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General Reviews and Questions: Page 2 of 60
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101. #9427 Posted: 1/22/2014 1:01:25 PM | View page where question was posted

QUESTION:
I want to buy 5 ceiling fans and I would like to pay by a wire transfer.Can I use it?

ANSWER:
Yes, we do accept wire transfers. If you are outside the USA, please call our direct phone number at: 1-562-594-1249 and we will be happy to take care of you.






Emerson
CF955
102. #9426 Posted: 1/22/2014 1:00:11 PM | View page where question was posted

QUESTION:
Can this be ordered with flat silver blades

ANSWER:
Unfortunately Emerson does not make any blade options for their Midway Eco ceiling fan, so the answer is no, it cannot be ordered with flat silver blades.





103. #9425 Posted: 1/22/2014 12:58:49 PM | View page where question was posted

QUESTION:
light blinks at a steady pace when turned in. bulbs o.k.,current appears to be coming through, fan operates fine Help?

ANSWER:
Due to federal regulations, ceiling fan lights are now required to have some type of limiting device that does not allow you to use more than 190 watts total for most ceiling fan light fixtures. It is often these devices on the verge of failure that causes the lights to flicker. Ceiling fan manufacturers are in the process of trying to find better devices to meet this requirement, but unfortunately problems still exist. I suggest you contact Hunter Fan Company directly to resolve your issue. Click here for the contact info page at the Hunter Fan Company website.





104. #9424 Posted: 1/22/2014 12:55:13 PM | View page where question was posted

QUESTION:
I have an Emerson fan in my family room. One blade is bwarped and the fan runs out of balance. Can i purchase another blade and how do I do it?

ANSWER:
If Emerson still makes blades for your ceiling fan, we can get them for you. You will need to give us the model number which is located on the top of the motor. Just give us a call at: 1-800-201-1193 with the model number or email that info along with some pictures of your fan to: gregt@hansenwholesale.com





105. #9423 Posted: 1/20/2014 1:30:13 AM | View page where question was posted

QUESTION:
Do you make larger blades for my original 42" fans? We have four original fans and would like to increase the blades to 52"

ANSWER:
The 42" Hunter Original ceiling fans have a small motor that is not designed to accommodate larger blades, so they are not available. The motor inside the 42" Hunter Original is much smaller than the motor used inside the 52" Hunter Original fans and cannot handle the torque that the larger blades require. Larger blades add additional load on the motor causing it to overheat and operate at a lower RPM, which would result in less efficiency and airflow, and would eventually burn out the motor. If you really need larger blades, I suggest you consider replacing your fans with 52" Hunter Original fans, which have a substantially more powerful motor that is capable of moving about twice as much air as the 42" fans. You can find them on our site here: < a href="/ceilingfans/hunter/model.asp?ProdNo=23856" title="Hunter Original Fans">





106. #9422 Posted: 1/9/2014 12:41:21 AM | View page where question was posted

QUESTION:
I have a set of gas logs in my house. They are after market logs. We want to make sure they are safe to use. House do I tell the difference between vented & ventless.

ANSWER:
If you can email me some pictures of your fireplace and gas logs, I may be able to identify them. Email your fireplace pictures to: gregt@hansenwholesale.com





107. #9421 Posted: 1/9/2014 12:40:41 AM | View page where question was posted

QUESTION:
my natural ventless gas logs are putting out a smell that smells like a karosene heater fumes. we have had these logs for 16 years

ANSWER:
Have they always smelled? If they operated without smelling for 16 years and this is something new, you need to stop using them immediately and have them serviced or replaced. For help locating a professional to service your gas logs, use this link: Who Installs Gas Logs. If you can email me some pictures of your fireplace and gas logs, I may be able to offer additional input.





108. #9420 Posted: 1/9/2014 12:29:08 AM | View page where question was posted

QUESTION:
Can I use ventless logs with my Heatilator EC39 fireplace?

ANSWER:
The Heatilator EC series fireplaces are NOT approved for use with ventless gas logs. They can only use vented gas logs that have a safety pilot or electronic ignition. Matchlight vented gas log burner systems are also not approved. This can be verified on page 19 of the installation manual located here: Heatilator EC36 - EC39 - EC42 Owners Installation Manual (.pdf)





109. #9419 Posted: 1/7/2014 12:38:21 PM | View page where question was posted

QUESTION:
Not sure how long the existing gas logs have been with this house. In general, what is the life span of a set of these logs. Every winter, I seem to have allergy issues when we burn the logs for long periods of time. Also, wondering if we could maximize the heat output without building a larger fireplace.

ANSWER:
The life span of gas logs depends on the brand and model. Lower quality brands may be problematic from the get-go while higher quality brands like the R. H. Peterson gas logs we sell will last a lifetime...with some maintenance. If operating your gas logs is causing allergy issues, I suspect that you are burning ventless gas logs, which often affect people who are sensitive to them. Without knowing what brand and model of logs you have, this is just a guess. If you can email me some pictures of your fireplace and gas logs both off and burning I may be able to offer you more direct advice. Also, if you can find a label that has the brand and model number that would be beneficial. Email this info to: gregt@hansenwholesale.com





110. #9418 Posted: 1/7/2014 12:26:59 PM | View page where question was posted

QUESTION:
My model G9-20 recently started cutting off (with an audible click) after burning for a while, maybe an hour or so. Today, it did that, and now the pilot will not even stay lit. What gives? Thanks

ANSWER:
There are several reasons why this might occur, which are too detailed to answer in this forum. If you purchased your gas logs from us, please give us a call and we will be happy to help you get your gas logs up and running again. Otherwise, here is a link to the owners manual where you can refer to the trouble shooting section: RD9G9 Owners Manual. You can also use this link to locate a professional who can service your gas logs.





111. #9417 Posted: 1/7/2014 9:11:48 AM | View page where question was posted

QUESTION:
What can you do if you have vent free logs and simply cannot live with the odor? Replace your ventless log set with a vented one designed to be burned with the damper fully open. We dislike the smell of our ventless log set. When you suggest replacing the ventless logset with vented, do we need to open the damper or leave it closed as it is now?

ANSWER:
Vented logs create less odor because they must be burned with the damper open so the exhaust goes up the chimney. So yes, we are suggesting you replace the entire burner and logs with a vented gas log, which you must burn with the damper open. You will not get the heat you would from your ventless gas logs, but you will not get the horrible smell and the fire will look much more realistic with a vented log set.






Fanimation
FA-CWRL4WH
112. #9416 Posted: 1/7/2014 9:09:04 AM | View page where question was posted

QUESTION:
Will this control all types of ceiling fans? How does the dimming operation work? What is meant by "dimmer must be turned off"?

ANSWER:
This wall control is for use with compatible Fanimation fans. Although it will work with some other brands of ceiling fans, it is not warranted for such use nor can we guarantee it will work. Unfortunately, we cannot accept returns for controls like this that have been installed because they cannot be resold. So it would be a buy and try at your own risk situation. We highly recommend that you search for controls that are made or supplied by the manufacturer of your ceiling fan and that are stated as compatible with your particular model. Otherwise, you will run the same risk with any control you buy that is not made by your fan manufacturer.






Casablanca
99072
113. #9415 Posted: 1/7/2014 9:00:30 AM | View page where question was posted

QUESTION:
What are the dimensions? Specifically, what is the diameter of the lip? I have a no-name, generic ceiling fan with 3 turn screws to catch a globe that is 9 and 3-eigths diameter with max 9 and a half, 9 and 3-quarters max. Will this item (99072) fit our ceiling fan?

ANSWER:
This glass shade is designed specifically to fit the low profile fixtures from Casablanca. It will not fit any other fixture...unless by some very odd chance. The fixture you have on your fan is likely designed in a similar manner, meaning that the glass it uses is very specific to the fixture. You are most likely going to need to find the brand and model number of the fixture and then find the glass options that are mode for that fixture...if there are any. If the fan was purchased from a home center or mass merchant, there usually are not such options and you may need to replace the entire fixture and glass if the fixture is removable from the fan. If you email me some pictures of your fan and fixture I may be able to offer you more advice in this regard. Email pictures to: gregt@hansenwholesale.com





114. #9414 Posted: 1/6/2014 12:23:18 AM | View page where question was posted

QUESTION:
Hi im getting tired of carrying in wood to burn in my fire place, and am looking to convert it right now i have a gas start and wonder what i need to do to convert it to a natural looking fireplace but with just gas. the gas ignitor is a long tube about 12" long with many holes in it (natural gas) can you advise me what i need to make it all gas burning? do i need the glass or sand? stuff to disipitate the gas under the fake logs?

ANSWER:
Converting your fireplace into a gas fireplace is quite simple since you already have a gas line. The gas igniter you have is called a log lighter and is used to start real wood instead of using kindling. To install a gas log, you simply remove the log lighter leaving the gas stub that comes into the fireplace. Any of our gas log kits will include everything you need to hook it up to your gas line once you remove the log lighter. The vented gas logs we sell will look the most realistic. They all include a burner system with a connector tube and fittings to connect to your gas line. They also include a bag of sand and glowing embers, which cover the burner and create a realistic looking bed of glowing embers. A grate that is the correct size and height for the logs you choose is also included. Please feel free to give us a call so one of our Gas Log Consultants can answer any further questions you have as well as help you choose the best burner and log setup for your fireplace.





115. #9413 Posted: 1/1/2014 11:01:48 AM | View page where question was posted

QUESTION:
We purchased a condo with a vented natural gas fireplace. We left the doors open on it and noticed within 1 hr. that we had black smut on front of fireplace and on the ceiling. Should we close the doors during use? How do I clean the soot from brick and firelogs also?

