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Why do some gas logs Whistle?

We have had quite a few visitors ask us why their gas logs make an annoying whistling sound or hissing noise when they turn them on. In most cases, these are people who have purchased their gas logs from a home center or hardware store. However, I have found that some of them actually purchased their gas logs from us, but did not use the connector tube that was supplied with their burner system when they installed their logs. So, here's the answer:

A loud noise or whistling sound produced by a gas log is generally the result of having installed the gas log with a corrugated flexible gas connector tube (see fig. A). It is a scientific fact that when air (or gas) is blown through a corrugated tube, it whistles in varying tones depending on the volume of air flowing through it. You may recall an old toy from the 1970's called the Whirly Tube, which was a piece of corrugated plastic tubing about 3 feet long that worked on this same principal and would whistle when you swung it around in the air. Gas logs that are sold with a flexible corrugated connector tube are lower quality brands that are generally sold at home centers and department stores. Most of the Peterson Gas Logs you see on our website will come with a bendable aluminum tube that is totally smooth inside and out (see fig. B). Some models do in fact have a special corrugated connector that is "Smooth" on the inside so it will not whistle.

A poorly or cheaply made gas log burner system can also be the cause of an annoying whisling or hissing sound. This is a common complaint that we hear about from discount brands of gas logs sold by mass merchants and hardware stores. I will also note that a pilot flame that is adjusted too high can also make an audible hissing sound that can be annoying, but this is less likely to be described as a whistle, and it is usually easily recognized as coming from the pilot.

Here is a video from YouTube that explains how the Whirly Tube works and even mentions how corrugated tubes should not be used for gas fireplaces:




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Answers to Recent Gas Logs Questions Posted To This Page
  1. Question #9369 - Posted: 1/28/2013 12:45:20 PM

    Gas Logs Question

    http://www.hansenwholesale.com/search.asp

    is there a way to purchase an electric igniter for our existing vent free gas logs that do not have a remote control?

    Answer: In most cases you cannot add an electric igniter to an existing vent free gas log. Vent free gas logs have strict regulations and require that the valve and safety pilot be assembled and tested at the factory. So there is no way to do that in a field conversion. Are you looking for an electronic ignition system or just any type of system that can use a remote control...there is a big difference between them and electronic ignition is substantially more expensive than a standard remote safety pilot. Can you email me some pictures of what you have so I can offer further advice? Email pictures to: gregt@hansenwholesale.com

  2. Question #9367 - Posted: 1/11/2013 2:10:09 PM

    Gas Logs Question

    http://www.hansenwholesale.com/answers.asp?currPage=1&PerPage=99&ProdType=LOGS

    We have a log set (Napoleon) that was installed approx 3 months ago and we love it. However just today we went to turn it on and within 5-10 seconds the flame turns off. It ignites and then shuts down. Can you help?

    Answer: I am sorry, we do not sell or offer support for Napoleon products. I would suggest that you contact the company that sold you the logs for help. As with most reputable gas log manufacturers, they require the seller to offer support for their products. If you cannot get help from the place where you purchased the logs, contact Napoleon directly to find an alternative. Here is a link to their contact page and dealer locator online: http://www.napoleonfireplaces.com/contact/

  3. Question #9365 - Posted: 1/11/2013 1:56:03 PM

    Gas Logs Question

    http://www.hansenwholesale.com/gas-logs/vented-vs-ventfree.asp

    I live in the Nashville area. Do you have any contacts here who can quote me to install a wood burning fireplace? I have no flue, have ventless. I hate it- I smell gas and no oxygen. My kids and I are too sensitive to it, but we LOVE fireplace ambiance. Thanks!

    Answer: I cannot give you a contact to install a fireplace in your local area. I suggest you check the yellow pages to find a local fireplace shop. They are going to be the best resource for getting a new fireplace installed. You may also do well by referring to the resources available online at the National Fireplace Institute.

  4. Question #9363 - Posted: 1/11/2013 1:35:30 PM

    Gas Logs Question

    http://www.hansenwholesale.com/answers.asp?currPage=5&PerPage=99&ProdType=logs

    I have 2 Buck Stove ventless fireplace log inserts and neither one wants to regulate by thermostat. When they are "on" they stay on and dont shut off until I flip the control box off. any idea how to make them work by temperature? Im pretty sure they are supposed to do that.

    Answer: We do not sell or support products made by Buck Stove. I recommend that you contact Buck Stove customer service. They will most likely refer you to your nearest local dealer. Here is a link to their contact info: http://www.buckstove.com/contact.html

  5. Question #9362 - Posted: 1/11/2013 1:21:24 PM

    Gas Logs Question

    http://www.hansenwholesale.com/gas-logs/vented-vs-ventfree.asp

    We have a ventless gas fireplace. It is located on an exterior wall of our brick home. The wall on the exterior is on our patio. What would be involved to convert it to vented? What do you think would be the approximate cost? Who should we call if it is a reasonable thing to do? Thanks very much.

    Answer: For starters, you cannot "convert" a ventless fireplace to a vented fireplace per-say. You must remove the existing ventless firebox and replace it with completely different type of fireplace that has a chimney or vent. My suggestion is to replace it with a wood burning fireplace. This allows you to burn either wood or gas logs. It is also best for resale value since it allows the potential buyer the same options.

    As far as the cost...it is all over the place depending on what you decide to do. You should have a local professional to come to your home and give you an estimate. When I sold fireplaces at a retail fireplace shop, the final cost including installation ranged anywhere from $7,500 to $25,000 depending on the complexity of the installation and the finished appearance of the fireplace. We also sold simple to very elaborate hand carved fireplace mantels that could cost as much as $10,000 just for the mantel. So how the fireplace is finished has a huge impact on the cost. The bare minimum would just be a fireplace with no decorative surround...maybe just a brick or tile facing with some wood trim...for a total of about $7500 installed (that is a prefabricated wood burning fireplace with a metal chimney).

