost all ceiling fan remote controls now use radio frequency due to the unreliability if IR remotes as well as the short range in which they operate. In the past, it was difficult to get an IR remote to work consistently because you had to aim it just right. The radio frequency remote controls used today do not have to be aimed and work from over 2 times the distance. The only problem with RF remotes is that sometimes there are conflicts between the frequency of the remote and that of other devices in the home...or even a neighbor. Because the frequency can be changed, these problems are usually easily solved.

Was there a particular reason why you want an IR remote instead of an RF remote?

QUESTION:
my home is 10 yrs old and we have been changing all fans to antique brass. in our master bath there are 2 existing lites, the jboxes SEEM to be only nailed,supported from one side so my first install seems to lean...question, is there a easy fix to get support to the other joist for the other side of the jbox without having to cut up sheetrock ? its the bottom floor of 2 story.

ANSWER:
You can use an adjustable fan brace. To install one, you would remove the junction box from below. Insert the brace into the ceiling through the hole where the j-box was. Twist it so that it expands until it is wedged between the 2 joists. Use the bracket that comes with the fan brace to attach the junction box to the brace and then install your fan. There are a couple braces to choose from and here are the links:

• Heavy Duty Fan Brace
• Cheaper Fan Brace
• Nail directly to joist flat junction box

QUESTION:
What is holding the wood to the rod? Is it a heavy duty bracket because it seem like the wood would be extremely heavy.

ANSWER:
There are 6 very sturdy metal brackets connecting the wood pieces to the rod. It is very sturdy construction and quite well crafted, particularly for the current price.

QUESTION:
I have a chtg-10-15m-p ventless gas logs with Manchester 420# gas cylinder with Fisher R532BCF regulator. My pilot has been lite for 4 weeks and I have only used the gas logs for heat 3 times in the mornings. I had about 70% gas in my 100 gal. tank. Today the pilot light had a roaring noise so I turn the pilot off. I checked my gas level and the gauage showed only 10%. Can you solve my gas loss.

ANSWER:
We do not offer support for gas logs that are not purchased from us. However, I have created an application that allows you to calculate the cost to burn gas logs and gas consumption based on the BTU of the gas log set. There is also a calculator for the gas consumed by the safety pilot. Feel free to use these calculators to your needs using this link: Gas Log Cost To Operate Calculations. I will say that based on the info you supplied, I might suggest there is a leak in your gas line between the tank and the fireplace. I would assume you would smell it in the house if the log set was leaking. It is not likely that the safety has used that much gas...unless it was grossly maladjusted.

QUESTION:
my batteries keep dying after 2 3 days for the ignition to light for my ventless insert model fp090130b from menards

ANSWER:
I am sorry to hear about the difficulties you are experiencing with your gas logs. Unfortunately, we do not recommend or offer support for the brands of gas logs sold at home centers and mass merchants. We are happy to answer any questions you might have about the R. H. Peterson logs that we supply, and will in fact be here to help you should you decide to purchase logs from us. Please contact Menards about any questions you have about their products.

QUESTION:
What are other comparable fans that are WET rated and 52" or larger? Looking to stay around 200 bucks but want to see alternatives. Does this Carrera veranda fan come with a warranty? We don't know Emerson very well so are looking for alternatives. Thanks!

ANSWER:
Here is a link to our selection of Outdoor Wet Rated Ceiling Fans. You can use the filters on the left side of the page to narrow down your choices based on size, finish and style. The default sort is by highest quality and performance, so you will automatically see the models we recommend first (within the top 20 results). If you want specific advice, please call us and we will be happy to go through the various options and compare them for you. If you want specific advice, please call us and we will be happy to go through the various options and compare them for you.

FYI: The Carrera Veranda is a fantastic outdoor wet rated ceiling fan. Great quality and performance, making it one of your best choices in this price range. Emerson Electric is one of the oldest ceiling fan manufacturers having started making ceiling fans in the USA in 1895, just a few years after Hunter. They make a much higher quality product than most other ceiling fan manufacturers and are only sold at ceiling fan specialty shops rather than mass merchants, which is why they are less recognized by the average consumer. To find out why Emerson ceiling fans are a great choice, read about Emerson Ceiling Fans here!. You may also want to read this article: Who Makes the Best Ceiling Fans.