ANSWER:
Generally, if the fireplace has doors that can open and close, then you must leave them open when using the fireplace, but this may depend on the brand and model of the fireplace. Can you email me some pictures of the firepalce so I can see what you have? Also, there is a label somewhere that has the brand and model number...sometimes located underneath the fireplace behind the bottom grill (if there is one). If there is a bottom grill, you should be able to open it to access the burner. This is where the label ususally found on a gas fireplace...although it may be elsewhere. Email pictures to: gregt@hansenwholesale.com (others reading this may do the same if you have similar questions).






Emerson
CF788-72
116. #9412 Posted: 1/1/2014 10:58:00 AM | View page where question was posted

QUESTION:
Happy New Year! We are looking to improve lighting and circulation in a large open living space with an asymmetric cathedral ceiling. We interested in the Emerson Carrera Eco in pewter and wondered what you recommend for blade size and the lighting option that would provide the most light. With new restrictions on the wattage for lighting sold with a ceiling fan, in order to maximize is it better to purchase a universal lighting kit? Are ones available that will match the finish?

ANSWER:
The Emerson Carrera Eco is an excellent choice for large rooms. If the room is more than 15 x 15 I would use the 72" blades. If it is more than 15 x 20 I would use two 60" fans. Choose the 4-light fixture model F450 (F450AP if you choose the AP finish fan). It comes with 4-13 watt medium base CFL bulbs but you can replace them with 60 watt incandescent bulbs (if you can find them) to get maximum light, or higher wattage CFLs. This will give you the most light you can get from a ceiling fan under the new standards. Here is a link back to the fan with the blades you already selected and the F450AB fixture that I recommend. You will need to click on the orange "Glass" button to choose the glass shades for the fixture: 72" Emerson Carrera Grande Eco with 4-lights





117. #9411 Posted: 12/30/2013 10:26:57 AM | View page where question was posted

QUESTION:
The tag in our fire place top line says Dallas, second line says National Fireplace Division, NO 986318, model NF 36, date of manufacture 3-87, the house was not built until 1997, fireplace has never been used. Trying to figure out what kind of gas logs we can use. Your cite has been most helpful. I am glad we did not go to lowes or home depot and buy logs before finding this site. Your help will be appreciated and hope your sale is still on when we figure this thing out. Thanks Roger Dav

ANSWER:
If you can email me some pictures of your fireplace as well as a closeup of the label, I may be able to help you determine what gas logs are safe. Please include the inside dimensions as well (Front Width, Back Width and Depth). Email pictures to: gregt@hansenwholesale.com





118. #9410 Posted: 12/30/2013 10:21:00 AM | View page where question was posted

QUESTION:
What type of light fixture will this fan include?

ANSWER:
This first edition of Minka Aire Pancake ceiling fan does not have a light fixture and is not designed to accommodate one. Minka Aire is considering producing a second version that includes a LED light in 2015, but that decision is yet to be made.





119. #9409 Posted: 12/30/2013 10:10:27 AM | View page where question was posted

QUESTION:
Hello, for a ceiling fan what is a good CFM airflow number to look for? For example, is 5609 CFM a good number or should I look for something higher?

ANSWER:
The amount of CFM that is ideal will depend on the size of the room. For average rooms we recommend 6,000 to 7,000 CFM. Small rooms can get away with 5,500. Large rooms with a single fan should have a fan with over 7,000 CFM or may require 2 fans. Read more about: Who Makes The Best Ceiling Fans.






Minka Aire
F844
120. #9408 Posted: 12/27/2013 11:05:07 AM | View page where question was posted

QUESTION:
I am interested in the Minka Aire Light Wave Ceiling Fan Model F844-SL. What type of base does the LED light use? How many lumens is the included bulb?

ANSWER:
There is no particular base for the LED light fixture...it is an LED array that is proprietary to the fan. This is how most ceiling fans and lighting fixtures with LED lights are being manufactured. The actual lumins has not yet been published by the manufacturer. I recently spoke to one of the executives at Minka Aire about this awesome new fan, he said it is equivalent to 120 watts of incandescent light.






Minka Aire
F518
121. #9407 Posted: 12/27/2013 10:46:11 AM | View page where question was posted

QUESTION:
Can I replace 44 inch blades for my minka concept II hugger ceiling fan with 52 inch blades, or do I need to buy a whole new fan?

ANSWER:
The larger blades included with the 52" Concept ceiling fans will not work with the 44" version. The motor inside the 44" fan is smaller and is not designed to handle the torque of the larger blades, so it will eventually burn out the motor if the larger blades were used. Also, the 44" fan motor would not be able to reach optimal RPM with 52" blades and would most likely move less air than with the 44" blades. Bottom line is, if you need the fan to be larger you will need to replace the entire fan.





122. #9406 Posted: 12/27/2013 10:42:10 AM | View page where question was posted

QUESTION:
I have a charred majestic oak 24 inch log set, with a G45-24-11 burner. The flue clip is installed. I have been using the fireplace with the flue fully opened. Is that the correct way to operate, or can it be operated with the flue closed as far as the clip will allow. Thanks.

ANSWER:
You should operate the gas logs with the damper fully open. This is clearly stated in the installation manual. The damper clamp should prevent the damper from fully closing which will allow gas to escape up the chimney in case there is a leak during non-operation. The sollution to minimizing the draft when the fireplace is not in use is to install glass doors on the fireplace. If you are interested in exploring this idea, please email me some pictures of your fireplace along with the measurements of the opening width and height. Email pictures to: gregt@hansenwholesale.com






Minka Aire
F518
123. #9405 Posted: 10/21/2013 8:30:16 AM | View page where question was posted

QUESTION:
If purchase fan, is it necessary to buy either RCS212 or WCS212 controls? There is only one switch on the wall to control fan. Without these optional extra controls, can I operate the light and fan separately? Thanks.

ANSWER:
The Minka Aire Concept fans come with a hand held remote control for operating the ceiling fan. Your switch on the wall provides power to the fan. So in order for the remote to work the switch simply needs to be in the on position. You do not need to purchase any additional controls to operate the fan as it comes. If you wish to operate the fan from your existing wall switch, you would purchase the WCS212 wall control which converts it into a wall operated remote with the same functions as the hand held remote that comes with the fan. You would not need any extra wiring for the WCS212 to work. With the wall control installed, you can use both the included RCS212 remote control and the WCS212 wall control to operate the fan.






Emerson
CF205
124. #9404 Posted: 10/7/2013 12:59:01 PM | View page where question was posted

QUESTION:
The comments list an optional near flush adapter. My ceiling is 104 inches. Please advise.

ANSWER:
The flush mount adapter is only recommended for ceilings that are lower than 8 feet. I would not suggest using it on your ceiling since it is over 8 feet high. When you use the flush mount adapter on any ceiling fan, it reduces the airflow of the fan because the blades get closer to the ceiling and the air cannot flow around them as freely as it does with a standard installation. Fans perform best when the blades are at least 12" from the ceiling.





125. #9403 Posted: 10/4/2013 2:18:21 PM | View page where question was posted

QUESTION:
I recently purchased a Peterson vented gas log. I know the screen door should never be closed on a burning gas log, but what about the screen. Can it or should it be closed when burning the log? Or can the screen be left open? Thank you.

ANSWER:
Gas logs cannot be burned with the glass doors closed, with the exception of the GF Series Gas Logs made by R. H. Peterson that are specifically designed to be operated behind closed doors. As far as a screen is concerned, gas log manufacturers always recommend that you burn the logs with a fireplace screen in front of them for safety and liability reasons. With that said, many people do not follow this recommendation and burn their gas logs without a screen. As a professional, I cannot recommend that you do so and certainly would suggest that you do not burn your gas logs without a screen if you have small children or animals in the house. If you choose to ignore this advice, make sure you are in the room watching the fire. It is not uncommon that small red hot fragments of the ceramic pop off the logs as they heat up and expand.





126. #9402 Posted: 10/4/2013 2:08:06 PM | View page where question was posted

QUESTION:
where would I get the WLP wet location plate for use on an outdoor pergola? Thanks!

ANSWER:
We have them available but they are not on our website at this time. Please give us a call and we will make sure you get the correct model for the fixture and fan that you desire.






Fanimation
FA-TW30LA
127. #9401 Posted: 10/4/2013 1:59:47 PM | View page where question was posted

QUESTION:
Will this this wall control (FA-TW30) work with and control the Avant Eco fan (CF921ORB) I recently purchased from your company?

ANSWER:
The Fanimation (FA-TW30) wall control will NOT work with the Emerson CF921ORB Avant Eco. The TW30 control is designed for specific Fanimation fans with DC motors. Fans with DC motors have highly sophisticated electronic components that require controls that are made specifically for the fan, so they are not interchangeable between brands. The correct wall control for the Emerson Avant Eco is the Emerson SR650 Wall Control.






Minka Aire
F519
128. #9400 Posted: 8/26/2013 2:08:59 AM | View page where question was posted

QUESTION:
If you get the dark walnut blades does he fan still come with the silver ones?

ANSWER:
Yes, the Minka Aire F519-PN fan comes with silver blades in the box. The dark walnut blades are an additional option that will ship in a separate box. So you will end up with 2 sets of blades.





129. #9399 Posted: 7/16/2013 7:07:52 PM | View page where question was posted

QUESTION:
My husband just purchased a Turn of the Century fan- Karlyn, model 355-0463. It is already installed but is too small and provides very little noticeable airflow. Can longer blades be used on this model?

