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Gas Logs Reviews and Questions: Page 1
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1. General Question #9526 Posted: 12/29/2016 9:05:21 PM | View page where question was posted

QUESTION:
I have a gas burning fireplace with a broken log. It was originally a wood-burning fireplace built in the early 1960s. It has a damper which is always open when burning. The fireplace was converted professionally to gas sometime before 2000. I converted it to remote-control lighting in 2010 using a reputable firm. Sometime later, one of the logs was dropped and cracked in half. It is held together by internal wires. I would like to replace one log rather than the entire set. Possible?

ANSWER:
It is possible, but that depends on the type of gas log set you have. If you can email us a picture of your gas logs, maybe we can find what you need. Email pictures to: gregt@hansenwholesale.com





2. General Question #9525 Posted: 12/29/2016 8:58:26 PM | View page where question was posted

QUESTION:
I have a classic fireplace 26" in the back, 36" in the front and 26" depth. I live in a two story house built in 1935. The furnace broke and needs to be replaced. I'm looking for something to install in my fireplace to warm up the living room. I live in California so it has to be vented. What do you recommend to keep my room the warmest it can be? log set or would an insert be better?

ANSWER:
A vented gas log is not going to provide very much warmth for your room. Since you cannot install a ventless gas log in California, you are left with the option of installing a gas insert. I would suggest taking a look at the Real Fyre Direct Vent gas insert.





3. General Question #9524 Posted: 12/29/2016 8:51:36 PM | View page where question was posted

QUESTION:
i live in a 100 year old house and my fireplace was for coal and has a metal firebox. i have burned wood in it until last year, until we realized there was some leakage of smoke from the chimney upstairs. Would it be safe to use vented gas logs? Would we need to line the chimney like we would need to if we continued burning wood?

ANSWER:
Burning a vented gas log produces smoke just like burning real wood, so yes, you would have to reline or repair the chimney. I would suggest considering a ventless gas log so do not have to worry about smoke.





4. General Question #9523 Posted: 12/29/2016 8:45:42 PM | View page where question was posted

QUESTION:
what size and kind can I put in a woodstove "MORE HEAT" that has a door 20 BY 8.5 FIREBOX 28 BY 18 AND IS 12 INCHE DEEP and will they warm the stove enough to product heat with the fan.

ANSWER:
Unfortunately, you cannot install gas logs in a wood stove. Wood stoves are designed to operate with much lower draft than gas logs and the venting does not meet the minimum venting diameter. Even more, air tight wood stoves are designed to be burned with the doors closed, which is a definite no no when it comes to burning gas logs since they must be burned with the doors opened. There are other reasons why gas logs will not work in a stove, but I will not belabor that here. For more details, read more about Where Gas Logs Can Be Installed.





5. General Question #9522 Posted: 12/29/2016 7:59:50 PM | View page where question was posted

QUESTION:
I have a 24" peterson gas log set. The gas line in the fireplace is slightly larger than the connection for flex tube that leads to the gas burner. Can I add a smaller fitting to attach to the line leading to the burner?

ANSWER:
That should not be a problem unless the incoming gas pressure is higher than allowed by the installation manual, so you may want to check that.





6. General Question #9521 Posted: 12/29/2016 7:53:16 PM | View page where question was posted

QUESTION:
I occasionally turn our ceiling fan on low with the blades drawing the air upward while using our ventless gas logs. Our installation manual says a ceiling fan should not be used when the ventless logs are on. The flame of the gass logs appears to be unaffected. Is there a problem in having a ceiling fan on at the same time as the ventless gas logs? Thank you.

ANSWER:
Running a ceiling fan to destratify the air in your room makes sense from a heating efficiency/conservation standpoint, so I understand why you are asking your question. The responsible answer is that the owners manual says not to run your fan when you are operating your ventless gas log, so we cannot tell you that it is OK to do so. With that said, drafts can certainly cause ventless gas logs to NOT burn correctly and start producing toxic odorless Carbon Monoxide. It is safer for the manufacturer to tell you not to run your fan at all in order to avoid a potentially hazardous outcome rather than suggest that you can run it on a low speed in reverse with no ill effect. They cannot test the actual impact of doing so in your particular room. Their ultimate concern is to prevent any draft from affecting the flame. Whether you decide to follow the instructions is ultimately your decision...I will leave it at that.





7. General Question #9520 Posted: 12/29/2016 7:31:40 PM | View page where question was posted

QUESTION:
I do not really need the heat, and I have a fireplace already,but, the damper is either all the way open or completely closed. can I get that fixed so i can have it open part of the way so all the hot air does not go up the chimney thereby kind of making it silly to have one

ANSWER:
Technically, a vented gas log is supposed to be burned with the damper completely open. Plus, you cannot ever completely close the damper just in case there is a gas leak, so there is a clamp that is included with the burner system that gets attached to the damper to prevent it from ever closing completely. So if you do not really need the heat, then the way your damper operates is sufficient for a vented gas log. Whether you close the damper slightly to preserve some of the heat will not make much difference, you will get most of the heat from a vented gas log radiated into the room from the ceramic in the logs themselves. If you are really concerned about getting heat (which you say you are not), then you should consider buying a ventless gas log.





8. General Question #9519 Posted: 12/29/2016 7:02:36 PM | View page where question was posted

QUESTION:
Question - Are there burners or logs that are better for use with propane to achieve the best flame presentation? Currently my propane flame in my FP is not as robust as I would like. Just curious if there are options that are better for propane specifically.

ANSWER:
Whether you are burning natural gas or liquid propane, each type of burner is configured for optimal performance for the gas you are using. So you would need to make sure you order a burner system for Propane gas, otherwise it will not perform properly. With that said, if you want the most robust flame, we would recommend either the G4 or G45 burners since they operate at the highest BTU (the most flame). However, neither of these may not be the best choice for your particular fireplace depending on the type of fireplace you have and the dimensions. Please send us some pictures of your current setup so we can see what you have and make further recommendations. Email pictures to: gregt@hansenwholesale.com.





9. General Question #9518 Posted: 12/29/2016 6:53:51 PM | View page where question was posted

QUESTION:
Where do I find a remote control for my gas logs? And how much?

ANSWER:
Gas log remote controls are not universal in design. They are made as a transmitter and receiver combination, the receiver usually a built-in component of the gas log valve and burner system. So if you have an existing gas log with a remote and you are looking to replace a remote that is no longer working, you are going to need to contact the manufacturer of the gas log system you own and see if they can supply you with a replacement remote. If you are wanting to add a remote control to an existing gas log, that is a different story. In most cases, you will need to replace the entire burner system with one that is remote capable. Replacing the burner system may also require you to replace the logs since not all logs are compatible with all burners. If you email us some pictures of your fireplace we may be able to offer more direct advice. Send your pictures to: gregt@hansenwholesale.com...or just give us a call at: 1-800-201-1193.





10. General Question #9517 Posted: 12/29/2016 6:49:03 PM | View page where question was posted

QUESTION:
I have a gas log fireplace that is over 50 years old and works great but the logs have burnt up. It's a vented system, the Logs are straight, 19 " long and 4" in diameter the second log is 2.5"diameter and also 19" long Do you have anything even close?

ANSWER:
We do have logs that are very close in size to what you have. However, we need to make sure that they are compatible with the burner system that you have. Can you please email us some pictures of your setup so we can take a look?





11.
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#9516 Posted: 12/29/2016 6:46:51 PM | View page where question was posted

QUESTION:
Do you need a grate for the logs r s one included.

ANSWER:
Yes, you do need to stack the gas logs on a grate. If you purchase a complete gas log set from us (including a burner), you will receive a grate because the grate is included with the burner system. If you just buy the logs only, you will not receive a grate. We do not recommend ever purchasing the logs without a burner system unless you know that the burner system you have is compatible with the logs we sell. If you have any questions about this, then you should give us a call us at: 1-800-201-1193 or email me some pictures of your fireplace: gregt@hansenwholesale.com.





12.
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#9515 Posted: 12/29/2016 6:41:22 PM | View page where question was posted

QUESTION:
when I use this vented gas logs, should I open the chimney? There is a lot of smoke.

ANSWER:
Absolutely yes, you should open the chimney when you use a vented gas log. That is why the are called vented, because they require to be vented. Ventless or Vent Free gas logs are the only ones you can burn without opening the flue.





13. General Question #9514 Posted: 12/29/2016 6:39:50 PM | View page where question was posted

QUESTION:
Do you have a gas burner for a fireplace set that is electronic ignition and has a remote that varies the size of the flames?

ANSWER:
Yes, Peterson makes an electronic ignition system that has a variable flame remote system. You can find them on our website here: Electronic Ignition Variable Flame Vented Gas Logs





14.
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#9513 Posted: 12/29/2016 6:33:37 PM | View page where question was posted

QUESTION:
do white birch logs turn black after you use them?

ANSWER:
The truth is, ALL vented gas logs will blacken in the areas where they are in constant contact with the flame. So yes, parts of the birch logs will blacken, just as if you were burning real birch in your fireplace. We like to say that it adds character and realism to the logs.





15.
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#9512 Posted: 12/29/2016 6:31:21 PM | View page where question was posted

QUESTION:
What is the difference between the RH petersen gas logs APK-17 and APK-15

ANSWER:
The APK-15 is an older version and will likely be phased out. It is a little more heavy duty that the newer APK-17, but the APK-17 is a little less expensive, has a lower profile and can handle a more BTUs than the APK-15. Although both have proven to be reliable, we have had fewer issues over time with the APK-15 due to its sturdier construction. We still offer both because Peterson still offers both, but we recommend the APK-17 since it is a little less expensive and is less obtrusive in the fireplace.





