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General Reviews and Questions: Page 4 of 60
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301. #9227 Posted: 12/15/2011 2:40:25 PM | View page where question was posted

QUESTION:
looking for old order black and white globe for fan light . it was a fan kit at lowes about 6 month

ANSWER:
Fans sold by Lowe's are usually the "Harbor Breeze" brand, which is their own house brand and not sold anywhere else. Often times, the glass shades are made specifically for the fan and there are no generic globes that fit. It is not uncommon that broken glass shades on these types of fans are not replaceable since Lowe's does not normally import replacement globes from China when they ship over their fans. If you can email me some pictures of your fan I may be able to offer some other insight. Email pictures to: gregt@hansenwholesale.com





302. #9226 Posted: 12/15/2011 2:36:39 PM | View page where question was posted

QUESTION:
I inherited a gas log system with a "U shaped" burner. It does npt whistle- imakes a roaring noise if the gas volume is turned up to a large flame. I the burner assy may be home made or old. can I just drill more small burner holes in it to solve the problem?

ANSWER:
I cannot recommend that you drill holes into an existing gas log burner system. Certainly the manufacturer would tell you that it would void the warranty and likely cause a potential hazard of some sort, since it is no longer designed the way they tested it for performance. If it was home-made, I certainly must suggest that you do not use it since it has not been deemed safe by any standard. If you can email me some pictures of your fireplace and the burner, I will be happy to make some suggestions. Email pictures to: gregt@hansenwholesale.com





303. #9225 Posted: 12/15/2011 2:33:20 PM | View page where question was posted

QUESTION:
I have a basic remote gas log now, but it does not work. What si a problem? Manually we can light, but we try to use a remote control and push the button "on", but sound like switch on can be heard, but there is no respoonse to the fire place. We purchased the house recently and we use it by ourselves first time.

ANSWER:
There are too many different brands and models of remote gas logs on the market for me to offer any help without knowing what you have. Can you email me some pictures of your fireplace as wall as one of the remote control so I can see if I can identify it? Email pictures to: gregt@hansenwholesale.com





304. #9224 Posted: 12/15/2011 2:31:09 PM | View page where question was posted

QUESTION:
what do I idenitfy who made my ceiling fan?

ANSWER:
Almost all ceiling fans have a label attached to the top of the fan motor or motor housing. If it is a hugger fan, you will have to remove the fan from the ceiling to find the label. If it hangs from a downrod, you can usually get up on a ladder and tilt the fan to look at the top of the motor and view the label. If all else fails, email me a picture of the fan and I'll try to give you more insight. I will also want to know what it is that you are trying to accomplish once you find the make and model. Email pictures to: gregt@hansenwholesale.com






Craftmade
108
305. #9223 Posted: 12/15/2011 2:27:54 PM | View page where question was posted

QUESTION:
Hi - I am looking for a shade that I can use with an antique two-bulb ceiling fixture. How does this attach to the fixture? Can it be supported by the bulb?

ANSWER:
The glass shade you are referring to on our website are held in place by thumb screws and are designed for typical ceiling fan light fixtures. Some household lighting fixtures also accommodate this type of glass shade, but they are not designed to be supported directly by the light bulb.






Minka Aire
F510
306. #9222 Posted: 12/15/2011 2:23:31 PM | View page where question was posted

QUESTION:
We bought this fan for our baby room and absolutely love it. However, the contractor did not know about the 3 wire installation and installed the fan using only two wires (he did not use the provided switch as there were 2 wires). Now, the fan is continually working and we are unable to shut it off. The light switch on the wall turns both the fan and light on. Is there a way to install a toggle switch on the side fo the fan to shut the fan on and off? What other options do we have?

ANSWER:
Minka Aire makes an upgraded wall control that is compatible with your fan that works from a single hot wire (2 wire installation). It is model WC223 and is shown as an option on our website when you view the fan product page and click on the "controls" button. Here is a link directly to the optional control where you can order it: Minka Aire WC223 Remote Wall Control.

The main difference between this control and the one that comes with the fan is that the control actually sends a radio frequency signal to the fan just like a remote control. So there is a receiver unit that comes with the control and has to be mounted to the ceiling fan inside the canopy. The receiver is wired between the wires that come from the ceiling and the wires that go to the fan. So in order to use this control, you must install the receiver unit.

Minka Aire also offers an optional remote control that works with the Spacesaver ceiling fan, which also requires a receiver unit to be installed in the fan...so the wall control option is likely your best choice. In any case, here is a link to the remote control: Minka Aire RC223 Ceiling Fan Remote Control.

Both controls come with the receiver, which you will see in the pictures.





307. #9221 Posted: 12/6/2011 8:04:12 PM | View page where question was posted

QUESTION:
We have just built a home on a VERY WINDY point. Our porch ceiling fans blades have already broken off from the wind. Is there a brace or some way we can have an outdoor ceiling fan and survive the strong winds?

ANSWER:
No, there is no brace for outdoor ceiling fans that helps protect them from wind. Broken blades and blade holders are very common in windy conditions, particularly for those who have purchased lower quality fans from home centers like Home Depot or Lowe's. Even some of the better quality brands still have problems in windy conditions.

Because I get so many questions about things like this, I have written editorial on our website to help our customers make better decisions when shopping for their fans. Please read the info on our outdoor ceiling fans page as it directly addresses your problem. The info about high winds is about half way down the page: Outdoor Ceiling Fans for Windy Conditions.





308. #9220 Posted: 12/6/2011 1:46:47 PM | View page where question was posted

QUESTION:
I am looking for 5 shades -- 4 - 2.25 and one 3.25 . Do you have 5 shades that match? Any sets at all?

ANSWER:
5 light fixtures with 3.25" and 2.25" glass shades are a rarity any more with ceiling fans.

My suggestion would be to take a look at the options from Ellington. Here is a link that will show you all Ellington glass options on a single page, which will make it easier to look at both 3.25" and 2.25" shades.

Here are a few matching sets you will find there.

Set #1
2.25" Outer shades #590
3.25" Center #750C

Set #2 - Center goes with both outer shades2.25" Outer shades #755C
2.25" Outer shades #778CR
3.25" center #137C

Other sets - These center shades will work with most of the 2.25" outer shades that are frosted:3.25" center #500W
3.25" center #500E





309. #9219 Posted: 12/5/2011 5:52:17 PM | View page where question was posted

QUESTION:
WHat are the CFM compared to the Keistone?

ANSWER:
The 60" Fanimation Keistone produces 6,466 CFM while the 60" Fanimation Landan produces 6134 CFM. They both have super efficient DC motors, so they use very little electricity. The Landan is ENERGY STAR qualified and the Keistone is not. All in all either fan is a great choice. I will note that the Keistone is also available in a 72" version, which provides 8,895 CFM and is even more energy efficient, so if you have a very large room, this might be the best choice.

Here is a page that compares the specifications of all 3 of these fans side by side: Compare the Keistone to the Landan.





310. #9218 Posted: 12/2/2011 1:08:33 PM | View page where question was posted

QUESTION:
Can I leave my vented gas log burning for long periods of time - 24 hours plus? Is there any thing that would cause a gas fireplace to "over heat"? We had an extended power outage and I wondered about burning the fireplace for that long of time.

ANSWER:
There may be no issue with leaving your gas logs on for extended periods of time if you have a wood burning fireplace with a Peterson gas log in it. But I cannot say for sure without knowing the type of fireplace and gas log you actually have. Can you email me some pictures of your fireplace? If so, email them to: gregt@hansenwholesale.com and I will try to give you more direct advice.





311. #9217 Posted: 12/2/2011 1:05:12 PM | View page where question was posted

QUESTION:
Can I replace my single line burner with a new two or three burner providing front , more realistic flame? Please recommend burner to order for 24" logs.

ANSWER:
It sounds to me like what you have is not a gas log burner, but a log lighter. Log lighters are a single tube with holes in it that is designed to use your gas to start a real wood fire. If this is what you have, then we can certainly hook you up with a real gas log burner system that will give you a much more natural and enjoyable looking gas fire. For more information about log lighters, please visit this page on our site: Gas Fireplace Log Lighters

If you can email me some pictures of your fireplace, I will be able to confirm what you have and/or offer other suggestions. Email: gregt@hansenwholesale.com





312. #9216 Posted: 12/2/2011 1:46:46 AM | View page where question was posted

QUESTION:
Can you get the Casablanca Stealth Ceiling Fan Model 3268Z with an IR sensor for the remote instead of a radio frequency? I am looking for a high performance ceiling fan (DC Motor or comparable) at least 54 inch or larger diameter in a graphite or rubbed bronze color that will work with an IR all in one remote. I would also prefer an uplight and downlight feature. I like the look of the above mentioned fan with metal and wood combination but a clean sleek look to it.