ANSWER:
Unfortunately you cannot buy larger blades for the fan that you own. Even if you could, it would not move more air, it would likely move less and eventually burn out due to the overloaded stress larger blades put on the motor. The Turn of the Century fans are very low end ceiling fans and have small motors in them that simply cannot perform. Fans like this are sold at places like Menards where people expect to find low prices and are not aware of the huge differences there are between various brands and models of ceiling fans.

Although we do not sell or recommend Turn of the Century fans, I took a moment to look at the specifications for the fan you and it is only designed to produce a maximum of 2169 CFM of airflow (Cubic Feet per Minute). This is extremely low when it comes to ceiling fans where the average airflow is closer to 5,000 CFM, and what I consider a good fan, will produce more than 6,000 CFM. Fans that produce higher airflow have much larger more powerful motors...and yes, probably larger blade spans.

I would suggest you spend some time looking through our website because our first and foremost concern is that our customers are aware of the amount of airflow each of the fans we sell can be expected to produce. If you start looking through our fan search results, you cannot miss the performance graphs that tell you exactly what you can expect from each fan. If you click on one of the graphs, you can read details about what to look for in a ceiling fan and how to compare them.

The 2169 CFM that your fan produces is ridiculous and I always feel for those who shop at home centers and unknowingly end up with a fan that does not move air.






Minka Aire
F518
130. #9398 Posted: 7/16/2013 1:58:38 AM | View page where question was posted

QUESTION:
Hi. Does this fan include either a wall mout or hand held remote or not. please advise

ANSWER:
The Minka Aire Concept fans come with a hand held remote control in the box. You can add additional hand held remote transmitters (RCS212) or a wall control transmitter (WCS212) both of which are sold separately.






Hunter
2557
131. #9397 Posted: 7/13/2013 3:57:06 PM | View page where question was posted

QUESTION:
I am wondering if you still carry a Hunter Model # 21543 ceiling fan. Looking for a high CFM, white, 52" ceiling fan with a 4 light kit that will accept 60 watt bulbs. Please email me with info. Thanks, Lorna Bunting

ANSWER:
Hunter no longer manufactures model 21543 and the fan has not been available for quite some time. I highly recommend you consider the Casablanca Panama ceiling fan. The Panama is one of the best performing high quality ceiling fans ever made and has been the industry standard for nearly 20 years. The Panama is a customizable fan that does not come with blades or lights, so you choose them separately to design the fan to fit your needs. The 4-light fixture options are one of the few that still come with standard medium base sockets that can accept 60 incandescent bulbs, although they ship with CFLs. Most 4-light fixtures from other brands either use candelabra base bulbs or plug-in type CFLs (to meet government regulations).

Casablanca recently introduced a special tool on their website that allows you to customize your fan and see how it looks before you buy it. Here is a link to that tool. Any of the fans you see on that site will be equivalent to the Panama, which is one of the choices. When you are finished building your fan, click on the checkout button and it will put your selected options into our shopping cart where you can finalize your purchase. We also have a promotion that will give you a FREE Casablanca Remote Control worth $80.00 when you buy any of the Custom Casablanca fans.

Custom Casablanca Ceiling Fans

Here is a link to view the Casablanca Panama directly on our website where you can also select components individually but you cannot see how the completed fan will look, just the individual components:

Casablanca Panama.

BTW: The Hunter Studio Series ceiling fans are a lower end Hunter fan and they move only about half as much air as the Casablanca Panama...although the price is about half that of the Panama as well.





132. #9396 Posted: 7/13/2013 3:27:38 PM | View page where question was posted

QUESTION:
Dear reader, The fans from Casablanca are awesome and I would very much like to order two of these. I'm living in The Netherlands and my question is if it's possible to get them in 220V instead of 110V. When this is not possible I would like to know if a power converter can help. Your help is much appreciated and I would like to thank you in advance for your time an help. Cheers, Dave

ANSWER:
Unfortunately Casablanca does not make any of their fans for use with 220V applications. They are only made for export and are only for sale in the USA.






Minka Aire
F510
133. #9395 Posted: 7/13/2013 2:49:40 PM | View page where question was posted

QUESTION:
what is a three wire installation? I want to replace a ceiling light in my bathroom with a fan because I cannot install an exhaust venting one. Would this work? Or, do you have other suggestions?

ANSWER:
A 3 wire control requires 2 hot wires...meaning 2 separate power sources. It would be the same wiring required to have 2 separate switches in a wall. Unless the location for your fan was pre-wired in this manner (which is rarely the case), you will have to hire an electrician to run an additional hot wire to the fan. The best option is to purchase the wall control model WCS223 because it only requires a single hot wire, which is what most people already have.

The information we had on our website was not accurate and the optional WCS223 was not showing on our site. There is also a remote control option RCS223 which will work with the Spacesaver and does not require a wall control at all. If you have an existing light switch that supplies power to the fan you can just leave it in the on position and use the remote control. I have updated our website with this information...and thanks for asking your question since it brought this to my attention.

FYI: When Minka Aire came out with the Spacesaver fan I made it quite clear to their executives that it was a mistake to not simply include the WCS223 or RCS223 control since most people would have to pay an electrician to run an additional wire ( at a cost of anywhere from $150 to $300) to use the cheaper 2 wire control they opted to include. Their response was that they wanted to keep the price of the fan below $200, so they chose to include a much less expensive control. Bad decision in my opinion because the 3 wire control can rarely be used. Otherwise, the Spacesaver is a great little fan and a good value at just under $220.00 once you add the WCS223 control...much better than hiring an electrician to run extra wires!






Hunter
27182
134. #9394 Posted: 7/13/2013 2:24:02 PM | View page where question was posted

QUESTION:
Gentlemen, Do you sell the little knob on each control SEPARATELY?

ANSWER:
Sorry to say, Hunter does not stock or supply the little knobs separately to dealers (or consumers), so they just are not available.





135. #9393 Posted: 7/13/2013 2:17:06 PM | View page where question was posted

QUESTION:
I have a emerson Raphael ceiling fan CF2600WB I need to replace the lower globe (alabaster) 9" X 3.2 Emerson and Carol parts say it is no longer available ,,,, any suggestions ?

ANSWER:
I am sorry to report that Carol Appliance is the only source in the USA for the part you are looking for since they are the bona fide supplier of replacement parts for Emerson ceiling fans. If they say it is no longer available, that means that Emerson no longer manufactures the part and there are none in stock. This is not the type of part that any fan dealer would have in stock, and any fan dealer looking for the part would have to order it from Carol Appliance. Unfortunately, the glass shade was made specifically for your fan and there are no "universal" replacement globe that will fit. So I am sad to report that there is no remedy that I am aware of short of having a glass blower custom make a replacement…and I have no idea if that is even possible without actually having the original piece in tact to copy from.


(I included a picture of your fan so others reading this know what we are talking about)





136. #9392 Posted: 7/13/2013 1:59:28 PM | View page where question was posted

QUESTION:
I just received my minka aire concept fan. Which wall hard wired control module do I buy

ANSWER:
Control model WCS212 is the correct wall control for the Minka Aire Concept fans. Here is a link to purchase it on our site: Minka Aire Wall Control Model WCS212





137. #9391 Posted: 7/13/2013 1:56:23 PM | View page where question was posted

QUESTION:
I have a ceiling fan that is making noise from the bearings. The warranty card states the motor is guaranteed for 25 years. How do I go about getting another motor.

ANSWER:
In almost all cases, the motor inside a fan is not replaceable in the field, so manufacturers will either replace the entire fan, or require you to send the fan to them for repair...if in fact the warranty claim is valid. If you did not send in your warranty registration within a certain time after purchasing the fan, your warranty may not be valid. You will most likely need to contact the manufacturer directly to file a warranty claim. If you purchased your fan from us we will be happy to help you with your claim. What brand and model of fan is it that you own and where did you purchase it?





138. #9390 Posted: 7/6/2013 1:21:48 AM | View page where question was posted

QUESTION:
I have a question that is I think one of the most important to a prospective buyer and one that brought me to your site. Noise, it is not hard to measure this quality and it seems to me to be a serious omission for such a otherwise very thorough evaluation. Use the same rpm and pitch and record the sound level, or remove the blades and measure just the motor noise level. Both would be a valuable indication of relative noise for each fan. I am looking to purchase the quietest fan for my bedroom.

ANSWER:
Hello Vince, I personally have asked engineers from several of the top quality manufacturers if they have any testing data they can provide for noise levels and none have been willing to share it. Although some do in fact perform noise level tests on certain models as a quality control measure, it is already too expensive for manufacturers to perform the other mandatory tests that the EPA requires of them, so throwing a noise level test in is certainly not something manufacturers are inclined to do.

That being said, noise is an important part of the quality rating system we have developed where every fan on our website has been given a quality rating from 1 to 5. Fans we have rated 5 will run dead quiet because of the engineering of the product; they are precision made with components that are more substantial than lesser quality fans. Smooth quiet performance is the first criteria for any fan on our site that is rated 5. Durability and actual airflow are also major considerations. All of the things that cause noise are addressed by the manufacturers of these fans.

After being in the ceiling fan business for over 25 years, I believe that smooth quiet operation with lots of airflow is what people want most (or expect) from a ceiling fan even though looks is usually what people search for first. For this reason I have designed our website so that all of the search results are sorted by highest quality and then highest airflow (CFM) by default. So our website automatically shows you what you are looking for from the start without you really knowing it; The quietest fans that move the most air.

The bottom line is, look for fans that have a quality rating of 5 and an airflow rating over 6,000 CFM and you will be quite pleased. They are usually found on the first pages of any of our filtered results...if they exist.

