Gas Log Questions and Answers
Peterson Gas Logs - Made In USA!
R. H. Peterson operates a 260,000 square foot manufacturing facility located in the City of Industry, CA,
so all R. H. Peterson products are in fact made right here in the USA.
This factory employs over 200 people, so when you buy your Peterson gas logs from us,
you are helping to keep over 200 people employed in the USA as opposed to sending your hard earned dollars overseas.
Read more about R. H. Peterson Company here!
Gas Logs are a Great Alternative to Burning Wood
Gas Logs eliminate the mess that results from burning wood in your fireplace.
They burn cleaner than wood, are easier to light and eliminate the need to buy and store wood.
Click on the image to the left to read more about
Why Burning Gas Logs is Better Than Burning Wood!
The most realistic gas logs are Real Fyre gas logs
made here in the USA by The R. H. Peterson Company since 1949.
Peterson gas logs come in both Vented and Ventless log sets.
You'll find Everything You Need to Know About Gas Logs on our website,
but we suggest you call and talk to one of our Gas Log Experts who will quickly answer any
questions you have and help you find the best gas logs for your fireplace.
You'll also get an Even Bigger Discount...plus FREE Shipping when you Place Your Order Over the Phone.
Why buy your Gas Logs at Hansen Wholesale?
Hansen Wholesale was the very first company to bring fireplace gas logs to the Internet over 15 years ago. Since then, we have been the definitive source for R. H. Peterson gas logs online. As chief editor at HansenWholesale.com, I bring a unique perspective and validity to the information you will find here. I personally have been in the Gas Log business for over 20 years. I have installed thousands of gas logs, and trained many others to do the same. So, unlike other sites, Hansen Wholesale is completely managed and edited by someone who truly knows about gas logs...not by a web developer who simply copies information from brochures. Our experience fulfilling the needs of people searching online for gas logs is unsurpassed. Our knowledge is vast, and we truly do employ a staff of gas log experts. So no matter how unusual (or usual) your situation might be, we are quite capable of handling your needs.
You need to Talk to a Gas Log Professional before you purchase gas logs from any dealer!
We have over 14,000 gas log and burner combinations to choose from, most of which are on this website. With so many options, we expect that you are going to need help. We have learned over the years that it is nearly impossible for the average consumer to determine the best log and burner combination that is safe and proper for their fireplace...regardless of how much information we publish on this site. Therefore, in order to minimize your risk (and ours), we employ a staff of gas log experts who will answer all of your questions and make sure that the gas logs you purchase will fit your fireplace, look great,
and most of all, be safe for your particular application. Calling us to discuss your needs allows us to offer you every option that is available from our vendors.
You might find our site overwhelming, but rest assured, our experts know exactly what all of these options are and can help you filter through them in a matter of minutes. And if you are able to stump your expert...they simply walk into my office and ask me for a definitive answer...and if I do not know the answer, I just pick up the phone and talk to one of my contacts in the technical department at
the gas log factory!
Ventless Gas Log BTU Calculator!
Ventless gas logs MUST NOT exceed a certain BTU rating based on the size of a room. The formula for calculating the maximum BTU allowed is: Room Width x Room Length x Ceiling Height x 20. You can use this tool below to perform the calculation. Find out why it is important to limit the BTU output of ventless gas logs based on the size of the room!
Enter your ROOM DIMENSIONS:
Important Note: Professional Installation is required for all ventless products. Vent Free gas logs are not recommended for use in elevations over 2,000 feet. We advise that you install a high quality Carbon Monoxide Detector if you install a ventless gas log. Some cities do not allow vent free gas logs to be installed in bedrooms, bathrooms or other confined spaces, others do not allow ventless gas logs to be installed at all (California for example). Check local building codes for any restrictions or conditions regarding ventless logs before you purchase or install them. You may also view this:
USA Map of Ventless Code Status.
About This Special Offer
*$35 TO $100 OFF applies to any complete gas log set (meaning gas log purchased with a burner system) of any size.
The discount is equivalent to 15% OFF the Manufacturers Suggested Retail Price (MSRP) and the breakdown is shown on our gas log detail pages.
FREE SHIPPING: Free Shipping applies only to complete log sets that are 30" or less in width when shipped via Fed-Ex ground.
$100 OFF FREIGHT DELIVERY: Logs that are larger than 30" must ship on a freight delivery truck.
We have reduced the shipping cost for freight deliveries from $350 to $250 saving you an extra $100 during this promotion.
Have a Question About? Ask an Expert!
