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Updated: 3/19/2020

URGENT UPDATE: The State of California has ordered all individuals to stay home or at their place of residence as of midnight 3/19/2020. In response to this we have initiated our remote operations contingency plan which allows us to continue servicing our customers from home.

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Dear Valued Customers,

First and foremost, we would like to extend our concern and empathy to those affected across the world by COVID-19. The health and safety of our employees, customers, sales agents and business partners is our top priority during these challenging times. We have initiated our contingency plans to continue servicing our customers. A limited number of our dedicated staff are working remotely from their homes to answer your phone calls, emails and process your orders. We are hopeful that this will have a minimal impact on how well we are able to service our customers. Please be patient with us as we do our best during this unprecedented time.

Lead Times

Shipping may take longer than the estimated times posted on our site as FedEx and UPS deal with this issue. Many of our items are shipped directly from manufacturer distribution warehouses, so delays can be expected as each warehouse is affected by this crisis. As of now, several distribution centers have been ordered to shut down operations until further notice. This is where we will post information about any additional warehouse closures. Any items you order from these vendors will not ship until they are allowed to reopen. This information supersedes lead times posted on our site, sent via email or previously quoted by us. We sincerely apologize for any unforeseen inconvenience this may cause.

Warehouse Closures & Notices

These are notifications we have received to date:

3/20/2020 - Elegant Furniture & Lighting: Shut down all operations until 4/14/2020. All items back ordered until further notice.

3/20/2020 - R.H. Peterson: Shut down all operations. All items back ordered until further notice.

3/20/2020 - Luminance Brands (Concord and Sunset Lighting): shuts down California distribution center. Texas and New York centers remain open. Items not in stock in Texas and New York will be back ordered until further notice.

3/23/2020 - Luminance Brands (Concord and Sunset Lighting): Reopens California distribution after meeting regulated criteria.

3/20/2020 - Luminance Brands (Emerson): California distribution center remains open with a small staff still shipping (subject to change any time). Texas and New York centers remain open.

3/20/2020 - WAC Lighting & Modern Forms: Shuts down distribution centers in California and New York. Items still ship from Georgia distribution. Items not in stock in Georgia will be back ordered until further notice.

3/20/2020 - Uttermost: Shuts down California distribution center. Virginia distribution center remains open. Items not in stock at the Virginia warehouse will be back ordered until further notice.

3/23/2020 - Uttermost: Reopens California warehouse. Determined they sell to essential businesses and are exempt from closure.

3/24/2020 - Uttermost: Decides to close California warehouse again until further notice. Virginia distribution center remains open. Items not in stock at the Virginia warehouse will be back ordered until further notice.

3/20/2020 - Minka Group (Minka Aire, Minka Lavery, Kovacks and Metropolitan brands): announces they have received an exception from closure in California and will continue shipping. Early depletion of current inventory levels could lead to back orders in months to come.

3/20/2020 - Elk Brands (Elk Lighting, Dimond Home, Dimond Lighting, Sterling Furnishings): shuts down distribution center in Pennsylvanian. Items still ship from Georgia distribution. Items not in stock in Georgia will be back ordered until further notice.

3/21/2020 - Vaxcel: Shut down operations from March 23 until Wednesday, April 8. No items will ship during that time.

3/23/2020 - Vaxcel: Qualifies as an essential service and will resume shipping on 3/30/2020.

3/23/2020 - Minuteman: Due to the advisory by the state of Massachusetts, we (Minuteman) will be shut down effective March 24th through April 7th

4/6/2020 - Big Ass Fans: "We have officially been shut down by the Kentucky governor for the next 2 weeks. However, we are running a small staff to process orders and handle some small requests if needed. We are not shipping or manufacturing at this time."

4/11/2020 - Big Ass Fans: Announced they are reopening their factory and continuing production.

4/17/2020 - Designer's Fountain: We are currently experiencing a high volume of orders and shipping will be delayed. All orders will be processed in the order they are received. Our overall inventory levels remain strong - it is simply production, shipping, and customer service that are behind. Thus, orders will take up to 72 hours before shipping.

5/11/2020 - Stone Manufacturing will be reopening their factory and start working on back-order first.

Long Term Impact

Because most items in the ceiling fan and lighting industry are made in China, issues with product availability are imminent as stock levels are being depleted in US based warehouses. Many factories in China were shut down for a period of time, which will have a ripple effect on inventory levels in the upcoming months. Even though most factories are reopening and ramping up, there are still issues with components in the supply chain that could cause even further delays. Containers are also being held longer in ports. All of this will negatively impact the availability of products later this year as current inventory gets depleted. If there are items you are going to want for the summer months, let us know right away so we can see if they are currently available.

Products Made in the USA

All things considered, we have a lot of customers asking about products that are Made in the USA. So here are some links that can help you: Ceiling Fans Made in the USA. All of our Gas Logs, Fireplace Doors and Custom Fireplace Screens are made in the USA. Some lighting fixtures are made in the USA, but currently we do not have a way to filter them out. We are working on this. Please give us a call if you need some help finding something quickly.

We appreciate your understanding as we navigate these uncharted waters and pray for your health and safety.

Team Hansen Wholesale

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