Read more here: Who Makes The Best Ceiling Fans






Emerson
CF955
139. #9389 Posted: 7/6/2013 12:13:42 AM | View page where question was posted

QUESTION:
I have the midway Eco and love it. I would like to add the wall switch but am I able to do this now since its already installed? The switch we have has the 2 smaller ones (top and bottom) that were to control the fan and light but the installer said this Dan didn't hook up to that capability. So I wanted to remove this switch and put the Emerson wall switch in. Which one ad will this work as an afterthought?

ANSWER:
You can use the wall control model SW605. Use this link to find it on our site: Emerson SW605 Wall Control Transmitter.






Minka Aire
F519
140. #9388 Posted: 7/3/2013 11:13:51 AM | View page where question was posted

QUESTION:
Can you turn the light on and off with the fan running ? Also does it come with solor panels ? Thank you. John Mpls Minnesota

ANSWER:
Yes, you can control the lights regardless of whether the fan is on or off. Unfortunately, there are NO ceiling fans made by ANY of the major high quality fan manufacturers that come with solar panels...so no, this fan does not come with solar panels. There are a few fans on the market sold as solar powered fans, but they are all very low quality and low performance fans. Maybe this will change sometime in the near future, but not at this time.





141. #9387 Posted: 7/1/2013 1:53:04 AM | View page where question was posted

QUESTION:
Do you have any ceiling fans that can be used outdoors totally exposed to the weather?

ANSWER:
Certainly. Outdoor fans that can be exposed directly to rain and other elements are "Wet Rated". Here is a link to find them on our site: Wet Rated Outdoor Ceiling Fans






Emerson
CF788-60
142. #9386 Posted: 7/1/2013 1:50:52 AM | View page where question was posted

QUESTION:
We have 22 foot ceilings (timber-frame construction). We would like to drop the fan to about 14 foot height, implying an 8 foot extension (or 92 inches). Do you have larger extensions or couplers that allow us to build a larger extension?

ANSWER:
You can combine two 4 foot downrods together to get your 8 foot pole by adding a downrod coupler. The downrod coupler can be found by clicking on the orange "Accessories" button on the main product page for the Emerson Carrera Grande Eco. Also, when configuring your fan, we do not currently have a method of allowing you to select two dowrnods in your initial configuration, so you will need to select a single 4 foot downrod along with the downrod coupler then add that to your cart. Once the items are in your cart you can change the quantities.






Emerson
CF788-60
143. #9385 Posted: 7/1/2013 1:48:23 AM | View page where question was posted

QUESTION:
The Emerson Carrera Grande Eco 60 (DC Motor) Ceiling Fan seems to support an "up light". However, I don't see any. Do you have the up light available? Thanks, Ted

ANSWER:
The Emerson Carrera Grand Eco does NOT have an uplight or the capability of adding one. The control that comes with the fan also works with other fans that have this feature, but the Carrera Grande is not one of them.






Minka Aire
F888
144. #9384 Posted: 6/27/2013 3:02:16 AM | View page where question was posted

QUESTION:
The description says fan is wet rated, but the specifications say "UL listed for use indoors." Which is it?

ANSWER:
The Minka Aire Slipstream is rated for use in outdoor wet locations, which means it can be exposed directly to rain. It can also be used in outdoor covered areas or indoors as well.






Craftmade
K52
145. #9383 Posted: 6/25/2013 1:55:59 AM | View page where question was posted

QUESTION:
Can the Mona bay ceiling fans be flush mounted to the ceiling?

ANSWER:
The Kona Bay comes with a 2" and 6" downrod. There is no option for a flush mount, although if such an option did exist it would only be about 1" closer to the ceiling than if you use the 2" downrod that comes with the fan. With the 2" downrod the blades are only 10" from the ceiling. Keep in mind that the closer you get the blades to the ceiling the less air the fan will move. Anything less than 12" starts to cause restriction of the airflow around the blades so the fan will suffer in performance.






Emerson
CF955
146. #9382 Posted: 6/25/2013 1:45:45 AM | View page where question was posted

QUESTION:
Would a 2.5 downrod work with Emerson Midway Eco?

ANSWER:
Yes, the 2 1/2" downrod will work with the Emerson Midway Eco. However, we do not recommend using it unless your ceiling is within 2 inches less than 8 feet. If it is 8 to 9 feet high, stick with the standard downrod included with the fan for the best airflow performance and easiest installation. I have found that although the 2 1/2" downrod will work, it is a tight squeeze and some customers have complained that they had a difficult time performing the installation...but in the end were successful.






Minka Aire
F833
147. #9381 Posted: 6/24/2013 10:39:10 AM | View page where question was posted

QUESTION:
Would you tell me of what material the blades are made? thank you

ANSWER:
The blades for the Minka Aire Kewl fan are made of ABS Plastic. Using this material, the fan qualifies for residential installation on ceilings as low as 8 feet. Other similar fans have metal blades which cannot be installed on ceilings lower than 10 feet. It really is a Kewl fan!





148. #9380 Posted: 6/24/2013 2:59:25 AM | View page where question was posted

QUESTION:
How do I go about getting these fans replaced under the lifetime warranty. I bought 6 of these fans ( original hunter outdoor ceiling fan ) about 5 years ago for outside use under a huge porch. 3 of them have seized up. You can feel the vibration of the motor but they do not turn. That is why I bought such heavy duty expensive fans. So I would not have to ever replace them. I should be in the system. I bought them from Hansen wholesale.

ANSWER:
Hunter handles all warranty claims directly. You can find their contact info on their website using this link:
http://www.hunterfan.com/Support/Warranties/

FYI: It is quite unlikely that your fans need to be replaced. If your fans are installed in a damp location that is not exposed directly to rain, they should not have frozen up if you have kept them oiled. But you mist in fact oil any Cast Iron Hunter Original fan, or it will eventually freeze up. Do you check the oil every year or have you ever added oil? These fans are built so rugged that more often than not, if they have frozen up from lack of oil you can revive them by adding oil then turning them on and giving them a kick start by turning the blades manually. I have heard of this working many times over the years...and they keep running for many years to come. Try doing that with a car that freezes up for lack of oil. Here is a link to the Owners Manual for Hunter Outdoor Original Ceiling Fans if you need instructions on how to oil them.






Casablanca
PanamaWallControl
149. #9379 Posted: 6/22/2013 9:51:22 AM | View page where question was posted

QUESTION:
Are the Casablanca wine country rosewood blades outdoor rated?

ANSWER:
The Casablanca wine country rosewood blades are NOT rated for use outdoors. Thanks to your question, I have modified the blade options page to make it more clear which blades are "Indoor Only", "Outdoor Damp" or "Outdoor Wet" rated.





150. #9378 Posted: 6/15/2013 11:53:45 PM | View page where question was posted

QUESTION:
do all casablanca fans have floating blade mount that keeps fan from wobbling?

ANSWER:
Most Casablanca fans no longer have the floating blade mount (called a rubberized flywheel). Only older designed models that still use the XLP motors. You can find them on our website by searching for the word XLP. Here is a link that performs that exact search: Casablanca Fans with XLP Motors.

You can rest assured that Casablanca fans that do NOT have the XLP motor are also very well balanced since they use precision components and are one of the few manufacturers that actually pays individuals to weigh each blade and sort them into matching sets of the same weight. This is an additional step that requires manual labor and adds to the cost of their fans....another reason they are more expensive. Emerson and Fanimation also do this.

FYI: I personally have always liked the rubber flywheel fans, but the way things are going with the EPA and DOE regulations for ceiling fans, the motors that use this type of flywheel are too powerful and use too much energy for their taste. Casablanca is slowly phasing them out and only keeping them in a few of their legacy models until they are forced to redesign them. None of their new fans introduced this year will have XLP motors. We are currently fighting this legislation and the government just closed comments on it Yesterday. If you are curious, here is a link to the documentation for: 2013 DOE Proposed Regulations for Ceiling Fans & Ceiling Fan Light Kits.





151. #9377 Posted: 6/11/2013 10:01:05 AM | View page where question was posted

QUESTION:
I will like to know if you sell just the blades for a ceiling fan Casablanca Stealth 3268 in graphite Iwill need for 3 of them.

ANSWER:
Yes we do. They are model B32-68. They are sold only in pre-balanced sets of 5 and can be found here on our site: Casablanca B32-68 Graphite Stealth Blades.





152. #9376 Posted: 6/11/2013 9:49:51 AM | View page where question was posted

QUESTION:
If the fan motor is DC, then why does the item specification state that it uses 120v electricity? Thanks!

ANSWER:
These are not your typical DC motors. They are highly specialized motors using relatively new technology incorporating an electronic component that converts AC to DC. So they are in fact designed to be used in normal 120V household current and are NOT capable of being wired straight to DC current.

FYI: For those hoping these new DC ceiling fans can be hooked up to a low voltage or DC system run by solar power, I am sorry to report that they cannot. I have asked ceiling fan manufacturers why they are not making a true DC alternative for this purpose and the response is that consumer demand is still too low at this time. I have suggested they make a switch that can allow the use of these fans in both AC and DC systems, but my suggestion has of yet fallen on deaf ears.






Emerson
CF550
153. #9375 Posted: 6/1/2013 2:30:40 PM | View page where question was posted

QUESTION:
Hello. I'm interested in purchasing Emerson Luxe Eco Ceiling Fan Model CF550WABS. It comes with a wall remote control. I am a renter and I didn't want to put holes in the wall. Is there another remote that works with this fan that you could recommend?