16. General Question #9511 Posted: 12/29/2016 6:18:33 PM | View page where question was posted

QUESTION:
I have a two sided fireplace and as you know unless the heat is great enough to begin a draw smoke has a tendency to not exhaust through the chimney. The smoke will billow out into one of the rooms. My concern is having CO2 entering into the house which I cannot see or smell if I chose a vented system. If I chose a vent less the emissions are reduced and my concerns are eliminated. I would like to provide some heat with this system as well as ambiance.

ANSWER:
A vented gas log works very much like burning real wood, so when you first start the fire it takes a few seconds to create a draft. So initially, you will get some exhaust into the room, but not enough to cause any safety concerns. But unlike a real wood fire, the warm up time for the chimney is much quicker since the fire is instantly on. Keep in mind that you will smell something if the fireplace is not drafting properly. Burning gas with a vented gas log will produce an odor, but you will not smell it unless the chimney is not drafting. If you have poorly drafting fireplace that does smoke when you are burning wood, even when the fire is roaring, then it is going to have the same problem when burning a vented gas log. By the way, it is not CO2 that is dangerous, it is CO (carbon monoxide). So, with all that said, I would suggest you consider a ventless gas log, particularly since you mentioned that you want some heat. Ventless gas logs burn the gas almost completely (99.9%), so there is almost no carbon monoxide or other toxic fumes entering the home. Plus, all the heat comes into the room instead of going up the chimney. If you give us a call and we will be happy to go into more detail and help you choose the best gas logs for your fireplace.





17. General Question #9479 Posted: 4/8/2014 1:36:59 AM | View page where question was posted

QUESTION:
I am looking for Peterson Model # SDPG46-18-17, but I do not see it on your web site. Do you carry it?

ANSWER:
Yes, we do carry it. Here is a link: Peterson SDPG46-18-17 Split Oak Designer Plus





18. General Question #9475 Posted: 4/8/2014 1:29:42 AM | View page where question was posted

QUESTION:
On a RH Peterson burner, what is the difference, or pros and cons from a G45A Burner and a G45 Triple T Burner? Is it just the certification or is there a performance difference as well?

ANSWER:
The G45A has a manual safety pilot that is factory installed and tested to meet ANSI approval. The G45 is a match-light burner with no safety pilot. If you purchase a G45 and add a safety pilot it will not be installed and tested at the factory. Otherwise, both burners are identical and both are Triple T. Many cities and states require ANSI approval, so if in doubt, it is best to purchase an ANSI approved burner.





19. General Question #9474 Posted: 4/7/2014 1:30:01 AM | View page where question was posted

QUESTION:
I have a zero clearance fire place that had the chimney removed when the house was re-roofed. I never intend to burn wood in it again. It never worked very well burning wood. Ventless is an option, but what are my options for a vented log? I would not want to take the vent through the roof. Can it be vented to a side wall? What are the limitations for running vent horizontally (how long)? I live in St. Louis, MO. Firebox can handle a G10 18

ANSWER:
There are no options to vent a previous wood burning fireplace out a side wall, it must be vented through the roof as it was before in order to burn any gas logs, vented or ventless. Please do not burn anything in your fireplace without having he chimney installed as it was before...it will not be safe.





20. General Question #9467 Posted: 4/3/2014 7:53:00 AM | View page where question was posted

QUESTION:
I am looking at model HRG45-24-P-SS. the gas line comes into the fireplace from the left side (looking forward at the fireplace). Will this burner-log set work? When I looked at the instruction manual, the diagram shows the gas line on the right.

ANSWER:
You can easily reroute the gas line to the left side using a longer flex tube or black pipe. Often times, depending on the location of your gas line, the flex tube that comes with the burner will reach the other side. If it does not, then you can purchase a longer flex tube from us or from a hardware store or home center.





21. General Question #9455 Posted: 2/17/2014 9:10:47 AM | View page where question was posted

QUESTION:
Cn I just order the burner since I already have a 24 " split oak log set? My existing burner is leaking. Am looking at the G46-24 SPK.

ANSWER:
Yes, if you already have Peterson logs, we can supply you with the correct burner that is matched to them. The G46-24-SPK is one of the burners that is compatible with your logs. Give us a call and we will process your order over the phone. Call: 1-800-201-1193.





22. General Question #9454 Posted: 2/17/2014 9:09:00 AM | View page where question was posted

QUESTION:
Hello, Thank you for taking my question. We have install installed a ventless fire place Patterson.. The unit was complete but had no logs supplied. Bought new logs. Can any ventless log be used with the burner. Or are the logs and burner sold only in sets?

ANSWER:
Warning: Do not use any logs other than those designed for the particular burner you own. The logs are in fact specific to the burner. It is critical that you get the right logs because if the flame hits the logs differently than the original design it can cause the gas to burn incompletely. Incomplete combustion of gas results in the additional byproducts of soot and carbon monoxide (lethal and odorless), which will be introduced directly into your home.





23. General Question #9449 Posted: 2/1/2014 3:26:13 PM | View page where question was posted

QUESTION:
I have a Peterson 18" gas log set I'm installing myself. The installation manual shows a right hand gas supply. My fireplace has a left gas supply. Can I just disassemble the burner pan and convert it to a left gas input and put the cap on the right? Or do I need to run a lot more pipe all the way from the left side to the right side? Thanks

ANSWER:
If you have a matchlight system (one without a safety pilot) then you can switch the plug and orifice from one side to the other to convert it to left gas input. If you have a safety pilot, it depends on the pilot system you have: some of them can and other cannot be reversed...it will be obvious because the pilot mechanism would be upside down when reversed. If such is the case, then either get a longer flex tube from a home center, or reroute the gas line using black pipe and elbows.





24. General Question #9448 Posted: 1/30/2014 9:12:57 AM | View page where question was posted

QUESTION:
We have a "Fire-Gear" vent-less propane fireplace. It gives off a noxious odor. We had it service but to no avail. We are thinking of replacing it w Peterson brand. Will this take care of our problem?

ANSWER:
Fire Gear is not a top quality brand like Peterson, so it is quite likely that replacing them with a better quality vent free gas log from Peterson will help reduce the odor. But it is important to be aware that ALL ventless appliances produce some odor because all of the byproducts of burning the fire are introduced into the room. Propane can be particularly worse than natural gas because the quality of the propane varies from supplier to supplier. The more impurities there are in the propane, the more potential there is for smell coming from burning a ventless gas log. Although we would love to sell you a new gas log set, we cannot guarantee that it would eliminate or reduce the odor. The only way to find out would be to install them. At least in that manner, you would know for sure whether it is the log set causing the problem, or the gas you are being supplied. Read more about what causes vent-free gas logs to produce a smell:





25. General Question #9447 Posted: 1/30/2014 8:46:17 AM | View page where question was posted

QUESTION:
My daughter has vented gas logs in her bedroom which is about 24x36. It is her primary heat system. Recently we noticed that the ceiling and top part of her walls were becoming covered in black soot. Why would the logs start this and is it dangerous to them. They have a 1 month old that sleeps in that room as well. I have noticed that some of the baby toys that are plastic have the black on them also. I am very nervous about this. Would it be better for them to get ventless with a heatalator?

ANSWER:
Please stop using the gas logs immediately, it is dangerous to use them if they are producing soot. Where there is soot, there is also carbon monoxide, which as you know is a lethal odorless gas. You need to have your gas logs serviced or replaced because they are no longer burning cleanly as vent free gas logs should. Some Heating and AC companies are qualified to service ventless appliances, so use your local yellow pages to call around. Or, you can use the resource on this page to locate a professional who is qualified to service your gas logs: Locate a Gas Log Service Professional.





26. General Question #9446 Posted: 1/26/2014 3:14:39 PM | View page where question was posted

QUESTION:
I have a Peterson real fire vented gas log system 18inch in my fireplace for several years and am very satisfied. I would like to change just the burner to make a vent free system for more heat. Is this possible. Thanks

ANSWER:
Unfortunately you cannot change just the burner in order to create a ventless gas log set. The burner and logs must be designed to work together, so you will need to buy a complete setup. The reason is that ventless gas logs must burn in a very controlled manner in order to burn cleanly. Any disruption to the way the flame burns, such as touching the logs in the wrong place, will cause the gas to burn incompletely and produce exhaust...including carbon monoxide and soot. So the flames cannot touch the logs in any manner in which the system was not designed...which means you must have the correct logs and they must be stacked exactly as described in the owners manual.





27. General Question #9445 Posted: 1/23/2014 1:03:57 PM | View page where question was posted

QUESTION:
I have a masonry fireplace in my 1954 ranch. I would like to buy vent less gas logs. I am told that most gas log brands DO NOT make logs for a 5.5 inch clearance to the sidewall. Can you help? I really would like VENTless The local gas log store here said "shop the internet" we don't carry what you need. HELP. Thank you.

ANSWER:
Maintaining the proper clearance to a "Combustible" side wall that extends beyond the fireplace opening is critical in order to avoid a fire. There are no vent-free gas logs that can be installed with a projecting wall only 5 1/2" from the opening because they all produce too much heat for a wall that close. However, in order to determine if that is actually what you have, please email some pictures of your fireplace and I will be happy to check it out. Email pictures to: gregt@hansenwholesale.com





28. General Question #9441 Posted: 1/23/2014 12:51:01 PM | View page where question was posted

QUESTION:
Hi I have a fireplace and I don't know if it is gas or not, how can I tell? I recently bought this home and never asked before I bought it. The house was built in 1933 and by the pictures on your website I know it's a masonry fireplace but still don't know if it has gas or not, help!