ANSWER:
Casablanca does not make any remote controls that use infrared light. As a matter of fact, almost all ceiling fan remote controls now use radio frequency due to the unreliability if IR remotes as well as the short range in which they operate. In the past, it was difficult to get an IR remote to work consistently because you had to aim it just right. The radio frequency remote controls used today do not have to be aimed and work from over 2 times the distance. The only problem with RF remotes is that sometimes there are conflicts between the frequency of the remote and that of other devices in the home...or even a neighbor. Because the frequency can be changed, these problems are usually easily solved.

Was there a particular reason why you want an IR remote instead of an RF remote?





313. #9215 Posted: 11/28/2011 2:42:22 PM | View page where question was posted

QUESTION:
my home is 10 yrs old and we have been changing all fans to antique brass. in our master bath there are 2 existing lites, the jboxes SEEM to be only nailed,supported from one side so my first install seems to lean...question, is there a easy fix to get support to the other joist for the other side of the jbox without having to cut up sheetrock ? its the bottom floor of 2 story.

ANSWER:
You can use an adjustable fan brace. To install one, you would remove the junction box from below. Insert the brace into the ceiling through the hole where the j-box was. Twist it so that it expands until it is wedged between the 2 joists. Use the bracket that comes with the fan brace to attach the junction box to the brace and then install your fan. There are a couple braces to choose from and here are the links:

.





314. #9214 Posted: 11/28/2011 12:14:04 AM | View page where question was posted

QUESTION:
What is holding the wood to the rod? Is it a heavy duty bracket because it seem like the wood would be extremely heavy.

ANSWER:
There are 6 very sturdy metal brackets connecting the wood pieces to the rod. It is very sturdy construction and quite well crafted, particularly for the current price.





315. #9213 Posted: 11/27/2011 11:59:36 PM | View page where question was posted

QUESTION:
I have a chtg-10-15m-p ventless gas logs with Manchester 420# gas cylinder with Fisher R532BCF regulator. My pilot has been lite for 4 weeks and I have only used the gas logs for heat 3 times in the mornings. I had about 70% gas in my 100 gal. tank. Today the pilot light had a roaring noise so I turn the pilot off. I checked my gas level and the gauage showed only 10%. Can you solve my gas loss.

ANSWER:
We do not offer support for gas logs that are not purchased from us. However, I have created an application that allows you to calculate the cost to burn gas logs and gas consumption based on the BTU of the gas log set. There is also a calculator for the gas consumed by the safety pilot. Feel free to use these calculators to your needs using this link: Gas Log Cost To Operate Calculations. I will say that based on the info you supplied, I might suggest there is a leak in your gas line between the tank and the fireplace. I would assume you would smell it in the house if the log set was leaking. It is not likely that the safety has used that much gas...unless it was grossly maladjusted.





316. #9212 Posted: 11/27/2011 11:52:58 PM | View page where question was posted

QUESTION:
my batteries keep dying after 2 3 days for the ignition to light for my ventless insert model fp090130b from menards

ANSWER:
I am sorry to hear about the difficulties you are experiencing with your gas logs. Unfortunately, we do not recommend or offer support for the brands of gas logs sold at home centers and mass merchants. We are happy to answer any questions you might have about the R. H. Peterson logs that we supply, and will in fact be here to help you should you decide to purchase logs from us. Please contact Menards about any questions you have about their products.






Emerson
CF552
317. #9211 Posted: 11/26/2011 7:50:25 PM | View page where question was posted

QUESTION:
What are other comparable fans that are WET rated and 52" or larger? Looking to stay around 200 bucks but want to see alternatives. Does this Carrera veranda fan come with a warranty? We don't know Emerson very well so are looking for alternatives. Thanks!

ANSWER:
Here is a link to our selection of Outdoor Wet Rated Ceiling Fans. You can use the filters on the left side of the page to narrow down your choices based on size, finish and style. The default sort is by highest quality and performance, so you will automatically see the models we recommend first (within the top 20 results). If you want specific advice, please call us and we will be happy to go through the various options and compare them for you. If you want specific advice, please call us and we will be happy to go through the various options and compare them for you.

FYI: The Carrera Veranda is a fantastic outdoor wet rated ceiling fan. Great quality and performance, making it one of your best choices in this price range. Emerson Electric is one of the oldest ceiling fan manufacturers having started making ceiling fans in the USA in 1895, just a few years after Hunter. They make a much higher quality product than most other ceiling fan manufacturers and are only sold at ceiling fan specialty shops rather than mass merchants, which is why they are less recognized by the average consumer. To find out why Emerson ceiling fans are a great choice, read about Emerson Ceiling Fans here!. You may also want to read this article: Who Makes the Best Ceiling Fans.





318. #9210 Posted: 11/26/2011 12:46:57 PM | View page where question was posted

QUESTION:
Looking for Hunter outdoor deiling fan #21955

ANSWER:
The Hunter fan model 21955 is the Hunter Mariner, which is a low end fan that Hunter makes exclusively for Home Depot. We do not sell or recommend this particular Hunter fan. Please call us and we will be happy to help you choose a higher quality fan that is reasonably priced. We have over 2,000 ceiling fans to choose from, many of them being rated for use outdoors. Call: 1-800-201-1193 and we will be happy to discuss the differences between higher quality fans and those made for and sold by mass merchants.





319. #9209 Posted: 11/26/2011 12:43:25 PM | View page where question was posted

QUESTION:
I have a heatilator mh36a model gr4, the back part # 17177b always cracks by the end of winter, is there a better part for this firplace?

ANSWER:
I am sorry, we do not sell or offer support for heatilator fireplaces. Please contact Heatilator directly for questions about their products. You can find them online here: www.heatilator.com.





320. #9208 Posted: 11/26/2011 12:42:02 PM | View page where question was posted

QUESTION:
order 20262 is natural gas, just verifing

ANSWER:
Yes, your order was processed correctly and your gas logs will be shipped set up to burn natural gas.





321. #9207 Posted: 11/26/2011 12:40:12 PM | View page where question was posted

QUESTION:
DEAR SIRS / MADAMS, I'M INTERESTED IN THE kingsman LOGF24 log set. COULD YOU PLEASE LET ME KNOW HOW MUCH IT WILL COST AND HOW LONG IT WILL TAKE FOR THIS ITEM TO SHIP TO GREECE? THANK YOU IN ADVANCE, VASILIOS

ANSWER:
Sorry, we do not sell or recommend Kingsman gas logs, nor are they made with burners that are appropriate for the gas in Greece. You need to buy gas logs that are made for and sold in your country.





322. #9206 Posted: 11/26/2011 12:38:07 PM | View page where question was posted

QUESTION:
VENTED GAS LOGS, JUST MOVED IN AND TURNED ON FIREPLACE WITH FLUE OPENED AND ODOR OF KEROSENE. DO I NEED NEW GASLOGS

ANSWER:
Please email me some pictures of your fireplace and gas logs so I can see what you have and how they are installed. Email pictures to: gregt@hansenwholesale.com





323. #9205 Posted: 11/26/2011 12:36:10 PM | View page where question was posted

QUESTION:
My Real-Fyre is bout 10 years old it is a RG5-24 model, I need to replace the "safety control valve" part number SV-12. Can you advise where I may be able to purchase this part? Thanks

ANSWER:
We can sell you an new safety valve. Please call us at 1-800-201-1193 so we can go over your options, because there are now quite a few more than there were when you originally purchased your logs.





324. #9204 Posted: 11/26/2011 12:34:37 PM | View page where question was posted

QUESTION:
Trying to find information to convert wood burning Intertherm wood burning prefabricated fireplace Model BM36HCD in a manufactured home to liquid propane. Front Width = 40", Back Width = 27.25", Depth = 20.25". 1) Size of Logs? 16"? 2) Can LP be plumbed in from underneath or must it come in through the side? 3) Vented or Ventless logs (goal is heat vs. decorative) 4) Existing fireplace has optional blower kit. Can we upgrade it? Any product suggestions for this application is appreciate

ANSWER:
Here is a copy of the owners manual for your fireplace: Intertherm BM36HCD Installation Manual. On page 2 you will not that it is clearly stated you CANNOT burn Vent Free gas logs in your fireplace, but vented gas logs are OK. The size of the logs you choose is going to depend on the type of controls you choose, so I would suggest you give us a call and have us help you make the size and control selection. As far as how the LP gas can be plumbed, it must come into the fireplace from the left or right side and there will be a knockout on either side to accommodate the entry. As far as where the LP tank can be located, that is going to be up to your local building official, or fall under state building codes, so be sure you have a plumber do the installation so they can do it up to code. Regarding upgrading the blower, the only options are those made by Intertherm, so you would need to contact them to see if there are any options other than what you have.






Hunter
2324
325. #9203 Posted: 11/26/2011 12:26:17 PM | View page where question was posted

QUESTION:
Can this fan be operated with remotee control? Can it be added at a later date? Will it accept a extention from a old hunter unit IE 24 year old cast motor type? thanks Chuck

ANSWER:
Yes, you can add a remote control to the Hunter Paramount XP. I would recommend buying a new downrod since there have been changes in the way they are threaded and attached over the years. You can select the downrod and remote by clicking on the appropriate orange buttons below the picture of the fan on the product detail page where it says "Choose custom options here".