ANSWER:
Add the EM-SR600 remote control transmitter to your fan if you prefer not to use the included wall control. For those who wish to have both a wall control and remote control it will work that way as well. You can add it to your order by clicking on the orange "Controls" button located just beneath the main picture of the fan near the top of the product details page...or just give us a call and we will make sure you get everything you need for your application.






Minka Aire
F563SP
154. #9374 Posted: 3/4/2013 2:43:22 PM | View page where question was posted

QUESTION:
I can't tell what color blades come on this brushed steel fan - Minka Aire Supra 44 SP Ceiling F563. Does it also include the light? thanks!

ANSWER:
As stated in the description below the main picture of the fan the Brushed Steel Supra SP comes with silver colored blades and the light fixture as shown in the picture. You can choose different blades if you wish, but they are optional and extra.





155. #9373 Posted: 2/9/2013 3:21:33 PM | View page where question was posted

QUESTION:
Please recommend a damp or wet rated outdoor low profile white ceiling fan that moves enough air to reduce bug activity that does not have a light that is white. Thanks.

ANSWER:
I would highly recommend either the Minka Aire Concept II Wet or the Emerson Curva Sky. Both of these come with a built-in light fixture, but they also include a bottom cap that allows you to install the fan without the light. These fans move more air than other low profile fans. Keep in mind that low profile fans cannot move as much air as a fan that hangs from a downrod simply because the blades are too close to the ceiling to allow the same amount of unrestricted airflow a fan that hangs from a downrod is capable of producing. So unless your ceiling is lower than 8 feet, I might have other recommendations for you that will keep bugs away better if you use a downrod. Otherwise, if your ceiling is lower than 8 feet, these 2 fans will do the best job.






Emerson
HF948
156. #9372 Posted: 2/9/2013 3:13:15 PM | View page where question was posted

QUESTION:
your add states that this fan is a high speed industrial type. I am considering it for my home.These fan controls slow the fan down to a safe speed so it can be used in the home.Is this correct? I do have a vaulted ceiling where I intend to install it if I purchase your product. Please respond. The fan is an Emerson48 heat- HF948BS

ANSWER:
Industrial fans such as the Emerson HF948BS have metal blades and are NOT allowed for use in residential applications regardless of what type of control you have or what height the fan is hung. This is according to national building code standards. For a similar style fan that does not have metal blades and IS rated for use indoors I would recommend the Emerson Loft.





157. #9371 Posted: 1/28/2013 1:45:25 PM | View page where question was posted

QUESTION:
Can an outdoor fan be installed indoors?

ANSWER:
Outdoor ceiling fans can certainly be installed indoors. But indoor fans cannot be installed outdoors. Outdoor fans have features that make them capable of handling more moisture than fans designed for indoors, so they are made to higher standards when it comes to certain components. Outdoor fans are either damp rated or wet rated. Damp rated fans can handle excessive moisture and are used in covered outdoor areas where they are not directly exposed to rain. They are also recommended indoors when installed in bathrooms and laundry rooms where there is a lot of moisture. Wet rated can handle direct exposure to rain, so the motor casings are better sealed than damp rated fans. Both types of outdoor fans use stainless steel screws and other hardware that can handle excess moisture. The wiring is coated differently and made to stricter standards than necessary for indoor applications. So indoor fans run the risk of shorting out or failing prematurely if they are installed outdoors. Conversely, for those who live close to the ocean or in humid climates, we strongly recommended that outdoor fans be used indoors. Bottom line is, outdoor fans are totally appropriate for indoor applications.






Minka Aire
F519
158. #9370 Posted: 1/28/2013 12:57:15 PM | View page where question was posted

QUESTION:
I purchased 2 MinkaAire Concept II ceiling fans from you in June 2012. When my electrician was insatlling them, he broke one of the glass shades for the light. Can I purchase a replacement shade through you or do you know where I can get one?

ANSWER:
Because you made your purchase from us, we will send you a replacement glass FREE of charge based on our 5 year FREE replacement parts policy. If you were not aware that we had this policy when you made your purchase, you can read more about it here: 5 Year FREE Replacement Parts Plan. I have forwarded your request to our customer service department and someone will contact you to make sure it happens. Thanks for choosing Hansen Wholesale when you made your purchase.





159. #9369 Posted: 1/28/2013 12:45:20 PM | View page where question was posted

QUESTION:
is there a way to purchase an electric igniter for our existing vent free gas logs that do not have a remote control?

ANSWER:
In most cases you cannot add an electric igniter to an existing vent free gas log. Vent free gas logs have strict regulations and require that the valve and safety pilot be assembled and tested at the factory. So there is no way to do that in a field conversion. Are you looking for an electronic ignition system or just any type of system that can use a remote control...there is a big difference between them and electronic ignition is substantially more expensive than a standard remote safety pilot. Can you email me some pictures of what you have so I can offer further advice? Email pictures to: gregt@hansenwholesale.com






Minka Aire
F519
160. #9368 Posted: 1/28/2013 12:39:48 PM | View page where question was posted

QUESTION:
I have already purchased a white Minka Aire Concept II 52 from you and would like to buy another. Please can you tell me the difference between the brushed nickel and polished nickel finishes. It is difficult to tell on the website but is the polished nickel a lighter more reflective finish? I want to place this in the kitchen and try to match as closely as possible to the stainless steel appliances and other light fixtures we have. Thanks. David.

ANSWER:
Brushed nickel is much more like a stainless steel finish since it has a brushed finish. Polished Nickel is a shiny polished chrome finish...much more mirror like. So it sounds to me like brushed nickel is definitely the correct choice for your kitchen.





161. #9367 Posted: 1/11/2013 2:10:09 PM | View page where question was posted

QUESTION:
We have a log set (Napoleon) that was installed approx 3 months ago and we love it. However just today we went to turn it on and within 5-10 seconds the flame turns off. It ignites and then shuts down. Can you help?

ANSWER:
I am sorry, we do not sell or offer support for Napoleon products. I would suggest that you contact the company that sold you the logs for help. As with most reputable gas log manufacturers, they require the seller to offer support for their products. If you cannot get help from the place where you purchased the logs, contact Napoleon directly to find an alternative. Here is a link to their contact page and dealer locator online: http://www.napoleonfireplaces.com/contact/






Montecarlo
5CY60
162. #9366 Posted: 1/11/2013 2:04:17 PM | View page where question was posted

QUESTION:
I am looking for the best outdoor fans for an oceanside home so salt air and rust are issues. Any metal on any fan will rust as we have seen. Please advise if this is the right fan for our outdoor open porches at our beach house or if another model would be better. Thank you!

ANSWER:
The Monte Carlo Cyclone is an excellent choice for salt air environments since it is rated for wet locations and uses stainless steel components. It does not have any exposed metal parts that will rust like some fans in metallic finishes. For other choices, please read the paragraph on our Outdoor Ceiling Fans page titled "Salt Air Environments:". If you search our site using some of the suggestions listed there you will find similar fans that are equally or better suited for salt air locations. You may also want to give us a call so we can help you find the best ceiling fan for your salt air location. Call: 1-800-201-1193.





163. #9365 Posted: 1/11/2013 1:56:03 PM | View page where question was posted

QUESTION:
I live in the Nashville area. Do you have any contacts here who can quote me to install a wood burning fireplace? I have no flue, have ventless. I hate it- I smell gas and no oxygen. My kids and I are too sensitive to it, but we LOVE fireplace ambiance. Thanks!

ANSWER:
I cannot give you a contact to install a fireplace in your local area. I suggest you check the yellow pages to find a local fireplace shop. They are going to be the best resource for getting a new fireplace installed. You may also do well by referring to the resources available online at the National Fireplace Institute.






R. H. Peterson
EM-1
164. #9364 Posted: 1/11/2013 1:42:17 PM | View page where question was posted

QUESTION:
I have a heat n glo model 8000 vented gas log fireplace. does it matter what ember or wool material I use? Will vermiculite work?

ANSWER:
We do not sell Heat-N-Glo products nor do we recommend the use of these embers for anything other than vented gas logs installed in wood burning fireplaces that use an ember bed type of burner pan. Gas fireplaces such as yours have very specific limitations as to what, where and how embers are to be used. You should refer to the owners manual of your fireplace to find the correct instructions for replacing the ember material. Here is a link to the 8000 series gas fireplaces at the Heat-N-Glo website where you can download the installation manual for your particular model: http://www.heatnglo.com/Products/8000-Series-Gas-Fireplace.aspx





165. #9363 Posted: 1/11/2013 1:35:30 PM | View page where question was posted

QUESTION:
I have 2 Buck Stove ventless fireplace log inserts and neither one wants to regulate by thermostat. When they are "on" they stay on and dont shut off until I flip the control box off. any idea how to make them work by temperature? Im pretty sure they are supposed to do that.

ANSWER:
We do not sell or support products made by Buck Stove. I recommend that you contact Buck Stove customer service. They will most likely refer you to your nearest local dealer. Here is a link to their contact info: http://www.buckstove.com/contact.html





166. #9362 Posted: 1/11/2013 1:21:24 PM | View page where question was posted

QUESTION:
We have a ventless gas fireplace. It is located on an exterior wall of our brick home. The wall on the exterior is on our patio. What would be involved to convert it to vented? What do you think would be the approximate cost? Who should we call if it is a reasonable thing to do? Thanks very much.

ANSWER:
For starters, you cannot "convert" a ventless fireplace to a vented fireplace per-say. You must remove the existing ventless firebox and replace it with completely different type of fireplace that has a chimney or vent. My suggestion is to replace it with a wood burning fireplace. This allows you to burn either wood or gas logs. It is also best for resale value since it allows the potential buyer the same options.