ANSWER:
I will be happy to help you determine the type of fireplace you have and whether or not it has gas. Please email some pictures of your fireplace so I can take a look. Email pictures to: gregt@hansenwholesale.com





29. General Question #9440 Posted: 1/23/2014 12:48:21 PM | View page where question was posted

QUESTION:
I have a heat n glo vented system installed works ok but I want a new log with burner. Will these vented systems work for me

ANSWER:
Heat-n-Glo makes gas fireplaces. Gas fireplaces come with their own proprietary gas burner and logs that you cannot change. So the answer is, no...you cannot install these gas logs in your gas fireplace. As odd as it sounds, gas logs are only designed to be installed in wood burning fireplaces that have a gas line run to them. The exception would be vent-free gas logs that can be also be installed in special ventless fireboxes that are approved and tested for that application.





30. General Question #9439 Posted: 1/23/2014 12:42:13 PM | View page where question was posted

QUESTION:
I have ordered vented gas logs and see that the damper should remain open during operation. What can I do to keep heat from escaping through the open damper when it is not in use?

ANSWER:
If you do not have them, we recommend that you install glass doors on your fireplace. Although you cannot burn the gas logs with the doors closed, you can close them when the fire is off to help prevent the draft you are experiencing. If you email some pictures and measurements of your fireplace we can help you choose the best glass doors to fit your needs. Email pictures and measurements to: gregt@hansenwholesale.com...or give us a call at: 1-800-201-1193.





31. General Question #9433 Posted: 1/23/2014 11:52:04 AM | View page where question was posted

QUESTION:
I am interested in gas logs for the fireplace that produce heat as a supplement to my heating system.. I prefer Peterson brand. They would have to be LP gas propane. Log set needs to be 24" long. Please advise.

ANSWER:
We will be happy to help you choose the best gas logs for your fireplace. One of our gas log experts will contact you right away to discuss your needs. Please be sure to measure your fireplace so we can help you choose the correct size. We will need the Front Width, Back Width and Depth of the fireplace.





32. General Question #9432 Posted: 1/23/2014 11:50:44 AM | View page where question was posted

QUESTION:
We are thinking about converting our wood burning fireplace to gas. We obtained 2 estimates from local companies. One company told us that in order to go ventless, we would have to change out entire fireplace, box, chimney insert, basically replace everything. The other company said it would be no problem to convert over and was much more reasonable. We want to make sure it is safe and no fire hazard, not sure which one to believe.

ANSWER:
If you can email me some pictures of your fireplace I may be able to help clarify whether or not you can use ventless gas logs in it. If it is a prefabricated fireplace, the answer will be determined by the owners manual for the fireplace. In order to find the owners manual, we will need to know the brand and model number of the fireplace. To do so, look for a metal label somewhere around the fireplace opening. If you find it, send a picture of that as well. If it is a masonry fireplace, you should have no problem using ventless logs. In either case, email me some pictures and I will help you determine what you have. Email your fireplace pictures to: gregt@hansenwholesale.com





33. General Question #9422 Posted: 1/9/2014 12:41:21 AM | View page where question was posted

QUESTION:
I have a set of gas logs in my house. They are after market logs. We want to make sure they are safe to use. House do I tell the difference between vented & ventless.

ANSWER:
If you can email me some pictures of your fireplace and gas logs, I may be able to identify them. Email your fireplace pictures to: gregt@hansenwholesale.com





34. General Question #9421 Posted: 1/9/2014 12:40:41 AM | View page where question was posted

QUESTION:
my natural ventless gas logs are putting out a smell that smells like a karosene heater fumes. we have had these logs for 16 years

ANSWER:
Have they always smelled? If they operated without smelling for 16 years and this is something new, you need to stop using them immediately and have them serviced or replaced. For help locating a professional to service your gas logs, use this link: Who Installs Gas Logs. If you can email me some pictures of your fireplace and gas logs, I may be able to offer additional input.





35. General Question #9420 Posted: 1/9/2014 12:29:08 AM | View page where question was posted

QUESTION:
Can I use ventless logs with my Heatilator EC39 fireplace?

ANSWER:
The Heatilator EC series fireplaces are NOT approved for use with ventless gas logs. They can only use vented gas logs that have a safety pilot or electronic ignition. Matchlight vented gas log burner systems are also not approved. This can be verified on page 19 of the installation manual located here: Heatilator EC36 - EC39 - EC42 Owners Installation Manual (.pdf)





36. General Question #9419 Posted: 1/7/2014 12:38:21 PM | View page where question was posted

QUESTION:
Not sure how long the existing gas logs have been with this house. In general, what is the life span of a set of these logs. Every winter, I seem to have allergy issues when we burn the logs for long periods of time. Also, wondering if we could maximize the heat output without building a larger fireplace.

ANSWER:
The life span of gas logs depends on the brand and model. Lower quality brands may be problematic from the get-go while higher quality brands like the R. H. Peterson gas logs we sell will last a lifetime...with some maintenance. If operating your gas logs is causing allergy issues, I suspect that you are burning ventless gas logs, which often affect people who are sensitive to them. Without knowing what brand and model of logs you have, this is just a guess. If you can email me some pictures of your fireplace and gas logs both off and burning I may be able to offer you more direct advice. Also, if you can find a label that has the brand and model number that would be beneficial. Email this info to: gregt@hansenwholesale.com





37. General Question #9418 Posted: 1/7/2014 12:26:59 PM | View page where question was posted

QUESTION:
My model G9-20 recently started cutting off (with an audible click) after burning for a while, maybe an hour or so. Today, it did that, and now the pilot will not even stay lit. What gives? Thanks

ANSWER:
There are several reasons why this might occur, which are too detailed to answer in this forum. If you purchased your gas logs from us, please give us a call and we will be happy to help you get your gas logs up and running again. Otherwise, here is a link to the owners manual where you can refer to the trouble shooting section: RD9G9 Owners Manual. You can also use this link to locate a professional who can service your gas logs.





38. General Question #9417 Posted: 1/7/2014 9:11:48 AM | View page where question was posted

QUESTION:
What can you do if you have vent free logs and simply cannot live with the odor? Replace your ventless log set with a vented one designed to be burned with the damper fully open. We dislike the smell of our ventless log set. When you suggest replacing the ventless logset with vented, do we need to open the damper or leave it closed as it is now?

ANSWER:
Vented logs create less odor because they must be burned with the damper open so the exhaust goes up the chimney. So yes, we are suggesting you replace the entire burner and logs with a vented gas log, which you must burn with the damper open. You will not get the heat you would from your ventless gas logs, but you will not get the horrible smell and the fire will look much more realistic with a vented log set.





39. General Question #9414 Posted: 1/6/2014 12:23:18 AM | View page where question was posted

QUESTION:
Hi im getting tired of carrying in wood to burn in my fire place, and am looking to convert it right now i have a gas start and wonder what i need to do to convert it to a natural looking fireplace but with just gas. the gas ignitor is a long tube about 12" long with many holes in it (natural gas) can you advise me what i need to make it all gas burning? do i need the glass or sand? stuff to disipitate the gas under the fake logs?

ANSWER:
Converting your fireplace into a gas fireplace is quite simple since you already have a gas line. The gas igniter you have is called a log lighter and is used to start real wood instead of using kindling. To install a gas log, you simply remove the log lighter leaving the gas stub that comes into the fireplace. Any of our gas log kits will include everything you need to hook it up to your gas line once you remove the log lighter. The vented gas logs we sell will look the most realistic. They all include a burner system with a connector tube and fittings to connect to your gas line. They also include a bag of sand and glowing embers, which cover the burner and create a realistic looking bed of glowing embers. A grate that is the correct size and height for the logs you choose is also included. Please feel free to give us a call so one of our Gas Log Consultants can answer any further questions you have as well as help you choose the best burner and log setup for your fireplace.





40. General Question #9413 Posted: 1/1/2014 11:01:48 AM | View page where question was posted

QUESTION:
We purchased a condo with a vented natural gas fireplace. We left the doors open on it and noticed within 1 hr. that we had black smut on front of fireplace and on the ceiling. Should we close the doors during use? How do I clean the soot from brick and firelogs also?

ANSWER:
Generally, if the fireplace has doors that can open and close, then you must leave them open when using the fireplace, but this may depend on the brand and model of the fireplace. Can you email me some pictures of the firepalce so I can see what you have? Also, there is a label somewhere that has the brand and model number...sometimes located underneath the fireplace behind the bottom grill (if there is one). If there is a bottom grill, you should be able to open it to access the burner. This is where the label ususally found on a gas fireplace...although it may be elsewhere. Email pictures to: gregt@hansenwholesale.com (others reading this may do the same if you have similar questions).





41. General Question #9411 Posted: 12/30/2013 10:26:57 AM | View page where question was posted

QUESTION:
The tag in our fire place top line says Dallas, second line says National Fireplace Division, NO 986318, model NF 36, date of manufacture 3-87, the house was not built until 1997, fireplace has never been used. Trying to figure out what kind of gas logs we can use. Your cite has been most helpful. I am glad we did not go to lowes or home depot and buy logs before finding this site. Your help will be appreciated and hope your sale is still on when we figure this thing out. Thanks Roger Dav

ANSWER:
If you can email me some pictures of your fireplace as well as a closeup of the label, I may be able to help you determine what gas logs are safe. Please include the inside dimensions as well (Front Width, Back Width and Depth). Email pictures to: gregt@hansenwholesale.com





42. General Question #9406 Posted: 12/27/2013 10:42:10 AM | View page where question was posted

QUESTION:
I have a charred majestic oak 24 inch log set, with a G45-24-11 burner. The flue clip is installed. I have been using the fireplace with the flue fully opened. Is that the correct way to operate, or can it be operated with the flue closed as far as the clip will allow. Thanks.

