Who can I have install my gas logs...
Can I install them myself?
Is installing gas logs a DIY job?
Every gas log installation manual will tell you that you must have the job done by a professional.
We recommend that you head this warning, particularly if you are purchasing ventless logs or any vented log with a safety pilot.
We do not recommend that you install your gas logs yourself unless you are experienced at doing such work.
If this is the case, and you do decide to perform the job, we can walk you through the installation process
for your particular fireplace if you simply email us some pictures of your fireplace (email to: info@hansenwholesale.com).
Who installs gas logs?
The most common professionals who are qualified to install gas logs are Chimney Sweeps, Plumbers, Heating and Air Conditioning Professionals and Fireplace Installers.
You can refer to your local yellow pages in each of these categories and call around to find someone,
however we recommend that you first consult the online directories (see links below) for Gas Specialists and Chimney Sweeps.
R. H. Peterson recommends that you have your gas logs installed by a qualified professional who is certified by The National Fireplace Institute (NFI) as a Gas Specialist
(see link below). However, you will find that many of the members listed at the NFI are retail stores and manufacturers.
Retailers generally frown on installing gas logs that were purchased online and manufacturers do not offer installation.
So we recommend you look for HVAC professionals, fireplace installers, plumbers and chimney sweeps that may be listed at the NFI.
It is highly recommended that you have your chimney cleaned thoroughly before you install your gas logs. It just so happens that many chimney sweeps are also
qualfied to install gas logs and, in most cases, are eager to offer you a great price on the gas log installation if you are also having
your chimney swept. So look for a qualified chimney sweep if you want to kill 2 birds with one stone and save some money.
Resources for Gas Log Installers:

www.nficertified.org (National Fireplace Institute)
www.csia.org (Chimney Safety Institute of America)
www.ncsg.org (National Chimney Sweep Guild)
Gas Log Installation Manuals
View various Gas Log Installation Manuals here
If the installation manual is available in .pdf format, it will be posted on the product detail page for your gas logs.
We highly recommend that you download the .pdf file and read the manual so that you have an idea
what the job entails. If you have any questions about information in the installation manuals,
please call us and we will be happy to clear anything up that you wish to better understand.
For questions please call: 1-800-201-1193
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Have a Question About? Ask an Expert!
Answers to Recent Gas Logs Questions Posted To This Page
- Question #9272 - Posted: 1/28/2012 11:04:54 AM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/gaslogfaqs.asp
we have direct vent gas fireplace, has on-off switch - will fireplace work when the power is out?
Answer: We do not sell or support direct vent fireplaces. I would suggest that you Google the make and model of your fireplace to see if you can come up with an owners manual so you can learn how it operates. If you use the advanced search feature for Google you can select to search only for .pdf files, which will make it much easier to refine your search.
- Question #9267 - Posted: 1/12/2012 2:40:29 PM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/default.asp
Why do gas logs smoke up a room?
Answer: Gas logs should NOT smoke up a room, so if that is what is happening with your gas log set, then something is definitely wrong. If you are burning the logs with your damper closed, that would explain it. But I assume that you are not doing that. It is possible that something is blocking your chimney, so you may need to have a chimney sweep come take a look. Some fireplaces are poorly designed and simply do not create enough draft, so both gas logs and real wood will smoke up the house. If your house is tightly sealed, your fireplace may not be able to create a draft, in which case you will need to open a window. It could be the gas log set you own is poorly made or installed incorrectly.
If you email me some pictures of your fireplace and gas logs, I may be able to give you more direct input. Email your pictures to: gregt@hansenwholesale.com
- Question #9266 - Posted: 1/8/2012 10:09:18 AM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/burners.asp
My fireplace does not have a damper but I want vented logs in it . What will I need to do in order to have vented gas logs in it?
Answer: You do not have to have a damper to use vented gas logs since they are supposed to be burned with the damper open anyways. But, you must have a chimney. So, when you say you do not have a damper, do you actually have a chimney that vents the fireplace to above the roof line, or is it sealed off at the top inside your fireplace where the damper should be? If you email me some pictures of your fireplace so I can see what is inside...including how it looks at the top inside the opening, I may be able to offer you more information. Email pictures to: gregt@hansenwholesale.com
- Question #9263 - Posted: 1/7/2012 11:13:21 AM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/default.asp
We want to be able to leave ventless gas logs on low setting all night to supplement our heat pump when it is going to be very cold (in teens to single digits) overnight, are these made to withstand this type of use?