QUESTION:
Looking for Hunter outdoor deiling fan #21955

ANSWER:
The Hunter fan model 21955 is the Hunter Mariner, which is a low end fan that Hunter makes exclusively for Home Depot. We do not sell or recommend this particular Hunter fan. Please call us and we will be happy to help you choose a higher quality fan that is reasonably priced. We have over 2,000 ceiling fans to choose from, many of them being rated for use outdoors. Call: 1-800-201-1193 and we will be happy to discuss the differences between higher quality fans and those made for and sold by mass merchants.

QUESTION:
I have a heatilator mh36a model gr4, the back part # 17177b always cracks by the end of winter, is there a better part for this firplace?

ANSWER:
I am sorry, we do not sell or offer support for heatilator fireplaces. Please contact Heatilator directly for questions about their products. You can find them online here: www.heatilator.com.

QUESTION:
order 20262 is natural gas, just verifing

ANSWER:
Yes, your order was processed correctly and your gas logs will be shipped set up to burn natural gas.

QUESTION:
DEAR SIRS / MADAMS, I'M INTERESTED IN THE kingsman LOGF24 log set. COULD YOU PLEASE LET ME KNOW HOW MUCH IT WILL COST AND HOW LONG IT WILL TAKE FOR THIS ITEM TO SHIP TO GREECE? THANK YOU IN ADVANCE, VASILIOS

ANSWER:
Sorry, we do not sell or recommend Kingsman gas logs, nor are they made with burners that are appropriate for the gas in Greece. You need to buy gas logs that are made for and sold in your country.

QUESTION:
VENTED GAS LOGS, JUST MOVED IN AND TURNED ON FIREPLACE WITH FLUE OPENED AND ODOR OF KEROSENE. DO I NEED NEW GASLOGS

ANSWER:
Please email me some pictures of your fireplace and gas logs so I can see what you have and how they are installed. Email pictures to: gregt@hansenwholesale.com

QUESTION:
My Real-Fyre is bout 10 years old it is a RG5-24 model, I need to replace the "safety control valve" part number SV-12. Can you advise where I may be able to purchase this part? Thanks

ANSWER:
We can sell you an new safety valve. Please call us at 1-800-201-1193 so we can go over your options, because there are now quite a few more than there were when you originally purchased your logs.

QUESTION:
Trying to find information to convert wood burning Intertherm wood burning prefabricated fireplace Model BM36HCD in a manufactured home to liquid propane. Front Width = 40", Back Width = 27.25", Depth = 20.25". 1) Size of Logs? 16"? 2) Can LP be plumbed in from underneath or must it come in through the side? 3) Vented or Ventless logs (goal is heat vs. decorative) 4) Existing fireplace has optional blower kit. Can we upgrade it? Any product suggestions for this application is appreciate

ANSWER:
Here is a copy of the owners manual for your fireplace: Intertherm BM36HCD Installation Manual. On page 2 you will not that it is clearly stated you CANNOT burn Vent Free gas logs in your fireplace, but vented gas logs are OK. The size of the logs you choose is going to depend on the type of controls you choose, so I would suggest you give us a call and have us help you make the size and control selection. As far as how the LP gas can be plumbed, it must come into the fireplace from the left or right side and there will be a knockout on either side to accommodate the entry. As far as where the LP tank can be located, that is going to be up to your local building official, or fall under state building codes, so be sure you have a plumber do the installation so they can do it up to code. Regarding upgrading the blower, the only options are those made by Intertherm, so you would need to contact them to see if there are any options other than what you have.

QUESTION:
Can this fan be operated with remotee control? Can it be added at a later date? Will it accept a extention from a old hunter unit IE 24 year old cast motor type? thanks Chuck

ANSWER:
Yes, you can add a remote control to the Hunter Paramount XP. I would recommend buying a new downrod since there have been changes in the way they are threaded and attached over the years. You can select the downrod and remote by clicking on the appropriate orange buttons below the picture of the fan on the product detail page where it says "Choose custom options here".

QUESTION:
I am trying to determine if the Glow Fire gas logs model 2 A is vented or non-vented. They are 24000 Btu and appoximately ten years old. Please respond to kstrange@lipan.net as sone as you can. Thanks.

ANSWER:
Please email me some pictures of the logs and burner system so I can make the determination. Email pictures to: gregt@hansenwholesale.com

QUESTION:
We have a gas fireplace with a glass screen, which gets very hot. We need a screen to put in front of the fireplace to keep our daughter from touching the hot glass. Would this screen do that?

ANSWER:
Sure, it would be fine. However, it is not a very heavy screen, so I would recommend finding a way to hook it to the wall so she cannot pull it over. You can put a couple of screw hooks in the wall and just tie it to them.