ANSWER:
You should operate the gas logs with the damper fully open. This is clearly stated in the installation manual. The damper clamp should prevent the damper from fully closing which will allow gas to escape up the chimney in case there is a leak during non-operation. The sollution to minimizing the draft when the fireplace is not in use is to install glass doors on the fireplace. If you are interested in exploring this idea, please email me some pictures of your fireplace along with the measurements of the opening width and height. Email pictures to: gregt@hansenwholesale.com





43. General Question #9403 Posted: 10/4/2013 2:18:21 PM | View page where question was posted

QUESTION:
I recently purchased a Peterson vented gas log. I know the screen door should never be closed on a burning gas log, but what about the screen. Can it or should it be closed when burning the log? Or can the screen be left open? Thank you.

ANSWER:
Gas logs cannot be burned with the glass doors closed, with the exception of the GF Series Gas Logs made by R. H. Peterson that are specifically designed to be operated behind closed doors. As far as a screen is concerned, gas log manufacturers always recommend that you burn the logs with a fireplace screen in front of them for safety and liability reasons. With that said, many people do not follow this recommendation and burn their gas logs without a screen. As a professional, I cannot recommend that you do so and certainly would suggest that you do not burn your gas logs without a screen if you have small children or animals in the house. If you choose to ignore this advice, make sure you are in the room watching the fire. It is not uncommon that small red hot fragments of the ceramic pop off the logs as they heat up and expand.





44. General Question #9369 Posted: 1/28/2013 12:45:20 PM | View page where question was posted

QUESTION:
is there a way to purchase an electric igniter for our existing vent free gas logs that do not have a remote control?

ANSWER:
In most cases you cannot add an electric igniter to an existing vent free gas log. Vent free gas logs have strict regulations and require that the valve and safety pilot be assembled and tested at the factory. So there is no way to do that in a field conversion. Are you looking for an electronic ignition system or just any type of system that can use a remote control...there is a big difference between them and electronic ignition is substantially more expensive than a standard remote safety pilot. Can you email me some pictures of what you have so I can offer further advice? Email pictures to: gregt@hansenwholesale.com





45. General Question #9367 Posted: 1/11/2013 2:10:09 PM | View page where question was posted

QUESTION:
We have a log set (Napoleon) that was installed approx 3 months ago and we love it. However just today we went to turn it on and within 5-10 seconds the flame turns off. It ignites and then shuts down. Can you help?

ANSWER:
I am sorry, we do not sell or offer support for Napoleon products. I would suggest that you contact the company that sold you the logs for help. As with most reputable gas log manufacturers, they require the seller to offer support for their products. If you cannot get help from the place where you purchased the logs, contact Napoleon directly to find an alternative. Here is a link to their contact page and dealer locator online: http://www.napoleonfireplaces.com/contact/





46. General Question #9365 Posted: 1/11/2013 1:56:03 PM | View page where question was posted

QUESTION:
I live in the Nashville area. Do you have any contacts here who can quote me to install a wood burning fireplace? I have no flue, have ventless. I hate it- I smell gas and no oxygen. My kids and I are too sensitive to it, but we LOVE fireplace ambiance. Thanks!

ANSWER:
I cannot give you a contact to install a fireplace in your local area. I suggest you check the yellow pages to find a local fireplace shop. They are going to be the best resource for getting a new fireplace installed. You may also do well by referring to the resources available online at the National Fireplace Institute.





47. General Question #9363 Posted: 1/11/2013 1:35:30 PM | View page where question was posted

QUESTION:
I have 2 Buck Stove ventless fireplace log inserts and neither one wants to regulate by thermostat. When they are "on" they stay on and dont shut off until I flip the control box off. any idea how to make them work by temperature? Im pretty sure they are supposed to do that.

ANSWER:
We do not sell or support products made by Buck Stove. I recommend that you contact Buck Stove customer service. They will most likely refer you to your nearest local dealer. Here is a link to their contact info: http://www.buckstove.com/contact.html





48. General Question #9362 Posted: 1/11/2013 1:21:24 PM | View page where question was posted

QUESTION:
We have a ventless gas fireplace. It is located on an exterior wall of our brick home. The wall on the exterior is on our patio. What would be involved to convert it to vented? What do you think would be the approximate cost? Who should we call if it is a reasonable thing to do? Thanks very much.

ANSWER:
For starters, you cannot "convert" a ventless fireplace to a vented fireplace per-say. You must remove the existing ventless firebox and replace it with completely different type of fireplace that has a chimney or vent. My suggestion is to replace it with a wood burning fireplace. This allows you to burn either wood or gas logs. It is also best for resale value since it allows the potential buyer the same options.

As far as the cost...it is all over the place depending on what you decide to do. You should have a local professional to come to your home and give you an estimate. When I sold fireplaces at a retail fireplace shop, the final cost including installation ranged anywhere from $7,500 to $25,000 depending on the complexity of the installation and the finished appearance of the fireplace. We also sold simple to very elaborate hand carved fireplace mantels that could cost as much as $10,000 just for the mantel. So how the fireplace is finished has a huge impact on the cost. The bare minimum would just be a fireplace with no decorative surround...maybe just a brick or tile facing with some wood trim...for a total of about $7500 installed (that is a prefabricated wood burning fireplace with a metal chimney).

I would suggest visiting local fireplace shops. They should at least be able to get you started in the right direction. These are the options you will need to explore. I would suggest you do some research online about the differences between these:

B-Vent (natural vent) gas fireplaces
Direct Vent gas fireplaces
Zero Clearance wood buring fireplaces.

We do not sell fireplaces (although I did for many years in a local fireplace shop). We sell only the gas logs that go into an existing fireplace. So if you like the looks of the vented gas logs you see on our website, they would require you to have installed a wood burning fireplace with a gas line piped into it. Vented gas logs are much more for enjoyment and realism than for heat.

Here is a link to our vented gas logs:
http://www.hansenwholesale.com/gas-logs/

You may also want to use the resources at the National Fireplace Institute website. You can find qualified fireplace installers in your area using their resource locator. Here is a link to their website:
www.nficertified.org.





49. General Question #9361 Posted: 1/11/2013 1:18:05 PM | View page where question was posted

QUESTION:
How do the logs stack on the model G6-24N We are moving them to a new location and dont have a picture now as we purchesed them years ago.

ANSWER:
G6-24N is not a model number that I recognize for a complete gas log set from R. H. Peterson. Is it a Peterson gas log set? If it is, the model number does not indicate which logs you have, although it could be just the burner. Can you email me some pictures of what you have...the burner and the logs...maybe I will recognize it. Email your pictures to: gregt@hansenwholesale.com





50. General Question #9359 Posted: 1/5/2013 12:14:20 PM | View page where question was posted

QUESTION:
having trouble with ventless logs took them out lit system after awhile it just clicks off .

ANSWER:
I suggest you have someone come out and service them...it is not something that the consumer is generally qualified to do or capable of doing. If you read the owners manual for your logs (if you have one), you will see what I mean. Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.

You can use this link on our site to locate a qualified technician in your area: Who Installs Gas Logs?.





51. General Question #9358 Posted: 1/5/2013 12:08:07 PM | View page where question was posted

QUESTION:
Does my vent free gas log set-fireplace need to be caliberated? Do the fake logs need to be replaced periodically for reasons other than aesthetic?

ANSWER:
Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.

You can use this link on our site to locate a qualified technician in your area: Who Installs and Services Gas Logs?.





52. General Question #9356 Posted: 1/5/2013 11:26:10 AM | View page where question was posted

QUESTION:
I recently bought a home with a Majestic MR42 insert. Right now it has a propane hookup to it, with fake logs. I would like to remove the hookup, and burn wood, which (from what I can tell) the insert is rated to do. The flue and chimney venting looks to be in fine condition. Anything that I should be checking, before I do this?

ANSWER:
The MR42 is certainly a wood burning fireplace, so you can simply remove the gas logs and cap off the gas line. Just make sure you do a pressure test with soapy water to make sure there are no leaks...or remove the propane hookup altogether. You should certainly have the fireplace inspected and cleaned by a certified chimney sweep before you burn wood in it. This should be done annually. The chimney sweep will also be capable of removing the gas logs and taking care of anything else that needs to be done in order to insure you can burn wood safely. If you can email me some pictures of your fireplace, I may have other suggestions regarding glass doors a screen or anything else you may need. Email pictures to: gregt@hansenwholesale.com





53. General Question #9355 Posted: 1/5/2013 11:12:18 AM | View page where question was posted

QUESTION:
I just had a Peterson 18' Vent Free log set installed (G10 burner) in my prefab Majestic fireplace (circa 1987). After I cured them with the damper open, I tried them with it closed...and within 20 minutes the tile and dry wall above the firebox was so hot I was afraid of the wall catching fire and shut it off? When I called the installer they told me to come right in and suggested (somewhat anxiously) that I swith to vented logs at their expense? But THEY sold me the vent free...what gives?

ANSWER:
When it comes to prefabricated fireplaces, ventless gas logs are only to be installed if the fireplace has been tested and approved for the application. The owners manual for the fireplace must stipulate that they are approved. There may also be limitations to the BTUs allow and in many cases, a special hood must be installed above the fireplace opening to divert the heat away from above the fireplace.

