This Item is VIP Guaranteed!Don't like it once you get it? Don't Worry... We'll take it back within 90 Days and give you a FULL Refund! (No Restocking Fee - No Hassle)
We are so confident that the quality and appearance of this item will "Exceed" your expectations that if for any reason you do not like it once you open the box and see it,
we will take it back and give you a 100% refund with NO Restocking Fee within 90 days of your purchase!
*$75 OFF applies to any complete gas log set (meaning gas log purchased with a burner system) of any size.
The discount is applied to our "Normal Sale Price" as indicated on our gas log product pages under "Today's Extra Discount".
Free Shipping applies only to complete log sets that are less than 36" in width when shipped via Fed-Ex ground.
Logs that are 36" or larger must ship via common carrier, so please call us for a shipping quote and we will discount the quoted shipping rate by $100!
Offer cannot be combined with any other offer. $75 OFF does not apply to logs that are advertised on our site as 15% OFF. If you call to place your order, you may be
entitled to an even greater discount!
Hampton Bay is a house brand for Home Depot. We do not have access to any of their parts or technical information. We DO NOT recommend or offer support for their products. Please contact Home Depot!
Harbor Breeze is a house brand for Lowe's. We do not have access to any of their parts or technical information. We DO NOT recommend or offer support for their products. Please contact Lowe's!
we have direct vent gas fireplace, has on-off switch - will fireplace work when the power is out?
Answer: We do not sell or support direct vent fireplaces. I would suggest that you Google the make and model of your fireplace to see if you can come up with an owners manual so you can learn how it operates. If you use the advanced search feature for Google you can select to search only for .pdf files, which will make it much easier to refine your search.
Answer: Gas logs should NOT smoke up a room, so if that is what is happening with your gas log set, then something is definitely wrong. If you are burning the logs with your damper closed, that would explain it. But I assume that you are not doing that. It is possible that something is blocking your chimney, so you may need to have a chimney sweep come take a look. Some fireplaces are poorly designed and simply do not create enough draft, so both gas logs and real wood will smoke up the house. If your house is tightly sealed, your fireplace may not be able to create a draft, in which case you will need to open a window. It could be the gas log set you own is poorly made or installed incorrectly.
If you email me some pictures of your fireplace and gas logs, I may be able to give you more direct input. Email your pictures to: gregt@hansenwholesale.com
My fireplace does not have a damper but I want vented logs in it . What will I need to do in order to have vented gas logs in it?
Answer: You do not have to have a damper to use vented gas logs since they are supposed to be burned with the damper open anyways. But, you must have a chimney. So, when you say you do not have a damper, do you actually have a chimney that vents the fireplace to above the roof line, or is it sealed off at the top inside your fireplace where the damper should be? If you email me some pictures of your fireplace so I can see what is inside...including how it looks at the top inside the opening, I may be able to offer you more information. Email pictures to: gregt@hansenwholesale.com
We want to be able to leave ventless gas logs on low setting all night to supplement our heat pump when it is going to be very cold (in teens to single digits) overnight, are these made to withstand this type of use?
Answer: Ventless gas logs are not supposed to be burned for more than 6 continuous hours per day or more than a total of 40 hours per week. The owners manual on every ventless gas log will state this quite clearly. This is a national building code standard for your safety. The reason is that they produce a lot of water vapor, which can certainly lead to the production of mold and mildew if they are over-used. They also deplete the oxygen in the air and replace it with carbon dioxide, which is not healthy. They should NEVER be operated when you are sleeping or not in the room for extended periods of time.
I have a G10-30-15P unit. Can I have the 15P control replaced by the 01VP control? If so, what is the cost?
Answer: You cannot just replace the control and value, you must replace the entire burner system. This is part of the safety regulations for ventless products. There is no allowance for field conversions of ventless gas logs.