QUESTION:
I want a ceiling fan overhead of my bed to be able to feel the air blowing on the bed... is a 52" fan for "up to 20X20 rooms" not going to do that but rather blow air outside of the blade radius? Or will it work? My room is in the 13"X15" range.

ANSWER:
A 52" ceiling fan will work just fine if it is installed directly above the bed...or very close to that. The majority of airflow that you feel from a ceiling fan is in the column of air directly beneath the fan that is the diameter of the blade span. The further away from that column of air you get, the less air you feel (dramatically). Your room is about the same size as my bedroom and I have a 52" fan installed just over the foot of the bed and it works perfectly. Just make sure you buy a good quality fan that has an airflow rating over 6,000 CFM and you will be quite satisfied. BTW, a 52" fan is too small for a 20 x 20 room. A room that size should be using a 60" to 72" fan.

QUESTION:
I have a Vermont casting wood and coal burning stove, Can I install gas logs with the complete valves in my stove.

ANSWER:
No, you cannot install any gas log into a wood burning stove. Wood stoves do not have the same type of chimney system as is required for a gas log since they operate on a lower draft. They also are designed to be burned with the doors closed in most cases (except for some Vermont Castings stoves), which is not allowed for gas logs. Finally, the burning chamber will get too hot and most likely melt the safety pilot valve. If you can find the owners manual for your stove, you will find it clearly noted that you CANNOT install a gas line or gas log in it. Bottom line is, it is not safe.

QUESTION:
Do you have vented gas logs for propane gas?

ANSWER:
All of our gas logs are available in either Natural Gas or Liquid Propane. When searching for your logs on our site, simply select Propane on the left side navigation to find them. Or, on any of the gas log product detail pages, you can switch the gas type from Natural Gas (default) to LP using the dropdown select menu on the upper right side of the page above the price and add to cart features. Or, just give us a call and we will be happy to help you choose your gas log set with the appropriate burner system for Propane.

QUESTION:
my customer has a g18-24-30-15p serial #3696s3 their has changed from propane to nat. gas weneed to know were to get anat gasgas valve and pilot assemblyor a change over kit from lp to nat our bus. is in elizabethtown pa. my main supplyer is the r e micheal co. for must all h v a c parts grwand grw co.108 hess rd. elizabethtown pa. 17022

ANSWER:
We can supply you with the parts you need. If you want to use the same type of variable flame control, we recommend using the APK-17 safety pilot, which is a newer less expensive, more reliable version of the control you have. Please call us and we will make sure you get everything you need to make the conversion.

QUESTION:
I live in an old home w a wood burning fireplace. The opening is rectangular & no flue is visible. The prev owner installed gas logs w manual gas knob. Newspaper has been stuffed in the opening. 1st Im not sure if these are vented or non vented logs? I can't see any sort of markingson the logs or stand. I burned these logs & all was fine for awhile. After awhile they have started to burn rich (soot) on logs but no odor or anything in the air. Can the chimney be closed off. What to do?

ANSWER:
Please email me some pictures of your fireplace and logs from different views so I can see what you have. Email pictures to: gregt@hansenwholesale.com

QUESTION:
I have a g45 series triple t burner "real frye". Do you sell an automatic remote starter that can be installed on the existing unit?

ANSWER:
Yes, we sell several different types of remote control safety pilots that are specifically designed for and can be added to your Peterson G45 burner system. Please call us at 1-800-201-1193 and we will be happy to help you choose the one that is best for your needs and budget.

QUESTION:
would like to order a ceiling fan from an agent I live in canada what number can I call?

ANSWER:
For those who live outside the continental USA and cannot reach us through our 800 number, please call us at: 1-562-594-1249.

QUESTION:
I have a gas fireplace that I purchased in 2006 from Yankee Fireplace and Grill in Middleton, MA 01949. I have dealt with alot of soot on the outside of my home from the fireplace and now am dealing with an excessive amount of soot on the pane of glass. What is causing this?

ANSWER:
There are many things that can cause a gas fireplace to generate soot. Sounds like you have a direct vent gas fireplace, which is not a product that we sell or provide support for. You need to have a professional come out and run some diagnostics to make sure your fireplace is operating properly. I would suggest contacting Yankee Fireplace, since you bought it from them. If they are not willing to provide this service, then visit this website to find a local fireplace professional who is qualified to service it: National Fireplace Institute - www.nficertified.org

QUESTION:
Is it correct when turning on a ceiling fan, if you want the slowest setting too select the fastest first let the fan build up some speed then turn the ceiling fan down too the slower setting. I believe that turning the fan too the slowest setting first will labour and stress the motor. thank you.