Because your fireplace is so old, it is not likely that it was ever tested and approved for use with ventless gas logs. If you had contacted us prior to purchasing your gas logs we would have tried to locate a copy of the owners manual for your fireplace online in order to determine if ventless logs were suitable. We would have told you NOT to purchase them if we could not determine their suitability.

It is a good thing that the place where you purchased the logs is willing to swap your log set out for a vented set at their expense. I can also see why they would be somewhat anxious to do so since they do not want to take on the liability of having your house burn down. So I would suggest you take them up on their offer, or get a refund and go elsewhere.

Can you email me some pictures of your fireplace? If so, include a closeup of the metal label that has the brand and model number. The label should be just inside the opening on either side or at the top. With the info on the label, I may be able to find the owners manual for you and get the exact specifications that you need in order to get to the bottom line...although it seems more likely to me that you should simply be burning vented gas logs. Email pictures to: gregt@hansenwholesale.com

For those reading this post, ventless gas logs CAN be installed in hand built masonry fireplaces that are capable of burning real wood. Here is a link to more information about Where Ventless Gas Logs Can Be Installed.





54. General Question #9354 Posted: 1/5/2013 10:59:03 AM | View page where question was posted

QUESTION:
we have ventless gas logs,when they are burned they produce a very strong odor that burns the eyes and throat. If you remove the logs from the burner unit there is a slight gas smell but not anything that would be of concern. the home is 5 years old an the fireplaces not used hardly any because of the smell. what is your opinion?

ANSWER:
Regarding your ventless gas logs. My opinion is what I stated on the page that you posted your question on...which is...ventless gas logs produce and odor and can also cause irritation to the eyes and throat. Some brands produce more than others. If your ventless gas log is installed in a wood burning fireplace that has a damper, I suggest you open the damper and forgo the heat. Or, replace the ventless log set with a vented one and burn it with the damper open. f you have a ventless firebox that is not capable of burning wood, then either replace the entire fireplace or do not use it. If you can email me some pictures of your fireplace, I may have other suggestions. Email pictures to: gregt@hansenwholesale.com

For those reading this post, here is a link to the page that discusses the topic: Why Ventless gas Logs Smell





55.
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#9352 Posted: 1/5/2013 10:27:22 AM | View page where question was posted

QUESTION:
can we install a one sided gas log set in a see thru fireplace? we don't want to use back side and want to install glass doors there to remain closed Please respond, Thank you.

ANSWER:
You can install a one sided gas log in a see thru fireplace, but you should NOT burn a gas log in a see thru fireplace with a glass door closed on one side. The reason is that the draft coming in from the open side will push the flames to the rear of the fireplace, potentially against the glass door, which is not how glass doors are designed to operate. A glass door should never be used to create the back of a fireplace since that is where most of the heat builds up. Also, most glass door manufacturers will recommend that you burn the fireplace with the doors open. The intent of glass doors is to allow you to close them when the fire is dying out so that cold air does not come down the chimney all night long because the damper is left open. So the ideal application of glass doors for see through fireplaces is to have doors on both sides and the fireplace should be burned with the doors open. The doors should then be closed during the night to keep the cold air out. The same applies with gas logs since they require that the damper be opened permanently (except for ventless gas logs).

A correctly built fireplace will have the chimney designed to create a draft based on the size of the opening. When you close off one side of a see through fireplace, you in fact have reduced the opening size by 50%, which can cause issues with drafting.

Glass doors do not provide a tight seal on the opening of the fireplace, so air will come in through cracks in the glass and around the frame which will disrupt the draft and can cause the flames of the gas logs to act erratically.

Bottom line is I do not recommend it. I have seen it done successfully and unsuccessfully...it just depends on the fireplace and the way the air flows in the room. You are better off just leaving the fireplace open and installing a see through gas log. It will be less expensive than buying a single sided gas log and a glass door and you will not have any issues.

Can you email me some pictures of your fireplace and any further comments you would want me to consider?





56. General Question #9351 Posted: 12/3/2012 1:17:43 PM | View page where question was posted

QUESTION:
We have a ventless gas log fireplace that was installed when our house was built 2 years ago. Wish we would have gotten a remote control since we are senior citizens and its difficult bending down and pushing the button. Can a remote control be used with any type logs?

ANSWER:
Whether or not you can add a remote control to your ventless gas log fireplace depends on the brand and model of fireplace or gas log you own. Can you email me some pictures? Can you give me the brand and model number? If so, I will see if I can give you a more specific answer. Email pictures and info to: gregt@hansenwholesale.com





57. General Question #9350 Posted: 12/3/2012 12:49:48 PM | View page where question was posted

QUESTION:
I HAVE THE AMERICAN OAK VENTED GAS LOG SET WITH REMOTE CONTROL. WHAT TYPE OF BATTERIES ARE IN THE REMOTE (LITHIUM) ? IF THEY DIE WHEN THE FLAME IS ACTIVE, WILL THE FLAME GO OUT? OR MUST I SHUT THE GAS SUPPLY VALVE? HOW OFTEN IF THEY ARE STANDARD BATTERIES MUST THEY BE CHANGED? DOES THE IGNITER HAVE A FLINT, DOES THIS HAVE TO BE CHANGED PERIODICALY? THANKS

ANSWER:
The type of batteries used depends on the remote control system you choose. In most cases, both the transmitter and receiver us batteries and the type of batteries may differ between them as well. Some use 9 volt, some use AA and some use AAA. If the batteries die during operation, the fire will stay on since it is controlled by millivolt electricity that is generated by the pilot light. In all cases, there are manual overrides for the remote controls, so if the batteries die you can turn the unit on or off directly from the valve that is attached to the burner. How often the batteries need to be changed depends on how often you use the remote...just like a TV remote. If you have a remote with a thermostat function and leave it in the thermostat mode all the time, it will use the batteries up much quicker. If you can tell me which remote safety pilot model you own, I can give you a more direct response.





58. General Question #9349 Posted: 12/3/2012 12:33:44 PM | View page where question was posted

QUESTION:
do vented logs without doors remove oxygen from the air....?

ANSWER:
Fire always consumes oxygen. The question is whether or not the oxygen gets replaced or depleted from the home when burning a gas log. When it comes to the depletion of oxygen in a home (or room), the difference between vented and ventless logs is this:

Vented gas logs are burned with the damper open, so just like a real wood fire, a draft is created that draws the exhaust up the chimney and outside your house. This draft creates a vaccuum which sucks air into your home to replace the air that is drawn up the flue. So with vented gas logs, the oxygen that is consumed is replaced by fresh air from outside...thus eliminating the worry about oxygen depletion. The benefit of this sort of combustion is that it does not matter whether or not the gas burns cleanly. This allows gas log manufacturers to starve the fire a bit, which means the oxygen to fuel ratio is not ideal and the gas does not burn completely. The result of this type of combustion is a very lofty natural looking yellow flame that looks much like a real wood fire that produces exhaust like carbon monoxide, carbon dioxide, carbon (soot) and water vapor. Hence the reason the damper must remain open.

Ventless gas logs are designed to be burned with the damper closed, so they must be designed to burn the gas completely (cleanly) so that carbon monoxide does not enter the room. When the proper air to fuel mix is used to burn gas completely, it produces a more vigorous blue flame that is not as realistic as the yellow lofty flame that vented gas logs produce. The benefit of ventless logs is not the appearance, but the fact that all of the heat produced goes back into the room instead of up the chimney. Because the chimney is closed, no draft is created, which means that air from outside the home is not pulled in to replace the oxygen that is spent during combustion. Also, the water vapor that results from burning gas is not vented outside the house either, so a lot of moisture is introduced into the home as well.

FYI: both vented and ventless gas logs cannot be burned with glass doors closed with the exception of one model designed by R. H. Peterson...or with a gas fireplace or gas fireplace insert that has special venting designed for that purpose.

For more information about the difference between vented and vent-free gas logs, read this: Vented Gas Logs - VS - Ventless Gas Logs.





59. General Question #9348 Posted: 11/27/2012 2:34:16 PM | View page where question was posted

QUESTION:
want to order gas logs , but my house runs lp gas only do you have a option

ANSWER:
Yes, virtually all of our gas logs are available for Liquid Propane. On each of the product detail pages you can select LP gas. You can also use the LP gas filter when you perform your search.





60. General Question #9347 Posted: 11/27/2012 2:32:35 PM | View page where question was posted

QUESTION:
I am considering a vented gas log system. I know that the damper will have a clip installed so that for safety reasons it cannot be closed. Do I need to open the damper fully each time we use the fireplace or is the 1-2 inch opening sufficient? Thank you for your help.

ANSWER:
The 1/2" opening is NOT sufficient. Vented gas logs burn very much like a real wood fire, so the exhaust must have adequate ventilation. The owners manual for most vented gas log sets will explicitly say that you must burn it with the damper in the fully opened position. Here is a link to the owners manual for the popular Peterson G45 Burner System. You will see the instruction on Page 1.





61. General Question #9346 Posted: 11/27/2012 2:22:04 PM | View page where question was posted

QUESTION:
Does an "afterburner" for unconsumed gas exist? Is it available commercially?

ANSWER:
I am not aware of an afterburner that is available for gas logs. Can you give me more info about the application and what you are looking for?





