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Answers to Recent Lighting Questions Posted To This Page
  1. Question #9465 - Posted: 3/7/2014 12:37:20 PM

    Lighting Question Model 91733CH

    http://www.hansenwholesale.com/search.asp

    QUESTION: Can the Kenroy 91733 CH Arpeggio 3 light pendant be hung from a chain rather than direct ceiling mount?

    ANSWER: The Kenroy 91733 Pendant is not designed to hang from a chain. However, Kenroy does make a matching pendant that does hang from a chain. You can see it here: Kenroy 72133 Chain Mount Arpeggio Pendant.

  2. Question #5734 - Posted: 7/3/2008 7:34:42 PM

    Lighting Question Model KE-91107EP

    /lighting/kenroy/model.asp?Mfg=KE&ModelNo=KE-91107EP

    QUESTION: does this come in persian gold?

    ANSWER: No, the Kenroy Troubadour Wall Lantern does not come in persian gold. It only comes in the Ebony Pearl (black) finish as shown on our site.

  3. Question #5534 - Posted: 6/20/2008 12:44:29 PM

    Lighting Question Model KE-2421

    /lighting/kenroy/model.asp?Mfg=KE&ModelNo=KE-2421

    QUESTION: www.creativelighting.com has the Di Luce Lamp by hunter kenroy for $126.98 each and free shipping. I called you for the best price and was quoted $175 each adn $22.50 each lamp shipping when I told the person I was speaking with this info. and ask about your low price guarantee he told me I should buy it from creative lighting because he could not match that price. Somw price guarantee you have, I know not to show with you now thanks for nothing. Dewey Wilson wdeterdeter@aol.com

    ANSWER: Thank you for relaying your experience to us. I apologize that we were not able to match or beat the price for the item that you wanted. In most cases, we will in fact match or beat a competitors offer, and unlike Creative Lighting who gives you 10 days to take advantage of a price match, we offer our price guarantee for 120 days after the time you make a purchase. With this said, it is a large world and there will always be occasions where a company is selling a product at a substantial discount that may even be below cost. That is a great advantage to you as a consumer, because you can search and search for the best deal possible. If you are lucky, you can come across a company who is dumping inventory on items that are not selling well, simply have an item priced incorrectly, or have made a special purchase from a manufacturer at a special discount, so pricing is all over the place. If you read the price guarantee policy on almost any website, you will find that when a product is sold below a certain level, the guarantee may not apply. They are all worded differently, but if you read between the lines, you will pick up on it. For example: Here is a direct quote from Creative Lightings price guarantee policy: "The Price Guarantee is not applicable to on-sale, repackaged or clearance items." How many websites do you know of that do not use the language “Sale Price” or “Discount Price” when displaying their prices. Based on this, Creative reserves the right to refuse almost any price match claim after you make a purchase with them and they only give you 10 days to make your claim. I hope that you will give us a second chance if ever you need a product that we supply. We really are a great company, we have been online longer than any of our competitors (over 12 years now) and we take pride in our ability to offer excellent customer service.

  4. Question #2210 - Posted: 10/1/2007 8:32:55 AM

    Lighting Question Model KE-90144SUN

    /lighting/kenroy/model.asp?ModelNo=KE-90144SUN

    QUESTION: I have a light similiar to this this island light, do you sell just the glass shades?

    ANSWER: We can in fact sell the glass shades by themselves as a special order item. However, we cannot guarantee that they will fit your fixture unless it is in fact a Kalco fixture of the same genre. To explore this further, please call our customer service department at: 1-800-607-2665

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