326. #9202 Posted: 11/26/2011 12:24:01 PM | View page where question was posted

QUESTION:
I am trying to determine if the Glow Fire gas logs model 2 A is vented or non-vented. They are 24000 Btu and appoximately ten years old. Please respond to kstrange@lipan.net as sone as you can. Thanks.

ANSWER:
Please email me some pictures of the logs and burner system so I can make the determination. Email pictures to: gregt@hansenwholesale.com






Minuteman
MI-SCR-12
327. #9201 Posted: 11/26/2011 12:23:04 PM | View page where question was posted

QUESTION:
We have a gas fireplace with a glass screen, which gets very hot. We need a screen to put in front of the fireplace to keep our daughter from touching the hot glass. Would this screen do that?

ANSWER:
Sure, it would be fine. However, it is not a very heavy screen, so I would recommend finding a way to hook it to the wall so she cannot pull it over. You can put a couple of screw hooks in the wall and just tie it to them.





328. #9200 Posted: 11/26/2011 12:20:56 PM | View page where question was posted

QUESTION:
I want a ceiling fan overhead of my bed to be able to feel the air blowing on the bed... is a 52" fan for "up to 20X20 rooms" not going to do that but rather blow air outside of the blade radius? Or will it work? My room is in the 13"X15" range.

ANSWER:
A 52" ceiling fan will work just fine if it is installed directly above the bed...or very close to that. The majority of airflow that you feel from a ceiling fan is in the column of air directly beneath the fan that is the diameter of the blade span. The further away from that column of air you get, the less air you feel (dramatically). Your room is about the same size as my bedroom and I have a 52" fan installed just over the foot of the bed and it works perfectly. Just make sure you buy a good quality fan that has an airflow rating over 6,000 CFM and you will be quite satisfied. BTW, a 52" fan is too small for a 20 x 20 room. A room that size should be using a 60" to 72" fan.





329. #9199 Posted: 11/26/2011 12:17:09 PM | View page where question was posted

QUESTION:
I have a Vermont casting wood and coal burning stove, Can I install gas logs with the complete valves in my stove.

ANSWER:
No, you cannot install any gas log into a wood burning stove. Wood stoves do not have the same type of chimney system as is required for a gas log since they operate on a lower draft. They also are designed to be burned with the doors closed in most cases (except for some Vermont Castings stoves), which is not allowed for gas logs. Finally, the burning chamber will get too hot and most likely melt the safety pilot valve. If you can find the owners manual for your stove, you will find it clearly noted that you CANNOT install a gas line or gas log in it. Bottom line is, it is not safe.





330. #9198 Posted: 11/26/2011 12:14:33 PM | View page where question was posted

QUESTION:
Do you have vented gas logs for propane gas?

ANSWER:
All of our gas logs are available in either Natural Gas or Liquid Propane. When searching for your logs on our site, simply select Propane on the left side navigation to find them. Or, on any of the gas log product detail pages, you can switch the gas type from Natural Gas (default) to LP using the dropdown select menu on the upper right side of the page above the price and add to cart features. Or, just give us a call and we will be happy to help you choose your gas log set with the appropriate burner system for Propane.





331. #9197 Posted: 11/26/2011 12:10:25 PM | View page where question was posted

QUESTION:
my customer has a g18-24-30-15p serial #3696s3 their has changed from propane to nat. gas weneed to know were to get anat gasgas valve and pilot assemblyor a change over kit from lp to nat our bus. is in elizabethtown pa. my main supplyer is the r e micheal co. for must all h v a c parts grwand grw co.108 hess rd. elizabethtown pa. 17022

ANSWER:
We can supply you with the parts you need. If you want to use the same type of variable flame control, we recommend using the APK-17 safety pilot, which is a newer less expensive, more reliable version of the control you have. Please call us and we will make sure you get everything you need to make the conversion.





332. #9196 Posted: 11/26/2011 12:08:53 PM | View page where question was posted

QUESTION:
I live in an old home w a wood burning fireplace. The opening is rectangular & no flue is visible. The prev owner installed gas logs w manual gas knob. Newspaper has been stuffed in the opening. 1st Im not sure if these are vented or non vented logs? I can't see any sort of markingson the logs or stand. I burned these logs & all was fine for awhile. After awhile they have started to burn rich (soot) on logs but no odor or anything in the air. Can the chimney be closed off. What to do?

ANSWER:
Please email me some pictures of your fireplace and logs from different views so I can see what you have. Email pictures to: gregt@hansenwholesale.com





333. #9195 Posted: 11/26/2011 12:07:21 PM | View page where question was posted

QUESTION:
I have a g45 series triple t burner "real frye". Do you sell an automatic remote starter that can be installed on the existing unit?

ANSWER:
Yes, we sell several different types of remote control safety pilots that are specifically designed for and can be added to your Peterson G45 burner system. Please call us at 1-800-201-1193 and we will be happy to help you choose the one that is best for your needs and budget.





334. #9194 Posted: 11/26/2011 12:06:04 PM | View page where question was posted

QUESTION:
would like to order a ceiling fan from an agent I live in canada what number can I call?

ANSWER:
For those who live outside the continental USA and cannot reach us through our 800 number, please call us at: 1-562-594-1249.





335. #9193 Posted: 11/26/2011 12:04:54 PM | View page where question was posted

QUESTION:
I have a gas fireplace that I purchased in 2006 from Yankee Fireplace and Grill in Middleton, MA 01949. I have dealt with alot of soot on the outside of my home from the fireplace and now am dealing with an excessive amount of soot on the pane of glass. What is causing this?

ANSWER:
There are many things that can cause a gas fireplace to generate soot. Sounds like you have a direct vent gas fireplace, which is not a product that we sell or provide support for. You need to have a professional come out and run some diagnostics to make sure your fireplace is operating properly. I would suggest contacting Yankee Fireplace, since you bought it from them. If they are not willing to provide this service, then visit this website to find a local fireplace professional who is qualified to service it: National Fireplace Institute - www.nficertified.org





336. #9192 Posted: 11/26/2011 12:00:24 PM | View page where question was posted

QUESTION:
Is it correct when turning on a ceiling fan, if you want the slowest setting too select the fastest first let the fan build up some speed then turn the ceiling fan down too the slower setting. I believe that turning the fan too the slowest setting first will labour and stress the motor. thank you.

ANSWER:
It does not matter whether you start your ceiling fan on the highest or lowest setting, providing you have a quality ceiling fan. Cheaper fans from home centers may wear out if they are always started on the lowest setting, but we have had no issues with the fans we sell starting them in this manner. As a matter of fact, some of our fans are actually set up to start on the lowest speed.





337. #9191 Posted: 11/26/2011 11:58:38 AM | View page where question was posted

QUESTION:
I just had a Peterson Model G46-24-17 that I purchased from your site installed in the wood burning fireplace in my master bedroom but whenever I use it the room fills with a "burnt gas" odor that necessitates my opening windows and using a fan (damper is open). Is this simply because the product is new and this effect will end soon or is there some problem with the set-up or product? Thanks

ANSWER:
All gas logs will produce a noticeable odor when they are first installed. We suggest you open windows in your home and burn them on high for about an hour to burn off any excess oils and cure the paint on the burner. After this initial burn in period, the odor should subside. If the odor continues, then there could be a problem with the installation or it could be that your fireplace simply does not draft very well. I would be happy to take a look at the installation to see if anything appears to be wrong. Just email me some pictures of your fireplace and log installation so I can take a look. Email pictures to: gregt@hansenwholesale.com





338. #9190 Posted: 11/26/2011 11:55:17 AM | View page where question was posted

QUESTION:
I have a traditional wood burning fireplace that has been plumbed for natural gas before I bought the house. The key is on the floor and I turned it on and it works. There are not any gas logs in the fireplace. Can I just buy the logs without a burner?

ANSWER:
The odds are that the burner you have in your fireplace is a log lighter, not a gas log burner. Although we do sell just the logs, you are most likely going to want to buy a gas log burner system if you want them to burn in a realistic manner and be happy with the look. Read more about this here: Can I buy just the logs?.





339. #9189 Posted: 11/26/2011 11:53:21 AM | View page where question was posted

QUESTION:
Bedroom ceiling fan - need one that is extremely quiet. What brand or specifications would you recommend.

ANSWER:
Any of the fans on our site that have a quality rating of 4 or 5 will run dead quiet and are great for bedrooms. Without knowing the size of the bedroom, I cannot make any specific recommendations. For more info and recommendations, please read more about Who makes the best ceiling fans.





340. #9188 Posted: 11/26/2011 11:50:58 AM | View page where question was posted

QUESTION:
Does the gas coal grate set put off heat or are these purely decorative? Do you have anything similar if no, that does heat?