Answers to Recent Gas Logs Questions Posted To This Page
- Question #9369 - Posted: 1/28/2013 12:45:20 PM
Gas Logs Question
http://www.hansenwholesale.com/search.asp
is there a way to purchase an electric igniter for our existing vent free gas logs that do not have a remote control?
Answer: In most cases you cannot add an electric igniter to an existing vent free gas log. Vent free gas logs have strict regulations and require that the valve and safety pilot be assembled and tested at the factory. So there is no way to do that in a field conversion. Are you looking for an electronic ignition system or just any type of system that can use a remote control...there is a big difference between them and electronic ignition is substantially more expensive than a standard remote safety pilot. Can you email me some pictures of what you have so I can offer further advice? Email pictures to: gregt@hansenwholesale.com
- Question #9367 - Posted: 1/11/2013 2:10:09 PM
Gas Logs Question
http://www.hansenwholesale.com/answers.asp?currPage=1&PerPage=99&ProdType=LOGS
We have a log set (Napoleon) that was installed approx 3 months ago and we love it. However just today we went to turn it on and within 5-10 seconds the flame turns off. It ignites and then shuts down. Can you help?
Answer: I am sorry, we do not sell or offer support for Napoleon products. I would suggest that you contact the company that sold you the logs for help. As with most reputable gas log manufacturers, they require the seller to offer support for their products. If you cannot get help from the place where you purchased the logs, contact Napoleon directly to find an alternative. Here is a link to their contact page and dealer locator online:
http://www.napoleonfireplaces.com/contact/
- Question #9365 - Posted: 1/11/2013 1:56:03 PM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/vented-vs-ventfree.asp
I live in the Nashville area. Do you have any contacts here who can quote me to install a wood burning fireplace? I have no flue, have ventless. I hate it- I smell gas and no oxygen. My kids and I are too sensitive to it, but we LOVE fireplace ambiance. Thanks!
Answer: I cannot give you a contact to install a fireplace in your local area. I suggest you check the yellow pages to find a local fireplace shop. They are going to be the best resource for getting a new fireplace installed. You may also do well by referring to the resources available online at the
National Fireplace Institute.
- Question #9363 - Posted: 1/11/2013 1:35:30 PM
Gas Logs Question
http://www.hansenwholesale.com/answers.asp?currPage=5&PerPage=99&ProdType=logs
I have 2 Buck Stove ventless fireplace log inserts and neither one wants to regulate by thermostat. When they are "on" they stay on and dont shut off until I flip the control box off. any idea how to make them work by temperature? Im pretty sure they are supposed to do that.
Answer: We do not sell or support products made by Buck Stove. I recommend that you contact Buck Stove customer service. They will most likely refer you to your nearest local dealer. Here is a link to their contact info:
http://www.buckstove.com/contact.html
- Question #9362 - Posted: 1/11/2013 1:21:24 PM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/vented-vs-ventfree.asp
We have a ventless gas fireplace. It is located on an exterior wall of our brick home. The wall on the exterior is on our patio. What would be involved to convert it to vented? What do you think would be the approximate cost? Who should we call if it is a reasonable thing to do? Thanks very much.
Answer: For starters, you cannot "convert" a ventless fireplace to a vented fireplace per-say. You must remove the existing ventless firebox and replace it with completely different type of fireplace that has a chimney or vent. My suggestion is to replace it with a wood burning fireplace. This allows you to burn either wood or gas logs. It is also best for resale value since it allows the potential buyer the same options.
As far as the cost...it is all over the place depending on what you decide to do. You should have a local professional to come to your home and give you an estimate. When I sold fireplaces at a retail fireplace shop, the final cost including installation ranged anywhere from $7,500 to $25,000 depending on the complexity of the installation and the finished appearance of the fireplace. We also sold simple to very elaborate hand carved fireplace mantels that could cost as much as $10,000 just for the mantel. So how the fireplace is finished has a huge impact on the cost. The bare minimum would just be a fireplace with no decorative surround...maybe just a brick or tile facing with some wood trim...for a total of about $7500 installed (that is a prefabricated wood burning fireplace with a metal chimney).
I would suggest visiting local fireplace shops. They should at least be able to get you started in the right direction. These are the options you will need to explore. I would suggest you do some research online about the differences between these:
B-Vent (natural vent) gas fireplaces
Direct Vent gas fireplaces
Zero Clearance wood buring fireplaces.
We do not sell fireplaces (although I did for many years in a local fireplace shop). We sell only the gas logs that go into an existing fireplace. So if you like the looks of the vented gas logs you see on our website, they would require you to have installed a wood burning fireplace with a gas line piped into it. Vented gas logs are much more for enjoyment and realism than for heat.