As far as the cost...it is all over the place depending on what you decide to do. You should have a local professional to come to your home and give you an estimate. When I sold fireplaces at a retail fireplace shop, the final cost including installation ranged anywhere from $7,500 to $25,000 depending on the complexity of the installation and the finished appearance of the fireplace. We also sold simple to very elaborate hand carved fireplace mantels that could cost as much as $10,000 just for the mantel. So how the fireplace is finished has a huge impact on the cost. The bare minimum would just be a fireplace with no decorative surround...maybe just a brick or tile facing with some wood trim...for a total of about $7500 installed (that is a prefabricated wood burning fireplace with a metal chimney).

I would suggest visiting local fireplace shops. They should at least be able to get you started in the right direction. These are the options you will need to explore. I would suggest you do some research online about the differences between these:

B-Vent (natural vent) gas fireplaces
Direct Vent gas fireplaces
Zero Clearance wood buring fireplaces.

We do not sell fireplaces (although I did for many years in a local fireplace shop). We sell only the gas logs that go into an existing fireplace. So if you like the looks of the vented gas logs you see on our website, they would require you to have installed a wood burning fireplace with a gas line piped into it. Vented gas logs are much more for enjoyment and realism than for heat.

Here is a link to our vented gas logs:
http://www.hansenwholesale.com/gas-logs/

You may also want to use the resources at the National Fireplace Institute website. You can find qualified fireplace installers in your area using their resource locator. Here is a link to their website:
www.nficertified.org.





167. #9361 Posted: 1/11/2013 1:18:05 PM | View page where question was posted

QUESTION:
How do the logs stack on the model G6-24N We are moving them to a new location and dont have a picture now as we purchesed them years ago.

ANSWER:
G6-24N is not a model number that I recognize for a complete gas log set from R. H. Peterson. Is it a Peterson gas log set? If it is, the model number does not indicate which logs you have, although it could be just the burner. Can you email me some pictures of what you have...the burner and the logs...maybe I will recognize it. Email your pictures to: gregt@hansenwholesale.com





168. #9360 Posted: 1/5/2013 12:18:34 PM | View page where question was posted

QUESTION:
is oil already in 23856

ANSWER:
The Hunter Original ceiling fans do NOT come with the oil already in the oil bath. The oil is in the box in a tube and needs to be added after the fan has been is installed. The way the fan is designed, the oil would spill out if it was put in at the factory. A word of caution...when removing a hunter original fan from the ceiling, always keep it in an upright position, otherwise the oil will in fact spill out and make quite a mess.





169. #9359 Posted: 1/5/2013 12:14:20 PM | View page where question was posted

QUESTION:
having trouble with ventless logs took them out lit system after awhile it just clicks off .

ANSWER:
I suggest you have someone come out and service them...it is not something that the consumer is generally qualified to do or capable of doing. If you read the owners manual for your logs (if you have one), you will see what I mean. Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.

You can use this link on our site to locate a qualified technician in your area: Who Installs Gas Logs?.





170. #9358 Posted: 1/5/2013 12:08:07 PM | View page where question was posted

QUESTION:
Does my vent free gas log set-fireplace need to be caliberated? Do the fake logs need to be replaced periodically for reasons other than aesthetic?

ANSWER:
Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.

You can use this link on our site to locate a qualified technician in your area: Who Installs and Services Gas Logs?.





171. #9357 Posted: 1/5/2013 11:40:55 AM | View page where question was posted

QUESTION:
whe4re are these ceiling fans, or fan motors made? mexico? if not, which country, thank you, i prefer not to buy "made in china", whenever possible.

ANSWER:
Virtually ALL ceiling fans are made in China...including the Emerson fans and motors. I understand your desire to NOT purchase products made in China, I have the same concern. Unfortunately, there are simply no good choices for fans that are not made in China, with a few exceptions found in the above below. Although I am fairly certain that quality is not your only concern or reason for not wanting to buy a fan that is made in China, I can assure you that the Emerson Carrera Grande ceiling fans are top of the line and built to last a lifetime with superb quiet performance and maximum airflow. They are among the best ceiling fans on the market today.

For more info about this please refer to this page on our site that discusses: Where Are Ceiling Fans Made?.





172. #9356 Posted: 1/5/2013 11:26:10 AM | View page where question was posted

QUESTION:
I recently bought a home with a Majestic MR42 insert. Right now it has a propane hookup to it, with fake logs. I would like to remove the hookup, and burn wood, which (from what I can tell) the insert is rated to do. The flue and chimney venting looks to be in fine condition. Anything that I should be checking, before I do this?

ANSWER:
The MR42 is certainly a wood burning fireplace, so you can simply remove the gas logs and cap off the gas line. Just make sure you do a pressure test with soapy water to make sure there are no leaks...or remove the propane hookup altogether. You should certainly have the fireplace inspected and cleaned by a certified chimney sweep before you burn wood in it. This should be done annually. The chimney sweep will also be capable of removing the gas logs and taking care of anything else that needs to be done in order to insure you can burn wood safely. If you can email me some pictures of your fireplace, I may have other suggestions regarding glass doors a screen or anything else you may need. Email pictures to: gregt@hansenwholesale.com





173. #9355 Posted: 1/5/2013 11:12:18 AM | View page where question was posted

QUESTION:
I just had a Peterson 18' Vent Free log set installed (G10 burner) in my prefab Majestic fireplace (circa 1987). After I cured them with the damper open, I tried them with it closed...and within 20 minutes the tile and dry wall above the firebox was so hot I was afraid of the wall catching fire and shut it off? When I called the installer they told me to come right in and suggested (somewhat anxiously) that I swith to vented logs at their expense? But THEY sold me the vent free...what gives?

ANSWER:
When it comes to prefabricated fireplaces, ventless gas logs are only to be installed if the fireplace has been tested and approved for the application. The owners manual for the fireplace must stipulate that they are approved. There may also be limitations to the BTUs allow and in many cases, a special hood must be installed above the fireplace opening to divert the heat away from above the fireplace.

Because your fireplace is so old, it is not likely that it was ever tested and approved for use with ventless gas logs. If you had contacted us prior to purchasing your gas logs we would have tried to locate a copy of the owners manual for your fireplace online in order to determine if ventless logs were suitable. We would have told you NOT to purchase them if we could not determine their suitability.

It is a good thing that the place where you purchased the logs is willing to swap your log set out for a vented set at their expense. I can also see why they would be somewhat anxious to do so since they do not want to take on the liability of having your house burn down. So I would suggest you take them up on their offer, or get a refund and go elsewhere.

Can you email me some pictures of your fireplace? If so, include a closeup of the metal label that has the brand and model number. The label should be just inside the opening on either side or at the top. With the info on the label, I may be able to find the owners manual for you and get the exact specifications that you need in order to get to the bottom line...although it seems more likely to me that you should simply be burning vented gas logs. Email pictures to: gregt@hansenwholesale.com

For those reading this post, ventless gas logs CAN be installed in hand built masonry fireplaces that are capable of burning real wood. Here is a link to more information about Where Ventless Gas Logs Can Be Installed.





174. #9354 Posted: 1/5/2013 10:59:03 AM | View page where question was posted

QUESTION:
we have ventless gas logs,when they are burned they produce a very strong odor that burns the eyes and throat. If you remove the logs from the burner unit there is a slight gas smell but not anything that would be of concern. the home is 5 years old an the fireplaces not used hardly any because of the smell. what is your opinion?

ANSWER:
Regarding your ventless gas logs. My opinion is what I stated on the page that you posted your question on...which is...ventless gas logs produce and odor and can also cause irritation to the eyes and throat. Some brands produce more than others. If your ventless gas log is installed in a wood burning fireplace that has a damper, I suggest you open the damper and forgo the heat. Or, replace the ventless log set with a vented one and burn it with the damper open. f you have a ventless firebox that is not capable of burning wood, then either replace the entire fireplace or do not use it. If you can email me some pictures of your fireplace, I may have other suggestions. Email pictures to: gregt@hansenwholesale.com

For those reading this post, here is a link to the page that discusses the topic: Why Ventless gas Logs Smell





175. #9353 Posted: 1/5/2013 10:48:35 AM | View page where question was posted

QUESTION:
Can I change the halogen to CFL bulb? Enough room? I may need an adapter.

ANSWER:
You cannot change the halogen bulb to a CFL bulb, there is not enough room nor was it designed for use with CFL bulbs. The reason Casablanca uses a halogen bulb instead of a fluorescent bulb is that the halogen is dimmable. The DC Stealth competes directly with the Emerson Midway Eco, which is currently the top selling DC ceiling fan on the market. The Emerson Midway Eco uses a Fluorescent bulb which is NOT dimmable. So for consumers who really want the ability to dim the lights, they are more likely to purchase the Stealth. So if you prefer to have a fluorescent light, you may want to consider the Emerson Midway Eco. Here is a link to it on our site: Emerson Midway Eco






R. H. Peterson
PL-RG46-24SPKP
176. #9352 Posted: 1/5/2013 10:27:22 AM | View page where question was posted

QUESTION:
can we install a one sided gas log set in a see thru fireplace? we don't want to use back side and want to install glass doors there to remain closed Please respond, Thank you.

