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Answers to Recent Questions Posted To This Page
  1. Question #8593 - Posted: 8/16/2010 2:40:10 PM

    General Question

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    Do you offer wholesale pricing? If so what information do you need from me?

    Answer: We do offer wholesale pricing to those who qualify. Please call our Trade department for details at: 1-800-365-3267 or fill out our online Trade Account Request Form

  2. Question #8525 - Posted: 8/3/2010 3:03:41 PM

    General Question

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    I need to replace the glass cover for the light on a SMC Model #OJ44V, can you tell me how to order this, cost, lead-time, etc?

    Answer: Sorry, SMC is not a brand that we support. All of their products are mass produced in Hong Kong and I do not believe that any merchant that sells them imports replacement parts. I would suggest that you check with the establishment from which you purchased the item just in case I am mistaken. If you decide to replace your SMC ceiling fan with one that has domestically available replacement parts, please give us a call. We offer FREE replacement glass for any fan you buy from us...regardless of how you break it! Yet another example why it is a good choice to buy ceiling fans from Hansen Wholesale.

  3. Question #8492 - Posted: 7/30/2010 8:11:12 AM

    General Question

    View page where question was posted

    do you ship to hawaii ?

    Answer: Yes, we do ship to Hawaii. You will need to call us to place your order and to get a shipping quote for the items you desire. If the 800 number does not work, call our local line at: 562-594-1249

  4. Question #8462 - Posted: 7/21/2010 12:23:15 PM

    General Question

    View page where question was posted

    I am wondering if you offer a wholesale program. I am a dealer and need some more information on this. Also do you provide dropshipping? How do I get set up with your company? Are there any minimum order requirements?

    Answer: Yes, we do offer a wholesale program for those who qualify. One of our Trade Department experts will give you a call and work out the details.

  5. Question #8444 - Posted: 7/17/2010 12:56:47 PM

    General Question

    View page where question was posted

    I neeed to replace the following parts on a Majestic GST536N Gas Fireplace. 1. L-Burner 45-79-187 2. U-Burner 45-75-188 Would you have these parts?

    Answer: Sorry, we do not sell replacement parts for prefabricated fireplaces. Even more, Majestic is no longer in business, so it is quite likely you will not be able to find a new burner system for your fireplace, which means you may need to remove and install a completely new unit.

  6. Question #8073 - Posted: 5/4/2010 12:00:51 AM

    General Question

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    Hi. I see nothing on your website regarding your return policy. Do you take returns if the item doesn't "work"? If so, is there a restocking fee? thank you, Jacquelin Roberts

    Answer: It is very important to us that every customer of ours is satisfied with their purchase and that any defects in the products that we ship are taken care of immediately. Every item that we sell is covered by a warranty by the manufacturer who produces the product. But rather than leave it up to you to deal with the manufacturer directly (which you can if you choose), we will work directly with them on your behalf to make sure your product is either fixed or replaced if there is something wrong with it when you receive it or if something goes wrong in the future. Here is a link to our: Terms and Conditions. You will find this link at the bottom of every page on our site.

  7. Question #7884 - Posted: 4/1/2010 5:23:24 PM

    General Question

    View page where question was posted

    I need to replace the ignighters and can't find parts I need a tech support number also

    Answer: What brand and model of item is it that you need igniters for? A Barbeque? A Gas Log? Please supply more info.

  8. Question #7794 - Posted: 3/17/2010 2:00:29 PM

    General Question

    View page where question was posted

    Do you deliver in Europe? free shipping? thanks

    Answer: We certainly can deliver to Europe...but no FREE, unless we are dealing with a very large order. What items are you interested in?

  9. Question #7767 - Posted: 3/10/2010 12:42:42 AM

    General Question

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    I am adding a light fixture to my F563-ORB fan which is already installed. I want the K33-ORB fixture and 3 of the 2358 glass shades. I cant seem to make your shopping cart do this...it seems to want to only sell me the shades if I buy another fan! How can I order just the light fixture and three shades? I am ready to buy. Help.

    Answer: Both items can be ordered from our site. Just enter the model number for the light fixture and glass into our search feature and the results will link to a page from which you can order them. You will need to search for them one at a time.

  10. Question #7698 - Posted: 2/25/2010 11:49:42 AM

    General Question

    View page where question was posted

    I was extremely pleased with your website and especially with the sales person I dealt with (Felix). All email communication has been very good as well.

    Answer: Thank you, we sincerely appreciate your business and are glad to be of service to you. Felix has been informed of your wonderful comments.

  11. Question #7653 - Posted: 2/5/2010 2:09:08 PM

    General Question

    View page where question was posted

    your 800 # will not work from our area,I have questions re the purchase of 3 - cf765bq. please call me.

    Answer: Someone will call you shortly. For others experiencing this problem, please call: 1-562-594-1249.

  12. Question #7634 - Posted: 2/2/2010 2:48:48 AM

    General Question

    View page where question was posted

    How much does a circulator model# SBF-300 cost?

    Answer: Sorry, that is not something that we carry.

  13. Question #7633 - Posted: 2/2/2010 2:48:27 AM

    General Question

    View page where question was posted

    Do you have store or distributor in Toronto, Ontario?

    Answer: No we do not, but we do ship to Canada. For shipping prices, call us at: 1-562-594-1249 (our 800 number does not work internationally).



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