This Item is VIP Guaranteed!Don't like it once you get it? Don't Worry... We'll take it back within 90 Days and give you a FULL Refund! (No Restocking Fee - No Hassle)
We are so confident that the quality and appearance of this item will "Exceed" your expectations that if for any reason you do not like it once you open the box and see it,
we will take it back and give you a 100% refund with NO Restocking Fee within 90 days of your purchase!
*$35 TO $100 OFF applies to any complete gas log set (meaning gas log purchased with a burner system) of any size.
The discount is equivalent to 15% OFF the Manufacturers Suggested Retail Price (MSRP) and the breakdown is shown on our gas log detail pages.
FREE SHIPPING: Free Shipping applies only to complete log sets that are 30" or less in width when shipped via Fed-Ex ground.
$100 OFF FREIGHT DELIVERY: Logs that are larger than 30" must ship on a freight delivery truck.
We have reduced the shipping cost for freight deliveries from $350 to $250 saving you an extra $100 during this promotion.
Offer cannot be combined with any other offer. This discount cannot be combined with any other special offer and does not apply to items that have already been marked as discounted.
We have had quite a few visitors ask us why their gas logs make an annoying whistling sound or hissing noise when they turn them on. In most cases, these are people who have purchased
their gas logs from a home center or hardware store. However, I have found that some of them actually purchased their gas logs from us, but did not use the connector tube that was
supplied with their burner system when they installed their logs. So, here's the answer:
A loud noise or whistling sound produced by a gas log is generally the result of having installed the gas log with a corrugated flexible gas connector tube (see fig. A). It is a scientific fact that when air (or gas) is blown through a corrugated tube, it whistles in varying tones depending on the volume of air flowing through it. You may recall an old toy from the 1970's called the Whirly Tube, which was a piece of corrugated plastic tubing about 3 feet long that worked on this same principal and would whistle when you swung it around in the air. Gas logs that are sold with a flexible corrugated connector tube are lower quality brands that are generally sold at home centers and department stores. Most of the Peterson Gas Logs you see on our website will come with a bendable aluminum tube that is totally smooth inside and out (see fig. B). Some models do in fact have a special corrugated connector that is "Smooth" on the inside so it will not whistle.
A poorly or cheaply made gas log burner system can also be the cause of an annoying whisling or hissing sound.
This is a common complaint that we hear about from discount brands of gas logs sold by mass merchants and hardware stores.
I will also note that a pilot flame that is adjusted too high can also make an audible hissing sound that can be annoying, but this is less likely to be described as a whistle, and it is usually
easily recognized as coming from the pilot.
Here is a video from YouTube that explains how the Whirly Tube works and even mentions how corrugated tubes should not be used for gas fireplaces:
QUESTION: On a RH Peterson burner, what is the difference, or pros and cons from a G45A Burner and a G45 Triple T Burner?
Is it just the certification or is there a performance difference as well?
ANSWER: The G45A has a manual safety pilot that is factory installed and tested to meet ANSI approval. The G45 is a match-light burner with no safety pilot. If you purchase a G45 and add a safety pilot it will not be installed and tested at the factory. Otherwise, both burners are identical and both are Triple T. Many cities and states require ANSI approval, so if in doubt, it is best to purchase an ANSI approved burner.
QUESTION: I have a zero clearance fire place that had the chimney removed when the house was re-roofed. I never intend to burn wood in it again. It never worked very well burning wood. Ventless is an option, but what are my options for a vented log? I would not want to take the vent through the roof. Can it be vented to a side wall? What are the limitations for running vent horizontally (how long)? I live in St. Louis, MO. Firebox can handle a G10 18
ANSWER: There are no options to vent a previous wood burning fireplace out a side wall, it must be vented through the roof as it was before in order to burn any gas logs, vented or ventless. Please do not burn anything in your fireplace without having he chimney installed as it was before...it will not be safe.
QUESTION: I am looking at model HRG45-24-P-SS. the gas line comes into the fireplace from the left side (looking forward at the fireplace). Will this burner-log set work? When I looked at the instruction manual, the diagram shows the gas line on the right.