ANSWER:
It does not matter whether you start your ceiling fan on the highest or lowest setting, providing you have a quality ceiling fan. Cheaper fans from home centers may wear out if they are always started on the lowest setting, but we have had no issues with the fans we sell starting them in this manner. As a matter of fact, some of our fans are actually set up to start on the lowest speed.

QUESTION:
I just had a Peterson Model G46-24-17 that I purchased from your site installed in the wood burning fireplace in my master bedroom but whenever I use it the room fills with a "burnt gas" odor that necessitates my opening windows and using a fan (damper is open). Is this simply because the product is new and this effect will end soon or is there some problem with the set-up or product? Thanks

ANSWER:
All gas logs will produce a noticeable odor when they are first installed. We suggest you open windows in your home and burn them on high for about an hour to burn off any excess oils and cure the paint on the burner. After this initial burn in period, the odor should subside. If the odor continues, then there could be a problem with the installation or it could be that your fireplace simply does not draft very well. I would be happy to take a look at the installation to see if anything appears to be wrong. Just email me some pictures of your fireplace and log installation so I can take a look. Email pictures to: gregt@hansenwholesale.com

QUESTION:
I have a traditional wood burning fireplace that has been plumbed for natural gas before I bought the house. The key is on the floor and I turned it on and it works. There are not any gas logs in the fireplace. Can I just buy the logs without a burner?

ANSWER:
The odds are that the burner you have in your fireplace is a log lighter, not a gas log burner. Although we do sell just the logs, you are most likely going to want to buy a gas log burner system if you want them to burn in a realistic manner and be happy with the look. Read more about this here: Can I buy just the logs?.

QUESTION:
Bedroom ceiling fan - need one that is extremely quiet. What brand or specifications would you recommend.

ANSWER:
Any of the fans on our site that have a quality rating of 4 or 5 will run dead quiet and are great for bedrooms. Without knowing the size of the bedroom, I cannot make any specific recommendations. For more info and recommendations, please read more about Who makes the best ceiling fans.

QUESTION:
Does the gas coal grate set put off heat or are these purely decorative? Do you have anything similar if no, that does heat?

ANSWER:
The gas coals operate just like vented gas logs. They do produce a little heat, but you have to be right in front of the fireplace to feel it. It is not enough to depend on for heating a room. If you need your fire to heat your room, then you will need to consider vent free gas logs, but there are some negative attributes that you must be aware of before you purchase them. For more information, read this: Vented -vs- Vent Free Gas Logs.

QUESTION:
I am interested in buying (2) minka air flyte F531-L-BN-MG fans to be used side by side in the same room. Will (1) wall control transmitter control both fans if all 16 set code combinations are the same on the transmitter and both receivers?

ANSWER:
It is possible to operate 2 fans from a single wall control, but not recommended by us or the manufacturer. The reason is that the transmitters only operate between 30 and 40 feet from the fan and as you get further away, the less reliable the communication will be between the transmitter and receiver. The odds are that your fans will become out of sync and you will end up quite frustrated trying to turn them both on and off at the same time. My suggestion would be to purchase separate remote controls for each fan so that you can operate them independently with no frustration. This way you do not have to wire an additional wall control for the second fan.

QUESTION:
I HAVE A PETERSON M0DEL G5 -04-11MP SERIAL#299335 DO YOU HAVE AN ACCESSORY FOR A HEAT CIRCULATOR OR SOMETHING TO BLOW THE HEAT INTO THE ROOM? THANKS

ANSWER:
Peterson does not manufacture or recommend using a heat circulating device with their logs. It will disrupt the burner system and can cause carbon monoxide to be blown into the room. So we do not carry any heat circulators for our gas logs...and suggest you do not use one. Vented gas logs are considered decorative gas appliances. If you need heat, you may want to consider changing to Vent Free Gas Logs.

QUESTION:
What is AGA approved ?

ANSWER:
AGA stands for the American Gas Association. Some gas appliances are tested and approved by the AGA. Others are tested to ANSI standards while others are RADCO approved. Some cities require either AGA or ANSI approval. The gas goals are a decorative gas appliance that does not meet these requirements, so just be sure you check with your local building official before you purchase it. It is still safe to operate, but just does not have the added expense required to have the AGA label on it.

