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Ask the Expert Forum: Page 1


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1.
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#9487 Posted: 4/21/2014 10:11:58 AM | View page where question was posted

QUESTION:
Is there a possibility of a 6" downrod? If not, are we able to cut the 12"?

ANSWER:
The Minka Aire Slipstream comes with a 3 1/2" and a 6" downrod in the box, it does not include a 12" downrod (which would be sold separately).





2. General Question #9486 Posted: 4/19/2014 12:00:15 AM | View page where question was posted

QUESTION:
Does all of your support and replacement guarantees that apply Minka fans apply as well if purchased from you through Amazon?

ANSWER:
Unfortunately they do not apply to orders placed on Amazon due to the high cost of selling through their marketplace. You must order directly from us in order to get all of the guarantees that we offer. Even more, if you purchase through Amazon, they do not allow us to contact you directly if there are any issues that come up. All communication must go through Amazon. For the best overall service and experience, we recommend you make your purchase directly from us.





3.
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#9485 Posted: 4/18/2014 11:53:41 PM | View page where question was posted

QUESTION:
I have a Concept 2 44", Can I replace the 44" with 52" blades?

ANSWER:
You cannot use the 52" blades on the 44" fan. The 44" fan has a smaller motor that is not powerful enough to handle the larger blades...it will eventually break down. Plus, the fan will move less air because the larger blades put too much drag on the motor and it spins slower.





4.
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#9484 Posted: 4/18/2014 10:43:12 AM | View page where question was posted

QUESTION:
Is this product priced as a set of 5 for $69 or is it just one fan blade for $69?

ANSWER:
It is a set of 5 blades for the current price of $69, although that price may not be the same at the time others read this message. Keep in mind that these blades will not fit just any fan. They are made specifically for the Fanimation Inlet.





5.
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#9483 Posted: 4/18/2014 9:57:58 AM | View page where question was posted

QUESTION:
Does this fan have the option of having larger blades?

ANSWER:
The Cornerstone is designed by Emerson to be a 52" fan...they do not make any other size blades.





6.
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#9482 Posted: 4/15/2014 9:07:09 AM | View page where question was posted

QUESTION:
The add shows a 4 speed wall control with a lite control. Is that included in the price of the 55061 Casablanca fan?

ANSWER:
The Panama Gallery fan does include the 4 speed wall control at the price published on our site. The optional 99020 hand held remote control is also included FREE for a limited time. (That offer may have expired by the time other visitors read this posting).





7. General Question #9481 Posted: 4/11/2014 8:28:36 AM | View page where question was posted

QUESTION:
what is best company of fans

ANSWER:
Here is a link to an article that talks about "Who Makes The Best Ceiling Fans".





8. General Question #9480 Posted: 4/8/2014 1:41:59 AM | View page where question was posted

QUESTION:
how big of a fan will I need for a room this big 20 feet wide 30 feet long and 26feet hith

ANSWER:
Your room is too large for any single ceiling fan. I would recommend 2 60" to 72" fans and you will most likely need to purchase two 6 foot long downrods and a downrod coupler for each fan so you can join the downrods together to create 12 foot long downrods. If you can only install a single ceiling fan, I would suggest using an 80" fan. Please call us so we can go over your options and help you select the best fan(s) for your application. Call: 1-800-201-1193. You can also email pictures of your room to gregt@hansenwholesale.com.





9. General Question #9479 Posted: 4/8/2014 1:36:59 AM | View page where question was posted

QUESTION:
I am looking for Peterson Model # SDPG46-18-17, but I do not see it on your web site. Do you carry it?

ANSWER:
Yes, we do carry it. Here is a link: Peterson SDPG46-18-17 Split Oak Designer Plus





10.
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#9478 Posted: 4/8/2014 1:35:11 AM | View page where question was posted

QUESTION:
How many fan blades are included for the normal price of 168.00 or today discount of 100.00? Are they sold in packs of 5 or individually?

ANSWER:
There are 5 blades included for the current $100 discount price. Please keep in mind that these blades will only fit specific Casablanca ceiling fans...not other brands.





11.
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#9477 Posted: 4/8/2014 1:33:05 AM | View page where question was posted

QUESTION:
will a 1994 wall for a intelertouch and rods work with a new fan ?