62. General Question #9345 Posted: 11/27/2012 2:21:18 PM | View page where question was posted

QUESTION:
i built a fire place using fire brick and every thing except a flue it also has an electrical box in the top rear and my tv is in a opening above that one huge fire place can i burn ventless gas logs in it oh yea it is already piped in nautral gas the size is front opening is 38 in the back opening is 33in the depth is 23 in the hight is 23 in

ANSWER:
Ventless gas logs can only be installed in a fully functional wood burning fireplace with a chimney, or an "Approved" ventless fireplace. Seeing as you built the fireplace yourself, you must then have it approved by a local building inspector for use with ventless gas logs. It is not uncommon that a city inspector does not have available standards by which approve a hand built masonry ventless fireplace, so you will find out when you speak to your building department.

If the electrical box is actually inside the firebox at the top (as you described), then I can pretty much assure you that it will not pass an inspection since the heat from the gas logs would potentially damage the wiring.

Can you email me some pictures so I can see what you have built? Email pictures to: gregt@hansenwholesale.com





63. General Question #9339 Posted: 11/21/2012 2:00:28 PM | View page where question was posted

QUESTION:
I have a house with a wood burning masonry fireplace built around 1950. I will be getting the chimney inspected and cleaned soon and would like to install gas logs. I have experience running black gas pipe (did the install for the rest of my house), but can not find much information regarding installing a gas line through cinder block and fire brick. Is there a proper way to do this besides a hammer drill/chisel and just running it through? What about sealing or sleeving around the pipe? Thanks!

ANSWER:
You have the right idea. A hammer drill is the most common tool used. You should then seal off the pipe with high temperature fireplace mortar at the point of entry into the fireplace and whatever sealer is appropriate for the other end.





64.
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#9338 Posted: 11/21/2012 1:57:14 PM | View page where question was posted

QUESTION:
What is the approximate height of the gas logs when stacked on the grate. (ref model HRDG45-18) I realize this dimension can vary some based on how the logs get stacked.

ANSWER:
The 18" Peterson Rustic Oak gas logs will end up about 14" to 18" high depending on how you stack them.





65. General Question #9334 Posted: 10/5/2012 4:52:16 PM | View page where question was posted

QUESTION:
I have a Yotul iron stove vented,good shape,capable of being operated with an open screen. Can I install a 12inch rg4-12 log natural gas?

ANSWER:
Gas logs are NOT designed to be used in cast iron wood burning stoves. Wood stoves do not generate the necessary amount of draft to exhaust the fumes from a gas log. They may also create more heat build-up inside the burning chamber than a gas log is able to handle without melting the control valve and connectors. For more details please read: Where can gas logs be installed?





66.
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#9331 Posted: 9/29/2012 6:03:17 PM | View page where question was posted

QUESTION:
What is the difference between Radco and Ansi?

ANSWER:
Radco and ANSI are 2 different testing standards. ANSI is a stricter standard and is required in more states and municipalities than is Radco. You should always check with your local building department to see if either or both are accepted. If you do not know, you should choose an ANSI approved product to be safe.

One of the main differences is that ANSI approved gas logs require some type of safety pilot and require that the pilot be attached and tested by the factory prior to shipping. Radco does not have this requirement. So if you want a gas log that you light with a match, you will not find one that is ANSI approved. States that require ANSI approval require a safety pilot. Some states, like California, will accept a match-light gas log if it is Radco approved but will also accept any ANSI approved product.





67. General Question #9328 Posted: 9/22/2012 11:14:12 AM | View page where question was posted

QUESTION:
With the no pilot logs can I close the damper when the logs are not burning and only open it when I want to have a fire?

ANSWER:
All vented gas logs come with a damper clamp. This is a device that connects to your damper and prevents it from shutting all the way and will keep the damper open about 1" if you try to close it. This is a national safety requirement. So the answer is no, you cannot close the damper all the way when any vented gas log has been installed. If you are concerned about a draft coming down the flue, then you may want to consider installing glass doors on your fireplace so that they can be closed when the fire is not in use.





68. General Question #9305 Posted: 6/13/2012 8:21:23 PM | View page where question was posted

QUESTION:
We have a vented antique potbelly stove we want to convert to natural gas logs. I think the 12" set would work & fit --is the total end to end measurement 12"? We have 14 diameter inside. The flames would show through eisen glass in door. Do you also sell the metal plate to go under the logs to hold the make believe cinders,etc? Our plumber could install. Any comments or suggestions?

ANSWER:
Gas logs are not made to be installed in pot belly stoves. They are only designed for use in masonry fireplaces or metal prefab fireplaces. Pot belly stoves do not draft the same as wood burning fireplaces and they also develop substantially more heat inside the burning chamber. Gas logs are not designed for this, so regretfully I cannot recommend any gas logs for your application. There are some exceptions to this depending on whether your stove is actually considered a fireplace rather than a stove. If you email me some pictures of your stove I may be able to offer you more input. Email pictures to: gregt@hansenwholesale.com.

Please read more about this topic here: Where Gas Logs Can Be Installed.





69. General Question #9272 Posted: 1/28/2012 11:04:54 AM | View page where question was posted

QUESTION:
we have direct vent gas fireplace, has on-off switch - will fireplace work when the power is out?

ANSWER:
We do not sell or support direct vent fireplaces. I would suggest that you Google the make and model of your fireplace to see if you can come up with an owners manual so you can learn how it operates. If you use the advanced search feature for Google you can select to search only for .pdf files, which will make it much easier to refine your search.





70. General Question #9267 Posted: 1/12/2012 2:40:29 PM | View page where question was posted

QUESTION:
Why do gas logs smoke up a room?

ANSWER:
Gas logs should NOT smoke up a room, so if that is what is happening with your gas log set, then something is definitely wrong. If you are burning the logs with your damper closed, that would explain it. But I assume that you are not doing that. It is possible that something is blocking your chimney, so you may need to have a chimney sweep come take a look. Some fireplaces are poorly designed and simply do not create enough draft, so both gas logs and real wood will smoke up the house. If your house is tightly sealed, your fireplace may not be able to create a draft, in which case you will need to open a window. It could be the gas log set you own is poorly made or installed incorrectly.

If you email me some pictures of your fireplace and gas logs, I may be able to give you more direct input. Email your pictures to: gregt@hansenwholesale.com





71. General Question #9266 Posted: 1/8/2012 10:09:18 AM | View page where question was posted

QUESTION:
My fireplace does not have a damper but I want vented logs in it . What will I need to do in order to have vented gas logs in it?

ANSWER:
You do not have to have a damper to use vented gas logs since they are supposed to be burned with the damper open anyways. But, you must have a chimney. So, when you say you do not have a damper, do you actually have a chimney that vents the fireplace to above the roof line, or is it sealed off at the top inside your fireplace where the damper should be? If you email me some pictures of your fireplace so I can see what is inside...including how it looks at the top inside the opening, I may be able to offer you more information. Email pictures to: gregt@hansenwholesale.com





72. General Question #9263 Posted: 1/7/2012 11:13:21 AM | View page where question was posted

QUESTION:
We want to be able to leave ventless gas logs on low setting all night to supplement our heat pump when it is going to be very cold (in teens to single digits) overnight, are these made to withstand this type of use?

ANSWER:
Ventless gas logs are not supposed to be burned for more than 6 continuous hours per day or more than a total of 40 hours per week. The owners manual on every ventless gas log will state this quite clearly. This is a national building code standard for your safety. The reason is that they produce a lot of water vapor, which can certainly lead to the production of mold and mildew if they are over-used. They also deplete the oxygen in the air and replace it with carbon dioxide, which is not healthy. They should NEVER be operated when you are sleeping or not in the room for extended periods of time.





73.
See This Item
#9262 Posted: 1/4/2012 10:32:34 PM | View page where question was posted

QUESTION:
I have a G10-30-15P unit. Can I have the 15P control replaced by the 01VP control? If so, what is the cost?

ANSWER:
You cannot just replace the control and value, you must replace the entire burner system. This is part of the safety regulations for ventless products. There is no allowance for field conversions of ventless gas logs.





74. General Question #9261 Posted: 12/31/2011 12:41:59 PM | View page where question was posted

QUESTION:
I have gas logs in my original fireplace. I want to increase the heat output and want a remote control. What are my options? Thanks, Elizabeth

ANSWER:
Very little can be done to increase the heat output of an existing gas log, so you are most likely going to have to replace it with one designed for heat. Since you apparently are not getting much heat from your gas logs right now I assume you have a vented gas log set that must be burned with the damper open, so the heat goes up the chimney. If you really want heat, you need to replace the entire burner and log setup with a new Ventless gas log that can be burned with the damper closed. Ventless gas logs are not for everybody because they produce an odor that some people just do not like. My suggestion would be to read this article: Vented -vs- Ventless Gas Logs. I would also suggest that you email me some pictures of your fireplace and gas logs so I can see what you have as well as what could potentially be installed. Email pictures to: gregt@hansenwholesale.com and include your fireplace measurements (front width, front height, depth, rear width).





75. General Question #9260 Posted: 12/31/2011 12:35:35 PM | View page where question was posted

QUESTION:
Hello, I need 30" fireplace logs but want some with a great flame. I have logs but flame is very small,what set do you recommend that looks like a blazing fire?

ANSWER:
Without knowing how much flame you are getting right now it is difficult to compare to what you might expect to get from the best logs on the market today. Can you possibly take some pictures of your gas logs both on and off so I can see what we are up against?

I will say that often times people buy logs that are simply too large for the fireplace. The larger the log set, the lower the flame is...which is just the nature of the beast. The reason being that there are building code restrictions on the amount of gas a burner can use, so the wider the burner is, the less height the flame can be. You might find that switching to a 24" gas log will produce the flame you desire without compromising the appearance in your fireplace. There are some 24" sets that are rather massive and may look better proportioned in your fireplace than the 30" set you have.