ANSWER:
The gas coals operate just like vented gas logs. They do produce a little heat, but you have to be right in front of the fireplace to feel it. It is not enough to depend on for heating a room. If you need your fire to heat your room, then you will need to consider vent free gas logs, but there are some negative attributes that you must be aware of before you purchase them. For more information, read this: Vented -vs- Vent Free Gas Logs.






Minka Aire
F531
341. #9187 Posted: 11/26/2011 11:47:52 AM | View page where question was posted

QUESTION:
I am interested in buying (2) minka air flyte F531-L-BN-MG fans to be used side by side in the same room. Will (1) wall control transmitter control both fans if all 16 set code combinations are the same on the transmitter and both receivers?

ANSWER:
It is possible to operate 2 fans from a single wall control, but not recommended by us or the manufacturer. The reason is that the transmitters only operate between 30 and 40 feet from the fan and as you get further away, the less reliable the communication will be between the transmitter and receiver. The odds are that your fans will become out of sync and you will end up quite frustrated trying to turn them both on and off at the same time. My suggestion would be to purchase separate remote controls for each fan so that you can operate them independently with no frustration. This way you do not have to wire an additional wall control for the second fan.





342. #9186 Posted: 11/23/2011 7:31:14 PM | View page where question was posted

QUESTION:
I HAVE A PETERSON M0DEL G5 -04-11MP SERIAL#299335 DO YOU HAVE AN ACCESSORY FOR A HEAT CIRCULATOR OR SOMETHING TO BLOW THE HEAT INTO THE ROOM? THANKS

ANSWER:
Peterson does not manufacture or recommend using a heat circulating device with their logs. It will disrupt the burner system and can cause carbon monoxide to be blown into the room. So we do not carry any heat circulators for our gas logs...and suggest you do not use one. Vented gas logs are considered decorative gas appliances. If you need heat, you may want to consider changing to Vent Free Gas Logs.





343. #9185 Posted: 11/23/2011 7:26:51 PM | View page where question was posted

QUESTION:
What is AGA approved ?

ANSWER:
AGA stands for the American Gas Association. Some gas appliances are tested and approved by the AGA. Others are tested to ANSI standards while others are RADCO approved. Some cities require either AGA or ANSI approval. The gas goals are a decorative gas appliance that does not meet these requirements, so just be sure you check with your local building official before you purchase it. It is still safe to operate, but just does not have the added expense required to have the AGA label on it.





344. #9184 Posted: 11/23/2011 7:23:07 PM | View page where question was posted

QUESTION:
I bought the Peterson Charred oak gas logs 24in. in sept. 2011. The weather has been warm and I haven"t used my fireplace very much and always on medium setting. I had my propane tank filled in Sept with 93.5 gallons. I am only guessing on the high side the number of hours i have had my gas logs at 25 hours and now my tank reads that I have used 25.10gallons. I called my gas company and they said that if I do not have a gas leak then I have used that much and it was my gas logs. Is that possibl

ANSWER:
It is quite possible. A typical 24" gas log will have a 90,000 BTU burner. I gallon of LP gas is equivalent to about 91,500 BTUs. So you will burn about 1 gallon per hour if the logs are on their highest setting. So after 25 hours you will most likely burn 25 gallons. You can read more about this here: How much does it cost to operate gas logs?. You will also find a cost calculator on that page where you can enter the BTUs of your burner and calculate the amount of gas it will consume.






R. H. Peterson
CHAO
345. #9183 Posted: 11/23/2011 7:15:49 PM | View page where question was posted

QUESTION:
I have a gas start see through fireplace.. 16 in depth, width 24 inch front and back. Have had problem with burning wood due to smoke leaving firebox and going into house (cold air return issue) Am thinking about going with vented ceramic gas logs. Am I able to use existing gas start pipe and just put the ceramic logs on my log rack? Also, would there be concern about fumes or smoke leaving firebox using ceramic logs?

ANSWER:
We do not advise using a gas log lighter for a gas log set. It will cause a great amount of soot to build up on the logs rather quickly, plus it will not give you a very realistic flame like our burner systems. Please read more about this on our site here: Can I buy just the logs?.

Regarding your poorly drafting fireplace, gas logs burn very much like real wood. So if you are having drafting problems with a wood fire, you will most likely have the same issue with a gas log. I might suggest that you consider using a vent free gas log instead. You can see them here: See thru vent free gas logs.





346. #9182 Posted: 11/23/2011 7:09:50 PM | View page where question was posted

QUESTION:
HI, I got a new fan from you guys from lows and it didnt come with a instructions to program the remote i was wondering if i could get instructions by email?

ANSWER:
Sorry, we do not sell fans form Lowes. They have their own brand of fans called Harbor Breeze. Please contact Lowes for any questions you have about their products.





347. #9181 Posted: 11/21/2011 1:39:42 AM | View page where question was posted

QUESTION:
I have Majestic Woodburning fireplaces (SR42A and a BR36) and want to know if the Peterson VENTLESS gas propane logs would work SAFELY in these units? Or, does a ventless log set require any special fireboxes? I had Peterson logs before and would be my choice. Thanks for your help.

ANSWER:
Both of your Majestic fireplaces can have either vented or vent free gas logs installed. If you choose vent free logs, be sure to look at the clearances to a combustible mantel and the hood requirements for the fireplace if you do have a mantel that projects out beyond the fireplace opening. Here are links to the installation manuals in case you do not have them handy. Refer to page 18 of each manual for instructions about gas logs:

SR42A: http://lib.store.yahoo.net/lib/yhst-85157807491896/sc42a_inst.pdf
BR36: http://literature.mhsc.com/majestic/manuals/7412944_BR_BC_27.pdf





348. #9180 Posted: 11/21/2011 1:25:14 AM | View page where question was posted

QUESTION:
We have a Superior fireplace model number HC3820A in our home that was built in 1997. We burn wood in our fireplace. I think it is called "zero" clearance fireplace. We would like to consider a gas log set. The Peterson gas logs with "river stone" is contemporary. Would this be appropriate for our fireplace? The opening width is 34 inches which tapers to 24 inches across the back wall.

ANSWER:
You most certainly can install a Peterson gas log or gas burning river stones in your fireplace. I would suggest that you call and speak to one of our representatives who will be happy to help you choose the right size burner and best control system for your fireplace so that you know it will work out beautifully.





349. #9179 Posted: 11/21/2011 1:16:41 AM | View page where question was posted

QUESTION:
Can i use any light fixture kit on my hunter celing fan?

ANSWER:
No, Hunter has their own way of mounting light fixtures to their fans, so other brands will not fit. The finishes rarely match either.

You will need to purchase a Hunter fixture for your Hunter fan. But also, you must be sure that Hunter even makes fixtures that fit your particular model. Do you know the model number of the fan you own? If so, let me know and I'll see if I can’t check to see what fits your fan. Or try emailing me some pictures of your fan. Email to: gregt@hansenwholesale.com





350. #9178 Posted: 11/21/2011 1:15:11 AM | View page where question was posted

QUESTION:
Are downroads interchangeable across brands. We will replace (ordering soon) some old hunters with the Minka aire I52 and are hoping to keep the original downrods. Colors match, but I wonder about diameters and threads. thanks!

ANSWER:
No, downrods are not typically interchangeable between brands...and particularly between Hunter and other brands. Yes, the threads and diameter are different, as well as the drilled holes and location of the holes that are used to mount the fan to the pole. You will need to purchase a new downrod and use it along with all of the mounting hardware that comes with the Minka Aire fan.





351. #9177 Posted: 11/21/2011 1:13:25 AM | View page where question was posted

QUESTION:
Need advice to remove ceiling fan Casablanca Model No. CB 184440 from the ceiling. The fan is so tight to the ceiling I cannot get a screwdriver between the fan to get to a slot in the cover that is against the ceiling. I can see a screw in the slot but cannot get to it. Do I have to take the fan apart? Or what?

ANSWER:
Not sure what model of Casablanca fan you have since the model number you supplied is not a Casablanca model number. Regardless, my suggestion is that you tilt the fan away from you as you attempt to remove the screw. The fan sits in a ball that can rotate up to 30 degrees when you push on it. Be careful not to bend the blade irons by pushing on the blades. I would remove the blades first for that matter to make it easier. Also, it is best if you use a very short phillips head screwdriver.

If you email me some pictures of your fan, I will most likely recognize it and may be able to offer a different tip, or at least confirm that my advice was correct. Email pictures to: gregt@hansenwholesale.com





352. #9176 Posted: 11/21/2011 1:11:46 AM | View page where question was posted

QUESTION:
Find Hamilton Bay UC7078T controller

ANSWER:
Hampton Bay is sold only by Home Depot (it is their own house brand). Please contact them for questions you have about their products. We do not have any documentation for Hampton Bay ceiling fans nor do we recommend or offer support for them.