ANSWER:
No, the inteli-touch system is antiquated and not compatible with new Casablanca fans. Casablanca has also changed their mounting hardware and downrods, so the older downrods will not work either.





12. General Question #9476 Posted: 4/8/2014 1:31:00 AM | View page where question was posted

QUESTION:
Where is the serial number for the ceiling fans, fans are already installed, are they not in the bar code on the box?

ANSWER:
The serial number is usually located on a label affixed to the top of the fan motor housing.





13. General Question #9475 Posted: 4/8/2014 1:29:42 AM | View page where question was posted

QUESTION:
On a RH Peterson burner, what is the difference, or pros and cons from a G45A Burner and a G45 Triple T Burner? Is it just the certification or is there a performance difference as well?

ANSWER:
The G45A has a manual safety pilot that is factory installed and tested to meet ANSI approval. The G45 is a match-light burner with no safety pilot. If you purchase a G45 and add a safety pilot it will not be installed and tested at the factory. Otherwise, both burners are identical and both are Triple T. Many cities and states require ANSI approval, so if in doubt, it is best to purchase an ANSI approved burner.





14. General Question #9474 Posted: 4/7/2014 1:30:01 AM | View page where question was posted

QUESTION:
I have a zero clearance fire place that had the chimney removed when the house was re-roofed. I never intend to burn wood in it again. It never worked very well burning wood. Ventless is an option, but what are my options for a vented log? I would not want to take the vent through the roof. Can it be vented to a side wall? What are the limitations for running vent horizontally (how long)? I live in St. Louis, MO. Firebox can handle a G10 18

ANSWER:
There are no options to vent a previous wood burning fireplace out a side wall, it must be vented through the roof as it was before in order to burn any gas logs, vented or ventless. Please do not burn anything in your fireplace without having he chimney installed as it was before...it will not be safe.





15. General Question #9473 Posted: 4/4/2014 8:12:01 AM | View page where question was posted

QUESTION:
We have a small office, 9 feet by 11 feet. We just put in a wall to wall, floor to ceiling built in cabinet. The ceiling fan, which centered in the center of the ceiling, is not now. It is closer to the built in and it seems more air is being pushed toward the built in. Is this the effect of the built in? Can anything be done to push more air to the desk, which is opposite the built in?

ANSWER:
The built in cabinet is likely impeding the natural airflow pattern of the fan, which can cause it to move less air. Several options: 1) Relocate the fan closer to the desk. 2) Buy a larger fan. 3) Buy a more powerful fan of the same size. The amount of airflow a fan is capable of producing is measured in CFM (Cubic Feet of Airflow per Minute). You will find it easy to compare the CFM between all of the fans on our site (where CFM is available). Give us a call and we will be happy to go over these options in more detail. If you can email me some pictures of your room, I will be happy to take a look and see if there is anything else I can suggest. Email pictures to: gregt@hansenwholesale.com





16.
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#9472 Posted: 4/3/2014 8:30:36 AM | View page where question was posted

QUESTION:
Is it possible to use dimmable CFL bulgs in Midway Eco and will remote allow them to dim?

ANSWER:
Unfortunately the Emerson Midway Eco remote does not have a dimming function, so although you could install dimmable CFL bulbs, you would not be able to dim them. As I have mentioned previously, the lack of dimming capability is the only complaint we get about this fan...and rightfully so. This is a problem for virtually ALL ceiling fans with lights from ALL brands that meet Energy Star requirements. If you really need dimming capability and are looking for a ceiling fan that has a DC motor, I would suggest you consider the Casablanca DC Stealth. The DC Stealth does not meet Energy Star requirements because it incorporates a 100 watt halogen bulb, but it does have a super efficient DC motor. Casablanca chose to go that way in order to meet the needs of people looking for a high quality contemporary style ceiling fan with a super efficient DC motor and a dimmable light. Here is a link to the: Casablanca DC Stealth Model 59105 in White.





17.
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#9471 Posted: 4/3/2014 8:21:21 AM | View page where question was posted

QUESTION:
Is the Elk 66135 Billiard Chadwick adaptable for a sloped ceiling or use a ceiling fan sloped ceiling adaptor?

ANSWER:
The Chadwick Island fixture from Elk will in fact hang from a sloped ceiling using the components supplied with the fixture, so there is no need for a special adapter.