ANSWER: You can easily reroute the gas line to the left side using a longer flex tube or black pipe. Often times, depending on the location of your gas line, the flex tube that comes with the burner will reach the other side. If it does not, then you can purchase a longer flex tube from us or from a hardware store or home center.
QUESTION: Cn I just order the burner since I already have a 24 " split oak log set? My existing burner is leaking. Am looking at the G46-24 SPK.
ANSWER: Yes, if you already have Peterson logs, we can supply you with the correct burner that is matched to them. The G46-24-SPK is one of the burners that is compatible with your logs. Give us a call and we will process your order over the phone. Call: 1-800-201-1193.
QUESTION: Hello, Thank you for taking my question. We have install installed a ventless fire place Patterson.. The unit was complete but had no logs supplied. Bought new logs. Can any ventless log be used with the burner. Or are the logs and burner sold only in sets?
ANSWER: Warning: Do not use any logs other than those designed for the particular burner you own. The logs are in fact specific to the burner. It is critical that you get the right logs because if the flame hits the logs differently than the original design it can cause the gas to burn incompletely. Incomplete combustion of gas results in the additional byproducts of soot and carbon monoxide (lethal and odorless), which will be introduced directly into your home.
QUESTION: I have a Peterson 18" gas log set I'm installing myself. The installation manual shows a right hand gas supply. My fireplace has a left gas supply. Can I just disassemble the burner pan and convert it to a left gas input and put the cap on the right? Or do I need to run a lot more pipe all the way from the left side to the right side? Thanks
ANSWER: If you have a matchlight system (one without a safety pilot) then you can switch the plug and orifice from one side to the other to convert it to left gas input. If you have a safety pilot, it depends on the pilot system you have: some of them can and other cannot be reversed...it will be obvious because the pilot mechanism would be upside down when reversed. If such is the case, then either get a longer flex tube from a home center, or reroute the gas line using black pipe and elbows.
QUESTION: We have a "Fire-Gear" vent-less propane fireplace. It gives off a noxious odor. We had it service but to no avail. We are thinking of replacing it w Peterson brand. Will this take care of our problem?
ANSWER: Fire Gear is not a top quality brand like Peterson, so it is quite likely that replacing them with a better quality vent free gas log from Peterson will help reduce the odor. But it is important to be aware that ALL ventless appliances produce some odor because all of the byproducts of burning the fire are introduced into the room. Propane can be particularly worse than natural gas because the quality of the propane varies from supplier to supplier. The more impurities there are in the propane, the more potential there is for smell coming from burning a ventless gas log. Although we would love to sell you a new gas log set, we cannot guarantee that it would eliminate or reduce the odor. The only way to find out would be to install them. At least in that manner, you would know for sure whether it is the log set causing the problem, or the gas you are being supplied. Read more about what causes vent-free gas logs to produce a smell:
QUESTION: My daughter has vented gas logs in her bedroom which is about 24x36. It is her primary heat system. Recently we noticed that the ceiling and top part of her walls were becoming covered in black soot. Why would the logs start this and is it dangerous to them. They have a 1 month old that sleeps in that room as well. I have noticed that some of the baby toys that are plastic have the black on them also. I am very nervous about this. Would it be better for them to get ventless with a heatalator?
ANSWER: Please stop using the gas logs immediately, it is dangerous to use them if they are producing soot. Where there is soot, there is also carbon monoxide, which as you know is a lethal odorless gas. You need to have your gas logs serviced or replaced because they are no longer burning cleanly as vent free gas logs should. Some Heating and AC companies are qualified to service ventless appliances, so use your local yellow pages to call around. Or, you can use the resource on this page to locate a professional who is qualified to service your gas logs: Locate a Gas Log Service Professional.
QUESTION: I have a Peterson real fire vented gas log system 18inch in my fireplace for several years and am very satisfied. I would like to change just the burner to make a vent free system for more heat. Is this possible. Thanks
ANSWER: Unfortunately you cannot change just the burner in order to create a ventless gas log set. The burner and logs must be designed to work together, so you will need to buy a complete setup. The reason is that ventless gas logs must burn in a very controlled manner in order to burn cleanly. Any disruption to the way the flame burns, such as touching the logs in the wrong place, will cause the gas to burn incompletely and produce exhaust...including carbon monoxide and soot. So the flames cannot touch the logs in any manner in which the system was not designed...which means you must have the correct logs and they must be stacked exactly as described in the owners manual.