353. #9175 Posted: 11/21/2011 1:09:50 AM | View page where question was posted

QUESTION:
This is the most informative website I have visited today regarding propane logs for vented stoves! THANKS! I have a free-standing vented "heating appliance" stove converted from natural gas to propane (with company parts, NOT universal parts). The logs look fake. I added platinum glowing embers on the grate in front of the window (according to the owners manual), nice. Can I add RealFyre charred oak branches around the edges (away from direct flame) for a more realistic look?

ANSWER:
I cannot recommend adding anything to your fireplace other than what the manufacturer allows for in the installation manual. In your case, I am sure it does not mention that it is OK to add additional decorative logs from an outside brand. I am a very staunch advocate of following the instructions for gas appliances, particularly if I am offering advice to people site unseen. I cannot take on the liability should something go wrong. Adding additional components that were not tested by the fireplace manufacturer can in fact create a hazard. Too much heat may develop or any other number of issues that I cannot foresee.





354. #9174 Posted: 11/20/2011 9:39:07 AM | View page where question was posted

QUESTION:
bought a new house fan is missing light bulb modle # AER52BP5LKRS what bulb is needed

ANSWER:
Your fan is a Harbor Breeze fan. Harbor Breeze is the house brand for Lowes, so you will need to contact them for information about your fan. You can view the Harbor Breeze Aero fan here on their website: Harbor Breeze Aero






R. H. Peterson
S9
355. #9173 Posted: 11/19/2011 2:09:00 PM | View page where question was posted

QUESTION:
Are there any problems when installing a TV above the mantle with a ventless gas log

ANSWER:
If the TV is recessed above the mantel, there should not be a problem. However, be sure to refer to page 10 of the installation manual for the Peterson S9G9 gas log set where it describes the requirements for a hood above the fireplace opening when there is a mantel above the fireplace. The required hood will act as a heat deflector to prevent excessive heat from going straight up. Here is a link to the document: S9G9 Installation Manual.





356. #9172 Posted: 11/19/2011 1:36:21 PM | View page where question was posted

QUESTION:
What % efficient is vent free gas logs in burning all gas feed ?? For saftey, do I need a carbon monoxide monitior in the room ????

ANSWER:
Vent free gas logs operate at a 99.9% efficiency. All the heat produced by burning the gas goes into your room since there is no heat being lost up a chimney. If you must open a window in order to burn the logs (as some people do), then this will reduce the efficiency dramatically. A carbon monoxide detector is definitely recommended when burning any gas appliance in your home. For more information, please read the info on our website regarding Vented - vs - Ventless Gas Logs.





357. #9171 Posted: 11/19/2011 1:32:04 PM | View page where question was posted

QUESTION:
i have a vermont cast vent free stove (vf25) but i was thinking about putting a log insert set with a thermostat in it. is that possible? adviseable? i think a 16 inch set would fit...not sure

ANSWER:
The VF25 is a vent free appliance made by Vermont Castings. This type of fireplace cannot use any other logs and burner system than the one that came with it. If Vermont Castings offered a thermostatically controlled option for your fireplace, then you may be able to add that option if you can find someone who sells the upgrade. My suggestion would be to contact Vermont Castings directly and ask them. Here is a link to their website: vermontcastings.com.





358. #9170 Posted: 11/19/2011 1:28:34 PM | View page where question was posted

QUESTION:
we have nat. gas log it is bruning rich. how do you fix this? it has black smoke coming from it.

ANSWER:
Could be an improper orifice. Could be that the sand and embers missing or installed incorrectly. Could be that the burner was designed for Propane and you are burning natural gas. Has it always operated this way or is this something new? Can you email me some pictures of your gas logs? If so, send them to: gregt@hansenwholesale.com





359. #9169 Posted: 11/19/2011 1:26:40 PM | View page where question was posted

QUESTION:
We are looking to replace the logs and burner in our vented gas fireplace. We like HSG4-18 18" R. H. Peterson Ripped Split Oak gas logs with G4 Match Light Burner for Standard Vented Natural Gas Fireplaces. Does the burner come with it or do we have to purchase a burner in addition to the logs? Thank you!

ANSWER:
For starters, I need to know if you have a gas fireplace, or if it is a wood burning fireplace that has a gas log installed in it. If it is in fact a gas fireplace and NOT a wood burning fireplace, then you cannot install gas logs in it, you can only use the gas logs and burner that came with the gas fireplace. Regarding the Peterson gas log model HSG4-18, that particular model includes the burner system, grate, sand, glowing embers and connector kit. The logs only would be model HS-18. The G4 in the model number indicates a G4-18 match light burner kit.





360. #9168 Posted: 11/19/2011 1:23:33 PM | View page where question was posted

QUESTION:
For some unknown reeason my fan blades are now turning in the reverse mode. I do not have a remote control for the fan. I have a wall dial setting to run the fan. It has been installed for 3 years now and was always turning in the forward mode to move air downward. I have tried to locate the switch on the motor housing but can not find it without taking the whole fan down. Can you tell me where the switch is? Is it possible the TV remote had an effect on the change of direction

ANSWER:
I need to know the brand and model number of your ceiling fan to be of much help. That info should be located on a label that is on the top of your fan. Also, if you can email me some pictures of your fan, it will help. Email pictures to: gregt@hansenwholesale.com





361. #9167 Posted: 11/19/2011 9:59:17 AM | View page where question was posted

QUESTION:
To whom, I love your website, it is so informative and I have used it to purchase the Emerson Eco Midway earlier this year for my home. I am now helping my brother set up a couple of restaurants and wanted some advice on commercial ceiling fans. Are their any obvious differences and what should I be looking for? Thanks Oliver McClarty

ANSWER:
There are not really any "Commercial" ceiling fans. There are what you would call "Industrial" ceiling fans, but those are used in very large open areas such as manufacturing facilities and warehouses. Most restaurants do not use industrial ceiling fans, but rather choose the types of fans you see on our website with all. Most restaurants that we deal with choose higher quality fans that have a particular style and finish that fits their decorative theme. When searching our website, the default sort results will put the higher quality models first, making it easy to find them.

Can you email me some pictures of the restaurant? I'll be happy to offer some suggestions, or forward your response to one of other ceiling fan experts who can take you through the decision making process. Email your pictures to: gregt@hansenwholesale.com





362. #9166 Posted: 11/17/2011 1:01:40 PM | View page where question was posted

QUESTION:
We have an old 1993 gas ventless Desa fireplace model GL5000, logs have been "shot" for years, can I buy a new log set and burner with that old firebox or do I have to replace the firebox too. The log sets were Haughs models,

ANSWER:
I located an installation manual for your DESA fireplace online and it is ONLY approved for the Haugh’s and DESA vent free log sets that are listed in the manual. Technically, you cannot use any other brand or model because they have not been approved. Therefore, we cannot sell you any of the Peterson vent free gas logs you see on our website.

Here is a link to the: Owners manual for DESA GL5000 Vent Free Fireplace

Unfortunately, both Haugh’s and DESA are no longer in business.

Here is a link to a website that appears to sell parts for DESA fireplaces, so you may be able to get the parts you need to get your existing log set repaired. although I do not know the validity of the info they have posted there, there is a phone number you can call. www.desaparts.com

You can also use the resources on our website to locate a local professional who may be able to evaluate your gas logs and determine what parts are necessary to fix it…and then do the work if the parts are available: Gas Log Service Professionals. Use the link for the National Fireplace Institute on that page.

If you cannot get your gas logs repaired, the only other alternative I can see is to replace the firebox.





363. #9165 Posted: 11/15/2011 6:15:58 PM | View page where question was posted

QUESTION:
Hi. Is the minimum height 24"? I see that you have 3 different drive rod lengths mentioned, but I only saw 24" and 36". We have an 11 x 11 room with a 9 foot ceiling. We would be going with the 18" blades to make the size 44". If you had a shorter drive rod might that work? Thanks!

ANSWER:
The 24" version (with the 9" rod) is the shortest version available and is designed for ceilings at least 9 feet high. This puts the blades at just a little over 7 feet from the floor, which meets building codes.

The mention of 3 different rod sizes was incorrect. Emerson actually had a longer model (48") in the past that was discontinued, but we failed to change the description on our site. My apologies...seeing as I am the webmaster and am responsible for such changes. I have made the correction so future visitors will not be confused.





364. #9164 Posted: 11/14/2011 1:22:58 PM | View page where question was posted

QUESTION:
gas logs will not fire.ltried to light with a match, nothing, seems like there is no gas there.

ANSWER:
I need to know a little more about your gas logs such as the brand and model of the logs. Is this a real wood burning fireplace with a gas log installed, or is it a gas only fireplace that came with logs?

If you can email me some pictures of your fireplace and the gas log burner system I may be able to offer you some insight without knowing the above info. Email your pictures to: gregt@hansenwholesale.com






Minka Aire
F519
365. #9163 Posted: 11/14/2011 1:05:30 PM | View page where question was posted

QUESTION:
I just bought a 44" MinkaAire Concept II fan and meant to get the 52" fan. Do you sell only the blades? And, will the 52" blades fit the 44" fan? thanks!