18.
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#9470 Posted: 4/3/2014 8:17:20 AM | View page where question was posted

QUESTION:
Model CF787ORB comes with a 4 speed wall control. How does it reverse the fan blades direction ? It is located at 20feet off the ground

ANSWER:
The Emerson Carrera Grande has a manual reverse switch on the motor housing. Because your ceiling is so high, reversing the fan manually is obviously not going to happen. Emerson makes a special remote control transmitter and receiver that is capable of reversing the fan. This remote can be installed as a wall control and also be used as a hand held remote. Here is a link to the components: SR650-RC212. They also have another remote only option with a receiver that cannot be used as a wall control. Here is a link to that system: SR600-RC212. Although the receiver is not shown in the picture, it is included in the model that we are selling.

Keep in mind that in order for these to work, you must install the receiver unit in the canopy of the fan when you install the fan. If you do not install it then, you will have to get up there to do it later...so be sure to purchase these components along with your fan. Also, rather than using the links above to purchase these parts, you can simply add them to your original fan purchase by clicking on the orange button labeled "Controls" below the picture of the fan on the main product details page...or just give us a call and we will make sure you get everything you need.





19. General Question #9469 Posted: 4/3/2014 8:02:18 AM | View page where question was posted

QUESTION:
Where can I find a replacement globe for my harborside breeze Wakefield ceiling fan?

Response: Please refer to questions about Harbor Breeze ceiling fans




20.
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#9468 Posted: 4/3/2014 8:01:15 AM | View page where question was posted

QUESTION:
I am looking for an Emerson crystal LX ceiling fan CF875SPB that I understand has been discontinued. Can you find one for me?

ANSWER:
It has been about 10 years since Emerson made that fan...so we ran out of stock many years ago. I am pretty confident that you will not find any dealers that have one. It was a nice looking fan with the illuminated crystal motor housing, but compared to fans made today, it did not move enough air (the motor was too small in order to accommodate the lights that lit up the crystal). Here is a link to view all of the flushmount/hugger ceiling fans that we currently have available: Flushmount Ceiling Fans.





21. General Question #9467 Posted: 4/3/2014 7:53:00 AM | View page where question was posted

QUESTION:
I am looking at model HRG45-24-P-SS. the gas line comes into the fireplace from the left side (looking forward at the fireplace). Will this burner-log set work? When I looked at the instruction manual, the diagram shows the gas line on the right.

ANSWER:
You can easily reroute the gas line to the left side using a longer flex tube or black pipe. Often times, depending on the location of your gas line, the flex tube that comes with the burner will reach the other side. If it does not, then you can purchase a longer flex tube from us or from a hardware store or home center.





22.
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#9466 Posted: 4/3/2014 7:45:49 AM | View page where question was posted

QUESTION:
How do I reverse my Minka Aire Model F803-TL ceiling fan without the wireless remote. The remote unit has begun to fail and will not power up. I have switch the wireless unit to a regular wall mounted fan control. However, I need to change the direction of the blade spin and I do not see a direction switch on the fan itself. How do I rectify this issue. Many thanls

ANSWER:
There is no method of reversing the Minka Aire Artemis ceiling fan other than with the remote control or wall control that was/is made for the fan. Generic remotes do not have a compatible reverse function and there is no reverse switch on the fan motor housing. Please contact Minka Aire customer support so they can determine the correct replacement parts (remote transmitter and receiver) for your fan since they have changed them over the years. Once you have determined the part numbers you need, you can call us to order them. Here is a link to their contact info: Minka Aire Customer Support.





23.
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#9465 Posted: 3/7/2014 12:37:20 PM | View page where question was posted

QUESTION:
Can the Kenroy 91733 CH Arpeggio 3 light pendant be hung from a chain rather than direct ceiling mount?

ANSWER:
The Kenroy 91733 Pendant is not designed to hang from a chain. However, Kenroy does make a matching pendant that does hang from a chain. You can see it here: Kenroy 72133 Chain Mount Arpeggio Pendant.





24.
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#9464 Posted: 3/7/2014 12:34:18 PM | View page where question was posted

QUESTION:
Will this work with LED light bulbs?

ANSWER:
Whether or not this control will work with LED bulbs depends on whether the LED bulbs are dimmable or not. Most LED are dimmable, but some are not. Be sure to check the bulbs you are using.