Standard: Most typical fireplaces are standard. Gas logs for standard fireplaces are designed to be
viewed from the front and sides only...not the back. So the flames and glowning embers are visible only from one side.
The grate is tapered and the bottom rear log is smaller and may not be a full log because it will not be seen from the back.
See-Thru: Fireplaces that are open to 2 rooms or where the logs can be seen from both the front
and back side would require see-thru logs. See thru logs have a special burner that produces flames and glowing embers in the front and back.
They also have a grate that does not taper and bottom logs that are the same size.
Which do I choose?
We highly recommend "VENTED" gas logs and believe you will be more satisfied with your purchase if you make that choice!
Vented gas logs:
Vented logs must be burned in a fully functional wood burning fireplace with the damper open. Vented gas logs burn much like a real wood fire so they will
produce exhaust, which is why they must be burned with the damper open.
Although they produce a very realistic flame, much of the heat they produce will go up the flu just like a wood fire. However,
most people prefer vented gas logs because they look so much better and do provide similar warmth as a real fire as well as a nice cozy atmosphere
when you are sitting in front of them. So open the wine bottle, kick back and enjoy!
Ventless gas logs:
Ventless logs must be burned in either a wood burning fireplace or ventless firebox that is designed to use aftermarket ventless logs.
We only recommend ventless logs if your sole purpose for burning the logs is to produce heat for short periods of time.
Because you can burn ventless logs with the damper closed, all of the heat generated goes into the room. However, there are several negative facts
about ventless logs that you must consider before you make a purchase...
Negative Features of Ventless Logs:
Ventless logs are not legal in all cities and states (such as California).
They burn with a "Nervous Flame" that is not as yellow, so they are not very realistic. There is an odor associated with ventless logs that many people
do not like, so if you are sensitive to smell, you may be dissatisfied.
They also produce excess moisture, which can cause mold or mildew to grow in your home.
They can only be burned for short periods of time (3 to 4 hours), otherwise, they may start to consume too much oxygen in your home and shut themselves off.
It is recommended that you crack open a window to allow fresh air in the room, which negates some of the heat efficiency.
There are other restrictions that apply to ventless gas logs that may be dictated by your local building department. For example: some cities
do not allow ventless logs in smaller rooms unless they are rated for 10,000 BTUs or less, which will give you almost no flame.
In either case, be sure to consult with your local building official to determine if there are any special requirements or restrictions for gas logs
in your area.
Important Note: Liquid Propane always requires a
safety pilot, whereas Natural Gas does not. The reasons are explained in more
Match Light (no pilot): Match
light systems do not have any type of safety pilot. You start the fire by
lighting a long lighter or match and holding it inside the fireplace just above
the burner while you turn on the gas. The gas valve should be located either in
the wall or floor. If your gas valve is inside the fireplace, be sure that it is
legally installed. Most cities require that you at least have a cut off valve
outside the fireplace that is in reach. Match light burners are substantially
less expensive than other options, but are not legal in many cities.
Non-Remote Manual Safety Pilots: Manually controlled gas logs have
a safety pilot that stays lit all of the time (it can be turned off during the
off-season). The safety pilot attached to the burner will have a knob that you
turn to light the fire. This knob works as long as the safety pilot is lit. You
cannot use a remote control with a manual safety pilot. Manual safety pilots are
less expensive than remote control pilots because they use a less sophisticated
system. This is also the least expensive way to operate gas logs with Liquid
Remote Safety Pilots: A remote capable safety pilot
operates like a manual safety pilot with a knob or switch to turn on the fire.
However, you can also purchase a separate remote control or wall control to turn
the logs on as well. In most cases the remote control is sold separately. Some
remote capable controls only turn the fire on and off while others can adjust
the flame height as well. The variable flame remote controls are more expensive.
Electronic Ignition Remote Systems: Electronic ignition systems are the latest technology. These types of
systems turn the gas on and off electronically and do not have a standing safety
pilot. There is no wasted gas or noise from a gas pilot when the logs are not
burning. This is the most expensive type of system, but the most desired.