ANSWER:
You can install a one sided gas log in a see thru fireplace, but you should NOT burn a gas log in a see thru fireplace with a glass door closed on one side. The reason is that the draft coming in from the open side will push the flames to the rear of the fireplace, potentially against the glass door, which is not how glass doors are designed to operate. A glass door should never be used to create the back of a fireplace since that is where most of the heat builds up. Also, most glass door manufacturers will recommend that you burn the fireplace with the doors open. The intent of glass doors is to allow you to close them when the fire is dying out so that cold air does not come down the chimney all night long because the damper is left open. So the ideal application of glass doors for see through fireplaces is to have doors on both sides and the fireplace should be burned with the doors open. The doors should then be closed during the night to keep the cold air out. The same applies with gas logs since they require that the damper be opened permanently (except for ventless gas logs).

A correctly built fireplace will have the chimney designed to create a draft based on the size of the opening. When you close off one side of a see through fireplace, you in fact have reduced the opening size by 50%, which can cause issues with drafting.

Glass doors do not provide a tight seal on the opening of the fireplace, so air will come in through cracks in the glass and around the frame which will disrupt the draft and can cause the flames of the gas logs to act erratically.

Bottom line is I do not recommend it. I have seen it done successfully and unsuccessfully...it just depends on the fireplace and the way the air flows in the room. You are better off just leaving the fireplace open and installing a see through gas log. It will be less expensive than buying a single sided gas log and a glass door and you will not have any issues.

Can you email me some pictures of your fireplace and any further comments you would want me to consider?





177. #9351 Posted: 12/3/2012 1:17:43 PM | View page where question was posted

QUESTION:
We have a ventless gas log fireplace that was installed when our house was built 2 years ago. Wish we would have gotten a remote control since we are senior citizens and its difficult bending down and pushing the button. Can a remote control be used with any type logs?

ANSWER:
Whether or not you can add a remote control to your ventless gas log fireplace depends on the brand and model of fireplace or gas log you own. Can you email me some pictures? Can you give me the brand and model number? If so, I will see if I can give you a more specific answer. Email pictures and info to: gregt@hansenwholesale.com





178. #9350 Posted: 12/3/2012 12:49:48 PM | View page where question was posted

QUESTION:
I HAVE THE AMERICAN OAK VENTED GAS LOG SET WITH REMOTE CONTROL. WHAT TYPE OF BATTERIES ARE IN THE REMOTE (LITHIUM) ? IF THEY DIE WHEN THE FLAME IS ACTIVE, WILL THE FLAME GO OUT? OR MUST I SHUT THE GAS SUPPLY VALVE? HOW OFTEN IF THEY ARE STANDARD BATTERIES MUST THEY BE CHANGED? DOES THE IGNITER HAVE A FLINT, DOES THIS HAVE TO BE CHANGED PERIODICALY? THANKS

ANSWER:
The type of batteries used depends on the remote control system you choose. In most cases, both the transmitter and receiver us batteries and the type of batteries may differ between them as well. Some use 9 volt, some use AA and some use AAA. If the batteries die during operation, the fire will stay on since it is controlled by millivolt electricity that is generated by the pilot light. In all cases, there are manual overrides for the remote controls, so if the batteries die you can turn the unit on or off directly from the valve that is attached to the burner. How often the batteries need to be changed depends on how often you use the remote...just like a TV remote. If you have a remote with a thermostat function and leave it in the thermostat mode all the time, it will use the batteries up much quicker. If you can tell me which remote safety pilot model you own, I can give you a more direct response.





179. #9349 Posted: 12/3/2012 12:33:44 PM | View page where question was posted

QUESTION:
do vented logs without doors remove oxygen from the air....?

ANSWER:
Fire always consumes oxygen. The question is whether or not the oxygen gets replaced or depleted from the home when burning a gas log. When it comes to the depletion of oxygen in a home (or room), the difference between vented and ventless logs is this:

Vented gas logs are burned with the damper open, so just like a real wood fire, a draft is created that draws the exhaust up the chimney and outside your house. This draft creates a vaccuum which sucks air into your home to replace the air that is drawn up the flue. So with vented gas logs, the oxygen that is consumed is replaced by fresh air from outside...thus eliminating the worry about oxygen depletion. The benefit of this sort of combustion is that it does not matter whether or not the gas burns cleanly. This allows gas log manufacturers to starve the fire a bit, which means the oxygen to fuel ratio is not ideal and the gas does not burn completely. The result of this type of combustion is a very lofty natural looking yellow flame that looks much like a real wood fire that produces exhaust like carbon monoxide, carbon dioxide, carbon (soot) and water vapor. Hence the reason the damper must remain open.

Ventless gas logs are designed to be burned with the damper closed, so they must be designed to burn the gas completely (cleanly) so that carbon monoxide does not enter the room. When the proper air to fuel mix is used to burn gas completely, it produces a more vigorous blue flame that is not as realistic as the yellow lofty flame that vented gas logs produce. The benefit of ventless logs is not the appearance, but the fact that all of the heat produced goes back into the room instead of up the chimney. Because the chimney is closed, no draft is created, which means that air from outside the home is not pulled in to replace the oxygen that is spent during combustion. Also, the water vapor that results from burning gas is not vented outside the house either, so a lot of moisture is introduced into the home as well.

FYI: both vented and ventless gas logs cannot be burned with glass doors closed with the exception of one model designed by R. H. Peterson...or with a gas fireplace or gas fireplace insert that has special venting designed for that purpose.

For more information about the difference between vented and vent-free gas logs, read this: Vented Gas Logs - VS - Ventless Gas Logs.





180. #9348 Posted: 11/27/2012 2:34:16 PM | View page where question was posted

QUESTION:
want to order gas logs , but my house runs lp gas only do you have a option

ANSWER:
Yes, virtually all of our gas logs are available for Liquid Propane. On each of the product detail pages you can select LP gas. You can also use the LP gas filter when you perform your search.





181. #9347 Posted: 11/27/2012 2:32:35 PM | View page where question was posted

QUESTION:
I am considering a vented gas log system. I know that the damper will have a clip installed so that for safety reasons it cannot be closed. Do I need to open the damper fully each time we use the fireplace or is the 1-2 inch opening sufficient? Thank you for your help.

ANSWER:
The 1/2" opening is NOT sufficient. Vented gas logs burn very much like a real wood fire, so the exhaust must have adequate ventilation. The owners manual for most vented gas log sets will explicitly say that you must burn it with the damper in the fully opened position. Here is a link to the owners manual for the popular Peterson G45 Burner System. You will see the instruction on Page 1.





182. #9346 Posted: 11/27/2012 2:22:04 PM | View page where question was posted

QUESTION:
Does an "afterburner" for unconsumed gas exist? Is it available commercially?

ANSWER:
I am not aware of an afterburner that is available for gas logs. Can you give me more info about the application and what you are looking for?





183. #9345 Posted: 11/27/2012 2:21:18 PM | View page where question was posted

QUESTION:
i built a fire place using fire brick and every thing except a flue it also has an electrical box in the top rear and my tv is in a opening above that one huge fire place can i burn ventless gas logs in it oh yea it is already piped in nautral gas the size is front opening is 38 in the back opening is 33in the depth is 23 in the hight is 23 in

ANSWER:
Ventless gas logs can only be installed in a fully functional wood burning fireplace with a chimney, or an "Approved" ventless fireplace. Seeing as you built the fireplace yourself, you must then have it approved by a local building inspector for use with ventless gas logs. It is not uncommon that a city inspector does not have available standards by which approve a hand built masonry ventless fireplace, so you will find out when you speak to your building department.

If the electrical box is actually inside the firebox at the top (as you described), then I can pretty much assure you that it will not pass an inspection since the heat from the gas logs would potentially damage the wiring.

Can you email me some pictures so I can see what you have built? Email pictures to: gregt@hansenwholesale.com





184. #9344 Posted: 11/21/2012 9:32:10 PM | View page where question was posted

QUESTION:
Hi guys I am looknig for a replacement light cover in glass to suit a Bonaire Pyrox NDo you stock these? If so, what price, and freight to Perth WA? Thanks Keryn

ANSWER:
I have never heard of a Bonaire Pyrox. Can you email me some pictures of it? Send them to: gregt@hansenwholesale.com






R. H. Peterson
EM-1
185. #9343 Posted: 11/21/2012 9:31:25 PM | View page where question was posted

QUESTION:
Does this sit on top of the vermiculite? Do I still need vermiculite with these? I have several vented log sets oin our house and am having problems getting the embers to stay glowing...and am looking for help here

ANSWER:
The embers are made to sit on top of whatever material is used to cover a pan style gas log burner. For natural gas it is usually silica sand. For liquid propane it is usually vermiculite. In any case, the embers will only glow where the flames come up through them. So if you place them around the burner, they will not glow. They must be directly on top of the burner (on top of the burner pan material). If you email me some pictures of your gas log setup I may be able to offer you more insight. Email pictures to gregt@hansenwholesale.com





186. #9342 Posted: 11/21/2012 2:19:58 PM | View page where question was posted

QUESTION:
i recently bought a hampton bay altura 56" fan (remote operated) and the fan/light is turning itself off. what should i do?

ANSWER:
We do not recommend or offer support for Hampton Bay ceiling fans. They are sold only at Home Depot and it is their own house brand. With that said, I have heard the same complaint many times regarding Hampton Bay ceiling fans. My suggestion would be to see if Home Depot will replace or repair the fan. Otherwise, I might suggest replacing it with a more reliable brand. For suggestions, please call and talk to our ceiling fan experts at: 1-800-201-1193.






Emerson
CF711
187. #9341 Posted: 11/21/2012 2:17:32 PM | View page where question was posted

QUESTION:
Does the Emerson Pro Series II CF711BS come with the optional No light cover?

ANSWER:
Yes, the Emerson Pro Series ceiling fans do in fact come with a bottom cap that allows you to install the fan without the included light fixture.