ANSWER:
We do sell the blades separately. However, the 52" concept II fans have a larger motor which is designed to accommodate the larger blades. If you put the larger blades on the small 44" motor, it will not operate properly and most likely burn out because it is not designed to handle the additional torque. So changing out the blades is not a viable solution. If you purchased the fan from us, simply give our customer service department a call so you can arrange to exchange your fan.





366. #9162 Posted: 11/14/2011 12:58:51 PM | View page where question was posted

QUESTION:
I have a natural gas fireplace, vented. The gas valve and thermopile are bad. Instead of replacing both we would prefer to replace the "fake looking" log set with something that burns more realistic. The unit we have was made by Superior The Fireplace Co. 5000 series (GHC 5000N) 18,000 BTU input. Is this ok to do, if so, what unit would you reccommend? Thank you, Lewis Fike

ANSWER:
Gas fireplaces such as yours come with their own proprietary burner system and logs. Unless the manufacturer has options to choose from for your model of fireplace, you cannot use any other logs than those that came with it. Most gas fireplace manufacturers do not make any options. The reason for this is that gas fireplaces use a much smaller diameter flue than a real wood burning fireplace and the exhaust that is produced must be tightly controlled. The amount of exhaust produced is greatly affected by the burner system, the type of logs used and the actual placement of those logs over the burner.

For example, when the flame hits the logs it is cooled off, which creates incomplete combustion of the gas. The result of incomplete combustion is the production of carbon monoxide (lethal gas) and soot (messy black stuff that ruins the logs). When gas burns cleanly, it only produces carbon dioxide (not lethal) and water vapor with very little or no soot. So the more incomplete combustion there is, the more capability the fireplace must have of exhausting these dangerous fumes. So every gas fireplace has the burner and logs specifically made and tested to meet certain criteria based on the capabilities of the firebox and exhaust system. Using any other logs or burner system can create both a fire and health hazard.

Your only option is to repair it or replace the entire fireplace.





367. #9161 Posted: 11/14/2011 12:46:58 PM | View page where question was posted

QUESTION:
I am looking for 24 "ventless gas logs (2 sided) rated up to approximately 90,000 Btus/hr. I want a remote control start, flame level, and thermostat control. Please reply. Thank you, Mike Shackelford

ANSWER:
There is no such thing as a ventless gas log that has a rating over 40,000 BTU. This is a national standard. It is not considered safe to burn more than 40,000 BTU in any room due to the amount of oxygen that is depleted and the volume of carbon dioxide and water vapor that is produced by burning this much gas. So, hence the reason you can only find see through vent free gas logs that are 30,000 to 40,000 BTUs.

The model that I would recommend for you that has the most realistic flame and all the features you requested (except the BTUs) is the Peterson Charred Evening Fire here on our site: 24" Charred Evening Fire Vent Free Gas Logs.

The included remote control does NOT have a thermostat. Although an upgraded control that does have this capability is available, unfortunately we have not yet added the ability to add it to your order online, so you will need to call us to place your order if you want that option. The standard remote that comes with the log set if you order it online allows you to turn the fire on and off as well as adjust the flame height.





368. #9160 Posted: 11/13/2011 1:32:31 AM | View page where question was posted

QUESTION:
I live in CA and my house was built in 2001. I have a Superior BRF-36 fireplace. There is a chimney. Instructions say I can use solid wood, and solid fuel firelogs, yet there is a warning that states only use invent gas log sets and don't exceed 26,000 BTU. That doesn't make sense why i can use real wood but then only unvented gas logs. Most places don't sell unvented logs and they are not legal in California, so I am confused. So I want to use vented logs and they are much higher BTU.

ANSWER:
Actually, you have interpreted the owners manual incorrectly for the Superior BRF-36 fireplace. Page 16 of the manual states in regarding to installing a gas line: "This provision is intended for connection to a decorative gas appliance incorporating an automatic shut-off device and complying with the Standard for Decorative Gas Appliances for installation in vented fireplaces, ANSI Z21.60 (1991)".

Vented gas logs are in fact the decorative gas appliance that is being referred to, so it is perfectly OK to install one of our vented gas logs in your fireplace and there is no limit to the BTU rating because they will be burned with the damper open just like a real fire. It does however stipulate that you must have a safety pilot or electronic ignition (automatic shut-off device). A safety pilot is not actually required in California, but is required by Superior, so in order to meet code it would in fact be required.

About ventless log options for the BRF fireplace. The 26,000 BTU limitation you referred to are for ventless gas logs only and only apply if there is a mantel or any other protrusion above the fireplace within 18 inches. If there is no such protrusion, a 40,000 BTU ventless log set can be installed. You are correct that ventless gas logs are NOT legal in California, so the ventless info does not apply to you.

Here is a link to the: Owners Manual for a Superior BRF Fireplace.





369. #9159 Posted: 11/12/2011 3:32:10 PM | View page where question was posted

QUESTION:
Hello, Your website is THEE MOST informative and helpful and once I narrow my decision I will happily be purchasing my fan from you. I am between the Hunter Classic original, the Emerson Premium and the Emerson Carrera Crande DC. All have various pluses and minuses for my application. I would like to know how much risk of oil leakage the Hunter poses..?

ANSWER:
I have been in the ceiling fan business for over 25 years and during that time have never had a custom report that oil leaked from their Hunter Original ceiling fan other than when they took it down and moved it. You just need to be careful not to tip the fan too much when there is oil in it. Once installed, it won't leak.





370. #9158 Posted: 11/12/2011 3:25:21 PM | View page where question was posted

QUESTION:
I dont know what type of fireplace I have other than it has a gas tube with holes and a key to turn on and light the gas. It appears to be prefab metal. There is mention of GEK on the label. There is a damper with what seems to be at least an 8 inch round opening for the flue. There is a grate with some type of artificial logs on it. The building is about 25 years old. I have no information from the previous owner about it. Can you help me determine what type of logs to use etc?

ANSWER:
Based on your description, it sounds like you have a prefabricated wood burning fireplace. In most every case, you can install a vented gas log in a prefab fireplace. However, ventless gas logs are sometimes not allowed. The only way to determine if a ventless gas log is acceptable is to refer to the owners manual for the fireplace (or contact the manufacturer). It is often possible to find the owners manual online if you know the brand and model number of the fireplace. There should be a label somewhere inside the fireplace that will have that information. If you cannot locate it, then stick to vented gas logs.

FYI: I do recognize GEK as being a glass door model for an old Majestic fireplace. Often times, the label on the fireplace will make reference to glass doors that are approved for the fireplace, so look more closely at that label and let me know if you find any further info. If you can email me some pictures of your fireplace (including a closeup of the label), I may be able to determine what make it is and offer more info.

Email pictures to: gregt@hansenwholesale.com





371. #9157 Posted: 11/12/2011 12:28:31 PM | View page where question was posted

QUESTION:
The gas supply in our fireplace comes up in the middle of the floor of the fireplace, are there any logs that can be installed without having to move the gas supply?

ANSWER:
Years back, I used to be an installer for gas logs and did over 3,000 installations. I ran into this issue many times as it is not that uncommon. My solution was to place a 90 degree elbow on the incoming gas line and then place several bricks around it so as to raise the burner above the elbow, allowing me to make the connection to the burner using the supplied connector. I would then cover the bricks with sand and lava granules. Make you place the bricks in a manner that allows the grate to sit on top of them as well as the burner. The more bricks you set in the fireplace, the less sand and lava rock you need. There is no need to mortar the bricks. If the gas line comes up more than 3 inches, you may need to cut it off and rethread it to make it shorter. If you email me a picture of your fireplace, I may be able to offer other advice. Email pictures to: gregt@hansenwholesale.com.





372. #9156 Posted: 11/12/2011 12:20:32 PM | View page where question was posted

QUESTION:
I have an old set of vented logs, Real Fyre Oak. They are very heavy, but in great shape. Can I buy just the ventless burner, your Model G9-30-15 idem 99035 and use the existing logs? Thanks.

ANSWER:
The answer is no, you cannot use your existing peterson vented logs with a ventless burner. Ventless logs can only achieve their ventless nature if they do not produce soot or harmful exhaust (like carbon monoxide). The burner system and logs of a ventless gas log set are matched to each other so that the flames do not touch the logs, or if the flames do touch the logs, they touch in a very controlled and specific manner.

In the gas log industry, the flames touching the logs is referred to as flame impemgenment. Flame impemgement causes the flame to cool off as some of the heat is absorbed by the log. This causes incomplete combustion of the gas, which results in the production of carbon, carbon monoxide and water vapor. Ventless logs require complete combustion of the gas which produces only carbon dioxide and water vapor. So, every ventless gas log set has a matching burner and logs where the logs are placed in exact predefined locations over the burner so that the combustion process is controlled and performs as it has been tested.





