This Item is VIP Guaranteed!Don't like it once you get it? Don't Worry... We'll take it back within 90 Days and give you a FULL Refund! (No Restocking Fee - No Hassle)
We are so confident that the quality and appearance of this item will "Exceed" your expectations that if for any reason you do not like it once you open the box and see it,
we will take it back and give you a 100% refund with NO Restocking Fee within 90 days of your purchase!
*$35 TO $100 OFF applies to any complete gas log set (meaning gas log purchased with a burner system) of any size.
The discount is equivalent to 15% OFF the Manufacturers Suggested Retail Price (MSRP) and the breakdown is shown on our gas log detail pages.
FREE SHIPPING: Free Shipping applies only to complete log sets that are 30" or less in width when shipped via Fed-Ex ground.
$100 OFF FREIGHT DELIVERY: Logs that are larger than 30" must ship on a freight delivery truck.
We have reduced the shipping cost for freight deliveries from $350 to $250 saving you an extra $100 during this promotion.
Offer cannot be combined with any other offer. This discount cannot be combined with any other special offer and does not apply to items that have already been marked as discounted.
Hampton Bay is a house brand for Home Depot. We do not have access to any of their parts or technical information. We DO NOT recommend or offer support for their products. Please contact Home Depot!
Harbor Breeze is a house brand for Lowe's. We do not have access to any of their parts or technical information. We DO NOT recommend or offer support for their products. Please contact Lowe's!
QUESTION: is there a way to purchase an electric igniter for our existing vent free gas logs that do not have a remote control?
ANSWER: In most cases you cannot add an electric igniter to an existing vent free gas log. Vent free gas logs have strict regulations and require that the valve and safety pilot be assembled and tested at the factory. So there is no way to do that in a field conversion. Are you looking for an electronic ignition system or just any type of system that can use a remote control...there is a big difference between them and electronic ignition is substantially more expensive than a standard remote safety pilot. Can you email me some pictures of what you have so I can offer further advice? Email pictures to: gregt@hansenwholesale.com
QUESTION: We have a log set (Napoleon) that was installed approx 3 months ago and we love it. However just today we went to turn it on and within 5-10 seconds the flame turns off. It ignites and then shuts down. Can you help?
ANSWER: I am sorry, we do not sell or offer support for Napoleon products. I would suggest that you contact the company that sold you the logs for help. As with most reputable gas log manufacturers, they require the seller to offer support for their products. If you cannot get help from the place where you purchased the logs, contact Napoleon directly to find an alternative. Here is a link to their contact page and dealer locator online:
http://www.napoleonfireplaces.com/contact/
QUESTION: I live in the Nashville area. Do you have any contacts here who can quote me to install a wood burning fireplace? I have no flue, have ventless. I hate it- I smell gas and no oxygen. My kids and I are too sensitive to it, but we LOVE fireplace ambiance. Thanks!
ANSWER: I cannot give you a contact to install a fireplace in your local area. I suggest you check the yellow pages to find a local fireplace shop. They are going to be the best resource for getting a new fireplace installed. You may also do well by referring to the resources available online at the National Fireplace Institute.
QUESTION: I have 2 Buck Stove ventless fireplace log inserts and neither one wants to regulate by thermostat. When they are "on" they stay on and dont shut off until I flip the control box off. any idea how to make them work by temperature? Im pretty sure they are supposed to do that.
ANSWER: We do not sell or support products made by Buck Stove. I recommend that you contact Buck Stove customer service. They will most likely refer you to your nearest local dealer. Here is a link to their contact info: http://www.buckstove.com/contact.html
QUESTION: We have a ventless gas fireplace. It is located on an exterior wall of our brick home. The wall on the exterior is on our patio. What would be involved to convert it to vented? What do you think would be the approximate cost? Who should we call if it is a reasonable thing to do? Thanks very much.
ANSWER: For starters, you cannot "convert" a ventless fireplace to a vented fireplace per-say. You must remove the existing ventless firebox and replace it with completely different type of fireplace that has a chimney or vent. My suggestion is to replace it with a wood burning fireplace. This allows you to burn either wood or gas logs. It is also best for resale value since it allows the potential buyer the same options.
As far as the cost...it is all over the place depending on what you decide to do. You should have a local professional to come to your home and give you an estimate. When I sold fireplaces at a retail fireplace shop, the final cost including installation ranged anywhere from $7,500 to $25,000 depending on the complexity of the installation and the finished appearance of the fireplace. We also sold simple to very elaborate hand carved fireplace mantels that could cost as much as $10,000 just for the mantel. So how the fireplace is finished has a huge impact on the cost. The bare minimum would just be a fireplace with no decorative surround...maybe just a brick or tile facing with some wood trim...for a total of about $7500 installed (that is a prefabricated wood burning fireplace with a metal chimney).
I would suggest visiting local fireplace shops. They should at least be able to get you started in the right direction. These are the options you will need to explore. I would suggest you do some research online about the differences between these:
B-Vent (natural vent) gas fireplaces Direct Vent gas fireplaces Zero Clearance wood buring fireplaces.