I have gas logs in my original fireplace. I want to increase the heat output and want a remote control. What are my options? Thanks, Elizabeth
Answer: Very little can be done to increase the heat output of an existing gas log, so you are most likely going to have to replace it with one designed for heat. Since you apparently are not getting much heat from your gas logs right now I assume you have a vented gas log set that must be burned with the damper open, so the heat goes up the chimney. If you really want heat, you need to replace the entire burner and log setup with a new Ventless gas log that can be burned with the damper closed. Ventless gas logs are not for everybody because they produce an odor that some people just do not like. My suggestion would be to read this article: Vented -vs- Ventless Gas Logs. I would also suggest that you email me some pictures of your fireplace and gas logs so I can see what you have as well as what could potentially be installed. Email pictures to: gregt@hansenwholesale.com and include your fireplace measurements (front width, front height, depth, rear width).
Hello,
I need 30" fireplace logs but want some with a great flame. I have logs but flame is very small,what set do you recommend that looks like a blazing fire?
Answer: Without knowing how much flame you are getting right now it is difficult to compare to what you might expect to get from the best logs on the market today. Can you possibly take some pictures of your gas logs both on and off so I can see what we are up against?
I will say that often times people buy logs that are simply too large for the fireplace. The larger the log set, the lower the flame is...which is just the nature of the beast. The reason being that there are building code restrictions on the amount of gas a burner can use, so the wider the burner is, the less height the flame can be. You might find that switching to a 24" gas log will produce the flame you desire without compromising the appearance in your fireplace. There are some 24" sets that are rather massive and may look better proportioned in your fireplace than the 30" set you have.
So if you can email me some pictures, I will be able to give you more pertinent advice. I would also like the following measurements of your fireplace:
Front Opening Width: Front Opening Height: Back Width: Depth front to back:
Email pictures and info to: gregt@hansenwholesale.com
Hi,
We moved to a house in the ATL area w/Marco model 7928626 (solid wood fuel only). Dimensions are 30" Front X 15" Depth X 25" Rear width. Gas logs were already installed. We get major soot when lighting so we called out a local sweep. The sweep cleaned/inspected the chimney and quoted new charred oak logs for $821 (not sure if incl burner). Reading your site it looks like our soot problem may be related to having a gas starter which he never mentioned. What kind of setup can we get?
Answer: Can you email me some pictures of your fireplace? Show me the entire fireplace as well as some shots of what you have inside. I'm sure I will be able to give you a second opinion as well as save you some money on the log set. Email pictures to: gregt@hansenwholesale.com
My Peterson gas logs are about 4 yrs old. The remote worked fine for two years but now does not. What could the problem be? Could it be the battery and can that be replaced?
Answer: It is most likely the batteries. There is a battery in both the transmitter and the receiver. You should be able to find the battery easily. Replace both batteries, and if it does not solve your problem then email me directly and I'll help you get in touch with someone who can troubleshoot your burner.
I have a gas fireplace with on pilot valve is this legle in California or should I install a pilot failsafe valve?
Answer: Can you please restate your question...it does not make sense to me. Also, can you email me a picture of your fireplace and gas logs? That might help explain what you are trying to ask. Email pictures to: gregt@hansenwholesale.com
About Our Special Offer
*$75 OFF applies to any complete gas log set (meaning gas log purchased with a burner system) of any size.
The discount is applied to our "Normal Sale Price" as indicated on our gas log product pages under "Today's Extra Discount".
Free Shipping applies only to complete log sets that are less than 36" in width when shipped via Fed-Ex ground.
Logs that are 36" or larger must ship via common carrier, so please call us for a shipping quote and we will discount the quoted shipping rate by $100!
Offer cannot be combined with any other offer. $75 OFF does not apply to logs that are advertised on our site as 15% OFF. If you call to place your order, you may be
entitled to an even greater discount!
Standard: Most typical fireplaces are standard. Gas logs for standard fireplaces are designed to be
viewed from the front and sides only...not the back. So the flames and glowning embers are visible only from one side.
The grate is tapered and the bottom rear log is smaller and may not be a full log because it will not be seen from the back.
See-Thru: Fireplaces that are open to 2 rooms or where the logs can be seen from both the front
and back side would require see-thru logs. See thru logs have a special burner that produces flames and glowing embers in the front and back.
They also have a grate that does not taper and bottom logs that are the same size.
Which do I choose?
We highly recommend "VENTED" gas logs and believe you will be more satisfied with your purchase if you make that choice!