Here is a link to our vented gas logs:
http://www.hansenwholesale.com/gas-logs/You may also want to use the resources at the National Fireplace Institute website. You can find qualified fireplace installers in your area using their resource locator. Here is a link to their website:
www.nficertified.org.
- Question #9361 - Posted: 1/11/2013 1:18:05 PM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/gaslog-installation-instruction-manuals.asp
How do the logs stack on the model G6-24N We are moving them to a new location and dont have a picture now as we purchesed them years ago.
Answer: G6-24N is not a model number that I recognize for a complete gas log set from R. H. Peterson. Is it a Peterson gas log set? If it is, the model number does not indicate which logs you have, although it could be just the burner. Can you email me some pictures of what you have...the burner and the logs...maybe I will recognize it. Email your pictures to: gregt@hansenwholesale.com
- Question #9359 - Posted: 1/5/2013 12:14:20 PM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/gaslogfaqs.asp
having trouble with ventless logs took them out lit system after awhile it just clicks off .
Answer: I suggest you have someone come out and service them...it is not something that the consumer is generally qualified to do or capable of doing. If you read the owners manual for your logs (if you have one), you will see what I mean. Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.
You can use this link on our site to locate a qualified technician in your area:
Who Installs Gas Logs?.
- Question #9358 - Posted: 1/5/2013 12:08:07 PM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/default.asp
Does my vent free gas log set-fireplace need to be caliberated?
Do the fake logs need to be replaced periodically for reasons other than aesthetic?
Answer: Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.
You can use this link on our site to locate a qualified technician in your area:
Who Installs and Services Gas Logs?.
- Question #9356 - Posted: 1/5/2013 11:26:10 AM
Gas Logs Question
http://www.hansenwholesale.com/answers.asp?prodtype=logs
I recently bought a home with a Majestic MR42 insert.
Right now it has a propane hookup to it, with fake logs. I would like to remove the hookup, and burn wood, which (from what I can tell) the insert is rated to do. The flue and chimney venting looks to be in fine condition. Anything that I should be checking, before I do this?
Answer: The MR42 is certainly a wood burning fireplace, so you can simply remove the gas logs and cap off the gas line. Just make sure you do a pressure test with soapy water to make sure there are no leaks...or remove the propane hookup altogether. You should certainly have the fireplace inspected and cleaned by a certified chimney sweep before you burn wood in it. This should be done annually. The chimney sweep will also be capable of removing the gas logs and taking care of anything else that needs to be done in order to insure you can burn wood safely. If you can email me some pictures of your fireplace, I may have other suggestions regarding glass doors a screen or anything else you may need. Email pictures to: gregt@hansenwholesale.com
- Question #9355 - Posted: 1/5/2013 11:12:18 AM
Gas Logs Question
http://www.hansenwholesale.com/answers.asp?currPage=7&PerPage=30&ProdType=LOGS
I just had a Peterson 18' Vent Free log set installed (G10 burner) in my prefab Majestic fireplace (circa 1987). After I cured them with the damper open, I tried them with it closed...and within 20 minutes the tile and dry wall above the firebox was so hot I was afraid of the wall catching fire and shut it off? When I called the installer they told me to come right in and suggested (somewhat anxiously) that I swith to vented logs at their expense? But THEY sold me the vent free...what gives?
Answer: When it comes to prefabricated fireplaces, ventless gas logs are only to be installed if the fireplace has been tested and approved for the application. The owners manual for the fireplace must stipulate that they are approved. There may also be limitations to the BTUs allow and in many cases, a special hood must be installed above the fireplace opening to divert the heat away from above the fireplace.
Because your fireplace is so old, it is not likely that it was ever tested and approved for use with ventless gas logs. If you had contacted us prior to purchasing your gas logs we would have tried to locate a copy of the owners manual for your fireplace online in order to determine if ventless logs were suitable. We would have told you NOT to purchase them if we could not determine their suitability.
It is a good thing that the place where you purchased the logs is willing to swap your log set out for a vented set at their expense. I can also see why they would be somewhat anxious to do so since they do not want to take on the liability of having your house burn down. So I would suggest you take them up on their offer, or get a refund and go elsewhere.
Can you email me some pictures of your fireplace? If so, include a closeup of the metal label that has the brand and model number. The label should be just inside the opening on either side or at the top. With the info on the label, I may be able to find the owners manual for you and get the exact specifications that you need in order to get to the bottom line...although it seems more likely to me that you should simply be burning vented gas logs. Email pictures to: gregt@hansenwholesale.com
For those reading this post, ventless gas logs CAN be installed in hand built masonry fireplaces that are capable of burning real wood. Here is a link to more information about
Where Ventless Gas Logs Can Be Installed.