25. General Question #9463 Posted: 3/7/2014 12:32:21 PM | View page where question was posted

QUESTION:
room is 18 ft x 28 ft. with a 14 foot vaulted ceiling. What size fan do I buy? How low from the vaulted ceiling does the fan hang? My pendant lights are black...can I use a black fan?

ANSWER:
In a room this size of yours, we would most likely recommend 2 fans. Black is certainly a great option if it matches other decorative items in your room. However, there are very few black fans available today, so you may want to consider other finish options in order to dramatically expand your choices. Ultimately, the fan we recommend will be based on many factors including: style, quality, airflow and price range. For that reason, it is best to call and talk to one of our ceiling fan experts in order for us to quickly narrow down your choices over the phone.





26. General Question #9462 Posted: 3/7/2014 12:28:41 PM | View page where question was posted

QUESTION:
I have a commercial space of 2000 total square feet, but only about 1200 contiguous that needs air circulation for both heat and AC. Ceilings are 12 feet high. I'm thinking 2 fans because the only duct is basically centrally located and kicks air through 3 vents on either side and is about 12 inches from the ceiling. Would you recommend a "commercial" heat fan?! I need a recommendation and would definitely prefer something that is going to be VERY quiet, but also move the air.

ANSWER:
Commercial heat fans are typically not designed for quiet operation, so I would probably make a different recommendation for a sound sensitive area. There are so many options to choose from that it is best if you call and talk to one of our ceiling fan experts to go over them with you on the phone. Please call us at: 1-800-201-1193.





27.
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#9461 Posted: 3/7/2014 12:25:30 PM | View page where question was posted

QUESTION:
What does original fan mean. Any fan you use it on must be a hunter fan?

ANSWER:
The Hunter 28189 fan control is designed specifically for Hunter Original fans only. Hunter original fans are the Cast Iron line of fans that Hunter still makes. Here is a link to them on our website: Hunter Original Ceiling Fans. The 28189 Hunter remote control comes with an externally mounted receiver since there is no room inside the Hunter Original fan canopy to install a receiver. The receiver is a white disc that mounts to the ceiling junction box and then the fan mounts to the disc. You can see how it is installed here by downloading the installation manual from the Hunter Website: Hunter 28189 Remote Control Installation Manual.If you do not have a Hunter Original ceiling fan, please call us at 1-800-201-1193 so one of our ceiling fan experts can help you choose a control for your fan.





28.
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#9460 Posted: 3/1/2014 11:20:06 PM | View page where question was posted

QUESTION:
Does this fan have a sloped ceiling adaptor available?

ANSWER:
The mounting hardware that comes with the Fanimation Jennix ceiling fan will hang on a ceiling angled up to 30 degrees without the need for any additional hardware. If the ceiling is angled more than 30 degrees, there is a special ball that you can purchase that will extend the allowed angle up to 52 degrees. Here is a link: SCB1-52 Angled Ceiling Ball Adapter





29.
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#9459 Posted: 2/24/2014 9:07:20 AM | View page where question was posted

QUESTION:
Can this fan be used as hugger or ceiling mount without downrod?

ANSWER:
Yes, the 30" Kichler Canfield fans come with a flush mount adapter in the box which allows it to be installed without the included downrod.





30.
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#9458 Posted: 2/23/2014 8:23:35 PM | View page where question was posted

QUESTION:
We have a living room with walls that are about 11 feet high with a vaulted ceiling the peak of which is 16 feet above the floor. What height above the floor should the ceiling fan be mounted. We will be using it in the summer for cooling as well as in the winter to bring the warm air down. We havent decided on the fan diameter yet, probably in the 60-72" range. We will most likely be buying an Emererson Eco fan. Thanks.

ANSWER:
I would recommend using a 6 foot downrod to bring the fan down a little less than 10 feet from the floor. A 72" Emerson Eco fan should be great for this application if the room is around 15 feet x 15 feet or more. If it is really large, over 20 feet...you should consider using 2 60" fans with 6 foot poles. Below is a link back to the Carrera Grande Eco in Antique Pewter with 72" blades. You can actually select any of the Carrera Grande Eco fans regardless of size and then change the blades that are pictured to any of the 72" blades by clicking on the orange Blades button, so you are not limited to just the brushed nickel finish to create a 72" fan. Carrera Grande Eco 72"





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