Vented gas logs:
Vented logs must be burned in a fully functional wood burning fireplace with the damper open. Vented gas logs burn much like a real wood fire so they will
produce exhaust, which is why they must be burned with the damper open.
Although they produce a very realistic flame, much of the heat they produce will go up the flu just like a wood fire. However,
most people prefer vented gas logs because they look so much better and do provide similar warmth as a real fire as well as a nice cozy atmosphere
when you are sitting in front of them. So open the wine bottle, kick back and enjoy!
Ventless gas logs:
Ventless logs must be burned in either a wood burning fireplace or ventless firebox that is designed to use aftermarket ventless logs.
We only recommend ventless logs if your sole purpose for burning the logs is to produce heat for short periods of time.
Because you can burn ventless logs with the damper closed, all of the heat generated goes into the room. However, there are several negative facts
about ventless logs that you must consider before you make a purchase...
Negative Features of Ventless Logs:
Ventless logs are not legal in all cities and states (such as California).
They burn with a "Nervous Flame" that is not as yellow, so they are not very realistic. There is an odor associated with ventless logs that many people
do not like, so if you are sensitive to smell, you may be dissatisfied.
They also produce excess moisture, which can cause mold or mildew to grow in your home.
They can only be burned for short periods of time (3 to 4 hours), otherwise, they may start to consume too much oxygen in your home and shut themselves off.
It is recommended that you crack open a window to allow fresh air in the room, which negates some of the heat efficiency.
There are other restrictions that apply to ventless gas logs that may be dictated by your local building department. For example: some cities
do not allow ventless logs in smaller rooms unless they are rated for 10,000 BTUs or less, which will give you almost no flame.
Building Codes:
In either case, be sure to consult with your local building official to determine if there are any special requirements or restrictions for gas logs
in your area.
Important Note: Liquid Propane always requires a
safety pilot, whereas Natural Gas does not. The reasons are explained in more
detail below.
Match Light (no pilot): Match
light systems do not have any type of safety pilot. You start the fire by
lighting a long lighter or match and holding it inside the fireplace just above
the burner while you turn on the gas. The gas valve should be located either in
the wall or floor. If your gas valve is inside the fireplace, be sure that it is
legally installed. Most cities require that you at least have a cut off valve
outside the fireplace that is in reach. Match light burners are substantially
less expensive than other options, but are not legal in many cities.
Non-Remote Manual Safety Pilots: Manually controlled gas logs have
a safety pilot that stays lit all of the time (it can be turned off during the
off-season). The safety pilot attached to the burner will have a knob that you
turn to light the fire. This knob works as long as the safety pilot is lit. You
cannot use a remote control with a manual safety pilot. Manual safety pilots are
less expensive than remote control pilots because they use a less sophisticated
system. This is also the least expensive way to operate gas logs with Liquid
Propane.
Remote Safety Pilots: A remote capable safety pilot
operates like a manual safety pilot with a knob or switch to turn on the fire.
However, you can also purchase a separate remote control or wall control to turn
the logs on as well. In most cases the remote control is sold separately. Some
remote capable controls only turn the fire on and off while others can adjust
the flame height as well. The variable flame remote controls are more expensive.
Electronic Ignition Remote Systems: Electronic ignition systems are the latest technology. These types of
systems turn the gas on and off electronically and do not have a standing safety
pilot. There is no wasted gas or noise from a gas pilot when the logs are not
burning. This is the most expensive type of system, but the most desired.
Consumer Sales
Product Info and Ordering
Phone: 1-800-201-1193
Phone2: 1-562-594-1249 (outside USA)
Fax: 1-562-626-8270
Email: Information Request
Mon-Fri 7-6, Sat 9-5, Sun 8-6 (PST)
Customer Service
Questions About Pending Orders
Phone: 1-800-607-2665
Phone2: 1-562-594-1249 (outside USA)
Fax: 1-562-626-8270
Email: Customer Service
Hours: Mon-Fri: 9-5 (PST)
Trade/Resale Accounts Resale, Contractors, Etc.
Phone: 1-800-365-3267
Phone2: 1-562-594-1249 (outside USA)
Fax: 1-562-626-8270
Email: Information Request
Hours: Mon-Fri: 8:30-4:30 (PST)