QUESTION:
I bought the Peterson Charred oak gas logs 24in. in sept. 2011. The weather has been warm and I haven"t used my fireplace very much and always on medium setting. I had my propane tank filled in Sept with 93.5 gallons. I am only guessing on the high side the number of hours i have had my gas logs at 25 hours and now my tank reads that I have used 25.10gallons. I called my gas company and they said that if I do not have a gas leak then I have used that much and it was my gas logs. Is that possibl

ANSWER:
It is quite possible. A typical 24" gas log will have a 90,000 BTU burner. I gallon of LP gas is equivalent to about 91,500 BTUs. So you will burn about 1 gallon per hour if the logs are on their highest setting. So after 25 hours you will most likely burn 25 gallons. You can read more about this here: How much does it cost to operate gas logs?. You will also find a cost calculator on that page where you can enter the BTUs of your burner and calculate the amount of gas it will consume.

QUESTION:
I have a gas start see through fireplace.. 16 in depth, width 24 inch front and back. Have had problem with burning wood due to smoke leaving firebox and going into house (cold air return issue) Am thinking about going with vented ceramic gas logs. Am I able to use existing gas start pipe and just put the ceramic logs on my log rack? Also, would there be concern about fumes or smoke leaving firebox using ceramic logs?

ANSWER:
We do not advise using a gas log lighter for a gas log set. It will cause a great amount of soot to build up on the logs rather quickly, plus it will not give you a very realistic flame like our burner systems. Please read more about this on our site here: Can I buy just the logs?.

Regarding your poorly drafting fireplace, gas logs burn very much like real wood. So if you are having drafting problems with a wood fire, you will most likely have the same issue with a gas log. I might suggest that you consider using a vent free gas log instead. You can see them here: See thru vent free gas logs.

QUESTION:
HI, I got a new fan from you guys from lows and it didnt come with a instructions to program the remote i was wondering if i could get instructions by email?

Response: Please refer to questions about Harbor Breeze ceiling fans

QUESTION:
I have Majestic Woodburning fireplaces (SR42A and a BR36) and want to know if the Peterson VENTLESS gas propane logs would work SAFELY in these units? Or, does a ventless log set require any special fireboxes? I had Peterson logs before and would be my choice. Thanks for your help.

ANSWER:
Both of your Majestic fireplaces can have either vented or vent free gas logs installed. If you choose vent free logs, be sure to look at the clearances to a combustible mantel and the hood requirements for the fireplace if you do have a mantel that projects out beyond the fireplace opening. Here are links to the installation manuals in case you do not have them handy. Refer to page 18 of each manual for instructions about gas logs:

SR42A: http://lib.store.yahoo.net/lib/yhst-85157807491896/sc42a_inst.pdf
BR36: http://literature.mhsc.com/majestic/manuals/7412944_BR_BC_27.pdf

QUESTION:
We have a Superior fireplace model number HC3820A in our home that was built in 1997. We burn wood in our fireplace. I think it is called "zero" clearance fireplace. We would like to consider a gas log set. The Peterson gas logs with "river stone" is contemporary. Would this be appropriate for our fireplace? The opening width is 34 inches which tapers to 24 inches across the back wall.

ANSWER:
You most certainly can install a Peterson gas log or gas burning river stones in your fireplace. I would suggest that you call and speak to one of our representatives who will be happy to help you choose the right size burner and best control system for your fireplace so that you know it will work out beautifully.

QUESTION:
Can i use any light fixture kit on my hunter celing fan?

ANSWER:
No, Hunter has their own way of mounting light fixtures to their fans, so other brands will not fit. The finishes rarely match either.

You will need to purchase a Hunter fixture for your Hunter fan. But also, you must be sure that Hunter even makes fixtures that fit your particular model. Do you know the model number of the fan you own? If so, let me know and I'll see if I can’t check to see what fits your fan. Or try emailing me some pictures of your fan. Email to: gregt@hansenwholesale.com

QUESTION:
Are downroads interchangeable across brands. We will replace (ordering soon) some old hunters with the Minka aire I52 and are hoping to keep the original downrods. Colors match, but I wonder about diameters and threads. thanks!

ANSWER:
No, downrods are not typically interchangeable between brands...and particularly between Hunter and other brands. Yes, the threads and diameter are different, as well as the drilled holes and location of the holes that are used to mount the fan to the pole. You will need to purchase a new downrod and use it along with all of the mounting hardware that comes with the Minka Aire fan.