    I would suggest visiting local fireplace shops. They should at least be able to get you started in the right direction. These are the options you will need to explore. I would suggest you do some research online about the differences between these:

    B-Vent (natural vent) gas fireplaces
    Direct Vent gas fireplaces
    Zero Clearance wood buring fireplaces.

    We do not sell fireplaces (although I did for many years in a local fireplace shop). We sell only the gas logs that go into an existing fireplace. So if you like the looks of the vented gas logs you see on our website, they would require you to have installed a wood burning fireplace with a gas line piped into it. Vented gas logs are much more for enjoyment and realism than for heat.

    Here is a link to our vented gas logs:
    http://www.hansenwholesale.com/gas-logs/

    You may also want to use the resources at the National Fireplace Institute website. You can find qualified fireplace installers in your area using their resource locator. Here is a link to their website:
    www.nficertified.org.

  6. Question #9361 - Posted: 1/11/2013 1:18:05 PM

    Gas Logs Question

    http://www.hansenwholesale.com/gas-logs/gaslog-installation-instruction-manuals.asp

    How do the logs stack on the model G6-24N We are moving them to a new location and dont have a picture now as we purchesed them years ago.

    Answer: G6-24N is not a model number that I recognize for a complete gas log set from R. H. Peterson. Is it a Peterson gas log set? If it is, the model number does not indicate which logs you have, although it could be just the burner. Can you email me some pictures of what you have...the burner and the logs...maybe I will recognize it. Email your pictures to: gregt@hansenwholesale.com

  7. Question #9359 - Posted: 1/5/2013 12:14:20 PM

    Gas Logs Question

    http://www.hansenwholesale.com/gas-logs/gaslogfaqs.asp

    having trouble with ventless logs took them out lit system after awhile it just clicks off .

    Answer: I suggest you have someone come out and service them...it is not something that the consumer is generally qualified to do or capable of doing. If you read the owners manual for your logs (if you have one), you will see what I mean. Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.

    You can use this link on our site to locate a qualified technician in your area: Who Installs Gas Logs?.

  8. Question #9358 - Posted: 1/5/2013 12:08:07 PM

    Gas Logs Question

    http://www.hansenwholesale.com/gas-logs/default.asp

    Does my vent free gas log set-fireplace need to be caliberated? Do the fake logs need to be replaced periodically for reasons other than aesthetic?

    Answer: Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.

    You can use this link on our site to locate a qualified technician in your area: Who Installs and Services Gas Logs?.

  9. Question #9356 - Posted: 1/5/2013 11:26:10 AM

    Gas Logs Question

    http://www.hansenwholesale.com/answers.asp?prodtype=logs

    I recently bought a home with a Majestic MR42 insert. Right now it has a propane hookup to it, with fake logs. I would like to remove the hookup, and burn wood, which (from what I can tell) the insert is rated to do. The flue and chimney venting looks to be in fine condition. Anything that I should be checking, before I do this?

    Answer: The MR42 is certainly a wood burning fireplace, so you can simply remove the gas logs and cap off the gas line. Just make sure you do a pressure test with soapy water to make sure there are no leaks...or remove the propane hookup altogether. You should certainly have the fireplace inspected and cleaned by a certified chimney sweep before you burn wood in it. This should be done annually. The chimney sweep will also be capable of removing the gas logs and taking care of anything else that needs to be done in order to insure you can burn wood safely. If you can email me some pictures of your fireplace, I may have other suggestions regarding glass doors a screen or anything else you may need. Email pictures to: gregt@hansenwholesale.com

  10. Question #9355 - Posted: 1/5/2013 11:12:18 AM

    Gas Logs Question

    http://www.hansenwholesale.com/answers.asp?currPage=7&PerPage=30&ProdType=LOGS

    I just had a Peterson 18' Vent Free log set installed (G10 burner) in my prefab Majestic fireplace (circa 1987). After I cured them with the damper open, I tried them with it closed...and within 20 minutes the tile and dry wall above the firebox was so hot I was afraid of the wall catching fire and shut it off? When I called the installer they told me to come right in and suggested (somewhat anxiously) that I swith to vented logs at their expense? But THEY sold me the vent free...what gives?

    Answer: When it comes to prefabricated fireplaces, ventless gas logs are only to be installed if the fireplace has been tested and approved for the application. The owners manual for the fireplace must stipulate that they are approved. There may also be limitations to the BTUs allow and in many cases, a special hood must be installed above the fireplace opening to divert the heat away from above the fireplace.

    Because your fireplace is so old, it is not likely that it was ever tested and approved for use with ventless gas logs. If you had contacted us prior to purchasing your gas logs we would have tried to locate a copy of the owners manual for your fireplace online in order to determine if ventless logs were suitable. We would have told you NOT to purchase them if we could not determine their suitability.

    It is a good thing that the place where you purchased the logs is willing to swap your log set out for a vented set at their expense. I can also see why they would be somewhat anxious to do so since they do not want to take on the liability of having your house burn down. So I would suggest you take them up on their offer, or get a refund and go elsewhere.

    Can you email me some pictures of your fireplace? If so, include a closeup of the metal label that has the brand and model number. The label should be just inside the opening on either side or at the top. With the info on the label, I may be able to find the owners manual for you and get the exact specifications that you need in order to get to the bottom line...although it seems more likely to me that you should simply be burning vented gas logs. Email pictures to: gregt@hansenwholesale.com

    For those reading this post, ventless gas logs CAN be installed in hand built masonry fireplaces that are capable of burning real wood. Here is a link to more information about Where Ventless Gas Logs Can Be Installed.

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