R. H. Peterson
G4-18
188. #9340 Posted: 11/21/2012 2:03:11 PM | View page where question was posted

QUESTION:
what are the actual dimensions of an 18" gas burner for a vented gas log set. I know they are 18" wide but what is the depth?

ANSWER:
The actual depth of the burners vary depending on the one you select. They are anywhere from 8" to 12" or so. You can refer to the minimum fireplace depth requirement that you will find on each of our gas log detail pages if you want to know how deep the overall log set is including the grate. For more specific information, please give us a call so we can check on the actual log set you are interested in.





189. #9339 Posted: 11/21/2012 2:00:28 PM | View page where question was posted

QUESTION:
I have a house with a wood burning masonry fireplace built around 1950. I will be getting the chimney inspected and cleaned soon and would like to install gas logs. I have experience running black gas pipe (did the install for the rest of my house), but can not find much information regarding installing a gas line through cinder block and fire brick. Is there a proper way to do this besides a hammer drill/chisel and just running it through? What about sealing or sleeving around the pipe? Thanks!

ANSWER:
You have the right idea. A hammer drill is the most common tool used. You should then seal off the pipe with high temperature fireplace mortar at the point of entry into the fireplace and whatever sealer is appropriate for the other end.






R. H. Peterson
PL-HRG45-18
190. #9338 Posted: 11/21/2012 1:57:14 PM | View page where question was posted

QUESTION:
What is the approximate height of the gas logs when stacked on the grate. (ref model HRDG45-18) I realize this dimension can vary some based on how the logs get stacked.

ANSWER:
The 18" Peterson Rustic Oak gas logs will end up about 14" to 18" high depending on how you stack them.





191. #9337 Posted: 11/21/2012 1:50:48 PM | View page where question was posted

QUESTION:
Can you install a HUGGER CEILING FAN to a slightly uneven ceiling?

ANSWER:
If you mean slightly angled or sloped then the answer is no. hugger ceiling fans are designed to be installed on flat ceilings only. If this is the case, you will need a fan that has a short downrod with a ball in socket type of canopy. If your ceiling is 8 feet high, this should not be a problem. If the ceiling is lower than 8 feet, then you may not be able to install a fan. If you mean that the ceiling is rough or heavily textured (slightly uneven), then it may not be a problem. Can you give me more details about the ceiling? Email me some pictures? How high is your ceiling? If so, email your pictures to: gregt@hansenwholesale.com





192. #9336 Posted: 11/21/2012 1:47:48 PM | View page where question was posted

QUESTION:
I have a Manhattan ceiling fan and light purchased from argos that I have broken the light shade on. Is this a part that you stock and if so how much?

ANSWER:
I am sorry, we do not handle ceiling fans sold in the UK. I suggest you contact the manufacturer or take it up with Argos.





193. #9335 Posted: 11/21/2012 1:41:18 PM | View page where question was posted

QUESTION:
New construction house. Master bed room has cathedral type ceiling - but sides come to a 3.5 inch middle (not a beam width about size of 2 x 4). Fan box is in middle. I am installing a Hunter Fan but fan canopy hits ceiling side - has gap. I cannot find canopy to fit . What can be done to make this look right?

ANSWER:
Sounds like you have 3 options.

  1. Either build out a wider flat space in the ceiling by cutting in a piece of wood (or drywall).
  2. Cut into the ceiling to make the canopy fit.
  3. Find a different ceiling fan with a smaller canopy (although I am not aware of any that are 3.5").
If you can email me a picture of the area where the junction box is located I might have some other input. Email your picture to: gregt@hansenwholesale.com





194. #9334 Posted: 10/5/2012 4:52:16 PM | View page where question was posted

QUESTION:
I have a Yotul iron stove vented,good shape,capable of being operated with an open screen. Can I install a 12inch rg4-12 log natural gas?

ANSWER:
Gas logs are NOT designed to be used in cast iron wood burning stoves. Wood stoves do not generate the necessary amount of draft to exhaust the fumes from a gas log. They may also create more heat build-up inside the burning chamber than a gas log is able to handle without melting the control valve and connectors. For more details please read: Where can gas logs be installed?





195. #9333 Posted: 9/29/2012 6:22:27 PM | View page where question was posted

QUESTION:
I purchased a house recently that has beautiful fan light fixtures. The manufacturer's name is not on the product. I need a frosted glass replacement bowl with a 10" neck. The bowl extends beyond the neck and the neck clicks into place with a short twist. Can you help?

ANSWER:
Have you looked on the top of the fan motor? There is almost always a label on there that has the manufacturer and model number. If it is not there, then it certainly is not any major brand and you will not be able to find any replacement parts for it.

Glass globes like the one you have described usually are designed for specific fans or fan lights, so there are no universal replacement globes. This means you most likely must have the brand and model number in order to see if there is a replacement available.

FYI: Most fans sold at home centers and department stores are mass produced in China and imported directly by the mass merchant. They do not typically import replacement parts like fan globes, so if you purchased it from a home center odds are you are out of luck and you will have to replace the entire ceiling fan. It is also possible that you may be able to replace the entire light kit. If the fan was designed to accept universal light fixtures, this is a possibility. If the light fixture is built into the bottom of the fan and cannot be removed, then this is not an option.

If you can email me some pictures of your fan I may be able to identify it or at least give you some further advice. Email pictures to: gregt@hansenwholesale.com






Emerson
CF765
196. #9332 Posted: 9/29/2012 6:12:46 PM | View page where question was posted

QUESTION:
Will the Emerson Loft fan having only 3 blades be louder than a fan with 4 or 5 blades. I need two fans in a large covered outdoor kitchen, living area. My husband is worried about the fans being loud. Thanks.

ANSWER:
The amount of noise a fan produces is more related to the quality of the product than the amount of blades. However, in answer to your question, fans with 3 blades do make "slightly" more air noise than fans with 4 or 5 blades. But the difference is so minimal it should not make any difference in your buying decision. A superb quality 3 blade fan like the Emerson Loft will still be far quieter than a poorly designed 5 blade fan.

In most cases where you have a fan with 3 blades there is no exact equivalent model that has 4 or 5 blades, so you will never be able to put them side by side to actually perform a test.

Bottom line is, the Emerson Loft is a great choice. It is one of our best selling ceiling fans and we have yet to have any complaints about noise. It will run smooth and quiet for a lifetime.






R. H. Peterson
AO
197. #9331 Posted: 9/29/2012 6:03:17 PM | View page where question was posted

QUESTION:
What is the difference between Radco and Ansi?

ANSWER:
Radco and ANSI are 2 different testing standards. ANSI is a stricter standard and is required in more states and municipalities than is Radco. You should always check with your local building department to see if either or both are accepted. If you do not know, you should choose an ANSI approved product to be safe.

One of the main differences is that ANSI approved gas logs require some type of safety pilot and require that the pilot be attached and tested by the factory prior to shipping. Radco does not have this requirement. So if you want a gas log that you light with a match, you will not find one that is ANSI approved. States that require ANSI approval require a safety pilot. Some states, like California, will accept a match-light gas log if it is Radco approved but will also accept any ANSI approved product.






Minka Aire
F518
198. #9330 Posted: 9/29/2012 5:58:54 PM | View page where question was posted

QUESTION:
I know you can not use 52 inch blades on a 44 inch fan, but can you do the opposite? Our 52 inch fan blades are just a bit too long for the space we have the fan mounted in. If so, do you sell44 inch replacement blades? Thank you!

ANSWER:
Installing smaller blades on a fan that is designed for larger blades will produce less drag on the motor, which causes it to operate at a higher RPM. In many cases, RPM will be higher than the motor was designed to handle, and it may also operate at an RPM that is considered unsafe by UL standards. So there are very few cases where you can put smaller blades on a larger fan. The cases where this would be appropriate are specific to certain models by certain brands. In most cases, smaller blades are not even available to fit the brackets for a fan, so it is a mute point since you cannot even find smaller blades that will fit.

If you are referring to the Minka Aire Concept II F518-BN where you posted your question, the answer is no, you should not use smaller blades on this fan because they will spin too fans and most likely overheat the motor. You will notice that the 44" version of the fan has a smaller motor so that the RPMs are controlled.

If you own a different model and can tell me the brand and model number of the fan you own I may be able to offer more insight.





199. #9329 Posted: 9/23/2012 12:18:08 AM | View page where question was posted

QUESTION:
I am looking for replacement glass for a ceiling fan with hang-down sconces which are held in place by a plastic disk that is screwed to the inside of the fixture. The bulb then screws into the plastic disk afterwards. There is no lip on the lip of sconce since it does not use screws to hold it in place. I do not know what brand this fan is but really need sconces for it. Can you help me at least identify what this type of sconce is called? Thanks!

ANSWER:
We call them "Socket Ring" glass shades and there are very few ceiling fan manufacturers that use them. I cannot say that the ones we carry will fit your fan, but here is a link to them on our site: Socket Ring Glass Shades. You will see that the fitters shown in the pictures do not have screws.





200. #9328 Posted: 9/22/2012 11:14:12 AM | View page where question was posted

QUESTION:
With the no pilot logs can I close the damper when the logs are not burning and only open it when I want to have a fire?

ANSWER:
All vented gas logs come with a damper clamp. This is a device that connects to your damper and prevents it from shutting all the way and will keep the damper open about 1" if you try to close it. This is a national safety requirement. So the answer is no, you cannot close the damper all the way when any vented gas log has been installed. If you are concerned about a draft coming down the flue, then you may want to consider installing glass doors on your fireplace so that they can be closed when the fire is not in use.





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