So if you can email me some pictures, I will be able to give you more pertinent advice. I would also like the following measurements of your fireplace:

Front Opening Width:
Front Opening Height:
Back Width:
Depth front to back:

Email pictures and info to: gregt@hansenwholesale.com





76.
See This Item
#9259 Posted: 12/31/2011 10:08:31 AM | View page where question was posted

QUESTION:
Hi, We moved to a house in the ATL area w/Marco model 7928626 (solid wood fuel only). Dimensions are 30" Front X 15" Depth X 25" Rear width. Gas logs were already installed. We get major soot when lighting so we called out a local sweep. The sweep cleaned/inspected the chimney and quoted new charred oak logs for $821 (not sure if incl burner). Reading your site it looks like our soot problem may be related to having a gas starter which he never mentioned. What kind of setup can we get?

ANSWER:
Can you email me some pictures of your fireplace? Show me the entire fireplace as well as some shots of what you have inside. I'm sure I will be able to give you a second opinion as well as save you some money on the log set. Email pictures to: gregt@hansenwholesale.com





77. General Question #9257 Posted: 12/31/2011 9:59:53 AM | View page where question was posted

QUESTION:
My Peterson gas logs are about 4 yrs old. The remote worked fine for two years but now does not. What could the problem be? Could it be the battery and can that be replaced?

ANSWER:
It is most likely the batteries. There is a battery in both the transmitter and the receiver. You should be able to find the battery easily. Replace both batteries, and if it does not solve your problem then email me directly and I'll help you get in touch with someone who can troubleshoot your burner.





78. General Question #9254 Posted: 12/31/2011 9:29:27 AM | View page where question was posted

QUESTION:
I have a gas fireplace with on pilot valve is this legle in California or should I install a pilot failsafe valve?

ANSWER:
Can you please restate your question...it does not make sense to me. Also, can you email me a picture of your fireplace and gas logs? That might help explain what you are trying to ask. Email pictures to: gregt@hansenwholesale.com





79. General Question #9252 Posted: 12/31/2011 9:20:24 AM | View page where question was posted

QUESTION:
Thanks to this web page I have discovered that my daughter's gas burning vented fireplace is actually a former woodburning fireplace with a cast iron log starter. We are going to return to the proper woodburning use of the fireplace, utilizing use of the log starter. The gas line for the log starter enters the fireplace burning chamber through the clean out hole in the bottom of the fireplace. Can steel or copper gas line handle wood fire heat?

ANSWER:
I would recommend steel pipe over copper for this application since it is the standard used for plumbing gas to a fireplace and can handle more heat. However, you need to check with your local building department to see if they allow running the gas line up through the clean out door because is often not permitted.





80. General Question #9249 Posted: 12/31/2011 9:07:09 AM | View page where question was posted

QUESTION:
Are these logs good for a handicapped person? I am looking for a set of logs with a remote control that will work everything not just the flame. It will turn the pilot on and off and re-light it as well if the pilot is out. Main question is if the system is off completely, can you turn them on and off with a remote? Thanks.

ANSWER:
The only type of system that will turn the pilot on and off is one that has "Electronic Ignition". The electronic ignition systems come with a remote control that turns the logs on and off, but cannot adjust the flame height. When the unit is off, the pilot is off. When you turn it on, the pilot comes on and then lights the logs. Electronic ignition is available for almost all of our log sets and you will see it as an option in the dropdown menu for each gas log product detail page. Here is a link that shows only Gas Logs with Electronic Ignition.

My suggestion would be to call and talk to one of our gas log experts who will be happy to help you choose the best log set for your fireplace while you are on the phone looking at our site.





81. General Question #9248 Posted: 12/31/2011 8:58:22 AM | View page where question was posted

QUESTION:
How long can I expect my vented logs to burn ( charred majestic oak-36") on 25 gall of propane?

ANSWER:
A standard G4 or G45 burner uses 120000 BTU/hour on the highest setting which will use the following:

5.45 Pounds/hr
1.31 Gallons/hr
So a 25 gallon tank would last: 25 gallons divided by 1.31 gallons/hr = 19.08 hrs

The actual amount of time your tank will last can be much longer if you do not burn the logs on the fullest flame. Keep in mind that it is recommended that you do not let the propane level fall below 75% in your tank, otherwise the logs can start to burn dirty. Here is a link to a page on our website where you can actually Calculate the Amount of Gas a Gas Log Uses based on the BTUs of the burner.





82. General Question #9247 Posted: 12/31/2011 8:44:14 AM | View page where question was posted

QUESTION:
We have; firebox Majestic MR42 with flue. No blower, no heat circulation. Box front W 42" Back 23" Depth 20" all ID measurements. Logs are gas Real-Fyre, Golden Oak. Burner is Real Fyre G6-24. Gas inlet enters on right front side. I want to close the flue off; Buy a ventless burner, I think G46 Advantage with Adjustable flame remote, I think APK15. Is this workable? What is the cost? I assume this would provide copious amounts of heat.

ANSWER:
If you wish to burn gas los with the damper closed, you just purchase "Vent-Free" (ventless) gas logs. Otherwise you can asphixiate yourself. The G46 burner is a "Vented" burner system, so you cannot burn it with the damper closed. You cannot use your existing Golden Oak logs with a new ventless burner either. Every ventless burner system has its own logs that are designed specifically for it because how the flames go around the logs is an important factor in making a ventless log set burn cleanly. Please use this link to explore our Vent-Free Gas Logs and then give us a call so we can help you choose the best log set for your needs.

FYI: The actual front width measurment for a Majestic MR42 would not be 42". You need to make the measurment between the side walls of the fireplace at the widest useable area, not the width of the opening between the black metal facing. You will most likely find it to measure approximately 34" to 36" rather than 42". This is critical in order to get the correct size logs so they are safe and do not overheat themselves and burn out. Use this link to read How to measure for gas logs where you will find an illustration showing what I am describing for prefabricated fireplaces.





83.
See This Item
#9246 Posted: 12/27/2011 4:20:44 PM | View page where question was posted

QUESTION:
what is the height of your HSG46-24-17 log system

ANSWER:
There is no specific height for the Peterson Ripped Split Oak gas logs. Since the logs are individual pieces, the height is determined by how you stack them. I could be anywhere from 12" to 18" from the bottom to the top-most edge of the highest log. Is there some sort of height constraint with your fireplace? Email me some pictures along with your fireplace dimensions and I will be happy to help you further. I will need the Front opening width and height as well as the back width and overall depth.





84. General Question #9245 Posted: 12/23/2011 1:50:03 PM | View page where question was posted

QUESTION:
I have a wood burning fireplace sgas pipe coming up in the middle of the fireplace for a wood log starter. I want to convert it to gas logs, but with the gas pipe coming up in the middle of the fireplace what is the best way to hook up a gas log system without moving the gas pipe? Most of the gas logs seem to come with a pan the lays flat in the bottom of the fireplace for the gas burners with a gas hookup on the side of the pan. I can do this because of the pipe coming up the middle.

ANSWER:
Over 15 years ago, before I started developing this website, I was a gas log installer and ran into this on many occasions...and came up with these solutions:

In most cases, the burner pan can simply be positioned directly in front of the gas pipe, which is the typical normal position anyway (with the backside of the burner just about in the middle of the fireplace). If the gas line is slightly forward from center or the fireplace is not deep enough to allow the burner to sit in front of the gas line, you can usually overcome the issue by building up the floor of the fireplace with some bricks (I always kept a few in my truck). Simply place the bricks loosely around the gas pipe with enough of them to allow the burner and grate to sit on top of them. Connect the burner to the gas line with the brass elbow (supplied with the log set) pointing towards the side of the fireplace. In cases where the pipe is projecting too high for this to work effectively, you may need to cut it down and rethread it. Once the burner and grate are in place on top of the bricks, you can cover them up with sand and then put a layer of black lava granules over the sand to make it look sharp.

If you email me some pictures and include the front width, back width and depth of the fireplace as well as the distance from the back of the fireplace to the front of the gas pipe, I will be able to help you out even more. Email pictures and info to: gregt@hansenwholesale.com





85. General Question #9244 Posted: 12/22/2011 3:36:37 PM | View page where question was posted

QUESTION:
I have a Peterson model MVFT24NL that did not have installation instructions. Can I get these on line or could I have some emailed to me? Thanks

ANSWER:
MVFT24NL is not the model number of a Peterson gas log. It is a model number from a gas log sold at Home Depot (which we do not recommend or support). Can you email me some pictures of the logs and burner system so I can verify if they are in fact Peterson logs?

Also, what is it you need to know about the installation. I am guessing you did not purchase the log set new and you are trying to install them...am I correct? If you can give me more details, I may be of more help. Email pictures to: gregt@hansenwholesale.com





86. General Question #9243 Posted: 12/22/2011 3:29:10 PM | View page where question was posted

QUESTION:
Can I burn wood on my gas fireplace? I do not have any logs in there just the log lighter with air mixture. Please advise.

ANSWER:
If you have a gas fireplace, you cannot burn wood in it. But, from the brief description you gave of your fireplace, it sounds like you have a wood burning fireplace with a log lighter in it, not a gas fireplace. Log lighters are used to start a real wood fire using the gas. However, I cannot be certain that this is what you have. Can you email me some pictures so I can make the determination?

mail pictures to: gregt@hansenwholesale.com
Read more about log lighters here!

FYI: Even if we determine that you have a wood burning fireplace, you should have a chimney sweep come out and inspect it before you burn anything in it. Use this link to Locate a Chimney Sweep In Your Area.