373. #9155 Posted: 11/12/2011 12:08:17 PM | View page where question was posted

QUESTION:
my parents want to convert their lp gas fire place to a electronic ignition remote. i have been looking at the epk-01. whats the price and what information off the old burner would i need to insure i receive the correct upgrade. the install will be done by myself certified hvac technician

ANSWER:
Adding an electronic ignition system to an existing gas log burner is not recommended unless the manufacturer of your log set makes one that is specifically designed to be retrofitted to your existing burner. If you own a Peterson gas log, there is such a possibility, but that depends on the model of gas log that you have. Without knowing more about the type of fireplace you have and the brand and model of logs that are in it, I cannot give you a more direct answer. Your options will also be more limited depending on whether what you have is a gas fireplace or a wood burning fireplace that has a gas log in it. They are 2 completely different scenerios. I will say that in most cases we have dealt with, the solution has been to replace the entire burner system and logs with a new set that comes with an electronic ignition system.

If you email me some pictures of your fireplace and gas logs, I may be able to provide more insight. You can email your pictures to: gregt@hansenwholesale.com





374. #9154 Posted: 11/12/2011 11:50:19 AM | View page where question was posted

QUESTION:
How much expense is involved in venting a fire place that now has vent-free logs. Can it be done with out replacing the existing logs. Our home has a vent-free fireplace in the living room, and a large vent-free fire place in the family room. The large fireplace also has a blower in it. Thanks SB

ANSWER:
Unfortunately, there is no way to convert a ventless fireplace into a vented fireplace. Ventless fireplaces are not designed to have a vent added to them. Your only alternative is to tear out the existing ventless fireplace and replace it with a vented fireplace. You cannot use a vented gas log in a vent-free firepalce, nor can you burn wood in it. The cost to replace your fireplace with a vented fireplace will vary widedly depending on the location in your home. It can be anywhere from $5,000 to $20,000+.





375. #9153 Posted: 11/10/2011 9:13:15 AM | View page where question was posted

QUESTION:
I am interested in the Emerson Avant ECO fans. How much noise to they generate? Are DC fans louder or more quite than standard fans. Also, how hard are they to install?

ANSWER:
The Eco fans from Emerson are as quiet as a fan can be. The DC motors are the most advanced ceiling fan motors available today and will run dead quiet. As far as installation, the Eco fans are easy to install. Unlike cheaper fans, high quality fans like these have components that are precision made, so things tend to line up correctly making installation even easier. The Emerson Eco fans are among the best fans on the market today and we are confident you will be quite satisfied with your purchase.






Fanimation
FPD8089
376. #9152 Posted: 10/24/2011 1:05:09 PM | View page where question was posted

QUESTION:
Is this fan 220 volts?

ANSWER:
The Fanimation Keistone is NOT a 220Volt fan. The voltage (120 volts) is included in the list of specifications on the product page from which your question was posted. We do have quite a few 220 Volt ceiling fans available, but not all of them are searchable in our database. Use these links for more information about the 220 Volt Ceiling Fans that we offer:

.





377. #9151 Posted: 10/24/2011 12:14:44 PM | View page where question was posted

QUESTION:
Who should I hire to install the gas log? Where do I get the permit?

ANSWER:
Gas logs do not require a permit in most cities. However, if you must have the gas line run, you will need a plumber to do that job, and the plumber should pull and satisfy the necessary permits. If you already have the gas piped to the fireplace, you can use this link to find a gas log installer in your area: Find a Gas Log Installer in Your Area.





378. #9150 Posted: 10/24/2011 12:11:12 PM | View page where question was posted

QUESTION:
CF705SAW, I spoke with someone there on Friday they said you had one left. I would like to purchase I have a purchase order number. Please call me

ANSWER:
Yes, we do have one of these left at this time. One of our customer service professionals will call you shortly to take care of your needs.





379. #9149 Posted: 10/24/2011 12:10:04 PM | View page where question was posted

QUESTION:
I have a Martin VS36 Ventless Gas log set (approximately 12 years old). The electronic ignition does not work( Iuse a match to light the pilot) and the logs will not stay on longer than 3 minutes. Do you have replacment parts or have a replacement log set (with remote control) that will fit the Martin ventless enclosure? Thanks Dale Butcher

ANSWER:
We do not carry replacement parts for gas fireplaces. I would suggest that you have a professional gas fireplace repair technician come to your home to service it. You can find fireplace professionals in your local area using the resources on this page of our site: Gas Fireplace Service Professionals.





380. #9148 Posted: 10/24/2011 11:58:41 AM | View page where question was posted

QUESTION:
I have a vented fireplace and would like to purchase logs only. Do you sell only the logs?

ANSWER:
Yes, we do sell just the logs. To buy them, we recommend that you call us so that we can make sure the logs you order are appropriate for your fireplace and existing burner system. FYI: If you just have a gas log lighter in your fireplace, this may not be appropriate for burning gas logs. I suggest you read this for more information on purchasing logs only: Buying Gas Logs Without a Burner.





381. #9147 Posted: 10/24/2011 11:55:36 AM | View page where question was posted

QUESTION:
Good afternoon, Please let me know if you are able to quote me on the following fans Qty 34 220V 52" Ceiling Fans with 3spd reversible motor I actually have 8 different quotes to do for the same customer with different quantities for these fans on each request. I would like a quote in these including freight to Glens Falls NY 12801 as well as lead time. I would also need a spec sheet of some sort to send to customer. Thank you in advance, Lori

ANSWER:
Thank you for your request. One of our Trade Department professionals will contact you shortly to go over your needs and make sure you get the best quantity discount possible for the 220 volt fans you need.






Minka Aire
GF900
382. #9146 Posted: 10/24/2011 11:53:26 AM | View page where question was posted

QUESTION:
Can I uploard a picture of the ceiling fan? I need replacement glass and do not see it here??

ANSWER:
If you need help identifying your Minka Aire ceiling fan, you can email some pictures to the Hansen Wholesale Webmaster: gregt@hansenwholesale.com





383. #9145 Posted: 10/24/2011 11:50:58 AM | View page where question was posted

QUESTION:
Do you ship to Canada?

ANSWER:
Yes, we do ship to Canada. You will need to call and place your order so that we can quote you the correct shipping rate. If you cannot reach us from our 800 number (1-800-201-1193) you can call our local number at: 1-562-594-1249.





384. #9144 Posted: 10/24/2011 11:47:06 AM | View page where question was posted

QUESTION:
I have a Fanimation fan and want to add a light fixture - I have seen model LK250 which looks the same as your picture - do you sell the light fixtures separately?

ANSWER:
You can order the Fanimation LK250 ceiling fan light fixture separately using this link: Fanimation LK250 Light Kit






Hunter
27183
385. #9143 Posted: 10/24/2011 11:40:43 AM | View page where question was posted

QUESTION:
I have four Hunter 27183 fan switches in my home. All of them have the knobs on the slide missing. Is this a common problem and do you know where I can buy more of the knobs? They have snapped off. Thank you.

ANSWER:
Hunter does not sell the knobs separately, so we do not have access to them. Unfortunately you will need to purchase a complete new control to remedy your situation. FYI: In the 17 years I have managed this website, you are the first to post this question, so I do not believe this is very common.





386. #9142 Posted: 10/24/2011 11:34:25 AM | View page where question was posted

QUESTION:
How can I convert a direct vent fireplace to something appropriate for vented gas log? I will buy from your company once we figure out how to convert. thank you

ANSWER:
Vented gas logs can only be installed in wood burning fireplaces. They burn very much like real wood and produce byproducts that must be vented out through a vertical chimney. Unfortunately, you cannot use ANY gas logs in a direct vent fireplace other than those that came with it. If you want to burn vented gas logs, your only choice is to remove the entire fireplace and replace it with a wood burning fireplace and vertical chimney system.

Direct vent fireplaces operate in a VERY controlled air-tight environment that is designed and safety tested by the manufacturer. The direct vent pipe is a double wall pipe that draws combustion air from outside the house through the outer wall of the vent and then pushes the exhaust out through the inner wall. This allows the system to be installed without a vertical chimney. The burner system and logs used in these fireplaces are designed specifically for each model of DV fireplace to maintain balance between the combustion air and exhaust pressure as well as the internal heat inside the burning chamber. The burner systems cannot be modified in any way without creating a potential fire and health hazard.





387. #9141 Posted: 10/17/2011 12:08:51 PM | View page where question was posted

QUESTION:
I can't afford to have my old wood burning fireplace fixed so I thought I would put in ventless gas log system. I have already had a nature gas line installed and I am trying to find out what brand to get because I know nothing about them. Question #1 is could I use Vented or do I have to use Ventless logs. Appently there are cracks in the flue area.

