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Answer: We do not sell or support direct vent fireplaces. I would suggest that you Google the make and model of your fireplace to see if you can come up with an owners manual so you can learn how it operates. If you use the advanced search feature for Google you can select to search only for .pdf files, which will make it much easier to refine your search.

Answer: Gas logs should NOT smoke up a room, so if that is what is happening with your gas log set, then something is definitely wrong. If you are burning the logs with your damper closed, that would explain it. But I assume that you are not doing that. It is possible that something is blocking your chimney, so you may need to have a chimney sweep come take a look. Some fireplaces are poorly designed and simply do not create enough draft, so both gas logs and real wood will smoke up the house. If your house is tightly sealed, your fireplace may not be able to create a draft, in which case you will need to open a window. It could be the gas log set you own is poorly made or installed incorrectly.

If you email me some pictures of your fireplace and gas logs, I may be able to give you more direct input. Email your pictures to: gregt@hansenwholesale.com

Answer: You do not have to have a damper to use vented gas logs since they are supposed to be burned with the damper open anyways. But, you must have a chimney. So, when you say you do not have a damper, do you actually have a chimney that vents the fireplace to above the roof line, or is it sealed off at the top inside your fireplace where the damper should be? If you email me some pictures of your fireplace so I can see what is inside...including how it looks at the top inside the opening, I may be able to offer you more information. Email pictures to: gregt@hansenwholesale.com

Answer: Ventless gas logs are not supposed to be burned for more than 6 continuous hours per day or more than a total of 40 hours per week. The owners manual on every ventless gas log will state this quite clearly. This is a national building code standard for your safety. The reason is that they produce a lot of water vapor, which can certainly lead to the production of mold and mildew if they are over-used. They also deplete the oxygen in the air and replace it with carbon dioxide, which is not healthy. They should NEVER be operated when you are sleeping or not in the room for extended periods of time.

Answer: You cannot just replace the control and value, you must replace the entire burner system. This is part of the safety regulations for ventless products. There is no allowance for field conversions of ventless gas logs.

Answer: Very little can be done to increase the heat output of an existing gas log, so you are most likely going to have to replace it with one designed for heat. Since you apparently are not getting much heat from your gas logs right now I assume you have a vented gas log set that must be burned with the damper open, so the heat goes up the chimney. If you really want heat, you need to replace the entire burner and log setup with a new Ventless gas log that can be burned with the damper closed. Ventless gas logs are not for everybody because they produce an odor that some people just do not like. My suggestion would be to read this article: Vented -vs- Ventless Gas Logs. I would also suggest that you email me some pictures of your fireplace and gas logs so I can see what you have as well as what could potentially be installed. Email pictures to: gregt@hansenwholesale.com and include your fireplace measurements (front width, front height, depth, rear width).

Answer: Without knowing how much flame you are getting right now it is difficult to compare to what you might expect to get from the best logs on the market today. Can you possibly take some pictures of your gas logs both on and off so I can see what we are up against?

I will say that often times people buy logs that are simply too large for the fireplace. The larger the log set, the lower the flame is...which is just the nature of the beast. The reason being that there are building code restrictions on the amount of gas a burner can use, so the wider the burner is, the less height the flame can be. You might find that switching to a 24" gas log will produce the flame you desire without compromising the appearance in your fireplace. There are some 24" sets that are rather massive and may look better proportioned in your fireplace than the 30" set you have.

So if you can email me some pictures, I will be able to give you more pertinent advice. I would also like the following measurements of your fireplace:

Front Opening Width:
Front Opening Height:
Back Width:
Depth front to back:

Email pictures and info to: gregt@hansenwholesale.com

Answer: Can you email me some pictures of your fireplace? Show me the entire fireplace as well as some shots of what you have inside. I'm sure I will be able to give you a second opinion as well as save you some money on the log set. Email pictures to: gregt@hansenwholesale.com

Answer: It is most likely the batteries. There is a battery in both the transmitter and the receiver. You should be able to find the battery easily. Replace both batteries, and if it does not solve your problem then email me directly and I'll help you get in touch with someone who can troubleshoot your burner.

Answer: Can you please restate your question...it does not make sense to me. Also, can you email me a picture of your fireplace and gas logs? That might help explain what you are trying to ask. Email pictures to: gregt@hansenwholesale.com