Answer: Ventless gas logs are not supposed to be burned for more than 6 continuous hours per day or more than a total of 40 hours per week. The owners manual on every ventless gas log will state this quite clearly. This is a national building code standard for your safety. The reason is that they produce a lot of water vapor, which can certainly lead to the production of mold and mildew if they are over-used. They also deplete the oxygen in the air and replace it with carbon dioxide, which is not healthy. They should NEVER be operated when you are sleeping or not in the room for extended periods of time.
- Question #9261 - Posted: 12/31/2011 12:41:59 PM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/remote-gas-logs.asp
I have gas logs in my original fireplace. I want to increase the heat output and want a remote control. What are my options? Thanks, Elizabeth
Answer: Very little can be done to increase the heat output of an existing gas log, so you are most likely going to have to replace it with one designed for heat. Since you apparently are not getting much heat from your gas logs right now I assume you have a vented gas log set that must be burned with the damper open, so the heat goes up the chimney. If you really want heat, you need to replace the entire burner and log setup with a new Ventless gas log that can be burned with the damper closed. Ventless gas logs are not for everybody because they produce an odor that some people just do not like. My suggestion would be to read this article:
Vented -vs- Ventless Gas Logs. I would also suggest that you email me some pictures of your fireplace and gas logs so I can see what you have as well as what could potentially be installed. Email pictures to: gregt@hansenwholesale.com and include your fireplace measurements (front width, front height, depth, rear width).
- Question #9260 - Posted: 12/31/2011 12:35:35 PM
Gas Logs Question
http://www.hansenwholesale.com/recommendations.asp
Hello,
I need 30" fireplace logs but want some with a great flame. I have logs but flame is very small,what set do you recommend that looks like a blazing fire?
Answer: Without knowing how much flame you are getting right now it is difficult to compare to what you might expect to get from the best logs on the market today. Can you possibly take some pictures of your gas logs both on and off so I can see what we are up against?
I will say that often times people buy logs that are simply too large for the fireplace. The larger the log set, the lower the flame is...which is just the nature of the beast. The reason being that there are building code restrictions on the amount of gas a burner can use, so the wider the burner is, the less height the flame can be. You might find that switching to a 24" gas log will produce the flame you desire without compromising the appearance in your fireplace. There are some 24" sets that are rather massive and may look better proportioned in your fireplace than the 30" set you have.
So if you can email me some pictures, I will be able to give you more pertinent advice. I would also like the following measurements of your fireplace:
Front Opening Width:
Front Opening Height:
Back Width:
Depth front to back:
Email pictures and info to: gregt@hansenwholesale.com
- Question #9259 - Posted: 12/31/2011 10:08:31 AM
Gas Logs Question - R.H. Peterson Model PL-CHDG4-24
PL-CHDG4-24 - http://www.hansenwholesale.com/gas-logs/model.asp?SetModel=PL-CHDG4-24
Hi,
We moved to a house in the ATL area w/Marco model 7928626 (solid wood fuel only). Dimensions are 30" Front X 15" Depth X 25" Rear width. Gas logs were already installed. We get major soot when lighting so we called out a local sweep. The sweep cleaned/inspected the chimney and quoted new charred oak logs for $821 (not sure if incl burner). Reading your site it looks like our soot problem may be related to having a gas starter which he never mentioned. What kind of setup can we get?
Answer: Can you email me some pictures of your fireplace? Show me the entire fireplace as well as some shots of what you have inside. I'm sure I will be able to give you a second opinion as well as save you some money on the log set. Email pictures to: gregt@hansenwholesale.com
- Question #9257 - Posted: 12/31/2011 9:59:53 AM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/why-ventless-gaslogs-smell.asp
My Peterson gas logs are about 4 yrs old. The remote worked fine for two years but now does not. What could the problem be? Could it be the battery and can that be replaced?
Answer: It is most likely the batteries. There is a battery in both the transmitter and the receiver. You should be able to find the battery easily. Replace both batteries, and if it does not solve your problem then email me directly and I'll help you get in touch with someone who can troubleshoot your burner.
- Question #9254 - Posted: 12/31/2011 9:29:27 AM
Gas Logs Question
http://www.hansenwholesale.com/gas-logs/how-safety-pilot-works.asp
I have a gas fireplace with on pilot valve is this legle in California or should I install a pilot failsafe valve?
Answer: Can you please restate your question...it does not make sense to me. Also, can you email me a picture of your fireplace and gas logs? That might help explain what you are trying to ask. Email pictures to: gregt@hansenwholesale.com
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