ANSWER:
Vented gas logs require a fully functional wood burning fireplace. So if you have had your chimney inspected and it was determined that your fireplace is not safe to burn wood, then it is not safe to burn vented gas logs either. If the actual firebox is still in sound condition, ventless gas logs may be acceptable. You will need to confirm this with your local building official to see what is allowed in your area. You may be required to have the damper permanently sealed shut in order to prevent accidental opening of the damper. So the final answer will have to come from your building department (or inspector).





388. #9140 Posted: 10/17/2011 12:02:22 PM | View page where question was posted

QUESTION:
do you have replacement parts for Hapmton Bay 52dc10 glass cover?

ANSWER:
Sorry, we do not carry any replacement parts for Hampton Bay ceiling fans. Hampton Bay fans are sold only by Home Depot, it is their own house brand. So you will need to contact Home Depot to see if they can supply what you need. It is my experience that they do not supply replacement glass for their fans in most cases. In contrast, if you buy a fan from us and break your glass (within the first 5 years), we will replace it FREE. This is an exclusive policy that we provide only to our customers.






R. H. Peterson
HR
389. #9139 Posted: 10/17/2011 11:58:17 AM | View page where question was posted

QUESTION:
Can these logs be used in a direct vent firebox?

ANSWER:
The answer is no, you cannot use these (or any) gas logs in a direct vent fireplace. Direct vent fireplaces come with their own gas logs and burner systems. These cannot be modified in any way, nor can you use anything other the the options supplied by the manufacturer. Therefore, you cannot use ANY aftermarket vented or ventless gas log from any manufacturer in direct vent fireplace, you can only use the OEM parts. The reason is that direct vent fireplaces operate in a VERY controlled environment that is created by the manufacturer so that they do not produce soot. Even stacking the OEM logs incorrectly in your DV fireplace can make it soot up, overheat and turn itself off...or produce excess carbon monoxide.





390. #9138 Posted: 10/17/2011 11:55:43 AM | View page where question was posted

QUESTION:
I currently have a vented set, can I purchase ONLY the burner and use my pre existing cement logs?

ANSWER:
Yes, you can purchase just the burner system. However, you will need to call us to place your order so that we can make sure you get the right burner for your logs. Call: 1-800-201-1193






R. H. Peterson
RD9
391. #9137 Posted: 10/17/2011 11:52:11 AM | View page where question was posted

QUESTION:
20" PETERSON VENTLESS GOLDEN OAK, NATURAL GAS, ADJ FLAME VR-2A DELUXE REMOTE SYSTEM, SINGLE SIDED, INDOOR LOGS. PRODUST # RD9G9-0-15. PLEASE SUBMIT A PRICE BREAKDOWN, ORDERED ONLINE SHIPPED TO 38060 ZIP. THANKS. RON WALKER

ANSWER:
The price posted on our website is the delivered price to your location when ordered online. There is no tax or shipping cost at this time. Please use this link to view the price and place your order: Peterson RD9G9-20-15 Ventless Gas Logs





392. #9136 Posted: 9/2/2011 1:37:20 PM | View page where question was posted

QUESTION:
Hello, I am interested inknowing if you carry the OUTDOOR remote control for this ceiling fan. Hunter stone haven # 23945. Thank You

ANSWER:
Hunter does not make a remote control for the Stonehaven ceiling fan that is rated for use outdoors.





393. #9135 Posted: 8/29/2011 4:53:04 PM | View page where question was posted

QUESTION:
Good evening. Can this fan be dropped 4 feet from mounting flange ? Thanks Roger

ANSWER:
Yes. You can purchase a 4 foot downrod by clicking on the orange "Downrods" button just beneath the main picture of the fan on the product detail page.






Minka Aire
F593
394. #9134 Posted: 8/29/2011 4:51:52 PM | View page where question was posted

QUESTION:
Interested in two Minka Aire Traditional Concept Ceiling Fans. 1-44 Model F593-WH and 1-52 Model F594-WH. QuestionsWhy is the remote an optional extra when it is standard on the equivalent sizes in Concept II Models? What is the optional cost for adding the remote, if I were to purchase from you? Any price break for buying two fans? Look forward to hearing from you..........Thanks.........Giles.

ANSWER:
The Traditional Concept Fans are rated for Wet outdoor locations. The remote control transmitters are only rated for use in dry locations, so Minka Aire includes a wall control with these fans instead of the remote control. The receiver that comes with the fan can actually be operated by an optional remote control which can be purchased separately. Keep in mind that since the hand held transmitter is not rated for use outdoors, you should not leave it outside overnight if you opt to use it with a fan that you have installed outside. You can add the optional remote transmitter model RC212 to your fan by clicking on the orange "Controls" button just beneath the main picture on the product detail page. As for questions regarding pricing, we are not allowed to publish any pricing less than what you see on our site, so please call us at: 1-800-201-1193 to get the best deal.





395. #9133 Posted: 8/8/2011 1:40:40 AM | View page where question was posted

QUESTION:
Can this fan hook directly into our household 120V AC current? Do we need a converter? If we need a converter, would it lose energy efficiency?

ANSWER:
All of the ceiling fans on our site that have DC motors are designed to be hooked up directly to your normal 120V AC household current without any special converter. The conversion from AC to DC is handled inside the fan. You can read more details here: About Ceiling Fans with DC Motors.





396. #9132 Posted: 8/6/2011 6:50:32 PM | View page where question was posted

QUESTION:
Any fans with variable speed control anymore? I have an old Casablanca that does.

ANSWER:
No, none of the quality ceiling fan manufacturers use a variable speed control on their fans. This type of control was innovative when it was first produced, but it became problematic and was never quite as reliable as desired. It also caused some slight noise in the fan, although the type of control that Casablanca used did seem to be pretty quiet. If you want the most control of your fan speed, I would suggest you look at fans made by Casablanca that have the Inteli-Touch control, which gives you 6 speeds. Give us a call and we will be happy to help you find many other alternatives.






Minka Aire
F574
397. #9131 Posted: 8/6/2011 6:47:22 PM | View page where question was posted

QUESTION:
is the Minka model ma-f518-bn outdoor rated only or wet rated? Does the Wet rated Minka F574-BNW come in a smaller (44" or so) model?

ANSWER:
The F518 44" Concept II ceiling fans are not rated for use outdoors at all (neither damp nor wet locations). The F574 52" series is rated for outdoor Wet or Damp locations, but is not available in a smaller version. Because most outdoor locations are less limited in size, the demand for the 44" version simply does not warrant manufacturing it. If you must have a 44" fan, I suggest you consider the Emerson Curva Sky 44 model CF144BS. This fan is very similar to the Minka Aire Concept II and is outdoor rated for Wet or Damp locations.

FYI: The smaller 44" version of the indoor model uses a smaller motor and blades than the 52" fan. If it was just a matter of swapping out the blades, that would do the trick, but the 52" fan cannot accept the 44" blades and the motor would burn out due to the fact that the RPMs would be too high. In most cases, you can use a bit larger fan that you think...particularly outdoors where you need more airflow just to feel it.





398. #9130 Posted: 8/6/2011 6:38:11 PM | View page where question was posted

QUESTION:
the light is rather bright, can i use it with only one bulb installed? Otherwise i love my new fan

ANSWER:
Sure, there is no reason why you cannot remove one of the bulbs from the light fixture in the Midway Eco fans. Seems they just cannot get it exactly right for everyone since I have had others comment that the light was not bright enough for them. I personally wish that the CFL bulbs were dimmable, but since that technology just is not ready for production level ceiling fans, we will just have to wait until it is. Trust me, I have spoken to engineers and executives at Emerson expressing the need for a dimmable solution on the light fixture so that it can please all consumers and they assured me that if the proper type of dimmable CFL bulbs were available for the ECO fans, they would be using them. The problem is that the current technology used with dimmable CFLs causes them to flicker when used in ceiling fans and it also reduces the life of the bulb drastically, which sort of defeats the purpose of a long life low energy bulb.





399. #9129 Posted: 8/6/2011 6:32:15 PM | View page where question was posted

QUESTION:
can you have an electronic ignition for a pilot light on vent free logs?

ANSWER:
Yes, many of the Ventfree gas logs on our site are available with Electronic Ignition. To choose this option, simply view the product detail page of any of the Vent-Free log sets to see if the option shows on the page in the control options dropdown menu. You can also use this link on our search page to find all Ventless Gas Logs with Electronic Ignition.






Minka Aire
F510
400. #9128 Posted: 8/6/2011 6:29:25 PM | View page where question was posted

QUESTION:
Hi. I would like to buy Minka Aire Spacesaver Flushmount Ceiling Fan Model F510-ORB and other ceiling fans. I live in the Philippines and our electric current in 240V. I noticed most fans are 120V. Cold you convert the power source to 240V? Are there any contemporary fans that has 240V as power source?

ANSWER:
None of the Minka Aire ceiling fans are available in 240V. Most of the fans made by Modern Fan Company and some of the fans made by Fanimation are available in 220V but none of the fans on our site are available in 240V.





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