We do not sell fireplaces (although I did for many years in a local fireplace shop). We sell only the gas logs that go into an existing fireplace. So if you like the looks of the vented gas logs you see on our website, they would require you to have installed a wood burning fireplace with a gas line piped into it. Vented gas logs are much more for enjoyment and realism than for heat.
You may also want to use the resources at the National Fireplace Institute website. You can find qualified fireplace installers in your area using their resource locator. Here is a link to their website: www.nficertified.org.
QUESTION: How do the logs stack on the model G6-24N We are moving them to a new location and dont have a picture now as we purchesed them years ago.
ANSWER: G6-24N is not a model number that I recognize for a complete gas log set from R. H. Peterson. Is it a Peterson gas log set? If it is, the model number does not indicate which logs you have, although it could be just the burner. Can you email me some pictures of what you have...the burner and the logs...maybe I will recognize it. Email your pictures to: gregt@hansenwholesale.com
QUESTION: having trouble with ventless logs took them out lit system after awhile it just clicks off .
ANSWER: I suggest you have someone come out and service them...it is not something that the consumer is generally qualified to do or capable of doing. If you read the owners manual for your logs (if you have one), you will see what I mean. Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.
You can use this link on our site to locate a qualified technician in your area: Who Installs Gas Logs?.
QUESTION: Does my vent free gas log set-fireplace need to be caliberated?
Do the fake logs need to be replaced periodically for reasons other than aesthetic?
ANSWER: Gas log manufacturers recommend that you have your ventless gas logs serviced annually by a qualified technician who can make sure the pilot and main gas valve are properly calibrated, clean the burner system and make any other adjustments or repairs necessary to keep you ventless logs in a safe operating condition.
QUESTION: I recently bought a home with a Majestic MR42 insert.
Right now it has a propane hookup to it, with fake logs. I would like to remove the hookup, and burn wood, which (from what I can tell) the insert is rated to do. The flue and chimney venting looks to be in fine condition. Anything that I should be checking, before I do this?
ANSWER: The MR42 is certainly a wood burning fireplace, so you can simply remove the gas logs and cap off the gas line. Just make sure you do a pressure test with soapy water to make sure there are no leaks...or remove the propane hookup altogether. You should certainly have the fireplace inspected and cleaned by a certified chimney sweep before you burn wood in it. This should be done annually. The chimney sweep will also be capable of removing the gas logs and taking care of anything else that needs to be done in order to insure you can burn wood safely. If you can email me some pictures of your fireplace, I may have other suggestions regarding glass doors a screen or anything else you may need. Email pictures to: gregt@hansenwholesale.com
QUESTION: I just had a Peterson 18' Vent Free log set installed (G10 burner) in my prefab Majestic fireplace (circa 1987). After I cured them with the damper open, I tried them with it closed...and within 20 minutes the tile and dry wall above the firebox was so hot I was afraid of the wall catching fire and shut it off? When I called the installer they told me to come right in and suggested (somewhat anxiously) that I swith to vented logs at their expense? But THEY sold me the vent free...what gives?
ANSWER: When it comes to prefabricated fireplaces, ventless gas logs are only to be installed if the fireplace has been tested and approved for the application. The owners manual for the fireplace must stipulate that they are approved. There may also be limitations to the BTUs allow and in many cases, a special hood must be installed above the fireplace opening to divert the heat away from above the fireplace.
Because your fireplace is so old, it is not likely that it was ever tested and approved for use with ventless gas logs. If you had contacted us prior to purchasing your gas logs we would have tried to locate a copy of the owners manual for your fireplace online in order to determine if ventless logs were suitable. We would have told you NOT to purchase them if we could not determine their suitability.
It is a good thing that the place where you purchased the logs is willing to swap your log set out for a vented set at their expense. I can also see why they would be somewhat anxious to do so since they do not want to take on the liability of having your house burn down. So I would suggest you take them up on their offer, or get a refund and go elsewhere.
Can you email me some pictures of your fireplace? If so, include a closeup of the metal label that has the brand and model number. The label should be just inside the opening on either side or at the top. With the info on the label, I may be able to find the owners manual for you and get the exact specifications that you need in order to get to the bottom line...although it seems more likely to me that you should simply be burning vented gas logs. Email pictures to: gregt@hansenwholesale.com
For those reading this post, ventless gas logs CAN be installed in hand built masonry fireplaces that are capable of burning real wood. Here is a link to more information about Where Ventless Gas Logs Can Be Installed.
About This Special Offer
*$35 TO $100 OFF applies to any complete gas log set (meaning gas log purchased with a burner system) of any size.
The discount is equivalent to 15% OFF the Manufacturers Suggested Retail Price (MSRP) and the breakdown is shown on our gas log detail pages.
FREE SHIPPING: Free Shipping applies only to complete log sets that are 30" or less in width when shipped via Fed-Ex ground.
$100 OFF FREIGHT DELIVERY: Logs that are larger than 30" must ship on a freight delivery truck.