87. General Question #9242 Posted: 12/22/2011 3:09:46 PM | View page where question was posted

QUESTION:
I have a 4" round metal flu chimney. I assume a gas log cannot be used.

ANSWER:
You are correct, you cannot install a gas log into a gas fireplace that has a 4" vent. You need a real wood burning fireplace in order to use a gas log. What you have is a gas fireplace, which comes with its own proprietary burner and logs. These cannot be changed out or modified in any way without creating a safety hazard.





88. General Question #9241 Posted: 12/22/2011 3:05:10 PM | View page where question was posted

QUESTION:
I have been told that there is a good amount of creosote buildup in my chimney. Could I get a Natural gas log set and directly vent it through the back of the house?

ANSWER:
No, you cannot vent a gas log set directly out the back of your house if you want to install it into your existing fireplace. However, you may be able to use a Vent Free Gas Log and operate it with your damper closed (assuming you have a damper). My suggestion is to have your chimney cleaned so the creosote is no longer an issue. If you email me some pictures of your fireplace, I may be able to offer more insight. Email pictures to: gregt@hansenwholesale.com





89. General Question #9240 Posted: 12/22/2011 3:01:37 PM | View page where question was posted

QUESTION:
I recently purchased a CHRROG46-30-01P. I installed the burner and grate without the logs granules or embers. In testing the operation the igniter works well and after about 5-10 sec the pilot comes on the gas valve opens BUT the burner does not light imediatly it takes about 20 sec. The gas is lying low a foot in front of the unit and goes off with an eciting "woosh" and then looks great. Is this common for a naked burner. Will it work OK when I load the logs and granuals. If not what is prob.

ANSWER:
I am not surprised that you have experienced this issue without having added the sand and embers. The sand acts as a filter that slows down the movement of the gas and gives it the proper air to fuel mixture necessary to operate the gas log. Without the sand in place, the gas is probably being dispersed too quickly as well as being diluted by air. It will not ignite until there is enough concentration of gas around the igniter. Please add the sand and embers as per the installation manual and then try it again. If the problem persists, let me know.





90. General Question #9239 Posted: 12/22/2011 2:53:40 PM | View page where question was posted

QUESTION:
From what I read above, I dont think I can install ventless gas logs in our home - but want to ask to be sure. We have a 1931 built home with a gas stove in the fireplace.....it looks like gas logs but it really a natural gas stove. It does not put out much heat and the logs are not very realistic. The rest of the fireplace looks like masonary brick and there is a chimney that goes all the way through the attic - but the fireplace is definately not ment for wood - it is very shallow. thx

ANSWER:
You cannot install gas logs into a wood or gas stove. Gas stoves come with their own proprietary burner systems, which you cannot modify. You cannot install gas logs into a wood burning stove in almost any case. It is possible that what you have is a gas insert which has been installed into a wood burning fireplace. If that is the case, you may be able to remove the insert and install a gas log. Email me some pictures of your fireplace including one of the actual chimney termination outside and I may be able to offer more input. Email pictures to: gregt@hansenwholesale.com





91. General Question #9238 Posted: 12/22/2011 2:47:14 PM | View page where question was posted

QUESTION:
I have I belive a ventless odessa gas log and a fit remote- the remote will not work- control temp- flame height - cannot find my manual

ANSWER:
Odessa (Desa) is not a brand that we sell, recommend or provide support for. Please contact the manufacturer or the place where you purchased your log set for help with their products.





92. General Question #9237 Posted: 12/22/2011 2:44:39 PM | View page where question was posted

QUESTION:
can I order just the glowing embers? If so what is the total price and how do I order them? Thank You

ANSWER:
There are 2 types of glowing embers. Here are the links to them:

R.H. Peterson EM-1S Super Embers (the best)
R. H. Peterson EM-1 Ember Glow





93. General Question #9236 Posted: 12/22/2011 2:37:46 PM | View page where question was posted

QUESTION:
We have a gas log fireplace along on the north wall of our home. There is no chimney but a large round vent to the outside. It would ignite but go out after a short time or when there would be a large gust of wind. After several maintenance calls from a local "fireplace company" to check everything, they convinced me to replace the entire valve system. So, after a thousand dollars of work, it still does not stay lit and the company cannot fix it. I do not know the brand. Can you help?

ANSWER:
What you own is called a direct vent fireplace, which is not something that we sell, so I do not have the time to allocate to helping you trouble shoot the problem. I suggest you find the brand name and model of the fireplace and then contact the manufacturer to go over your situation. The info you need will be on a label somewhere inside the fireplace, usually on the floor of the firebox underneath the burner system. You can usually access this area by removing or folding down the bottom grill.





94. General Question #9235 Posted: 12/22/2011 2:31:26 PM | View page where question was posted

QUESTION:
Can ventless logs be installed where vented logs are currently installed for more heat ?

ANSWER:
Ventless logs have limitations on the type of fireplaces they can be installed in. If it is a masonry fireplace, the answer is most likely yes. If it is a prefabricated fireplace, you must refer to the owners manual or consult with the fireplace manufacturer to determine of ventless logs are approved for the model of fireplace you own.

There are also limitations based on building codes in your city. For example, ventless logs are not allowed in the entire state of California and in portions of Texas.

Can you email me some pictures of your fireplace? If so, I may be able to give you more direct answers. Also, let me know the city and state in which you live. Email to: gregt@hansenwholesale.com





95. General Question #9234 Posted: 12/22/2011 1:01:05 PM | View page where question was posted

QUESTION:
my fireplace (wood burning masonry) I want to convert to real fyre glass burner but fireplace is built into the chimney.How can natural gas line be installed?

ANSWER:
If you do not have a gas line currently installed into your fireplace, you need to contact a plumber to run the line. This can be an easy or difficult job depending on how far the gas line needs to be run and the accessibility of the fireplace. Be sure you find a plumber who is familiar with running a gas line to a masonry fireplace, otherwise you may end up spending more than necessary. I cannot give you any idea what a normal cost would be since every job is different. I suggest you get several quotes.





96. General Question #9230 Posted: 12/15/2011 5:04:49 PM | View page where question was posted

QUESTION:
I have a Valor 739 gas insert with radiant het. I would like to take the logs out and put in the fire glass. Can this be done and if so what would the cost be for the conversion?

ANSWER:
The type of fireplace insert that you own is a complete gas fireplace unit. This type of insert comes with its own proprietary burner system and logs and you cannot modify it or change it out for any other log set or gas burning system other than options supplied by the manufacturer. Valor does not offer any method of burning glass in this insert. The glass fires that we sell are made to be installed in wood burning fireplaces that have gas piped to them. They cannot be used in a gas fireplace insert. If you wish to have one of our beautiful glass fires, you will need to remove the Valor insert from your fireplace and then install the glass and gas burner systems that we carry.

Can you email me some pictures of your fireplace? I may be able to offer a little more insight once I see the actual application. Email your pictures to: gregt@hansenwholesale.com





97. General Question #9226 Posted: 12/15/2011 2:36:39 PM | View page where question was posted

QUESTION:
I inherited a gas log system with a "U shaped" burner. It does npt whistle- imakes a roaring noise if the gas volume is turned up to a large flame. I the burner assy may be home made or old. can I just drill more small burner holes in it to solve the problem?

ANSWER:
I cannot recommend that you drill holes into an existing gas log burner system. Certainly the manufacturer would tell you that it would void the warranty and likely cause a potential hazard of some sort, since it is no longer designed the way they tested it for performance. If it was home-made, I certainly must suggest that you do not use it since it has not been deemed safe by any standard. If you can email me some pictures of your fireplace and the burner, I will be happy to make some suggestions. Email pictures to: gregt@hansenwholesale.com





98. General Question #9225 Posted: 12/15/2011 2:33:20 PM | View page where question was posted

QUESTION:
I have a basic remote gas log now, but it does not work. What si a problem? Manually we can light, but we try to use a remote control and push the button "on", but sound like switch on can be heard, but there is no respoonse to the fire place. We purchased the house recently and we use it by ourselves first time.

ANSWER:
There are too many different brands and models of remote gas logs on the market for me to offer any help without knowing what you have. Can you email me some pictures of your fireplace as wall as one of the remote control so I can see if I can identify it? Email pictures to: gregt@hansenwholesale.com





99. General Question #9218 Posted: 12/2/2011 1:08:33 PM | View page where question was posted

QUESTION:
Can I leave my vented gas log burning for long periods of time - 24 hours plus? Is there any thing that would cause a gas fireplace to "over heat"? We had an extended power outage and I wondered about burning the fireplace for that long of time.

ANSWER:
There may be no issue with leaving your gas logs on for extended periods of time if you have a wood burning fireplace with a Peterson gas log in it. But I cannot say for sure without knowing the type of fireplace and gas log you actually have. Can you email me some pictures of your fireplace? If so, email them to: gregt@hansenwholesale.com and I will try to give you more direct advice.





100. General Question #9217 Posted: 12/2/2011 1:05:12 PM | View page where question was posted

QUESTION:
Can I replace my single line burner with a new two or three burner providing front , more realistic flame? Please recommend burner to order for 24" logs.

ANSWER:
It sounds to me like what you have is not a gas log burner, but a log lighter. Log lighters are a single tube with holes in it that is designed to use your gas to start a real wood fire. If this is what you have, then we can certainly hook you up with a real gas log burner system that will give you a much more natural and enjoyable looking gas fire. For more information about log lighters, please visit this page on our site: Gas Fireplace Log Lighters

If you can email me some pictures of your fireplace, I will be able to confirm what you have and/or offer other suggestions. Email: gregt@hansenwholesale.com





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