We have reduced the shipping cost for freight deliveries from $350 to $250 saving you an extra $100 during this promotion.
Standard: Most typical fireplaces are standard. Gas logs for standard fireplaces are designed to be
viewed from the front and sides only...not the back. So the flames and glowning embers are visible only from one side.
The grate is tapered and the bottom rear log is smaller and may not be a full log because it will not be seen from the back.
See-Thru: Fireplaces that are open to 2 rooms or where the logs can be seen from both the front
and back side would require see-thru logs. See thru logs have a special burner that produces flames and glowing embers in the front and back.
They also have a grate that does not taper and bottom logs that are the same size.
Which do I choose?
We highly recommend "VENTED" gas logs and believe you will be more satisfied with your purchase if you make that choice!
Vented gas logs:
Vented logs must be burned in a fully functional wood burning fireplace with the damper open. Vented gas logs burn much like a real wood fire so they will
produce exhaust, which is why they must be burned with the damper open.
Although they produce a very realistic flame, much of the heat they produce will go up the flu just like a wood fire. However,
most people prefer vented gas logs because they look so much better and do provide similar warmth as a real fire as well as a nice cozy atmosphere
when you are sitting in front of them. So open the wine bottle, kick back and enjoy!
Ventless gas logs:
Ventless logs must be burned in either a wood burning fireplace or ventless firebox that is designed to use aftermarket ventless logs.
We only recommend ventless logs if your sole purpose for burning the logs is to produce heat for short periods of time.
Because you can burn ventless logs with the damper closed, all of the heat generated goes into the room. However, there are several negative facts
about ventless logs that you must consider before you make a purchase...
Negative Features of Ventless Logs:
Ventless logs are not legal in all cities and states (such as California).
They burn with a "Nervous Flame" that is not as yellow, so they are not very realistic. There is an odor associated with ventless logs that many people
do not like, so if you are sensitive to smell, you may be dissatisfied.
They also produce excess moisture, which can cause mold or mildew to grow in your home.
They can only be burned for short periods of time (3 to 4 hours), otherwise, they may start to consume too much oxygen in your home and shut themselves off.
It is recommended that you crack open a window to allow fresh air in the room, which negates some of the heat efficiency.
There are other restrictions that apply to ventless gas logs that may be dictated by your local building department. For example: some cities
do not allow ventless logs in smaller rooms unless they are rated for 10,000 BTUs or less, which will give you almost no flame.
Building Codes:
In either case, be sure to consult with your local building official to determine if there are any special requirements or restrictions for gas logs
in your area.
Important Note: Liquid Propane always requires a
safety pilot, whereas Natural Gas does not. The reasons are explained in more
detail below.
Match Light (no pilot): Match
light systems do not have any type of safety pilot. You start the fire by
lighting a long lighter or match and holding it inside the fireplace just above
the burner while you turn on the gas. The gas valve should be located either in
the wall or floor. If your gas valve is inside the fireplace, be sure that it is
legally installed. Most cities require that you at least have a cut off valve
outside the fireplace that is in reach. Match light burners are substantially
less expensive than other options, but are not legal in many cities.
Non-Remote Manual Safety Pilots: Manually controlled gas logs have
a safety pilot that stays lit all of the time (it can be turned off during the
off-season). The safety pilot attached to the burner will have a knob that you
turn to light the fire. This knob works as long as the safety pilot is lit. You
cannot use a remote control with a manual safety pilot. Manual safety pilots are
less expensive than remote control pilots because they use a less sophisticated
system. This is also the least expensive way to operate gas logs with Liquid
Propane.
Remote Safety Pilots: A remote capable safety pilot
operates like a manual safety pilot with a knob or switch to turn on the fire.
However, you can also purchase a separate remote control or wall control to turn
the logs on as well. In most cases the remote control is sold separately. Some
remote capable controls only turn the fire on and off while others can adjust
the flame height as well. The variable flame remote controls are more expensive.
Electronic Ignition Remote Systems: Electronic ignition systems are the latest technology. These types of
systems turn the gas on and off electronically and do not have a standing safety
pilot. There is no wasted gas or noise from a gas pilot when the logs are not
burning. This is the most expensive type of system, but the most desired.
Consumer Sales
Product Info and Ordering
Phone: 1-800-201-1193
Phone2: 1-562-594-1249 (outside USA)
Fax: 1-562-626-8270 Email: Information Request
Mon-Fri 7am-6pm, Sat 9am-5pm, Sun 8am-6pm (PST)
Customer Service
Questions About Pending Orders
Phone: 1-800-607-2665
Phone2: 1-562-594-1249 (outside USA)
Fax: 1-562-626-8270 Email: Customer Service
Hours: Mon-Fri: 7am-5pm (PST)
Trade/Resale Accounts Resale, Contractors, Etc.
Phone: 1-800-365-3267
Phone2: 1-562-594-1249 (outside USA)
Fax: 1-562-626-8270 Email: Information Request
Hours: Mon-Fri: 8:30am-4:30pm (PST)